Reference code: JR130875
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
An exciting new chapter awaits
As our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experience
Are you a good match?
You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes. You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus.
What are we expecting from you?
Reporting to the Boutique Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience. Your role will be to:
- Operational Management & Support:
- Manage cash and billing procedures, including POS, float, and bank deposits.
- Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).
- Order and manage consumables for the boutique (drinks, chocolates, flowers).
- Contribute to efficient document management (invoices, archives, mails).
- Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).
- Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.
- Ensure strict compliance with Maison's policies and procedures.
- Client Service & Experience Contribution:
- Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.
- Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).
- Act as a key point of contact for the platform/workshop.
- Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).
- Team Collaboration & Development:
- Actively contribute to a positive team spirit and participate in day-to-day boutique life.
- Provide support for event organization and Maison identity initiatives.
- Raise awareness on back-office activities among the sales team and assist in training backups.
- Continuously develop personal knowledge and skills, including Maison products and policies.
More than a role.... We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online.
If your profile matches our search, you will be contacted by our TA team to complete an On-Line Video Assessment.
If successful through this you will be invited to one of our Talent Discovery Days at the end of July / start of August.
Through the day you will meet the Human Resources Business Partner Oceania, the Retail Director Oceania / Area Retail Manager SEA, the Boutique Management team and other key team members.
The final candidates will be invited for a final one on one interview before commencing background checks
Otherwise, you will receive an email to inform you that your application has not been successful.
