Reference code: JR131398
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Do you match with the profile?
- Do you have in-depth experience in client treatment or VIP/loyalty programs at luxury and/or international environment?
- Are you a strategic thinker with structured mind and analytical skills, being able to design new action plans creatively to enhance VIP clients loyalty strategy?
- Do you have excellent communication skills with a client- and team-oriented approach?
- Are you able to collaborate effectively with HQ and cross-functional teams?
- Do you have in-depth understanding of high-end retail industry?
If this is the case, then we would love to hear from you!
What are we expecting from you?
The Client Treatment Manager’s mission is to plan and implement VIP clients loyalty strategy of the Maison in line with HQ guideline in order to maximize the local VIP clients’ acquisition, loyalty and satisfaction, as well as customer profitability, optimizing VIP related experience.
- You will define and drive the VIP experience strategy in Japan, in line with the Maison’s DNA.
- You will develop and manage tailored loyalty programs, bespoke events and experiences for VIP clients, ensuring measurable ROI while strengthening the Maison’s High Jewelry image.
- You will personally engage with selected VIPs, acting as a role model for service excellence.
- You will lead the end-to-end planning and execution of international and domestic VIP Voyages, ensuring a seamless and exceptional client experience.
- You will work closely with Retail Managers and the High Jewelry team to drive growth and engagement of the Maison’s VIP clients.
More than a job…it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development
The recruitment process:
Send your application online If your profile matches our search, you will be contacted by the HR team for an interview. You will meet with HR, Client Engagement Senior Manager, Retail Excellence Director, and Japan President.
