Reference code: JR135597
Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
Since that day, Piaget has pushed the limits to “do what has never been done before” and crafts sophisticated and flamboyant watches and jewellery creations.
Within the walls of our Ateliers de l’Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.
Today, Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.
YOUR MISSION: Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? - Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines. - Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance. - Address customer issues and complaints promptly to enhance customer satisfaction. - Demonstrate key product/service features and link them to customer challenges to drive sales. - Provide advanced product/service information and respond to complex customer inquiries. - Lead day-to-day operations for a specific store department, ensuring efficient workflow. - Record and process custom/special orders, coordinating with relevant teams for delivery. - Handle basic issue escalations and provide necessary managerial approvals. - Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed. - Present additional products/services during customer interactions to maximize sales opportunities. - Conduct customer interviews to clarify requirements and assist in potential customer interviews. - Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints. - Identify and recommend products/services that meet customer needs, encouraging purchases. - Participate in professional development activities to enhance capabilities and stay updated on industry best practices. - Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards. - Utilize performance management systems to improve personal performance. - Post-Secondary Non-Tertiary Education required. - Sound experience and understanding of straightforward procedures or systems. - Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.
