Reference code: JR127737
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
Main Purpose of the Role
The Technology Business Partner role serves as a key bridge between business functions and the Technology & Operations team. This position focuses on enabling business needs through effective coordination, requirement gathering, operational technology improvements, and supporting the delivery of infrastructure and service initiatives.
This role supports business units with practical, reliable, and timely IT solutions while ensuring alignment with regional and global technology standards.
Key Responsibilities
1. Business Partnership & Requirement Management
Act as the primary interface between business stakeholders and the Infrastructure & Services team.
Understand day‑to‑day business challenges, processes, and needs; translate them into clear IT requirements or service requests.
Support stakeholders by coordinating with relevant IT teams to ensure timely resolution, delivery, and communication.
Assist in developing business cases and documentation for small to medium‑scale infrastructure or service enhancements.
2. Stakeholder Engagement & Communication
Build strong working relationships with business users, understanding their operational needs.
Communicate service changes, planned maintenance, and technology updates in a clear, business‑friendly manner.
Provide periodic updates to stakeholders on service performance, issues, and improvement plans.
3. Governance & Compliance Support
Contribute to the establishment and refinement of a robust governance framework, ensuring all major technology investments and initiatives align with the overall strategic direction.
Actively manage the strategic technology project portfolio, contributing significantly to prioritization based on business impact, risk, and resource availability.
Define and track key performance indicators (KPIs) for strategic technology initiatives, reporting on progress and outcomes to the line manager and relevant stakeholders.
4. Vendor & Partner Coordination
Collaborate on identifying, evaluating, and strategically managing vendor relationships and partnerships that are crucial for achieving the long-term technology vision.
Contribute to negotiations for contracts and agreements, ensuring optimal value, strategic alignment, and favorable terms for the organization.
5. Operational Technology Support & Coordination
Support the successful execution of infrastructure‑related initiatives (network upgrades, workplace tools rollouts, service enhancements).
Follow up on incident escalations and recurring issues; work with technical teams to ensure root‑cause resolution.
Coordinate UAT, deployment planning, and communication for minor enhancements.
Maintain documentation related to operational processes, service catalogs, guidelines, and workflows.
6. Team Collaboration & Contribution
Collaborate closely with Infrastructure, Service Management, and other IT teams to ensure smooth service delivery.
Participate in cross‑team discussions regarding service improvement, process enhancement, and user experience uplift.
Support knowledge sharing and contribute to team documentation.
Qualifications & Experience
Bachelor's degree in Information Technology, Computer Science, or related fields.
Minimum of 5 years of progressive experience in technology roles, with a significant focus (at least 3 years) on strategic planning, technology innovation, or technology business partnering.
Proven track record in supporting, influencing, and executing successful technology strategies that have delivered significant business value and competitive advantage.
Deep understanding and practical experience with current and emerging technologies, including but not limited to cloud computing (IaaS, PaaS, SaaS),
Artificial Intelligence/Machine Learning, advanced data analytics, enterprise architecture principles, and cybersecurity fundamentals.
Familiarity with IT infrastructure, workplace technologies, ticketing systems, and service delivery processes.
Strong communication and stakeholder management skills.
Ability to translate technical information into user‑friendly language.
Good organizational skills with attention to detail.
Experience working in a multinational environment is an advantage.
