Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Boutique Assistant - CARTIER, PALO ALTO

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Key Responsibilities

• Create exceptional client experiences
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
• Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
• Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
• Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
• Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
• Consistently reach and aim to exceed all KPIs

Optimize the boutique environment

• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
• Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
• Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Participate in daily set up and break down of boutique for opening/closing as needed
• Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
• Assist with special projects as needed

Maison / industry knowledge and compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
• Remain current on all industry news, local/global competition, and connection to community
• Strive for operational excellence related to the boutique environment and upholding standards
• Share and collaborate best practices with the boutique team

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

Education

• Associate’s or Bachelor’s degree preferred

Industry experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Personal skills

• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

募集要項：

深川プラットフォーム勤務 カルティエ時計技術者

レポート先：カスタマーサービス本部ウォッチワークショップ 担当チームリーダー

深川プラットフォームに常駐し、カルティエウォッチの修理を担当いただきます。研修はOJTが中心となり、研修内容並びに期間は経験に応じ決定します。

カスタマーサービス本部では、修理ニーズや社会的変化に迅速に対応できるよう、複数の業務に柔軟に従事できる体制を構築しています。また、技術者としての成長の機会として、他のロケーションへ短期サポートや異動も積極的に提案しています。従いまして、当面は記載された業務を主として従事いただきますが、中期的には他ブランドや他職務の追加、他ロケーションでの就業の可能性があります。

業務内容：

• ブランドポリシーに沿った時計修理（主にオーバーホール。ベーシックなETAムーブメントからクロノグラフ、スモールコンプリケーションまで。簡易な外装修理やテストまで広く実施。ただし分解・磨き・外装洗浄は他チームで担当するため、業務の対象外）
• 納期、品質、生産性、関連部署との協力を維持した業務遂行
• ワークショップ内の５Ｓ実践

求めている人材：

• 時計の専門知識を備え、3年以上のオーバーホール修理の経験必須
• 修理に関するシステム入力作業や部品の検索ができる
• 論理的に考え、誠実に行動できる
• ラグジュアリーブランドの時計技術者として責任感と自律性をもって仕事ができる
• チーム内並びに前工程/後工程を含む関連部署とチームワークを維持でき、良好なコミュニケーションができる
• 気づいた変化に柔軟に対応し、生産性向上・品質向上・顧客重視のための改善マインドを常にもっている
• 日本語（母国語レベル）必須

• 見積もり分析の経験 尚可
• お客様と直接のコミュニケーション経験 尚可
• 英語の読み書き、会話 尚可

アルフレッド・ダンヒルは、彼の革新性によって、デザインと機能性の両方に優れた最高品質の製品を生み出すことができました。 ダンヒルのストーリーを語り続けるダンヒルの従業員たちはつねにその価値を守り続けています。 アルフレッド・ダンヒル・リミテッドは、世界トップのラグジュアリー製品グループのひとつであるリシュモングループに属しています。 ダンヒルは、全世界に1000名以上の幅広い職種の従業員を有するグローバルカンパニーです。

ダンヒルは、1号店を1893年にロンドンにオープンし、その後1920年代初期にパリやニューヨークに拡大しました。当時ダンヒルのストアは、「最もラグジュアリーに設えられた、男性のためのラグジュアリー専門店」として知られていました。 ダンヒルのネットワークは、1960年代初期の香港や東京、そして1990年代の中国での開店によって、20世紀を通して拡大してきました。 ダンヒルは現在、真のグローバルブランドとして、アメリカ、ヨーロッパ、中東、アジアで店舗展開をしています。ダンヒルの販売チームは、世界中のいずれのダンヒルにおいてもお客様に他にはない体験をご提供することを誇りとしています。

募集要項：

ダンヒルブティックでの接客・販売、売上・在庫管理業務、 店舗内の商品レイアウト実行、顧客情報管理業務 等

求めている人材：

-海外ブランドの販売経験をお持ちの方
-スーツやジャケットなどのカスタムオーダーの経験をお持ちの方
-ブランドの歴史や理念を深く学ぶ姿勢をお持ちの方 -お客様ひとりひとりとじっくり向き合う接客をしたい方
-店長やマネージャーへキャリアアップをめざす意欲をお持ちの方

応募資格：
-メンズウエア販売の経験をお持ちの方 -高卒以上

Richemont is seeking a talented and experienced Scrum Master to play a pivotal role in supporting the delivery of cutting-edge Client Interactions solutions within our dynamic Client Platforms area. This is an exceptional opportunity to join a high-impact team at the forefront of a major, multi-Maison, worldwide Salesforce initiative, shaping the client experience for some of the most prestigious luxury brands globally.

You will thrive in a truly global environment, collaborating with highly distributed teams across different countries and time zones, fostering a culture of agility, continuous improvement, and high performance.

As a dedicated Scrum Master, you will be the heartbeat of our Rendez-Vous (book an appointment) team. Your primary mission will be to empower these teams to deliver high-quality, impactful solutions on time and with exceptional efficiency, along with participating in the business design of new features to be implemented.

RESPONSIBILITIES

• Serve as Scrum Master for your project team (Service Cloud, Marketing Cloud and Front end), guiding them through the implementation process and facilitating all scrum ceremonies.
• Continuously improving the ways of working to bring effectiveness and efficacy to the implementation teams.
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog.
• Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution.
• Work closely with Salesforce developers and administrators to understand technical requirements and constraints.
• Perform business design and reflect it in Jira tickets in collaboration with Product Owner.
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment through KPI of the Product team.
• Facilitate effective communication and collaboration within the team and across departments.
• Collaborate with cross-functional teams to identify system improvements and best practices.
• Promote a positive team environment that encourages creativity, innovation, and excellence.
• Support business design team in case of workload fluctuations enacting as a business analyst when needed.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certified Scrum Master (CSM) or equivalent certification.
• Minimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment.
• Experience of at least 2 years working as a business analyst, preferably in Salesforce environment.
• Ability to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions.
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration.
• Exceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels.
• Experience with Confluence, Jira & Zephyr enterprise.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• A self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes.
• Fluent English required.
• Ability to work in a complex, fast-paced, distributed environment with high expectations.

BOUTIQUE ASSISTANT - CARTIER, SOHO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

BOUTIQUE ASSISTANT - CARTIER, HUDSON YARDS

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $23 to $24 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Assistant Boutique Manager

Delvaux | San Jose, California

Reports to: Retail & Client Director

Role Overview

As a Delvaux Ambassador, the Assistant Boutique Manager supports the overall management of the boutique, associates, merchandise, and customer service. This role is crucial for the development and optimization of boutique performance and profitability, ensuring excellence in boutique operations, client service, and brand promotion. The Assistant Boutique Manager will be responsible for supporting all aspects relating to boutique operations and administration, including reporting, retail operations, stock control, security, and performance analysis. A solid understanding of both front and back-office boutique operations is essential to effectively achieve sales objectives, maintain high operational and merchandising standards, and foster a highly motivated team.

Responsibilities

Boutique Performance and Sales Achievement

• Monitor the achievement of sales targets and KPIs for the boutique.

• Monitor visual merchandising and displays to maintain Delvaux brand image and boutique presentation.

• Propose and manage initiatives in the Boutique according to the Delvaux Direction that will develop new clients, drive sales, and enhance the Delvaux presence in the marketplace.

• Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.

• Manage the effective running of the boutique.

• Motivate and coach sales associates to meet assigned sales & productivity goals.

Team Management and People Development

• Manage the team to optimize personal and boutique performance and profitability.

• Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributions.

• Conduct team meetings, ensuring that staff is aware of the targets and clients experience best practices.

• Provide training to the team to reach their targets and support the coaching of staff to drive success.

• Ensure the grooming guidelines are always followed within the team.

• Contribute to creating a business-oriented approach and positive mindset in the boutique through team building and a supportive environment.

• Support with the annual performance management process to provide feedback for individual meetings and development plans.

Boutique Operations and Administration

• Support the implementation and adherence to all group, Maison, and boutique policies, procedures, and guidelines.

• Ensure compliance with sales, financial, and security procedures as outlined by the Maison.

• Supervise the boutique back office and administration, including invoices, commissions, etc.

• Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head Office.

• Communicate the delivery schedules to the team.

• Create and monitor rotas in accordance with business needs and legal requirements.

• Monitor the quality of the client database per sales associate and ensure daily traffic is counted correctly.

• Ensure the boutique is properly maintained (light, furniture, etc.) and take corrective actions.

• Support the effective utilization of the POS system and its inventory management functions.

• Assist with daily, weekly, monthly qualitative and quantitative business reports as required.

• Support in determining staffing needs and creating staff schedules to ensure appropriate store coverage and match to traffic.

• Assist with all store administration in an accurate and timely fashion.

• Ensure compliance with all internal control procedures, including maintaining inventory accuracy.

• Maintain the highest standard of housekeeping and organization both on and off the sales floor.

Client Relationship and Portfolio Development

• Support the development and management of customer relationships and the customer database system.

• Act as an Ambassador for the Delvaux Maison, promoting the brand to clients and partners.

• Build and develop strong relationships with VIPs and top clients.

• Ensure a highly professional client service within the boutique.

• Support initiatives to build and develop a network of people who have an impact on local, national, and international luxury business to promote customer loyalty

Brand Promotion and Business Development

• Support initiatives to develop the notoriety of the house and build brand awareness in the market, embodying Delvaux in the city.

• Promote the culture of the brand internally and externally.

• Ensure the store atmosphere upholds the brand image.

• Assist in developing the store business plan, including marketing and promotional strategies to drive traffic and grow the customer base, with emphasis on the local market.

• Stay aware of the local market and business environment, including competitors' activities and luxury goods market trends.

Qualifications

• Previous boutique management experience (a minimum of 2 years), especially in the field of luxury retail, is required.

• Good knowledge of MS Office is required

• Experience in supporting a team in a luxury retail environment.

• Commercially minded with an understanding of the Luxury Market.

• Strong management and leadership potential, with developing business acumen.

• Excellent interpersonal, communication, and organizational skills.

• Ability to motivate and develop a team in line with Delvaux's image.

• Ability to show innovation and initiative, be proactive, and pre-empt boutique and team issues.

• Excellent communication and presentation skills.

• Successfully able to handle multiple demands and competing priorities.

• Strong customer service approach and team spirit.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000 - $85,000

Salary will be determined based on relevant skills and experience.

우리는 심장을 뛰게 합니다.

알라이아(Alaïa)는 따뜻한 보금자리와 특별한 순간들을 통해 여성성을 드러내고 이를 북돋으며, 세대를 이어 지속될 다양한 문화의 고객들을 창출하고, 인재들을 육성하고자 합니다.

알라이아는 1964년부터 꾸뛰르 정신과 시대를 초월한 아름다움을 지닌 파리의 패션 메종입니다.

80년대, 조각적인 실루엣으로 패션계에 혁신을 가져온 전설적인 재단의 거장, 아제딘 알라이아(Azzedine Alaïa)의 비전을 바탕으로 설립된 알라이아는 변함없는 열정과 뛰어난 기술로 미래를 개척하고 있습니다.

오늘날에도 우리는 완벽함과 현대성을 향한 끊임없는 추구를 해나가고 있습니다. 형태를 중시하는 디자인과 몸의 곡선을 아름답게 살린 아이코닉한 니트를 통해, 창의성, 정교함, 그리고 예술에 대한 깊은 열정을 바탕으로 여성의 자유로운 아름다움을 독창적으로 표현해냅니다.

알라이아와 함께 하신다면 오랜 전통과 현대적 감각, 그리고 뛰어난 장인정신의 조화를 통해 서로에게 영감을 주고, 우리의 역량을 강화하며, 오래도록 기억될 가치를 만들어가는 메종의 일원이 되실 것입니다.

[담당 업무]

1. 매장 매출 목표 달성

2. 맞춤형 고객 경험 제공

3. 클라이언텔링을 통한 고객 창출 및 관리

4. 메종 기준에 따른 제품 및 매장 환경 관리

5. 재고 관리 및 제품 이동

6. 브랜드 엠버서더로서의 역할 수행

[자격 요건]

1. 5년 이하의 럭셔리/리테일 경험

2. 패션 및 상품에 대한 이해도

3. 서비스 마인드

4. 문제 해결 능력, 상황 판단력

5. 적극적 태도, 팀워크 정신

The mission is part of Richemont Group Technology, in the Retail Engagement area. You will supervise the Catalog capacities of this area and the multiple applications in this perimeter as an IT Solution Owner.

In collaboration with the Product Owner and following the Solution Architect guidelines, you identify the relevant technical components, define the roadmap, coordinate all the stakeholders and ensure a smooth delivery of our portfolio of projects to increase our users’ satisfaction.

You manage team members' effectiveness to match the continuous evolution of the application and overcome technical challenges. You may selectively take on additional roles within the team.

You will operate in a global, multi-maisons environment, engaging with teams at different management levels to ensure seamless integration and performance.

KEY RESPONSIBILITIES

PEOPLE

• Establish your leadership as team lead. Lead by example, applying the agile values and mindset.
• Set clear roles and objectives for each internal and external team member and carry out regular performance reviews.
• Continuously develop technical and soft skills of your technology team members, in line with personal and product team / area needs.
• Develop a customer-oriented mindset and a culture of collaboration, trust and transparency.

MANAGING

• Define and track the capacity needs for the team, in alignment with the Product Area Manager (PAM).
• Work in a global environment with highly distributed teams in different countries and time zones and at different management levels. Coordinate project stakeholders and especially work closely with the Technology teams to ensure proper tracking of all dependencies, risks, constraints, using the methodology and processes in place at Richemont.
• Coordinate all phases of the projects from initialization to stabilization post-delivery in production.
• Take care of project communication and report progress to the PAM.

BUDGET

• Work with the PAM in establishing contracts during the fiscal year with external suppliers within the budget.
• Work with the PAM in planning budget for next fiscal year and anticipate expenses in your perimeter.
• Drive and control contractors with PAM together.
• Check supplier billing and invoices for correctness.

PROCESSES

• Embrace a continuous learning approach.
• Proactively identify and resolve team member related risks/impediments. Escalate when needed.

REQUIRED SKILLS & QUALIFICATIONS

Technical Skills

• Hands-on experience in retail or web application management and delivery.
• Strong understanding of web technologies and applications.
• Hands-on experience with technology concepts such as APIs, OMS and CRM.

Tooling

• Planning and capacity management.
• Budget Management
• Atlassian Suite (Confluence/Jira).

Soft Skills

• Strong problem-solving and analytical skills.
• Demonstrated experience in leadership, team mentoring.
• Ability to present ideas in context, which can be understood by technology, business and non-IT personnel.
• Ability to function effectively in a fast-paced environment, handle multiple efforts simultaneously, prioritize and meet deadlines.
• Proactive, self-driven, and eager to explore new technologies.
• Comfortable working independently in an agile environment.

Education & Language

• Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent.
• Fluency in English (French, Portuguese or other languages is a plus).

そこで不可欠なのが、ブティックの顔となるセールスアドバイザーの増員。

「Best service」の先にある「Brand development」こそが、本当の意味でのミッションです。

募集要項：

• 新しい輝きを放つ場所

それはあなた自身にも言えること。ブランドを育てる醍醐味だけでなく、ブランドの成長に合わせて必要ポジションが変化するなど、キャリアパスのチャンスも豊富です。

• ブランドテーマとは

全てのPIAGETスタッフは、-Culture of Joy 楽しむ文化- を重んじ、分かち合っています。そしてブランドテーマである『The Sunny side of life』は一つひとつの輝きの瞬間を逃さず謳歌する人生への招待状。それは、私たちを取り巻く全てのものが、夢や喜びをもたらすライフスタイルへの、生活美学への賛歌です。

業務内容：

PIAGET（ピアジェ）ブティックにおける接客・販売

【具体的には】

• 接客・販売
• 顧客管理、在庫管理などの販売関連業務
• ジュエリー・時計等の修理受付業務
• システムを使用してのオペレーション業務

【入社後の研修について】
新入社員の方には、ご入社後に開催される最も近い研修を受講して頂きます。1日目は、リシュモンジャパンに入社した方々が参加する会社全体に関する研修、2日目、3日目はブティックで使用するシステムの研修、PIAGETに関しては3日目以降に研修を行います。その後もフォローアップトレーニングに参加。更に細かい業務知識や専門知識を学んでいただきます。

【スポンサー制度について】
入社後3カ月間は各店舗（勤務地）にて、スポンサー（先輩の指導担当社員）からスポンサーブックを使い業務の細かい指導を受けますので、未経験の方でも安心して学んでいただきます。販売・サービス業界経験者に限らず、異業種から挑戦し活躍しているスタッフも大勢います。

求めている人材：

販売/接客経験者（下記をご参照下さい）

【具体的には】

• 高級消費財、宝飾・時計販売経験者
• 高級車販売やホテル、アパレル・航空業界等でのカスタマーサービス・接客経験のある方
• 社会人経験が2年以上あり、販売及び接客経験ある方
• チームワークが重視される職場での業務経験がある方
• お客様との信頼関係を築き、フレキシブルな対応のできる方
• 目的意識を持ち、自らのスキルアップに積極的に取り組める方

【歓迎します】

• 業界未経験でもPIAGET（ピアジェ）ブランドに強い情熱をお持ちの方
• 成長段階にあるブランドと共に成長していきたい方
• 中国語・英語での接客販売経験者
• 百貨店等の外販経験、店舗マネジメント経験者
• GIA G.G.、ジュエリー・ウォッチコーディネーター等宝飾関連資格保有者や時計のメンテナンス経験者

Reporting to the Brand President the Regional Senior Training Manager is responsible for the successful planning and implementation of all Retail, Partners and Teams training activities across North America.

Responsibilities

• Define local yearly training roadmap, in line with strategic market priorities and HQ guidelines, building a long-term vision for team growth & development
• Work closely with HQ to support the development of strong localized training content relevant for the North American business
• Design and deliver engaging in-person (in-class and in-store) and virtual training sessions, alongside individual coaching to enhance skills, performance & motivation, focusing on:
  • Brand and product knowledge & luxury culture
  • Clienteling and selling soft skills (emotional intelligence and managing client expectations)
  • Key profiles empowerment and retail management upskilling
• Establish a strong partnership with Commercial Directors and Boutique Managers to secure day-to-day coaching follow up while providing guidance and support, including tailored training plans by boutique
• Extensive utilization of data analytics such as CRM data, NPS, mystery shopping scores, etc to track results to support the creation of strong action plans with clear results
• Act as a strong business partner & key contributor on global and regional projects, including local retail initiatives (active participation in monthly retail & commercial calls)
• Maintain detailed reporting of all trainings, follow up on participants` training path, monitoring the efficiency of training and achievements while individualizing development action plans along with the respective managers
• Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters’ guidelines
• Strong collaboration with International Training Manager and continuous exchanges/feedback with L&D content creator
• Training Budget Management (plan and monitor) according to priorities and needs of the region
• Utilize mystery shopping insights to strengthen training content and development

Qualifications

• 7 to 10 years in the luxury industry with proven field/sales experience within luxury boutiques, of which 5+ years in retail training is a must
• Strong knowledge of the North American luxury retail landscape
• Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine
• Demonstrated ability to effectively influence and persuade audiences and stakeholders
• Motivated by people development, retail & overall sales-related projects. You are passionate about retail, relationships, building on a strong emotional intelligence & a value business-oriented mindset
• Excellent collaborative mindset to partner with local and HQ teams
• Driven by impact & performance culture
• Self-motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously
• Very strong knowledge of Office tools (especially PowerPoint & Excel)
• Exceptional English communications skills, both written and verbal
• Open to travel extensively throughout North America, at 50-70% of the time

Salary Range: $130,000 to $150,000 (Annual)

Role is bonus eligible.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

The role is embedded in Richemont’s Group Technology Product Domain “Operations & Services” and part of the Manufacturing Operation Area.

Our scope of Manufacturing Operations includes all business processes of the value chain to produce goods including Production Execution, Maintenance Management, Quality Management, and Logistic Execution.

To support our digital transformation, the Richemont strategy is based on 3 majors pillars:

• The decoupling principle between front-end and back-end applications using a modern integration landscape based on APIs and Event Driven Architecture, to let the flexibility to the Maison on their User Interface.
• Select the most appropriated back-end system as SAP PP, SAP EWM, Rhize MES, MaintainX CMMS and QES as Qualaxy and Elistat, to reply to the business requirement without customs developments, and to benefits form the editors innovations.
• Real-time execution and data driven, Richemont is applying advanced solution regarding the IIOT (Industrial Internet of Things) for machine connectivity, with the ambition of an harmonized data conversion (based on ISA95 concept) to make data accessible from our entire manufacture to a single point (Unified NameSpace).

As a Manufacturing Operations Semantic/Data Architect, you will be responsible for the analysis, design, deployment and support the data models and data flows for all Manufacturing Operations Applications, based on the ISA95 model.

This role ensures that data models are scalable, secure, efficient, and aligned with business objectives and regulatory requirements. You will be accountable for the improvements and delivery of the applications according to the roadmap of our “Product Owner” and guidelines of our Architects. You will work closely with various stakeholders, including business analysts, Solution Engineers, Software Engineers, to translate business requirements into robust and effective data solutions.

Key Responsibilities:

• Define and maintain the overall data architecture strategy, standards, and guidelines for the organization respecting IS95 standards, based on graphQL data base.
• Design and implement scalable, high-performance data model.
• Support and guide Solution Engineer to extend the data model.
• Establish and enforce data governance policies, procedures, and standards to ensure data quality, integrity, security, and compliance.
• Implement data quality checks and validation processes to maintain high data accuracy.

HOW WILL YOU EXPERIENCE SUCESS WITH US?

• Master degree / Engineer in Information Technologies with strong emphasis in Industrial or Mechanical Engineering, and Data Science.
• 7+ years of experience, ideally with a consulting background, data architecture, data modeling, database design, or a similar role, in contact with industrial environments in Production.
• Experiences based on ISA95 standard, and GraphQL data base.
• Collaborative leadership and coaching mindset.
• Good understanding of architecture design principles and integration technologies such as APIs
• Good understanding of software development & customizing lifecycle in Agile and Scrum models
• Excellent ability and experience to effectively communicate technical information to management, peers and industry partners.
• Fluent in English

Richemont owns some of the world’s leading luxury goods Maisons, with strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Salesforce Developer Lead

“Challenges and changes are your motto, and you are fan of the retail world?

Do you enjoy contributing to future-ready Solutions?

Are you looking to implement the latest technologies and build applications that constantly improve our clients and retailers’ lives?

If yes, then apply now!

A customer and service oriented obsessed team is waiting for you to step up and have an impact on our transformation.

Richemont is seeking a talented and highly motivated Wholesale Salesforce Developer Lead to join our dynamic “Wholesale Engagement” teams. This role is crucial in building and maintaining scalable, secure, and reliable infrastructure to support Richemont Maisons’ digital platforms.

In collaboration with the Technology Team Lead, you will lead and support the development team to deliver successful features and automations that will make the operational activities of our product more efficient.

You will work closely with the Product Specialist, Technical Lead and Solution Architect to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.

You will support the refinement of the product backlog while proactively removing impediments. You will have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.

Your expertise in Salesforce configuration, Apex programming, and Lightning components will be key in helping the team deliver high-quality solutions that meet business requirements.

Your role will also include facilitating Scrum ceremonies, mentoring team members, and fostering a culture of continuous improvement.

This position requires working in a global environment and eco-system with distributed teams across multiple countries and time zones, collaborating with stakeholders at different management levels.

• You support the Product Owner in refining the product backlog (e.g., writing user stories, clarifying acceptance criteria).
• You enable the team’s success by removing impediments and managing escalations.
• You provide technical guidance to developers delivering custom solutions, leveraging Salesforce technologies such as Apex, Visualforce, Lightning Web Components, and other relevant tools.
• You take ownership of onboarding new team members and mentor the development team to ensure consistent adoption of engineering best practices.
• You communicate and collaborate with architects, admins, configuration experts, and stakeholders on status, risks, and technical issues.
• You understand platform dependencies and proactively anticipate potential regressions.
• You actively participate in Agile ceremonies and provide regular updates on feature progress within the sprint.
• You safeguard the functional and technical health of features through peer cross-testing and active involvement in all test phases.
• You help the support team troubleshoot production issues and deliver high-quality fixes.
• You manage escalations end to end, taking all necessary actions to drive timely resolution.
• You partner with stakeholders to capture and analyze business requirements, translating them into technical solutions on the Salesforce Service platform.
• You customize and configure Salesforce applications (e.g., workflows/flows, Process Builder, validation rules, and security controls).
• With a client-centric mindset, you identify opportunities and recommend creative solutions to extend the platform beyond out-of-the-box capabilities.
• You stay up to date on Salesforce features and enhancements and assess their applicability to the organization.
• You collaborate with cross-functional teams to identify and implement system improvements and best practices.

• Play a pivotal role in a major, worldwide Wholesales transformation journey, collaborating across the dev teams to shape the future for some of the world's most prestigious Maisons.
• Be at the forefront of innovation, gaining exposure to the latest trends and cutting-edge technologies in a dynamic and forward-thinking environment.
• Thrive in a results-driven yet genuinely supportive work environment where your daily activities are consistently interesting, challenging, and diverse.
• Work within an Agile framework, contributing to high-quality deliverables and efficient project execution alongside a dedicated team.

• Bachelor’s or master’s degree in Information Technology or Computer Science or equivalent experience.
• Excellent problem-solving, communication and leadership skills.
• Strong knowledge and experience with Agile methodologies.
• Experience managing a development team.
• Experience with Jira and Confluence is a plus.
• Minimum 8 years of experience in Salesforce development with:
  • solid experience in back/front-end development on Salesforce platform
  • experience with REST integrations
  • good understanding of security models
  • basic knowledge of Salesforce administration
• Salesforce certifications
  • Salesforce Certified Platform Developer I (mandatory)
  • Salesforce Certified Platform Developer II
  • Salesforce Certified JavaScript Developer
• Strong technical knowledge of Salesforce products (ability to investigate and debug issues)
• Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript).
• Previous exposure to test automation technologies and best practices is a plus.
• Fluent English required.

• If your application is selected, we will contact you ASAP for an informal introductory call.
• The next step from there would be a first technical interview with an area team representative; and if there is a match, you will have a personal meeting with him/her and our HR Business Partner.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

#RICHEMONT #REVEALTHEEXCEPTIONNAL

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Vous possédez une expérience significative dans la direction d’évènements au sein d’un environnement exigeant où l’expérience client et l’excellence d’exécution sont au cœur des enjeux.

Vous avez piloté des évènements d’envergure internationale et encadré des équipes.

Vous disposez d’une forte sensibilité esthétique et d’un grand sens aigu du détail, vous êtes reconnu(e) pour votre leadership, votre capacité fédérer des parties prenantes variées et votre aptitude à arbitrer dans des environnements complexes.

Vous maîtrisez l’anglais et évoluez avec aisance dans un environnement international.

Qu’attendons-nous de vous ?

