Reference code: JR127260
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the flagship Boutique in Seoul. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:
Key Responsibility 1: Diagnosis/Services
Evaluation of products such as:
Watches
Clocks
Accessories
These services will include the following types of calibers:
Quartz
Mechanical
Automatic
Chronographs
Complications
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
History
Previous services performed
Warranty
Sales
Intervention
Product History
Quality Conquest
Network Feedback
Conditions
Physical Condition
Functionality
Movement Tolerances
Key Responsibility 2: Maintenance and Organization of the Workshop
Maintenance of tools and Equipment and ensure that all equipment that is used is:
Calibrated
Maintained on a regular schedule
Proper setup of workshop
Organization & Cleanliness
Proper layout and accessibility of all tools and equipment
Respecting all guidelines and policies set forth Korea Health and Safety.
These Guidelines cover:
Chemicals
Equipment
Tools
Key Responsibility 3: Communication
Boutique Personnel
Managers/Directors
Sales Associates
Clients when necessary
Communicate in a timely and professional manner when planning:
Vacation requests
Personal days
Sick days
Lunch breaks
Provide the Technical Manager with feedback related to quality issues found with new and existing products during the repair processes such as:
Components
Tools
Equipment
Maintenance
Required to participate in Maison Sponsored Events:
Masterclasses
Product Launches VIP Events
Key Responsibility 4: Trainings
Participate in Brand Trainings:
Routine Refreshers
Evolutions
Calibers
Processes
Tolerances Equipment/Tools
Brand Objectives and Policies
Education:
Accredited Watchmaking Diploma or Certification. Or have the required abilities that can be validated in an exam
Required experience:
Minimum of 5-10 years of experience in Watchmaking is preferred.
Retail working experience preferred. Working experience with luxury brands is a plus.
Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers. Ability to perform all functions of watchmaking as determined by offered level.
Personal skills: Computer Skills
Knowledge of SAP preferred
Ability to handle multiple tasks simultaneously is required
Ability to work with a team in a fast-paced environment is required
Strong organizational, interpersonal & communication skills
Authorized to work in Korea without restriction
