Reference code: JR132530
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
YOUR MISSION:
Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select customers and sales staff. Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs, as well as demonstration of high-level product and process knowledge.
HOW WILL YOU MAKE AN IMPACT?
- Receive and process customer orders, inquiries, and complaints with precision and efficiency.
- Maintain and nurture ongoing relationships with select customers and sales staff, ensuring a seamless communication link.
- Utilize in-depth knowledge of products, availability, sales territories, and customer profiles to provide tailored support.
- Provide advanced product and service information, addressing complex customer questions with expertise.
- Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
- Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
- Initiate contact with allocated customers to develop new relationships and act as the primary point of contact for resolving queries and complaints.
- Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for customer retention and business development.
- Conduct detailed customer interviews using a complex multilevel sales script to clarify requirements and gather comprehensive client information.
- Deliver exceptional service to encourage continued use of the organization's products and services.
- Adhere to organizational policies, procedures, and relevant regulatory codes, seeking authorization for any deviations.
- Engage in continuous professional development through assessment, training, coaching, and staying informed about industry best practices and technological advancements.
- Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
- Possess post-secondary non-tertiary education and exhibit a commitment to diversity and inclusion in all interactions and responsibilities.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Post-Secondary Non-Tertiary Education
Experienced practitioner able to work unsupervised.
