Reference code: JR128856
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
ABOUT THE ROLE
We are seeking a Security System Project Senior Manager/Manager to own the end-to-end delivery of our Japan security uplift program. This person will lead the tendering the standardized security systems and equipment (including CCTV, access control, alarm systems, and safes etc.), manage vendor relationships, and build the digital infrastructure — including a SharePoint-based knowledge hub — to support consistent standards across the boutique network. Strong technical aptitude, procurement experience, and the ability to engage and communicate effectively with stakeholders at all levels are essential.
MAIN PURPOSE/ KEY RESPONSIBILITIES
Security Systems Tendering
Lead the end-to-end tendering process for standardized security systems across all Japan boutiques — including CCTV, access control, intruder alarm systems, panic buttons etc.
Develop tender documentation including scope of works, technical specifications, and evaluation criteria
Shortlist, evaluate, and negotiate with security vendors and system integrators; make recommendations to senior leadership
Benchmark current equipment across boutiques; define a standardized specification that meets group standards and local regulatory requirements
Work with procurement to control the timelines, budgets, and contracts through to successful delivery and sign-off
Coordinate site surveys and installation scheduling with vendors and boutique teams, minimizing disruption to operations
Security Systems Rollout & Project Management
Build and maintain a detailed project plan covering all boutique locations — timelines, milestones, dependencies, and risk log
Oversee phased rollout of standardized security equipment across the boutique network, ensuring quality and consistency
Conduct post-installation reviews and sign-off inspections at each location
Develop handover documentation, user guides, and training materials for boutique teams on new systems
Track and report on project status, budget spend, and issues to Japan PS&HSE Director.
Digital Infrastructure & SharePoint Development
Design, build, and maintain a SharePoint-based intranet hub to centralize security policies, procedures, vendor contacts, equipment records, and training materials etc.
Create intuitive document libraries, workflows, and page structures that boutique managers can navigate independently
Maintain version control and ensure all content is current, accurate, and accessible across locations
Support the PSHSE team in adopting digital tools to improve information sharing and reduce reliance on paper-based processes
Stakeholder Engagement & Communication
Act as the primary liaison between the security project and boutique managers, maison stakeholders, IT, and senior leadership
Produce clear, professional project updates, presentations, and reports tailored to different audiences
Facilitate workshops and briefing sessions to align stakeholders on timelines, expectations, and responsibilities
Build and maintain trusted relationships with external vendors, maison management teams, and local authorities
Escalate issues promptly and constructively, proposing solutions rather than problems
Compliance & Standards
Ensure all security systems and installations comply with Japanese building codes, fire safety regulations, and group global standards
Maintain accurate records of all equipment installations, warranties, maintenance schedules, and vendor SLAs
Support periodic security audits and coordinate remediation actions as required
QUALIFICATIONS & EXPERIENCE
3+ years of project management experience, with a track record of delivering technology or infrastructure projects on time and within budget
Solid understanding of physical security systems — CCTV, access control, alarms, and safes.
Strong hands-on proficiency with Microsoft SharePoint — able to design, build, and maintain sites independently without IT support
Proficient across Microsoft 365: Teams, Planner, Excel, PowerPoint, and ideally Power Automate or Forms
Excellent written and verbal communication skills; able to present clearly to senior stakeholders and engage effectively with frontline teams
Highly organized and detail-oriented with strong documentation habits
Business-level English proficiency (written and spoken)
Experience in luxury retail, hospitality, or a similar premium consumer environment
Japanese language proficiency; familiarity with Japanese business culture and vendor relationships
Knowledge of Japanese regulatory requirements related to security systems and commercial premises
Project management qualification
Experience with security system vendors operating in the Japanese market
Background in loss prevention, asset protection, or corporate security in a retail setting
