Reference code: JR123429
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Are you a good match?
For this Senior Manager, Training Retail Expertise role, we are looking for the ideal candidate who has a bachelor’s degree; master’s degree or specialization in Education, Organizational Development, or a related field is a plus, with at least 5 years of experience in luxury retail, training, or learning & development. The ideal candidate should have expertise in instructional design and advanced facilitation with the ability to deliver impactful and inspiring learning experiences. Exceptional verbal and written communication skills, with the ability to engage and connect with audiences at all levels. We are also looking for this candidate to have a collaborative spirit and the ability to thrive in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite. Experience with digital learning tools and LMS platforms is preferred. 30% of travel is required across the Americas.
What are we expecting from you?
At Van Cleef & Arpels, we believe that our employees are our greatest treasure. We are looking for a Senior Manager, Training – Retail Expertise, to help us craft exceptional training experiences for our boutique teams across the Americas. Reporting directly to the Director of Training, you will partner closely with Regional Trainers, HQ, and cross-functional teams, the Senior Manager ensures training programs are strategically aligned, consistently delivered, and measurably effective. With your expertise in instructional design and advanced facilitation, you will play an integral role in shaping how our teams embrace the Van Cleef & Arpels client experience. With strong expertise in learning design and advanced facilitation, this role plays a critical part in developing teams who create exceptional moments for our clients. This is an opportunity to make a lasting impact on the individuals who help create exceptional moments for our clients. This role will be based in New York City.
In this role, you will be responsible for the following:
Learning Design & Development
Own and evolve Retail Expertise training content and frameworks, ensuring alignment with Maison values, business priorities, boutique performance, and client experience objectives.
Act as a liaison with the Regional Trainer team to identify needs and translate them into impactful, scalable training solutions.
Collaborate with HQ and cross-functional partners to ensure training content remains aligned, relevant, and innovative.
Program Facilitation & Enablement
Facilitate select core client experience programs, including signature selling ceremony and specialized training moments.
Lead Train-the-Trainer initiatives to support Regional Trainers in delivering engaging, high-quality learning experiences.
Provide content briefings, co-facilitation, and resources that enhance consistency and capability across regions.
Onboarding & Transversal Projects
Oversee the evolution of onboarding guidelines, ensuring new team members are effectively integrated into the Van Cleef & Arpels culture and ways of working.
Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.
Partner with HQ on key training projects and activations, ensuring alignment with Maison objectives.
Training Impact & Continuous Improvement
Develop post-training recaps, toolkits, and action plans to support sustained learning and boutique-level impact.
Oversee engagement with BLOOMwithVCA, supporting ongoing development and knowledge sharing.
Measure training effectiveness using tools such as DISC, EQ-i, and other methodologies to assess impact and inform continuous improvement.
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees.
Expected Salary Range- $120k - $140k/yearly
This role is eligible for a yearly bonus.