Rattaché(e) à la Directrice VM & Event Internationale, vous pilotez l’activité évènementielle internationale de la Maison pour l’ensemble de ses catégories (Haute Joaillerie, Joaillerie, Horlogerie et Collaborations Artistiques)

Dans le cadre de vos fonctions vous :

- Encadrez une équipe d’une dizaine de collaborateurs composée de deux Chefs de Groupe et de Chefs de Projets, définissez les priorités de l’activité, accompagnez les équipes dans leur développement et veillez à la bonne allocation des ressources pour répondre aux ambitions de la Maison.

- Etes garant de l’excellence et de la cohérence des dispositifs évènementiels développés par les équipes en veillant à maintenir un haut niveau d’exigence dans leur conception comme dans leur exécution.

- Favorisez une collaboration fluide avec l’ensemble des partenaires internes, externes et des marchés, et intervenez en arbitrage stratégique, organisationnel ou opérationnel nécessaire à la réussite des projets.

- Accompagnez les managers et les équipes dans leur rôle, développez les talents et contribuez à faire évoluer l’organisation, les méthodes de travail et les expertises du pole Event afin d’accompagner les enjeux de la Maison.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Dès votre intégration, vous serez immergé dans l’univers de la Maison grâce à des formations sur notre histoire, notre savoir-faire et notre culture.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien.

Vous rencontrez la Directrice Visual Merchandising & Event.

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

• Establish commercial targets in terms of volumes, profitability, market shares, and client base for the designated region or major country (e.g., US, Japan, China) and define sales plans and forecasts in alignment with Maison strategies.
• Ensure the achievement of targets through the coordination of all commercial channels.
• Contribute to the development of corporate strategy for the local organization by applying functional expertise, testing the viability of the strategy, and providing creative ideas and insights.
• Identify and develop the capabilities needed to meet current and emerging business needs, evaluate current capabilities, identify gaps, and prioritize development activities.
• Motivate and mentor others to develop their capabilities and fulfill their potential.
• Manage and report on business performance, holding direct reports accountable for achieving business plans, and take corrective actions as necessary to balance short-term objectives with long-term stakeholder value.
• Identify and manage stakeholders up to the C-suite level, addressing their needs, issues, and concerns, and lead the development of stakeholder engagement plans.
• Develop and implement strategies for significant business areas, anticipating megatrends and complex challenges, ensuring alignment with long-term business needs.
• Lead the development of annual and long-term business plans, quantifying business outcomes and resource budgets, and ensuring integration of key activities across the organization.
• Oversee the design, development, and delivery of the organization's financial management and control strategy.
• Set and communicate the strategy for achieving the organization's mission, vision, and values, inspiring a diverse workforce to achieve business goals.
• Develop and maintain professional relationships with senior executives of strategic accounts to facilitate business acquisition and retention.
• Represent the organization in various industry, institutional, and professional forums to promote the company brand.
• Develop and improve relationships with board members, identifying priorities, issues, and strategic challenges for discussion.
• Implement the organization's brand strategy and develop change management plans to support overall strategy.
• Ensure compliance with diversity and inclusion guidelines, using precise and descriptive language for tasks and responsibilities.
• Required qualifications include a Master's Degree or equivalent level of education, extensive experience in strategic management and leadership across company functions, and the ability to direct substantial resources over long time frames.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Master's Degree or Equivalent Level

Experience level enables job holder to provide leadership to others regarding work related systems, processes and challenges.

The Product Manager - CRCs will play a pivotal role in defining, developing, and optimizing the digital products and tools that empower Richemont's Customer Relations Centers (CRCs) teams.

This senior position is responsible for enhancing the client experience by ensuring our CRC ambassadors have best-in-class technology and streamlined processes to efficiently and effectively manage client inquiries and transactions, primarily over the phone.

The role requires a strategic vision for the future of client technology, coupled with a deep understanding of operational processes and a hands-on approach to product delivery.

HOW WILL YOU MAKE AN IMPACT?

• Product Strategy & Vision: Define and champion the product vision, strategy, and roadmap for all applications and platforms utilized by Richemont's CRCs, aligning with overall business objectives and client experience goals and omni-channel needs.

• Leadership & Oversight: Act as a leader, overseeing and guiding product teams responsible for the development and continuous improvement of CRC-facing products. Provide mentorship and strategic direction to ensure consistent product excellence.

• Stakeholder Management: Collaborate extensively with CRC operations, Group Technology and Maisons responsible teams. Manage as well external vendors to gather requirements, orchestrate expectations, and ensure product solutions meet diverse business needs.

• Product Lifecycle mindset: Own the end-to-end product lifecycle, from discovery, ideation, and requirements gathering to development, launch, adoption, and post-launch optimization.

• Roadmap & Backlog Management: Develop and maintain a clear, prioritized product roadmap and backlog, ensuring features deliver maximum business value, enhance agent efficiency, and improve the overall client journey.

• Technology Expertise: Drive the strategic adoption and optimization of key technologies within the CRC ecosystem, with a strong focus on Salesforce (particularly Service Cloud) and integrated telephony solutions.

• Process Optimization: Champion a business profile rooted in process excellence, identifying opportunities to streamline workflows, automate tasks, and improve operational efficiency through technological solutions.

• Performance Analysis: Define key performance indicators (KPIs), monitor product performance, analyse user feedback, and leverage data insights to inform product decisions and drive continuous improvement.

• Compliance & Security: Ensure all product developments adhere to Richemont's data privacy, security, and compliance standards.

• Market & Trend Analysis: Stay abreast of industry trends, emerging technologies, and competitor activities in the contact center space to identify innovative opportunities.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Education:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

• A Master's degree or relevant certifications (e.g., CSPO, SAFe Product Owner/Product Manager) are a plus.

Skills and Experience:

• Minimum of 8-10 years of progressive experience in Product Management or Senior Product Ownership roles, with a significant focus on customer service, contact center, or client relations technologies. Certifications in the space are considered a plus.

• Demonstrated expertise in managing products related to Salesforce (e.g., Service Cloud, Sales Cloud, Experience Cloud) and integrated telephony platforms (e.g., Genesys, Vonage, AWS, Twilio, Avaya).

• Strong business acumen with a deep understanding of operational processes within a customer service environment, particularly for phone-based client inquiries.

• Proven ability to define and drive product strategy, translating complex business needs into clear product requirements and user stories.

• Strong experience leading and inspiring cross-functional teams in an Agile development environment.

• Exceptional stakeholder management, communication, and presentation skills, with the ability to influence and engage effectively at all levels of the organization.

• Strategic thinker with a hands-on approach to problem-solving, execution, and continuous improvement.

• Analytical mindset with the ability to use data to inform decisions and measure impact.

• Experience in the luxury retail or high-end service industry is a significant advantage.

• Fluency in both English and French (written and spoken) is mandatory

Début du stage : Janvier 2027

Durée : 6 mois

Lieu du stage : Paris (8ème)

Gratification : jusqu’à 1400 euros bruts mensuels (selon niveau d’études)

Dans le cadre de l’accélération de la transformation digitale de la Maison, la gestion du contenu multimédias/assets (images, documents, vidéos) est plus que jamais au cœur de la stratégie Omnichannel.

L’équipe Asset Content & Studio Photo est un des piliers de l’intense transformation de l’écosystème digital et travaille en étroite collaboration avec les différentes fonctions centrales de la Maison et les marchés locaux pour assurer la qualité, la cohérence du contenu et la mise en place des règles de distribution.

Au sein du département Image, Style & Patrimoine l’assistant Asset Content Management assure :

• Préparation et suivi des lancements produits (e-commerce et événements) :
  • Coordonner avec les équipes centrales pour assurer la mise à disposition des assets sur les sites et applications.
  • Vérifier la qualité des données et réaliser des reporting aux équipes concernées.
  • Apporter un support au studio photo pour fluidifier les processus.

• Audit et optimisation des plateformes digitales :
  • Réaliser des audits des sites et applications pour identifier et résoudre les erreurs de diffusion de contenu.
  • Contribuer à l'homogénéisation des plateformes et à l'optimisation des pages produit pour l’expérience client.
  • Effectuer des benchmarks et analyser les performances des production assets sur les sites.

• Monitoring et amélioration de la qualité des données assets sur OCP :
  • Vérifier et analyser les données assets sur OCP (data crunching, data analysis).
  • Mettre en place et suivre des chantiers spécifiques d’homogénéisation des données.
  • Créer des dashboards de visualisation pour garantir une haute qualité des données.

• Support et amélioration continue des processus :
  • Former et accompagner les équipes métiers sur l’OCP.
  • Contribuer à la mise à jour des guidelines et des processus existants.
  • Gérer des projets transverses liés à l'amélioration des données et des processus.

Profil

• Vous êtes étudiant(e) en Master, école d’ingénieur et/ou de commerce.
• Vous êtes organisé(e), curieux(se) et soucieux(se) du détail ; avez un bon sens du relationnel.
• Vous êtes intéressé(e) par les nouvelles technologies et comprenez les enjeux techniques.
• Vous maitrisez le pack Office et avez à minima des connaissances sur Excel.

Afin de faciliter votre intégration au sein de notre Maison, vous bénéficierez d’un parcours d’intégration, incluant notamment une formation à l’histoire et aux produits de la Maison, ainsi que différents suivis tout au long de votre stage.

A l’issue de votre expérience, un point avec le service Ressources Humaines vous sera également proposé afin d’identifier les potentielles opportunités au sein de la Maison et du Groupe Richemont.

PROCESSUS DE RECRUTEMENT

1 – Si votre candidature est retenue, vous échangerez avec un recruteur de la Maison Cartier. Cet échange nous permettra de comprendre qui vous êtes, votre projet professionnel et vos appétences.

2 – Afin de conclure ce processus de recrutement, vous serez amené(e) à rencontrer vos potentiels futurs managers. La Direction des Ressources Humaines vous accompagnera tout au long du processus de recrutement afin de garantir une expérience candidat unique !

COMMENT ALLEZ-VOUS FAIRE LA DIFFERENCE ?

Vous assurerez le polissage et le dégraissage des montres et pièces de joaillerie des Maisons du Groupe au sein d’une équipe, travaillant en polyvalence.

L’atelier comprend des postes de polissage, une sableuse, des bacs de dégraissage, et un poste de rhodiage. Il est prévu un équipement pour les retouches laser prochainement.

CORRESPONDEZ-VOUS AU PROFIL ? De formation spécialisée CAP ou bac professionnel, vous êtes expérimenté avec 5 ans d’expérience minimum. Vous assurez un travail de qualité et aimez progresser techniquement. Vos qualités organisationnelles et votre fiabilité seront les garants de votre réussite dans cette fonction. Vous êtes également une personne avec un sens du service très développé et qui apprécie le travail en équipe.

La connaissance du rhodiage et du laser serait un plus, sachant qu’il est envisageable de se former en interne.

Travailler dans un groupe de renommée vous motive et vous avez envie d’approfondir vos connaissances sur des produits de qualité. Votre curiosité et volonté d’apprendre seront des atouts dans vos missions et votre évolution de carrière.

QU’EST-CE QUI DIFFÉRENCIE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

• Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.
• Nous encourageons l’empathie, la curiosité, le courage, l’humilité et l’intégrité.
• Nous prenons soin du monde dans lequel nous vivons.

VOTRE EXPERIENCE CANDIDAT AVEC NOUS

Postulez directement en ligne.

Si votre profil correspond à notre recherche, vous serez contacté par notre équipe Talent pour un entretien. Au cours du processus de recrutement, vous rencontrerez un(e) interlocuteur(rice) de l’équipe RH et votre futur(e) responsable. Vous serez également amené à réaliser un test technique.

Dans le cas contraire, vous recevrez un courriel vous informant que votre candidature n'a pas abouti.

YOUR MISSION:
As a Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

HOW WILL YOU MAKE AN IMPACT?

Sales & turnover

• To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

Customer Service Excellence

• To represent the highest standards and promote Maison’ name and image inside and outside the Boutique

• To “WOW” your Customer with an unexpected, audacious and incredible experience!

• To ensure a constantly perfect personal appearance

• To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards

• To gain qualitative Customer data and improve the Boutique Customer portfolio

• To develop Customer loyalty through excellent Service and Treatment

Visual Merchandising

• To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance

• To ensure a constant Boutique cleanliness and tidiness

Boutique Operations

• To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required

• To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock

• To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance

• To respect, apply and promote Security rules and mindset

• To report key information to Maison’ knowledge of information systems

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Min. AAS (전문학사) or Bachelor's (학사) degree holder preferred

• Strong Achievement, Curiosity, Hardworking nature and Empathy

• First professional experience preferably gained in Retail

• At least experienced 2 years in luxury & high-end field

• One local language(Korean), and ideally be able to speak in Chinese & English would be perfect

• An organized person with an excellent attention to detail and high Customer Treatment standards

• A team player with excellent interpersonal skills and multi-tasking ability

• A touch of Audacious and Incredible

• Computer Literate

• Knowledge of Product (Luxury Goods)

• In charge of defining, planning and budgeting training plan in coordination with the regional team. Responsible for training spending according to guidelines and allocated budget
• Monthly report on budget spending to retail director

• Prepare training plan with retail director for boutique team to leverage their productivity & develop individual potentials
• Implementation of all training modules: through external trainer or internal resources
• Field coaching: To upgrade and monitor boutique team members’ selling skills, level of client service (Especially for new comers)
• Mystery shopper: Result analysis/ Action plan and follow-up activities/ etc

Key responsibility 2: Training delivery & Field coaching

Key responsibility 3: Boutique Talent Development (ie. High-end community - incl. HJ ＆ HEW, Enchanting Week, Poetry of time week)

Key responsibility 4: Image, Service Quality and Client Care

• Do you have prior experience in Merchandising or in relevant function?
• Are you a collaborative team player with excellent communication skills in a multicultural environment?
• Are you a proactive, self-motivated leader who is flexible, positive, accurate, and thrives in dynamic, challenging environments?"
• Do you have a good command of PC skills, especially in Excel (experience of SAP, BI analysis, Power BI, or other ERP systems is a plus)?
• Do you have business fluency level both Japanese & English?

If this is the case, then we would love to hear from you!

What are we expecting from you?

Merchandiser role requires a data-driven approach and close collaboration with internal stakeholders to support sales achievement and establish the Maison's identity, all in alignment with global business objectives.

• You will define and implement stock allocation strategies for regular operations and boutique openings, leveraging relevant planning tool.
• You will lead the planning and arrangement of Fair packs, including delivery schedules and circulation plans.
• You will coordinate end-to-end stock transfers, including SAP registrations, product data extraction, transfer accuracy monitoring, and transportation/logistics coordination for delivery schedules.
• You will collaborate with other teams to provide operational support for boutique openings, commercial and non-commercial events.

More than a job … it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

Send your application online If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, Supply Chain Manager, Regional Operations Director, and VCA Japan President.

Sales and customer service

• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs

Policies and procedures

• Understands and abide by safety regulations and security procedures
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
• Have complete and accurate knowledge of the Brand and our products
• Follow authorization and reporting procedures

Candidate Profile

• Minimum 5 years' experience in luxury watch industry
• Good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills

KEY RESPONSIBILITIES

Deeply involve in each accounts to be accurately booked in order to reflect actual transactions on financial reports on a monthly/yearly financial closing.

Mainly take in charge of below items during monthly closing

• CAPEX_: Fixed asset book keeping, maintain accurately with depreciation, physical counting, disposal and acquisition, including group reporting

• Lease_: Lease liability & asset posting (RECEEP)/ ST/LT Lease liability balance adjustment/ Captital & Interest balance adjustment

• STOCK : Stock requisition, Stock & COGS reconciliation, System interface validation

• Prepare IC netting list

• Ensure to record IC transactions accurately and complete IC reconciliation

• Review and control Intercompany transactions, and ensure the relevant Group Reporting is accurate and complete.

• General adjustment if any

Interview, evidence provide for external audit and internal control

Possible extension/transfer role to

Treasury : Cash forecast, transfer, IC netting including BOK submission and weekly/monthly group reporting, Loan handling, communication with the bank for any issues.

Duties : Record accrued duty from GTS accurately and communicate with logistics team to correct any issue identified, Reconcile the accrued duty and advance payment to agent, Timely clear Duty refund after reconciliation between receivable and actual refund in a timely manner.

VAT filing : Reconciled input & output VAT monthly basis , Prepared and filed VAT tax return quarterly basis

QUALIFICATION

• At least 7 years’ experience in multinational company

• At least Bachelor’s degree

• Fluent in business English writing

• Preferred big ERP system experience (e.g. SAP, oracle, and so on)

• Good communication skills

• Good team player, self-management

• AICPA or KICPA is preferred

Regional CEO

MAIN PURPOSE

Regional Project Office are responsible for entire regional project management in the region. We are now seeking a talented Regional Project Senior Manager to join in the team. This position to be responsible for handling Strategic Project Management, Business Intelligence and Data Analysis, and Regional Project Development in order to increase business productivity and efficiency.

KEY RESPONSIBILITIES

Strategy & Project overview:

• Maintain an up-to-date view of all key projects across the Region

• Lead the execution of some strategic & regional initiatives and/or following-up on their implementation

• Leads and coordinate strategic presentations for Japan (strategic plan, budget presentation, etc.)

Project Management

• Define project scope and objectives and develop comprehensive project plans to be shared with relevant parties (internal/external stakeholders)

• Ensure that all projects are delivered on-time, within scope and on budget

• Ensure a proper coordination & animation of all relevant stakeholders (internal resources,third parties/vendors) and a seamless communication for cross-functional projects

• Monitor and track project performance, specifically to analyse the successful completion of short and long-term goals

• Manage changes to the project scope, project schedule, and project costs in an efficient manner

• Perform risk management to minimize potential risks

Business Intelligence and Data Analysis:

• Drive effective data sharing using dashboards, report templates, and visualization to support Management in making strategic business decisions.

• Improve cross-functional processes, including various reporting optimization and data harmonization initiatives ensuring business consistency and accuracy.

• Perform ad hoc analysis and contributing to various strategic initiatives.

Regional Project Development:

• Constantly collaborate with other regions, identify and roll-out best practices from other regions

• Leverage existing platforms to identify and track best practices in the Region

• Develop new projects needed to increase business productivity and efficiency in the region

Specialist Watchmakers Maisons (SWM) whole sales coordination:

• Coordinate market projects, information and distribution analysis on wholesales business of SWM

• Develop the understanding of multi-brand external strategic partner’s business

• Get involved in the development of “Time Vallee” multi-brand stores in Japan

• Monitor POS data on productivity, store openings/closing, identity and handing reporting on relevant business information (“BOOSTER”)

REQUIRED EXPERIENCE/TECHNICAL SKILLS/PERSONAL SKILLS

• 8+ years of working experience in consulting, and/or project management in complex and multicultural organizations.

• Proven hands-on experience setting up and optimizing action plan across multiple projects.

• Detail-oriented and responsive, with good quantitative skills - must be able to analyse data, draw conclusions and develop actionable recommendations.

• Adaptable and able to flex with changes in prioritization, in order to meet new or changed goals.

• Proactive, show good judgment and come with suggestions and ideas.

• Strong knowledge of how business operate.

• Strong working knowledge of Microsoft Office.

• Solid organizational skills including attention to detail and multitasking skills.

• Excellent written and verbal communication skills.

• Fluent in business English/Japanese communication

The DevOps Service Enablement team serves as the primary client-facing gateway for all stakeholders interacting with Cloud & DevOps. In this critical role, you will act as the ambassador for Cloud & DevOps, engaging directly with both business and technology stakeholders. Your mission will be to deeply understand their business needs, clarify expectations, and expertly guide them to the most suitable service path: whether through standard service offerings, guided enablement, or tailored solutions.

This position uniquely blends strong business acumen, expert stakeholder relationship management, technical advisory, and passionate Cloud & DevOps service advocacy. You will be instrumental in elevating the quality of incoming demands, enhancing transparency across the service delivery lifecycle, driving the adoption of standardized service blueprints, and ensuring stakeholders receive proactive communication and exceptional follow-up.

This role is perfectly suited for an individual who thrives on integrating technical understanding with customer-facing communication, strategic service consulting, effective demand management, and a commitment to continuous improvement

Stakeholder Communication & Service Representation

• Serve as the primary client-facing liaison for Maisons, product teams, application teams, and internal stakeholders interacting with Cloud & DevOps.
• Cultivate strong, trusted relationships through transparent communication, expert guidance, and consistent follow-up.
• Deeply understand stakeholder business context, priorities, constraints, maturity levels, and desired outcomes.
• Professionally represent Cloud & DevOps, embodying a structured and customer-oriented approach

Demand Qualification & Service Guidance

Build strong relationships with Maisons, product teams, and internal stakeholders.

• Translate complex stakeholder needs into clear, actionable Cloud & DevOps service requirements.
• Provide expert advice on available Cloud & DevOps services, packaged solutions, standard patterns and self-service options.
• Strategically guide stakeholders to the optimal service path: standard offerings, Internal Developer Portal self-service, guided enablement, or tailored delivery.
• Champion the adoption of standard service offerings, ensuring stakeholders understand prerequisites, responsibilities, and readiness criteria.
• Evaluate stakeholder maturity to proactively identify and address potential barriers to successful service consumption.

Cross-Team Coordination & Continuous Improvement

• Orchestrate seamless collaboration with DevOps Services, Cloud Infrastructure, DevOps Platform, Cloud Governance & Architecture, Enterprise Integration and delivery teams.
• Contribute to defining and aligning service guardrails, readiness criteria, approval processes, cost controls and governance rules for services within the Cloud & DevOps catalog.
• Proactively identify recurring stakeholder pain points and drive continuous improvements in processes, documentation, communication, and service adoption.
• Support comprehensive reporting on demand status, lead times, service adoption, self-service utilization, and overall process efficiency.
• Enhance transparency, predictability and professionalism throughout the entire demand and service lifecycle.

Experience

• 5+ years of experience in a client-facing role, such as service enablement, business analysis, technical consulting, customer success, application delivery, or service management.
• Proven ability to effectively engage with both business and technical stakeholders, translating complex needs into clear requirements and actionable plans.
• Demonstrated experience coordinating and driving initiatives across multiple teams.
• Possess a strong customer-oriented mindset completed by excellent communication and follow-up skills.
• A significant plus: Experience in the commercialization of managed or centralized services within a company of similar size and complexity.

Technical Acumen

Solid working knowledge and technical fluency across Cloud & DevOps domains, enabling you to deeply understand stakeholder needs, ask incisive questions, challenge assumptions, and effectively translate requirements into the appropriate service path.

This includes practical understanding of:

• Leading Cloud platforms (e.g., AWS, GCP, Alibaba Cloud).
• Cloud and DevOps service models.
• Kubernetes, containerization and modern application deployment concepts.
• CI/CD, GitOps, Infrastructure as Code, and automation principles.
• Cloud Security, governance, cost control and architecture guardrails.
• Service management, demand management, and delivery lifecycle concepts.
• Internal Developer Portals, self-service models, and packaged service offerings.

While deep hands-on implementation expertise is not required, the successful candidate must possess strong technical credibility to effectively engage with business stakeholders, product teams, and technical teams.

Please note, the Sales Associate will solely be focusing on Clothing & Accessories.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Sales Support

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client-ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdey's high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Inventory Management

• Assist with daily stockroom operations, ensuring accurate receiving, tagging, storage, and replenishment of merchandise.
• Assist with regular stock counts as directed by the business.
• Assist with the in-store processing of online orders.
• Manage the processing of returned items in accordance with company procedures.

HOW WILL YOU EXPERIENCE SUCCESS?

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset and a passion for luxury retail.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.

This pivotal role offers the exciting opportunity to manage day-to-day boutique operations, transforming corporate objectives into operational goals, and acting as a brand ambassador.

You will be instrumental in achieving desired results through creative and effective use of resources, retail and CRM tools, contributing to an unforgettable client experience, and upholding the renowned craftsmanship of our Maison.

KEY RESPONSIBILITIES

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.
• Assist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Achieve Boutique KPIs defined by Boutique Manager and/or regional brand manager.
• Learn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual).
• Support the preparation and delivery of monthly boutique meetings and follow-up actions.
• Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.

TEAM MANAGEMENT

• Act as a manager-on-duty when the boutique manager is absent
• Identify and share with the boutique manager the training needs of boutique members.
• Ensure monthly staff programs are planned and communicated to boutique manager.
• Responsible for supporting the boutique manager in integrating and training new and existing team members.
• Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Provide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
• Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.

STORE MANAGEMENT

• Ensure Excellence in and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

STORE OPERATIONS

• Learn and practice compliance with Group and Brand (Retail Manual) procedures.
• Act as a manager-on-duty when the boutique manager is absent.
• Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.
• Weekly follow up with regional head office for stock replenishments and active order requests.
• Compliance with procedures, and with legal, fiscal and customs regulations.
• Control cash register.
• Ensure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager.
• Identify strengths and weaknesses in existing operation to define action plans for implementation.

CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES

• Support and ensure the boutique team confidently delivers Lange selling ceremony.
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

QUALIFICATIONS

• Proven experience in luxury retail management, ideally within the high-end watch or jewelry sector.
• Demonstrated leadership abilities with a 'can-do' attitude, capable of motivating and developing a sales team.
• Exceptional sales performance track record, with a deep understanding of luxury client experience and CRM strategies.
• Strong operational acumen, including proficiency in stock management, financial controls, and retail procedures.
• Excellent communication, interpersonal, and organizational skills, with the ability to build lasting client relationships.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with retail/CRM systems.

YOUR JOURNEY WITH US:

• Firstly, you will speak with our TA Team to get to know you and to give you a preview of the team dynamics and company culture.
• Subsequently, you will be meeting with the Flagship Manager and HR Manager followed by the Regional MD to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position.
• With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us.

As Head of Commercial Area you will be responsible for driving the commercial performance, operational excellence, and team development across a designated portfolio of boutiques and external Points of Sale. You will oversee sales, budget management, client engagement, and team leadership, ensuring alignment with Maison strategy, image and regional priorities. The role requires dynamic leadership with a strong focus on achieving business objectives, fostering a high-performance culture, and delivering exceptional client experiences, while driving an omni-channel portfolio across boutiques and partner PoS.

Key Responsibilities:

1. Performance Management & Business Development:

• Lead performance, sales and profitability of the boutiques and PoS/Partners, setting annual, quarterly, monthly targets per location and per partner
• Drive and monitor the overall area turnover and manage budget control, including selling costs and travel & entertainment (T&E) expenses.
• Drive relevant action plans for Boutique leaders & Partners to elevate business and image, ensuring alignment with Maison strategy and regional KPIs (e.g., openings, expansions, closings).
• Ensure the effective implementation and adaptation of all boutiques and PoS action plans.
• Negotiate commercial terms, ensuring commercial consistency, legal and contractual adherence, across all stores in the network, including Department Stores and Partners
• Train and coach Boutique leaders and external Partners on Cartier performance metrics to optimize sales and profitability
• Animate and train the external sales ambassadors’ community in collaboration with L&D teams on targeted needs, such as Cartier products, selling ceremony, CS conversion to sales, or Cartier Care, Watches&Wonder organization and content
• Continuously monitor performance across all PoS and boutiques, identifying areas for improvement and implementing corrective actions.
• Lead client engagement initiatives by monitoring dashboards and training Boutique leaders and external Partners to activate Cartier client engagement activities, with specific actions and initiatives by PoS
• Oversee and analyze the Client Satisfaction Barometer to ensure high levels of client service and satisfaction.
• Promote and implement new commercial projects and initiatives, such as "match to traffic" strategies, and boutique excellence programs.

