Emmanuel Ducret, Richemont

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"As Operations Director for Europe, one of my responsibilities is to lead the Richemont Customer Service network in Europe.

With our 18 European subsidiaries, we are at the heart of the business interface between Maisons and Group Customer Service, working hand in hand to shape our vision and deliver excellence in customer experiences.

Customer Service is not just a department, it is a mindset. Being able to play a part in enhancing brand awareness and advancing our Maisons is a truly motivating force for each and every one of us on the team.

In today’s ever changing, ever more digitized world, we need to focus more than ever on listening to our customers’ needs and constantly raising the bar.

Our ambition is to make all métiers work together towards a common goal: surprising our customers and going way beyond their expectations."