Reference code: JR135553
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
MAIN PURPOSE
This position drives the end-to-end delivery of business technology solutions, from requirements clarification through design, build, testing, deployment, adoption readiness and operational handover. Using hands-on expertise in integration, configuration and automation, the role works with business users and support teams to deliver solutions that are usable, reliable and ready for ongoing operation.
KEY RESPONSIBILITIES
Deliver Solutions End to End
- Clarify business requirements and acceptance criteria, and drive technical design, build, testing, deployment, adoption readiness and operational handover.
- Work with business users to maintain clear communication on expected outcomes, operating context, dependencies, progress and risks.
- Assess integration with existing solutions, reuse opportunities, sequencing and maintainability, and recommend an effective delivery approach.
- Resolve delivery issues proactively and recommend or escalate decisions outside delegated authority.
Build Integration and Automation Solutions
- Translate business needs into practical technical designs, delivery plans and implementation tasks.
- Build, configure, integrate or automate solutions using approved platforms and design standards.
- Apply appropriate version control, review, testing, security, release and change-traceability practices.
- Assess technical feasibility, dependencies, maintainability and risks, and present practical options.
Ensure Adoption and Operational Readiness
- Agree release and handover criteria with business users and support teams.
- Prepare test results, technical documentation, release materials, monitoring requirements, support information and knowledge-transfer materials.
- Coordinate user validation, deployment preparation, support readiness and knowledge transfer.
- Provide initial post-release support and resolve agreed issues before operational handover.
Collaborate and Improve
- Work with business teams, technology teams, cybersecurity, service teams and external vendors.
- Explain technical topics, status, decisions, dependencies and risks clearly to technical and non-technical stakeholders.
- Create and maintain technical documents, knowledge articles, test results, handover records and reusable delivery assets.
- Recommend improvements to integration, automation, engineering and handover practices based on operational feedback.
COMPETENCIES AND EXPERIENCES
- 3+ years of relevant experience in system integration, application engineering, automation, cloud solutions, technical consulting or technical delivery, or equivalent practical experience.
- Hands-on experience building, configuring, integrating or automating business technology solutions.
- Experience progressing solutions from requirements clarification through design, build, testing, deployment, adoption readiness and operational handover.
- Working knowledge of at least one of the following: APIs, middleware, data integration, cloud integration, workflow automation, RPA, low-code solutions, or data and analytics integration.
- Ability to coordinate across business teams, engineers, vendors, cybersecurity, platform teams and service teams.
- Clear communication, disciplined follow-through, customer orientation, strong documentation and a continuous-improvement mindset.
- Experience with enterprise SaaS, IT service management, production change control, Jira, Confluence, CRM technology or a global organisation is preferred.
- Business-level English and native-level Japanese.
- Bachelor's degree or equivalent education or practical experience.