2. Team Leadership & Development:

• Lead and manage the development of boutique teams and animate Partners’ community within the assigned area.
• Oversee team evolution in selected boutiques to optimize structure, agility and efficiency.
• Actively participate in the recruitment process for boutique profiles, ensuring the selection of high-caliber talent.
• Provide on-site mentoring and coaching to Boutique leaders, fostering their professional growth and leadership capabilities.
• Nurture and support Career Committees to promote clear retail career paths and talent retention.
• Act as an ambassador for the Maison building relationship with internal and external leaders, including regional leadership & peers, department stores and Partners ecosystems

3. Boutique Operations & Standards:

• Maintain a regular in-store and PoS presence through frequent visits to boutiques and PoS within the area.
• Ensure impeccable merchandising implementation, optimal stock levels, and adherence to grooming standards.
• Maximise assortment, flows, and manage Partners’ clients requests in collaboration with internal teams (high-end, operations, marketing etc)
• Verify that all necessary tools and resources are in place to optimize boutique operations and maximize client-facing time.
• Monitor competitor activities and services, including utilizing mystery shopper programs, to identify opportunities for improving client satisfaction.
• Oversee and address client service cases to ensure prompt and effective resolution.
• Provide on-site support for brand activities and projects, including events, pop-ins, exhibitions, and boutique opening, relocation or renovation initiatives, both internal and external.

4. Market Intelligence & Projects:

• Manage commercial omnichannel intelligence and related projects (stock, VM, clients activations etc).
• Closely monitor market trends and competitor activities to maintain Cartier’s market positioning and react swiftly to defend market share, and control grey market
• Report on competitors' public news and events within the area, providing strategic insights to the regional team.

PROFILE

• Proven experience in senior commercial roles, ideally with prior experience in boutique management.
• Strong project management capabilities, demonstrated by a track record of successfully leading complex initiatives from conception to completion.
• Strong analytical skills, with the capacity to translate complex data into clear, actionable insights that drive business results.
• Successful experience in managing complex and mature teams.
• Excellent communication and presentation skills, with the ability to inspire, influence, and engage diverse stakeholders across all levels.
• A deep understanding of market dynamics, consumer behavior, and competitive landscapes, enabling strategic decision-making.
• The ability to work collaboratively and effectively within a matrix organization, contributing positively to cross-functional teams.
• Fluency in English is essential, and proficiency in additional languages will be considered a significant advantage.
• A self-motivated, positive attitude, and a strong team player mentality.
• High learning agility, with a continuous desire to adapt and grow in a dynamic environment.

You have a first experience in the retail industry in marketing or communications. You have excellent analytical skills and the ability to interpret data. You are able to work autonomously, proactively and you are solution oriented. You are able to build strong collaboration cross-department and with different stake holders.

What are we expecting from you?

As Media & Digital Assistant, you will support the Media & Digital function in quality executions of media campaigns and data collection for performance learnings. You will work in close collaboration with APA Regional teams, Media and creative agencies.

Your main missions will be:

• Coordinate with local media agencies and creative agency on daily operations to ensure timely and quality executions of media campaigns.
• Curate and circulate creative assets to creative agency, landlords and media owners.
• Liaise with Regional counterpart to foster campaign executions discussion. This includes creative validation once media plans are approved.
• Support in consolidating documents in HQ templates for different markets, such as full year media calendar PPT, OOH approval forms etc.
• Compile and process launch and post campaign reports from media agencies/ landlords/ vendors for performance learnings with SEA & HQ stakeholders.
• Run data reports in Google analytics and/or internal dashboards for media performance analysis
• Coordinate Vietnamese copy translation and proofreading with Translation agency and PR agency.
• Assist in all media-related administrative tasks such as raising of POs and conducting GRs in a timely manner, reconciling of billing issues etc.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Pls send your application online.If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet Media & Digital Manager and Communications Manager, SEA. Otherwise, you will receive an email to inform you that your application has not been successful.

Assurer la formation, l'accompagnement et le développement des apprentis au sein de l'atelier mécanique afin de leur transmettre les compétences techniques, les bonnes pratiques métier ainsi que les valeurs de la Maison, tout en garantissant une formation de haute qualité répondant aux exigences de l'entreprise et de la profession.

Formation minimale requise

• CFC de Polymécanicien·ne, Micromécanicien·ne ou titre jugé équivalent.
• Expérience professionnelle confirmée dans les domaines de l'usinage et de la mécanique.

Responsabilités principales

Formation et accompagnement des apprentis

• Assurer l'encadrement quotidien des apprentis durant leur parcours de formation.
• Former / accompagner les apprentis aux différentes techniques de fabrication et de mécanique :
  • Tournage conventionnel
  • Fraisage conventionnel
  • Assemblage mécanique
  • Contrôle dimensionnel et qualité
  • Programmation CNC
  • Usinage CNC
  • Lecture de plans
  • Conception et dessin technique
• Développer leur autonomie, leur rigueur et leur esprit critique.
• Transmettre les standards métiers, les règles de sécurité et les bonnes pratiques de l'entreprise.
• Incarner et transmettre les valeurs de la Maison.

Construction et pilotage du parcours de formation

• Construire et maintenir les parcours de formation des apprentis en adéquation avec les exigences du CFC.
• Établir, suivre et adapter les plannings de formation.
• Identifier les besoins de développement et mettre en place les actions de progression nécessaires.
• Être force de proposition dans l'amélioration continue des contenus et méthodes pédagogiques.

Suivi et évaluation

• Réaliser le suivi régulier de la progression des apprentis.
• Préparer et conduire les évaluations hebdomadaires/mensuelles.
• Participer aux entretiens avec les apprentis et les partenaires de formation.
• Assurer le suivi des objectifs de développement.

• Veiller à la bonne intégration des apprentis dans les équipes.

Gestion des moyens de formation

• Assurer la gestion du matériel, des équipements et des consommables dédiés à la formation.
• Garantir la disponibilité et le bon état des moyens pédagogiques et techniques.
• Participer à la définition des besoins d'investissement liés à la formation.

여러분은 검증된 오퍼레이션 경험, 강한 문제 해결 능력, 커뮤니케이션, 시간 관리 및 협업 기술을 가지고 있으며, 업무의 효율성 및 고객 만족도를 향상시키기 위해 능동적으로 행동합니다.

여러분에게 기대하는 것은 다음과 같습니다.

여러분은 부티크에서 세일즈팀을 서포트하며, 여러분의 역할은 다음과 같습니다:

• 재고 이동 (입고 및 트랜스퍼), 보관 (금고, 재고 수량 및 사양), 리포트 및 서류 작성 (예약, 컨사인먼트, 재고, 트래픽, 인보이스, 아카이빙, 메일)을 효과적으로 실행합니다.
• 워크샵의 컨택 포인트로서 세일즈 어소시에이트와 긴밀하게 협력하여 리페어 프로세스, 고객 서비스 활동, 스페어 부품 재고를 관리합니다.
• 긍정적인 팀워크에 기여하고, 데일리 부티크 업무에 적극적으로 참여합니다. 개인 지식 및 스킬을 향상시키고, 세일즈팀의 백오피스 업무에 대한 이해도를 높이기 위해 그룹 교육과 화상 학습 플랫폼을 개발하여 교육합니다.

역할 그 이상.... 커리어를 위한 채용을 합니다!

반클리프 아펠에 입사하시면 직원 경력 개발이 중심이 되는 메종의 일원이 됩니다. 역사, 노하우, 작품에 대한 교육을 통해 여러분은 반클리프 아펠의 아름다운 세계에 빠져들게 될 것입니다.

채용 프로세스

온라인으로 지원서를 보내주시면 검토 후 HR에서 면접을 위해 연락을 드립니다. 채용 프로세스에서 만나게 될 분들은 Boutique Manager, HR / Retail team 입니다.

합격하지 못한 경우 별도로 이메일을 드립니다.

• Define a hospitality program and services roll-out aligned with Richemont standards;
• Deliver high level services (reception, events, F&B, conciergerie…), proactively identify and address operational challenges across the portfolio.
• Manage all Food & Beverage services, including the cafeteria, catering service, coffee corners, VIP support, encompassing budget management, strategy definition, and seamless execution.
• Provide ongoing support to Maisons to enhance the workplace experience and apply our Hospitality guidelines respecting a seamless and elevated service for all.
• Manage service providers across the portfolio, identifying synergies to ensure efficiency and service quality through an Integrated Facility Management (IFM).
• Coordinate all our conference center bookings, set-up, VIP demands, F&B services and activations.
• Create and develop a concierge services offer for all sites.
• Manage stock and inventories within the scope of responsibility
• Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and hospitality experience (Visitor Management etc.).
• Demonstrate agility and adaptability in multitasking, consolidating and summarizing offices event requirements - Coordinate when needed workplace activations.
• Implement KPI and SLA’s monitoring and reporting to enable continuous improvement of services quality.
• Develop and monitor operating budgets with a focus on performance and synergy.
• Guarantee regulatory compliance across the entire scope, including Sustainability requirements.
• Creation of purchase orders and invoicing follow-up for the scope of responsibility.

Communication & Relationships

• Promote collaboration with internal division (Maisons and Richemont) following correct lines of communication and best practices sharing.
• Facilitate seamless events and operations through effective Change Management and Communication, ensuring engagement and alignment.
• Maintain positive communication with suppliers and partners, fostering strong collaboration.
• Structure and develop Workplace & Hospitality team to reflect the 4 pillars.
• Ensure solid communication with Local, Regional and Group.

Education

• Bachelor’s or Master’s degree from a business school, Hospitality school, or equivalent.
• Specialization in Hotel industry, hospitality or luxury retail is mandatory.

Experience

• 5 to 8 years of experience in hotel or service office management, ideally in the luxury industry.
• Proven experience managing multi-site portfolios in an international environment.
• Fluent English is essential; additional languages are a strong asset.

Key skills

• High standards, attention to detail and results-oriented mindset.
• Strong project management proficiency.
• Humility, responsiveness, agility and communication skills with stakeholders at all levels.

A.Lange and Sohne is looking for a Customer Service Advisor who will lead the daily operations and administration of our service/repair and watchmaker workshop within our Flagship Boutique in New York City.

Responsibilities

• Serve as a key liaison between Boutique Management, watchmakers, Boutique teams, clients and internal departments, ensuring clear communication and timely follow through on directives and requests.

• Support the day-to-day administrative and operational needs of the workshop, proactively coordinating priorities and following through to completion.

• Manage the preparation, packing documentation and coordination of all incoming and outgoing service/ repair shipments. shipments received, processed, tracked and dispatched accurately and according to schedule and brand standards.

• Execute and follow up on directives from retail operations manager and Retail Director, ensuring actions, deadlines and outstanding items are tracked and completed.

• Maintain an organized and efficient front and back of Boutique workshop environment in accordance with brand standards,

• Provide accurate, timely, and professional communication with Boutique teams and clients regarding service and repair matters.

• Communicate effectively with clients via phone, email, and web inquiries, coordinating internally to ensure timely responses and resolutions.

• Proactively identify potential client or operational issues, particularly related to service lead times, and escalate concerns appropriately.

• Co-ordinate the flow of information and services between watchmakers, boutique teams and other internal stakeholders.

• Maintain spare parts inventory and ensure compliance with Richemont inventory and audit controls.

• Ensure adherence to Richemont Group and A.Lange & Sohne policies and audit requirements in the handling of customer service and repair merchandise.

• Prepare and distribute weekly reporting and other business information as requested by management.

• Execute and follow up on directives from retail operations manager and Retail Director, ensuring actions, deadlines and outstanding items are tracked and completed.

• Maintain visibility on outstanding tasks, follow up with relevant stakeholders and proactively flag delays or issues requiring management attention.

• Provide flexible administrative and operations support to Retail Director as business needs and priorities evolve.

Qualifications

• Possess a strong ‘can do’ attitude with an understanding of the luxury client experience.

• Bachelor’s Degree preferred

• 3+ years of relevant professional experience, experience within the luxury, timepiece, or service administrative industry preferred.

• Highly organized, agile, and able to effectively manage multiple priorities in a fast-paced environment.

• Demonstrates strong critical thinking and problem-solving skills with solution-oriented mindset.

• Taking initiative and demonstrates a strong sense of ownership, accountability and consistent follow through.

• Ability to take direction, execute efficiently and proactively follow up on outstanding tasks and priorities.

• Detail oriented and conscientious with a high degree of accuracy and discretion.

• Must be flexible to change and adaptiveness in work responsibilities.

• Availability and flexibility to work to the changing of Boutique schedule.

• Proficiency with MS Office software required – including strong excel skills, SAP experience preferred.

• Additional language skills are a plus.

• Assist with special projects as needed. - Able to lift up to 40lbs.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $32-35/hour

Salary will be determined based on relevant skills and experience.

Standardisation des données de fabrication du secteur SAV

• Réaliser un état des lieux des données industrielles et systèmes existants
• Définir et mettre en place un standard de structuration des données reflétant l’organisation industrielle du département
• Fiabiliser les données de fabrication et améliorer leur cohérence dans les outils systèmes
• Développer des outils de pilotage et de contrôle de la qualité de la donnée
• Construire des reportings simples, visuels et pertinents pour les équipes opérationnelles et le management

Performance et digitalisation du flux de restauration de cadrans

• Réaliser une analyse détaillée des flux physiques et des flux d’informations
• Identifier les leviers de performance et les axes d’amélioration
• Participer à la définition et à la mise en œuvre d’un nouveau flux de production
• Accompagner les évolutions organisationnelles : rôles, responsabilités, investissements et standards opérationnels
• Digitaliser les outils de suivi de production et moderniser les reportings associés

Analyse charge / capacité du secteur SAV

• Développer un outil d’analyse charge-capacité pour l’ensemble des activités SAV
• Construire des indicateurs permettant d’anticiper les besoins de capacité
• Participer à l’amélioration du pilotage opérationnel et à la prise de décision

4. Optimisation des flux – secteur décalque du secteur SAV

• Revoir et optimiser la stratégie de stockage des kits de production
• Définir et mettre en place un flux d’archivage des clichés
• Structurer un flux complet de commande, fabrication, stockage et réutilisation des clichés internes pour l’activité restauration

Les must haves et compétences nécessaires pour ce poste :

- Etudiant en école d'ingénieur, dernière année

- Intérêt pour les méthodes lean management, amélioration continue

- Esprit analytique, rigueur et capacité de synthèse

- Maitrise des outils de gestion des data : Excel avancé, PowerBI, structuration de données, logique ERP/MES

- Autonome, organisé, proactif et souhaitant être force de propositions

- Bon relationnel et appréciant de collaborer avec des interlocuteurs diversifiés

Nous offrons :

- Un environnement de travail stimulant, des équipes dynamiques, exigeantes en quête de nouveaux challenges.

- Un espace de travail moderne, agréable et de belles prestations sociales

- Des horaires flexibles (départ dès 15h00)

- Des possibilités d'évolution, développement des compétences

Correspondez-vous au profil ?

Vous possédez une expérience confirmée en Atelier de Haute Joaillerie / Joaillerie.

Vous aimez les défis et êtes dans une démarche constante d'apprentissage.

Vous souhaitez travailler sur des pièces diversifiées et techniques. Vous êtes connu pour votre rigueur, votre exigence et votre proactivité.

Vous faites preuve d'un excellent relationnel et aimez travailler en équipe et transmettre votre savoir.

Enfin, vous êtes sensible aux créations de Joaillerie & Haute-Joaillerie de la Maison Van Cleef & Arpels et souhaitez mettre vos compétences au service de la construction d’un atelier de haute joaillerie au cœur du Pays-Basque ?

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d'Atelier, vous serez en charge de la fabrication de pièces de Haute Joaillerie.

Dans le cadre de vos fonctions :

• Vous réalisez les pièces en atelier en respectant les attendus de la Maison en termes de délais de fabrication et de qualité.
• Vous êtes force de proposition sur la conception des produits techniques (exemples : fermoirs, emmaillement, etc.).
• Vous participez aux projets internes d’amélioration continue et veillez à la mise en application des règles de sécurité et de sûreté.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous aurez ainsi l'opportunité d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et un accompagnement quotidien.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien dans nos locaux.

Vous rencontrez ensuite nos Directeurs d’Atelier.

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education:

• College degree preferred

Required Experience:

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

At Richemont, We Craft the Future!

Delvaux is seeking a versatile and innovative Digital Content & Social Media Manager to elevate our brand presence across digital platforms. This role demands a unique blend of artistic vision and strategic social media management skills. You will be responsible for the ideation, development, and implementation of social media campaigns and content across all of Delvaux’s social media accounts, leading the narrative and art direction for our social content creation and platform management. A creative, commercial, and analytical approach is essential as you collaborate with various teams and curate compelling, social-first content that embodies our tone of voice and brand aesthetic.

MAIN RESPONSIBILITIES:

• Lead the visual direction of our brand on social media, ensuring a cohesive and compelling visual identity.

• Conceptualize and execute captivating visual content, including graphics, videos, and other multimedia elements.

• Develop and implement comprehensive social media strategies to enhance brand awareness, engagement, and overall online presence.

• Manage day-to-day social media activities, including scheduling and community engagement.

• Lead the creation of visually on-brand content tailored for various social media platforms.

• Collaborate with cross-functional teams including Image and Creative Direction, Marketing, Retail, Press, and Events.

• Monitor social media analytics to assess the performance of campaigns and content, providing insights for continuous improvement.

• Stay informed about industry trends and emerging social media platforms to keep strategies current and effective.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We are looking for a candidate who:

• Has proven experience as a Social Media Manager or in a similar role.

• Possesses proficiency in graphic design tools, with a strong portfolio showcasing creative and visually impactful work.

• Demonstrates in-depth knowledge of social media platforms, trends, and best practices (e.g., Instagram, TikTok, WeChat, Red).

• Exhibits strong project management skills with the ability to meet deadlines in a fast-paced environment.

• Has excellent communication skills, both written and verbal.

• Is incredibly detail-oriented and organized.

• Is autonomous and proactive.

• Has a strong passion for luxury and fashion.

• Is fluent in English.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

The Marketing and Communication Manager/Assistant Manager is responsible for developing and executing all marketing and communication strategies in the country, including media planning, events, and public relations. This individual will play a key role in implementing marketing initiatives to drive store traffic, build brand awareness and sales. The ideal candidate will have a passion for the luxury industry, a creative mindset, and the ability to manage complex timelines and execute with precision.

KEY RESPONSIBILITIES

COMMUNICATION: ADV, PRESS & PR, EVENTS & PROMOTION

• Develop and roll-out an impactful local media & Public Relations strategy in line with HQ inputs and guidelines and by leveraging local agencies where possible
• Provide recommendations for local media plans in order to maximize brand awareness and exposure
• Develop a strong relationship with local PR agency for ensuring Qualitative and Quantitative media coverage
• Manage all logistics and security requirements for local product loans
• Support local celebrities/influencers/tastemakers dressings
• Proactively propose inputs to HQ regarding local social media strategy
• Monitor local press clippings and dressings
• Plan, manage and execute all local events/initiatives/activations
• Develop briefs and mood boards for local events/initiatives/activations, as needed
• Prepare presentation materials to the local department stores and DM to clients, including pictures of creations and price information in line with external partners.
• Assist HQ Communication team in creating contents and assets for Vhernier’s internal communication channels, including newsletters, intranet, and employee.
• Manage the local A&P budget and performance metrics to dynamically optimize resources and make informed decisions.

PRODUCT MARKETING & MERCHANDISING

• Define and implement the local marketing strategic plan of the Maison in line with HQ orientations and market business specificities.
• Organize successfully product launches of all segments with proper stock and allocation.
• Share information of yearly product launch schedule with other departments and boutiques.
• Conduct competitor research and marketing analysis.
• Forecast sales, order quantity and ensure delivery of new products and the bestsellers to avoid shortage.
• Organize and animate training sessions for boutique staff on products and brand identity.

CLIENT KNOWLEDGE AND ENGAGEMENT

• Act as the local ambassador of the Maison’s CRM philosophy, working closely with Retail team to instill a data-driven culture aimed at understanding, segmenting and engaging clients more effectively.
• Develop client knowledge capabilities and understanding across the organization.
• In collaboration with the Retail team, develop clienteling programs for greater customer retention and acquisition.
• Elevate client experience, offering personalized and meaningful messages at scale, providing differentiated client treatment, and high level of engagements for all Maison’s audiences.

REQUIREMENTS

SOFT SKILLS

• Ability to multi-task work independently
• High flexibility, self-awareness and agile working attitude
• High level of self-organization, sense of detail and structured working style
• Pro-active, positive attitude, creativity driving out-of-the-box solutions
• High standards of excellence and strong capability to deliver result
• Good interpersonal skills, team player able to work with stakeholders across departments
• Ideal candidate should demonstrate an interest in the luxury industry, love design and display appreciation for beauty

QUALIFICATIONS

• Solid Marketing and Communication experience
• Flexibility to travel as needed
• Fluent in Japanese (native) and proficient in English (business level)
• Knowledge of MS office, especially Excel and Power Point, SAP is a plus
• Familiarity with CRM tools

« Notre vision pour le secteur Précieux? Allier la rigueur horlogère à une énergie d'équipe positive.

Nous cherchons un mécanicien régleur pour qui l'excellence est un standard, et l'esprit d'équipe une priorité.»

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique.

Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

QUEL SERA VOTRE IMPACT

Mission

Au sein de notre département précieux, vous êtes membre d’une équipe d’environ 10-12 collaborateurs, vous travaillez en horaire d’équipe 2x8 ou de nuit dans un parc de machines CNC (principalement fraisage) et procédez aux réglages ainsi qu’à la production.

Responsabilités

• Assurer la conduite, le réglage, la mise en train de nos machines de fraisage CNC de type Chiron FX/FZ, Micro 5 (UGV), Bumotec S181, CT501 (meulage) lors de l’usinage de nos pièces d’habillage horloger précieux

• Être garant de la conformité de la fabrication en procédant aux contrôles visuels et dimensionnels et si besoin, effectuer les corrections nécessaires dans le respect des consignes de l'atelier

• Préparer le poste d’usinage en montant les outils et les posages et en contrôlant la conformité des outillages. Si besoin, effectuer les corrections d’outils nécessaires.

• S'assurer de la passation des consignes aux équipes relais

• Participer au nettoyage et à l'entretien des équipements, des machines et des outils ainsi que respecter les règles en matière de Santé et Sécurité au Travail SST

• Participer à l'amélioration continue des processus et de son environnement de travail ainsi qu'aux actions de formation dans le cadre des évolutions du processus de fabrication

CE QUE NOUS RECHERCHONS

• CFC de polymécanicien, CFC de mécanicien de production ou BEP/BTS dans le domaine de la mécanique de précision

• Expérience professionnelle confirmée dans l'usinage CNC

• Connaissances des machines CNC 5-7 axes avec commande Fanuc serait un plus

• Bonne maitrise des outils de contrôle dimensionnel habituels, Marcel Aubert et contrôle 3D type Zeiss

• Personne rigoureuse, motivée, organisée et consciencieuse sachant travailler en équipe. Analytique, vous savez détecter les problèmes et les suivre jusqu’à leur résolution dans une dynamique d’amélioration constante.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez le Responsable du poste ainsi que notre HR Business Partner.

Écrivez la prochaine étape de votre histoire avec Cartier.

Objectifs du Stage :

Au sein du département Sûreté de Richemont France, et en collaboration avec les différents marchés et fonctions supports, vous contribuerez au développement des futures évolutions d’une application interne conçue avec Microsoft Power Platform, dédiée à la gestion des processus opérationnels quotidiens liés à la sûreté.

Vous participerez à la gestion globale du projet, incluant le développement technique, la coordination projet ainsi que l’analyse d’affaires, dans une logique d’excellence opérationnelle et d’amélioration continue. Vous pourrez également être amené(e) à initier l’analyse d’affaires d’un nouveau projet digital.

Missions Principales :

· Recueillir et analyser les besoins métiers.

· Participer au cadrage et au pilotage du projet (planning, priorités, coordination des parties prenantes).

· Concevoir et développer les évolutions de la solution sous Microsoft Power Platform.

· Garantir la qualité, la conformité et la cohérence de la solution avec les standards du groupe.

· Accompagner les phases de tests, de mise en production et le suivi post-déploiement.

· Contribuer à la documentation, à l’accompagnement des utilisateurs et à l’amélioration continue de l’outil.

· Mise en place d’une veille opérationnelle

QUELLES SONT LES CLES DE VOTRE REUSSITE AU SEIN DE NOTRE GROUPE ?

· Etudiant(e) en école d’Ingénieur, en informatique, gestion de projets numériques ou domaine connexe.

· Esprit d’équipe

· Sens de l’organisation et de la discrétion

· Autonomie, rigueur et capacité d'adaptation.

Compétences techniques souhaitées :

· Programmation : Suite Microsoft 365 et Power Platform

· Sensibilité aux principes d’interface utilisateur (UX/UI)

· Gestion de bases de données.

· Maîtrise des outils de bureautique (Microsoft Office).

· Connaissances en Open Source Intelligence.

COMMENT ALLONS-NOUS VOUS FAIRE GARDER LE SOURIRE ?

Avec une opportunité unique de travailler dans un groupe international, leader dans l'industrie du luxe.

Vous ferez partie d'une équipe dynamique au sein du département Sûreté afin de vous développer sur les différents aspects de la gestion de projet dans un environnement dynamique, inclusif et innovant.

Expected hourly range: $25.00-$26.00 per hour + Commission

Please note, salaries will be negotiated based on relevant skills and experience.

This pivotal role involves developing and executing strategic sales initiatives, nurturing strong relationships with our key wholesale partners, and identifying new opportunities. If you are adept at achieving sales targets, enhancing brand visibility, and ensuring the exceptional representation of luxury collections within the wholesale market, we invite you to apply.

HOW WILL YOU MAKE AN IMPACT:

• Develop, implement and continuously refine a comprehensive global wholesale strategy aligned with Purdey’s business and brand objectives.
• Drive wholesale sales of the Purdey collection to achieve and exceed revenue target
• Identify and pursue new accounts that will best represent the brand globally.
• Manage a pipeline of prospects from outreach to close.
• Responsible for market week management and appointments.
• Negotiate trade terms with new accounts/prospects in accordance with the Company’s Authorised Dealer Agreement.
• Monitor market trends, competitor activities, and industry developments to identify growth opportunities.
• Excellent customer service to all our wholesale clients making sure that you are thoroughly up to date on their business.
• Working in season with customers to increase sell through with store visits, training and trading.
• Co-ordinate trunk shows, pop-up stores and promotional events as required.
• Manage and oversee one wholesale administrative support person ensuring efficient support for wholesale operations
• Provide regular, comprehensive reports on sales performance and strategic initiatives to management.
• Domestic and International travel will be required.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience in wholesale sales with an established network of suitable wholesale clients in the UK, ideally within the luxury or premium sector.
• Strong customer network of contacts.
• Exceptional customer service and client relationship management skills.
• Strong commercial acumen, with a clear understanding of sales targets, KPIs, and cost management.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients and team members.
• Highly organised, detail-oriented, and capable of managing multiple priorities.
• Proficiency in MS Office Suite (Word, Excel, Outlook) at an intermediate level or above.
• Fluent in written and spoken English.
• Full clean driving license.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• 1st Interview with Line Manager - Sales Director
• 2nd Task based interview - Sales Director & Senior Manager
• Final Interview with HR Director

Key Responsibilities:

Financial Operations & Reconciliation Management:

· Manage and execute timely reconciliation and clearing of General Ledger (GL) accounts, including trade debtors, VAT, and deposits, ensuring prompt identification and resolution of discrepancies.

