Reference code: JR135845
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
YOUR MISSION:
Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction.
HOW WILL YOU MAKE AN IMPACT?
-Assist the Store Manager in overseeing daily store operations, ensuring compliance with company policies and store management guidelines.
-Manage staffing issues, plan shifts/rotas, and address customer complaints to enhance customer satisfaction.
-Demonstrate key product/service features and lead a team of demo specialists to maximize customer value during demonstrations.
-Guide teams in delivering consistent product/service information and adhere to established messaging and positioning.
-Oversee the day-to-day operations of a small to medium store, including front end, back end, and sales floor, to achieve sales performance goals.
-Lead teams in recording and processing customer orders, and aggregate common customer issues to develop effective response strategies.
-Develop and approve short- or medium-term work schedules, manage overtime, and allocate additional resources as needed.
-Identify opportunities to introduce additional products/services during customer interactions.
-Set clear objectives for sales calls or meetings, use standard materials for presentations, and ask relevant questions to gauge customer interest and provide necessary information.
-Implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, building new relationships.
-Act as the first point of contact for customer queries and complaints, resolving issues or referring complex cases to ensure appropriate responses.
-Use personal expertise to recommend products or services that meet customer needs, explain selections, and invite purchases under standard terms.
-Participate in assessment and development planning activities, formal and informal training, and coaching to enhance personal capabilities.
-Maintain professional accreditation and stay informed on relevant technology, regulations, and industry best practices through ongoing education.
-Monitor personal and team performance, allocate work, review completion, and take corrective actions to ensure quality and timeliness.
-Contribute to formal performance management and appraisals.
