• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met
• Lead and promote networking activities for the boutique team
• Point of contact for visiting stylists and press photo shoots in partnership with the PR team
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

• Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs
• Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs
• Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
• Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

Team Development and Management:

• Motivate and support the Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
• Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management
• Actively recruit and maintain a talent pipeline
• Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Lead the performance management process through regularly scheduled individual meetings including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

Be a Maison Ambassador:

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

• Bachelor’s degree in a business-related field is a plus
• Additional language skills are a plus
• 8-10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports
• Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
• Previous experience with SAP is preferred
• Strong leadership skills
• Excellent analytical, organizational, and interpersonal communication skills required
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environment
• Intellectual curiosity and passion for learning

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $125,000 to $140,000. Please note, salaries will be negotiated based on relevant skills and experience.

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

MAIN ACCOUNTABILITIES

1. Sales Achievements

• Ensures a unique and exceptional client experience during a sale.
• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
• Adapts according to client(s) needs and motivations.
• Strives to always improve and surprise the client(s).
• Deals with ease during negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for the client(s) in case of After Sales.
• Meets individual and boutique targets, both quantitative and qualitative.

2. Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty.
• Efficiently develops the client portfolio.
• Executes targeted CRM actions.
• Participates to client events and acts as an Ambassador of the Maison.

3. Daily Boutique Operations

• Respects all brand and boutique policies and procedures.
• Participates to inventories.
• Participates to the set up and breakdowns at opening and closing of the boutique.
• Participates to the implementation of Visual Merchandising guidelines.
• Assists with special projects when requested.

SKILLS

• Commercial ability, selling skills, service and client focused, strong interpersonal skills, curiosity, and team spirit.
• Product knowledge.
• Local language, fluent in English, 3rd language is a plus.

MISSION
Au sein de notre département Développement, nous recherchons un/e Concepteur-joaillier afin de définir et concevoir les produits finis en prenant en compte les contraintes technologiques, esthétiques, budgétaires et qualité.

RESPONSABILITES

• Vous êtes chargé de réaliser un cahier des charges en intégrant les critères d’ergonomie, d’intégrité et de réparabilité d’un bijou exprimé par la Création, l’expert joaillier et le service client
• Vous retranscrivez le besoin de la Création (gouache) en un volume CAO en 3D suivant les standards de la Maison Cartier
• Vous êtes garant de la faisabilité lors de la conception du produit en collaboration avec les techniciens méthodes
• Vous présentez les prototypes en résines pour validation du concept par la Création
• Vous garantissez la conformité du prototype physique (or/platine) avant validation par la Création
• Vous présentez le prototype physique à la Création et argumenter des choix techniques si nécessaire
• Vous réalisez le dossier technique complet comprenant les volumes 3D (en suivant la méthodologie de dessin de la Maison Cartier), les mises en plan et chaînes de cotes garantissant le besoin exprimé dans le cahier des charges ainsi que les nomenclatures des produits (dossier de chaîne de cote avec 2D/3D) en collaboration avec les méthodes et la qualité
• Vous fournissez les données nécessaires à la création de références produits dans le PLM
• Vous participez à la fiabilisation et l’amélioration continue des produits

CE QUE NOUS RECHERCHONS

Titulaire d’un diplôme d’ingénieur en microtechnique, en mécanique, en conception ergonomique et design ou équivalent, avec une expérience confirmée de minium 3 ans, dans un poste similaire idéalement au sein d’un environnement industriel.

Vous êtes à l’aise sur la CAO, idéalement sur CREO, vous avez une bonne maîtrise de la démarche d’analyse fonctionnelle et des chaînes de côte. Vous possédez de solides connaissances en assemblages techniques, intégrant les contraintes de faisabilité industrielle par usinage.

Grâce à votre sens des priorités, vous êtes capable de gérer des projets de grande envergure et de travailler en toute autonomie. Vos compétences en communication vous permettent de présenter et de défendre vos projets avec aisance lors des réunions. Grâce à votre flexibilité, votre rigueur et votre aptitude à établir des relations, vous entretenez des échanges fructueux avec les différentes interfaces.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez notre HR Business Partner, et le/la Responsable du poste, et passerez des cas d’étude ou d’évaluation en fonction des besoins du poste.

Écrivez la prochaine étape de votre histoire avec Cartier.

L’équipe Retail Back Office France & Monaco recherche un(e) alternant(e) pour un contrat d’un an à partir de septembre 2026 à Paris.

Bu rolün temel görevi, müşteriler ve stoktaki ürünler için geniş bir yelpazede mücevher tamir ve hizmetlerini ustalıkla, yüksek kalite ve verimlilik sağlayarak gerçekleştirmektir. Bu, teknik çalışmaları, müşteri etkileşimini ve Cartier butiği içindeki operasyonel standartları sürdürmeyi içerir.

The primary duty of this role is to expertly perform a wide range of jewelry repairs and services for customers and stock items, ensuring high quality and efficiency. This includes technical work, customer interaction, and maintaining operational standards within the Cartier boutique

Temel Sorumluluklar / Key Responsibilities

• Müşteri Hizmetleri ve Tamiratlar / Customer Service & Repairs:

Mücevher kreasyonları üzerinde teşhisler yapmak ve gerekli müdahaleleri belirlemek. Temizleme ve mücevher ayarlarını kontrol etme, parça değişimi (kilitler, pimler ve atlama halkaları), kolye ve bilezik boyutlandırma, kilit ve küpe klipslerini ayarlama, hasarlı ürünleri onarma, lazer kaynağı, gravür yapma/silme, parlatma ve yenileme dahil olmak üzere çeşitli hızlı onarım ve hizmetleri gerçekleştirmek, butikteki müşteriler ve meslektaşlar için ana teknik irtibat kişisi olarak hareket etmek.

Perform Diagnostics on Jewelry creations and define the interventions required.

Perform a variety of quick repairs and services, including: cleaning and checking jewelry settings, replacing parts (locks, pins, and jump rings), resizing necklaces and bracelets, adjusting locks and earring clasps, fixing damaged items, laser welding, and engraving/removing engravings, polishing and refurbishment, act as the main technical contact for clients and colleagues in the boutique.

• Atölye yönetimi / Workshop Management:

Butik atölyesine gelen ve giden onarım akışını yönetmek. Yeni alet ve sarf malzemelerinin siparişini yönetmek. Yedek parça, aksesuar ve değerli metallerin verimli bir stoğunu sürdürmek. Stok, alet ve ekipmanları 5S prensiplerine (ayıklama, düzenleme, temizleme, standartlaştırma, sürdürme) göre organize etmek. Değerli yedek parçaların üç aylık envanter kontrollerini yapmak ve kullanılmış parçaların aylık olarak iade edilmesini sağlamak.

Manage the flow of repairs in and out of the boutique workshop.

Manage the ordering of new tools and consumables

Maintain an efficient stock of spare parts, accessories, and precious metals.

Organize stock, tools and equipment according to 5S principles (sort, set in order, shine, standardize, sustain).

Conduct quarterly inventory checks of valuable spare parts and ensure used parts are returned monthly.

Gerekli Yetenekler / Skills Required:

Deneyimli Kuyumcu: Minimum 5 yıl deneyim.

Müşteri Odaklılık: Müşteriler ve meslektaşlarla olumlu etkileşim kurma, ihtiyaçlarını anlama ve mükemmel hizmet sunma yeteneği.

Detaylara Dikkat: Onarımları yaparken, kalite kontrollerini gerçekleştirirken ve ekipman ile envanteri korurken titiz olmak.

Problem Çözme: Sorunları teşhis etme, onarımlar için etkili çözümler bulma ve iş yükü zorluklarını ele alma yeteneği.

İletişim Becerileri: Türkçe'yi akıcı kullanma (yazılı ve sözlü), İngilizce'yi etkili bir şekilde kullanabilme (yazılı ve sözlü), e-posta yazma ve genel bilgisayar kullanımında yetkinlik.

Organizasyon Becerileri: İş akışını yönetme, düzenli bir çalışma alanı sürdürme (5S prensipleri) ve envanteri verimli bir şekilde organize etme yeteneği.

Zaman Yönetimi: Onarım sürelerini doğru bir şekilde tahmin etme ve görevleri vaat edilen süreler içinde tamamlama yeteneği.

Proaktiflik ve İnisiyatif: İyileştirme alanlarını belirlemeye, yeni araçlar önermeye ve değişiklikleri uygulamaya hevesli olmak.

Uyarlanabilirlik: Etkinlikleri desteklemek ve çeşitli projeler üstlenmek dahil olmak üzere farklı görevlere uyum sağlayabilen ve esnek olmak.

Ekip Çalışması ve İşbirliği: Butik personeline yardımcı olmaya, teknik destek sağlamaya ve eğitim materyallerine katkıda bulunmaya istekli olmak.

Sorumluluk ve Güvenilirlik: Değerli eşyaları özenle kullanma, ekipmanı koruma ve yönergelere uyma.

Kalite Odaklılık: Tüm çalışmaların yüksek estetik ve işlevsel standartları karşıladığından emin olmak için güçlü bir bağlılık.

Experienced Jeweler: Minimum 5 years experience.

Customer Focus: Ability to interact positively with clients and colleagues, understand their needs, and provide excellent service.

Attention to Detail: Meticulous in performing repairs, quality checks, and maintaining equipment and inventory.

Problem-Solving: Aptitude for diagnosing issues, finding efficient solutions for repairs, and addressing workload challenges.

Communication Skills: Fluent in Turkish (written and spoken), able to communicate effectively in English (written and spoken), proficient in email writing and general computer usage.

Organizational Skills: Capable of managing workflow, maintaining a tidy workspace (5S principles), and organizing inventory efficiently.

Time Management: Ability to estimate repair times accurately and complete tasks within promised deadlines.

Proactiveness & Initiative: Eager to identify areas for improvement, suggest new tools, and implement changes.

Adaptability: Flexible and able to adjust to different tasks, including supporting events and undertaking varied projects.

Teamwork & Collaboration: Willingness to assist boutique staff, provide technical support, and contribute to training materials.

Responsibility & Trustworthiness: Handles valuable items with care, maintains equipment, and adheres to guidelines.

Quality Orientation: A strong commitment to ensuring all work meets high aesthetic and functional standards.

Çalışma Ortamı ve Kültürü / Work environment & Culture

Richemont, Lüks Endüstrisi'nde saygın ve profesyonel lider bir şirkette çalışma konusunda size harika bir fırsat sunuyor.

Yaratıcı, Hırslı ve Çeşitli bir ekibin parçası olun ve organizasyonumuz içinde kariyer gelişiminiz için belirleyici adımınızı atın.

Richemont, 1988 yılında Güney Afrikalı işadamı Johann Rupert tarafından kurulan, İsviçre merkezli bir lüks ürünler holding şirketidir. Maisons'larının ve işletmelerinin miraslarına sadık kalarak büyümelerini sağlayan, aile ruhu taşıyan bir Grup olup, özellikle mücevher, lüks saatler ve yazı gereçleri alanlarında güçlü yönleri olan, dünyanın önde gelen lüks ürün şirketlerinden bazılarına sahiptir.

Richemont'ta gerçek gücümüz benzerliklerimizde değil, sanatlarımızın, kültürlerimizin ve insan becerilerimizin zengin çeşitliliğinde ve keşfedilmemiş potansiyeli besleme konusundaki özel yeteneğimizde yatmaktadır.

Kısacası, Richemont'ta iş unvanınızdan çok daha fazlası olma potansiyeline sahipsiniz!

Richemont is offering you a great opportunity to work in a reputable and professional leading Company in the Luxury Industry.

Become a part of a Creative, Ambitious & Diverse team, and take your decisive step towards your career development within our organization.

Richemont is a Switzerland-based luxury goods holding company founded in 1988 by South African businessman Johann Rupert. It is a family-spirited Group, enabling its Maisons and businesses to grow while staying true to their heritage and owns several of the world’s leading companies in the field of luxury goods, with particular strengths in jewelry, luxury watches and writing instruments.

At Richemont, our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

Quite simply, at Richemont you have the potential to be much more than your job title!

Vos principales responsabilités seront les suivantes :

• Expertise technique et suivi des procédés
• Être le référent technique en usinage sur l’ensemble du parc machine (tournage, fraisage 3axes)
• Définir, valider et optimiser les paramètres d’usinage
• Réaliser et/ou valider les réglages machines pour garantir la conformité et la répétabilité
• Assurer un niveau de qualité optimal en respectant les standards internes
• Assurer la préparation et l’entretien des machines et des équipements associés

• Gestion des priorités et amélioration continue
• Identifier et résoudre les défauts d’usinage
• Mettre en place et suivre des actions correctives durables en collaboration avec la production, les méthodes et la qualité
• Contribuer à l’optimisation des procédés existants
• Participer à l’industrialisation des nouveaux produits
• Assurer le respect des délais et la gestion des priorités en lien avec l’ordonnancement

• Développement des équipes et respect des normes
• Former et accompagner les collaborateurs pour garantir une montée en compétences y compris les apprentis.
• Expliquer et faire appliquer les instructions de poste et standards internes.
• Favoriser un bon climat de travail en encourageant la communication et la coopération entre les équipes
• Assurer le respect des normes de sécurité, de santé et d’environnement (SST).
• Sensibiliser les équipes aux bonnes pratiques et contribuer à la prévention des accidents.
• Superviser les essais des candidats lors des processus de recrutement.

Les must haves et compétences nécessaires pour ce poste :

• Idéalement titulaire d’un CFC de polymécanicien ou d’une formation jugée équivalente
• Expérience confirmée en usinage notamment en tournage et fraisage.
• Solide compétences sur les moyens d’usinage CNC
• Usage régulier des commandes Fanuc et Siemens
• Sens du détail et capacité à diagnostiquer et résoudre rapidement les anomalies de production
• Aptitude à structurer et transmettre un savoir-faire technique avec pédagogie.
• Leadership naturel pour accompagner, transmettre, encadrer et motiver les équipes
• Rigueur, sens de l’analyse et capacité à résoudre des problématiques techniques
• Esprit équipe et sens de la communication pour favoriser un climat de travail positif et une collaboration efficace
• Organisation et autonomie dans la gestion des priorités et des tâches quotidienne
• Engagement fort pour le respect des normes SST et leur application au quotidien.

Nous offrons :

- Un environnement de travail stimulant, des équipes dynamiques, exigeantes en quête de nouveaux challenges.

- Un espace de travail moderne, agréable et de belles prestations sociales

- Des horaires flexibles (départ dès 15h00)

- Des possibilités d’évolution, développement des compétences

The Boutique Manager is responsible for the overall management and successful operation of a luxury retail boutique. This includes driving sales performance, ensuring exceptional customer service, managing inventory, maintaining visual merchandising standards, and leading, motivating, and developing the boutique team. The Boutique Manager acts as a brand ambassador, upholding Montblanc Maison's image and values while ensuring a premium client experience.

KEY RESPONSIBILITIES

Sales and Business Performance:

• Maximize turnover and profitability development of the boutique.

• Develop and implement strategies to achieve and exceed sales targets and KPI's (Key Performance Indicators).

• Analyze sales data, market trends, and competitor activities to identify opportunities and challenges.

• Manage the boutique budget, control operational costs, and maximize profitability.

• Drive clienteling initiatives to build strong customer relationships, foster loyalty, and increase repeat business.

• Ensure effective use of CRM tools to track client preferences and purchase history.

Client Experience and Service Excellence:

• Ensure the highest standards of customer service are consistently delivered by all team members, reflecting the luxury nature of the Montblanc maison.

• Handle customer complaints and issues promptly and professionally, ensuring satisfactory resolution.

• Cultivate a welcoming and exclusive atmosphere within the boutique.

• Act as a brand ambassador, embodying the Montblanc maison's values and image.

Team Leadership and Development:

• Recruit, onboard, train and develop a high-performing sales team.

• Set individual targets and manage team deficits, implement the Group/Maison people management cycle, provide constructive feedback and set clear KPI’s objectives.

• Inspire the team to achieve individual and collective goals.

• Foster a positive, transparent and collaborative work environment.

• Manage staff scheduling, attendance, and adherence to company policies.

Operations and Inventory management:

• Ambassador for all requests related to the boutique.

• Oversee all daily boutique operations, ensuring efficiency and compliance with Montblanc and Richemont policies and procedures.

• Manage inventory levels, conduct regular stock counts, and minimize shrinkage.

• Proper execution and timely delivery of boutique reports.

• Proper maintenance in the boutique, ensure the boutique is clean, well-maintained, and secure.

• Execution of promotion, incentives on boutique level, and implement and maintain visual merchandising standards in line with brand guidelines (collaboration with VM Manager)

• Ensure proper handling, storage, and display of merchandise.

• Manage point-of-sale (POS) systems and ensure accurate transaction processing.

Group and Maison Compliance:

• Boutique fiscal audits, Cycle counts, Annual stock count, After Sales/Customer Service procedures, AML and local customer regulations and processes.

• Oversee and minimize the risks of workplace incidents and compliance issues.

• Streamline operations and improve efficiencies for overall client experiences.

• Incorporate a strong culture of compliance within the team and in all operational streams.

• Ensure adequate proximity of the team to all internal and external compliance factors.

Brand Representation and Communication:

• Ensure consistent brand messaging and image presentation within the boutique.

• Communicate effectively with corporate office, management, and other departments.

• Stay informed about new product launches, brand campaigns, and industry trends.

BOUTIQUE MANAGER ENSURES:

In coordination with with Country Manager

• Definition of Sales Target and KPI’s objectives for the boutique.

• Definition, support and realizations of marketing activities in the boutique (commercial).

• Develop a merchandising concept.

In coordination with Visual Merchandising Manager

• Excellence at POS at all times and control the quality of displays.

• Adherence to appropriate display and product guidelines at all times.

In coordination with Sales Trainer

• Coaching of the boutique teams.

• Monitor self-learning progress of the team.

In coordination with Sales and Operation Manager

• Ensuring the sufficient stock level on best sellers.

• Monitor and analyze boutique model stock and define category clusters.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, Retail Management or a related field is preferred.

• Experience: Minimum of 8 years (+) of experience in luxury retail management, with a proven track record of achieving sales targets and leading a team. Hospitality background is welcomed.

Skills and Competencies:

• Leadership: Strong leadership and team management skills, with the ability to inspire and motivate.

• Sales Acumen: Proven ability to drive sales, understand market dynamics and implement effective sales strategies.

• Agilities : People, Change, Mental and Results.

• Customer Focus: Exceptional customer service skills and with a deep understanding of luxury client expectations.

• Organizational Skills: Strong organizational, planning and time management abilities.

• Problem-Solving: Ability to analyze situations, make sound decisions and resolve issues effectively.

• Financial Acumen: Understanding of retail KPI's, budgeting and profit management.

• Tech-Savvy: Proficiency with POS systems (SAP is preferred) , standard Microsoft office applications.

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships:Clients/Co-workers/Management/Vendors

·Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $23-$26/hr

Salary will be determined based on relevant skills and experience.

We are seeking a highly skilled and experienced Tech Team lead with a strong background in SAP logistics and integration to join our dynamic team. The candidate will play a pivotal role in managing a team defining, developing, and implementing solutions that seamlessly integrate our product and systems (ERP LE & EWM). This role requires a deep understanding of logistics processes, SAP functionalities, and modern integration technologies to ensure efficient and reliable supply chain operations.

HOW WILL YOU MAKE AN IMPACT?

• Team Management: Manage a team of internal and external consultants.

• Budget follow-up: Able to understand and manage a budget, and all its constraints.

• Risk management: Identify the knowledge at risk and propose solutions.

• Trus & Transparency: need to provide a full transparency to the management, and alert to be raised

• Requirements Definition: Elicit, analyse, and document detailed functional and non-functional requirements for integrating internal warehouse activities with ERP LE with or without EWM, ensuring alignment with business objectives and technical feasibility.

• Solution Design & Development Support: Work closely with development teams, architects, and external partners to translate business requirements into technical specifications and integration designs. Provide guidance throughout the development lifecycle. For this part, the Forward Deployed Product Engineer will receive support from the product

• SAP Logistics Expertise: Leverage extensive experience in SAP logistics modules to design and optimize processes, configurations, and data flows related to internal warehousing (e.g., order fulfillment, warehousing, shipping, inventory management).

• Integration & API Management: Utilize strong knowledge of micro-services, APIs, and other integration technologies to design robust and scalable integration solutions between internal systems and 3PL platforms.

• Troubleshooting & Debugging: Apply excellent debugging skills in SAP to identify, analyze, and resolve complex issues arising from 3PL integrations, ensuring minimal disruption to operations.

• Testing & Quality Assurance: Define test cases, support user acceptance testing (UAT), and ensure the quality and reliability of integrated solutions before deployment.

• Stakeholder Communication: Act as a key liaison between business users, IT teams, and PO partners, facilitating clear communication and managing expectations throughout project lifecycles, or product sprints.

• Continuous Improvement: Monitor the performance of integrated solutions, gather feedback, and identify opportunities for continuous improvement and optimization.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Education

  • Master's degree in Computer Science, Computer Engineering, or a related technical field.

  • SAP EWM Certification would be a plus.

• Experience

  • Minimum of 5 years of hands-on experience working on multiple SAP projects specifically within the logistics domain (e.g., SAP WM, EWM, SD, MM, LE).

  • Team Management experience in a challenging environment.

• Languages

  • English (fluent mandatory)

  • French and/or German are a plus

• Technical Skills:

  • Proven strong debugging skills within SAP environments (ABAP debugging, transaction analysis, etc.).

  • Good knowledge and practical experience with idocs/queue.

  • Knowledge and practical experience with micro-services architecture, RESTful APIs, SOAP, and other modern integration patterns and technologies.

  • Demonstrated experience in integrating SAP systems with external platforms, digital tools.

  • Solid understanding of logistics and supply chain processes (warehousing, transportation, order management).

  • Knowledge in EWM Outbound, inbound, and other processes flow.

• Soft Skills:

  • Excellent analytical and problem-solving abilities.

  • Strong communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

  • Ability to work independently and collaboratively in a fast-paced, cross-functional team environment. Ability to identify whenever communication to his peers or superiors in the SAPCC or business organization is required.

  • Detail-oriented with a focus on delivering high-quality solutions.

  • Good writing skills.

  • Ability to travel

This pivotal role demands a blend of strategic and financial planning, meticulous inventory management, in-depth product analysis, and comprehensive range planning. You will be instrumental in developing compelling and commercially viable collections, ultimately optimising sales and enhancing our brand's market position.

HOW WILL YOU MAKE AN IMPACT?

• Develop and execute comprehensive merchandising strategies for all product categories across our Omni-channel landscape (Bricks & Mortar and E-commerce).
• Collaborate closely with Finance and the Sales Director on forecasting, budgeting, and financial planning for all product lines.
• Monitor and analyse all key performance indicators (KPIs) including sales, stock, traffic, conversion, and profit margin on a weekly, monthly, and seasonal basis.
• Provide strategic seasonal and monthly insights on product performance and market trends to inform decision-making.
• Align with all aspects of retail pricing and intake margin in collaboration with the Design and Product departments.
• Manage all markdown strategies to maximise sales and profitability across channels.

• Lead the sales planning of all stock at a line level, ensuring optimal inventory levels across all channels.
• Develop and manage detailed sales plans by line and category for all product areas.
• Oversee in-season stock management, ensuring timely replenishment, allocation, and efficient stock flow across the Omni-channel.
• Conduct detailed size curve analysis to ensure all buys and stock allocations are perfectly aligned with customer demand.
• Set and manage the lifecycles of products from seasonal to continuous/carry-over.
• Run end-of-season events to optimize stock clearance.

• Conduct in-depth analysis of product performance, combining quantitative data with qualitative insights to understand customer preferences and market response.
• Maintain a high level of awareness of category and line performance across the entire business.
• Monitor competitor activity and broader market trends, providing actionable insights and suggesting product developments to the design team.
• Identify opportunities for product development and assortment optimization to enhance the overall offering.
• Develop strategic range plans, including pricing and option counts, in close collaboration with Design and Production.