· Oversee the accurate and timely completion of all month-end closing tasks, adhering strictly to Group policies and procedures.

· Implement and monitor boutique collection controls, encompassing Accounts Receivable, vouchers, pre-payments, and bank confirmations.

Operational Control & Support:

· Conduct thorough reviews of boutique documentation, including anti-money laundering compliance, legal requirements for invoices, and payment limits.

· Act as the primary liaison for boutiques, providing expert guidance and support on operational processes and internal controls.

· Participate in boutique stock counts as required and deliver on-site assistance and training to boutique staff.

· Perform daily controls on boutique operations, covering cash sales, bank accounts, cash legal issues, Anti-Money Laundering (AML), credit card sales, voucher payment application, and adherence to established Retail procedures.

Compliance & Audit Readiness:

· Ensure comprehensive documentation retention for audit purposes.

· Facilitate internal and external audits by providing necessary supporting documentation and timely responses to inquiries.

· Guarantee adherence to Brand policies and procedures.

· Ensure full compliance with Anti-Money Laundering (AML) regulations and Group Sanctions policy for all transactions.

· Generate and submit monthly reports (e.g., discounts, returns, cash) to Maison Management for confirmation/control.

· Actively support and enforce local internal control policies and procedures through training, communication, analysis, and reporting initiatives.

· Conduct regular internal control reviews of boutique operations.

Team Environment:

The successful candidate will collaborate closely with the accounting department and Maison retail teams. You will join a dynamic, digitally-oriented, and dedicated controlling and retail back-office team that fosters innovation and continuous improvement.

Competencies:

· A bachelor’s degree in business administration or a related field is required

· Minimum 3-5 years of progressive experience in retail controlling or similar roles.

· Solid understanding of retail compliance regulations, including Anti-Money Laundering (AML) and cash limits.

· Highly analytical, detail-oriented, and skilled in problem-solving and quantitative analysis capabilities.

· Demonstrated agility, commitment, and autonomy, coupled with a continuous improvement mindset.

· Adherence to core values including integrity, professionalism, proactivity, accuracy, compliance, excellence, empathy, collaboration, and courage.

· A self-motivated individual with a strong sense of ownership, integrity, and professionalism, capable of independent work and effective task prioritization

· Good communication and interpersonal skills, both written and verbal, with the ability to articulate financial information to diverse audiences and engage effectively with both finance and non-finance stakeholders.

· Fluent in both spoken and written Spanish and English.

· Proficiency in SAP, and Microsoft Office (Excel, Word, PowerPoint)

Sales Associate (m/w/d)

- in Vollzeit auf 40h -

Ihre Aufgaben:

• Qualifizierte Beratung unseres exklusiven Kundenklientels
• Aktive Gewinnung von Neukunden und Pflege des bestehenden Kundenkreises
• Traffic Management und Begrüßung der Kunden/innen
• Betreuung von Kunden/innen bei Sonderanfertigungen von High Jewellery und Fine Watchmaking Kreation
• Umsetzung einer New Retail-Strategie, die unter anderem neue Wege des Verkaufens beinhaltet: E-Commerce Strategien, Distant Sales, Virtual Sales Ceremony, Traffic management and Entertainment, „MyClients“ App, etc…
• Persönliche Betreuung von VIP-Kunden und Pflege lokaler Geschäftsbeziehungen
• Übernahme diverser administrativer Aufgaben (z. B. Pflege der Kundendatenbank, Inventurvorbereitung, etc…).
• Netzwerken (u.a. das Besuchen von lokalen Events in der Stadt, digitalen Verkaufsveranstaltungen, etc…)
  

Sie bereichern unser Team durch:

• Abgeschlossene Ausbildung oder gerne auch ein Quereinstieg aus einem kunden- und serviceorientierten Umfeld
• erste Erfahrungen im Verkauf sind erwünscht
• Neugier: Sie haben ein einzigartiges Interesse an neuen Wegen, den Verkauf zu gestalten und machen Unmögliches möglich
• Hervorragende Kommunikationskenntnisse und positives Auftreten
• Sehr gute Deutsch- und Englischkenntnisse, weitere Sprachkenntnisse sind erwünscht
• Umgang mit digitalen Tools wie zum Beispiel Kunden Apps wie „MyClient“ “, Click and Collect Systemen, etc...

We are looking for a talented Sales Associate (12-month contract) who wants to join our team and contribute to the success and growth of one of our main boutiques.

YOU WILL BE

An Ambassador of Cartier and will become your second nature in the Boutique and at external Client events. You will have the mission to deliver an outstanding service to high value guests while making them feel at home in our Boutique.

By proactively building a strong relationship with your client’s portfolio, you will guide them across our Creations to deliver unique Client experience. Thanks to your team spirit, working towards individual targets as well as making a key difference to the shared team objectives will be your two main goals. Your contribution will be key to a seamless and smooth running of the Boutique operations.

The unique nature of our client's boutique means you have a realistic opportunity to deliver an amazing experience for guests. Our client can provide outstanding product training and development, but we need the passion, commitment and drive from you.

YOU ARE

Passionate and excel in understanding luxury client needs. You are delighted to cherish a true relationship with your clients. As you will first join a team, you’re excited to create great energy with your team members. You will be welcomed by a friendly and open-minded and diverse team that focuses on providing an ultra-personal service. Each of them have unique skills, competencies and different background that you will learn from.

If you have a relevant experience of working in and succeeding in a Luxury Watch or Jewelry retail environment, you have a strong interpersonal and sales skills, you speak fluently French & English and you have a positive energy, then this challenge will be perfect for you!

APPLY NOW IF YOU ARE THE UNIQUE TALENT WE ARE LOOKING FOR!

Vous disposez d’une expérience solide en recrutement. Vous avez une bonne connaissance des processus RH. Vous êtes capable de comprendre les besoins opérationnels et d'y apporter des réponses concrètes. Vous placez la satisfaction de vos clients internes et des candidats au cœur de votre action. Vous savez établir une relation de confiance durable avec les managers et les candidats.

Qu’attendons-nous de vous ?

Dans le cadre d'un CDD de six mois au sein de nos Ateliers de Lyon et rattaché(e) à la responsable recrutement, vous participez à la mise en œuvre de l’ensemble du processus de recrutement. Vous accompagnez l’ensemble des fonctions Opérations & Métiers de la Maison.

Dans le cadre de vos fonctions :

• Vous recueillez le besoin métier auprès des managers opérationnels et définissez le profil recherché.

• Vous rédigez des annonces attractives et les diffusez sur les canaux les plus pertinents.

• Vous identifiez les profils via l'ensemble des viviers disponibles, vous évaluez les candidats non seulement sur leurs compétences en collaboration avec les experts techniques, mais également sur leur adéquation avec les valeurs et la culture de la Maison, garant(e) d'un recrutement aligné avec notre identité.

• Vous accompagnez les managers tout au long du processus et agissez en véritable Business Partner.

• Vous assurez un reporting précis de votre activité tout en garantissant une expérience candidat optimale à chaque étape du processus

• Vous êtes acteur(trice) de l’amélioration continue des pratiques recrutement.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c’est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous bénéficierez d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations, et un accompagnement au quotidien.

Le processus de recrutement

Postulez directement en ligne

Si votre profil est sélectionné, vous êtes contacté(e) par l’équipe RH pour un entretien.

Vous rencontrez ensuite par étape, la responsable recrutement puis la responsable du pôle recrutement et communication interne.

Le cas échéant, vous recevez un email vous informant du refus de votre candidature.

We are looking for a Data and AI Intern that will support Richemont Customer Service team in getting new insights on customer service and after sales service.

She/he will help to leverage data value by building root/cause analysis, develop/ solidify our data structure, and lead implementation of AI models.

She/he will work on developing best practices on data analytics in the team and will support projects requiring complex data analysis.

HOW WILL YOU MAKE AN IMPACT?

1. Data Governance & Quality

• Implement data governance rules: Monitor the quality and reliability of ingestion pipelines using state-of-the-art observability tools.

• Infrastructure overhaul: Actively participate in rebuilding, migrating, and continuously improving our databases on Google Cloud Platform (GCP).

• Automation: Design and deploy data engineering workflows.

2. Optimization of Collaborative Tools – AI

• Manage the coordination, quality control, and continuous improvement of the data sources powering an AI agent.

• Evaluate the clarity and structure of our document data base. Manage restructuring if needed.

• Implement performance follow up on the agent; design and distribute surveys to key business users.

3. AI Tool Design and Development

• Globally, support the design and development of innovative tools tailored to our business specific needs.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Master in data science, Engineering school focused on statistics and data modelling.

Proficiency in Python, SQL, Excel. Knowledge in GCP, Looker is a plus.

Strong analytical skills, with the ability to interpret data/processes and provide actionable recommendations.

Problem solving, team spirit, reliable, results-oriented, autonomous, at ease to explain models to non-specialist.

Excellent interpersonal and teamwork skills, to collaborate with various internal stakeholders.

Fluent in French and English.

Assure l'émaillage des pièces dans le respect des gammes opératoires

• Alimente son poste de travail en composants en respectant l’ordonnancement des ordres de fabrication

• Propose des émaux en corrélation avec le dessin de la Création

• Applique les techniques de l'émaillage

• Documente les travaux réalisés (écrits, photos)

• Assure les réparations et les restaurations sur les pièces émaillées

• Définit les besoins pour réparer et/ou restaurer les pièces émaillées

Participe à l’amélioration continue de son environnement de travail

• Suit l'évolution technologique dans le domaine de l'émaillage

• Participe à la capitalisation du savoir-faire

• Est une force de proposition pour la Création et pour améliorer la productivité

Vérifie la conformité de la fabrication

Participe aux actions de formation dans le cadre des évolutions du processus de fabrication

COMMENT RÉUSSIREZ-VOUS CHEZ NOUS ?

• Emailleur dans le domaine de l’horlogerie/joaillerie avec certificat de la Convention patronale de l’industrie horlogère suisse ou équivalent

• Au moins 3 ans d’expérience dans un poste similaire

• Bonnes connaissances des matériaux (émaux, peinture)

• Personne autonome, minutieuse et qui aime travailler en équipe

Un plus :

• Capacité de reproduire des dessins d’art : pour la grisaille

• Attrait pour l’innovation

• Connaissances en joaillerie

You have a proven experience in luxury retail or hospitality. You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

· Drive business – recruiting clients, developing their loyalty and achieving sales objectives;

· Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;

· Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,

· Serve all our visitors – answering to all client’s requests, after sales services and care advices;

· Contribute to a positive team spirit – actively participating in the day-to-day boutique life;

· Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Area Retail Manager SEA and the Boutique Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.

Renforcer la maîtrise métallurgique et la simulation numérique d’un procédé thermomécanique pour optimiser la fabrication d’une série de composants horlogers.​

RESPONSABILITES​

En collaboration directe avec l’équipe Innovation Matériaux, sous la responsabilité de votre maître de stage, vos missions seront les suivantes :​

• Dresser l’état de l’art du sujet ;​
• Identifier expérimentalement le comportement métallurgique d’un alliage métallique innovant, en parallèle d’autres déjà employés en production ;​
• Développer un modèle de simulation aux éléments finis du procédé, à calibrer selon des mesures en ligne ;​
• Optimiser les paramètres thermomécaniques du procédé sur la base des résultats précédents ;​
• Capitaliser votre travail sous la forme de notes techniques et présentations régulières.​

​

PROFIL​

• Vous êtes étudiant.e en formation master ou équivalent et vous disposez de connaissances solides dans le domaine de la métallurgie et des procédés de transformation associés.​
• Vous maîtrisez la modélisation numérique aux éléments finis et vous avez de l’expérience avec les outils de simulation, idéalement avec le logiciel Forge.​
• Rigoureux.se, méthodique, vous êtes doté.e d’un bon esprit critique et vous êtes force de proposition. Votre sens des responsabilités et votre autonomie seront des atouts pour mener à bien cette mission.​

POURQUOI CE STAGE EST FAIT POUR VOUS?​

• Une expérience unique au sein d'un groupe international prestigieux.​
• Un environnement de travail stimulant et collaboratif.​
• La possibilité de développer vos compétences et de vous investir dans des projets concrets.​
• Un tremplin pour votre carrière dans l'industrie horlogère.​

​

Basé.e principalement à Glovelier, vous aurez également l’opportunité de côtoyer des collègues d’autres secteurs de recherche au sein de notre hub situé à Microcity, Neuchâtel.

​

Intéressé.e ? N'attendez plus, envoyez-nous votre candidature et rejoignez l'aventure Richemont !​

Stage de 6 mois dès février 2027

Catégorie de contrat: Convention de stage obligatoire​

• Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
• Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
• Assist the boutique manager in developing the team performance through coaching and mentoring.
• Collaborate with the boutique manager on client development strategy and CRM action plans.
• Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.

Qualifications

• 5 years minimum in luxury retail industry or equivalent
• Strong communication and inter personal skills
• Strong customer centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $70,000 – $80,000

Salary will be negotiated based on relevant skills and experience.

Boutique Operations

· Proactively collaborates with boutique teams to achieve operational excellence.

· Ensures that all boutique team members are aware of, and are compliant with all policies, SOPs and guidelines.

· Consolidates and prepares commission payouts on a monthly basis.

· Uniform management for all boutiques (order approval, buffer stock management, budget tracker)

· Support onboarding of new hires including uniform coordination and ensure timely access to all Maison systems.

· Co-ordinates the operational needs of the boutiques (air-conditioner servicing, pest control, floral arrangements etc.)

· Actively provides support in the planning and execution of boutique activations.

CRM support

• Manage CRM tools and leverage their full capabilities for client interaction and data management.
• Monitor and analyse CRM KPIs and cross-channel business trends to provide insights to optimize client retention, reactivation, engagement and conversion.
• Oversee integrated CRM campaigns and client communication across all touch points, ensuring a consistent and cohesive brand experience.
• Define omnichannel CRM guidelines and best practices to support customer engagement and suggest new client acquisition strategies to optimize and expand the customer base and optimize sales growth across the retail network.
• Partner with boutique teams to strengthen clienteling practices and CRM adoption within stores.

E-commerce Management

• Management of all e-commerce orders
• Liaise closely with the CRC team to maximise e-commerce sales and facilitate cross-channel conversion.

CANDIDATE PROFILE

• You have 4+ years of experience in the luxury commercial or retail industry holding a bachelor’s degree.
• Extensive experience in working in multicultural environments with multiple and diverse management stakeholders.
• You are an expert in Microsoft PowerPoint, Excel and have high proficiency in Reporting tools.
• You are known for your strategic and leadership ability, strong communication skills, client-oriented, team-player, structure and organized.
• You are an expert in analytical skills and is strives in working with data & database universe

You have a previous experience in the luxury industry (retail, hospitality). You have a strong sense of client services and hospitality. You are a dynamic, flexible, communicative, detail oriented and attentive person. You are sensitive to Jewelry, to the universe of the House and to artistic craftsmanship. You are comfortable in a retail environment in front of an international clientele. You are looking for a team adventure focused on the needs and satisfaction of our customers.Your master several languages, including English.

What are we expecting from you?

The Salon Ambassador reports to the Salon Manager and supports the delivery of an exceptional client experience, from welcoming and selling to clienteling and follow-up. The role acts as an ambassador of the Maison, while supporting events, Salon presentation and daily operations in line with Maison standards and procedures. The role is responsible for:

Delivering an exceptional client experience and seamless in-store journey, from client welcome through to sales and follow-up.

Drive selling and clienteling activities, including client recruitment, sales processing and developing long-term client relationships.

Act as an ambassador of the Maison, demonstrating strong knowledge of its history, products and brand identity.

Support the events, visual merchandising and boutique presentation in line with Maison standards.

Ensure smooth daily operations, including stock, supplies, back-office tools and administrative tasks.

Maintain high standards of Maison policies, procedures and product handling across all activities.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Please send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet our Salon Manager and Retail Director, SEA. Otherwise, you will receive an email to inform you that your application has not been successful.

BOUTIQUE ASSISTANT - CARTIER, BELLAGIO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Apprenti Horloger de Production - CFC (H/F/X)

Poste basé à La Côte-aux-Fées

COMMENT AUREZ-VOUS UN IMPACT ?

L’Horloger de Production assemble les différents composants de montres de tous genres (électroniques, mécaniques manuels ou automatiques), contrôle la qualité à différents stades de la production et corrige les éventuels défauts. Professionnel polyvalent, il assume toutes les opérations de production (assemblage, achevage, réglage, pose cadran, aiguillage, emboîtage, pivotage).

Dans le domaine spécifique de l’horlogerie, les horlogers réalisent principalement les activités suivantes :

• Micromécanique
• Assemblage
• Achevage, mise en marche, réglage, pivotage
• Emboîtage et habillage
• Mise en conformité du mouvement et de l’habillage
• Contrôles finaux

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?

• En 11ème année d’école secondaire, vous êtes passionné par le monde de l’horlogerie

• Personne motivé et minutieux avec une grande capacité de concentration et une excellente dextérité,
• Niveau scolaire général avancé

Le CFC est un Certificat Fédéral de Capacité. La formation se déroule selon le système dual (école – entreprise) et est fortement orientée vers la dimension pratique du métier.

La formation d’Horloger de Production est un cursus de trois ans alternant des cours techniques au sein de la Manufacture ValFleurier (3 jours par semaine) et des cours théoriques à l’école technique (CPNE – 2 jours par semaine)

VOTRE VOYAGE AVEC NOUS

Nous vous proposons d’évoluer dans un environnement de travail stimulant, vous serez intégré au sein de notre centre de formation interne situé à la Côte-aux-Fées. Votre cursus d’apprentissage sera dispensé par deux formateurs agréés, dans un esprit d’équipe et de bienveillance.

Nous nous réjouissons de recevoir votre candidature complète sur notre site de carrières (cv, lettre de motivation et les 3 derniers bulletins scolaires). Si votre candidature correspond aux critères d’entrée pour cette formation, vous trouverez ci-dessous les principales étapes du processus de recrutement :

- premier contact téléphonique avec notre équipe RH,

- évaluation théorique,

- évaluation pratique,

- entretien avec notre HR Business Partner et le responsable de la formation clôturera le processus de recrutement.

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

- Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

Ambassadeur de la Maison Cartier, vous êtes responsable de l’accueil du client dès son entrée dans la boutique. Vous assistez les vendeurs pendant les ventes et participez activement au bon fonctionnement de la boutique.

VOS MISSIONS

Ambassadeur Maison

• Incarne de manière exemplaire l’image et les valeurs de la Maison.
• Respect du grooming

Accueil des clients

• Welcoming, découverte de leur intention, installation, commande et service de boissons.
• Organise l’approvisionnement et la parfaite tenue au quotidien des postes boissons et traiteurs au sein de la boutique.

Soutien aux vendeurs

• Packaging : réalisation de paquets cadeaux, mise à disposition des certificats de garantie
• Double-check : réaliser une deuxième vérification du numéro de série des créations avant facturation par le vendeur

Réalisation des actions de personnalisation et d’entretien rapide
Après une formation dédiée :

• Réaliser des nettoyages et service éclat de créations
• Changement des cordons de bracelet

Acteur clé de la bonne tenue de la boutique

• Veille au rangement et à la propreté de la surface de vente et des backoffice
• Préparation et rangement des tables de ventes : s’assurer que les tables de ventes sont équipées de tous les outils nécessaires
• Participe à la maintenance de la boutique en collectant et remontant les besoins à l’équipe Managériale.
• Coordonne les commandes de consommables et du matériel de bureau

Les énoncés de responsabilités clés qui précèdent visent à décrire la nature générale et le niveau du
travail effectué par les personnes affectées à ce poste. Il ne s’agit pas d’une liste exhaustive de toutes les
responsabilités, fonctions et compétences requises du personnel affecté à ce poste.

PROFIL RECHERCHE

• Etudiant(e) en école de commerce ou université, Bac +2 / +3 / +4 / +5

• Langue : Français & Anglais courant

• Excellent relationnel & service client

• Prendre des initiatives

• Disponibilité

• Réactivité

• Orientation Client

• Esprit d’équipe

• Sensibilité au secteur du Luxe et du Retail

• Capacité d’écoute

Stage de 6 mois à pourvoir à partir de Novembre 2026 à Cannes.

• A passion for elevating client experience through data, insights and meaningful clienteling
• The ability to translate analytics into impactful business & retail strategies
• A drive to build seamless omnichannel journeys across retail, client service & digital touchpoints

Then you must be the right talent to join our team as a Client & Ebusiness Manager, SEAO!

Reporting to the Marketing, Client & Communications Director, the Client & E-business Manager actively contributes to shaping and implementing the global client services and omnichannel strategy in the region. The role ensure the highest standards of client satisfaction, retention, strengthens client knowledge, and drives business performance across all channels. You will collaborate closely with Retail, Marketing, CS and Management and seamless Piaget experience for all clients.

Key Responsibilities:

CRM Strategy & Performance:

• Shape and execute the overarching CRM strategy, aligned with HQ strategy, with clear accountability for client acquisition, engagement, and retention targets.
• Translate data into targeted, measurable CRM campaigns and initiatives — from insight to defined objective to business impact.
• Track, analyze, and optimize key KPIs (recruitment, conversion, retention, client value), through structured, regular performance report
• Ensure strict client data security, compliance and confidentiality

Clienteling, Retail and Omni-channel Impact:

• Lead the rollout and adoption of advanced clienteling practices and tools across our retail network, driving consistent usage and measurable uplift in client engagement and loyalty.
• Define and implement localized clienteling action plans to improve client recruitment, retention, and overall client lifetime value.
• Partner with commercial team to equip boutique teams with practical tools, comprehensive training, and clear guidelines to deliver personalized, elevated, and consistent client experiences.
• Own client segmentation and database sizing for activations — reviewing proposed targets with commercial team against available database, flagging gaps, and recommending adjustments before activation launch
• Close alignment with commercial and HQ teams, meticulously plan client itineraries to international events
• Lead regional rollouts of new digital features, tools and system improvements for ebusiness
• Build and maintain the analytics roadmap supporting retail and e-business growth.
• Act as the liaison between CRC and fulfillment teams to ensure accurate, seamless order processing.

Strategic Partnerships & New Client Activations:

• Proactively identify, evaluate, and cultivate strategic partnerships with malls, retailers, external luxury brands, high-end service providers, and exclusive lifestyle platforms (e.g., luxury hotels, private clubs, premium travel services, high-fashion events) to unlock new client segments and acquisition channels.
• Design and deliver high-impact VIC experiences that strengthen target clients and brand affinity, aligned with key commercial and brand moments

Project Leadership & Cross-Functional Execution:

• Own end-to-end delivery of CRM campaigns and client activations — from concept and stakeholder alignment through execution and post-campaign analysis

• Partner closely with commercial, marketing, and HQ teams to ensure aligned and effective CRM execution across all channels and touchpoints.

The exceptional skills we are looking for:

• University graduate
• 6+ years of experience in CRM
• Ability to Extract & Enhance client knowledge through analytics, segmentation and database insights
• Excellent communication, presentation and cross functional leadership abilities
• Ability to pivot & act creatively with a solution oriented mindset to support business needs
• Highly organised, detail oriented and able to manage multiple priorities
• Strong understanding of client behavior, luxury service and market dynamics
• Proven ability to build and execute strategy with measurable impact

SCOPE

Geographical Area: Southeast Asia & Oceania

Still wondering why you should apply?

• Your daily activities will be interesting, challenging and diverse
• You will be able to see and feel the impact of your actions
• No day will be like another!

Boutique Manager (m/w/d)

Ab dem 1. Januar 2027 für unsere exklusive Boutique auf der Goethestraße in Frankfurt

„Wer bei uns kauft, hat höchste Ansprüche, ein geschultes ästhetisches Verständnis und tiefe Leidenschaft für Wesentlichkeit. Wer bei uns verkauft, auch.“ - Alexandra, Brand Director Northern Europe

Lebe deine Leidenschaft…

• in der repräsentativen Leitung unserer Boutique in Frankfurt
• in der eigenverantwortlichen und zielorientierten Führung, Motivation und Weiterentwicklung deines Boutiquenteams
• in der Gewinnung neuer Kundinnen und Kunden sowie dem Ausbau und der Pflege langfristiger, starker Kundenbeziehungen
• im aktiven Verkauf unserer hochwertigen Uhren, Schreibgeräte und Lederartikel sowie der kontinuierlichen Steigerung der wirtschaftlichen Effizienz
• in der Konzeption, Vorbereitung und Durchführung exklusiver Events und Sonderveranstaltungen für ausgewählte Kundenzielgruppen in enger Zusammenarbeit mit dem Marketing-Team
• in der Umsetzung internationaler Marketingprogramme und der Durchführung von verkaufsfördernden Promotions in der Boutique
• in der operativen Verantwortung für alle Abläufe in der Boutique inklusive des Back-Offices
• in der optimalen Pflege des Boutique-Sortiments und der Bestandsgrößen mithilfe moderner SAP-Tools
• im Erstellen und Auswerten monatlicher Berichte (KPIs, Discount-Analysen, Customer Relationship Management und Customer Analysis)

Auf der Basis von…

• einer abgeschlossenen kaufmännischen Ausbildung oder einem relevanten Studium
• mindestens 5 Jahren fundierter Berufserfahrung in einer Boutique im Premium- oder Luxussegment
• deiner ausgeprägten Führungspersönlichkeit und nachweisbarer Führungserfahrung
• unternehmerischem Denken, deinem Sinn für innovative Ideen und einer hohen Flexibilität
• einer ausgeprägten Team- und Kundenorientierung sowie exzellenten Kommunikationsfähigkeiten
• sehr guten Deutsch- und sicheren Englischkenntnissen (weitere Fremdsprachen sind ein Plus)

In einer Kultur, die…

• seit über 100 Jahren Tradition mit Pioniergeist verbindet
• innovativ - weit über die Produktentwicklung hinaus - ist
• Individualität, Gestaltungsfreude und Begeisterungsfähigkeit vereint
• kosmopolitisch, lebendig und divers ist
• dich einlädt, im Team über dich hinauszuwachsen
• offen dafür ist, dass du sie mitentwickelst, prägst und Spuren hinterlässt

Beflügelt durch…

• wertvolle Schulungen, Produkt- und Verkaufstrainings
• gute Entwicklungsmöglichkeiten
• ein Provisionsmodell, das ebenso engagiert ist wie du
• die Sicherheit betrieblicher Altersvorsorge
• eine Verpflegungspauschale für dein leibliches Wohl
• Garderobe und Outfit für deine Arbeit
• Montblanc Produkte zu attraktiven Konditionen für Mitarbeitende

Kurz: Lebe deine Leidenschaft auf Basis deiner Talente und Fähigkeiten in einer inspirierenden und vielfältigen Kultur beflügelt durch Wertschätzung und Förderung. Lebe und erlebe das bei uns.

