Reference code: JR135628
반클리프 아펠은 아름답고 창의적인 환경가운데 탁월한 노하우와 탄탄한 헤리티지를 보유한 하이 주얼리 메종입니다. 우리 메종은 자신의 전문성을 개발하고 전수하는 데 몰두하는 진취적이며 재능 있는 인재를 찾고 있습니다.
반클리프 아펠에서 여러분은 열정적인 전문가들과 함께 메종의 혁신을 이끌어가게 될 것입니다.
우리는 다양한 경험과 배경의 인재를 채용하고 있습니다. 다양성과 포용성 안에서 창의성과 지식이 극대화되어 탁월함을 만들어간다고 확신하며 더욱 다양하고 상호 보완적인 팀을 만들기 위해 지속적으로 노력하고 있습니다.
Are you a good match?
- You have solid experience in Retail and Client Services, ideally within the luxury sector.
- You demonstrate strong leadership, team management capabilities, and a collaborative mindset to lead cross-functional projects.
- You possess excellent organizational, analytical, and project management skills with the ability to build and deliver realistic roadmaps.
- You are proactive, empathetic, and solution-oriented, with strong interpersonal and communication skills to interact with top management and regional teams.
- You are fluent in English.
What are we expecting from you?
Reporting to the Retail Excellence Director, the Client Services Manager animates and develops the Client Service function from a retail perspective, working hand-in-hand with Métiers teams and the regions. You will play a key role in elevating the client experience and satisfaction across the entire retail network.
In this function, you will:
- Drive and animate the Client Service strategy: Define strategic axes in line with Maison priorities and industry evolutions. Communicate the vision and execute a prioritized roadmap based on business value, operational complexity, and urgency.
- Drive the Maison Client Service offer: Update service offerings and client policies in collaboration with Métiers teams. Establish operational guidelines, ensure procedure compliance across boutiques, and proactively anticipate client experience topics.
- Strengthen tools and digital ecosystem: Identify physical and digital tool requirements to support clients
- Monitor Activity and operational performance: Track, analyze, and report Client Services performance. Lead operational excellence projects in boutiques and central platforms.
- Manage the team and engage the Community: Lead the central team, collaborate closely with Group teams (RCS), and organize community-building events (seminars, presentations, market visits).
- Act as Client Service Ambassador: Promote a strong "Client Service Culture" across all organizational levels.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by the Talent Acquisition Team for an interview. Along the recruitment process, you will meet the Retail Team Management and the HR Manager, Otherwise, you will receive an email to inform you that your application has not been successful.