• Responsible for pulling all necessary data and preparing comprehensive reports for weekly trade meetings, highlighting key insights and actionable recommendations.
• Perform essential administrative duties related to merchandising operations, including data entry and system updates to maintain accurate information.

HOW WILL YOU EXPERIENCE SUCCESS?

• You possess significant experience in Omni-channel merchandising, demonstrating a strong understanding of both retail and e-commerce dynamics.
• You have strong analytical and financial acumen, with the ability to interpret complex data and translate it into actionable strategies.
• You exhibit excellent planning and forecasting abilities, coupled with meticulous attention to detail.
• You have a genuine passion for product, market trends, and delivering an exceptional client experience.
• You are able to work autonomously and drive initiatives from strategic conception to successful execution.
• You are highly organised with strong administrative capabilities, ensuring smooth operations.
• You have the ability to influence creatively while maintaining a strong commercial acumen.
• You possess excellent communication, negotiation, and cross-functional partnership skills.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• 1st Interview with Line Manager - Sales Director

• 2nd Interview with HR Director

• Final with a member of Senior Management Team

• Providing Employment Life Cycle Support and Enhancing Employee Experience: actively participate in HR Operations from onboarding to offboarding, including but not limited to staff movement, benefits administration, personnel filing, payroll, etc. Lead a team of 3-4 to support 2000+ employees in North East Asia.

• Data Integrity and Accuracy: maintain timely and accurate employee data within HR Systems, ensuring that all profiles are up to date to support decision-making and enhance operational efficiency.

• Driving HR System Migration and Digitalization: facilitate the migration of HR systems to enhance data integrity and streamline processes across the company. Provide training, support, troubleshooting for HR staff on various HR systems, experience in HR transformation and digitalization as a key asset.

• Enhancing Employee Support and Autonomy: deliver comprehensive support for all HR-related inquiries, facilitating employees resolve issues by providing advisory services and connecting them to right tools and resources

• Contributing to HR Initiatives: play an active role in various HR initiatives and projects, such as process improvement and deployment of new HR technologies to enhance both employee experience and HR efficiency by driving continuous improvement.

• HR Compliance: self-monitoring SLAs and control points in HR processes to make sure we meet local labor laws and regulation, also company internal control requirements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A degree in any discipline, preferably in Human Resources Management or Business Administration.
• At least 10 years of HR Operations or HR Shared Service Centre experience in sizable companies to navigate our dynamic environment; min. 5 years on a people manager role.
• Familiarity with HR systems, with HRIS background is a plus (Workday, SAP).
• Solid understanding of Hong Kong Employment Ordinance and regulatory practices ensures compliance, same for Macau and Taiwan.
• A detail-oriented approach and high level of responsibility to thrive under pressure in a highly matrixed organization.
• Customer focused, passionate to drive change and transformation with resilience and learning agility.
• Open-minded with excellent collaboration and communication skills.
• High proficiency in spoken and written English, Cantonese and Mandarin.
• Immediate availability is preferred.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

YOUR JOURNEY WITH US

You will first meet with our Talent Acquisition Team for an overview of the role. Following that, you will engage with the Hiring Manager and Function Heads to explore company culture, team structure and expectations.

As the Sr. Manager, FP&A for Van Cleef & Arpels Americas, you will play a pivotal role in shaping the financial strategy and performance of the entity. You will lead the comprehensive planning, monitoring, and in-depth analysis of the financial outlook, with a critical focus on Network Capital Expenditure (CapEx), Sales Analysis, and Cash Flow Forecasting and Control.

Responsibilities

Strategic Planning & Forecasting:

• Actively participate in and support the development of annual budget/Latest Estimate (LE) planning cycles and long-term strategic plans (e.g. 3-year plans), ensuring alignment with overarching company goals.
• Execute accurate and timely upload of Budget/Latest Estimate (LE) data into financial planning systems, including Gemini and Anaplan, to support robust financial reporting and analysis.
• Provide strategic recommendations and actionable guidance to achieve financial targets, optimize cost structures, and identify synergy and efficiency opportunities across operational functions.
• Prepare capital investment requisitions including detailed P&L’s, supporting commentary and relevant comparatives to brand KPI’s. Provide insight on P&L specifics based on brand and/or regional metrics.
• Proactively monitor and manage CAPEX by project, comparing actuals against budget and approved investment requests. Foster close collaboration with brand teams to ensure transparency, facilitate reconciliation, and promptly identify and communicate potential variances or issues.
• Proactively monitor, manage, and report on the company's cash forecast, with a primary emphasis on net acquisitions, debtors (accounts receivable), and creditors (accounts payable). Ensure the accuracy and timeliness of cash flow projections.

Performance Reporting & Analysis:

• Provide clear and accurate financial analysis to the budget owner for cost control and planning, such as Capex analysis, variance analysis, and network sales analysis
• Prepare consolidated monthly/quarterly financial packages for business reviews, focusing on P&L, revenue drivers, and expenses, and providing insights to leadership.
• Provide timely variance analysis to business partners with commentary highlighting risks and opportunities.

• Review sales analysis to monitor evolution and trends as well as understand key drivers.

• Implement tools and processes to analyze expense evolutions and prepare monthly reports with variance insights to Store Planning Team.
• Complete ad-hoc reporting and analysis to support broader finance team as needed.
• Working collaboratively across functions to identify new opportunities, including establishing and tracking financial performance targets.

Accounting

• Partner with Accounting team on monthly and year-end close process to ensure timely and accurate submission of accruals and provisions.
• Ensure the company’s compliance with the HQ reporting requirements and accounting policies.
• Provide supporting documents for audit.

Maintain System Data Integrity:

• Maintain the integrity of Investment Management (IM) System.
• Manage Capex IO and new boutique project code creation as needed.
• Coordinate requests from local, regional and/or Group and collaborate with Finance and Corporate teams.

Qualifications

• Education: BA/BS degree in Finance or Accounting.
• Experience: 7-10+ years of progressive FP&A experience, ideally within the Retail industry, with a preference for experience in luxury consumer products.
• Financial Acumen: Strong analytical and foundational knowledge in finance, accounting, and operations, adept at navigating complex financial and operational challenges.
• Collaboration & Communication: Proven ability to build strong cross-functional relationships, collaborate effectively, and demonstrate excellent communication and interpersonal skills with a service-oriented approach.
• Adaptability & Problem-Solving: Agile, adaptable, and proactive in problem-solving and prioritization within dynamic environments.
• Analytical & Organizational Skills: Highly detail-oriented with excellent time management, organizational, and analytical skills, capable of deep-dive analysis while maintaining a strategic perspective.
• Work Ethic: Ability to work both independently and collaboratively, managing multiple projects and prioritizing effectively to meet deadlines in a fast-paced, high-growth environment.
• Technical Proficiency: Advanced proficiency in Excel, ERP systems (SAP strongly preferred), and BI reporting tools (e.g., Power BI, Anaplan).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $140,000-160,000

Salary will be determined based on relevant skills and experience.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Boutique Assistant - CARTIER, PALO ALTO

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Key Responsibilities

• Create exceptional client experiences
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
• Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
• Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
• Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
• Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
• Consistently reach and aim to exceed all KPIs

Optimize the boutique environment

• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
• Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
• Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Participate in daily set up and break down of boutique for opening/closing as needed
• Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
• Assist with special projects as needed

Maison / industry knowledge and compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
• Remain current on all industry news, local/global competition, and connection to community
• Strive for operational excellence related to the boutique environment and upholding standards
• Share and collaborate best practices with the boutique team

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

Education

• Associate’s or Bachelor’s degree preferred

Industry experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Personal skills

• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Vos missions principales seront les suivantes :

• Garantir l’application et l’amélioration des dispositions en matière de santé et sécurité au travail, environnement et protection incendie, en veillant au respect des dispositions légales (CFST, LTr, LAA, AEAI, etc.) et des directives du Groupe.
• Identifier et répertorier les dangers présents dans l’entreprise dans les domaines de la santé, la sécurité au travail et l’incendie
• Procéder à des analyses ponctuelles des postes de travail en matière de SST et d’ergonomie
• Développer une culture de la santé et sécurité au travail par l’information, la formation et l’implication de l’ensemble des collaborateurs
• Dispenser des cours de sensibilisation en matière de santé, sécurité au travail et sureté aux collaborateurs
• Proposer et mettre en œuvre des programmes de prévention des risques en matière de SST et de sureté
• Superviser et animer le comité SST et accompagner les membres dans leur rôle de référent en matière de santé et sécurité au travail
• Superviser et enquêter sur les accidents et maladies professionnelles, presqu’accidents, situations dangereuses et autres incidents. Analyser les causes racines, proposer des mesures d’amélioration et suivre leur mise en œuvre
• Suivre les indicateurs de santé et sécurité et tenir à jour des statistiques sur les accidents/incidents
• Collaborer à la gestion des opérations et dispositifs de sûreté des sites (contrôle d’accès, vidéosurveillance, rondes, etc.). Proposer les améliorations nécessaires et suivre leur mise en œuvre.
• Participer aux contrôles internes et externes et assurer le suivi des plans d’actions correctives.
• Participer activement à divers projets SST et sureté

COMMENT ALLEZ-VOUS REUSSIR AVEC NOUS ?

Vous êtes titulaire du Brevet fédéral STPS et d’une certification AEAI (ou apte à l’obtenir l’AEAI). Vous justifiez d’une expérience avérée dans un poste similaire en milieu logistique ou industriel, avec une expertise en Sécurité au Travail et Protection de la Santé (STPS), en environnement et en protection-incendie, ainsi qu’une expérience ou une sensibilité pour la sûreté et la qualité des processus.

Vous disposez de bonnes connaissances des réglementations en matière de sécurité au travail, de protection de la santé et de protection-incendie.

Rigoureux, organisé et autonome, vous avez une bonne résistance au stress et êtes capable de comprendre/anticiper les problèmes et de visionner un impact et une solution.

Excellent communicateur, vous assurez une communication efficiente avec l’ensemble des parties prenantes et vous démarquez par votre force de proposition.

Vous aimez mettre vos compétences analytiques en œuvre pour trouver des solutions efficientes en matière de santé, sécurité au travail et sûreté.

Vous parlez et rédigez parfaitement le français et avez de bonne connaissance en anglais. Enfin, vous êtes à l’aise avec les nouvelles technologies et maîtrisez les outils informatiques (MS Office, Power BI, Sharepoint, etc.).

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

- Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

VOTRE VOYAGE AVEC NOUS

Si votre candidature est sélectionnée, l’équipe RH vous contacterons pour un premier échange téléphonique.

Ensuite, un entretien avec le manager direct sera planifié.

In this role, you will contribute to the operational excellence and continuous enhancement of Cartier.com, contributing to both commercial performance and client experience across channels and SEAO markets.

Reporting to the Regional Senior E-commerce Manager, you will focus on campaign execution, on-site merchandising implementation, performance tracking, cross-functional coordination and managing day-to-day e-commerce operations, ensuring business continuity while supporting ongoing improvements to the website and operations.

Your key responsibilities include:
Campaign Planning & Execution:

• Execute on-site updates across homepage, category and product pages, aligning with defined campaign calendar

• Facilitate timely and accurate implementation of campaigns, product launches, and refreshes

• Ensure alignment between campaign priorities, product availability, and site visibility

• Proactively perform regular checks to ensure site accuracy, content consistency, and verify functionality

Website Enhancement & E-Merchandising

• Monitor website performance and identify opportunities to enhance product discoverability and on-site navigation

• Support implementation of eMerchandising to improve product discovery, storytelling, and product visibility

• Serve as a key coordinator, collaborating with Digital and central teams to swiftly resolve website issues and continuously optimize user experience

• Track and manage the resolution of website bugs, issues, and enhancement initiatives

• Ensure accurate and timely updating of Contact Information and Store Locator details across all digital platforms

System Roll-out & Governance:

• Assist in the management of key e-commerce and omnichannel systems rollout across SEAO

• Execute comprehensive system testing (KUT) during deployment of technical enhancements

• Under the guidance of senior manager, support the preparation and validation of operational reports throughout migration phases

• Contribute to process improvements, particularly in evolving environments

Reporting

• Generate weekly and monthly reports covering key performance metrics such as sales, traffic, conversion, product performance

• Support post-campaign performance reviews by consolidating and analyzing results as well as learnings

• Partner closely with the Data team to ensure robust reporting capabilities

Operations & Cross-Functional Coordination:

• Manage daily e-commerce operations – encompassing order processing, fulfilment coordination, return management, payment monitoring, fraud checks, etc.

• Foster strong collaboration with Client Relations Centre (CRC), logistics, merchandising and local markets to drive seamless end-to-end operational delivery

• Continuously identify process improvement opportunities and engage relevant stakeholders to enhance efficiency and customer experience

• Provide support for broader regional e-commerce initiatives when required

YOUR PROFILE/KEY SKILLS

• Minimum of 2-3 years of experience in e-commerce or digital roles, with a preference for regional or multi-market exposure

• Experience in website management, eMerchandising, or digital operations is a plus

• Familiarity with e-Commerce and digital tools (e.g. analytics platforms, Salesforce, GA, OMS)

• Experience in managing strong working relationships with diverse stakeholders

• Exhibit excellent attention to detail and applies a highly structured approach to tasks

• Possess keen analytical mindset, adept at interpreting performance data to drive insights

• Track record in managing projects

• Demonstrated experience in managing stakeholders

• Proactive and solutions-driven

• Comfortable operating within evolving environments and matrix structure

• Strong interpersonal and communication skills (oral and written

Votre mission consistera à participer aux différents salons et rencontrer les fournisseurs afin d’identifier les nouveautés en composants et broderies.

Principales missions :

COMPOSANTS

• Disposer d’une bonne connaissance des différents composants, fournitures liées au prêt à porter de luxe
• Disposer d’un bon réseau de fournisseurs et entretenir une communication fluide et rapide avec eux
• Suivre les développements spécifiques extérieurs au vêtement comme les boutons, les boucles étiquettes, etc … mais également les développements des composants et fournitures intérieurs comme, les plastrons, épaulettes, cigarettes, thermo, etc …
• Négocier les prix des développements et des composants sélectionnés
• Avec l’aide de l’acheteur, suivre les commandes des répétitions collection et respecter les deadlines des plannings
• Rechercher et proposer des substituts si nécessaire
• Préparer les handovers production et veiller à ce que les produits soient en conformité avec les législations en cours.

BRODERIES

• Disposer d’une très bonne introduction auprès des différents Artisans Brodeurs à Paris et à l’étranger, auprès des entreprises de broderie mécanique en France et à l’étranger, et auprès des artisans en transformation et manipulation des matières
• Être force de proposition, présenter les nouveautés au Studio
• Suivre les développements, broderies et ornements, négocier les prix
• Anticiper une éventuelle industrialisation des broderies et ornements développés en collection
• Respecter les délais de livraison des répétitions collection.

DÉVELOPPER/DESSINER

• Maitriser les outils de design, Photoshop, Illustrator, InDesign etc…
• Être en capacité d’établir un dessin technique ou une maquette rapide

Profil recherché :

Vous disposez d’une expérience d’au moins 3/5ans dans le secteur mode et d’une bonne connaissance des fournisseurs en Europe

Vous disposez de notions techniques sur les composants et les broderies, ainsi que des connaissances techniques sur le produit

Vous appréciez travailler en équipe et maitrisez les imprévus.

Vous faites preuve de rigueur, êtes force de proposition et vigilant aux deadlines imposés

Vous disposez d’une bonne maitrise de la suite Office, Illustrator & Photoshop

Le français et l’anglais sont requis, l’italien serait un plus.

:

The Enterprise Architect for OS & BF plays a strategic role within Group Technology by shaping and evolving the architectural landscape across foundational business domains such as Finance, HR, Procurement, Manufacturing , Traceability, Logistics, Supply Chain, and Omnichannel Operations. This role ensures that enterprise architecture provides a coherent, scalable, and business‑aligned blueprint for these vertical capabilities, enabling Richemont’s Maisons and Group Functions to operate efficiently and transform effectively.

While business domains define strategy, capabilities, and process priorities, the OS & BF Enterprise Architect ensures that these ambitions are translated into robust, sustainable, and standardized technology architectures. Acting as the architectural referent for domain‑specific solution architects and program teams, this role defines the structure, principles, and patterns that guide solution design, promote harmonization, and ensure long‑term platform viability.

A critical success factor for this role is the close collaboration with business stakeholders, solution architects, enterprise architecture peers, and technology teams to ensure that designs remain coherent across domains, compliant with Group Technology standards, and aligned with global transformation trajectories

HOW WILL YOU MAKE AN IMPACT?

• Provide domain specific architectural leadership

  • Serve as the architecture authority for all OS & BF functional domains, defining how application, data, and integration landscapes should evolve to support business strategy.

  • Translate business capability needs into target architectures, high level designs, and actionable architectural guidance.

• Guide and harmonize solution delivery

  • Support and coach solution architects across Finance, HR, Procurement, Manufacturing, Logistics, Supply Chain, and Omnichannel programs.

  • Ensure that solutions adhere to enterprise principles, domain boundaries, integration standards, and technology guardrails.

• Lead and animate design authorities

  • Chair or co-chair Design Authority sessions for OS & BF, ensuring consistent architectural decision making.

  • Validate solution designs and manage architectural risks, tradeoffs, and technical debt considerations.

• Define and maintain domain reference architectures

  • Build and update business capability maps, target state blueprints, domain architecture models, and transition roadmaps.

  • Provide reusable patterns, architectural building blocks, and guidelines specific to OS & BF domains.

• Support major transformation programs

  • Engage with initiatives such as composable ERP modernization, manufacturing & supply chain digitization, traceability platform development, omnichannel platform evolution, HR platform enhancements, and procurement transformation.

  • Ensure architectural coherence across program streams and alignment with enterprise wide roadmaps.

• Promote cross domain alignment

  • Represent the OS & BF domains in enterprise-wide architecture forums and contribute to global architectural principles.

  • Identify cross domain dependencies and drive harmonization across Applications, Integration, Data, Technology, and Security domains.

• Ensure compliance with standards and governance

  • Guarantee adherence to enterprise architecture standards, security guidelines, integration patterns, and technology frameworks.

  • Support quality gates, governance processes, and architectural assurance mechanisms.

• Evaluate emerging technologies and innovation opportunities

  • Assess innovative solutions relevant to vertical domains (e.g., AI in operations, automation in supply chain, digital twins in manufacturing, advanced analytics in finance).

  • Recommend opportunities for modernization, simplification, or consolidation.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Significant experience as an Enterprise Architect in a complex, large-scale enterprise.

• Strong knowledge of enterprise architecture frameworks (e.g., TOGAF, SABSA, Zachman) and their application.

• Strong expertise in one or more domains: Finance, HR, Procurement, Manufacturing, Logistics, Supply Chain, Retail/Omnichannel, etc.

• Deep understanding of ERP platforms (e.g., SAP S/4HANA), HRIS systems, supply chain suites, and related enterprise platforms.

• Proven ability to design and maintain target architectures, capability models, and transition roadmaps.

• Fluency in architecture modeling and documentation tools (e.g., LeanIX, ArchiMate, etc.).

• Ability to translate control objectives into practical, repeatable, and standardized technical controls.

• Balances the long-term (“big picture”) and short-term implications of individual decisions and organization goals.

• Ability to estimate the financial impact of EA alternatives and apply multiple solutions to business problems.

• Skilled at influencing, guiding, and facilitating stakeholders and peers in decision making.

• Ability to work effectively in a team environment and guide cross-functional teams on architectural topics.

• Technology neutral: unbiased toward specific technologies or vendors, focused on outcomes.

• Fluency in English is required; fluency in French is an asset.

Sales Manager

Montblanc | New York City

Reports to: Boutique Manager

Role Overview

Reporting to the Boutique Director the overall responsibility for the Sales Manager role is co-manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

Responsibilities (or Mission)

• Plans and directs the day-to-day sales operations of the boutique.
• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Develop a strong sales team to deliver consistent luxury client experience.
• Implementation and execution of sales initiatives
• Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability.
• Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas together with the District Manager.
• Participates in the annual review process

Qualifications

• A bachelor's degree or its equivalent; at least 5 years of experience in retail sales.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Lead and directs the work of others.
• Excellent understanding and appreciation of the luxury goods markets
• Excellent communication skills both verbal and written to people of varying levels and cultures;
• Excellent interpersonal skills with the ability to cultivate good working relations within the company;
• Highly creative. Out-of-the-box thinker;
• Self motivated seeking challenge and growth
• Strong analytical and organizational skills;
• Microsoft Office, SAP, experience with Client Relationship Management systems and Outlook

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $90,000 - $110,000

Salary will be determined based on relevant skills and experience.

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Directement rattaché au département Expérience Client, vous serez en charge:

Vous êtes ambassadeur de la Maison et de son image tant en interne qu’en externe.

Vous transmettez le raffinement, l’élégance et l’innovation qui inspirent les créations de la Maison.

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?
• Profil type Ingénieur Génie Mécanique, Microtechnique ou Industriel avec une première expérience en gestion de projets, ou profil technicien justifiant une expérience de gestion de projets similaire avec une expérience d’au moins 5 ans.
• Très bonnes facultés de communication, maitrise du français, aisance relationnelle et rédactionnelle.
• Acteur convaincu par la Santé et Sécurité au Travail et l’Environnement.
• Orienté résultats et doté d’une bonne capacité d’analyse et de synthèse.
• Excellente maîtrise des outils informatiques et de la suite Office.
• Connaissance de l’anglais et/ou l’allemand permettant les interactions commerciales et techniques avec nos partenaires (fournisseurs, prestataires) un atout.
• Curieux, doté d’un fort sens pratique et passionné par la technique
• Autonome et rigoureux.

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?
Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.
- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité. - Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

VOTRE VOYAGE AVEC NOUS

Rejoignez un environnement de travail stimulant où l'héritage de l'horlogerie de luxe rencontre l'innovation.

Nous nous réjouissons de recevoir votre candidature complète sur notre site de carrières. Si vous correspondez au profil recherché vous aurez un premier contact téléphonique avec notre équipe RH afin de convenir d’un entretien.

You have a proven experience in luxury retail or hospitality. You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
• Serve all our visitors – answering to all client’s requests, after sales services and care advices;
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Area Retail Manager SEA and the Boutique Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.

An Ambassador of Cartier and will become your second nature in the Boutique and at external Client events. You will have the mission to deliver an outstanding service to high value guests while making them feel at home in our Boutique.

By proactively building a strong relationship with your Client’s portfolio, you will guide them across our Creations to deliver unique Client experience. Thanks to your team spirit, working towards individual targets as well as making a key difference to the shared team objectives will be your two main goals. Your contribution will be key to a seamless and smooth running of the Boutique operations.

The unique nature of our client's boutique means you have a realistic opportunity to deliver an amazing experience for guests. Our client can provide outstanding product training and development, but we need the passion, commitment and drive from you.

HOW WILL YOU MAKE AN IMPACT?

Passionate and excel in understanding luxury client needs. You are delighted to cherish a true relationship with your Clients. As you will first join a team, you’re excited to create great energy with your team members. You will be welcomed by a friendly and open-minded and diverse team that focuses on providing an ultra-personal service. Each of them have unique skills, competencies and different background that you will learn from.

If you have a relevant experience of working in and succeeding in a Luxury Watch or Jewelry retail environment, you have a strong interpersonal and sales skills, you speak fluently English & German and you have a positive energy, then this challenge will be perfect for you!

APPLY NOW IF YOU ARE THE UNIQUE TALENT WE ARE LOOKING FOR!

YOUR MISSION:
As a Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

HOW WILL YOU MAKE AN IMPACT?

Sales & turnover

• To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

Customer Service Excellence

• To represent the highest standards and promote Maison’ name and image inside and outside the Boutique

• To “WOW” your Customer with an unexpected, audacious and incredible experience!

