Reference code: JR125596
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
The Client Advisor is the voice of Van Cleef & Arpels for our clients, as he/she builds and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales.
Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction.
KEY RESPONSIBILITIES
Advising, selling & clienteling
- Drive sales through professional and courteous client interactions meeting the Maison targets
- Be a role model regarding the Maison selling ceremony
- Handle & solve issues related to clients
- Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
- Actively develop outbound clienteling actions to enhance your client portfolio
- Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems
- Consistently seek new product knowledge to act as an expert for the Maison
- Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
- Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks
Maison identity & expertise
- Know the Maison products, History and events calendar to convey story telling to your clients
- Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)
- Be a referent for High Jewelry, Jewelry & Watchmaking know-how
- Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients
YOUR PROFILE
If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef & Arpels Client Advisor. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef & Arpels personify. As a good team player, you are flexible, positive, dedicated and a multitask wizard.
You must be able to demonstrate the following key capabilities:
- Excellent understanding of customer service
- Keen sales skills
- Computer literacy
- Keyboarding skills of at least 50wpm
- Written and verbal communication skills at a near native level of German (additional languages are appreciated)
- Be constructive in difficult situations
- Collaborate with others to enhance work processes, tools and governance
- Be eager to learn new competencies, capabilities and knowledge
WE OFFER
A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.
Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.
To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs.
If this opportunity sounds like a good challenge to you, we would like to hear from you.