Wir freuen uns auf deine Bewerbung, wir freuen uns auf dich!

Dein HR-Team

The Watch and Jewelry Consultant role is a representative of Piaget and should ensure exceptional service for all clients. The Watch and Jewelry Consultant is responsible for achieving sales targets and proactively developing a Piaget Client Base.

Responsibilities

Sales Performance & Service:

• Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
• Define and recruit prospective clientele.
• Assist and support after sales clients.
• Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in Boutique events in order to develop potential clientele.
• Share ideas and recommendations to management in development of individual business.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.

Clienteling:

• Provide exceptional customer service surpassing client’s expectations at every opportunity.
• Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

General Operations:

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Attend and participate in all boutique meetings and trainings as required
• Support the management in any back of house/administrative operations as requested.
• Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
• Finalize all sales in SAP system.

Stock Management:

• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
• Participate and support the team with daily and annual inventories.
• Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

Qualifications

• 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25 - $27

Salary will be negotiated based on relevant skills and experience.

• Piloter nos campagnes de recrutement de stagiaires et alternants pour l’ensemble des Maisons de Richemont France tels que Van Cleef & Arpels, Montblanc et bien d'autres
• Collaborer avec les managers pour définir les besoins et la rédaction des annonces
• Organiser et animer des journées de recrutement
  

• Devenez le/la réfèrent(e) RH privilégié(e) pour les stagiaires et alternants, dès leur intégration
• Assurer le suivi de la population campus (bilan de mi-parcours et fin de parcours)
• Animer des évènements internes (découverte des Maisons, ateliers CV, afterworks, etc.)
  

• Accompagner la stratégie Campus et participer au développement de la Marque Employeur
• Créer du contenu pour la communication interne et externe

• Vous êtes reconnu pour vos qualités relationnelles et rédactionnelles.
• Vous êtes autonome, dynamique et créatif. Rigueur et organisation font partie de votre mode de fonctionnement.
• Vous avez un bon niveau d'anglais.

You will promote analytics & reporting tools

• Collaborate with Maisons to identify key performance indicators, translating business needs into actionable data insights
• Develop, improve and maintain analytics and reporting tools within Excel and the Google Cloud Platform (GCP) environment

• Support Maisons to implement analytics and reporting tools

You will contribute to ongoing projects

• Support project manager to animate a Supply Chain project (e.g. preparation and animation of workshops)
• Run ad-hoc analyses to bring data-base insights to business
• Formalize outcomes of analyses/workshops to prepare key business meeting

You will support the team growth and structuring

• Co-design and build methodological kits of our Supply Chain best practices
• Build user guides for our in-house tools
• Create communication support to promote initiatives internally

WHAT DO YOU NEED TO BE SUCCESSFUL WITH US?

• Enrolled in a Master’s degree or equivalent in engineering
• Strong interest and knowledge in Supply Chain
• Solid analytical and problem-solving skills
• Experience with dashboard/visualization tools (PowerBI or Looker)
• SQL/Python skills are a plus
• Strong organization, communication & interpersonal skills
• Fluent in English and French

Reports to: Boutique Director

Role Overview

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

Responsibilities

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Qualifications

Education:

• College degree preferred

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements

Technical Skills / Abilities:

• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus.

Personal Skills:

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $26 - $28

Salary will be determined based on relevant skills and experience.

• Front line representative of the Brand, responsible for managing the customer’s experience and selling products
• Maximize the sales of products, by achieving your own individual sales targets and helping to achieve the Boutique targets
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers’ needs and suggesting merchandise to meet their needs
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications

Requirements:

• Experience in luxury retail or hospitality
• Sales background in watches and jewelry is a plus
• Good command of Cantonese, Mandarin, and English
• Cheerful, Self-motivated with a positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills
• Customer & sales oriented
• Professional presentation

As a Logistics Administrator at Richemont, you will play a crucial role in executing the daily export shipments from Hong Kong to Asia-Pacific (APAC) markets. Your primary responsibilities will include:

• Prepare and maintain shipping documents, including invoice, packing lists, airway and customs documentation.
• Coordinate with internal brands, Customer Service team, warehouse, destination offices and external logistics partners to guarantee the smooth and timely delivery of our shipments.
• Monitor shipment status, resolve delivery issues and communicate delays or risks to relevant stakeholders.
• Apply and manage CITES permits and handle enquiries from AFCD.
• Lodge trade declarations in Tradelink.
• Validate billings from forwarders, updating and maintaining proper freight reports.
• Proactively identifying and resolving any transportation-related issues or bottlenecks to maintain exceptional customer experience.
• Perform ad-hoc tasks as required by manager to fulfil business needs.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

To thrive in this dynamic role, we are seeking a detail-oriented and adaptable Logistics Administrator with the following qualifications:

• Diploma level or above in Logistics, Supply Chain Management, or a related field.
• Minimum 3 years of experience in freight and international logistics position, preferably in the luxury or retail industry.
• Strong working knowledge of import and export procedures, customs clearance and transportation management.
• Excellent communication and interpersonal skills to liaise effectively with internal stakeholders and external parties.
• Proficiency in using SAP, ERP, Outlook, Microsoft Word and Excel
• Fast learner, proactive and the ability to work under pressure to meet tight deadlines.
• Good command of both spoken and written English and Chinese (Cantonese and Mandarin)

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with Assistant Logistics Operation Manager and Distribution and Trade Compliance Manager to learn more about team structure, culture, the role and manager expectations.

Depuis 1847, Cartier crée des pièces intemporelles et célèbre la beauté, l’amour et l’individualité. De nos boutiques à nos ateliers en passant par nos bureaux, notre Maison continue d’inspirer, une communauté de 10 000 personnes de plus de 100 nationalités, travaillant ensemble, s’épanouissant individuellement et contribuant à notre succès mondial. Partout dans le monde dans environ 40 pays, nous offrons des opportunités à des personnes passionnées et talentueuses qui peuvent nous aider à poursuivre notre héritage d’exploration et d’échanges riches de sens.

En rejoignant la Maison, vous inscrivez vos expériences et vos talents uniques dans cette mission, animée par nos valeurs.

Au fil des années, plusieurs engagements ont été pris par la Maison, afin d’avoir un impact positif via des initiatives culturelles, éthiques, sociales et environnementales. La Maison a su imposer un style et un univers uniques et faire de ses créations de véritables mythes, grâce à des femmes et des hommes qui font de leur passion leur métier.

Lieu de rencontre entre modernité et tradition, le Manufacturing Cartier Joaillerie développe et assure la production de pièces joaillières d’exception, en alliant performance logistique, savoir-faire techniques et innovation.

Chargé de Projets Méthodes de Conception (H/F) STAGE

Date de début : Avril 2027

Durée du contrat : 6 mois

Lieu : Paris 8 - déplacements ponctuels possibles en Suisse et Italie

QUEL SERA VOTRE IMPACT

Intégré(e) au sein de la Direction Nouveautés de Cartier Manufacturing Joaillerie, dans l’équipe Méthodes de Conception, vous contribuerez activement et participerez au pilotage de projets de Recherche et Développement en lien avec la construction de méthodologies/standards de développement Produit, la capitalisation et la digitalisation des pratiques et données métiers.

Dans ce cadre, vos principales missions consisteront à :

Améliorer, rationnaliser et paramétriser les Systèmes Fonctionnels utilisés sur les créations joaillières de la Maison Cartier (Durée : 6 mois / Charge 50%)

• Analyser la base existante et identifier les systèmes sur lesquels la balance Gains VS Efforts est la plus impactante pour les besoins métiers
• Définir avec les parties prenantes le range d’application des systèmes identifiés pour répondre à 80% des besoins métiers tout en respectant les codes joailliers
• Rédiger le mode opératoire d’utilisation de ces systèmes fonctionnes paramétrés, le partager aux métiers et accompagner le changement

Etablir le Standard sur les plans d’ensemble avec vues éclatés pour les besoins du Service Clients (Durée : 3 mois / Charge 20%)

• Faire l’état des lieux des plans existants et recueillir les besoins et contraintes du Service Client
• Définir les critères de création, de mise en forme et d’archivage des plans d’ensemble éclatés avec les différents métiers impactés
• Réaliser les templates 3Ds et 2Ds correspondants avec les Référents CAO sur les deux plateformes logiciels Creo et Rhino
• Présenter puis diffuser le nouveau standard aux différents métiers pour garantir sa bonne compréhension et son utilisation sur les prochains projets Nouveautés
• Réaliser un retour d’expérience à +3 mois pour vérifier le taux d’application et de conformité

Etablir le Standard sur les filets autour des pavages présents sur les créations joaillères de la Maison Cartier (Durée : 3 mois / Charge 30%)

• Faire l’état des lieux des critères dimensionnels et esthétiques existants et recueillir les besoins et contraintes des différents métiers
• Définir les critères dimensionnels et esthétiques à appliquer avec les différents métiers impactés
• Elaborer une méthodologie et des outils CAO permettant d’assurer la bonne application de ce nouveau standard sur les conceptions 3Ds et 2Ds avec les Référents CAO sur les deux plateformes logiciels Creo et Rhino
• Présenter puis diffuser le nouveau standard aux différents métiers pour garantir sa bonne compréhension et son utilisation sur les prochains projets Nouveautés

CE QUE NOUS RECHERCHONS

Etudiant(e) en dernière année d’école d’ingénieur, vous êtes à la recherche d’un stage dans le domaine de la gestion de projets techniques et/ou la standardisation technique.

Vous faites preuve d'une grande aisance et de connaissances sur le logiciel de conception numérique CREO, avec idéalement des connaissances également sur le logiciel RHINO, ainsi que sur la gestion de données techniques (PLM).

Vous êtes dynamique, réfléchi, faites preuve d’esprit d'initiative et êtes doté(e) de bonnes aptitudes relationnelles.

Vous êtes également reconnu(e) pour votre rigueur, votre curiosité, votre autonomie et votre capacité à gérer les priorités.

Vous savez fédérer les parties prenantes des projets dont vous serez en charge pour les faire avancer vers un but commun.

Ce stage vous permettra d’allier vos compétences en gestion de projets techniques, ainsi qu’en conception technique, tout en découvrant le cycle de développement et la fabrication des créations joaillières de la Maison Cartier.

Postulez dès maintenant !

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez l’un de nos Recruteurs, un membre de notre équipe RH, le/la Responsable du poste et passerez des cas d’étude ou d’évaluation en fonction des besoins.

Écrivez la prochaine étape de votre histoire avec Cartier.

Depuis 1847, Cartier crée des pièces intemporelles et célèbre la beauté, l’amour et l’individualité. De nos boutiques à nos ateliers en passant par nos bureaux, notre Maison continue d’inspirer, une communauté de 10 000 personnes de plus de 100 nationalités, travaillant ensemble, s’épanouissant individuellement et contribuant à notre succès mondial. Partout dans le monde dans environ 40 pays, nous offrons des opportunités à des personnes passionnées et talentueuses qui peuvent nous aider à poursuivre notre héritage d’exploration et d’échanges riches de sens.

En rejoignant la Maison, vous inscrivez vos expériences et vos talents uniques dans cette mission, animée par nos valeurs.

Au fil des années, plusieurs engagements ont été pris par la Maison, afin d’avoir un impact positif via des initiatives culturelles, éthiques, sociales et environnementales. La Maison a su imposer un style et un univers uniques et faire de ses créations de véritables mythes, grâce à des femmes et des hommes qui font de leur passion leur métier.

Lieu de rencontre entre modernité et tradition, le Manufacturing Cartier Joaillerie développe et assure la production de pièces joaillières d’exception, en alliant performance logistique, savoir-faire techniques et innovation.

Expert Joaillier Pièces Uniques (H/F)

Date de début : dès que possible

Lieu : Paris 2ème

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique. Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

A travers son histoire, Cartier s'est démarqué du fait de l'engagement de femmes et d'hommes singuliers. A ce titre, notre Maison offre à toutes et tous les mêmes opportunités d’accès à l’emploi, sans distinction notamment de genre, ethnicité, religion, orientation sexuelle, statut social, handicap et d’âge.

QUEL SERA VOTRE IMPACT

En tant qu'Expert Joaillier, vous rejoignez les ateliers de Pièces Uniques Haute Joaillerie de la Maison Cartier.

Vos principales missions sont les suivantes :

Vous accompagnez les ateliers dans le développement des pièces uniques et reproductibles de haute joaillerie,
Vous vous assurez de la mise en application des critères relatifs à la haute joaillerie de notre Maison,

Vous soutenez les ateliers dans leur processus de maîtrise des techniques joaillières.

Accompagner les ateliers dans le développement des pièces uniques et reproductibles en collaboration avec les équipes de la Manufacture Haute Joaillerie et de la Création :

• Vous participez au développement du produit depuis la réunion alpha jusqu’à sa mise en stock,
• Vous participez à la réunion de chiffrage des devis pré-affectation,
• Vous apportez votre expertise technique à l’atelier lors des choix techniques de conception,
• Vous vous assurez de la mise en œuvre des critères spécifiques à la haute joaillerie de notre Maison,
• Vous veillez à l’alignement de la pratique et du processus de fabrication pour chaque pièce unique ou reproductible,
• Vous collaborez avec l’équipe Création afin d’obtenir un compromis technico-esthétique qui respecte le qualitatif produit de la Maison,
• Vous êtes contributeur.rice au sein de l’équipe projet du respect de l’engagement coût/qualité/délai.

Assurer la mise en œuvre des critères joailliers de la maison et contribuer à leur évolution :

• Vous soutenez l’équipe création dans son processus de conception et dans le développement des projets,
• Vous accompagnez les partenaires externes dans la connaissance et la maîtrise des critères joailliers de notre Maison (partage de référentiels, animation autour des standards, …),
• Vous développez les partenaires externes dans leur capacité à proposer et trouver les solutions techniques adéquates,
• Vous participez à la communauté d’expertise.

CE QUE NOUS RECHERCHONS

Vous disposez d’une expérience confirmée en qualité de Joaillier au niveau OJ4 dans l’univers de la haute joaillerie.
Une très bonne aisance relationnelle et en communication sont nécessaires pour ce poste.
Vous appréciez transmettre votre savoir-faire et faites preuves de qualités pédagogiques.
Vous êtes l’aise pour travailler de façon transversale.
Vous êtes reconnu.e pour votre rigueur et votre capacité organisationnelle.

Postulez dès maintenant !

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez l’un de nos Recruteurs, un membre de notre équipe RH, le/la Responsable du poste et passerez des cas d’étude ou d’évaluation en fonction des besoins.

Écrivez la prochaine étape de votre histoire avec Cartier.

Reports to: Boutique Director

Role Overview

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors.

Responsibilities

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
• Consistently achieve and ideally exceed the sales target, always following retail guidelines
• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Qualifications

Education:

• College degree preferred

Required Experience:

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements

Technical Skills / Abilities:

• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus.

Personal Skills:

• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25 - $30

Salary will be determined based on relevant skills and experience.

Au sein de notre Manufacture du Brassus (VD) vous orchestrer et optimiser l'ensemble des flux physiques et informationnels liés à la production, depuis l'approvisionnement jusqu'à l'expédition, afin de garantir une adhérence optimale au plan de production.

Pour ce faire, vous coordonner de manière directe les activités de planification/ ordonnancement (4 personnes) et de manière indirecte, les réceptions /expéditions (9 personnes) tout en menant une démarche globale d’optimisation des flux et process.

VOTRE RÔLE À JOUER

PILOTAGE OPERATIONNEL & COORDINATION TRANSVERSE

• Participer activement au processus S&OP afin d’assurer l’adéquation charge/capacité et anticiper les besoins de production.
• Piloter les analyses de performance et les plans d’actions associés grâce à des KPI pertinents et orientés résultats.
• Garantir le suivi et la maîtrise des opérations afin d’atteindre les objectifs de qualité, coûts et délais.
• Collaborer étroitement avec les équipes transverses (Développement Mouvements, Achats, Qualité, Production) afin de garantir une coordination efficace et une communication proactive.
• Coordonner les lancements de production en lien avec le Plan Directeur de Production.
• Superviser les activités du Warehouse central et assurer une gestion fluide des flux logistiques.

OPTIMISATION DES FLUX & EXCELLENCE OPERATIONNELLE

• Accompagner la transformation des flux et des processus pour renforcer l’agilité et la robustesse de l’organisation.
• Identifier, prioriser et piloter les initiatives d’amélioration continue en cohérence avec les enjeux stratégiques du site.
• Optimiser les flux logistiques et industriels en appliquant les principes Lean Manufacturing (Kanban, CONWIP, flux tirés, standardisation).
• Structurer les processus et renforcer les standards opérationnels afin d’améliorer durablement la performance.
• Développer une culture orientée résolution de problèmes, innovation et efficacité opérationnelle.

MANAGEMENT D’EQUIPE & DEVELOPPEMENT DES COMPETENCES

• Manager et développer une équipe performante : planifier et organiser le travail, soutenir et responsabiliser les collaborateurs pour atteindre les résultats escomptés.
• Promouvoir le développement des compétences : gérer le plan de relève, favoriser la polyvalence, identifier les besoins en formation et encourager l’évolution professionnelle de chaque membre de l’équipe.

LES QUALITÉS POUR EXCELLER

Issu(e) d’une formation d'ingénieur (ou titre équivalent) en Supply Chain, Gestion de Production Industrielle ou Logistique, vous bénéficiez d’une expérience managériale de 10 années dans un environnement industriel.

Vous êtes capable de vous positionnez à la fois sous un angle stratégique et opérationnel pour supporter au mieux l’activité de production du site.

Vous êtes en parfaite maîtrise de SAP, des outils bureautiques, notamment Excel mais aussi Power BI.

Vacheron Constantin célèbre 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

Vous disposez de compétences techniques Maintenance et connaissances en EHS. Vous êtes rigoureux(euse) organisé(e) et avez une bonne gestion des priorités. Vous avez un excellent sens du relationnel. Vous êtes à l’aise avec les outils informatiques et maitrisez parfaitement Excel. Vous possédez une habilitation électrique.

Qu’attendons-nous de vous ?

Rattaché(e) au Responsable EHS Métiers Haute Joaillerie, vous participez aux actions de maintenance du site et des outillages de production et êtes impliqués dans les sujets EHS de l'atelier.

Dans le cadre de vos fonctions :

Maintenance

• Vous participez au maintien en bon état du site en pilotant les intervenants internes & externes ;
• Vous mettez en place et suivez des plans de maintenance des sites et des outillages ;
• Vous participez et développez les outils nécessaires pour assurer les plans de maintenance : montage et pratique de la GMAO (gestion par anticipation des besoins machines, planification, etc) ;
• Vous êtes en charge de la maintenance préventive (maintenance annuelle des lasers, des fondeuses, des fours, etc) et de la maintenance curative (changement de pièces, résolution de bugs, etc) ;
• Vous mettez en place les postes de travail : amélioration, réparation au besoin ;
• Vous établissez des plans de prévention avec les prestataires ;
• Vous avez en charge l’animation maintenance : rappel du port des EPI, bonnes pratiques, etc.

EHS

• Vous aidez à la préparation, conduite d’audits internes et externes et à la mise en place de plan d’actions et de mesures correctives si nécessaire ;
• Vous mettez à jour le système de gestion EHS des Ateliers ;
• Vous êtes le référent au sein de l’Atelier sur les problématiques liées à l’hygiène et la sécurité des salariés.
• Vous serez en charge, avec les membres de l’équipe, de la gestion administrative à travers la gestion des budgets d’investissements EHS & l’élaboration des outils de contrôle de l’activité (reporting mensuel, études ponctuelles) et enfin des tâches administratives liées à l’activité de l’Atelier.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous aurez ainsi l'opportunité d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et un accompagnement quotidien.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien dans nos locaux.

Vous rencontrez la Responsable EHS Métier Haute Joaillerie, la Directrice de l’atelier et la Responsable Ressources Humaines

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

- 12-month fixed-term contract-

YOUR MISSION:

The Workplace & Facilities Trainee (m/w/d) will directly support the Workplace & Facilities Project Manager in key operational and strategic initiatives. A primary focus of this role will be supporting the assessment, deployment, and adoption of an Integrated Facility Management (IFM) project and ServiceNow ticketing tool across network Boutiques, alongside supporting tender management, insurance processes, and general team administration.

KEY RESPONSIBILITIES:

1. Project Support & ServiceNow Deployment (IFM)

• Assessment & Data Collection: Assist in gathering baseline information and requirements from network Boutiques for the IFM project assessment phase.
• Liaison & Change Management: Act as a communication bridge between the Boutiques and the ServiceNow technical team to ensure smooth rollout and deployment.
• User Adoption: Support Boutique teams in adopting the ServiceNow platform through basic guidance, onboarding assistance, and answering operational queries.
• Ticketing & Reporting: Monitor reports from the ticketing tool to track issue resolution, service levels, and operational trends.
  

2. Contract & Tender Management Support

• IFM Tender Process: Collect, organize, and consolidate essential data required for IFM tender documents.
• Offer Analysis: Assist in preparing tender packages and analyzing incoming vendor offers/bids.
• Contract Monitoring: Maintain and update tracking/alert tools to monitor critical contract deadlines, key deliverables, and upcoming renewals.
  

3. Insurance & Incident Management

• Location Coverage: Coordinate insurance coverage requests and administrative requirements for new store/location openings.
• Incident Administration: Process insurance requests, compile documentation for claims/incidents, and liaise with relevant internal or external stakeholders.
  

4. General Administration & Project Management

• Reporting & Documentation: Support the Project Manager with preparing management presentations, status reports, and analytical documents.
• Budget Tracking Support: Assist in gathering data for budget monitoring, expense tracking, and financial reviews.
• Operational Tasks: Provide ad-hoc administrative support for ongoing workplace and facilities projects.
  

YOUR PROFILE:

• Education: Currently pursuing or recently completed a Bachelor’s or Master’s degree in Business Administration, Facility Management, Real Estate, Project Management, or a related field.
• Skills:
  • Strong interest in Facility Management, digital tooling (e.g., ServiceNow), and project coordination.
  • Good analytical capabilities with attention to detail (experience with data collection and offer analysis).
  • Excellent organizational and time-management skills.
  • Strong interpersonal and communication skills to engage effectively with Boutique teams and vendor partners.
• Tools: Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word). Familiarity with ticketing platforms (e.g., ServiceNow) is an asset.
• Languages: Professional working proficiency in German and English.

Durée : 6 mois – temps complet

Département : Au sein du département Retail Architecture, vous êtes rattaché(e) à l’équipe Boutique Concept

Correspondez-vous au profil ?

Vous êtes étudiant(e) en formation architecture/architecture d’intérieur niveau Master ou année diplômante. Convention de stage obligatoire.

Vous êtes curieux(se) et intéressé(e) par l’environnement retail de luxe.

Vous disposez d’un bon relationnel et vous appréciez le travail collaboratif.

Proactif et autonome, vous avez une bonne gestion des priorités.

Vous avez un esprit créatif avec de bonnes connaissances techniques.

Vous maitrisez la suite Adobe et particulièrement Photoshop, AutoCad, un logiciel de 3D (Rhino / SketchUp), la suite office et l’anglais.

Qu'attendons-nous de vous ?

Le département Retail Architecture a la charge de la conception et l’agencement des boutiques, à l’international. Au sein de l’équipe Boutique Concept, vous accompagnez les architectes et designers dans le développement de divers projets créatifs :

Participer à des recherches pour les développements de concepts et à la création de mood boards.

Réaliser des plans, élévations et images 3D pour les espaces architecturaux et mobilier.

Propositions de mobilier et dessins de détails divers.

Participation à la création d’éléments décoratifs spécifiques.

Prospection et sourcing chez les éditeurs, fournisseurs, artisans et savoir-faire.

Assister les équipes aux envois et au suivi des échantillons.

Élaborer des guidelines et supports de communication pour assurer la cohérence des projets en interne et avec les prestataires (briefs fournisseurs, comptes-rendus, documentations techniques).

Coordination d’une newsletter mensuelle et présentation aux équipes.

Participation à la réalisation de présentations et rédaction de comptes rendus de réunions.

Elaboration d’un agenda des expositions, salons et évènements en liens avec les développements de l’équipe en France et Europe.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience !

Sales Supervisor

Delvaux| San Jose

Reports to: Boutique Director

Role Overview

The Sales Supervisor is responsible for ensuring a seamless client journey by maintaining strong sales and supporting the sales team in the selling ceremony. The Sales Supervisor is also a partner to the Store Manager in maintaining a well-run store.

Responsibilities

• Be a leader in the business; motivate the team and empower an environment of teamwork, trust and collaboration in the store.
• Drive sales and achieve sales goals through sales strategies, clienteling, sourcing new customers and fostering long-term relationships with existing customers.
• Maximize sales and measure sales performance and conversion rates daily, regularly assess the business and make recommendations based on strengths and opportunities.
• Lead by example and enable a client centric environment by providing outstanding service to our customers and continuous client development.
• Support in-store with operations as needed, including but not limited to visual merchandising, opening/closing procedures, inventory management, etc.
• In partnership with the Store Manager train, coach, and develop sales associates.
• Assist Store Manager in the daily brief with communication on sales, client outreaches, KPI’s & product performance.
• Selling floor lead, assists team in hosting clients and coach them increasing retail experience and clienteling.
• Create and foster strong working relationships with external partners, including but not limited to Concession Shop Stores

Qualifications

• 5+ years of retail experience required, preferably with at least 2 years of management or supervisory experience, in a luxury setting.
• Vast knowledge of Leather Goods and CRM Experience
• Strong knowledge and passion of the brand and luxury industry
• Strong salesfloor presence and a client focused mindset
• Strong interpersonal, communication, organization, and follow-through skills

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $30-$35/hr

Salary will be determined based on relevant skills and experience.

Jewelry repair business in general

• Repair, polishing, engraving, diagnosis according to brand policy ・PC operation (SAP, Excel input, mail, etc.)

ジュエリー修理業務全般

• ブランドポリシーに沿った修理、ポリッシング、文字彫り、診断 ・PC操作（SAP、エクセル・ワード入力、メールなど）

Business Trip:出張

None:なし

Candidate Specifications(Experience, Skills and Abilities):求められる経験、スキル、能力

• Broad knowledge of jewelry ・Coordinated and able to respond flexibly to changes in things ・Concentration, patience and ambition
• High communication skills ・Maintain delivery time and quality
• Do business with a focus on productivity
• Good communication with related departments
• Compliance with rules

• ジュエリーに対する幅広い知識
• 協調性があり、物事の変化に柔軟に対応できる
• 集中力、忍耐力、向上心がある
• コミュニケーション能力が高い事
• 納期、品質の維持
• 生産性を意識した業務遂行
• 関連部署との良好なコミュ二ケーション
• ルールの順守

Experience:経験年数

5 years of experience in jewelry making, repair, polishing, etc.