• To ensure a constantly perfect personal appearance

• To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards

• To gain qualitative Customer data and improve the Boutique Customer portfolio

• To develop Customer loyalty through excellent Service and Treatment

Visual Merchandising

• To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance

• To ensure a constant Boutique cleanliness and tidiness

Boutique Operations

• To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required

• To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock

• To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance

• To respect, apply and promote Security rules and mindset

• To report key information to Maison’ knowledge of information systems

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Min. AAS (전문학사) or Bachelor's (학사) degree holder preferred

• Strong Achievement, Curiosity, Hardworking nature and Empathy

• First professional experience preferably gained in Retail

• At least experienced 2 years in luxury & high-end field

• One local language(Korean), and ideally be able to speak in Chinese & English would be perfect

• An organized person with an excellent attention to detail and high Customer Treatment standards

• A team player with excellent interpersonal skills and multi-tasking ability

• A touch of Audacious and Incredible

• Computer Literate

• Knowledge of Product (Luxury Goods)

Job Responsibilities

1.売上達成

ロジェ・デュブイのコマーシャル戦略と目標に則して、毎月、及び年間のブティックにおける売上目標の達成

2.卓越した顧客サービス

ブティック内において、ロジェ・デュブイのブランド名とイメージを最高水準に高めるアンバサダーとなる

顧客が予期しない、大胆でかつすばらしい、新しい体験を提供する

常に、完璧な個人としての装いを保つ

ブティックにおいて、ロジェ・デュブイのガイダンスと基準を踏まえ、電話やメール、SNSを通じお客様と密接にコンタクトを図る。

顧客情報を的確に入手し、データの質を向上する

優れたサービスとおもてなしを通じ、顧客のロイヤリティーを高める

3.ビジュアルマーチャンダイジング

最高水準のディスプレイと調度品をブランドガイダンスに則し、順守する。

常にブティックを清潔で整理された状態に保つ

4.ブティックオペレーション

チームミーティング、イベント、棚卸し、そして日々のオペレーションを行う

販売の際、カスタマーサービス、包装、ストックからの商品の補充など、ほかのアンバサダーをサポートする

在庫補充、ディスプレイの維持、アクセサリー販売のフォローアップ、そしてメンテナンスなどのブティックマネージャーによる指示を遂行する

セキュリティールールと考え方を順守し、促進する

Profile

強い目標達成意欲、好奇心とビジネスへの情熱をお持ちの方。

リテール業界もしくはホスピタリティー関連（ホテル・航空業界などの経験があれば尚可）での経験をお持ちのプロフェッショナルな方

言語：日本語（流暢）、英語もしくは中国語ができれば尚可

細部にわたる高い水準の顧客対応を優れた対応力で組織化できる方

優れた人間関係構築スキルとマルチタスク能力のあるチームプレーヤーの方

大胆かつ斬新な発想をお持ちの方

パソコンスキルの高い方

募集要項：

深川プラットフォーム勤務 カルティエ時計技術者

レポート先：カスタマーサービス本部ウォッチワークショップ 担当チームリーダー

深川プラットフォームに常駐し、カルティエウォッチの修理を担当いただきます。研修はOJTが中心となり、研修内容並びに期間は経験に応じ決定します。

カスタマーサービス本部では、修理ニーズや社会的変化に迅速に対応できるよう、複数の業務に柔軟に従事できる体制を構築しています。また、技術者としての成長の機会として、他のロケーションへ短期サポートや異動も積極的に提案しています。従いまして、当面は記載された業務を主として従事いただきますが、中期的には他ブランドや他職務の追加、他ロケーションでの就業の可能性があります。

業務内容：

• ブランドポリシーに沿った時計修理（主にオーバーホール。ベーシックなETAムーブメントからクロノグラフ、スモールコンプリケーションまで。簡易な外装修理やテストまで広く実施。ただし分解・磨き・外装洗浄は他チームで担当するため、業務の対象外）
• 納期、品質、生産性、関連部署との協力を維持した業務遂行
• ワークショップ内の５Ｓ実践

求めている人材：

• 時計の専門知識を備え、3年以上のオーバーホール修理の経験必須
• 修理に関するシステム入力作業や部品の検索ができる
• 論理的に考え、誠実に行動できる
• ラグジュアリーブランドの時計技術者として責任感と自律性をもって仕事ができる
• チーム内並びに前工程/後工程を含む関連部署とチームワークを維持でき、良好なコミュニケーションができる
• 気づいた変化に柔軟に対応し、生産性向上・品質向上・顧客重視のための改善マインドを常にもっている
• 日本語（母国語レベル）必須

• 見積もり分析の経験 尚可
• お客様と直接のコミュニケーション経験 尚可
• 英語の読み書き、会話 尚可

アルフレッド・ダンヒルは、彼の革新性によって、デザインと機能性の両方に優れた最高品質の製品を生み出すことができました。 ダンヒルのストーリーを語り続けるダンヒルの従業員たちはつねにその価値を守り続けています。 アルフレッド・ダンヒル・リミテッドは、世界トップのラグジュアリー製品グループのひとつであるリシュモングループに属しています。 ダンヒルは、全世界に1000名以上の幅広い職種の従業員を有するグローバルカンパニーです。

ダンヒルは、1号店を1893年にロンドンにオープンし、その後1920年代初期にパリやニューヨークに拡大しました。当時ダンヒルのストアは、「最もラグジュアリーに設えられた、男性のためのラグジュアリー専門店」として知られていました。 ダンヒルのネットワークは、1960年代初期の香港や東京、そして1990年代の中国での開店によって、20世紀を通して拡大してきました。 ダンヒルは現在、真のグローバルブランドとして、アメリカ、ヨーロッパ、中東、アジアで店舗展開をしています。ダンヒルの販売チームは、世界中のいずれのダンヒルにおいてもお客様に他にはない体験をご提供することを誇りとしています。

募集要項：

ダンヒルブティックでの接客・販売、売上・在庫管理業務、 店舗内の商品レイアウト実行、顧客情報管理業務 等

求めている人材：

-海外ブランドの販売経験をお持ちの方
-スーツやジャケットなどのカスタムオーダーの経験をお持ちの方
-ブランドの歴史や理念を深く学ぶ姿勢をお持ちの方 -お客様ひとりひとりとじっくり向き合う接客をしたい方
-店長やマネージャーへキャリアアップをめざす意欲をお持ちの方

応募資格：
-メンズウエア販売の経験をお持ちの方 -高卒以上

あなたの主なミッションは、旗艦店において、お客様の記憶に強く残る顧客体験を提供し、チームメンバー全員がやりがいを持って働ける環境を作り、意欲的かつ持続可能な業績を生み続けるような強力なクライアンテリングを実現・実行していくことです。

主な業務内容

事業展開:

• 国内・国外の両方にまたがる顧客層の拡大とビジネス全体の成長を目指すことで、メゾンの評判と魅力の向上に大きく貢献する
• 限定商品の発売や特別なイベントの実施など、ブティックのポジショニングと商品提供を強化するパートナーシップやコラボレーションを模索する
• 国内のビジネス環境と売上への影響を、競合他社の商業活動も含めて、把握する

クライアンテリング(購入体験) :

• 顧客の獲得に焦点を当てた、戦略的なクライアンテリング・アプローチを行う
• 特別なサービスや顧客体験に精通し、特別イベントやプレビューを主催し、顧客を獲得する
• 一貫性のあるプレミアムなメゾン体験を開発・維持するために、自らが模範となり、顧客や見込み客との個々の関係を発展させる
• ブティックチームと協力し、すべてのCRMとクライアンテリングのイニシアチブを推進し、モニタリングする
• VVIPデータベースの構築と開発

ブティックの業績および運営管理：

• メゾンの目標に沿った、定量的かつ定性的な目標の達成
• メゾンとブティックの売上目標を達成するためのダイナミックなアクションプランの提案、決定、管理、実行
• 業績を推進、管理、報告する。ブティックビジネスに関する深い知識を身につけ、チームと共有する
• チームメンバーに対してセールスのプロフェッショナルとしてのリーダーシップを発揮し、関連するKPIを用いてチームと個人の業績目標を設定する
• 新しいツールやサービスを確実に導入し、変革を推進する
• ブランドおよびグループのコンプライアンスポリシーに従って、ブティックの運営を管理する
• チームが店頭で最高のパフォーマンスを発揮できるよう、メゾンとリシュモンにおけるすべての手順が完璧に守られるよう徹底する

メゾン・アイデンティティの代表 - メゾンのアンバサダーとしての活動:

• 旗艦店を市場におけるメゾンのショーケースとし、メゾンのアイデンティティと価値を充分に表現する責任を負う
• メゾンのアンバサダーとして、顧客や国内の業界内でのメゾンのイメージの一貫性を保つ
• アンバサダーとして、グループおよび海外本社とのあらゆる交流の主要な窓口となる（ブティックの紹介、訪問やイベントの企画など）
• メゾンが確立した価値観とプレゼンテーションの様式に情熱を持って従う

チームマネジメントと人材開発:

• 最適な組織を設計し、適任者を採用し、ブティック内の人材パイプラインを積極的に確保する
• 社員の個々のモチベーション、ニーズ、懸念を理解し、対処することで、チームと良好な関係を築く
• チームのトレーニングの必要性を特定・定義し、各メンバーに適した育成プランを作成・周知する
• 定期的なロールプレイやその場でのコーチングを通じて、ブティックにおけるビジネス志向のアプローチを開発し、個人とチームのパフォーマンスを一貫して向上させる
• コーチング、トレーニング、モチベーションアップなど、高いプロ意識を持って模範を示す
• 結束力のあるチームスピリットを引き出すことで、チームに強い目的意識を与え、エンゲージメントを強化する
• メゾンの戦略とビジョンに基づき、ブティックチームとコミュニケーションを図り、連携させ、モチベーションを高める
• KPI・期待以上のパフォーマンスを達成するためパフォーマンス管理を推進する

プロフィール

• 顧客との関係：富裕層顧客および主要ステークホルダーとの関係構築と管理における豊富な経験
• チームマネジメントと人材育成：天性の強いリーダーシップ、チームを率い人材を育成した実績
• ラグジュアリーに関する専門知識：ブランド、トレンド、顧客の期待など、ラグジュアリー環境に関する深い知識
• オペレーショナル・エクセレンス：店舗運営に関するオペレーションを全方位的に管理し、オペレーションの効率化とブティック全体のエクスペリエンスを推進する専門知識
• 10～12年のリーダー職経験、高いコミュニケーション能力と対人能力
• 読み書きおよびスピーキングにおける流暢な英語スキル
• 母国語もしくは流暢なレベルの日本語スキル

Richemont owns some of the world’s leading luxury goods Maisons, with strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Wholesale Salesforce Developer Lead

“Challenges and changes are your motto, and you are fan of the retail world?

Do you enjoy contributing to future-ready Solutions?

Are you looking to implement the latest technologies and build applications that constantly improve our clients and retailers’ lives?

If yes, then apply now!

A customer and service oriented obsessed team is waiting for you to step up and have an impact on our transformation.

Richemont is seeking a talented and highly motivated Wholesale Salesforce Developer Lead to join our dynamic “Wholesale Engagement” teams. This role is crucial in building and maintaining scalable, secure, and reliable infrastructure to support Richemont Maisons’ digital platforms.

In collaboration with the Technology Team Lead, you will lead and support the development team to deliver successful features and automations that will make the operational activities of our product more efficient.

You will work closely with the Product Specialist, Technical Lead and Solution Architect to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.

You will support the refinement of the product backlog while proactively removing impediments. You will have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.

Your expertise in Salesforce configuration, Apex programming, and Lightning components will be key in helping the team deliver high-quality solutions that meet business requirements.

Your role will also include facilitating Scrum ceremonies, mentoring team members, and fostering a culture of continuous improvement.

This position requires working in a global environment and eco-system with distributed teams across multiple countries and time zones, collaborating with stakeholders at different management levels.

• You support the Product Owner in refining the product backlog (e.g., writing user stories, clarifying acceptance criteria).
• You enable the team’s success by removing impediments and managing escalations.
• You provide technical guidance to developers delivering custom solutions, leveraging Salesforce technologies such as Apex, Visualforce, Lightning Web Components, and other relevant tools.
• You take ownership of onboarding new team members and mentor the development team to ensure consistent adoption of engineering best practices.
• You communicate and collaborate with architects, admins, configuration experts, and stakeholders on status, risks, and technical issues.
• You understand platform dependencies and proactively anticipate potential regressions.
• You actively participate in Agile ceremonies and provide regular updates on feature progress within the sprint.
• You safeguard the functional and technical health of features through peer cross-testing and active involvement in all test phases.
• You help the support team troubleshoot production issues and deliver high-quality fixes.
• You manage escalations end to end, taking all necessary actions to drive timely resolution.
• You partner with stakeholders to capture and analyze business requirements, translating them into technical solutions on the Salesforce Service platform.
• You customize and configure Salesforce applications (e.g., workflows/flows, Process Builder, validation rules, and security controls).
• With a client-centric mindset, you identify opportunities and recommend creative solutions to extend the platform beyond out-of-the-box capabilities.
• You stay up to date on Salesforce features and enhancements and assess their applicability to the organization.
• You collaborate with cross-functional teams to identify and implement system improvements and best practices.

• Play a pivotal role in a major, worldwide Wholesales transformation journey, collaborating across the dev teams to shape the future for some of the world's most prestigious Maisons.
• Be at the forefront of innovation, gaining exposure to the latest trends and cutting-edge technologies in a dynamic and forward-thinking environment.
• Thrive in a results-driven yet genuinely supportive work environment where your daily activities are consistently interesting, challenging, and diverse.
• Work within an Agile framework, contributing to high-quality deliverables and efficient project execution alongside a dedicated team.

• Bachelor’s or master’s degree in Information Technology or Computer Science or equivalent experience.
• Excellent problem-solving, communication and leadership skills.
• Strong knowledge and experience with Agile methodologies.
• Experience managing a development team.
• Experience with Jira and Confluence is a plus.
• Minimum 8 years of experience in Salesforce development with:
  • solid experience in back/front-end development on Salesforce platform
  • experience with REST integrations
  • good understanding of security models
  • basic knowledge of Salesforce administration
• Salesforce certifications
  • Salesforce Certified Platform Developer I (mandatory)
  • Salesforce Certified Platform Developer II
  • Salesforce Certified JavaScript Developer
• Strong technical knowledge of Salesforce products (ability to investigate and debug issues)
• Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript).
• Previous exposure to test automation technologies and best practices is a plus.
• Fluent English required.

• If your application is selected, we will contact you ASAP for an informal introductory call.
• The next step from there would be a first technical interview with an area team representative; and if there is a match, you will have a personal meeting with him/her and our HR Business Partner.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

https://www.linkedin.com/company/richemont/

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WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Richemont is seeking a talented and experienced Scrum Master to play a pivotal role in supporting the delivery of cutting-edge Client Interactions solutions within our dynamic Client Platforms area. This is an exceptional opportunity to join a high-impact team at the forefront of a major, multi-Maison, worldwide Salesforce initiative, shaping the client experience for some of the most prestigious luxury brands globally.

You will thrive in a truly global environment, collaborating with highly distributed teams across different countries and time zones, fostering a culture of agility, continuous improvement, and high performance.

As a dedicated Scrum Master, you will be the heartbeat of our Rendez-Vous (book an appointment) team. Your primary mission will be to empower these teams to deliver high-quality, impactful solutions on time and with exceptional efficiency, along with participating in the business design of new features to be implemented.

RESPONSIBILITIES

• Serve as Scrum Master for your project team (Service Cloud, Marketing Cloud and Front end), guiding them through the implementation process and facilitating all scrum ceremonies.
• Continuously improving the ways of working to bring effectiveness and efficacy to the implementation teams.
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog.
• Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution.
• Work closely with Salesforce developers and administrators to understand technical requirements and constraints.
• Perform business design and reflect it in Jira tickets in collaboration with Product Owner.
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment through KPI of the Product team.
• Facilitate effective communication and collaboration within the team and across departments.
• Collaborate with cross-functional teams to identify system improvements and best practices.
• Promote a positive team environment that encourages creativity, innovation, and excellence.
• Support business design team in case of workload fluctuations enacting as a business analyst when needed.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certified Scrum Master (CSM) or equivalent certification.
• Minimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment.
• Experience of at least 2 years working as a business analyst, preferably in Salesforce environment.
• Ability to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions.
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration.
• Exceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels.
• Experience with Confluence, Jira & Zephyr enterprise.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• A self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes.
• Fluent English required.
• Ability to work in a complex, fast-paced, distributed environment with high expectations.

Nous recherchons un(e) stagiaire pour accompagner le développement produit au sein de l'équipe R&D & Innovation.

COMMENT FEREZ-VOUS UN IMPACT?
Au sein du Pôle Matériaux & Hardware, vous participerez à :

• Conception 3D de pièces métalliques (CAO - Rhino / Solidworks / Blender)

• Développemet de pièces de maroquinerie : fermoirs, boucles, éléments techniques et esthétiques

• Réalisation de prototypes numériques et préparation des fichiers pour prototypage

• Analyse de faisabilité technique (assemblage, tolérances, contraintes matière)

• Collaboration avec les équipes R&D, style, achats et industrialisation

• Suivi de développement avec les fournisseurs (France, Italie)

• Participation à la recherche de nouvelles solutions techniques et de finitions

• Vous travaillez sur des produits concrets en lien direct avec la colleciton

• Vous évoluez dans un environnement mêlant création, technique et exigence produit

VOTRE PROFIL:
Etudiant(e) en fin de cursus en école d'ingénieur, design industriel ou formation spécialisée en conception 3D

Vous avez une sensibilité aux produits forte (luxe, maroquinerie, objet)

Vous maitrisez un logiciel de CAO (Rhino, Solidworks ou équivalent, Blender est un plus).

Vous possédez une rigueur technique et la capacité à comprendre un produit dans sa globalité. Vous êtes capable de passer d'un concept 3D à une pièce industrialisable.

Curieux, autonome et challenger.

Intérêt pour les matériaux, procédés industriels ou fabrication métal.

Vous comprenez les contraintes réelles de développement en maroquinerie de luxe.

You have a first experience in the retail industry in marketing or communications.

You have excellent organizational skills and attention to detail .

You are highly adaptable with an agile mindset.

You are able to work autonomously, proactively and you are solution oriented.

You are able to build strong collaboration cross-department and with different stake holders.

What are we expecting from you?

As Events Assistant, you will support the Events Assistant Manager SEA with logistics coordination and ensuring smooth execution of events within the South-East Asia market (Singapore, Malaysia and Vietnam). You will work in close collaboration with Retail, Boutiques and APA Regional teams.

Your main missions will be:

• Assist in sourcing and coordinating with third parties, including agencies, venues, and vendors
• Provide logistical and operational support for events
• Develop and maintain detailed event action plans
• Provide administrative support, including invoice processing via SAP and tracking and expense management
• Support on-site event execution and ensure everything runs seamlessly
• Coordination and management of ad-hoc projects

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet Events Assistant Manager and Communications Manager, SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.

Installé au cœur d’une région de savoir-faire et d’exception, notre atelier est spécialisé dans la fabrication de pièces de Joaillerie. Filiale de la Maison Van Cleef & Arpels, Aurigane est un Atelier à taille humaine où excellence et satisfaction client sont les maître-mots.

Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire uniques.

Correspondez-vous au profil ?

Vous possédez une expérience significative en atelier, et avez idéalement un BTS Fonderie. Vous souhaitez avoir des missions diversifiées.

Vous êtes connu(e) pour votre discrétion, votre rigueur, et votre organisation. Vous faites preuve d'un bon relationnel et aimez travailler en équipe.

Enfin, vous êtes sensibles aux créations de Joaillerie de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d’Atelier Alliages et Fonderie métaux précieux, vous serez amené(e) à préparer et réaliser des mises en revêtement des empreintes.

Après l’injection effectuée par le responsable fonte, vous réaliserez le décochage, le nettoyage des pièces, et la découpe des pièces de l’arbre de fonte.

Vous renseignerez les documents de fabrication et de suivi des pièces, et vous en assurerez la traçabilité.

Plus que pour un poste… nous recrutons pour une carrière !

Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire! L’atelier Aurigane vous accompagne et vous forme pour atteindre l’Excellence.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par la responsable RH pour un entretien dans nos locaux.

Vous rencontrez ensuite le chef d’atelier Alliages et Fonderie métaux précieux.

BOUTIQUE ASSISTANT - CARTIER, BELLAGIO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.

• Support in achieving/exceeding Boutique overall target

• Actively participate to the briefings and contribute to the development of the Boutique performance.

• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.

• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.

• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.

• Develop a good understanding of competition and luxury industry through self-learning and trainings.

• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.

• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).

• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).

• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).

• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.

• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.

• Applies CRM relational strategy as per Headquarters’ guidelines

• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.

• Ensure seamless customers experience when handling SAV requests

• Ensure customers’ requests are followed up and solved in due time (call back…).

• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target

• Transformation rate

• Average Price

• CRM KPI’s (data quality and volume…)

• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.

• Strong sense of luxury service and aesthetics.

• Fluent in English, additional language skills are a plus.

• Result and action oriented.

• Strong selling skills.

• Team player with good interpersonal competences and empathy.

• Curious and self-motivated, with excellent customer service mindset.

• Strong attention to detail with ability to handle multiple tasks simultaneously.

• Excellent communicator, able to develop a network.

• Excellent computer skills.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $25-28 hourly. Eligible for commission package.

Salary will be determined based on relevant skills and experience.

Vous avez une première expérience dans des fonctions transverses service client, performance, opérations, data métier, outils digitaux, projets support…

Vous avez une excellente maîtrise de l’analyse de données complexe.

Vous maitrisez les outils BI (Power BI, Looker, etc.)

Vous parlez couramment anglais. Enfin, vous être curieux(se), structuré(e), rigoureux(se), avec une réelle appétence pour le Service Client et les métiers de la Joaillerie.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef de Groupe Service Client, vous serez en charge de piloter la performance, la fiabilisation de la donnée et le déploiement des outils digitaux au sein d’un réseau international d’ateliers.

Dans le cadre de vos fonctions :

• Vous garantissez l’accessibilité des données de services sur l’ensemble de la chaine de valeur

• Vous interprétez et analysez la donnée

• Vous proposez des axes d'amélioration suite à vos analyses

• Vous accompagnerez les développements d’outils d’accès à ces données d’autorisation.

• Vous serez force de proposition sur des outils pour les formations techniques complémentaires pour améliorer la qualité du service client

Plus qu’un poste… nous recrutons pour une carrière

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous aurez ainsi l'opportunité de bénéficier d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et d’un accompagnement quotidien.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous serez contacté(e) pour l’équipe RH, vous rencontrerez le Chef de Groupe Service Client, puis la Responsable de l’équipe.

Sinon, vous recevez un email vous informant du refus de votre candidature.

BOUTIQUE ASSISTANT - CARTIER, SOHO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

The Physical Security (PS) Coordinator Europe plays a crucial role in supporting the day-to-day implementation of Richemont Europe's security strategy, projects, concepts, directives, and strategies across European Markets. This position ensures that all physical security measures align with Group objectives and maintain a high standard of protection for Richemont assets and personnel.

KEY RESPONSIBILITIES

Physical Security Concept Development, Validation & Implementation

• Collaborate closely with the Head of Security Management Europe, the Physical Security and Health & Safety Director Europe, and other key business partners to ensure strict compliance with Richemont Security Directives and Minimum Standards.

• Proactively identify potential security risks and vulnerabilities across all Richemont Europe locations and operations (boutiques, offices, customer services/logistic warehouses, events, photo-shootings).

• Proactively identify and evaluate new security technologies and equipment to enhance existing measures.

• Verify implemented security measures (e.g., access control systems, VSS, alarm systems, guard deployment) for each Physical Security Concept. Ensure these measures align with global Richemont security standards, local regulations, and the European "risks & costs-based approach."

• Maintain close liaison with Richemont PS project managers and Maisons’ European store design planning teams to monitor and support security concept implementation throughout project lifecycles.

• Regularly review and update security concepts in collaboration with Richemont Markets’ PS Managers, adapting to evolving threats and operational changes to maintain a resilient security posture.

Operational Support

• Act as a primary point of contact for all day-to-day physical security matters, offering expert guidance and immediate practical assistance to markets.

