Reference code: JR127053
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.
Advising, Selling & Clienteling
•Welcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremony
•Actively contribute to boutique turnover
•Recruit clients
•Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
•Follow boutique’s & personal action plans to reach sales target
•Know the boutique KPIs
•Participate in commercial & non-commercial events for the Maison (incl. travel)
Maison Identity & Expertise
•Know the Maison’s products & History
•Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition
•Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)
Customer Services
•Receive clients for repairs drop-offs and pick-ups
•Gather client information (product aesthetic & condition, client request, pre-approved/declined services…)
•Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
•Register the products for repair / maintenance
•Perform CS activities allowed in the boutique (shining, engraving…)
•Inform clients on his/her repair (cost estimate, status)
•Foster business opportunities through CS (cross-selling)
Client Experience & In-Store Journey
•Prepare the boutique to welcome clients
•Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
•Personalize relationship with clients & anticipate their needs
•Ease client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)
Operations
•Be aware of products in stock
•Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)
•Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
•Comply with Maison’s policies & commercial rules
•Abide by procedures
•Pay attention to product storage and manipulation
Team Development
•Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
•Transmit & share knowledge with peers and support other team members when needed
•Contribute to positive team spirit & actively participate in the day-to-day boutique life
