Reference code: JR132530
Richemont gestisce alcune delle Maison di beni di lusso più importanti al mondo, in particolare nel settore della gioielleria, orologeria pregiata e accessori premium. Ogni Maison rappresenta l’orgoglio di una tradizione di stile, qualità e artigianato che Richemont cerca di preservare nell’identità e eredità di ognuna delle sue Maison. Allo stesso tempo, impegniamo le nostre forze nella creazione e nel design di prodotti innovativi che mantengano i valori delle nostre Maison, con un processo costantemente creativo.
YOUR MISSION:
Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.
HOW WILL YOU MAKE AN IMPACT?
- Receive and process customer orders, inquiries, and complaints with precision and efficiency.
- Maintain and nurture ongoing relationships with select customers and sales staff, ensuring a seamless communication link.
- Utilize in-depth knowledge of products, availability, sales territories, and customer profiles to provide tailored support.
- Provide advanced product and service information, addressing complex customer questions with expertise.
- Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
- Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
- Initiate contact with allocated customers to develop new relationships and act as the primary point of contact for resolving queries and complaints.
- Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for customer retention and business development.
- Conduct detailed customer interviews using a complex multilevel sales script to clarify requirements and gather comprehensive client information.
- Deliver exceptional service to encourage continued use of the organization's products and services.
- Adhere to organizational policies, procedures, and relevant regulatory codes, seeking authorization for any deviations.
- Engage in continuous professional development through assessment, training, coaching, and staying informed about industry best practices and technological advancements.
- Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
- Possess post-secondary non-tertiary education and exhibit a commitment to diversity and inclusion in all interactions and responsibilities.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Experienced practitioner able to work unsupervised.