• Conduct thorough risk assessments for specific events, advising on appropriate security measures, including personnel deployment and emergency procedures.

• Provide on-site support to local PS Managers for specific or high-risk events as required.

• Offer temporary support and lead daily PS operations in European Markets experiencing resource gaps.

Compliance & Audit

• To ensure Group and European compliance, the PS Coordinator will be responsible for:

  • Assessing existing Physical Security measures across Richemont Europe sites through regular visits.

  • Conducting audits of these sites using operational and compliance questionnaires.

  • Producing comprehensive audit reports, including remediation plans.

  • Managing follow-up meetings with relevant site stakeholders to monitor progress and compliance rates.

Project Management & Administrative Support

• Provide comprehensive project management support for physical security initiatives, from inception to completion.

• Oversee and coordinate the implementation of security solutions and measures, ensuring adherence to project deadlines, budgets, and quality standards. This involves close coordination with external vendors and internal teams.

• Ensure seamless communication between security teams and other project stakeholders. Prepare and present regular reports on the progress of project security aspects, challenges encountered, and proposed solutions.

• Support the PSHSE regional team in organizing PSHSE community meetings and seminars (remote or in-person).

DIMENSION

• Geographical Scope: Based in Switzerland, with occasional travel to other European markets (16 countries).

• Travel: Approximately 30% of working time.

JOB PROFILE

Experience & Technical Skills:

• Minimum 4-5 years of experience in physical security or a related field.

• Proven technical expertise in security systems, including VSS (Video Surveillance Systems), intruder alarms, and access control.

• Experience in managing external security vendors and contractors.

IT & Software Skills:

• Proficiency in Microsoft Office Suite, particularly PowerPoint.

Soft Skills & Competencies:

• Strong organizational and planning skills.

• Ability to work autonomously and effectively under pressure.

• Excellent interpersonal and negotiation skills.

• Adaptability and resilience in dynamic and evolving environments.

• Demonstrated ability to prioritize tasks effectively.

• A collaborative team player.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Sales Support

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client-ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdey's high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Inventory Management

• Assist with daily stockroom operations, ensuring accurate receiving, tagging, storage, and replenishment of merchandise.
• Assist with regular stock counts as directed by the business.
• Assist with the in-store processing of online orders.
• Manage the processing of returned items in accordance with company procedures.

HOW WILL YOU EXPERIENCE SUCCESS?

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset and a passion for luxury retail.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals

• Contribute to the expansion of Vhernier in APAC through supportive tasks across the full range of brand activities including commercial, marketing and operations

• Assist in developing and managing product assortments and inventory movement

• Support the Vhernier Boutiques in retail operations from the back office

• Help organize marketing activities, partnerships and activations

• Contribute to operations, systems and office administration

Requirement:

• Highly motivated to contribute to the launch of a luxury jewelry brand in Asia

• Pro-active attitude, can-do mindset and strong organization skills

• Proficient in Office

• Fluent in English, Cantonese and Mandarin

YOUR MISSION

We are seeking a Security System Project Senior Manager/Manager to own the end-to-end delivery of our Japan security uplift program. This person will lead the tendering the standardized security systems and equipment (including CCTV, access control, alarm systems, and safes etc.), manage vendor relationships, and build the digital infrastructure — including a SharePoint-based knowledge hub — to support consistent standards across the boutique network. Strong technical aptitude, procurement experience, and the ability to engage and communicate effectively with stakeholders at all levels are essential.

MAIN PURPOSE/ KEY RESPONSIBILITIES

Security Systems Tendering

• Lead the end-to-end tendering process for standardized security systems across all Japan boutiques — including CCTV, access control, intruder alarm systems, panic buttons etc.

• Develop tender documentation including scope of works, technical specifications, and evaluation criteria

• Shortlist, evaluate, and negotiate with security vendors and system integrators; make recommendations to senior leadership

• Benchmark current equipment across boutiques; define a standardized specification that meets group standards and local regulatory requirements

• Work with procurement to control the timelines, budgets, and contracts through to successful delivery and sign-off

• Coordinate site surveys and installation scheduling with vendors and boutique teams, minimizing disruption to operations

Security Systems Rollout & Project Management

• Build and maintain a detailed project plan covering all boutique locations — timelines, milestones, dependencies, and risk log

• Oversee phased rollout of standardized security equipment across the boutique network, ensuring quality and consistency

• Conduct post-installation reviews and sign-off inspections at each location

• Develop handover documentation, user guides, and training materials for boutique teams on new systems

• Track and report on project status, budget spend, and issues to Japan PS&HSE Director.

Digital Infrastructure & SharePoint Development

• Design, build, and maintain a SharePoint-based intranet hub to centralize security policies, procedures, vendor contacts, equipment records, and training materials etc.

• Create intuitive document libraries, workflows, and page structures that boutique managers can navigate independently

• Maintain version control and ensure all content is current, accurate, and accessible across locations

• Support the PSHSE team in adopting digital tools to improve information sharing and reduce reliance on paper-based processes

Stakeholder Engagement & Communication

• Act as the primary liaison between the security project and boutique managers, maison stakeholders, IT, and senior leadership

• Produce clear, professional project updates, presentations, and reports tailored to different audiences

• Facilitate workshops and briefing sessions to align stakeholders on timelines, expectations, and responsibilities

• Build and maintain trusted relationships with external vendors, maison management teams, and local authorities

• Escalate issues promptly and constructively, proposing solutions rather than problems

Compliance & Standards

• Ensure all security systems and installations comply with Japanese building codes, fire safety regulations, and group global standards

• Maintain accurate records of all equipment installations, warranties, maintenance schedules, and vendor SLAs

• Support periodic security audits and coordinate remediation actions as required

• 3+ years of project management experience, with a track record of delivering technology or infrastructure projects on time and within budget

• Solid understanding of physical security systems — CCTV, access control, alarms, and safes.

• Strong hands-on proficiency with Microsoft SharePoint — able to design, build, and maintain sites independently without IT support

• Proficient across Microsoft 365: Teams, Planner, Excel, PowerPoint, and ideally Power Automate or Forms

• Excellent written and verbal communication skills; able to present clearly to senior stakeholders and engage effectively with frontline teams

• Highly organized and detail-oriented with strong documentation habits

• Business-level English proficiency (written and spoken)

• Experience in luxury retail, hospitality, or a similar premium consumer environment

• Japanese language proficiency; familiarity with Japanese business culture and vendor relationships

• Knowledge of Japanese regulatory requirements related to security systems and commercial premises

• Project management qualification

• Experience with security system vendors operating in the Japanese market

• Background in loss prevention, asset protection, or corporate security in a retail setting

Responsibilities

SALES

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.

• Support in achieving/exceeding Boutique overall target

• Actively participate to the briefings and contribute to the development of the Boutique performance.

• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.

• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.

• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.

• Develop a good understanding of competition and luxury industry through self-learning and trainings.

• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.

• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).

• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).

• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).

• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.

• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.

• Applies CRM relational strategy as per Headquarters’ guidelines

• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.

• Ensure seamless customers experience when handling SAV requests

• Ensure customers’ requests are followed up and solved in due time (call back…).

• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target

• Transformation rate

• Average Price

• CRM KPI’s (data quality and volume…)

• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.

• Strong sense of luxury service and aesthetics.

• Fluent in English, additional language skills are a plus.

• Result and action oriented.

• Strong selling skills.

• Team player with good interpersonal competences and empathy.

• Curious and self-motivated, with excellent customer service mindset.

• Strong attention to detail with ability to handle multiple tasks simultaneously.

• Excellent communicator, able to develop a network.

• Excellent computer skills.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Pay Range: $25 - $28 Hourly

Salary will be determined based on relevant skills and experience.

COMMENT AUREZ-VOUS UN IMPACT ?

Vous serez en charge des tâches suivantes :

• Définir les projets : contexte, objectif, périmètre, risque, ROI (Return On Investment) et planning

• Animer une équipe projet pluridisciplinaire avec des acteurs internes et externes

• Résoudre les problèmes techniques

• Assurer la communication transversale et ascendante des projets

• Être garant des standards projets définis

• Garantir les délivrables, le délai et le budget des projets

• Prendre en compte les aspects de sécurité et environnementaux

• Capitaliser et verrouiller les résultats des projets (via les standards)

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?

• Vous êtes étudiant en école d’ingénieur avec une orientation dans les process de production, le management industriel et souhaitez construire votre parcours professionnel dans le domaine du génie industriel

• Vous êtes une personne autonome, proactive, organisée et rigoureuse, possédant de fortes capacités d’analyse, de synthèse, de communication et sachant gérer les priorités

• Vous avez la capacité à faire aboutir des projets complexes dans le respect des délais qui vous sont impartis.

• Vous disposez d’une forte orientation terrain et d’une appétence pour la technique et les procédés de fabrication

• Vous avez de solides connaissances des outils informatiques usuels

• Vous avez une excellente capacité relationnelle et d’écoute

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

- Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

VOTRE VOYAGE AVEC NOUS

Nous vous proposons d’évoluer dans un environnement de travail stimulant, combinant l'héritage historique du savoir-faire de l'horlogerie de luxe avec les technologies de pointe de l'industrie 4.0.

Vous bénéficierez d'une formation approfondie tout au long de votre stage (métier & gestion de projet), ainsi que d'un accompagnement personnalisé pour atteindre vos objectifs professionnels.

Nous sommes convaincus que l'autonomie est un élément clé pour la réussite professionnelle, c'est pourquoi nous offrons un environnement de travail qui vous permettra d'être pleinement responsable dans votre travail.

Nous nous réjouissons de recevoir votre candidature complète sur notre site de carrières. Si vous correspondez au profil recherché vous aurez un premier contact téléphonique avec notre équipe RH afin de convenir d’un entretien

The Client Data and Insights Analyst will support client data related projects and daily activities. You will be a client data subject matter expert, responsible for maintaining our client database, supporting client reporting, sharing client insights and communicating business recommendations. The role will report to the Senior Manager, Client Data and Insights.

KEY RESPONSIBILITIES

Database:

• Support client data topics across Cartier North America.
• Responsible for data quality and cleansing updates, including client profile merges and client reassignment.
• Focus on continuous improvement of data collection, regular maintenance, cleansing, quality monitoring and updates.
• Ensure local client data governance, security and compliance adherence in partnership with the Data Solutions team.
• Assist on all database and client data related projects; be a subject expert on tools such as Salesforce, SAP, Power BI, Looker and other platforms.

Reporting:

• Assist on all client data reporting for the commercial teams (boutiques and specialist retail) to ensure they are achieving their clienteling, MyClients, data capture and Cartier Care KPI objectives.
• Help to identify, analyze, interpret and present the performance of all client-related KPIs, intelligence and insights.
• Support building reports that assist the network with their client development activation plans, client data capture, prioritizing the Maison’s programs and activities.

Insights:

• Support analytics and insights surrounding the client database and all client channels, with an emphasis on identifying and understanding client behavior patterns.
• Serve as a liaison with cross-functional corporate teams on all client data needs and insights; help identify actions and recommendations.
• Partner with senior manager to recommend solutions and insights that influence client loyalty, acquisition and retention with an omni lens.
• Extract client lists to support client engagement strategy, product launches and boutique activations.
• Collaborate to deliver training to boutiques on data input and insights best practices.

YOUR PROFILE

• Bachelor's degree in Business Administration, Data Science, Statistics, or related field.
• 2+ years of experience in managing data and analytics projects; luxury experience a plus.
• Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word); experience with Salesforce and Looker a plus.
• Excellent written and verbal communication, interpersonal, analytical, organizational skills.
• Excellent time management and problem-solving skills.
• Strong critical thinking ability.

Pay Range: $30-$34

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

• 2nd Stage – Interview with Hiring Manager

• 3rd Stage – Interview with Brand Director

ASSISTANT TO CEO OFFICE 50%

Duration: Permanent
Start: As soon as possible

Are you a highly organized, proactive, and detail-oriented professional with exceptional communication and interpersonal skills? We are seeking a dedicated Assistant to the CEO Office to play a pivotal role in ensuring the seamless and efficient operation of our CEO's office. Reporting to the Strategy Implementation Manager, you will be instrumental in managing complex schedules, coordinating travel arrangements, overseeing administrative tasks, and contributing to strategic initiatives. This is an exciting opportunity for an individual who thrives in a dynamic environment and is eager to provide comprehensive support at the highest level.

YOUR MISSION AT IWC.

• Oversee the CEO's dynamic agenda, including scheduling appointments, preparing comprehensive meeting materials, and ensuring timely follow-up on action items
• Plan all travel, including careful processing of visa formalities and expense reports
• Maintain an overview of travel activities and vacation schedules for the Executive Committee
• Provide dedicated support to the CEO Office before and during Geneva's Watches & Wonders fair
• Coordinate C-Level workshops, managing logistics and ensuring a productive environment
• Proactively engage and collaborate with internal functions, Group stakeholders, and external partners in close coordination with the CEO Office team
• Manage CEO Office supplies and oversee the internal management of corporate gifts
• Prepare and publish intranet articles for the CEO Office area and related communications

HOW YOU BECOME PART OF THE JOURNEY.

• Hands-on with a highly organized and forward-thinking approach, demonstrating the ability to adapt to evolving priorities
• Demonstrated experience as an Assistant or in a similar role within a dynamic corporate environment
• Formal commercial training and further education as an assistant with a federal certificate; additional training in digital office management or a related field is preferred
• Fluency in German and English is required; proficiency in French is an asset
• Ability to maintain composure and effectiveness in a fast-paced and demanding environment
• Excellent interpersonal skills with the ability to communicate effectively and professionally
• Proficient in Microsoft Office Suite, including Microsoft Teams, OneNote, and SharePoint

WHAT YOU CAN EXPECT FROM US.

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

• Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
• Yearly health insurance contribution of CHF 2'340 for full-time contracts.
• Annual contribution to public transportation abonnements of up to CHF 1'500 for contracts of at least one year.
• 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
• Special conditions on selected IWC & Richemont products.
• Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
• IWC Sport Club (est. 1972) for sport enthusiasts.
• Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
• Memorable internal events (Christmas, summer after work drinks, etc.).
• And many more!

YOUR MISSION:
Reporting to the Cartier Korea Managing Director and a member of the Korea Executive Committee, the MCC Director is primarily responsible for ensuring category leadership, defining business strategies, overseeing the planning, development and execution of marketing, communications and client initiatives. The MCC Director’s KPIs are to generate revenue by increasing sales through successful integrated marketing campaigns as well as to enhance Maison’s brand image and differentiation in a competitive environment.

HOW WILL YOU MAKE AN IMPACT?

Brand and Categories Strategy

• Set the direction for the “global to local” Brand Positioning, informed by deep understanding of clientele’s dynamic, brand image intelligence and business development areas.

• Ensure local brand relevance and aspirational communication creative content integrating cultural specification in terms of message and platforms.

• Build comprehensive 3-year business plans for each product category, identifying growth and market share opportunities.

• Contribute actively to strategic business decisions fostering transversal collaboration with all Cartier executive committee members.

Go-to-Market and Integrated Marketing Campaigns

• Drive efficient “Go to Market” strategies, leveraging local business and clienteling knowledge to make informed decisions on product development, sales budget and A&P investments.

• Deliver effective integrated 360 degrees marketing campaigns, from planning to execution, driving brand love, client engagement and conversion at national and regional levels.

• Direct and oversee all MCC functions (Marketing, PR & Brand Content, Media Performance, Social, Event, Client) towards common vision and in daily operations.

• Define and manage the A&P budget and performance metrics to dynamically optimize resources and make informed decisions.

Client Knowledge and Engagement

• Develop client knowledge capabilities and understanding across the organization.

• Define client engagement strategy and related actions plans (one to one, one to few, one to many).

• Elevate client experience, offering personalized and meaningful messages at scale, providing differentiated client treatment, and high level of engagements for all Maison’s audiences.

Market Intelligence & Business Insights

• Develop and execute qualitative and quantitative market research levering local and global resources.

• Ensure continuous monitoring of market dynamics to maintain Cartier’s competitive edge.

• Track trends, analyzing market research & studies, making recommendations and developing comprehensive strategic briefs based on data.

• Understand the mindset of consumer and completion for us to keep the competitive advantage.

• Produces regular reports for management decisions, providing specific recommendations and regular updates on competitor benchmarking.

Team Leadership & Stakeholder Management

• Demonstrate excellent team leadership and stakeholder management skills as a critical capability, driving alignment across functions.

• Build and lead high-performing teams, fostering a culture of ownership, collaboration, and excellence.

• Act as a key influencer and bridge between local, regional, and global stakeholders.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Educational background: Bachelor's degree or MBA / Master’s degree preferred.

• Minimum +15~20 years of experience in luxury retail, premium consumer goods, or relevant industries, with a solid understanding of the MCC function.

• Proven leadership experience in Marketing, Communication, and/or Client strategy roles.

• Strategic thinker with strong analytical and execution capabilities.

• Excellent leadership, communication, and stakeholder management skills.

• Fluent Business English communication is required.

• Do you have extensive experience leading large-scale retail architecture projects in global and dynamic environments, from initial concept to successful delivery?
• Do you have in-depth technical and architectural knowledge and competencies, including proficiency in CAD and SketchUp, a relevant architectural degree, and a strong understanding of architecture-related laws and regulations?
• Are you a people-oriented manager with a proven ability to inspire and develop high-performing teams?
• Are you fluent in Japanese (native level) and English (business level)?

What are we expecting from you?

As the Store Design Senior Manager, you will lead the strategic development and execution of our boutique design vision across a network of over twenty locations nationwide. This pivotal role demands a blend of visionary leadership and hands-on management, ensuring every boutique embodies our Maison's unique identity and global standards of excellence.

• You will lead, coach, and grow the Store Design team in Japan, ensuring clarity of roles, efficient ways of working, and long-term capability building, while creating a strong team culture, encouraging innovation, collaboration, and resilience in a context of rapid business growth.
• You will drive large-scale projects from concept through delivery, by orchestrating internal & eternal stakeholders and ensuring quality, compliance and timely delivery.
• You will ensure elevating the client experience and the staff experience: boutiques must inspire clients while also providing teams with efficient, functional, and engaging workspaces.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the HRBP, Retail Excellence Director, HQ Architecture Team, Regional Retail Director, and VCA Japan President.

Depuis 1847, Cartier crée des pièces intemporelles et célèbre la beauté, l’amour et l’individualité. De nos boutiques à nos ateliers en passant par nos bureaux, notre Maison continue d’inspirer, une communauté de 10 000 personnes de plus de 100 nationalités, travaillant ensemble, s’épanouissant individuellement et contribuant à notre succès mondial. Partout dans le monde, nous offrons des opportunités à des personnes passionnées et talentueuses qui peuvent nous aider à poursuivre notre héritage d’exploration et d’échanges riches de sens.

En rejoignant la Maison, vous inscrivez vos expériences et vos talents uniques dans cette mission, animée par nos valeurs.

Au fil des années, plusieurs engagements ont été pris par la Maison, afin d’avoir un impact positif via des initiatives culturelles, éthiques, sociales et environnementales. La Maison a su imposer un style et un univers uniques et faire de ses créations de véritables mythes, grâce à des femmes et des hommes qui font de leur passion leur métier.

Lieu de rencontre entre modernité et tradition, le Manufacturing Cartier Joaillerie développe et assure la production de pièces joaillières d’exception, en alliant performance logistique, savoir-faire techniques et innovation.

CONTROLEUR DE GESTION INDUSTRIEL - METAL (H/F)

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique. Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

A travers son histoire, Cartier s'est démarqué du fait de l'engagement de femmes et d'hommes singuliers. A ce titre, notre Maison offre à toutes et tous les mêmes opportunités d’accès à l’emploi, sans distinction notamment de genre, ethnicité, religion, orientation sexuelle, statut social, handicap et d’âge.

QUEL SERA VOTRE IMPACT

En tant que Contrôleur de Gestion, vous serez le partenaire clé sur les sujets financiers des métaux précieux. Votre rôle sera de sécuriser la valeur des métaux précieux dans nos actifs et de fournir des informations financières fiables, des analyses et indicateurs pertinents, pour éclairer la prise de décision stratégique et opérationnelle, et contribuer à l’optimisation de la performance globale. Vous contribuerez également activement à l’harmonisation et à la mise en place de processus robustes.

Sécurisation de nos actifs :

• Réconcilier les comptes poids métaux précieux Affineurs : cadrage mensuel et amélioration des processus

• Suivre les réconciliations des comptes poids métaux précieux des externes : reporting mensuel, animation du sujet et suivi rapproché avec les opérationnels et audits réguliers des fichiers

• Demander les rapatriements des métaux précieux : reporting mensuel & suivi régulier, animation du sujet avec l'équipe Achats

Achats de métaux précieux et suivi de la performance stocks & flux / processus :

• Déterminer les achats & transferts de métaux précieux en réalisant des projections de stocks fiables

• Être force de proposition, en tant que véritable Business Partner, pour la mise en place, le suivi, l'animation des KPI pertinents relatifs aux stocks & flux de métaux précieux, ainsi que l'optimisation des processus relatifs

• Etablir les budgets et prévisions, suivre et analyser les écarts VS réel

Contrôle interne :

• S'assurer du respect des procédures et des contrôles afférents sur le périmètre

• Prendre en charge la matrice de contrôle interne et des testings sur les processus des métaux précieux

• Participer aux inventaires des stocks métaux précieux

• Animer la démarche de Sûreté interne

CE QUE NOUS RECHERCHONS

• Diplôme Ecole de commerce ou d’Ingénieur

• 5 ans d’expérience réussie en audit financier et/ou contrôle de gestion, idéalement acquise dans un environnement industriel ou manufacturier

• Vous êtes rigoureux et faites preuve d’un bon esprit de synthèse et d’analyse ; vous êtes doté d’un raisonnement analytique solide, d’une curiosité naturelle et d’une capacité à creuser les sujets

• Vous êtes orienté business, avec une aisance relationnelle et un goût pour le travail en équipe

• Vous avez de l’appétence pour les outils IT. Bonne connaissance d’Excel demandée, la connaissance de SAP serait un plus

Postulez dès maintenant !

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez l’un de nos Recruteurs, un membre de notre équipe RH, le/la Responsable du poste et passerez des cas d’étude ou d’évaluation en fonction des besoins du poste.

Pour toute question, merci de contacter Margot BOUCHET.

Écrivez la prochaine étape de votre histoire avec Cartier.

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

HOW WILL YOU MAKE AN IMPACT

The Executive Assistant acts as a trusted support to the Senior Vice President & Chief Commercial Officer, ensuring smooth departmental operations through effective organisation and communication. The role involves managing administrative tasks, coordinating internal events, and supporting the departmental budget process, all while maintaining high standards of professionalism and discretion to support the CCO’s strategic goals.

Calendar and Time Management

• Oversee and coordinate the CCO’s calendar to ensure efficient scheduling, and effective time management.
• Collaborate closely and proactively with the Chief of Staff to identify, plan and priorities sensitive and strategic matters for the CCO, ensuring their objectives are met efficiently.
• Book meeting rooms and coordinate related IT requirements.
• Contribute to process improvements to maintain robust and efficient operational workflows within the Commercial team.

Travel Organisation & Planning

• Maintain an up-to-date annual travel planner document.
• Organise all travel plans, logistics, detailed itineraries and arrangements for the CCO and Management Office.
• Prepare and process expense reports following trips.

Communication & Information Flow

• Ensure timely and accurate communication between Commercial management, teams, internal stakeholders, and external contacts, representing the CCO.
• Build and maintain strong, harmonious working relationships with internal colleagues and external partners.

CCO Mailbox

• Support the CCO in mailbox management, including filing, flagging, and prioritising important emails.

Meeting & Filing Support

• Organise and maintain the CCO & Management Office filing system for efficient document retrieval and storage.
• Support on meetings’ agendas, presentations, and minutes as required.

Event Organisation

• Support the CCO and Chief of Staff in planning and executing all logistical requirements for key commercial events: including location scouting, venue and hotel bookings, guest logistics, food & beverage planning, attendee management, experience delivery, budgets, and expenses.

