Reference code: JR132674
1906年に初のインク漏れしない万年筆で筆記文化に大革命を起こして以来、モンブランは、卓越したクラフツマンシップ、最高の美学、革新的なソリューションで知られてきました。そして私たちは今でも限界に挑戦し続けています。私たちは、豊かな伝統、最高水準のテクノロジーとデザインを融合して、筆記具、時計、レザーグッズ、ニューテクノロジーアイテム、選り抜きのアクセサリーを生み出しています。モンブランの名前とエンブレムを掲げて、大胆なアイデアを卓越したクラフツマンシップで実行し、お客様の最も高い期待に応える洗練された製品を創り出すというミッションを実現しています。こうして、私たちはテクノロジーとデザインの先頭に立ち、3,000名以上の従業員の情熱を活かして、可能性を発揮し、成長し、成功するように人々を（弊社の製品のように）鼓舞する文化を推進しています。
MAIN PURPOSE
As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover
- To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy
Customer Service Excellence
- To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
- To “WOW” your Customer with an unexpected, audacious and incredible experience!
- To ensure a constantly perfect personal appearance
- To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
- To gain qualitative Customer data and improve the Boutique Customer portfolio
- To develop Customer loyalty through excellent Service and Treatment
Visual Merchandising
- To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
- To ensure a constant Boutique cleanliness and tidiness
Boutique Operations
- To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
- To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
- To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
- To respect, apply and promote Security rules and mindset
- To report key information to Maison’ knowledge of information systems
PROFILE
- Strong Achievement, Curiosity, Hardworking nature and Empathy
- First professional experience preferably gained in Retail
- At least experienced 5 years in luxury field
- An organized person with an excellent attention to detail and high Customer Treatment standards
- A team player with excellent interpersonal skills and multi-tasking ability
- Computer Literate
- Knowledge of Product (Luxury Goods)
- High level Communication Skills
