Reference code: JR132674
En 1906, nous avons révolutionné la culture de l'écriture avec le stylo-plume étanche. Depuis, nous sommes synonymes d'artisanat accompli, d'innovation et de la plus haute qualité fonctionnelle et esthétique. Ou plutôt, nous nous y employons, car nous ne restons pas immobiles et nous associons – aujourd'hui dans les instruments d'écriture, les montres, la maroquinerie, les appareils numériques et les accessoires – toujours de manière nouvelle et contemporaine, le meilleur de la tradition, de la technologie et du design. Notre nom et notre emblème symbolisent précisément cela : la fière mission de créer des produits répondant aux exigences les plus élevées grâce à des idées audacieuses et un savoir-faire exceptionnel. Pour ce faire, nous puisons dans la passion de plus de 3 000 collaborateurs et collaboratrices et cultivons une culture qui – à l'image de nos produits – inspire les gens à développer leur potentiel unique et à réaliser des choses extraordinaires.
MAIN PURPOSE
As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover
- To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy
Customer Service Excellence
- To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
- To “WOW” your Customer with an unexpected, audacious and incredible experience!
- To ensure a constantly perfect personal appearance
- To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
- To gain qualitative Customer data and improve the Boutique Customer portfolio
- To develop Customer loyalty through excellent Service and Treatment
Visual Merchandising
- To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
- To ensure a constant Boutique cleanliness and tidiness
Boutique Operations
- To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
- To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
- To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
- To respect, apply and promote Security rules and mindset
- To report key information to Maison’ knowledge of information systems
PROFILE
- Strong Achievement, Curiosity, Hardworking nature and Empathy
- First professional experience preferably gained in Retail
- At least experienced 5 years in luxury field
- An organized person with an excellent attention to detail and high Customer Treatment standards
- A team player with excellent interpersonal skills and multi-tasking ability
- Computer Literate
- Knowledge of Product (Luxury Goods)
- High level Communication Skills
