Reference code: JR128922
로저드뷔는 1995년부터 현대 오뜨 올로제리(Haute Horlogerie)의 선두에 서 있습니다. 이 작품들은 스위스 제네바에 있는 통합 제조 시설에서 만들어지고 푸아송 드 제네바(Poinçon de Genève) 인증을 받은 최고의 시계 제작 메커니즘을 담고 있습니다.
탁월함을 향한 끊임없는 추구, 올바른 제스처를 향한 오랜 탐색, 독특한 기술 개발은 로저드뷔의 모든 불변의 요소입니다. 우리는 협력을 존중하고, 대담함을 장려하며, 우리가 하는 일에서 즐거움이 진정으로 풍부한 경험을 창출하는 활기찬 작업 환경을 만들고 있습니다. 우리는 로저드뷔의 모험에 참여하고 싶어 하는 독특하고 대담하며 창의적인 사람을 찾고 있습니다.
KEY RESPONSIBILITIES
Customer Database Management:
Ensure the quality, consistency, and enrichment of the customer database.
Support data structuring and segmentation effective clienteling actions.
Clienteling Strategy Execution:
Translate CRM strategy into actionable clienteling initiatives.
Support frontline teams in leveraging customer insights and promote a personalized approach.
Target the relevant client pool to support the planning and execution of activation initiatives (events, outreach).
Manage activation calendars and coordinate cross-functional execution.
Performance Tracking & Analysis:
Analyze engagement and retention KPIS (repurchase rate, frequency, average basket).
Provide regular performance reports and actionable insights.
Cross-functional Coordination:
Act as a key point of contact between boutique, markets, marketing and commercial teams.
Ensure alignment and consistency across all CRM initiatives and disseminate best practices, best practices and support adoption of clienteling tools and processes.
PROFILE & SKILLS
- Bachelor’s or Master’s degree in Marketing, Business, or related field
- 3–7 years of experience in CRM, clienteling, or customer engagement roles
- Experience in retail, luxury, or premium environments is a strong advantage
- Strong project management and organizational skills
- Customer-centric mindset with a strong attention to detail
- Analytical skills with the ability to translate data into actions
- Excellent communication and stakeholder management skills
- Ability to manage multiple projects simultaneously
- Experience with CRM systems Salesforce & The View
- Proficiency in Excel or similar analytical tools
- Proactive and hands-on approach
- Strong sense of ownership and accountability
- Ability to work cross-functionally in a dynamic environment
- Detail-oriented with a focus on execution excellence
