Reference code: JR132299
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
YOUR MISSION:
This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
HOW WILL YOU MAKE AN IMPACT?
Clienteling
Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products)
Prepare & wrap the products
Process the sales (prepare product related documents, follow payment procedures…)
Support sales team in their daily clienteling activities
Maison Identity
Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance)
Provide support for event organisation
Customer Service
Assist Sales Associates during CS presentations
Perform CS activities allowed in the boutique (shining, engraving)
Prepare & wrap products
Process the CS (prepare product related documents, follow payment procedures) when needed
Client Experience & In-Store Journey
Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)
Support Sales Associates in client presentation preparation
Review and set-up the workspace
Check daily the cleaning of counters, displays, and windows
Operations
Review and set-up back-office sales tools (catalogues, boxes)
Contribute to operational tasks if needed (stock counts, safe replenishment, price tags update, consumables management, deliveries pick-up & drop-off)
Monitor supply stock (consumables, drinks, stationary)
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Experience in customer facing roles (like retail, hospitality, tourism)
Excellent communication skills
Excellent English language skills (oral and written)
Understanding of luxury retail service standards, particular attention to detail
Ability and willingness to work retail hours, including weekends
Ability to work in a fast pace environment, flexible mindset
Understand the job implications of belonging to a multicultural and cross-functional environment and business
Look for solutions to increase customers or suppliers satisfaction
Identify ways to improve efficiency and effectiveness of work