Central Commercial Budget & Financial Administration

• Assist the CCO and Chief of Staff in the annual budget management process, maintaining updated Commercial Budget files & tracking deadlines with teams.
• Manage general accounting, expense reports and invoices, including vendor creation, purchase orders, and payments for the CCO and Management Office.

Others

• Order office supplies as required.

WHAT ARE WE LOOKING FOR

• You have 5-8 years of experience as an Executive Assistant supporting senior management or C-level executives. Prior experience in the luxury industry, event coordination, budget oversight or project management is a strong asset.
• You are fluent in French and English (spoken and written). Additional languages are an advantage.
• You are proactive and possess a positive mindset, with strong problem-solving abilities and sound decision-making skills.

• You possess excellent organizational and project management capabilities, particularly in fast-paced or complex environments.
• You have a high sense of integrity, discretion, and the ability to handle confidential information and pressure with professionalism.
• You have outstanding interpersonal skills with the ability to build trusted relationships, communicate persuasively, influence stakeholders, and collaborate constructively with teams.
• You possess an international mindset and ease working in multicultural environments.
• You master Microsoft Office tools (Word, Excel, Outlook, PowerPoint) and have overall digital aptitude. An experience with budget monitoring and administrative follow-up is necessary.
• You are willing to travel internationally for events or specific projects, if required.

YOUR JOURNEY WITH US

If your application is selected, we will give you an introductory call to explain further steps and discuss the opportunity. If things go well on both ends, you will have a chance to meet the SVP-Chief Commercial Officer and the HR Team.

Take your next step with Cartier, we look forward to hearing from you!

Join Cartier and immerse yourself in a world where luxury and innovation converge, elegance meets creativity, and tradition embraces modern design. As a globally renowned jeweler and watchmaker with a 170-year heritage, Cartier is more than just exceptional products; we are the keepers of a remarkable legacy, setting the standard for high jewelry, watches, and accessories. At Cartier, your contributions will shape the future of luxury, fostering excellence, sustainability, and creativity. Your journey enriches our shared story, inviting you to play a vital role in Cartier's illustrious legacy.

HOW YOU WILL MAKE AN IMPACT

Join our team and gain hands-on experience in a dynamic supply chain environment! As a Supply Chain Intern, you will play a vital role in supporting our operations through data analysis, internal order management, and operational support. This internship offers the opportunity to develop your analytical skills, contribute to process improvements, and collaborate with cross-functional teams.

Your key responsibilities include:

Data Analysis & Reporting:

• Extract, cleanse, and analyze large datasets from various sources (e.g., SAP, Excel, internal databases).
• Develop and maintain interactive dashboards and reports using MS Power BI and Looker to visualize key performance indicators (KPIs) and identify trends.
• Utilize Python for data manipulation, statistical analysis, and automation of reporting processes.
• Present data insights and recommendations to the supply chain team to support data-driven decision-making.
• Contribute to the development and improvement of data models to ensure data accuracy and consistency.

Internal Staff Orders Management

• Manage the end-to-end process for internal staff orders across 6 countries, ensuring timely and accurate fulfilment.
• Extract order information from the system, verify product availability, and coordinate with the warehouse for order processing.
• Proactively monitor stock levels and source out-of-stock items to minimize delays.
• Communicate effectively with logistics, finance, and HR departments to resolve any issues related to order fulfilment, compliance, or payment.
• Assist in the planning and execution of annual and seasonal internal sales events, including inventory preparation, order processing, and customer support.

Operational Support

• Support the preparation of business presentations for management reviews and strategic planning sessions.
• Assist with project management activities, including tracking project timelines, coordinating meetings, and documenting action items.
• Participate in technical testing of SAP ERP system updates and enhancements.
• Collaborate with SEAO teams to identify and resolve operational inefficiencies and improve supply chain processes.
• Assist with inventory control activities, including quality checks, reconciliations, and discrepancy resolution.
• Provide administrative and ad-hoc support to SEAO Operations Department as needed.

YOUR PROFILE/KEY SKILLS

• Pursuing a Bachelor’s or Master’s degree in Supply Chain, Engineering, or a related field
• Familiarity with basic programming languages (Python, SQL) is essential
• Strong analytical skill to analyze large data sets and present findings in concise manner
• Strong proficiency in Excel is a must; data visualization tool is a plus
• Good organizational, communication, and problem-solving skills
• Self-starter with a high integrity, and strong attention to detail
• Familiarity with SAP or other ERP systems is an added advantage
• Fluent in English; an additional Asian language is a plus for effective collaboration with the SEAO team

YOUR JOURNEY WITH US

If your application is shortlisted, we will start with an introductory call to discuss the opportunity. Successful candidates will then be interviewed by the Regional Operations team, and the offer will go to the finalist who best fits the role. This is where your journey with us begins.

WHAT WE OFFER YOU

At Cartier, people are at the heart of our Maison, and we understand that the growth of our employees is integral to our success. Our six-month internship program empowers you to grow both personally and professionally with a robust onboarding program, guidance from our growing team of diverse experts and on-the-job training, ensuring you are well-equipped to navigate the challenges and opportunities ahead with confidence and strategic insight.

For any questions about the position or application process, please reach out to our Talent Acquisition Partner.

In line with the ambitious RTW plan for Chloé, he/she will be a key support in defining the RTW strategic plan. He/She will follow the translation of both the strategic targets and the design vision into a carry-over and seasonal assortment of RTW products within an efficient collection framework while respecting development calendar milestones.

The RTW Collection Merchandising is reporting to the RTW Collection Merchandising Manager.

HOW WILL YOU MAKE AN IMPACT?

Participates in the definition of the collection plan brief based on the category strategy, sales history and competition

Monitors retail performance by region and category to aliment the PD and design (Sell-in, EOS, Pricing analysis) and liaise with Sales merchandising to gather qualitative feedback from markets

Collaborate actively with PD to ensure PLM is kept up-to-date and analyze the collection efficiency, including seasonals and carry-overs

Supervises collection development monitoring tools to support product follow-up with the collection merchandising assistant

Assist the prebuy and pricing process

Prepares buying tools for the buying sessions and supports the brief preparation with the collection merchandising assistant

Leads the competition analysis in terms of collection structure and market evolutions, in collaboration with Sales Merchandising
Guarantees the storytelling and accuracy of product information, up till store training

Coordinates 360 product actions (Press samples, clients, training, e-commerce, sustainability )


HOW WILL YOU EXPERIENCE SUCCESS WITH US?

5 years’ experience in Collection Merchandising, Product Merchandising or Buying within luxury fashion.

* Strong understanding of RTW development and collection lifecycle.

* Analytical mindset with strong product sensitivity.

* Ability to thrive in a fast-paced international environment.

* Strong communication and collaboration skills.

* Proficient in Excel and merchandising tools; PLM knowledge is a plus.

* Fluent in English; French is a plus.

Responsibilities:

• Coordinate all graphic projects for retail and SR.
• Partnership with the communication team in order to maintain a consistent brand identity throughout all campaigns.
• Design and mockup new theme windows and special events.
• Layout icons on floorplans for new stores openings and renovations.
• Prepare Visual Merchandising guidelines and directory.
• Designing in-store signage, posters, banners, directives, shelf/display and event signage following brand guidelines.
• Working with SDP designing barricades layouts for new boutiques and spaces openings.
• Liaising with other retail professionals, including marketing, and retail merchandisers, PR events when necessary.
• Monitoring costs and working within budget.
• Catalogue and maintain photo files and database of seasonal campaign concepts for windows, duratrans, icons and special projects.

Qualifications

• BA in Graphic design and 3-5 years professional design experience.
• Strong skills in Adobe creative suite, illustrator, photoshop, CAD and InDesign.
• Proficiency in MS office suite (Outlook, word, Excel).
• Strong professional with analytical thinking and problem-solving ability.
• Ability to manage multiple projects and tight deadlines simultaneously and effectively.
• Excellent communication skills are a must.
• Has the flexibility and ability to learn quickly.
• Proactive in anticipating and planning projects.
• A highly- collaborative working style.
• Strong creative abilities and attention to detail.

Hourly Rate: $40-$50

KEY RESPONSIBILITIES

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.

• Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.

• Be attentive, responsive, and versatile to client requests. Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.

• consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.

• provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.

• lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.

• Able to Negotiate and handle objections with ease.

• Able to identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.

• Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.

• Have a creative forward-thinking outreach initiative, maintain CRM efficiency and build long lasting business relationships.

• Internal and external professional communication proficiency via telephone, email, and SMS messaging.

• Maintaining a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning

• strong CRM background with ability to analyze client data to generate sales.

• Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.

• Appropriately resolve client issues/concerns and escalate as needed to Management.

• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

• Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.

• Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.

• Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience.

• 3+ years of prior work experience in timepiece related field.

• Exhibits critical thinking skills and is strong in solution oriented.

• Availability and flexibility to work to the changing of Boutique schedule.

• Strong verbal, written and organizational skills.

• Proficiency with MS Office, Excel software required –

• Secondary language is a plus.

YOUR JOURNEY WITH US:

• Firstly, you will speak with HR to get to know YOU and give you a preview of the team dynamics and company culture

• Subsequently, you will be meeting with the Flagship Manager, and Country Manager to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position

• Finally, you could have the chance to meet with some of the Maison’s Key Leaders

« Notre vision pour le secteur Précieux? Allier la rigueur horlogère à une énergie d'équipe positive.

Nous cherchons un mécanicien régleur pour qui l'excellence est un standard, et l'esprit d'équipe une priorité.»

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique.

Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

QUEL SERA VOTRE IMPACT

Mission

Au sein de notre département précieux, vous êtes membre d’une équipe d’environ 10-12 collaborateurs, vous travaillez en horaire d’équipe 2x8 ou de nuit dans un parc de machines CNC (principalement fraisage) et procédez aux réglages ainsi qu’à la production.

Responsabilités

• Assurer la conduite, le réglage, la mise en train de nos machines de fraisage CNC de type Chiron FX/FZ, Micro 5 (UGV), Bumotec S181, CT501 (meulage) lors de l’usinage de nos pièces d’habillage horloger précieux

• Être garant de la conformité de la fabrication en procédant aux contrôles visuels et dimensionnels et si besoin, effectuer les corrections nécessaires dans le respect des consignes de l'atelier

• Préparer le poste d’usinage en montant les outils et les posages et en contrôlant la conformité des outillages. Si besoin, effectuer les corrections d’outils nécessaires.

• S'assurer de la passation des consignes aux équipes relais

• Participer au nettoyage et à l'entretien des équipements, des machines et des outils ainsi que respecter les règles en matière de Santé et Sécurité au Travail SST

• Participer à l'amélioration continue des processus et de son environnement de travail ainsi qu'aux actions de formation dans le cadre des évolutions du processus de fabrication

CE QUE NOUS RECHERCHONS

• CFC de polymécanicien, CFC de mécanicien de production ou BEP/BTS dans le domaine de la mécanique de précision

• Expérience professionnelle confirmée dans l'usinage CNC

• Connaissances des machines CNC 5-7 axes avec commande Fanuc serait un plus

• Bonne maitrise des outils de contrôle dimensionnel habituels, Marcel Aubert et contrôle 3D type Zeiss

• Personne rigoureuse, motivée, organisée et consciencieuse sachant travailler en équipe. Analytique, vous savez détecter les problèmes et les suivre jusqu’à leur résolution dans une dynamique d’amélioration constante.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez le Responsable du poste ainsi que notre HR Business Partner.

Écrivez la prochaine étape de votre histoire avec Cartier.

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique. Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

QUEL SERA VOTRE IMPACT

Mission

Au sein de notre secteur Assemblage montres, vous évoluerez dans un environnement stimulant et riche en apprentissage. Votre curiosité et votre esprit orienté vers la recherche de solutions participeront à faire rimer savoir-faire, qualité et performance.

Responsabilités

• Vous serez le référent technique au sein de l'atelier assemblage, sur les différents métiers présents, que vous maîtrisez grâce à votre parcours académique et expérience professionnelle confirmée

• Vous coordonnerez la mise à disposition et l’entretien de l’outillage horloger dans les 2 ateliers d’assemblage

• Vous serez amené à participer aux activités de production (emboitage et décottage)

• Vous assurez un soutien au Responsable Secteur en accompagnant l'équipe dans l'atteinte des résultats par une attitude positive qui favorise un bon climat de travail.

• Vous serez force de proposition pour vous inscrire dans la dynamique d’amélioration continue de l’atelier, autant d’un point de vue technique qu’organisationnel.

CE QUE NOUS RECHERCHONS

Vous justifiez d’un minimum de 5 années d’expérience professionnelle dans les métiers de l’assemblage et êtes titulaire d’un diplôme CFC d’Horloger.

Trait personnels

• Vous êtes reconnu pour votre aisance relationnelle, votre capacité d’écoute et de communication

• Votre capacité à fédérer vous permet d’accompagner une équipe d’environ 25 personnes en soutien au responsable

Compétences clés

• Dynamique, proactif et orienté solutions et résultats, votre bonne gestion des priorités vous permet de résister au stress

• On reconnaît en vous une personne ouverte d’esprit, autonome, polyvalente et capable de se remettre en question

• A l’aise avec les outils informatiques, vous utilisez facilement les outils digitaux de l’entreprise (Pack Office, Teams, Shizen.)

• Vous maîtrisez le français tant à l’oral qu’à l’écrit

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez le/la Responsable du poste ainsi que notre HR Business Partner.

Écrivez la prochaine étape de votre histoire avec Cartier.

BOUTIQUE ASSISTANT - CARTIER, HUDSON YARDS

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $23 to $24 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Assistant Boutique Manager

Delvaux | San Jose, California

Reports to: Retail & Client Director

Role Overview

As a Delvaux Ambassador, the Assistant Boutique Manager supports the overall management of the boutique, associates, merchandise, and customer service. This role is crucial for the development and optimization of boutique performance and profitability, ensuring excellence in boutique operations, client service, and brand promotion. The Assistant Boutique Manager will be responsible for supporting all aspects relating to boutique operations and administration, including reporting, retail operations, stock control, security, and performance analysis. A solid understanding of both front and back-office boutique operations is essential to effectively achieve sales objectives, maintain high operational and merchandising standards, and foster a highly motivated team.

Responsibilities

Boutique Performance and Sales Achievement

• Monitor the achievement of sales targets and KPIs for the boutique.

• Monitor visual merchandising and displays to maintain Delvaux brand image and boutique presentation.

• Propose and manage initiatives in the Boutique according to the Delvaux Direction that will develop new clients, drive sales, and enhance the Delvaux presence in the marketplace.

• Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.

• Manage the effective running of the boutique.

• Motivate and coach sales associates to meet assigned sales & productivity goals.

Team Management and People Development

• Manage the team to optimize personal and boutique performance and profitability.

• Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributions.

• Conduct team meetings, ensuring that staff is aware of the targets and clients experience best practices.

• Provide training to the team to reach their targets and support the coaching of staff to drive success.

• Ensure the grooming guidelines are always followed within the team.

• Contribute to creating a business-oriented approach and positive mindset in the boutique through team building and a supportive environment.

• Support with the annual performance management process to provide feedback for individual meetings and development plans.

Boutique Operations and Administration

• Support the implementation and adherence to all group, Maison, and boutique policies, procedures, and guidelines.

• Ensure compliance with sales, financial, and security procedures as outlined by the Maison.

• Supervise the boutique back office and administration, including invoices, commissions, etc.

• Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head Office.

• Communicate the delivery schedules to the team.

• Create and monitor rotas in accordance with business needs and legal requirements.

• Monitor the quality of the client database per sales associate and ensure daily traffic is counted correctly.

• Ensure the boutique is properly maintained (light, furniture, etc.) and take corrective actions.

• Support the effective utilization of the POS system and its inventory management functions.

• Assist with daily, weekly, monthly qualitative and quantitative business reports as required.

• Support in determining staffing needs and creating staff schedules to ensure appropriate store coverage and match to traffic.

• Assist with all store administration in an accurate and timely fashion.

• Ensure compliance with all internal control procedures, including maintaining inventory accuracy.

• Maintain the highest standard of housekeeping and organization both on and off the sales floor.

Client Relationship and Portfolio Development

• Support the development and management of customer relationships and the customer database system.

• Act as an Ambassador for the Delvaux Maison, promoting the brand to clients and partners.

• Build and develop strong relationships with VIPs and top clients.

• Ensure a highly professional client service within the boutique.

• Support initiatives to build and develop a network of people who have an impact on local, national, and international luxury business to promote customer loyalty

Brand Promotion and Business Development

• Support initiatives to develop the notoriety of the house and build brand awareness in the market, embodying Delvaux in the city.

• Promote the culture of the brand internally and externally.

• Ensure the store atmosphere upholds the brand image.

• Assist in developing the store business plan, including marketing and promotional strategies to drive traffic and grow the customer base, with emphasis on the local market.

• Stay aware of the local market and business environment, including competitors' activities and luxury goods market trends.

Qualifications

• Previous boutique management experience (a minimum of 2 years), especially in the field of luxury retail, is required.

• Good knowledge of MS Office is required

• Experience in supporting a team in a luxury retail environment.

• Commercially minded with an understanding of the Luxury Market.

• Strong management and leadership potential, with developing business acumen.

• Excellent interpersonal, communication, and organizational skills.

• Ability to motivate and develop a team in line with Delvaux's image.

• Ability to show innovation and initiative, be proactive, and pre-empt boutique and team issues.

• Excellent communication and presentation skills.

• Successfully able to handle multiple demands and competing priorities.

• Strong customer service approach and team spirit.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000 - $85,000

Salary will be determined based on relevant skills and experience.

This role will contribute to the smooth coordination of various operational topics, ranging from budget management support, consolidation of key reports and presentation for the department, PO & SO management, as well procurement process and regional asset & network logistics among MCC Strategic Planning team, Visual Experience team and SDP team. This role will operate with a high-pace and high-variety scope with insightful exposure to the SEAO region.

KEY RESPONSIBILITIES:

Budget Management Support (~25%):

• Quarterly Financial Consolidation for LE cycles: reporting of A&P (MCC projects) and CAPEX projects via dedicated tools (A&P system, SDP Payment Tracker, Regional VM Budget Management Tool)
• Strategic Planning: Execute accurate A&P budget input in dedicated tools at each LE cycle, ensuring timely consolidation with markets to respect HQ deadlines
• Visual Experience: Management of Monthly Order Cycle and Centralised POSM/PLV order & forecast, including ad-hoc requirements; Management of Regional SGD4 Stock Value Report quarterly by Market
• Store Design Planning: Consolidate OPEX and CAPEX budgets for the Region quarterly, including data entry in Anaplan and supporting Top Management reporting

Deck & Presentation Consolidation (~10%):

Centralised coordination of regional reporting and presentations:

• Consolidation of Regional database (Inventory List, New HQ Guidelines, Presentation Decks, SDPnet)

• Strategic Planning: Coordinate and consolidate input across departments for regional strategic reviews

• Visual Merchandising: Consolidation of post-event and activation reporting: Regional capacity for local celebrations and global activations; local reporting for S.A.M Market activations

• Store Design Planning: Consolidate SDP related presentations and reporting materials for regional team review (SD committee, CSR, HQ reporting, etc)

Purchase Order (PO) & Sales Order (SO) Management (~30%):

End-to-end PO/SO lifecycle management across all functions:

• End-to-end purchase order and sales order management for services and vendors

• Track PO deliveries, resolve discrepancies, and follow up with internal and external stakeholders on outstanding issues

• Maintain accurate documentation of all procurement activities

• Visual Experience: Management of all open POs and SOs raised by Markets to ensure orders are completed or closed; deployment of PLV materials across Retail and Specialists network for S.A.M Markets including Vietnam via SAP

• Store Design Planning: Lead end-to-end PO management including tracking, discrepancy resolution and stakeholder follow-up; maintain SDP Payment Tracker

Procurement & Vendor Onboarding (~25%)

Ensuring compliance and managing vendor processes across the region:

• Ensure compliance with procurement policies and budget controls (CAPEX & A&P)

• Support end-to-end Project Manager with tender process in collaboration with Richemont Procurement team

• Stakeholder coordination to ensure timely vendor onboarding and order processing

• Strategic Planning: Monitor and enforce procurement policy compliance across regional initiatives

• Visual Experience: Support vendor onboarding on SAP in a Regional capacity; participate in all Tendering and Procurement briefing sessions for S.A.M Markets

• Store Design Planning: Lead the vendor onboarding process: liaison with vendors, collation and review of documents, validation against Group policy, and SAP submission

Asset & Network Coordination (~10%)

Regional coordination of physical assets and network logistics:

• Coordination and management of regional asset movement for network projects or events

• Strategic Planning: Coordinate regional asset needs in alignment with strategic rollout plans

• Visual Experience: Support Picto activities for Network lightbox asset procurement within the Region in collaboration with PM; deployment of PLV/POSM materials across the network

• Store Design Planning: Support asset tracking and documentation for store design and planning projects

SKILLS & REQUIREMENTS:

• SAP software knowledge would be an advantage

• Proficiency in Microsoft Office

• Fluent in English language: Both oral and written

• Strong organisational skills and attention to detail

• Able to prioritise, manage multiple requests as well as deadlines

• Ability to work independently and collaboratively

• Collaborative mindset with strong communication

• Resourceful and agile

• Good interpersonal skills to liaise with stakeholders of all levels

＜仕事内容＞
1: ブティックオペレーション&アドミニストレーション
法令順守／在庫管理／時間管理／アフターサービス／ブランディング
2: ブティックパフォーマンス&セールス
売上管理／店頭フォーカス／イベントの準備と実施／レポーティング／デベロッパー折衝
3: カスタマーフォーカス
クライアンテリング／サービス向上
4: チーム&ピープルマネジメント
チームビルディング／スタッフトレーニング／キャリア開発／パフォーマンス改善

＜求められる条件＞
・マネジメントリーダーシップスキル
・オペレーションスキル
・コミュニケーションスキル
・問題発見・解決力
・ビジネス感覚
・論理的思考
・顧客分析力

We are seeking an exceptional and dynamic Hospitality and Event Senior Manager to elevate the Roger Dubuis brand experience globally. This pivotal role is responsible for defining, planning, and executing high-impact events and delivering unparalleled hospitality experiences that resonate with our exclusive clientele. You will be instrumental in enhancing brand visibility, fostering deep client engagement, and reinforcing Roger Dubuis' unique position in the luxury market.

Key Responsibilities:

1. Events Management:

• Develop and manage the annual global event planning calendar (FY event planning).

• Design, implement, and oversee an annual brand event roadshow, deploying it across approximately 10 key markets, including robust KPI tracking and performance analysis.

• Create comprehensive event toolboxes tailored to new product launches, ensuring consistent brand messaging and execution.
• Support markets in their local events activations.
  

2. Hospitality Strategy & Execution:

• Position and elevate the Manufacture Visit as a "must-have" experience within the Roger Dubuis Client Journey.

• Manage and optimize all hospitality aspects across the Manufacture, Boutiques, and during all brand events.

• Design and execute innovative activations that bring the Manufacture’s craftsmanship and unique spirit to life within our boutiques, significantly elevating the client experience.

• Develop and globalize a client-first tone of voice and emotional touchpoints to drive brand cohesion and exceptional service.
  

3. Point of Sale Material and Gifts Management:

• Establish and distribute an annual catalogue detailing client treatment guideline, Visual Merchandising standards, and POS materials for all markets.

• Consolidate and challenge markets orders for POS materials, ensuring efficiency and alignment with global strategy.

• Manage purchasing processes according to global quantities and orders.

• Define market pricing (pricing) per item and create reference requests in SAP according to established nomenclature.
• Oversee stock management for all POS materials.
  

4. Richemont and Team Projects:

• Act as a key contact and liaison for other Maisons within Richemont for Group projects (or other designated cross-functional projects).
  

5. Retail Environment Enhancement:

• Define and implement guidelines for the music style to be played within the boutique environment (currently on hold, but strategic input required).

