Reference code: JR131412
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Are you a good match?
The ideal candidate will have a Bachelors Degree and 5-7 years of related experience in client experience; previous experience in luxury products required and jewelry industry is preferred. You will have strong project management skills and excellent organizational skills. You will be able to be proactive and have excellent interpersonal skills. Strong computer skills are required and will need to have the ability to travel as needed.
What are we expecting from you?
The Client Experience Senior Manager is responsible for overseeing the management of key client experience initiatives to drive client loyalty. This person will lead with influence on high visibility transversal projects alongside key partners and adapt strategies to advocate for our Americas market needs. This person will be a skilled negotiator who can reset expectations and align priorities with HQ counterparts. They will be able to transmit, with executive presence, the strategic objectives of our Client Experience department and be able to operate as an authoritative voice within our Maison framework. The scope of this role requires people management. This role reports to the Director, Client Experience and will be based in our corporate NYC office.
In this role, you will be responsible for the following:
1. Oversee the daily client journey by boutique typology –current and future network.
•Align on requirements with Director, Client Experience, for experiential spaces within boutique, ensuring existing and new spaces are outfitted and up to standard based on relevant guidelines.
•Build a strong community with regional and HQ teams to funnel feedback and implement continuous improvements to the client welcome journey. Advocate where needed to HQ counterparts for improved tools or supporting elements to ensure a harmonious client experience within each experiential space.
•Partner with key retail teams to reinforce identified areas of opportunity within the client journey with relevant trainings, tools or programs.
2. Lead the introduction of client hospitality tools, frameworks and partnerships to elevate the client experience in all regions.
•Provide oversight on the management of all branded tools (selling, hospitality) designed to elevate the client experience. Investigate on innovative solutions where needed to promote a streamlined flow of operations and budget reconciliation.
•Manage key F&B vendor relationships relevant to the daily client hosting in boutique. Partner as needed on standardizing F&B needs across region where local solutions apply.
•Represent market interests and advocate for local adaptation as needed for HQ-driven guidelines or vendor partnerships. Conduct competitive research to protect Maison differentiation.
3. Manage key vendor relationships related to client gifting.
•Act as the main liaison for any scope of work or contract negotiations, ensuring adjustments are made to align with yearly projects or priorities. Collaborate with the Director, Client Experience on yearly budget planning pertaining to vendor activities.
4. Head up seasonal gifting programs and relational gifting initiatives to align with yearly client strategy.
•Oversee a successful management of milestone seasonal campaigns, ensuring an efficient budget management and stock consumption on branded or non-branded gifts.
•Lead the integration new programs, processes or tools in partnership with HQ, regional and corporate teams to ensure gifting is scaled through sustainable strategies and adoptable behaviors.
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.
Richemont offers a generous compensation and benefits package for eligible employees.
Expected Salary Range- $125,000-$140,000
This role is bonus-eligible
