Reference code: JR135109
몽블랑은 1906년 최초의 잉크 누출 방지 만년필로 필기 문화에 혁명을 일으킨 이래, 뛰어난 장인정신, 최고의 미적 감각, 혁신적인 솔루션으로 명성을 쌓아왔습니다. 이후로도 몽블랑은 계속해서 한계를 뛰어넘으며, 필기구, 시계, 레더 제품, 뉴 테크놀로지 아이템 및 엄선된 액세서리 분야에서 최고의 트래디션, 기술, 디자인을 결합합니다. 몽블랑은 메종의 명성과 엠블럼에 담긴 뛰어난 장인정신과 사명감을 바탕으로 대담한 아이디어를 구현하고, 기대치가 가장 높은 고객들을 위해 정교한 제품을 제작합니다. 그렇게 함으로써 기술과 디자인의 선두에 선 몽블랑은 3,000명이 넘는 직원들의 열정을 바탕으로, 몽블랑 제품이 영감을 불어넣는 것처럼 직원들이 자신의 잠재력을 발휘하고 성장하며 성취하도록 이끄는 문화를 실천합니다.
* Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response. * Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. * Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences. * Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. * Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. * Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs. * Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. * Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal. * Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.