• Oversee the creation and implementation of uniform guidelines across all boutiques, ensuring brand consistency and luxury appeal (maintaining existing guidelines, to be integrated into future sales initiatives).
  

6. Sponsorship Management:

• Lead the sponsorship contract for event- and client-driven activations, from initial negotiations to flawless event execution.

• Ensure meticulous execution of all aspects, including event/material needs, product logistics, client profile screening, and personalize room deliveries.

• Collaborate closely with the Retail team to leverage database insights and client information for targeted engagement.
  

7. Financial Management:

• Manage and meticulously control the budget for all events and hospitality activities.

• Oversee invoice management and follow-up processes within SAP.

• Liaise with the accounting department to ensure timely supplier payments.

• Manage the accounting phasing for the year, ensuring financial accuracy and reporting.
  

Your Profile:

• Bachelor’s or master’s degree in hospitality management, Marketing, Business Administration, or a related field

• Minimum of 10 years of experience in luxury hospitality, event management, or brand experience roles, preferably within the watchmaking or luxury goods industry.

• Proven track record of successfully planning and executing high-profile global events.

• Strong understanding of luxury client expectations and experience in developing bespoke client journeys.

• Excellent project management skills with the ability to manage multiple priorities and deadlines.

• Proficient in budget management and financial reporting.

• Strong leadership and team management abilities (2 people)

• Exceptional communication, negotiation, and interpersonal skills.

• Fluent in English and French; additional languages are a plus.

• Willingness to travel internationally as required.

Hourly rate is between: $28-$31

Bonus Eligible

Piaget is actively seeking a bright and enthusiastic Press & Public Relations Project Manager to join the team and make the Maison shine. You will play an essential role in supporting the creation of the press, celebrities and influencers strategy at the International Level for the Maison. You will also be instrumental in generating maximum brand exposure both offline and online.

Key Responsibilities:

• Celebrity & Influencer Strategy: You will contribute to the development and implementation of our Maison’s Celebrity and Influencer strategy. This includes as well supporting local strategies in collaboration with our subsidiaries. You will manage ongoing communications and relationships with talent and influencers, ensuring positive experiences and effective collaboration.
• Project Management: You will lead the end-to-end planning, execution, and monitoring of PR campaigns and projects, ensuring they are delivered on time, within budget, and meet strategic objectives. You will oversee the creation and distribution of content by talent and influencers, ensuring brand messaging consistency and quality. You will manage the logistics for celebrity and influencer participation in events, ensuring a smooth and successful experience.
• Analytics & Reporting: You will analyze campaign performance using relevant metrics (e.g., reach, engagement, sentiment, media value, ROI) and prepare detailed post-campaign reports and presentations, providing insights and recommendations for future strategies.
• Risk & Crisis Management: Support identifying potential communication bottlenecks and structuring response strategies to protect the brand's reputation.
• Budget: You will manage project budgets, track expenses, and ensure cost-effective utilization of resources for talent and influencer engagements and maintain accurate supplier documentation.
• Compliance & Best Practices: You will stay abreast of industry trends, best practices, and regulatory changes in influencer marketing and PR. You will negotiate contracts, terms, and deliverables with talent, influencers, and their representatives, ensuring compliance with legal and brand guidelines. You will also ensure all talent and influencer activities comply with relevant advertising standards, disclosure requirements, and guidelines.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A minimum of 5 years of experience in PR within the luxury industry.
• Strong communication skills, both written and oral, coupled with a genuine passion for communication and creativity, and the ability to develop creative initiatives to achieve exceptional results.
• Dynamic with a collaborative approach, demonstrating proven experience with cross-functional collaboration and partnering with various departments (e.g., events, marketing, product marketing).
• Ability to work in a fast-paced environment, meeting tight deadlines.
• Excellent prioritizing, time management, and strong organizational skills.
• ROI oriented with strong analytical and reporting capabilities.
• PR legal skills to manage endorsement contracts with the legal department.
• Mandatory understanding of the Social Media and Media landscape.
• Proficiency in computer skills including Outlook, Excel, PowerPoint, and Teams.
• Fluent in English.

STILL WONDERING WHY YOU SHOULD APPLY?

• A Welcoming Team: Join our friendly, open-minded, and talented team, where your skills will be valued and your contributions will make a real difference.
• Dynamic and Engaging Work: Experience daily activities that are interesting, challenging, and diverse, keeping you engaged and motivated.
• Investment in Your Growth: We are passionate about developing our people, and you will have access to various training and development opportunities to enhance your skills and advance your career.

The Piaget culture of encouraging Extra-Care, fostering Mastery and bringing out the Extraordinary in our people, means that we will always go further, doing “what has never been done before”. Together. If you want to become a part of it do not hesitate to apply!

As a Talent Acquisition & HR Projects Intern, you will play a key role in developing our teams and enhancing our HR practices.

Your mission will focus on two main areas:

Talent Acquisition (60%)

You will manage the full recruitment cycle for Richemont's intern positions in Switzerland across support functions (Supply Chain, Finance, HR, IT, etc)

• Collaborate with managers to define recruitment needs.
• Identify and source top candidates, conducting thorough pre-selection.
• Organize and conduct interviews, ensuring exceptional candidate experience.
• Provide follow-up to managers and candidates until hiring completion.

HR Project Management (40%)

You will contribute to strategic initiatives aimed at attracting and improving the experience of our young talents.

• Actively participate in organizing recruitment events with Richemont Group and targeted schools.
• Represent Richemont at career fairs and networking events.
• Contribute to developing and maintaining strong relationships with partner schools and universities.
• Participate in the continuous improvement of our internship program and Early Career Management strategy.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Currently pursuing a master’s degree (or equivalent) and seeking a 6-month internship, starting July 2026.
• A first experience in Human Resources, ideally in recruitment or project management, is a plus.
• Proficiency in office tools (MS Office Suite).
• Excellent oral and written communication skills, with the ability to interact effectively at all levels.
• Fluent in French and English (spoken and written).
• Proactive, organized, with an excellent sense of service and initiative.

WHAT MAKES OUR GROUP UNIQUE?

• We value freedom, collegiality, loyalty, and solidarity.
• We encourage empathy, curiosity, courage, humility, and integrity.
• We are committed to caring for the world we live in.

• You have a first experience in the retail industry.
• You have excellent organizational skills and attention to detail.
• You are able to build strong collaboration cross-department and with different stake holders.
• You are able to work autonomously, proactively and you are solution oriented.

What are we expecting from you?

• As Client Development Assistant SEA, you will the Client Development Assistant Manager within the South East Asia market (Singapore, Thailand, Malaysia, Vietnam) in launching & following (e)CRM campaigns while monitoring clienteling programs.
• He / She ensures that the highest level of client experience is delivered in the market, through the implementation of Maison client-related campaigns / guidelines / tools.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet the Client Development Assistant Manager & the Client Development Manager, SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.

In line with the Maison’s ambitious growth strategy, the Head of RTW Merchandising is responsible for defining and driving the Ready-to-Wear merchandising strategy, ensuring the translation of the Creative Director’s vision into relevant, desirable and commercially successful collections.

Working closely with Design, Product Development, Supply Chain and Commercial teams, the role ensures a coherent and balanced RTW offer across all regions and channels. Through strong product expertise, market understanding and business acumen, the Head of RTW Merchandising contributes to the growth and desirability of the category while upholding Chloé’s DNA.

HOW WILL YOU MAKE AN IMPACT?

* Define seasonal RTW assortment strategies in line with business objectives, client expectations and market opportunities.

* Partner closely with Design and Product Development teams throughout the collection development process to ensure consistency between creative vision and commercial objectives.

* Build balanced and productive assortments, ensuring the right offer architecture across categories, price points and markets.

* Analyze sales performance, client insights and market trends to identify opportunities and make product recommendations.

* Monitor collection performance throughout the season and propose action plans to optimize results.

* Collaborate with Regional Merchandising and Commercial teams to support buying strategies and ensure market relevance.

* Participate in showroom preparation, collection presentations and buying sessions.

* Partner with Operations and Finance teams on pricing, margins, product launches and collection planning.

* Support go-to-market initiatives in collaboration with Marketing, Retail, Visual Merchandising and Training teams.

* Manage and develop the RTW merchandising team while fostering strong cross-functional collaboration.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

* Significant experience in Ready-to-Wear Merchandising within the luxury fashion industry.

* Strong product sensitivity and understanding of RTW collections, market trends and client expectations.

* Solid analytical skills with the ability to translate business insights into actionable recommendations.

* Proven experience managing seasonal assortments and driving product performance.

* Strong communication and collaboration skills with the ability to influence cross-functional stakeholders.

* Organized, agile and solution-oriented mindset.

* Previous team management experience is a plus.

* Fluent in English; French is a plus.

Stage de 6 mois à pourvoir à partir de Octobre 2026 à Cannes.

We are looking for our HR Coordinator to join our Swiss Market team for a 18 months fixed-term contract. The HR Admin specialist will be responsible for the HR Administration for the Swiss Market and Richemont Europe.

The HR Coordinator will work closely with the HR Team, the Business and the Payroll & Insurance team.

Your main responsibilities will be:

• Managing all essential HR Administrative processes for the whole employee life cycle (contracts, addendum, work certificate, etc…)
• Interacting with employees in offices and boutiques from both Maisons & Richemont in Switzerland
• Ensuring all data are up to date in SAP HR and being the point of contact with the Payroll & Insurance team on relevant topics such as: on and off boarding, internal transfer and payroll
• Monitoring personnel records & HR procedures (personal details, position, salary, appraisal outcomes, leave records, training and awards) in accordance with compliance, laws and policies
• Assisting in payroll preparation by providing relevant data to the HR payroll team
• Providing administrative support to the HR Team on various processes (talent acquisition, performance management, audit, etc…)
• Looking at digital solutions, seeking at continuous improvement in our ways of working and operational excellence.
• Centralizing HR internal communications (HR announcement, various communication, etc.)
• Supporting financial processes (purchase orders, invoicing, budget)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You possess a Certificate of Gestionnaire RH, Brevet Federal, Bachelor’s degree in HR or equivalent
• You have 3 to 5 years HR administrative experience in a demanding environment
• Workday, SAP HR and MS Office has no secret for you
• You possess extensive knowledge of Swiss HR policies and labor legislation
• You have strong organizational and time-management skills
• You have strong interpersonal skills, are able to multitask and work with different stakeholders
• You are detail and solution-oriented, autonomous, hands-on and a strong team player
• You are fluent in English and French, German a strong asset

Still wondering why, you should apply?

You will join a friendly and dynamic team with whom you will be able to share your knowledge and expertise

• Entrepreneurship, trust, integrity and agile learning are part of our great team spirit
• You will interact with numerous stakeholders across Maisons, Functions

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.

- We foster empathy, curiosity, courage, humility, and integrity.

- We care for the world we live in.

YOUR JOURNEY WITH US

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Otherwise, you will receive an email to inform you that your application has not been successful.

As the Operations & Workplace Manager, based in our offices in Milan - Maciachini, you will be responsible for organizing and coordinating Hospitality Services for the offices in Milan our and boutiques within the Italian & Greek market. This role ensures consistency and high-quality service delivery in line with Richemont standards across the entire portfolio, establishing necessary controls and performance KPIs.

You will work closely with hospitality and soft services teams, technical staff, and contractors to provide services in an effective, efficient, and timely manner. Additionally, this role is instrumental in defining and implementing procedures to enhance organizational effectiveness and efficiency for the office and boutique portfolio.

HOW WILL YOU MAKE AN IMPACT?

Offices and Boutiques Operations

· Ensure high service standards for hospitality and soft services, managing contracts, budget and tracking performance (surveys, audits, KPIs).

· Liaise with landlords and office management on operational matters.

· Develop and align hospitality methodologies with Richemont standards, proposing improvements and digitalization initiatives with a long-term vision (e.g., visitor management, car fleet).

· Ensure the integration of ServiceNow in all sites for the department services.

· Supervise reception services (externalised).

· Supervise mail and shipping services.

Offices & boutiques Projects

· Ensuring the hospitality and soft services are well integrated in the projects.

· Supervise the implementation of new office processes, and procedures.

· Engage in boutique projects to anticipate and deliver tailored soft services, cleaning, coffee machines, waste management, and more.

Administrative and Real Estate Management:

· Manage monthly & annual budgets (Capex & Opex) for Hospitality and Soft Services, including managing monthly payment schedules and updating deadlines for various administrative obligations.

· Utilize SAP for Purchase Order (PO) and Goods Receipt (GR) management, invoice control and approval, and supplier master data maintenance.

· Support the digitalization and improvement of BOS budget management, including expense registration.

· Oversee the management and payment of various taxes and utilities, including TARI (Waste Tax), COSAP (Public Land Occupancy Tax), and Advertising Tax, ensuring timely processing for new activations, closures, and ongoing payments.

Vehicle Fleet and Mobility Management

· Select providers in collaboration with Procurement function.

· Manage relationships with external providers .

· Supervise compliance with Richemont car policy.

· Issues resolutions with users or providers..

Contract and Supplier Management:

· Manage hospitality and soft service contract, schedule updates, and communication with tenants.

· Manage utilities (water, energy, gas) for headquarters and other locations, including new activations, closures, and agreement management.

· Monitor SLAs to ensure compliance .

· Conduct tender processes in cooperation with Procurement function.

Team Leadership & Communication:

· Lead, mentor, and develop the resources assigned to the function, fostering a high-performance and service-oriented culture.

· Propose, support, and lead change management processes.

· Maintain positive communication with suppliers and internal stakeholders, fostering strong collaboration.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

· A degree in Business Administration, Hospitality, soft services Management, or a related field is preferred.

· Proven experience of 5 years in a similar Hospitality and soft services Management role, preferably within a multinational environment, 3-5 years in a managerial capacity. Experience in luxury environment preferred.

· Administrative, financial, and basic accounting competence.

· Basic legal and fiscal knowledge related to utility supplies and contract law.

· Demonstrated experience in supplier management, negotiation, and contract management.

· Proficiency in SAP (PO, GR, invoice control, supplier master data) and Microsoft Office Suite.

· Fluent English, written and spoken.

· Exceptional organizational and planning skills with strong attention to detail.

· Service-oriented approach with a focus on delivering high-quality support.

· Proactive mindset with a strong drive for developing new solutions and digital process improvement, acting as a change agent.

· Excellent communication and interpersonal skills, with the ability to manage a team, demonstrate leadership, and coordinate effectively.

• CCNL Commercio

• Salary Range 45K – 55K€

• Annual Bonus Plan

• 8 EUR Meal Voucher per working day

• Welfare

Product Manager Writing Instruments, Core Lines (m/f/d)

A full-time position at our Headquarters in Hamburg starting 1st June 2026 . This position is offered on a fixed-term contract for a duration of two years.

“As a Product Manager for Writing Instruments, you will stand at the very heart of Montblanc's founding purpose. By conceptualizing compelling product ideas, guiding them to fruition, and applying analytical rigor, you will directly shape our core business, ensuring our iconic instruments continue to define luxury and inspire generations.”

Anna - Head of Category Management Writing Culture Core Lines

Indulge your passion…

• Lead the end-to-end product lifecycle for new collections, from conceptualization to successful market launch, collaborating closely with cross-functional teams including Design, Engineering, Production, Supply Chain, Sales, Training, Communications, Marketing, and PR.
• Support strategic initiatives beyond core product development, ensuring a cohesive 360-degree brand experience across all customer touchpoints, including customer experience, marketing campaigns, and in-store design.
• Oversee and optimize product portfolios through comprehensive analysis of sales performance, margin profitability, and distribution channels. Develop robust business plans encompassing pricing strategies, cost reduction initiatives, margin optimization, product discontinuation, sales forecasting, and supply chain planning.
• Develop and manage compelling product content on a dedicated platform, ensuring accurate and engaging representation for trade catalogues and product pages on Montblanc.com.
• Present new product launches and strategic roadmaps at global events to international subsidiaries and key clients.
• Conduct in-depth market research and competitive analysis, identifying emerging trends and compelling storytelling opportunities to inform the preliminary phases of new product development.
• Develop comprehensive launch alert presentations, summarizing all critical information for new product introductions and ensuring timely distribution to all Montblanc markets.

You’ll have…

• a University degree with a focus on business, marketing or merchandising
• relevant professional experience of 3-5 years as a product manager in FMCG, luxury goods, fashion or leather industry
• ​the ability to connect the company’s brand strategy with new product ideas
• ​the capability to work in a detail-oriented, structured, organized and process-oriented way
• ​a strong ability to communicate and work with cross-functional teams
• ​​fluency in English and German. Other language skills are of advantage ​​

In a culture that…

• has combined tradition with a pioneering spirit for over 100 years
• extends its innovative approach far beyond product development
• brings together individuality, enthusiasm and the joy of creativity
• is cosmopolitan, vibrant and diverse
• invites you to go above and beyond as part of a team
• is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

• an international environment and good development opportunities
• flexible working hours
• site services such as: Canteen, on-site café and laundry service
• company sports and other health programs
• discounted Urban Sports membership
• a subsidized ticket for local public transport (HVV-ProfiTicket)
• an employee car park and free charging stations for electric vehicles
• special conditions on Montblanc products and products from other Group brands
• employee benefits portals
• 30 days' holiday
• regular events for employees
• various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

Apply directly online via the applicant portal and contact Anna Wackert (a.wackert@montblanc.de) if you have any questions.

We look forward to receiving your application and to meeting you!

The HR team

• High Jewellery Business Analysis/Reporting/Tools: Providing business analysis, presentations, reporting, budget support, and managing sales force and analysis tools for HE clients. Monitoring HE sales daily on SAP and updating the HJ Tableau.
• High-End Events: Supporting client participation in international, regional, and local High Jewellery events, including preparation, execution of individual treatment plans, and on-site support.
• Merchandising: Managing daily HE needs/requests from boutiques, watch specialists, and regional/international merchandising teams, including checking piece availability, transfers, shipment monitoring, stock balancing, and quality checks.
• High-End Community: Animating the prestige community with product information and event updates, participating in training programs, developing a monthly newsletter, supporting client analysis, and managing client treatment actions.
• Commercial Support (High End Sales): Following up on invoicing with Sales Associates, managing after-sales service, resizing, packaging, and supporting post-event sales follow-up.
• Consignment: Monthly stock confirmation management for each boutique

How will you experience success with us?

• Communication Skills
• Sensibility for Luxury ad Jewellery
• Language: Italian & English mandatory, French could be a plus
• Event Management Skills
• Organizational Skills: Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines
• Problem-Solving Skills: Ability to identify and resolve issues related to stock availability, shipments, and client requests
• Teamwork: Collaborative mindset to work effectively with the High Jewellery team, boutiques, and other departments
• Attention to Detail: Meticulous attention to detail for tasks such as invoicing, stock confirmation, and quality checks
• Proficient in MS Office

What we offer

• 6 months internship
• Reimbursement: 900 euros per month
• 8 euros Satispay meal vouchers for each day

What makes our group different?
Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us:

During the interview process, you will have the opportunity to meet the Talent Acquisition Team, the High Jewellery Client Project Manager, the Head of High Jewelry.

As a key partner to the Boutique Manager, you will play an integral role in shaping the boutique’s success by supporting leadership, driving commercial performance, and ensuring the highest standards of client experience and operational excellence. This position offers a unique opportunity to strengthen your leadership capabilities within a prestigious luxury Maison.

If you have a passion for creating luxury and enjoy working in a dynamic and inclusive team, we welcome you to apply now!

WHAT DO WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

Benefit from world-class training and development programs designed to enhance your expertise, strengthen your leadership, and support your career aspirations within Richemont.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join a Maison where heritage and innovation meet, creating unforgettable moments for clients while representing one of the most prestigious names in luxury.

Join us at Cartier, a place like no other, forever moving forward.

HOW WILL YOU MAKE AN IMPACT?
Are you passionate about Retail? Do you have a genuine interest in delving into the variety of projects that the team has to offer?

As Deputy Boutique Manager, you will collaborate closely with the Boutique Manager to deliver exceptional results and foster a culture of excellence.

Your responsibilities will include:

Team Management & People Development:

• Support the Boutique Manager in coaching, motivating, and developing the team, ensuring alignment with the Maison’s values and service standards.
• Participate in recruitment, onboarding, and talent development, contributing to a positive and high-performing team culture.

Client Experience

• Lead by example on the boutique floor, engaging with clients and inspiring the team to create exceptional experiences.

Operational Excellence & Compliance

• Ensure day-to-day operations run smoothly and in full compliance with Maison policies.
• Oversee stock management and audit preparation
• Maintain impeccable boutique presentation standards.

Client Relationship & Portfolio Development

• Support clienteling initiatives and help strengthen long-term relationships with key clients.
• Represent Cartier during client events and contribute to elevating the boutique’s prestige and influence.

WHAT ARE WE LOOKING FOR?
At Cartier, we believe that true leadership combines passion, expertise, and vision.

To thrive as a Deputy Boutique Manager, you’ll bring:

• A minimum of 5 years previous experience in retail management
• The ability to inspire and support a team, fostering a collaborative and client-first culture.
• Strong commercial awareness and a track record of contributing to sales performance and service excellence.
• Exceptional communication and interpersonal skills to build trust with clients, colleagues, and stakeholders.
• Agility and resilience to excel in a dynamic luxury retail environment while upholding operational standards.
• An appreciation for Cartier’s heritage and craftsmanship, paired with deep product knowledge and curiosity.
• Fluency in English and the local language; a third language is an advantage.

YOUR JOURNEY WITH US:

• Step 1: Submit your application! If your profile aligns, our TA team will contact you for a brief introductory call to discuss your background and answer initial questions.
• Step 2: Following a successful screening, you will interview with our Boutique Manager and Area Manager to learn about the role, our culture, and how your talents can contribute.
• Step 3: You will be invited to complete and present a case study to a panel comprised of Commercial Director, Area Manager & HR Business Partner followed by an interview with the Commercial Director and HRBP
• Step 4: Join the Cartier Family! With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.

Ignite your passion for luxury and make a meaningful impact at Cartier – apply now

The role will report directly into the Assistant Boutique Manager.

Boutique Experience (70% of time):

• Act as an Ambassador for the Maison, ensuring the integrity of its image with clients and within the local retail community

• Assist boutique team with preparation of client appointments and in-boutique activations

• Support Boutique in leading actions aimed at driving up boutique sales and bring in the best boutique experiences; for example, exploring partnerships and collaborations to enhance exclusive product launches and exclusive events, scarcity product management (client facing), day-to-day client appointment experience.

• Assist boutique to handle walk-in clients for boutique tour, initiating a good conversation, understanding client’s expectations and presenting our products.

Regional Office Experience (20% of time):

• Perform a comprehensive study to propose a plan to drive Top Client strategy in the region, focusing on both client acquisition and client retention

• Lead initiatives to elevate service standards across boutiques (ex: Grooming, Etiquette)

• Collate and share insights to benchmark our client experience versus competitors

Others/Off-Site (10% of time):

• Support execution of large-scale Maison events, which may require travel throughout the region

PLAYING YOUR PART

During this 6-month assignment, your mission will be to lead projects with the goal of delivering One Of Not Many experiences to our clients.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• Strong presentation, excellent interpersonal and communication skills

• People-oriented, thrives in a team environment

• Proactive and results-driven, ability to work autonomously, "can do" attitude

• Flexibility to work retail hours and travel within the region

The Vendor Master Data Specialist is responsible for the accurate and timely creation and maintenance of vendor master data within like SAP Master Data Governance for Suppliers (MDGS) system. This role serves as a key point of contact for business requesters, suppliers, and internal stakeholders, ensuring data integrity and compliance. Key responsibilities include gathering required documentation from suppliers, resolving data-related issues, and proactive communication to ensure efficient data management processes.