ジュエリー作成、修理、ポリッシングなど、経験5年以上

Language Ability:語学力

Basic business English is acceptable (not required)

基本的ビジネス英語ができれば、尚可（必須ではありません）

Main Purpose

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel OONM + give clients what they desire and aspire, turning them into ambassadors

Key responsibilities

Develop Client Relationship

• Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
• Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
• Ensure accurate and strategic client data capture to foster engagement, follow-up, and long-term retention.

Consistently achieve and ideally exceed the sales target, always following retail guidelines

• Master the key moments of the sales ceremony
• Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
• Handling negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors

Act as a Maison ambassador

• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

Deliver daily boutique operations

• Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

주요 목적 (Main Purpose)

• 호기심과 겸손함을 바탕으로 전문성을 발휘하여 개인화된 프리미엄 고객 경험을 제공하고, 고객과 진정한 장기적 관계를 구축하며 니즈를 파악하여 그들을 브랜드 앰배서더로 만드는 것입니다.

주요 책임 (Key responsibilities)

고객 관계 개발 (Develop Client Relationship)

• 모든 고객에게 인사하고 응대하며, 뛰어난 서비스 기준, 견고한 제품 지식 및 고객 서비스의 모든 요소를 모든 접점에서 제공함으로써 탁월하고 독특한 매장 내 경험을 선사합니다.
• 부티크 및 현지 경영진과 협력하여 매장 내 및 외부 행사와 네트워킹을 지원하고 참여하기 위한 계획을 수립합니다.
• 고객 참여, 후속 조치 및 장기적인 유지율을 높이기 위해 정확하고 전략적인 고객 데이터 캡처를 보장합니다.

일관되게 판매 목표를 달성하고 이상적으로 초과 달성하며, 항상 리테일 가이드라인을 준수합니다. (Consistently achieve and ideally exceed the sales target, always following retail guidelines)

• 판매 의식의 핵심 순간들을 중요시합니다.
• 고객이 이야기하도록 유도하는 올바른 질문을 하고, 그들의 요구를 경청하며, 판매를 성사시키고 부티크로 다시 방문하도록 유도하는 올바른 정보를 얻습니다.
• 협상 및 이의 제기를 능숙하게 처리합니다.
• 메종의 가치에 따라 애프터 서비스 고객을 지원합니다. 탁월한 고객 경험을 제공할 추천을 제안하고 참고 자료 역할을 합니다.
• 업계 뉴스 및 경쟁사에 대한 최신 지식을 보유합니다.

메종 앰배서더 역할 수행 (Act as a Maison ambassador)

• 메종의 가치, 코드, 역사에 대한 광범위한 지식을 보여주고 고객에게 공감할 수 있는 이야기를 전달하는 강력한 능력을 발휘하여 메종에 대한 열정을 전달합니다.
• 메종의 독특함을 강화하기 위해 메종 제품/컬렉션에 대한 자세한 설명을 제공합니다.
• 메종 컬렉션에 대한 폭넓은 지식을 보여주어 우리의 시계의 독특함을 홍보하고 고객에게 맞는 접근 방식을 적용합니다.

일일 부티크 운영 수행 (Deliver daily boutique operations)

• 그룹, 메종 및 부티크의 모든 보안 및 운영 정책과 절차를 이해하고 준수합니다.
• 부티크의 일일 운영을 지원하고 유지보수 문제에 대해 소통합니다.
• 성공적인 감사를 준비하고 보장하기 위해 일일 및 연간 재고 조사 및 순환 재고 조사에 적극적으로 참여합니다.
• 필요에 따라 특별 프로젝트(예: 가격 변경, 백오피스 업무 지원 등)를 지원합니다.

Please note that you must be enrolled in a university for the entire duration of the internship.

MAIN PURPOSE

As part of the European Cartier team, the CRC coordinator will work closely with senior management teams to provide assistance with administrative tasks, teams support & accompany the development of the Amsterdam platform as a strong Relational hub of excellence within the Cartier Maison.

HOW WILL YOU MAKE AN IMPACT?

• Assist the Head of CRC in various tasks and projects
• Coordinate, organize and follow major teams’ events, external visits in partnership with concerned departments and projects
• Support our department in special projects/initiative and ensure their coordination
• Provide seamless support to leadership teams
• Support teams in day-to-day operations
• Organize, execute, and assist with activities (staff meeting, all-hands meetings, on-sites/off-sites, and team social events).
• Ensure qualitative communication internally to inform, update and promote activities and projects within the CRC

SKILLS

• Strong organizational skills & time efficiency
• Excellent communication skill
• Ability to lead and coordinate different projects
• Ability to work with cross-functional teams and roles
• Ability to take initiatives

PROFILE

• Areas of study in communications, business management/development or hospitality
• Luxury background is a plus
• English mandatory as main working language
• Self-motivated, pro-active and persistent

HOW DO WE KEEP YOU SMILING?

This internship enables you to develop yourself in an international environment. You can expect to gain excellent insight into luxury markets, as your team members will gladly share their years of expertise with you.

This is a paid internship (including commuting allowance).

YOUR JOURNEY WITH US

If your application is selected, we will reach out to you within 2 weeks for an informal introductory call.

In the interview process with us, we always ensure you have complete insight and transparency.

If this sounds like the perfect opportunity for you, apply now!

OBIETTIVO:

La figura inserita sarà coinvolta nella partecipazione della stesura del Piano di Produzione attraverso la redazione del dettaglio per i Gruppi di Produzione che operano nel sito produttivo, relativamente all’attività di banco, incassatura, pulitura, incisione, lavaggio e rodiatura.

RESPONSABILITA’:

- Redige il piano di dettaglio mensile dell’area di competenza ed effettua il controllo avanzamento del piano;

- Formalizza un bilanciamento dei carichi e definisce la capacità produttiva;

- Effettua il monitoraggio quotidiano dell’avanzamento del piano di produzione del prodotto finito;

- Evidenzia gli scostamenti rispetto al piano e valuta insieme al Responsabile del Gruppo di Produzione gli interventi necessari per il recupero del ritardo;

- Raccoglie i dati relativi a (KPI):

• Avanzamento percentuale Tasso di servizio al cliente

• Avanzamento della produzione in termini di ore e volume prodotto

• Rendimento per gruppo di lavoro

• Avanzamento nuovi lanci in produzione

- Collabora con la Supply Chain per la gestione delle commesse urgenti ed elabora i dati del magazzino prodotto finito e quelli di chiusura per valutarne gli scostamenti;

- Definisce il piano di approvvigionamento dei componenti per garantire l’alimentazione della produzione;

- Redige il piano delle subforniture e interfaccia con i fornitori per il Piano di Produzione

- Supporta il piano di avanzamento dei nuovi fornitori di fase.

JOB PROFILE:

- Titolo di studi: Laurea ingegneria

- Esperienza almeno triennale nella mansione in contesti produttivi

- Abilità tecniche: Conoscenze dinamiche flussi produttivi, logiche programmazione e pianificazione. Conoscenza gestionale SAP. Ottima conoscenza di Excel e del Pacchetto Office.

- Altre abilità: La conoscenza della lingua francese è elemento preferenziale.

JOB PROFILE:

Cosa Offriamo

Contratto a tempo indeterminato

CCNL Industria orafa ed argentieri

Full time

Salary range 35- 41k EUR

8€ al giorno ticket restaurant

Welfare

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities

Evening Shift: Monday - Friday 1:00 PM - 9:30 PM (hours may vary depending on business needs)

PRIMARY DUTIES

Prepares, processes and moves merchandise productively and accurately according to established guidelines in order to meet location standards. Practices safety awareness. Works independently and in a team as assigned and moves between job functions as needed. Job functions may include but are not limited to: Picking, Packing, Replenishment, Shipping, Receiving, and Inventorying. Processing must be completed in a timely manner to maintain established department and location standards/goals.

KEY RESPONSIBILITIES

• Picks, packs and merges orders.

• Rebags/Retickets, replenishes and/or stocks merchandise as needed.

• Loads and/or unloads trailers, scans merchandise, builds pallets and labels merchandise.

• Verifies accuracy of production or location; may set or assign locations of products

• Maintain designated work area clean and in a safe working environment

• Adheres to company policies and procedures; follows department training guidelines, best practices and operating procedures.

• Follows all RNA Safety Guidelines

• Ensures equipment and other department supplies are maintain in a safe manner.

• Able to perform standing and or walking work throughout an 8-12 work shift while meeting performance target expectations in a non-climate controlled facility.

• Able to climb stairs, bend, twist, step, stoop, reach, lift, pull and push.

• Physical ability to move merchandise weighing up to 30 pounds on a regular basis without assistance and items heavier than 30 pounds on an occasional basis with assistance.

Qualifications:

• High School Diploma or GED

• Fluent in English: reading, speaking, writing

• Entry level warehouse and/or production work environment

• Basic level use of desk top computer and Hand Held Radio Frequency (RF) devices

• Able to perform basic math computations: adding, subtracting, multiplying, division.

• Operate equipment in a safe manner without contributing toward safety infractions.

• Able to demonstrate attention to detail.

• Flexibility in terms of work schedule. Attendance is required for scheduled shifts.

• Demonstrate eagerness to learn.

• Ability to work as part of a team and interact effectively with others (Associates, Managers Supervisors, etc.)

• Ability to follow instructions.

• Ability to perform tasks consistently and accurately.

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• Technical Skills / Abilities:

• Basic level use of desk top computer and Handheld Radio Frequency (RF) devices

• Able to perform basic math computations: adding, subtracting, multiplying, division.

• Operate equipment in a safe manner without contributing toward safety infractions.

• 
  

Personal Skills:

• Able to demonstrate attention to detail.

• Flexibility in terms of work schedule. Attendance is required for scheduled shifts.

• Demonstrate eagerness to learn.

• Ability to work as part of a team and interact effectively with others (Associates, Managers Supervisors, etc.)

• Ability to follow instructions.

• Ability to perform tasks consistently and accurately.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

The Operations Lead will work closely with the Supervisor, overseeing and optimizing the daily operations within our luxury retail distribution center. This role is ensures the efficient and accurate processing of high-value goods while maintaining the highest standards of quality, security and cost efficiency. Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical. This role also involves leading the implementation and continuous operational improvements.

Responsibilities

• Supervisor Support: Assist the supervisor in daily tasks, providing support and guidance as needed to ensure smooth team operations and hand offs to multiple shifts.
• Team Leadership & Management: Train, and mentor a team of employees; providing guidance, monitoring performance, and ensuring policy adherence. Equip the team with necessary skills and knowledge.
• Operational Excellence: Assign daily work, monitor progress, and adjust to meet operational demands. Oversee efficient processing of luxury retail products. Monitor KPIs, resolve bottlenecks, and maintain quality/security standards.
• Communication & Collaboration: Serve as the point of contact for brands/Maisons. Communicate with internal teams. Perform shift communication plans.
• SOPs & Continuous Improvement: Lead SOP implementation and maintenance. Identify and implement process improvements using Lean/5S principles. Conduct 5S audits and participate in change management.
• Safety & Housekeeping: Maintain a safe and clean work environment, ensuring adherence to safety protocols.
• System & Project Participation: Participate in SAP/EWM system checks and business development projects.
• Cross-Functional Support: Cross-train to support multiple departments.
• Leadership Development: Participate in activities to strengthen leadership skills, such as stand up meetings, all hands facilitation, teach backs, audits, and SOP development.
• Problem Solving & Decision Making: Proactively resolve issues, make data-driven decisions, and escalate complex problems.

Qualifications

• High school diploma or equivalent required
• 2-3 years of experience in operations or similar type of environment
• Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
• Understanding of Logistics processes (Inbound, Outbound, Returns, Inventory, and Planning Scheduling, etc.) a plus.
• Experience with Warehouse Management systems; SAP experience a strong plus.
• Intermediate knowledge of Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Proven experience in leading and managing teams.
• Excellent communication, interpersonal, and problem-solving skills; Spanish is a plus.
• Ability to thrive in a fast-paced, demanding environment.
• Strong attention to detail and commitment to quality.
• Continuous improvement mindset, open to learning and finding new and innovative solutions.
• Flexibility to adapt quickly to changing circumstances. Must be flexible in working different departments, functions, and shifts.
• Experience in identifying root causes of problems and implementing corrective actions to prevent recurrence.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

Accounts Payable Specialist

Finance | Shelton, CT

Reports to: Accounts Payable Supervisor

Role Overview

Process invoices for approval and payment in SAP and employee expenses in Concur for United States and Canadian operations. Manage inquiries from internal and external customers. Ensure compliance with all Richemont Americas policies.

Responsibilities

• Ensure invoices are processed in SAP timely and accurately per Richemont policies
• Work with Vendors, Brands, and Functional Areas to identify and resolve billing and/or payment issues
• Audit employee expense reports for policy compliance and proper categorization of business expenses. Coordinate payment release or return of reports to employees. Consult with approving managers to resolve deviations from policy.
• Respond to inquiries from internal and external customers regarding status of invoices, payments, and expense reports
• Coordinate month and year end closings
• Liaise with Procurement, Vendor Master Data, and Accounting to ensure accurate postings

Qualifications

• Minimum of two years relevant experience.
• Proficient in Microsoft Office programs: Word, Excel & PowerPoint
• Experience with SAP or similar ERP system preferred
• Experience with Concur a plus
• Excellent communication, organization, and customer service skills
• Ability to work both with a team and individually
• Travel to NYC and other domestic locations may be required on occasion

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Compensation Range: $31.00-33.00/hour

Salary will be determined based on relevant skills and experience.

As an ambassador of Alaïa, the Assistant Boutique Manager embodies the image and values of the Maison.

You are co-responsible for inspiring and developing your team to deliver exceptional client experiences, meet quantitative and qualitative objectives, and ensure the boutique’s growth and success.

KEY RESPONSABILITIES

- Boutique performance and sales development

· Co-monitor the achievement of boutique sales targets and KPI’s

· Identify growth opportunities and implement business action plans to boost performance.

· Collaborate with the Boutique Manager on quarterly action plan to drive growth and achieve expected results

· Prepare regular reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.

- Team management and people development

• Support the Boutique Manager in the recruitment, training and management of the team to optimize personal and boutique performance and profitability

• Delegate operations activities and establish clear responsibilities within the team

• Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions

• Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices

• Support the Boutique Manager with the annual performance management process to provide feedback

• Create a business-oriented approach and positive mindset in the boutique through team builder and supportive environment

- Boutique operations and administration

• Ensure full compliance with the Maison policies, procedures and brand standards, maintaining a flawless boutique environment.

• Supervise the boutique back office and administration, including invoices, plannings, payroll etc.
• Oversee and coordinate the day to day operational activities of the boutique, ensuring smooth, efficient and seamless execution of all processes.
• Monitor and maintain visual merchandising standards, ensuring alignment with the brand image.
• Guarantee the boutique’s maintenance and upkeep in accordance with the Maison’s standards.

- Client development

• Promote clienteling behaviors and best practices within the team, including proactive outreach to existing clients and prospects, personalized styling, and appointment-based services.

• Elevate the in-store and out-of-store client experience in line with the Maison standards and guidelines.

• Define, with HQ and the Boutique Manager, specific objectives for client retention, recruitment, and reactivation to achieve sales targets.

• Leverage clienteling tools to drive results (CRM app, client development plans, local experiences).

• Analyze and report on the ROI of clienteling and CRM actions, identifying opportunities for improvement.

• Develop local partnerships with personal shoppers, stylists, and other key actors to attract a targeted and high-quality luxury clientele.

- Market Awareness and Strategic Initiatives

• Stay informed about competitors’ activities and trends in the luxury fashion market to provide actionable insights.

• Develop partnerships with key stakeholders and participate in local events to strengthen the boutique’s presence.

• Align local strategies with the Maison overall goals to ensure consistency and sustainable growth.

Profile :

· At least 5 years’ experience in luxury retail, with a strong track record in sales, operational excellence and team management.

· Leadership: Dynamic and inspiring leader with the ability to build and motivate high-performing teams.

· Manager with an operations focused, with strong expertise in overseeing boutique operations, optimizing processes, and ensuring operational efficiency.

· Business Acumen: Strategic thinker with excellent analytical skills and the ability to develop and execute long-term visions.

· Market Knowledge: Solid understanding of the luxury fashion market and client behavior, particularly in international contexts.

· Language Skills: Fluency in English is essential; additional languages are a plus

QU’ATTENDONS-NOUS DE VOUS ?

Richemont place le client au cœur de sa stratégie. Au sein du Groupe, l’équipe Client Marketing contribue à développer cette culture client grâce à la donnée et aux insights, afin d’aider nos Maisons à proposer des expériences personnalisées, pertinentes et porteuses de sens.

Vous rejoindrez l’équipe Client Measurement, composée de la Client Data Factory, du pôle Client Analytics & AI et du pôle Voice of Client, et serez rattaché(e) au Head of Client Measurement.

En tant que Voice of Client (VoC) Program Manager, vous piloterez le développement et l’optimisation du programme VoC à l’échelle du Groupe. Vous accompagnerez les Maisons dans le développement de leurs dispositifs et contribuerez à transformer la voix du client en leviers concrets d’amélioration de l’expérience.

Dans le cadre de vos missions, vous :

• Assurerez le bon fonctionnement, l’évolution et le déploiement du programme VoC à l’échelle du Groupe.
• Superviserez les partenaires externes en charge du déploiement et collaborerez avec les équipes techniques du Groupe afin de définir les priorités et de suivre la feuille de route.
• Animerez la communauté VoC et accompagnerez les Maisons dans l’optimisation de leur utilisation du programme.
• Intégrerez de nouvelles sources de retours clients, notamment issues des réseaux sociaux, forums et avis en ligne, afin d’enrichir la connaissance client.
• Collaborerez avec le VoC Analyst afin de transformer les données en recommandations concrètes au service de la stratégie client.

CORRESPONDEZ-VOUS AU PROFIL ?

Vous disposez d’au moins 4 ans d’expérience en gestion de programmes VoC et êtes à l’aise dans le pilotage de projets impliquant de nombreux interlocuteurs. Votre sens de la communication vous permet de fédérer les équipes, d’animer une communauté et de faire le lien entre les enjeux métiers et techniques, dans un environnement international et résolument orienté client. Une certification Medallia serait appréciée.

Pourquoi nous rejoindre?

Vous aurez l’opportunité de contribuer à la stratégie VoC à l’échelle du Groupe et d’avoir un impact concret auprès de Maisons prestigieuses à travers le monde. Vous développerez votre expertise en pilotage de programmes stratégiques tout en participant à l’évolution d’une culture toujours plus orientée client et data, au sein d’un environnement international, dynamique et collaboratif.

QU’EST-CE QUI DIFFÉRENCIE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

• Nous valorisons et encourageons la collégialité, le courage, la curiosité, l’empathie, l’humilité et l’intégrité.
• Nous prenons soin du monde dans lequel nous vivons.

VOTRE EXPÉRIENCE CANDIDAT AVEC NOUS

Si vous êtes passionné(e) par l’expérience client et souhaitez mettre la donnée et les insights au service de stratégies à fort impact, nous serions ravis d’échanger avec vous. Postulez directement en ligne !

Si votre profil est retenu, vous serez contacté(e) par l’équipe Talent pour un premier échange, puis rencontrerez :

• 2ᵉ entretien : Head of Client Measurement
• 3ᵉ entretien : Group Client Marketing Director

Dans le cas contraire, vous recevrez un courriel vous informant que votre candidature n’a pas été retenue.

MAIN TASKS

Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to provide an efficient organization model to optimize the worldwide Customer Service operations, bringing efficiency, consistency, performance and control. The RCS department is currently opening an internship position as Project Manager Assistant. The aim of the internship is to provide support to Project Managers involved in defining/applying the Group’s customer service program through strategic, operational and organization projects.

KEY RESPONSIBLITIES

1. Contribute to continuous improvement projects related to the organization, structure and control of the worldwide service centers network:

· Define operational standards (lean management, process optimization, 5S, HSE, compliance, etc.)

· Implement new Digital solutions (Diagnostic tool, repair tool…)

· Provide technical guidance and support to our service centers based on our Maisons policies

· Document operational procedures and guidelines to be rolled out in service centers

· Support Richemont Maisons and Regions in the implementation of harmonized business processes

· Define project roadmap, monitor the progress and maintain deadlines

2. Review operational performance and organizational efficiencies of our repair service centers:

· Review and enhance analysis tools to measure efficiency (i.e. STO, VSM…)

· Build a benchmark grid to compare service centers performance

· Perform data analysis and provide Management report

· Define potential areas for improvement

· Perform regular status with involved entities and direct report

YOUR PROFILE

· You have a master’s degree in engineering

· You have excellent written and oral communication skills in English and French.

· You have excellent listening and communication skills

· You have good knowledge of project/organization management and are results-oriented

· Proactivity, Adaptability, and Autonomy

· Ability to travel worldwide

· Good computer skills including Microsoft Office

· SAP knowledge is a plus

· You are available for a 6-month or internship

· You have an internship agreement with your school/university

Talent Acquisition Manager, Retail – West

Cartier | Los Angeles or San Francisco

Reports to: AVP, Talent – Cartier

Role Overview

As a crucial member of the talent team, you will play an essential role in executing our recruitment strategy and elevating the candidate experience for boutique and positions. Your daily responsibilities will involve screening and qualifying potential candidates, collaborating with HR Business Partners and Hiring Managers to provide insights on job market trends, and actively building a robust talent pipeline. Your responsibilities will encompass the full lifecycle recruitment process, with a focus on networking, fostering relationships, and crafting memorable experiences that align with our talent principles. We expect you to share our enthusiasm for people and their potential.

Responsibilities

Recruit

• Lead and conduct intake meetings with the hiring managers to understand vacancies, share potential profiles from pipeline, define the interview cadence, and share labor market intelligence.
• Interview potential candidates against position specific competencies and behaviors for current vacancies, conduct exploratory calls to identify high-potential candidates, and establish and maintain relationships with referrals while being the ultimate brand ambassador.
• Provide Hiring Managers with a diverse short list of candidates in a timely manner.
• Establish and maintain a high-touch candidate experience throughout the hiring process.

Research

• Proactively build talent pipelines utilizing our Applicant Tracking System(ATS), social media, job boards, and field recruitment – including consistent outreach to passive candidates in support of developing robust talent pools for future vacancies.
• Understand and communicate labor market trends, regional compensation benchmarks, and talent availability.
• Identify and recommend innovative recruitment initiatives, best practices, and digital enhancements.
• Candidate generation lead and direct active sourcing and recruiting for qualified candidates utilizing various search tools, processes, and strategy.

Partner

• Develop and maintain relationships with Hiring Managers and Commercial Leaders to understand their needs, create an interview matrix, provide market feedback, and consistently communicate updates throughout the interview process.
• Collaborate and partner with the HR Business Partner to enhance service delivery to internal stake holders.
• Work closely with the AVP of Talent to create recruitment strategies by Maison and function to minimize time to fill.
• Team oriented with ability to interact with personnel across the organization
• Participate in staffing committees and talent sharing meetings to identify and highlight strong candidates, facilitate talent exchanges, and maintain a robust internal talent pipeline.
• Work closely with our Talent Specialist to ensure data integrity.
• Facilitate and manage the external vendor contract process as well as engage external vendors utilized on key searches.
• Contribute to global/HQ initiatives by partnering with talent colleagues across Maisons and in other regions.
• Develop and maintain relationships with external recruitment agencies, local high schools and colleges, trade schools, and other relevant stakeholders.
• Ensure candidates are properly onboarded via close partnership with HR generalists and hiring manager

Execute

• Lead and conduct intake meetings to understand vacancies, share potential profiles from pipeline, define the interview cadence, and share labor market intelligence.
• Interview potential candidates against position specific competencies and behaviors for current vacancies, conduct exploratory calls to identify high-potential candidates, and establish and maintain relationships with referrals while being the ultimate brand ambassador.
• Provide hiring managers with a shortlist of candidates.
• Create unique digital job ads for social media.
• Coordinate and attend local job/college fairs, and network in the community to ensure a pipeline of candidates for hiring managers.
• Establish and maintain a high-touch candidate experience.

Report

• Track and communicate interviews, placements, retention, and agency submissions/spend in accordance with our defined talent acquisition operating model and process flow.
• Utilize and maintain our ATS, providing detailed notes and submissions on candidates, facilitating the interview/hiring process, and building our talent pools.
• Present to executives and senior leadership on recruitment activity and labor market intelligence.

Qualifications

• You are a people-magnet and expert communicator!
• You are enthusiastic and passionate about luxury retail - its history, heritage and craftsmanship.
• Recruiting experience in a fast-paced environment including prioritizing and leading multiple searches simultaneously
• 3-5 years of experience in retail recruitment at the boutique level. You must be able to manage a high requisition count (20+), while maintaining strong relationships with candidates and internal clients. Field experience with an emphasis on high-volume recruitment of sales associates is preferred.
• You must love to work as a team - sharing resources, energy and candidates. No position is too small. No partnership is too little.
• You must have the ability to work across time zones, maintaining flexibility in your approach to meet the needs of boutique level and corporate leaders.
• We use our ATS, social media, digital platforms, and Microsoft (Excel, PowerPoint, and Word) daily - you must be digitally savvy.
• It's human resources - integrity and confidentiality are a must.
• A few more things we look for: flexibility to adapt quickly, empathy in working with people and challenging circumstances, ability to influence and negotiate, and strong presentation skills.

Travel: Richemont North America is based in Manhattan with offices in Midtown East. Some team members are based in other locations, and periodic travel may be required to markets and Richemont North America.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $115,000-125,000

Salary will be determined based on relevant skills and experience.

Are you a good match?

The ideal candidate for this role is required to have a bachelor’s degree or equivalent in a related field. Accounting experience is preferred. The candidate should have a strong aptitude for working with figures and with problem solving skills. Excellent organizational, communication, and Excel skills. Previous knowledge of SAP and comfort with BI reporting systems is a plus. Excellent interpersonal skills with a service-oriented attitude are vital for effective interactions with team members. The ability to travel as needed is a requirement for this role.

What are we expecting from you?

Reporting to the Regional AVP, you will support the West Region by maintaining the Retail department budgets and by handling administrative tasks as needed. Budget maintenance is the primary responsibility of the Retail Business Specialist. This encompasses tracking, processing, and monitoring departmental expenses with attention to detail and accuracy. To do so, the Retail Business Specialist will coordinate with various departments within VCA and Richemont. The Retail Business Specialist will also institute new processes and dashboards to enhance precision. The role requires an organized professional with financial / accounting skills that can navigate a fast-paced, constantly changing environment. This role is based out of New York City.

In this role, you will:

• Monitor actual spend vs. plan on an on-going basis, including benchmark analysis and reconciliation with finance dept.

• Support the Retail team in communicating and coordinating with vendors and external/internal partners.

• Create and monitor PO, invoices & payments. Track, and update budget tools for all projects.

• Ensure timely payment of invoices and accurate tracking and reporting.

• Frequently communicate budget status to each department head.

• Keep track of participants’ expenses and ensure correct cost functions are used. Reconcile / reclass in partnership with finance team.

• Ad hoc projects as needed to support and streamline processes.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

The recruitment process:

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Do you match with the profile?

• Do you possess strong project management capabilities?

• Do you have in-depth understanding of luxury retail industry?

• Do you go beyond simply executing what is asked and naturally look for ways to improve, challenge, and create?

