Reference code: JR132607
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Are you a good match?
You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders.
You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes.
What are we expecting from you?
As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link.
In this role, you will:
* Maintain and nurture ongoing relationships with select clients and sales teams.
* Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
* Provide advanced product and service information, addressing complex client questions with expertise.
* Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
* Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
* Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
* Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development.
* Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
* Deliver exceptional service to encourage continued use of the Maison’s products and services.
* Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
* Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
* Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
* Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities.
More than a role… We recruit for a career!
By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams.
The Recruitment Process
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the relevant Hiring Manager and key stakeholders as part of the interview process.
Otherwise, you will receive an email informing you that your application has not been successful.
