Reference code: JR127293
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Do you match with the profile?
- Do you possess strong project management capabilities?
- Do you have in-depth understanding of high-end retail industry?
- Are you a strategic thinker with structured mind and analytical skills, being able to design new action plans creatively to improve Client Experience?
- Do you have strong interpersonal skills with the ability to be persuasive, engaging and motivating with others in a consistent manner both in English and Japanese.
- Do you have a good command of IT tools and applications (Word, Excel, PowerPoint)?
If this is the case, then we would love to hear from you!
What are we expecting from you?
The Client Experience Manager’s mission is to craft, deliver and monitor Retail Excellence so as to maximize our service, client satisfaction & loyalty towards all Maison’s clients.
- You will play a key role in enhancing the Maison’s client experience end-to-end from the in-boutique experience to post-visit follow-ups by engaging and coordinating transversal teams.
- You will define and implement Client Experience Strategy encompassing HQ guidelines and local specificities.
- You will monitor client experience / level of service through the Client Barometer, and define action plans based on results.
- You will manage clients’ complaints in collaboration with HQ, BTQs and relevant teams.
- You will repackage international guidelines to local specificities, locally implement Client Experience Programs & Tools, and continuously monitor the progress for further improvement and enhancement.
- You will adapt international guidelines on gifting, build partnerships, develop “bespoke”, and execute the local gifting strategy gifts with the client development team.
More than a job…it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development
The recruitment process:
Send your application online If your profile matches our search, you will be contacted by the HR team for an interview. You will meet with HR, Client Engagement Senior Manager, Retail Excellence Director, and Japan President.
If you are interested to know more about this position, pls feel free to contact our HR team.