• Are you a team-oriented person who values collaboration, actively listens to others, and contributes to a positive and inclusive team environment?

• Are you open-minded and curious, willing to learn from others, seek feedback, and continuously develop yourself?

• Do you have advanced PC skills, e.g. MS Office, SAP, Salesforce.

• Do you have native fluency in Japanese and business fluency in English?

If this is the case, then we would love to hear from you!

What are we expecting from you?

Retail Operations Assistant Manager will be the key to drive digital transformation across BTQs in Japan. Acting as an important link between HQ strategy and local execution, the role will lead the implementation of strategic initiatives, insuring boutique standards, and continuous improvement across the retail organization.

• You will lead the launch and deployment of the new transformation digital application working closely with HQ and boutique teams
• You will drive compliance excellence across BTQs in partnership with related functions
• You will lead the boutique Operation Associate community and communicate closely with boutique management to redefine operational bottlenecks and points of improvement.
• You will drive continuous improvement of boutique operations to elevate client experience and contribute to building a more agile, collaborative, and transformation-oriented retail organization.

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

• Send your application online
• If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful.
• You will meet with HR, High Jewelry Director, Retail Director, and Japan President and HQ business leaders.

HR Praktikant – Schwerpunkt Recruiting (m/w/d)

Ab sofort für 6 Monate für unser Headquarter in Hamburg

„Das Praktikum ist ideal für alle, die Lust haben erste Verantwortung im internationalen Recruiting zu übernehmen, sich für den gesamten Employee-Lifecycle interessieren und in Kontakt mit den vielfältigen Bereichen des Unternehmens kommen möchten. Ein tolles Team, das offen für neue Ideen ist und dir transparente Einblicke in den facettenreichen HR-Alltag bietet, wartet auf dich!“

Lebe deine Leidenschaft…

• bei der eigenständigen Übernahme des internationalen End-to-End Recruitings für einen Teil unserer vakanten Positionen bei Montblanc – von der Anforderung der Fachbereiche, der Veröffentlichung der Stellenanzeigen über die Sichtung der Bewerbungen, Führung von Interviews bis hin zum Onboarding
• bei der aktiven Gestaltung der Candidate Experience und der Begleitung unserer Talente im gesamten Bewerbungsprozess
• indem du als festes Mitglied unseres HR-Teams umfassende Einblicke in das gesamte Spektrum der HR-Arbeit erhältst – von Recruiting und Mitarbeiterbetreuung bis hin zur Zeugniserstellung
• bei der Mitwirkung an HR-Projekten wie dem Welcome Events
• in der engagierten Unterstützung der HR Business Partner und Coordinator im abwechslungsreichen Tagesgeschäft

Auf der Basis von…

• einem laufenden Studium der Wirtschaftswissenschaften, (Wirtschafts-)Psychologie, Sozialwissenschaften oder eines vergleichbaren Studiengangs (idealerweise mit Schwerpunkt Personal / HR) oder einem Gap Year zwischen Bachelor und Master
• Erfahrungen durch erste Praktika oder als Werkstudent*in
• einer ausgeprägten Kommunikationsstärke, Empathie und Freude am offenen Austausch mit Bewerber*innen und internen Schnittstellen
• einer sehr strukturierten, selbstständigen und verlässlichen Arbeitsweise sowie organisatorischem Talent
• Sicherheit im Umgang mit MS Office (insb. Teams, Excel, PowerPoint)
• fließenden Deutsch- und Englischkenntnissen in Wort und Schrift
• Erfahrungen mit einschlägigen HR Information Systems sind wünschenswert

In einer Kultur, die…

• seit über 100 Jahren Tradition mit Pioniergeist verbindet
• innovativ - weit über die Produktentwicklung hinaus - ist
• Individualität, Gestaltungsfreude und Begeisterungsfähigkeit vereint
• kosmopolitisch, lebendig und divers ist
• dich einlädt, im Team über dich hinauszuwachsen
• offen dafür ist, dass du sie mitentwickelst, prägst und Spuren hinterlässt

Beflügelt durch…

• ein internationales Umfeld & interne Networking-Veranstaltungen
• flexible Arbeitszeiten
• Standortservices wie: Kantine, Café auf dem Gelände und Wäschereiservice
• Betriebssport- und weitere Gesundheitsangebote
• eine vergünstigte Urban Sports Mitgliedschaft
• einer Bezuschussung zum Ticket für den öffentlichen Nahverkehr (HVV-ProfiTicket)
• ein Mitarbeitenden-Parkhaus und Ladestationen für Elektrofahrzeuge
• 50% Rabatt auf das Mittagessen in der Kantine
• eine 35-Stunden-Woche & 2 Urlaubstage pro Monat
• diverse Weiterbildungsmöglichkeiten
  
  Kurz: Lebe deine Leidenschaft auf Basis deiner Talente und Fähigkeiten in einer inspirierenden und vielfältigen Kultur beflügelt durch Wertschätzung und Förderung. Lebe und erlebe das bei uns.
  
  Wir freuen uns auf deine Bewerbung, wir freuen uns auf dich! Dein HR-Team

Part-Time Key Holder

Montblanc | Tampa

Reports to: Boutique Manager

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities (or Mission)

• Achieve preset sales objectives.

• Develop network and clientele.

• Capture client information; consistently adding information to further promote boutique relationships and sales

• Possess strong product knowledge of the various collections

• Provide outstanding customer service.

• Develop a working knowledge of simple pen repair and after sales service techniques.

• Maintain the aesthetic quality of the store.

• Open/close boutique as required.

• Handles communication with corporate office in absence of management

• Responsible for ensuring loss prevention procedures are followed according to protocol

• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.

• Strong understanding of Customer Service needs and customer priorities.

• Ability to establish and maintain effective relationships with customers and gain their trust and respect.

• Excellent interpersonal, communication and computer skills are needed.

• Strong attention to detail with the ability to handle multiple tasks simultaneously.

• High school graduate or equivalent, College degree preferred

• Able to work open availability including nights, weekends, and holidays

• Fluent in English and Spanish

• Standing on the sales floor for 90% of the workday

• Reaching to access product stored within cabinets or on shelves

• Bending to access product stored within cabinets

• Occasional need to use a ladder to reach product

• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $22-$26

Salary will be determined based on relevant skills and experience.

As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

KEY RESPONSIBILITIES

Sales & turnover

• To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

Customer Service Excellence

• To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
• To “WOW” your Customer with an unexpected, audacious and incredible experience!
• To ensure a constantly perfect personal appearance
• To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
• To gain qualitative Customer data and improve the Boutique Customer portfolio
• To develop Customer loyalty through excellent Service and Treatment

Visual Merchandising

• To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
• To ensure a constant Boutique cleanliness and tidiness

Boutique Operations

• To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
• To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
• To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
• To respect, apply and promote Security rules and mindset
• To report key information to Maison’ knowledge of information systems

PROFILE

• Strong Achievement, Curiosity, Hardworking nature and Empathy
• First professional experience preferably gained in Retail
• At least experienced 5 years in luxury field
• An organized person with an excellent attention to detail and high Customer Treatment standards
• A team player with excellent interpersonal skills and multi-tasking ability
• Computer Literate
• Knowledge of Product (Luxury Goods)
• High level Communication Skills

• Clienteling Strategy & Customer Journey
  • Strategy: Develop market-relevant clienteling plans that strengthen recruitment, engagement, retention, and loyalty.
  • Customer Journey: Partner with Client Experience and Customer Development teams to improve key touchpoints and client experiences.
  • Targeted Engagement: Use segmentation and client behavior to shape campaigns, VIP actions, and follow-up opportunities.

• Boutique Partnership & Field Enablement
  • Field Partnership: Work closely with boutique and wholesale teams to embed Clienteling tools, routines, and best practices.
  • Performance Reviews: Lead monthly client performance reviews with Area and Store Managers and support action planning.
  • Cross-Functional Alignment: Coordinate with Retail, Marketing, Merchandising, Commercial Performance, the NEA management team, and HQ.

• CRM Insights & Performance Measurement
  • Insights: Analyze sales, customer behavior, segments, and trends to identify opportunities and risks.
  • Measurement: Maintain dashboards and track core KPIs, including data capture, conversion, retention, repeat purchase, and customer growth.
  • Campaign Evaluation: Assess campaign results and translate findings into practical recommendations.

• Database Governance & Operational Support
  • Data Quality: Maintain accurate, complete, and compliant customer data across retail and wholesale networks.
  • Operations: Coordinate data cleansing, enrichment, and consistent collection standards.
  • Systems: Support CRM maintenance, enhancements, and related operational projects.

Candidate Profile & Requirements

• Education & Experience
  • Education: Bachelor’s degree in business, analytics, marketing, economics, mathematics, statistics, or a related field.
  • Experience: 8+ years in CRM, clienteling, customer insights, business intelligence, or data analytics.
  • Industry: Luxury watch and jewellery or luxury fashion experience is strongly preferred.

• Technical & Analytical Skills
  • Core Tools: Advanced Excel and PowerPoint skills, including PivotTables, VLOOKUP, and Power Query.
  • Analytics: Experience with Looker Studio or similar visualization tools.
  • CRM: Experience with Salesforce, SAP CRM, or comparable platforms.
  • Social Selling: Familiarity with Instagram, KOS, WeCom, and LINE.
  • Business Acumen: Able to translate data into clear commercial actions.

• Soft Skills & Competencies
  • Collaboration: Strong communication and stakeholder management across boutiques, functions, and HQ.
  • Languages: Fluent English and Chinese; Cantonese and Mandarin preferred.
  • Mindset: Customer-centric, field-oriented, collaborative, and accountable.

Correspondez-vous au profil ?

Vous justifiez d'une première expérience professionnelle en coordination d'équipes. Vous avez une forte affinité pour l'univers de la Haute Joaillerie et des Métiers d'Arts. Vous êtes reconnu(e) pour votre rigueur, votre sens de l'organisation et votre capacité d'anticipation. Doté(e) d'un excellent relationnel et du sens du service, vous savez vous adapter rapidement et collaborer efficacement avec des interlocuteurs variés. Vous maîtrisez l'anglais à l’écrit comme à l’oral.

Qu’attendons-nous de vous ?

Rattaché(e) à la Directrice des Métiers Haute Joaillerie, vous assistez le département dans son fonctionnement global sur les aspects administratifs et organisationnels. Vous contribuez à des projets événementiels internes et externes visant à valoriser les savoir-faire de la Maison.

Dans le cadre de vos missions :

• Vous assurez la gestion administrative au quotidien du département (gestion des agendas et notes de frais, organisation des déplacements et des séminaires,...).
• Vous accompagnez le pôle Expertise dans la formalisation et le suivi de son activité (élaboration de feuilles de route, de plans d'action et de présentations...).
• Vous pilotez les projets d'animation des sites (création et coordination d'événements favorisant le lien entre les départements) en lien étroit avec l'équipe RH.
• Vous gérez et suivez le budget du périmètre en collaboration avec la Direction Financière.
• Vous contribuez à la réalisation de projets transverses (organisation de comités, vidéos liées à la transmission des savoir-faire,…)

Plus que pour un poste… nous recrutons pour une carrière

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Dès votre intégration, vous serez immergé dans l’univers de la Maison grâce à des formations sur notre histoire, notre savoir-faire et notre culture.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe recrutement pour un entretien.

Vous rencontrez La Directrice des Métiers Haute Joaillerie, puis la Responsable des Ressources Humaines.

Our Maison is a renowned leader in luxury men's lifestyle, celebrated for its exquisite craftsmanship, timeless design, and unparalleled quality across a range of categories. We are dedicated to delivering an exceptional client experience and maintaining our distinctive brand elevation globally.

HOW WILL YOU MAKE AN IMPACT?

The lead VM Stylist plays a pivotal role in shaping the Dunhill styling identity across multiple touchpoints, with a strong emphasis on e-commerce. Working closely with the VM team and cross-functional partners, the stylist will be instrumental in curating and translating the Dunhill brand, British heritage, and seasonal collection narratives into compelling visual content - from digital campaigns, to showroom presentations, and global retail styling guidelines.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

General:

• Report directly to the Visual Merchandising Director.
• Work collaboratively across E-commerce, Marketing, Training, and Visual Merchandising to ensure consistent and elevated styling across all brand platforms and visual assets.
• Participate actively in collection styling sessions and showroom preparations, contributing creative direction and execution.
• Contribute styling insights, notes, and inspiration to help guide visual direction for all brand touchpoints, including digital content, retail displays, and training materials.

E-commerce Styling:

• Collaborate with Creative Services to curate & execute product styling for all E-commerce shoots, including laydowns and ready-to-wear looks on models.
• Pull and build complete outfits based on the seasonal buy and key collection looks.
• Support all off-cycle shoots with styling preparation and execution.
• Ensure styling reflects the collection narrative and aligns with the brand’s visual direction.

Training:

• Develop 360 styling and collection training modules in both printed and video formats.
• Create styling videos that outline the do’s and don’ts of British styling in the context of the Dunhill brand.
• Lead in-store styling sessions across regions to support retail teams.
• Provide guidance on how to build complete looks using key products from each collection.

Marketing:

• Support styling needs for off-calendar marketing shoots, including lookbooks, made-to-measure shoots, and gifting catalogues.
• Collaborate with the marketing and creative teams to ensure all styling reflects the brand’s aesthetic and collection vision.

Visual Merchandising:

• Support all collection showroom activities in London and Milan.
• Focus on ready-to-wear styling and presentation for showroom environments.
• Work closely with the Creative Director and Design teams to select and build key looks for presentation.
• Dress and style all mannequin looks for Best Practice sessions at Bourdon House.
• Create clear styling guidelines and look direction for VM directives to support global retail teams.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the Senior HR Manager

Durée : 6 mois - temps complet

Correspondez-vous au profil ?

Vous êtes étudiant(e) en école d’ingénieur ou en Master II avec une dominante matériaux céramiques ?

Enthousiaste et proactif(ve), vous êtes doté(e) d’un bon relationnel ?

Vous avez le sens du service et êtes engagé(e) dans vos missions ?

Rigoureux(se), vous avez une bonne gestion des priorités ?

Vous avez un véritable intérêt pour le secteur du luxe et de la joaillerie.

Qu'attendons-nous de vous ?

Dans le cadre d’un projet de R&D interne à la Maison Van Cleef & Arpels visant à développer de nouveaux émaux sans plomb à propriétés optiques contrôlées, utilisés dans certains de nos produits, vous effectuerez une analyse préalable des différentes compositions et procédés d’élaboration déjà identifiés par l’équipe projet.

Puis, vous assurerez la mise en place d’un plan d’expérience visant à étudier l’influence de la composition et des conditions d’élaboration des émaux sur les propriétés physicochimiques, thermomécaniques et optiques.

Enfin, Vous effectuerez une analyse critique des essais réalisés et rédigerez des comptes-rendus. Vous participerez à des réunions ponctuelles avec les partenaires du projet

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience !

Each one of our timepieces is a perfect combination of exclusive design, innovative technology and precision. All of these values have played their part in making IWC Schaffhausen a dynamic and quickly growing international brand which has established itself in the upper echelons of the luxury watch segment: the perfect environment for those embarking on careers in the luxury goods industry as well as highly qualified, ambitious specialists and management figures who are attracted by the flair of the international luxury goods sector.

As Strategic Planning & Partnerships Manager for North America, you will play a key role in shaping and supporting IWC’s regional brand strategy, helping translate global priorities and business objectives into locally relevant initiatives that strengthen brand equity, cultural relevance and market impact.

Working closely with the Marketing & Communications VP and cross-functional teams, you will contribute to the development of the regional Strategic Plan, identify opportunities to strengthen IWC’s positioning within the luxury and cultural landscape, and lead selected strategic projects from concept through execution.

You will also drive the development of IWC’s strategic partnerships in North America, identifying and nurturing relationships with relevant brands, institutions, communities and cultural partners, and developing meaningful activations that amplify IWC’s storytelling, engage key audiences and support the Maison’s long-term ambitions in the region.

Responsibilities

• Strategic Planning & Brand Strategy
  • Support the Marketing & Communications VP in the definition of the brand vision for the region and support on the annual Strategic Plan preparation.
  • Develop and implement localized communications plans that support the HQ product launches, brand campaigns, events and cultural partnerships.
  • Ensure consistent and compelling brand messaging across the market.
  • Advise stakeholders and internal teams on messaging strategy, tone and execution to maximize impact.
  • Identify culturally relevant opportunities to elevate IWC’s voice within the luxury, design and cultural landscape.
  • Work closely with HQ and regional teams to adapt global strategies for the U.S. market. Specifically close collaboration with Events Manager and PR Manager.

• Campaigns & Events

• • Contribute to the development of integrated regional campaigns and activations supporting key product launches, brand moments and strategic priorities.
  • Work closely with the Events Manager, PR Manager and other cross-functional teams to ensure campaigns and experiences are grounded in a strong strategic narrative and deliver against defined brand and business objectives.
  • Identify opportunities to extend the impact of key campaigns and events through partnerships, communities, content and culturally relevant touchpoints.
  • Support the development of locally relevant storytelling and activation concepts that bring IWC’s heritage, innovation and brand territories to life.
  • Lead selected cross-functional activations and special projects, coordinating internal and external stakeholders from concept through execution.
  • Evaluate the impact of key initiatives and identify learnings and opportunities to strengthen future activations.

• Strategic Partnerships / Communities Engagement
  • Develop IWC’s strategic partnerships and community engagement approach for North America, aligned with regional and global priorities.
  • Identify, evaluate and recommend relevant partners across luxury, culture, design, innovation, sport and entertainment.
  • Build and nurture long-term relationships with strategic partners, including Mercedes AMG Petronas Formula One Team, institutions and relevant communities.
  • Develop and execute impactful partnership activations across experiences, content, communications and client engagement.
  • Identify opportunities to connect IWC with new audiences and strengthen its cultural relevance through meaningful community engagement.
  • Manage partnerships from initial opportunity and negotiation through activation and performance evaluation.
    

Qualifications

• Minimum of 5 years of professional experience or related experience in Communication roles, with a focus on luxury retail sector is a definite advantage.
• Master’s Degree in marketing, business administration or other related disciplines.
• Excellent strategic thinking, problem-solving and strong abilities to translate business objectives into actionable communications plans and campaigns.
• Knowledge of the North American luxury landscape.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders
• Fluent in English

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $110k-$120k

Salary will be determined based on relevant skills and experience.

The Finance Operations Controller will join the Richemont Finance team in Dubai, partnering closely with our Maisons to support strong financial controls and operational excellence across their retail operations.

Acting as a trusted business partner, the role will work closely with Maison and boutique teams to strengthen compliance, improve processes and build understanding of retail finance operations. The position also offers broad exposure to business analysis and key projects including boutique openings, e-commerce, SAP implementation and new Maison integrations.

KEY RESPONSIBILITIES

• Act as a key Finance Operations partner to Maisons, providing guidance on compliance, controls and day-to-day boutique operations.
• Support boutique teams in strengthening their understanding of processes and procedures through regular training and knowledge sharing.
• Perform internal control reviews, compliance assessments and boutique audits, following up on identified actions.
• Support inventory controls, stock takes, consignment reviews and other key retail finance processes.
• Prepare sales analysis, retail KPIs and ad-hoc business reporting for Maisons.
• Support new boutique openings, closures and key operational activities, ensuring the appropriate processes, tools and controls are in place.
• Contribute to the continuous improvement of retail processes, procedures, controls and systems.
• Coordinate and support Finance-related projects including e-commerce, SAP implementation, new Maison integration and internal/external audits.

PROFILE & EXPERIENCE

• Relevant experience within Finance Operations
• Strong understanding of financial controls, compliance and operational processes.
• Analytical mindset with the ability to interpret business performance and prepare meaningful reports.
• Strong stakeholder management and communication skills, with the confidence to partner with Finance, Maison and boutique teams.
• Organised, proactive and comfortable managing multiple priorities in a fast-moving environment.
• Strong attention to detail with a continuous improvement mindset.
• Experience within retail, luxury or a multi-brand environment would be advantageous.
• Comfortable supporting cross-functional projects and operational change.

Lead More Than Boutiques. Shape the Future of Cartier.

At Cartier, our boutiques are more than places where extraordinary creations are discovered-they’re where lasting relationships are built, exceptional experiences come to life, and the Maison is brought to life every day.

As an Area Director, you’ll do more than oversee a portfolio of boutiques. You’ll inspire leaders, elevate teams, strengthen client relationships, and shape the commercial future of one of the world’s most iconic luxury Maisons.

Working closely with the Regional AVP and cross-functional partners, you’ll connect strategy with execution-bringing people, ideas, and innovation together to create exceptional results for our clients, our teams, and our business.

How You’ll Make an Impact
Lead the Business

You’ll provide strategic leadership across multiple boutiques, creating an environment where commercial performance, operational excellence, and exceptional client experiences go hand in hand.
You’ll identify opportunities to grow market share, strengthen client relationships, and elevate clienteling and omnichannel experiences while ensuring every boutique reflects the standards, elegance, and spirit of Cartier.

Success in this role requires a leader with strong commercial and financial acumen, experience managing a multi-unit luxury retail business, and the ability to translate strategy into measurable results.

Lead the People
Exceptional boutiques are built by exceptional leaders.
You’ll coach and develop Boutique Directors, strengthen leadership capability, champion succession planning, and create opportunities for talent to grow across Cartier and Richemont. You’ll foster a culture of accountability, collaboration, and continuous development where people can do their best work.

You’re a leader who builds trust naturally, leads with humility and optimism, and understands that your greatest legacy is the people you’ve developed.

Lead the Client Experience
Luxury is defined by every detail.

You’ll champion hospitality, service, clienteling, and omnichannel experiences that are unmistakably Cartier. By understanding your clients, your market, and emerging trends, you’ll continuously elevate the experience while helping shape regional strategy alongside Corporate and Regional Leadership.

You have a genuine appreciation for luxury, craftsmanship, and creating meaningful experiences that clients remember long after they leave the boutique.

Lead the Maison
As one of Cartier’s senior leaders, you’ll serve as a trusted ambassador for the Maison.

You’ll build meaningful partnerships across boutiques, Regional Leadership, Corporate functions, and Richemont while representing Cartier within the luxury community. You’ll connect people, ideas, and opportunities to strengthen collaboration and create value beyond your own market.

You’re an enterprise leader-someone who influences without ego, navigates complexity with confidence, and brings people together around a shared vision.

What You’ll Bring

• 8–10 years of progressive leadership experience, ideally within luxury retail or hospitality.
• Proven success leading multiple locations with P&L responsibility and delivering sustainable commercial growth.
• Demonstrated ability to coach leaders, build high-performing teams, and develop strong succession pipelines.
• Deep understanding of luxury retail, clienteling, omnichannel strategy, and operational excellence.
• Bachelor’s degree in business or a related field preferred.
• Additional language skills and SAP experience are a plus.
• Flexibility to travel and work retail hours, including weekends and client events, as business needs require.

Why Cartier

Joining Cartier means becoming part of one of the world’s most respected luxury Maisons and a global community where craftsmanship, creativity, and people are at the heart of everything we do.
Here, you’ll have the opportunity to shape a market, develop future leaders, and create exceptional experiences while building a career with lasting impact.

At Cartier, we don’t just craft extraordinary creations, we craft extraordinary careers.

Our Commitment to You

Employee wellbeing is a priority at Richemont. We offer a comprehensive Total Rewards program designed to support you and your loved ones, including medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance; disability benefits; a 401(k) with company match; generous paid time off; wellness reimbursement; an employee assistance program; and paid volunteer days to support the communities where we live and work.

Expected Salary Range: 200,000 – 250,000 base salary
Salary will be determined based on relevant skills, experience, and qualifications.

At Richemont, We Craft the Future.

The AVP Talent will develop a strategic roadmap for talent acquisition, talent management, and early career for VCA Americas through careful collaboration and alignment with the business objectives to ensure we proactively meet the talent needs of the organization.

The AVP Talent, operating within a matrixed organization, will oversee and drive talent strategy through a collaborative partnership with the VP HR VCA Americas and VP Talent Richemont Americas. Reporting to the Vice President of Talent for Richemont, the AVP Talent will oversee VCAs Talent function and drive the defined strategic objectives of the Region, with core operational strategic direction from the VP HR VCA Americas. The AVP Talent will exemplify collaboration across all HR métiers to foster a “one HR” approach, championing diversity and inclusion as a core value of the business.

Responsibilities

Talent Acquisition:

• Lead and develop a high-performing corporate and retail Talent Acquisition team, setting strategic goals, fostering career growth, and cultivating a collaborative, inclusive, and high-energy team culture.
• Design and implement innovative sourcing strategies to attract and build an inclusive workforce, reflective of our dynamic client base, to meet current and future talents needs.
• Play a significant role in creating exceptional candidate and employee experiences during the recruiting process.
• Partner with VCA’s HQ Talent function to develop and implement effective talent strategies while evolving systems and processes.
• Serve as the Americas Talent referent, ensuring effective collaboration on talent programming for the Americas market in alignment with corporate and boutique business initiatives.
• Oversee high-volume, centralized recruiting for all positions at VCA Americas.
• Serve as a trusted advisor to HR Business Partners and Hiring Managers, driving continuous improvement in hiring outcomes through data insights and strategic workforce planning.
• Continuously optimize recruitment processes using technology and automation to improve efficiency, reduce time-to-fill, and enhance the candidate experience.
• Ensure compliance with all federal and state employment regulations, including Equal Employment Opportunity requirements, and translate findings into actionable improvements.
• Evaluate and implement emerging technologies and vendor solutions to modernize the TA function, while managing existing partnerships and ensuring ROI.
• Cultivate and build high-performing teams with the assistance of assessment and evaluative tools.
• Maintain a requisition load for executive search, sourcing candidates and building relationships with prospective executive candidates to create a pipeline.
• Lead the development of market intelligence to gain a competitive advantage in attracting and acquiring top talent.

Talent Management:

• The AVP Talent will be accountable for building strategies that enhance the people capabilities of the organization, including talent planning, talent development, succession planning, and career pathing to ensure engagement and retention of top talent is optimized.
• Lead the VCA Organizational Talent Review (OTR), in collaboration with Region and Group VCA Human Resources, igniting meaningful dialogue and ensuring effective communication across the business.
• Partner with the People Analytics groups in both Richemont and VCA to understand and analyze trends related to talent management, talent development, and mobility, and the behaviors needed to build high-performing teams.
• Prepare presentations and updates for Region and Group executive committees to showcase data insights collected from the Organizational Talent Review.
• Foster and manage domestic and international mobility and short-term/stretch assignments to and from VCA Americas by actively collaborating with VCA Regions worldwide to ensure VCA Americas is actively engaging with internal top talent across VCA globally and across all Richemont Maisons.
• Partner effectively with talent leaders at VCA HQ and Regions to share best practices and enable effective mobilities.
• Ensure effective internal and external succession plans are in place for all key positions across the organization.
• Partner with Learning & Transformation team to ensure design and delivery of talent development programs that are in alignment with the talent strategy.
• Lead and develop the Talent Team.

