Reference code: JR132271
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Assistant Manager, VCA Client Relations Center
Tokyo, Japan
WHO ARE WE?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
Do you match with the profile?
- Do you have proven leadership experience in contact center management and/or in the relevant luxury business fields?
- Do you have in-depth sales acumen and obsession to the perfect client service?
- Do you have excellent communication skills with the ability to be persuasive, engaging and motivating with others?
- Do you have native Japanese & business level English?
If this is the case, then we would love to hear from you!
What are we expecting from you?
In a growing and dynamic context of the CRC (Client Relations Center), the CRC Assistant Manager ensures the management of the daily calls and operations, forward selling and Clienteling to deliver the highest quality of client service .
- You will follow team’s performance, KPIs, and manage follow up actions with Ambassadors.
- You will develop Clienteling plan with Ambassadors and follow-up clients all along their journey both online and offline with the Maison to deliver the best possible client experience.
- You will answering Ambassador’s questions, provide coaching (1-to-1 meetings, feedback, role play…) and develop the team in collaboration with the training team.
- You will handle and solve escalated issues in close coordination with Operations, Client Development teams and boutiques.
More than a job … it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The recruitment process :
Send your application online If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, Online Retail Senior Manager, Regional Retail Director and Brand Manager.