Key Responsibilities:

• Vendor Master Data Management: Create, maintain, and deactivate/block vendor records in MDGS, ensuring accuracy, completeness, and compliance with data standards. Identify and resolve data quality issues by collaborating with business requesters and suppliers to obtain accurate information.
• Supplier Engagement & Onboarding: Act as the primary contact for suppliers, communicating data requirements, guiding the submission process, and collecting necessary documentation (e.g., register of commerce, Tax registration, beneficiary bank details, Supplier Organization form). Support supplier onboarding by ensuring accurate and complete vendor master data.
• Collaboration & Issue Resolution: Liaise with business requesters to understand their needs and collaborate with internal stakeholders (Regional MDM, Procurement) to ensure compliance. Proactively identify, investigate, and resolve data discrepancies with suppliers and internal teams, escalating complex issues as needed.
• Compliance & Documentation: Ensure adherence to company policies, procedures, and regulatory requirements related to vendor master data. Maintain accurate and up-to-date documentation of vendor master data processes.
• System & Process Improvement: Identify opportunities to enhance vendor master data processes and systems. Participate in projects to implement new features or enhancements to MDGS system and contribute to the development of data standards.

Required Skills and Qualifications

• Experience in vendor master data management, procurement principles, or a related field.
• A strong understanding of related best practices and processes (a plus).
• Familiarity with ERP systems (e.g., SAP, SAP MDG S, Oracle).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills in French and English, additional languages make the difference.
• Excellent communication, interpersonal, problem-solving, and analytical skills
• Highly skilled stakeholder engagement and service orientation.
• Strong attention to detail, accuracy, organizational, and time management skills.
• Ability to work independently and collaboratively.

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

HOW YOU WILL MAKE AN IMPACT

In this role, you will be responsible for ensuring the seamless daily functioning of the boutique by providing comprehensive administrative support and meticulous follow-through of stock and inventory procedures. Upholding a high standard, you will also assist the essential coordination in the boutique, encompassing maintenance, external partner relationships, purchase orders processing, and more. The active collaboration with the team will enhance operational efficiency and promote an organized working environment.

KEY RESPONSIBILITIES

STOCK MANAGEMENT

• Manage stock and maintain inventory accuracy – verifying and resolving discrepancies to optimize selling opportunities
• Coordinate and diligently manage all product movements, including shipments, client reservations, special orders, transfers, consignments, repairs, and return shipments
• Manage stock movements diligently and maintain accurate inventory systems
• Partner closely with the Sales & Operations team to ensure smooth management of stock transfers and special orders.
• Manage stock storage for both sellable and non-sellable products
• Conduct quality checks and report defective products at defined stages
• Provide accurate price labeling for new stock and update price tags for existing inventory
• Organize visual merchandising (VM) display materials within the boutique

DAILY OPERATIONS

• Manage suppliers (including sourcing) and coordinate services, deliveries, and maintenance to ensure seamless boutique operations
• Serve as the administrative liaison for landlord, tenant coordinator, building management, and facility-related matters, ensuring safety and compliance with property regulations
• Oversee administrative documentation, including processing of purchase orders, invoices, and maintaining accurate records of contracts and operational documents
• Provide administrative support for inventory and stockroom operations, coordinating logistics and ensuring meticulous record-keeping
• Coordinate for meetings, visits, and inspections, ensuring necessary documentation is in order
• Collaborate with the boutique team to anticipate operational needs, propose improvements, and contribute to an organized and efficient working environment
• Prepare, process, and track purchase orders, invoices, and other administrative documents to ensure accuracy, timeliness, and proper filing.

KEY COMPENTENCIES

• At least 3 years of experience in stock management within retail industry, with an added advantage for experience in luxury retail
• Good organization skills and details oriented
• Service-focused, and a collaborative team player
• Proficient in computer skills (including Microsoft Office); SAP proficiency is a plus
• Good interpersonal and communication skills
• Fluent in Thai and proficient in English

YOUR ROLE

We are seeking a dedicated Training Manager to spearhead the Vacheron Constantin training strategy for our retail and wholesale sales teams. This pivotal role involves defining and executing comprehensive training plans, identifying specific development needs, and ensuring consistent brand messaging across the region. You will be instrumental in enhancing the teams' skills, optimizing sales performance, and fostering a culture of continuous learning, working in close coordination with HQ, Boutique & Sales Managers, and the local HR teams.

PLAYING YOUR PART

You will serve as the Vacheron Constantin knowledge expert, educating sales teams on brand history, creations, and competitive advantages. Your responsibilities include planning, organizing, and delivering all retail and wholesale trainings, encompassing e-learning, in-boutique coaching, and role-plays to refine sales techniques. You will also act as an L&D expert, building annual training programs, establishing individual development paths, managing the training budget, and collaborating with HQ. Additionally, you will support retail performance by identifying high-potential talent, implementing performance improvement action plans, and monitoring Mystery Shopping results.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• Essential retail experience within a boutique environment, ideally in luxury, with a proven track record in developing and implementing training strategies.
• Fluency in both English and Arabic.
• Profound knowledge of Vacheron Constantin or a strong capacity to quickly master brand specifics.
• Exceptional communication, interpersonal, and facilitation skills, capable of captivating and adapting to diverse audiences.
• Strong organizational and budgetary management skills for planning and executing comprehensive training programs.
• Highly analytical, proactive, and creative, with the ability to assess situations, synthesize information, and drive innovative, action-oriented solutions.
• A collaborative team-player with an autonomous approach, eager to learn, share, and contribute to continuous improvement in line with the Maison's values.
• Willingness and ability to travel frequently (~70%) to support field operations.

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

The Learning & Development Director is responsible for developing, defining and building a best in class L&D Function that will serve as a strategic driver of long-term sustainable growth, delivering a forward-looking, impactful people development strategy across the region. This role will shape and elevate Learning & Development from a primarily transactional model into a strategic driver of business performance, talent growth, and organizational capability. Partnering closely with regional leadership, Maisons, and Group, the role ensures that talent development, leadership capability, and learning experiences directly support business priorities and long-term succession planning. The position oversees the design, execution, and continuous evolution of L&D initiatives across diverse and multi-maturity markets, fostering a strong and consistent learning culture across MEIAT.

HOW WILL YOU MAKE AN IMPACT?

• Learning & Development Strategy, Transformation and Operational Excellence
  • Design, define and lead the MEIAT L&D strategy, aligned with business priorities and Group frameworks
  • Transform the L&D function from a transactional model into a high-impact, performance-driven capability
  • Drive continuous improvement across all L&D processes, tools, and programs to ensure efficiency, scalability, and quality
  • Establish clear governance, standards, and best practices across markets
  • Ensure consistency across the region while adapting to local business needs and maturity levels
  • Collaborate closely with Maison L&D teams to understand their needs and identify how Richemont can support constantly across all maisons.
• Performance Management & Talent Development
  • Lead and enhance the regional Performance Management framework, ensuring alignment with business objectives
  • Work closely with Talent Management and HRDs to define career paths for top talents and design tailored development plans.
  • Drive a culture of high performance through effective goal setting, feedback, and development planning
  • Embed meaningful and consistent performance conversations across all levels
  • Design and implement targeted development programs linked to performance outcomes
  • Partner with HR and business leaders to identify capability gaps and deploy impactful solutions
• Leadership & Capability Development
  • Design and deliver leadership development programs that strengthen management effectiveness and business performance across all levels to drive performance and inspire teams.
  • Identify critical capabilities gaps across the region and develop tailored solutions to bridge them.
  • Partner with group L&D function to leverage global frameworks while ensuring regional relevance.
  • Ensure learning solutions are practical, relevant, and directly applicable to business challenges
  • Continuously evolve programs based on feedback, data, and business needs
• Learning Ecosystem & People Centric Digital Innovation
  • Own and enhance the regional Learning Management System (LMS) and broader learning ecosystem
  • Drive the adoption of modern, engaging, and scalable learning solutions
  • Integrate digital learning, blended approaches, and innovative tools to improve accessibility and impact
  • Leverage data and analytics to measure effectiveness and continuously improve learning interventions
• Stakeholder Engagement & Collaboration
  • Act as a strategic partner to regional leadership, HR Directors, and functional heads
  • Collaborate closely with Maison L&D teams to ensure alignment, synergies, and consistency
  • Partner with Group L&D to adapt and implement global initiatives within the regional context
  • Influence senior stakeholders to position L&D and performance management as key business enablers
• Culture, Engagement & Impact
  • Foster a strong performance and learning culture that drives engagement, retention, and growth
  • Embed continuous learning as a core part of the employee experience
  • Measure and communicate the impact of L&D initiatives on business outcomes using data and insights to refine the strategy and measure the impact of L&D and performance initiatives through relevant KPIs
  • Ensure all initiatives contribute to tangible and measurable business outcomes
• Team Leadership & Governance
  • Foster a strong local L&D community and take the lead in setting key strategic directions from a RIC perspective
  • Lead and develop the regional L&D function (including one direct report)
  • Ensure effective prioritization and high-quality execution of all initiatives
  • Manage L&D budget and resources in alignment with strategic priorities
  • Drive a disciplined, data-driven, and continuously improving approach to L&D delivery

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Bachelor’s degree required; Master’s degree or MBA preferred
• Relevant certifications in Learning & Development, coaching, or performance management are a plus
• Significant experience in L&D, ideally within retail, luxury, or service-driven environments
• Proven experience in leading Learning & Development and/or Performance Management at a regional or global level and driving measurable business impact
• Experience in performance management frameworks and capability development
• Ability to operate both strategically and hands-on within a lean structure
• Strong stakeholder management and influencing skills at senior levels
• Experience working within international, matrix organizations
• Strong understanding of digital learning tools and modern L&D practices
• Regional experience is a plus

This Internship offers a rare opportunity to gain hands-on experience within one of the world's leading luxury groups, across a diverse portfolio of luxury Maisons.

During this internship, you will be embedded within a live FP&A function, contributing to real financial cycles, from monthly closings to budget submissions, under the mentorship of a Senior Business Controller.

The intern will support all financial matters related to Richemont Saudi Arabia's operations, in line with Richemont Group accounting and reporting standards, while gaining exposure to multi-Maison financial management in one of the region's most dynamic luxury markets.

KEY RESPONSIBILITIES:

Financial Planning, Budgeting & Forecasting:

• Support the Maisons' budget processes: timely preparation, variance analysis, and submission of annual Budgets and quarterly Latest Estimates (LEs), in line with Group requirements and standards.

• Assist in building and maintaining P&L models, consolidating actuals vs. budget and flagging key variances across Maisons.

Financial Performance Monitoring:

• Assist in monthly closing with key stakeholders and the accounting team, ensuring all relevant accounting entries are booked accurately in line with IFRS and Richemont Group standards.

• Prepare monthly management reports and ad hoc financial analysis for Brand Management.

• Support FP&A commentary: help explain financial performance through structured, data-driven narrative at the Maison and country level.

Process Improvement & Internal Control:

• Contribute to the development of a financial controls culture within the Brands, supporting the adoption of best practices across departments.

• Participate in the documentation and continuous improvement of standard operating procedures and controlling processes.

• Identify areas of improvement in existing processes and systems and flag recommendations to the FP&A team.

Learning & Development:

• Participate in structured onboarding and coaching sessions covering Group FP&A tools, including SAP and Anaplan.

• Gain direct exposure to multi-Maison financial reporting cycles, Group submission standards, and luxury retail controlling frameworks.

Education & Technical Skills:

• Currently pursuing or recently completed a Bachelor's degree in Finance, Accounting, or a related field (required).

• SOCPA accreditation must be required.

• Prior experience or coursework in Accounting, Finance, or Audit is a plus; retail or luxury industry exposure is an added advantage.

• Solid understanding of financial statements: P&L, Balance Sheet, and Cash Flow.

• Proficient in Microsoft Excel, including pivot tables, financial modeling, and data manipulation.

◦ SAP and/or Anaplan knowledge is an advantage; both will be taught on the job.

◦ PowerPoint and Word proficiency is an advantage.

• Strong communication skills, fluent in English (written and verbal).

• High mental agility with a demonstrated ability to deal with complexity and ambiguity.

• Strong organizational skills and ability to prioritize tasks under tight deadlines.

• Proactive and self-motivated, with a genuine eagerness to learn and grow.

• Accountability mindset, takes ownership of work and actively seeks to improve it.

• Collaborative team player who thrives in cross-functional, multicultural environments.

• Adaptable and resilient in a fast-paced, change-driven market.

1. Deeply involve in each accounts to be accurately booked in order to reflect actual transactions on financial reports on a monthly/yearly financial closing.

2. Mainly take in charge of below items during monthly closing

- Reconciled input & output VAT monthly basis

- Prepared and filed VAT tax return quarterly basis

- Record accrued duty from GTS accurately and communicate with logistics team to correct any issue identified.

- Reconcile the accrued duty and advance payment to agent

- Timely clear Duty refund after reconciliation between receivable and actual refund in a timely manner.

- Prepare IC netting list

- Ensure to record IC transactions accurately and complete IC reconciliation

- Review and control Intercompany transactions, and ensure the relevant Group Reporting is accurate and complete.

- General adjustment if any

3. Interview, evidence provide for external audit and internal control

4. Possible extension/transfer role to

STOCK : Stock requisition, Stock & COGS reconciliation, System interface validation

CAPEX : Fixed asset book keeping, maintain accurately with depreciation, physical counting, disposal and acquisition, including group reporting

Treasury : Cash forecast, transfer, IC netting including BOK submission and weekly/monthly group reporting, Loan handling, communication with the bank for any issues.

QUALIFICATION

- At least 7 years’ experience in multinational company

- At least Bachelor’s degree

- Fluent in business English writing

- Preferred big ERP system experience (e.g. SAP, oracle, and so on)

- Good communication skills

- Good team player, self-management

- AICPA or KICPA is preferred

Role Overview

Based in New York, the Retail Operations Manager is a key business partner for all Vacheron Constantin boutiques. This role combines hands-on operational leadership with a strategic mandate to drive operational excellence, elevate the client experience, and lead regional initiatives supporting retail performance and transformation.

Working in close partnership across all the fucntions, this individual will ensure strong alignment, consistency of execution, and sharing of best practices across the North America retail network.

Responsibilities

Retail Operations & Compliance

• Ensure boutiques fully comply with Maison and Richemont policies, procedures, audit requirements, and inventory controls
• Partner with Boutique Directors and cross-functional teams to maintain strong operational standards and audit readiness
• Lead operational training initiatives, policy refreshers, and compliance reviews across the west region
• Oversee and support Retail Operations Supervisors to ensure consistency and operational excellence across boutiques

Retail Systems & IT

• Lead retail systems and application initiatives impacting boutiques
• Act as the liaison between boutiques, HQ, IT, and central teams to ensure proper system functionality and adoption
• Coordinate communication, training, and change management linked to new tools and technologies
• Identify opportunities for operational and systems improvements

Boutique Operations & Maintenance

• Oversee boutique maintenance, operational environments, and back-of-house standards in partnership with Store Design and vendors
• Manage regional maintenance priorities and budgets
• Support boutique openings, renovations, and operational projects to ensure seamless execution
• Drive process improvements to enhance operational efficiency and service delivery

Client Experience & Service Strategy

• Ensure boutique image and experience standards align with Maison guidelines
• Identify recurring client expectations and operational opportunities to continuously fuel the Maison’s service strategy
• Support the rollout of new services, omnichannel initiatives, and client experience programs
• Monitor client satisfaction, NPS, and mystery shopping results, leading action plans to enhance boutique performance and client loyalty
• Partner with CRM, Training, Clienteling, and Performance teams to elevate the client journey

Strategic Projects & Regional Coordination

• Lead initiatives at Market level - constantly coordinate with the Retail Operations Manager – East to ensure on bhsiness needs and aligned execution
• Lead regional operational initiatives focused on simplification, standardization, productivity, and retail performance
• Facilitate collaboration across departments and with Richemont stakeholders on retail operations projects
• Monitor operating expenses and contribute to budget optimization initiatives

Team Engagement & Development

• Support the onboarding, development, and engagement of boutique operations teams in partnership with Boutique Leadership and Regional Trainers
• Foster a collaborative Retail Operations community across the region
• Support commission processes, operational capability building, and succession planning initiatives

Profile

• Bachelor’s degree in Business Administration, Retail Management, or related field
• 5–10 years of experience in luxury retail operations or retail management
• Strong understanding of luxury retail standards and client experience
• Proven experience managing complex retail environments and cross-functional projects
• Strong organizational, analytical, and communication skills
• Agitlity and curtiosity
• Proficiency in Microsoft Office, SAP, and retail systems
• Proactive, collaborative, and solution-oriented mindset
• Ability to travel regularly

Salary Range: $115K to $130K

The position aims to ensure stable and secure logistics operations through effective transport partner management and performance optimization. In addition, the role plays a key part in minimizing operational risks from compliance, security, and business continuity perspectives, while driving continuous improvement initiatives.

Key Responsibilities

1. Transport Partner Management

• Manage and monitor transport partners (carriers and 3PL providers), including performance management

• Ensure compliance with contracts and Service Level Agreements (SLAs)

• Lead daily transport operations and issue resolution

• Conduct regular carrier performance assessments

2. Performance Management & Continuous Improvement

• Define, monitor, and manage KPIs (e.g., on-time delivery, lead time, transport cost, damage rate)

• Conduct regular performance reviews (weekly, monthly, quarterly business reviews)

• Analyze data to identify issues and perform root cause analysis

• Develop and implement improvement initiatives based on performance insights

• Drive continuous improvement (Kaizen) projects in collaboration with transport partners

3. Tender Management & Carrier Strategy

• Plan and execute regular tenders (RFP/RFQ) for transport partners

• Evaluate proposals based on cost, service quality, capacity, and risk

• Support vendor selection and contract renewal processes

• Establish backup solutions and onboard new carriers in alignment with BCP requirements

4. Transport Compliance & Governance

• Deploy and enforce Richemont transport policies and guidelines

• Provide training and communication to Maisons to ensure compliance

• Report transport-related incidents to HQ

• Support internal and external audit processes

5. Hand Carry & Special Transport Operations

• Manage hand-carry operations

• Coordinate training programs in collaboration with the Security team

• Oversee registration, evaluation, and management of hand carriers

• Prepare and submit exception requests and follow through HQ validation

6. Event Logistics Management

• Provide logistics support for High Jewelry events (primarily Cartier and Van Cleef & Arpels)

  • Develop logistics concepts and plans

  • Conduct site inspections

  • Submit and follow up on exception requests and approvals

  • Provide on-site logistics support during events

  • Coordinate with secure transport providers

  • Collaborate with Security teams and Maisons

7. Security Interface Management

• Act as the liaison between warehouse operations and the Security team

• Lead implementation and improvement of security-related operations, including:

  • Access control systems

  • Metal detection gates

  • Guard management

• Ensure security policies are effectively embedded into operational processes

8. Business Continuity Planning (BCP)

• Evaluate transport risks based on BCP frameworks

• Secure alternative transport solutions and backup carriers

• Lead transport operations during emergency situations

9. Stakeholder Management

• Collaborate cross-functionally with internal stakeholders (Warehouse, Customer Service, Security, HQ, Maisons)

• Support transport design for projects and operational changes

• Ensure alignment with HQ through regular communication and reporting

Skills & Experience

• 3–5 years of experience in logistics and transportation operations

• Native-level Japanese and business-level English (TOEIC score: 800 or above)

• Experience in managing transport partners and/or 3PL providers

• Strong KPI management and data analysis skills (Excel, BI tools)

• Experience in vendor evaluation and tender processes

• Solid understanding of compliance and security requirements

Core Competencies

• Data-driven decision-making

• Strong problem-solving and continuous improvement mindset

• Effective cross-functional coordination skills

• Risk management awareness

• Execution speed and strong ownership

• Team-oriented mindset

• Project management experience

• People management experience

ーーー

本ポジションは、輸送領域における戦略・オペレーション・リスク管理を統合的にリードし、日本市場における物流の中核を担う重要な役割です。

輸送ネットワークの最適化を通じて、

• コスト最適化

• サービスレベル向上

• サステナブルなサプライチェーン構築

を実現し、ラグジュアリー物流に求められる「品質・安全・信頼性」を担保します。

また、コンプライアンス・セキュリティ・BCP（事業継続計画）の観点から、リスクを最小化しながら継続的改善（Kaizen）を推進するリーダーポジションです。

主な職務内容（Key Responsibilities）

1. 輸送パートナー管理（Transport Partner Management）

• キャリア／3PLのパフォーマンス管理および関係構築

• 契約およびSLA遵守のモニタリング

• 日常オペレーションの統括・問題解決

• 定期的なパートナー評価の実施

2. パフォーマンス管理・改善推進（Performance & Kaizen）

• KPIの設計・管理（OTD、リードタイム、コスト、ダメージ率など）

• 週次・月次・Quarterlyレビューのリード

• データ分析に基づく課題特定・原因分析

• 改善施策の立案・実行

• パートナーと連携した改善プロジェクト推進

3. 入札・キャリア戦略（Tender & Carrier Strategy）

• RFP／RFQの企画・実行

• コスト・品質・キャパシティ・リスクを踏まえた評価

• ベンダー選定・契約更新のリード

• BCPに基づくバックアップキャリア体制構築

4. コンプライアンス・ガバナンス（Compliance & Governance）

• グループ輸送ポリシーの展開・徹底

• メゾンへのトレーニング・周知

• インシデントのHQレポーティング

• 内部／外部監査対応

5. ハンドキャリー・特殊輸送（Special Logistics）

• ハンドキャリーオペレーションの統括

• セキュリティチームとの連携によるトレーニング

• ハンドキャリアの管理・評価

• HQ承認を伴う例外対応の管理

6. イベントロジスティクス（High Jewelry Events）

• ハイジュエリーイベント（主にCartier / Van Cleef ＆ Arpels）の物流支援

  • 輸送計画の策定

  • サイト視察・リスク評価

  • 例外申請・承認対応

  • 現地オペレーション管理

• セキュリティ・メゾン・輸送ベンダーとの連携

7. セキュリティ連携（Security Interface）

• 倉庫オペレーションとセキュリティの橋渡し

• セキュリティ施策の導入・改善リード

  • アクセスコントロール

  • 金属探知ゲート

  • 警備体制

• オペレーションへのセキュリティ要件の組み込み

8. BCP（事業継続計画）

• 輸送リスクの評価と対策

• 代替輸送手段の確保

• 緊急時オペレーションのリード

9. ステークホルダーマネジメント

• Warehouse、CS、Security、HQ、Maisonとの連携

• プロジェクト／業務変更における輸送設計支援

• HQとのレポーティング・コミュニケーション

応募要件（Skills & Experience）

• 物流・輸送領域での実務経験（3〜5年以上）

• 日本語ネイティブ／英語ビジネスレベル（TOEIC 800目安）

• 3PL／輸送パートナー管理経験

• KPI管理・データ分析スキル（Excel／BI）

• ベンダー評価・入札プロセス経験

• コンプライアンス／セキュリティ理解

求める人物像（Competencies）

• データドリブンな意思決定力

• 課題解決力と継続的改善マインド

• 高い調整力とクロスファンクショナル連携

• リスクマネジメント意識

• 高い実行力とオーナーシップ

• チーム志向・協働力

• プロジェクトマネジメント経験

• ピープルマネジメント経験

CDI - Retail Training Coordinator H/F

• Formation et Développement :
  • Concevoir et animer des formations percutantes (présentielles et digitales) sur les techniques de vente, l'excellence de l'expérience client, la connaissance des produits, l'expertise métiers et le storytelling.
  • Adapter les contenus pédagogiques aux différents niveaux d'expertise, des nouveaux arrivants aux managers expérimentés.
• Accompagnement et Coaching Terrain :
  • Réaliser des accompagnements terrain réguliers, individuels et collectifs, pour développer les compétences de nos équipes.
  • Observer les pratiques en boutique, fournir des feedbacks constructifs et accompagner les managers dans leur rôle de coach.
• Stratégie de Formation et Onboarding :
  • Collaborer avec les équipes HQ (RH, Retail Excellence, Marketing) pour garantir la cohérence des contenus de formation.
  • Structurer et déployer des parcours d'intégration pour nos nouveaux collaborateurs.
  • Contribuer à l'identification et au développement des talents à fort potentiel.
• Suivi de la Performance et Reporting :
  • Suivre les indicateurs clés de performance (KPIs) liés à la formation et à son impact business.
  • Produire des reportings réguliers et formuler des recommandations afin d’optimiser continuellement les programmes de formation.

