Reference code: JR133451
Richemont gestisce alcune delle Maison di beni di lusso più importanti al mondo, in particolare nel settore della gioielleria, orologeria pregiata e accessori premium. Ogni Maison rappresenta l’orgoglio di una tradizione di stile, qualità e artigianato che Richemont cerca di preservare nell’identità e eredità di ognuna delle sue Maison. Allo stesso tempo, impegniamo le nostre forze nella creazione e nel design di prodotti innovativi che mantengano i valori delle nostre Maison, con un processo costantemente creativo.
OPERATIONS
•Drive boutique performance, monitor KPIs and propose strategies to improve where needed
•Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)
•Build & follow-up team planning (shifts)
•Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)
•Ensure that retail procedures are respected (selling, customer services, stock management, security…)
•Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement
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CLIENT EXPERIENCE & IN-STORE JOURNEY
•Support the Sales team in client engagement, act as an ambassador of the Maison
•Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours
•Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)
TEAM DEVELOPMENT
•Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)
•Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)
•Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)
MAISON IDENTITY & EXPERTISE
•Know the Maison’s products & History
•Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition
•Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)