Early Career:

• In collaboration with Richemont partners and VCAHQ TA team, construct, co-construct and/or evolve and deliver leading early career programs to solve talent needs of the business.
• Partner with universities to build and amplify our EVP and relationships to identify top talent, organizing and presenting at campus and industry events.
• Serve as the subject matter expert in early careers, championing new initiatives and suppliers to ensure a best-in-class recruitment approach.
• Lead the development and deployment of early career programming, including the summer internship program, MBA internships, retail-based management, and sales associate training programs.
• Develop and manage strategic partnerships with alumni, diversity organizations, student associations, colleges, and job boards.
• Oversee the annual summer internship program recruitment process (from sourcing to onboarding) with a focus on identifying top and diverse early career talent.
• Participate to the development and launch of other HQ-led early career initiatives.

Qualifications

• You hold a bachelor’s degree or equivalent with 10-15 years of experience in broad-based talent in a luxury retail environment.
• You have recruited for and led talent for a luxury retail environment and understand the inner workings of a field retail organization.
• You have a proven track record of building and developing a team of high-performing recruiters and talent leaders.
• You are effective at developing and maintaining long-term strategic relationships with candidates as well as with internal teams, leadership, and external partners.
• You invest in work that removes barriers and ensures a collaborative way of working.
• You work effectively at all levels of the organization and have the ability to influence decision making according to the needs of the business.
• You come with a high level of intelligence into the luxury talent landscape with a large network.
• You have proven experience building a talent strategy with a multi-national lens.
• You are a change agent with a keen eye on the future of the workforce and talent landscape that translates to the future needs of the business.
• You are a strong collaborator who thinks globally, but actions locally.
• You have the ability to develop and maintain long-term strategic relationships with candidates as well as with internal teams, leadership, and external partners.
• You are passionate about people, their development, their mobility, and the need to vary the workforce.
• You have the ability to be both strategic and tactical and are not afraid to roll up your sleeves and recruit at all levels when necessary.
• You have demonstrated passion for process improvement and the ability to translate complex ideas into efficient processes to deliver the same results.
• You love being an ambassador of your brand and are a “talent magnet” for top talent.
• You have a strong background in talent technologies that deliver efficiencies and know how to overcome systems that do not.
• You are most passionate about developing a diverse workforce to ensure the success of the business.
• You enjoy working in a fast-paced environment.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $235,000-255,000

Salary will be determined based on relevant skills and experience.

In this role, you will efficiently assist the Boutique Director/Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client experience in the boutique.

Your key responsibilities include:

360° BOUTIQUE DAILY OPERATIONS

• Maximize efficiency through optimized staff scheduling including Boutique Management Coverage & Floor Leadership.

• Promote and animate Continuous Improvement.

• Ensure boutique security & safety procedures are communicated and implemented.

• Proactively resolve on the floor operational and service issues to ensure an exceptional client experience.

• Act as the primary operational contact for immediate needs, problem-solving, and decision-making, ensuring smooth daily operations and enabling teams to focus on client engagement.

TEAM LEADERSHIP

• Team Culture: cultivate excellence, continuous improvement, empowerment, celebrate successes and ensure team well-being

• Floor Leadership: schedule and maintain regular Floor Leadership duties to be close to the team and clients

• Team Management: recruit, develop and inspire a high-performing client-centric team

• Team Development: identify team skills (strengths and gaps), define learning development priorities and ensure relevant training is scheduled and completed

• Promote Chez Cartier principles

BRAND IMAGE & AMBASSADORSHIP

• Ensure boutique meets standards for brand image: Impeccable displays and boutique maintenance. Drive excellence for boutique team wardrobe & grooming standards.

• Ensure boutique hospitality standards are communicated and implemented.

• Act as an active member of the local Boutique Management Community.

STOCK MANAGEMENT & FLOWS

• Manage efficiently assets, inventory, and supplies to ensure optimal availability, accuracy, security, and smooth replenishment.

• Implement robust loss prevention strategies and ensure strict adherence to all internal policies and external regulations.

• Maintain efficient stock standards to directly contribute to sales target achievements.

• Oversee reservations, manage repairs and spare parts, and monitor in-transit reports to proactively address exceptions.

• Drive efficient back-of-house execution.

• Lead project and change management, acting as key referent for the local Retail Operations teams.

COMPLIANCE, MAINTENANCE & DIGITAL OPERATIONS

• Foster ongoing education and promote compliance awareness across the boutique team.

• Leverage expert knowledge of Group and Maison procedures and policies to manage all internal processes, ensuring successful audit preparation and outcomes.

• Lead the adoption and effective utilization of digital tools and systems within boutique operations.

• Oversee boutique maintenance to ensure the premises consistently align with the Brand's image.

FLOOR LEADERSHIP

• Ensure the smooth reception of clients and flow of traffic in boutique

• Maintain a clean and welcoming boutique environment and ensuring well-maintained visual merchandising displays

• Manage daily boutique operations, opening and closing procedures, and ensuring strict adherence to all Cartier and Richemont compliance and procedures.

YOUR PROFILE/KEY SKILLS

• You possess boutique operations and organisational skills and compliance experience

• You are people and results oriented, service focused and have strong analytical skills

• You are fluent in English, Mandarin is a plus

• You have good knowledge of digital operations and use of digital tools

HOW DO WE KEEP YOU SMILING?

• A great opportunity to be an integral contributor of the dynamic commercial team to pave the accelerated growth for SEAO

• Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

YOUR JOURNEY WITH US:

• After being shortlisted, you will meet the Talent Sourcing Manager to get to know YOU

• You will have the opportunity to meet with our HRBP, Boutique Manager and Retail Director to assess your fit to this role and give you as a preview as well an overview of the team dynamics and company culture

• If you are the successful candidate, discover and immerse yourself in the world of the Maison

Votre objectif est de compléter votre parcours académique par une expérience professionnelle stimulante au sein d’un environnement international : intégrez la Direction Wholesale France d’une prestigieuse Maison de luxe.

DESCRIPTION DES MISSIONS

Sous la responsabilité Manager Parfum France, vous serez amené(e) à contribuer aux missions suivantes :

Analyse et suivi de performance de l’activité Parfums (Partenaires Externes & Retail) :

• Créer ou optimiser l’ensemble des dashboards commerciaux sur de multiples axes (chiffre d’affaires, pricing, produits, clients) nécessaires au bon pilotage du business

• Rédiger et diffuser une note commerciale mensuelle à destination du comité de direction et du service commercial afin d’accompagner la prise de décision stratégique

• Préparer les business review hebdomadaires, mensuelles, trimestrielles et annuelles pour les chefs de secteur & la Direction ou le Groupe.

• Fournir l’ensemble des datas permettant une réflexion stratégique dans le cadre de l’élaboration du plan à 3 ans.

• Actualiser les tableaux d’historiques afin d’avoir une source fiable permettant de comprendre l’évolution du business sur le CT, MT & long terme

• Collaborer avec les différents services (Marketing, VM, Retail, digital, CRM) et Régions afin d’assurer une bonne circulation de l’information et de la data au global.

• Réaliser des benchmarks permettant de challenger nos propres performances et KPI

• Suivi plannings & budget animatrices en collaboration avec les agences d’intérim
• Organisation de séminaires, déjeuner clients & d’équipe.

PROFIL RECHERCHE

• Stage de fin d’études – deuxième partie de césure en école de commerce
• Forte appétence pour les chiffres et l’analyse de données
• Excellentes capacités rédactionnelles en anglais et en français
• Rigoureux(se), fiable, autonome et orienté(e) résultats + performances
• Curieux(se), bon relationnel, esprit d’équipe
• Force de proposition, prise d’initiative
• Sensibilité à l’univers du Luxe
• Très bonne maitrise de MS Office (en particulier d’Excel et PPT)

Stage à pourvoir à partir de janvier 2027, pour une durée de 6 mois temps plein.

Dès novembre, devenez ambassadeur de la Maison Montblanc pour une durée d'un à trois mois.

Nous n'accueillons que les stagiaires bénéficiant d'une convention.

COMMENT ALLEZ-VOUS FAIRE LA DIFFÉRENCE ?

• Accueil et accompagnement de notre clientèle locale et internationale

• Apprentissage du cérémonial de vente

• Support opérationnel à nos vendeurs

• Maîtrise des procédures de la boutique

• Missions de Visual Merchandising (en fonction du profil)

QUELLES SONT LES CLES DE VOTRE REUSSITE AU SEIN DE NOTRE MAISON/GROUPE ?

Vous appréciez l'univers du luxe, de la Maison Montblanc et êtes reconnu(e) pour votre enthousiasme, votre réactivité, votre sens du contact et du service.

Une maîtrise de l'Anglais serait appréciée.

VOTRE EXPÉRIENCE CANDIDAT AVEC NOUS

Nous recevons votre candidature et l'analysons scrupuleusement.

Vous serez, le cas échéant, invité à une campagne d'entretiens vidéo asynchrones.

Enfin, vous participerez à notre journée de recrutement Retail à Paris.

Description du poste

Quelles sont vos missions ?

En tant qu’ambassadeur(drice) de la Maison ALAÏA, vous représentez la Maison à travers ses valeurs, son histoire et son ADN. Vous savez créer une expérience d'exception pour nos clients.


1. Maîtrise de l’expérience client personnalisée

• Offrir une expérience client exceptionnelle en incarnant les valeurs, l’histoire et l’ADN de la Maison Alaïa.
• Maîtriser parfaitement le parcours client (accueil, conseil, fidélisation) en assurant une présentation experte des collections et des produits.

2. Développement stratégique de la clientèle

• Recruter, fidéliser et développer une clientèle locale et internationale prestigieuse
• Construire et gérer un portefeuille client solide en personnalisant chaque interaction (visites VIP, appels téléphoniques, rendez-vous privés).

3. Pilotage des indicateurs de performance commerciale

• Analyser les indicateurs clés (ventes, CRM) de manière proactive pour atteindre les objectifs ambitieux de la boutique.
• Collaborer étroitement avec la direction pour ajuster les stratégies de vente en fonction des tendances et des performances.

4. Gestion rigoureuse des stocks et du merchandising

• Garantir une gestion efficace des stocks en respectant les procédures internes et en anticipant les besoins commerciaux.
• Veiller au respect et à l’application des guidelines VM
• S’impliquer dans les activités d’après-vente et assurer un service irréprochable à chaque étape du parcours client.

5. Engagement dans la vie de la boutique

• Assurer une présentation soignée et conforme aux recommandations de la Maison pour refléter l’excellence de la marque.
• Participer à la préparation des rapports de vente, partager des analyses pertinentes avec les managers.
  

Profil recherché

Vous disposez à minima de 5 années d’expériences réussies en tant que Conseiller(e) de Vente en Boutique dans le secteur mode luxe.

Vous êtes reconnu(e) pour votre présentation exceptionnelle, excellent relationnel et sens du service client.

Vous êtes curieux(se), ouvert(e) d’esprit, pro-actif(ve) et faites preuve d’un bel esprit d’équipe.

Vous êtes sensible à l’art, au design et avez une culture mode et haute couture prononcée.

La maitrise des langues anglaises et françaises est indispensable, une langue supplémentaire sera appréciée.

As an Ambassador of the Maison, you are responsible to achieve and exceeds your personal sales targets through an exclusive Brand experience in accordance with A. Lange & Söhne heritage and values, while continuously nurturing and developing a base of high-end clients. You are also an active participant in the daily operations of the boutique.

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
• consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.
• provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.
• lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.
• Able to Negotiate and handle objections with ease.
• Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.
• Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.
• Have a creative forward-thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.
• Internal and external professional communication proficiency via telephone, email, and SMS messaging.
• Maintaining a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning
• strong CRM background with ability to analyze client data to generate sales.
• Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
• Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.
• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience.
• Bachelor’s Degree
• 5+ years of prior work experience in timepiece related field.
• Exhibits critical thinking skills and is strong in solution oriented.
• Availability and flexibility to work to the changing of Boutique schedule.
• Strong verbal, written and organizational skills.
• Proficiency with MS Office, Excel software required –
• Secondary language is a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $24- $27

Salary will be determined based on relevant skills and experience.

VOTRE MISSION :

En tant que Stagiaire Qualité Service Après-Ventes, vous intégrerez notre équipe dédiée à l'excellence du service client. Votre mission principale sera d'apporter un soutien essentiel aux contrôleurs qualité et aux conseillers restauration dans le suivi des réparations (Retour Avant-Ventes et Service Après-Vente), ainsi que de contribuer activement à l'organisation et à l'optimisation de notre atelier. Vous jouerez un rôle clé dans la fluidité de nos opérations, la gestion des stocks et la satisfaction de nos clients, au sein d'un environnement exigeant et passionnant.

Vos principales responsabilités incluront :

• Support Retour Avant-Vente (RAV) :

  • Assister les contrôleurs qualité dans le suivi rigoureux des réparations Retour Avant-Ventes.

  • Assurer l'encodage précis des informations dans les fichiers de suivi Excel dédiés.

  • Garantir la bonne exécution des mouvements de stocks adéquats sur SAP liés aux opérations de Retour Avant-Ventes.

• Support Service Après-Vente (SAV) :

  • Apporter votre aide aux conseillers restauration pour le suivi des réparations Services Après-Vente.

  • Prendre en charge la réception et l'identification des articles (sacs) en début de processus après-vente.

  • Assurer l'encodage détaillé des informations dans les fichiers de suivi Excel.

  • Veiller scrupuleusement au respect des priorités de réparations au sein de l'atelier afin d'optimiser les délais de traitement.

• Organisation de l'Atelier :

  • Soutenir le Customer Quality Service & Restoration Manager et l'ensemble de l'équipe dans l'organisation générale de l'atelier.

  • Gérer l'entrée en stock des marchandises (cuirs et accessoires) au sein de l'atelier.

  • Contribuer à l'amélioration continue de la gestion des stocks disponibles (marchandises et consommables).

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?

Profil recherché :

• Vous êtes étudiant(e) en école d'ingénieur ou équivalent, et recherchez un stage d’une durée de 5 à 6 mois conventionné par votre établissement scolaire (d'autres parcours pourront être étudiés en fonction des compétences) ;

• Votre rigueur, votre sens du détail et votre excellente capacité d'organisation sont des atouts majeurs pour la gestion des suivis et des stocks ;

• Vous êtes à l'aise avec les outils informatiques, la connaissance d'Excel est essentielle et celle de SAP est un plus ;

• Vous faites preuve d'une maîtrise courante du français et de l'anglais, tant à l'écrit qu'à l'oral ;

• Votre intérêt pour l'univers de la maroquinerie, du luxe et du travail artisanal vous permettra de vous intégrer pleinement à nos valeurs et à notre environnement.

QU'EST-CE QUI REND NOTRE GROUPE DIFFÉRENT ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à développer des potentiels inexploités.

• Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

• Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

• Nous prenons soin du monde dans lequel nous vivons.

The Sales Operations Intern supports the daily sales operations of the business with the Sales Operations & Merchandizing department.

• Assist the commercial network (both internal and external) with the necessary resources and tools to increase selling performance.
• Supporting the boutiques in their daily organization taking into consideration the brand image and strategy together with their reality and constraints.

Key responsibility 1 – Business Operations – 60%

• Stock Management, supporting on moving stocks in a timely and accurate manner.
  • Deposit tracking
  • Stock animation
  • Regular communication with boutiques
• Sales invoicing and coordination, supporting monthly commercial operations.

Key responsibility 2 – Retail Excellence – 20%

• Support projects related to retail operations.

Key responsibility 3 – Retail Performance: reporting, analysis and action plan follow up, assisting the department – 20%

• Assist in the completion and standardization of the reporting activity upon the defined schedule
  • E.g. Boutique Daily/Monthly reports
• Update collection/pricelist

DIMENSION

• Geographical area: Southeast Asia & Oceania

PROFILE

• Diligent
• Attention to detail
• Analytical
• Result oriented
• Excellent project management skills and time management skills
• Effective communicator

＜仕事内容＞
1: ブティックオペレーション&アドミニストレーション
法令順守／在庫管理／時間管理／アフターサービス／ブランディング
2: ブティックパフォーマンス&セールス
売上管理／店頭フォーカス／イベントの準備と実施／レポーティング／デベロッパー折衝
3: カスタマーフォーカス
クライアンテリング／サービス向上
4: チーム&ピープルマネジメント
チームビルディング／スタッフトレーニング／キャリア開発／パフォーマンス改善

＜求められる条件＞
・マネジメントリーダーシップスキル
・オペレーションスキル
・コミュニケーションスキル
・問題発見・解決力
・ビジネス感覚
・論理的思考
・顧客分析力

The Sr. Watch and Jewelry Consultant role is a representative of Piaget and should ensure exceptional service for all clients. The Sr. Watch and Jewelry Consultant is responsible for achieving sales targets and proactively developing a Piaget Client Base.

Responsibilities

Sales Performance & Service:

• Achieve sales targets and KPIs while proactively developing a Piaget Client Base.
• Define and recruit prospective clientele.
• Assist and support after sales clients.
• Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in Boutique events in order to develop potential clientele.
• Share ideas and recommendations to management in development of individual business.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and RISE.

Clienteling:

• Provide exceptional customer service surpassing client’s expectations at every opportunity.
• Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

General Operations:

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Attend and participate in all boutique meetings and trainings as required
• Support the management in any back of house/administrative operations as requested.
• Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
• Finalize all sales in SAP system.

Stock Management:

• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
• Participate and support the team with daily and annual inventories.
• Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects VM standards and general cleanliness of the boutique at all times

Qualifications

• 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with SAP and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $27 - $30

Salary will be negotiated based on relevant skills and experience.

En tant que futur(e) Master Data Project Manager (CDD 24 mois), vous jouerez un rôle clé dans notre ambition de renforcer la gestion et l'optimisation de la Master Data.

Garant(e) de la qualité, de la cohérence et de la fiabilité des données à travers nos systèmes, vous contribuerez à leur gouvernance et à leur évolution dans un écosystème multiculturel, complexe et stimulant.

Votre impact

• Piloter et coordonner des projets en Master Data & Compliance : vous conduirez des initiatives visant à renforcer la gestion de nos données et la conformité de nos processus.
• Assurer un rôle de Product Owner : vous serez le responsable de notre outil de gestion du flux de certification des produits (PEGA). Vous définirez les exigences, prioriserez les évolutions, coordonnerez les développements et maximiserez la valeur apportée à l'entreprise.
• Orchestrer les initiatives de Data Governance liées à la qualité des données, en assurant l’adoption de la plateforme Monte Carlo, le développement des moniteurs de Data Quality et l’exploitation des données dans Google Cloud Platform (GCP).
• Collaborer avec des équipes transverses et internationales : vous travaillerez en étroite collaboration avec de nombreuses parties prenantes pour garantir l'harmonisation des données et des standards de conformité à travers les différents marchés.
• Identifier les axes d'amélioration continue et proposer des solutions novatrices pour renforcer la fiabilité des données
• Garantir le maintien, la qualité et la pérennité de la documentation relative aux solutions déployées, dans le cadre des projets et de la gestion de produit.

Votre profil

Vous êtes un professionnel de la gestion de projet à l’interface entre les enjeux business, data et systèmes, disposant d’une expérience dans un environnement complexe et international, et alliant :

• Un diplôme en ingénierie ou dans un domaine connexe, complété par au moins 3 ans d’expérience en gestion de projets, idéalement dans le domaine de la Master Data et/ou de la conformité.
• Une maîtrise de SQL et une familiarité avec Google Cloud Platform (GCP).
• Une connaissance de SAP et une aisance avec les outils Atlassian, notamment JIRA et Confluence.
• Une bonne maîtrise de l’anglais et une capacité à évoluer avec aisance dans des contextes interculturels.
• Une approche structurée et rigoureuse, vous permettant de planifier, d’estimer les charges de travail et de suivre l’avancement des développements, tout en traduisant efficacement les besoins business en spécifications techniques.
• Autonomie, sens des priorités et excellentes qualités relationnelles pour coordonner des projets variés auprès de multiples parties prenantes.
• Un esprit critique et constructif, associé à une capacité à challenger l’existant et à contribuer à l’amélioration continue des processus de l’équipe.

Pourquoi nous rejoindre ?

Chez Panerai, vous évoluerez au sein d’un environnement dynamique et international, guidé par une passion commune pour l’innovation et la précision. Nous valorisons la diversité des profils, des perspectives et des expériences, en mettant les forces de chacun au service de la réussite collective. Nous offrons des opportunités d’apprentissage continu et de développement, afin de permettre à chacun de construire une carrière épanouissante au sein de Panerai.

Votre parcours de recrutement

Après la sélection de votre candidature, le processus débutera par un premier entretien par Teams avec notre équipe des Ressources Humaines et le responsable du poste. Une seconde étape aura lieu sur site, avec la présentation d’un business case et des échanges avec vos futurs pairs.

VOTRE RAISON D’ÊTRE AU SEIN DE LA MAISON

L’apprentissage Horloger-e en Production se déroule en 3 ans au sein du Centre de Formation de la manufacture Vacheron Constantin de Plan-les-Ouates. L’apprenti-e apprend les compétences essentielles de l’horlogerie de production, en participant à l’assemblage, aux réglages ainsi qu’à la mise en conformité de mouvements mécanique.

VOTRE RÔLE À JOUER

• Vous êtes en charge de l’assemblage de composants (mouvements manuels, automatiques et quartz) de manière séquencée
• Vous réalisez également la pose de cadrans et d’aiguilles
• Vous réalisez l’emboîtage et des opérations d’achevage
• Vous réalisez le réglage, le contrôle et la mise en conformité de la montre
• Vous vous assurez du respect strict des procédures et des standards qualité
• Vous réalisez la fabrication d’outillage simple en micromécanique

LES QUALITÉS POUR EXCELLER

La réussite et votre éligibilité dans ce rôle reposent sur :

• Une scolarité obligatoire est achevée
• Une réussite à vos examens d’admission et êtes âgé-e de 15 à 22 ans
• Une aisance sur les travaux manuels
• Une belle dextérité manuelle, ainsi qu’un travail précis, méthodique et soigneux
• Des compétences informatiques basiques
• La maitrise du français, écrit/oral, l’anglais est un plus
• Votre calme, votre rigueur, votre patience et votre esprit d’équipe
• Votre exemplarité en matière de fiabilité et de respect des procédures

Nous nous réjouissons de recevoir votre candidature complète (CV, lettre de motivation, 3 derniers bulletins scolaires y compris absences).

Vacheron Constantin célèbre plus de 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

Depuis 1847, Cartier crée des pièces intemporelles et célèbre la beauté, l’amour et l’individualité. De nos boutiques à nos ateliers en passant par nos bureaux, notre Maison continue d’inspirer, une communauté de 10 000 personnes de plus de 100 nationalités, travaillant ensemble, s’épanouissant individuellement et contribuant à notre succès mondial. Partout dans le monde dans environ 40 pays, nous offrons des opportunités à des personnes passionnées et talentueuses qui peuvent nous aider à poursuivre notre héritage d’exploration et d’échanges riches de sens.

En rejoignant la Maison, vous inscrivez vos expériences et vos talents uniques dans cette mission, animée par nos valeurs.

Au fil des années, plusieurs engagements ont été pris par la Maison, afin d’avoir un impact positif via des initiatives culturelles, éthiques, sociales et environnementales. La Maison a su imposer un style et un univers uniques et faire de ses créations de véritables mythes, grâce à des femmes et des hommes qui font de leur passion leur métier.

Lieu de rencontre entre modernité et tradition, le Manufacturing Cartier Joaillerie développe et assure la production de pièces joaillières d’exception, en alliant performance logistique, savoir-faire techniques et innovation.

Chargé de Mission HSE (H/F) / STAGE

Date de début : Avril 2027

Durée : 6 mois

Lieu : Paris 8ème

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique. Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution. A travers son histoire, Cartier s'est démarqué du fait de l'engagement de femmes et d'hommes singuliers. A ce titre, notre Maison offre à toutes et tous les mêmes opportunités d’accès à l’emploi, sans distinction notamment de genre, ethnicité, religion, orientation sexuelle, statut social, handicap et d’âge.

QUEL SERA VOTRE IMPACT

Rattaché(e) au sein de l’équipe RH de Cartier Joaillerie International, et sous la responsabilité du responsable Sécurité, Santé au Travail et Environnement, vous accompagnerez l’équipe dans son ambition d’optimisation de son Système de Management de la Sécurité, de la Santé au Travail ainsi que de celui relatif à l’Environnement (sur les exemples de l’ISO 45001 et ISO 14001).

Découverte / Amélioration de processus techniques en Sécurité & Environnement

Sécurité

• Découvrir les sujets majeurs constitutifs de la Sécurité dans une entreprise telle que Cartier Joaillerie International
• Œuvrer dans l’accompagnement de l’équipe sur les sujets d’évaluation des risques professionnels & du risque chimique notamment dans le cadre du déploiement de ces méthodologies sur un nouveau site.

Environnement

• Découvrir les sujets majeurs constitutifs de l’Environnement dans une entreprise telle que Cartier Joaillerie International
• Accompagner l’équipe sur des sujets relatifs à certains axes clés de la performance environnementale : gestion des déchets et suivi des consommations des utilités des sites.

Optimisation de la Communication HSE

L’une des étapes cruciales dans le déploiement de Systèmes de Management est la communication (des procédures, des informations diverses, des actualités, …). A cette fin il est attendu du stagiaire qui serait accueilli au sein de l’équipe HSE :

• De participer activement à la mise en œuvre et au déploiement d’un Sharepoint d’entreprise
• D’accompagner l’équipe dans la recherche de solutions informatiques permettant la mise à disposition d’informations aux acteurs clés de l’entreprise
• De proposer un programme de communication ciblé (communication écran, communications ateliers, newsletter, …) adapté au public visé.
• Collaborerez à la mise en œuvre d’un programme de formation HSE pour les collaborateurs.

Evaluation des Risques Professionnels & Chimiques

Le contexte règlementaire impose la mise à jour à fréquence régulière des analyses de risques relatives à la mise en sécurité des collaborateurs de Cartier Joaillerie International. Celles-ci sont d’autant plus importantes en cas de modification de périmètre (géographiques et/ou organisationnelles). A ce titre vous nous accompagnerez à :

• Mettre à jour l’analyse de risques professionnels et des risques chimiques
• Participerez à la réflexion et aux éventuelles actions nécessaires en cas d’acquisition d’un outil informatique de réalisation de ces analyses (ou de développement/optimisation des outils internes)
• Construirez et mettrez en œuvre tout ou partie d’une stratégie de mesurage du risque chimique dans nos ateliers.
• Proposerez un plan d’action d’optimisation des process relatifs à la gestion des risques professionnels et chimiques au sein de Cartier Joaillerie International

CE QUE NOUS RECHERCHONS

• En dernière année d’école d’ingénieurs ou Master 2. Une option/majeure en HSE ou Chimie est appréciée (sans caractère obligatoire).

• Vous êtes structuré.e et aimez travailler en équipe.

• Vous êtes force de proposition, débrouillard.e et audacieux.se.

• Vous avez un grand sens du service et un excellent relationnel.

• Vous êtes sensible à l’univers de la création et de l’artisanat.

• Vous êtes à l’aise avec l’anglais.

• Vous maîtrisez les outils du pack Office et avez une appétence pour la manipulation/découverte de nouveaux outils informatiques.