Reference code: JR132674
몽블랑은 1906년 최초의 잉크 누출 방지 만년필로 필기 문화에 혁명을 일으킨 이래, 뛰어난 장인정신, 최고의 미적 감각, 혁신적인 솔루션으로 명성을 쌓아왔습니다. 이후로도 몽블랑은 계속해서 한계를 뛰어넘으며, 필기구, 시계, 레더 제품, 뉴 테크놀로지 아이템 및 엄선된 액세서리 분야에서 최고의 트래디션, 기술, 디자인을 결합합니다. 몽블랑은 메종의 명성과 엠블럼에 담긴 뛰어난 장인정신과 사명감을 바탕으로 대담한 아이디어를 구현하고, 기대치가 가장 높은 고객들을 위해 정교한 제품을 제작합니다. 그렇게 함으로써 기술과 디자인의 선두에 선 몽블랑은 3,000명이 넘는 직원들의 열정을 바탕으로, 몽블랑 제품이 영감을 불어넣는 것처럼 직원들이 자신의 잠재력을 발휘하고 성장하며 성취하도록 이끄는 문화를 실천합니다.
MAIN PURPOSE
As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover
- To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy
Customer Service Excellence
- To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
- To “WOW” your Customer with an unexpected, audacious and incredible experience!
- To ensure a constantly perfect personal appearance
- To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
- To gain qualitative Customer data and improve the Boutique Customer portfolio
- To develop Customer loyalty through excellent Service and Treatment
Visual Merchandising
- To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
- To ensure a constant Boutique cleanliness and tidiness
Boutique Operations
- To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
- To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
- To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
- To respect, apply and promote Security rules and mindset
- To report key information to Maison’ knowledge of information systems
PROFILE
- Strong Achievement, Curiosity, Hardworking nature and Empathy
- First professional experience preferably gained in Retail
- At least experienced 5 years in luxury field
- An organized person with an excellent attention to detail and high Customer Treatment standards
- A team player with excellent interpersonal skills and multi-tasking ability
- Computer Literate
- Knowledge of Product (Luxury Goods)
- High level Communication Skills
