Reference code: JR128922
ロジェ・デュブイは、1995年以来、現代のオートオルロジュリーの最前線に立っています。その表現豊かなタイムピースは、スイスのジュネーブにある統合されたマニュファクチュールで製造され、ジュネーブ・シール（Poinçon de Genève）によって認定された、最高級の時計製造メカニズムを搭載しています。
卓越性の追求、最適な所作へのあくなき探求、そしてユニークなスキルの開発は、すべてロジェ・デュブイの不変の理念です。私たちは、コラボレーションを称え、大胆さを奨励し、仕事への喜びが真に豊かな経験を生み出す、活気ある職場環境を創造しています。私たちは、ロジェ・デュブイの冒険に参加することを熱望する、ユニークで大胆かつ創造的な人材を求めています。
KEY RESPONSIBILITIES
Customer Database Management:
Ensure the quality, consistency, and enrichment of the customer database.
Support data structuring and segmentation effective clienteling actions.
Clienteling Strategy Execution:
Translate CRM strategy into actionable clienteling initiatives.
Support frontline teams in leveraging customer insights and promote a personalized approach.
Target the relevant client pool to support the planning and execution of activation initiatives (events, outreach).
Manage activation calendars and coordinate cross-functional execution.
Performance Tracking & Analysis:
Analyze engagement and retention KPIS (repurchase rate, frequency, average basket).
Provide regular performance reports and actionable insights.
Cross-functional Coordination:
Act as a key point of contact between boutique, markets, marketing and commercial teams.
Ensure alignment and consistency across all CRM initiatives and disseminate best practices, best practices and support adoption of clienteling tools and processes.
PROFILE & SKILLS
- Bachelor’s or Master’s degree in Marketing, Business, or related field
- 3–7 years of experience in CRM, clienteling, or customer engagement roles
- Experience in retail, luxury, or premium environments is a strong advantage
- Strong project management and organizational skills
- Customer-centric mindset with a strong attention to detail
- Analytical skills with the ability to translate data into actions
- Excellent communication and stakeholder management skills
- Ability to manage multiple projects simultaneously
- Experience with CRM systems Salesforce & The View
- Proficiency in Excel or similar analytical tools
- Proactive and hands-on approach
- Strong sense of ownership and accountability
- Ability to work cross-functionally in a dynamic environment
- Detail-oriented with a focus on execution excellence