• Une expérience préalable dans le retail ou la formation retail sera un précieux atout.
• Un excellent relationnel et une communication bienveillante vous permettant de maintenir des liens solides avec les équipes terrain.
• Une véritable passion pour la transmission des connaissances, associée à de fortes capacités de présentation.
• Dynamisme, passion, flexibilité et sens de l'écoute seront vos cartes maîtresses.
• Une aisance en anglais sera nécessaire pour élargir vos horizons.
• Une disponibilité pour des déplacements réguliers (environ 2 fois par mois).

• Allie tradition et esprit pionnier depuis plus de 100 ans.
• Étend son approche innovante bien au-delà du développement produit.
• Réunit individualité, enthousiasme et créativité.
• Est cosmopolite, dynamique et diverse.
• Vous encourage à vous dépasser au sein d’une équipe.
• Vous permet de contribuer à son évolution, de la façonner et d’y laisser votre empreinte.

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewelry, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

HOW YOU WILL MAKE AN IMPACT:

The Events & PR Senior Executive supports the planning, execution and overall management of Cartier’s local events and PR activities in line with Maison strategy and guidelines. The role contributes to the delivery of high-quality brand, client and media experiences through close collaboration with internal stakeholders and external partners while ensuring operational excellence and strict adherence to Maison’s standard.

KEY RESPONSIBILITIES:

Event Management & Execution

• Responsible for and oversee the end-to-end planning and execution of Maison events including key launches, High End moments, client activations, retail programming as well as client gifting initiatives, ensuring full compliance with Maison guidelines and standards
• Manage and coordinate closely with internal stakeholders (Boutiques, Retail, Clients, CVE, Security, Logistic, Regional and International teams) and external partners (agencies, vendors, venues) through regular alignment meetings to ensure seamless communication and execution across all event deliverables: including but not limited to holistic run-of-show documents, guest lists, and post event reports with clear KPI and insights
• Manage roles & responsibilities, on-site supervision and ensure smooth logistical execution before and during events
• Budget management and tracking: PO creations, invoice processing and post-event reconciliations
• Ensure compliance with internal processes, timelines and governance requirements
• Ensure high quality production and timely roll-out of all events in line with Maison’s standards
• Oversee all event-related administrative tasks and logistics including deliveries and inventory management

PR

• Establish and maintain strong working relationships with PR agency, media partners and POIs to support the Maison’s communication objectives
• Plan, coordinate and support daily PR operations including media enquiries, PR stock coordination, photoshoots press meeting & presentations and fact-checking
• Write, edit and adapt press materials, assist in media pitches and prepare weekly briefing notes for PR agency to ensure clear alignment on priorities and messaging
• Coordinate with regional and international PR teams to ensure message alignment, approvals and timely reporting
• Monitor, consolidate, and analyze media coverage, preparing press clipping and reports and qualitative analysis to evaluate YoY performances
• Monthly clippings validation on DMR
• Monitor current market opportunities to identify new PR strategies. Actively and systematically track daily, weekly, monthly industry related and competitors’ news
• Manage local and international press trips, including editorial negotiations and coordination with internal and external stakeholders to create distinctive editorial opportunities aligned with market’s communication strategies and global guidelines
• Oversee PR-related budgets and performance tracking, including SOV, ROI and post activation reporting
• Assist in the conceptualization and execution of seasonal client & media gifting initiatives
• Arrange and coordinate media interviews
• Plan and coordinate press gifting moments in line with Maison guidelines, ensuring thoughtful execution and proper tracking
• Effectively deploy different media channels to optimize PR campaigns reach and impact
• Compile and share monthly communications plan and performance reports with internal stakeholders to support continuous improvement

SKILLS & REQUIREMENTS:

• Highly motivated, strong ability to multi-task, pro-active
• Solid knowledge on Malaysia’s media landscape
• Familiarity in luxury/retail segment is preferred
• Excellent communication and presentation skills
• A creative mind with strong problem solving skills, curious and open-minded
• Good organization and planning skills
• Independent and resourceful
• Team player with ability to build strong relationships with key people and organizations
• Meticulous and results-oriented
• Digitally-savvy, creative, enjoys innovative and new challenges

1. Application Design & Development

• Analyse business requirements and translate them into functional, scalable Pega application designs.
• Develop case types, data models, UI components, integrations, and decision rules using Pega best practices.
• Ensure compliance with Pega guardrails and Richemont technical standards.
• Collaborate with business analysts and product owners to refine requirements and validate solutions.
• Contribute to reusable components and frameworks in coordination with the platform team.

2. Integration & Technical Implementation

• Design and implement system integrations following enterprise integration patterns.
• Work closely with API teams, data teams, and external system owners to ensure seamless integration.
• Troubleshoot integration issues and ensure robust error handling and data integrity.

3. Quality Assurance & Delivery

• Participate in sprint ceremonies and follow Agile delivery practices.
• Perform unit testing, support functional testing, and ensure high-quality deliverables.
• Conduct peer reviews to maintain development quality and promote knowledge sharing.
• Prepare deployment packages and collaborate with Pega DevOps and platform teams for successful releases.

4. Stakeholder Collaboration & Requirements Translation

• Collaborate extensively with business analysts, solution architects, product owners, and other stakeholders to meticulously gather, analyze, and refine business requirements.
• Translate complex business needs into clear, actionable technical specifications and detailed Mendix models, ensuring alignment between business objectives and technical solutions.

5. Application Support & Continuous Improvement

• Provide support for Pega applications, analysing incidents and implementing durable fixes.
• Monitor application performance and recommend enhancements.
• Contribute to continuous improvement by identifying optimisation opportunities and promoting best practices.
• Support Pega platform upgrades by validating impacted features and updating application components as needed.

REQUIREMENTS

Experience

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience in Pega application development.
• Strong understanding of case lifecycle design, data modelling, UI/UX in Pega, and integrations.
• Experience working in Agile delivery teams.
• Solid understanding of Pega guardrails and best practice application design.
• Experience collaborating with business stakeholders and cross functional teams.

Technical Skills

• Strong knowledge of Pega PRPC (8.x).
• Experience with REST integrations and authentication protocols.
• Knowledge of SQL, APIs, and related technologies.
• Understanding of performance tuning, debugging, and application monitoring.
• Familiarity with Pega DevOps pipelines and deployment processes is a plus.
• Familiarity with SAP systems is a plus.

Certifications

• Pega Certified Senior System Architect (CSSA) required.
• Pega Certified Lead System Architect (CLSA) is a plus.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to work collaboratively in an international, multi‑team environment.
• Proactive, structured, and quality oriented.

Desired Skills

• Experience with cloud environments (Pega Cloud, AWS, GCP).
• Understanding of CI/CD and automation tools.
• Exposure to enterprise-level application landscapes.
• Knowledge of Constellation UI framework is a plus.

Vous possédez une expérience significative dans la direction d’évènements au sein d’un environnement exigeant où l’expérience client et l’excellence d’exécution sont au cœur des enjeux.

Vous avez piloté des évènements d’envergure internationale et encadré des équipes.

Vous disposez d’une forte sensibilité esthétique et d’un grand sens aigu du détail, vous êtes reconnu(e) pour votre leadership, votre capacité fédérer des parties prenantes variées et votre aptitude à arbitrer dans des environnements complexes.

Vous maîtrisez l’anglais et évoluez avec aisance dans un environnement international.

Qu’attendons-nous de vous ?

Rattaché(e) à la Directrice VM & Event Internationale, vous pilotez l’activité évènementielle internationale de la Maison pour l’ensemble de ses catégories (Haute Joaillerie, Joaillerie, Horlogerie et Collaborations Artistiques)

Dans le cadre de vos fonctions vous :

- Encadrez une équipe d’une dizaine de collaborateurs composée de deux Chefs de Groupe et de Chefs de Projets, définissez les priorités de l’activité, accompagnez les équipes dans leur développement et veillez à la bonne allocation des ressources pour répondre aux ambitions de la Maison.

- Etes garant de l’excellence et de la cohérence des dispositifs évènementiels développés par les équipes en veillant à maintenir un haut niveau d’exigence dans leur conception comme dans leur exécution.

- Favorisez une collaboration fluide avec l’ensemble des partenaires internes, externes et des marchés, et intervenez en arbitrage stratégique, organisationnel ou opérationnel nécessaire à la réussite des projets.

- Accompagnez les managers et les équipes dans leur rôle, développez les talents et contribuez à faire évoluer l’organisation, les méthodes de travail et les expertises du pole Event afin d’accompagner les enjeux de la Maison.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Dès votre intégration, vous serez immergé dans l’univers de la Maison grâce à des formations sur notre histoire, notre savoir-faire et notre culture.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien.

Vous rencontrez la Directrice Visual Merchandising & Event.

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

Vous possédez une expérience significative en Conception Assistée par Ordinateur, idéalement dans le domaine de la joaillerie. Vous avez développé lors de vos précédentes expériences des compétences solides sur le logiciel Rhino, SolidWorks ou autre logiciel équivalent. Une appétence pour la mécanique d’art serait un plus.

Doté(e) d’un excellent relationnel, vous appréciez travailler en équipe et faites preuve d’une bonne capacité d’écoute. Vous êtes également reconnu(e) pour votre rigueur et sens de l’organisation.

Vous êtes sensible aux créations de Haute-Joaillerie et aux Objets de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) au Directeur Cellule Objets et Nouveaux Procédés et en étroite collaboration avec les équipes CAO, vous avez la charge de réaliser la conception 3D d’Objets.

• Vous réalisez la conception 3D des projets qui vous sont confiés en vous appropriant l’intention créative du dessinateur grâce aux différents supports (gouache, maquette…) tout en prenant en compte les aspects techniques de fabrication ;

• Vous créez les dossiers techniques (plans d’assemblage et nomenclatures) et les archivez ;

• Vous gérez votre planning et serez capable d’alerter en cas de problématiques (évolution de la nomenclature initiale, respect des délais des livrables...) ;

• Vous prenez en main un nouveau logiciel CAO afin de développer l'amélioration continue de vos méthodes de travail.

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)

• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin

• Ensure compliance with sales, financial and security procedures as outlined by HQ

• Welcoming customers who are viewing watches on the day, demonstrating excellent customer service skills

• Manage the customer sales process from beginning to end; contact, appointment, conversion and after sales.

• Understanding the stock control internal procedures, undertaking daily and monthly stock takes

• Handling “live” orders post payment and dealing with after sales queries from your customers

Qualifications

• Experience of working with Key Performance Indicators (KPI’s)

• The ability to negotiate (ideally with a part exchange involved)

• Ability to take in technical information and follow instructions and directions precisely

• Results driven and motivated

• Personable with a good, polite manner

• Highly organized with the ability to prioritize own workload.

• Strong communication skills and confidence

• Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures.

• Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience.

What’s in it for you?

• You will embark on an exciting new venture in New York, which will enable you to introduce new clients and raise the profile of the showroom.

• Gain valuable experience of working in a multi-brand, luxury retailer

• Various company benefits, with a generous commission scheme

KPI’s and Targets

• Units Sold (Per Month)

• Units purchased & appointments

• Negotiation/Discount control

• Customer Testimonials

• Conversion Rate

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $20 - $28. This role is commission eligible.

Salary will be negotiated based on relevant skills and experience.

KEY RESPONSIBILITIES:

Supply Chain Oversight:

• Oversee and optimize the supply chain processes, from the strategic sourcing and ordering of all raw materials to the timely and efficient delivery of finished products to our distribution centre.

• Ensure all production and delivery deadlines are consistently met, proactively identifying, anticipating and addressing potential bottlenecks or delays.

Production Planning & Visibility:

• Develop, implement, and manage robust production planning strategies that align with business objectives and demand forecasts.

• Provide clear, accurate, and timely visibility on production plans, schedules, and capacities to key internal stakeholders, including Marketing, and Operations teams.

• Collaborate closely with Development to integrate new product introductions seamlessly into the supply chain.

Cross-Functional Collaboration:

• Act as a key liaison, working in close collaboration with Development, Marketing, and Operations departments to ensure alignment on product launches, demand planning, and operational execution.

• Maintain and develop our network and relationships with suppliers

Strategic Initiatives & Transformation:

• Proactively support and contribute to the company's transformation plan projects and global roadmaps, ensuring supply chain strategies are aligned with broader organizational objectives.

• Embrace a strong sense of ownership for supply chain performance and outcomes, demonstrating a willingness to take calculated risks to advance in uncertain conditions. Maintain an agile and adaptive approach to rapidly evolving market conditions and business needs, ensuring the supply chain remains resilient and responsive.

Operational Excellence & Systems:

• Drive continuous improvement initiatives across purchasing, production planning, inventory management, and logistics to enhance efficiency, reduce lead times, optimize costs, and improve service levels.

• Lead stock optimization initiatives to keep the balance between the need for safety stocks and the targets of stocks levels.

• Ensure daily operational excellence through advanced proficiency and consistent use of SAP for planning, procurement, inventory management, and production control.

• Monitor key supply chain performance indicators (KPIs), analyze data, and generate comprehensive reports to provide actionable insights and support data-driven decision-making.

Risk Management & Compliance:

• Identify and anticipate potential supply chain risks (e.g., supplier issues, logistics disruptions) and develop robust mitigation strategies to ensure business continuity.

• Ensure all supply chain activities comply with relevant company and group policies, industry regulations, and quality standards.

PROFILE:

Education:

• Bachelor’s degree in supply chain management, logistics, Business Administration, industrial engineering, or a related field.

• A Master's degree in a relevant discipline is highly desirable.

Experience:

• Minimum of 8-10 years of progressive experience in supply chain management, with a significant portion in a leadership role within a manufacturing, luxury goods, or fast-paced production environment.

• Proven experience in managing and developing multi-functional teams, specifically including purchasing and production planning functions and in collaborating productively with international teams.

• Demonstrated track record of successfully implementing supply chain optimization projects, driving operational excellence, and achieving measurable results.

Skills & Abilities:

• Exceptional leadership and team management skills, with a proven ability to motivate, develop, and retain high-performing teams.

• Strong strategic thinking and analytical capabilities, with the ability to interpret complex data, identify trends, and make data-driven decisions.

• Excellent communication, negotiation, and interpersonal skills, capable of engaging effectively with all levels of the organization and external partners.

• Superior problem-solving abilities and a demonstrated capacity to prioritize effectively and manage multiple projects in a dynamic, fast-paced environment.

• Proactive, solution-oriented approach with a continuous improvement mindset.

• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SAP.

• Italian / English fluent. French would be an asset

After your application has been selected, our HR team will reach out to you for:

• Interview with Talent Acquisition Team

• Interview with Hiring Manager

• Interview with Function Director & HR Manager

OUR BENEFITS

• CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei

• Livello Quadro

• Contratto a tempo indeterminato

• Full time

• Salary range: 70.000€ - 90.000€

• Learning & Development Opportunities

• Welfare Policy

• Ticket Restaurant

The Junior Sales Associate is a fully engaged individual who is committed to contributing to the success of the Vhernier boutique in Venice, with the ambition to grow with the Maison.

If you are looking for an opportunity to enter the world of High Jewellery, and craftmanship and you are curious to learn more, this role has a lot to offer.

Your mission will be to promote the Vhernier brand image as per the company’s directives.

HOW WILL YOU MAKE AN IMPACT?

Sales performance & customer service:

Contribute to the boutique achieving its sales targets;

Assist clients with Customer Service needs maintaining the brand's high standards;

Support in cultivating strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;

Adapt the approach according to the client's needs and motivations;

Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.

Stock management and merchandising:

Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;

Actively participate in the visual merchandising of the Boutique implementing required guidelines;

Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;

Assist in the inventory process, including but not limited to stock counting and special projects as needed;

Assist in completing price changes within the Boutique when required.

Boutique operations and cash management:

Support in sales transactions and to maintain proper cash records at the boutique’s register;

Adhere to all company policies, procedures, and practices;

Implement discounts and gratuities under the supervision of the Boutique Manager;

Comply with all safety regulations and boutique operational procedures including security.

Product knowledge & sales techniques:

Maintain an awareness of all product knowledge information;

Master the brand's sales techniques as per training received;

Attendance to required training.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

1 yr of previous experience in luxury retail, services, or luxury hospitality environment.

Personal Skills/Abilities:

Fluency in English is mandatory;

Excellent interpersonal and communication skills;

Confidence in handling high-value transactions;

Strong understanding of customer service needs and customer (internal and external) priorities;

Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;

Self-starter with a team-player approach.

WHAT WE OFFER:

• CCNL Commercio

• Salary Range (full time) 29,7K – 31K€

• Commission scheme

• 8 euro per Meal Voucher per working day

• Welfare

You will play a critical role in safeguarding the Group's stock and ensuring the integrity of our operations. You will be responsible for leading and enhancing the operational control environment across retail, e-commerce, and logistics. This position requires a proactive individual with a strong understanding of sales flows, and the ability to drive compliance and efficiency initiatives within a luxury retail context. You will act as a key partner to local and European teams, ensuring adherence to Maison and local policies and procedures, and fostering a culture of control and continuous improvement.

Key Responsibilities:

• Financial Operations & Payment Systems:
  • Ensure the proper functioning, compliance, and security of all payment methods and cash collection processes for both boutique and e-commerce teams.
  • Provide ad-hoc support and expert guidance to boutique and e-commerce teams on financial operational matters, ensuring adherence to internal policies and external regulations.
  • Prepare and analyze data and reports to provide insights to management in regards to operational effectiveness & compliance.
  • Support the month-end and annual financial closing processes.
• Stock Management & Inventory Control:
  • Oversee and manage all aspects of stock control for retail, e-commerce, and logistics, including the planning and execution of cycle counts, annual physical inventories, stock adjustments, and consignment management.
  • Monitor goods in transit and virtual sites/storage locations to ensure accuracy, security, and proper control.
  • Develop and implement robust procedures to minimize stock discrepancies and enhance inventory accuracy.
• Project Management & Harmonization:
  • Act as a lead within the E-commerce Europe community, driving harmonization and efficiency in finance operations and facilitating the resolution of pain points.
  • Coordinate and manage the roll-out of projects and initiatives impacting e-commerce Order-to-Cash (OTC) and stock flows.
• Digitalization & Automation:
  • Drive and implement digitalization and automation initiatives to enhance efficiency, accuracy, and control effectiveness.
  • Identify opportunities to leverage technology for improved monitoring, reporting, and process optimization.

Your Profile:

• Education: Bachelor's or Master's degree in Finance, Accounting, Internal Audit, Business Administration, or a related field. Relevant professional certifications (e.g., CIA, CISA, ACCA, CPA) are highly desirable.

• Experience:
  • Minimum of 5 years of progressive experience in internal control, compliance, audit, or finance roles, preferably within a complex retail or luxury goods environment.
  • Demonstrated experience with stock management, inventory control, and financial operations in a multi-channel (retail, e-commerce) setting.
  • Proven track record in project management and driving process improvements.
  • Familiarity with e-commerce operations and related financial flows.
  • Experience with SAP or similar ERP systems is a strong asset.

• Skills & Competencies:
  • Excellent analytical, problem-solving, and decision-making skills, with the ability to interpret complex data and identify key risks.
  • Exceptional communication, interpersonal, and presentation skills, with the ability to influence and engage stakeholders at all levels.
  • Proactive, detail-oriented, and able to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment.
  • Fluency in English is essential; knowledge of Dutch or French, is an advantage.
  • Proficiency in Microsoft Office Suite, particularly advanced Excel skills.

Installé au cœur d’une région de savoir-faire et d’exception, notre atelier est spécialisé dans la fabrication de pièces de Joaillerie. Filiale de la Maison Van Cleef & Arpels, Aurigane est un Atelier à taille humaine où excellence et satisfaction client sont les maître-mots. Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire uniques.

Correspondez-vous au profil ?

Vous possédez une expérience significative en Sertissage. Vous aimez les défis et êtes dans une démarche constante d'apprentissage. Vous souhaitez travailler sur des pièces diversifiées et techniques. Vous êtes connu pour votre rigueur, votre exigence et votre proactivité. Vous faites preuve d'un bon relationnel et aimez travailler en équipe. Enfin, vous êtes sensibles aux créations de Joaillerie & Haute-Joaillerie répétitive de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d’Atelier, vous serez amené(e) à sertir des pièces de Joaillerie répétitive.

Dans le cadre de vos fonctions, vous :
• Travaillez sur tous types de sertissage,
• Respectez l’ensemble des étapes de préparation de celles-ci,
• Vous assurez de la qualité de la pièce une fois les pierres serties,
• Participez aux démarches de progrès de l’Atelier en remontant de façon proactive les problématiques de fabrication,
• Participez à leur résolution en échangeant avec les autres métiers de l’Atelier

Plus qu’un poste … une expérience !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.
Vous aurez ainsi l'opportunité d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et un accompagnement quotidien.

Le Processus de recrutement

Postulez directement en ligne
Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH.
Vous rencontrerez la Responsable RH puis les Chefs d'Atelier pour un entretien dans nos locaux.
Sinon, vous recevez un email vous informant du refus de votre candidature

• Lead and develop the boutique team with a focus on performance, inclusion and engagement,
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards,
• Contribute to the definition and implementation of boutique strategies and activations,
• •Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

Team Management & People Development

• Lead, coach and grow a diverse and high-performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.
• Client Experience & Sales Performance
• Define and implement a boutique-specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.

Boutique Strategy & Operations

• Co-define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in-store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have a minimum of 5–7 years of experience in luxury retail or a customer-centric leadership role.
• You bring a strong background in team leadership, client service, and boutique operations.
• You hold a degree in Business, Retail Management, or a related field.
• A proactive and entrepreneurial mindset with strong creativity.
• Strong analytical and performance management skills.
• Experience working with VIP clients and high-end luxury clientele.
• Ability to lead with empathy, communicate effectively, and drive results.
• A natural leader who inspires, motivates and unites teams around a shared vision.
• Organized, detail-oriented and able to handle shifting priorities with grace.
• Confident in handling confidential matters and working under pressure.
• Collaborative, adaptable, and a trusted partner across all boutique functions.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

WHAT DO WE OFFER

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO WE ARE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

HOW WILL YOU MAKE AN IMPACT?
•Contribute to and enhance a complete stack of solutions for cloud security & DevSecOps management from a people, process, and technology perspective. This includes but is not limited to CSPM, CWP, SAST, secret detection, policy as code, and Infrastructure as Code modules review.
•Provide practical guidance to engineering and project teams to support the implementation of security controls, guidelines, and best practices.
•Be a driving element and enable greater cooperation between product teams, cybersecurity teams, and compliance functions, helping quantify the risk and define relevant control objectives and activities to secure cloud workloads.
•Contribute to cloud security governance (including participating in committees, building dedicated dashboards with associated KPIs, and evangelizing to other teams).
•Be autonomous and proactive; Able to understand functional and technical requirements, identify gaps, and suggest improvements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
•Minimum 2-3 years of experience in a cloud environment, with a proven track record in developing and implementing effective cloud security solutions and managing security challenges.
•A deep understanding of cloud providers' services, especially AWS, Alibaba Cloud, or GCP, with one or more cloud certifications such as AWS Certified Security.
•Experience in management and definition of security in the software development lifecycle (SDLC) is a plus.
•Experience with OWASP Testing Guide v3 / 4 and OWASP TOP 10.
•Experience in data architecture, protection, and mitigating data exfiltration risks on sensitive data (PII).
•Understanding in container technologies (Kubernetes, Anthos).
•Hands-on technical experience in Security Architecture, Automation & Configuration Management, Integration and Deployment (Terraform).
•Strong verbal and written communication skills and ability to share technical ideas in business-friendly language.
•Fluent in English, with also a good level of French.

HOW DO WE KEEP YOU SMILING?
•In a young and dynamic team environment focusing on personal development (training, conferences, certifications, etc.), you will participate in our Cloud transformation journey at Richemont Group.
•You will work with a multicultural stakeholder (Maison’s and markets) and for a great company in the luxury industry.
•You will be able to participate in Conferences and Summits about cloud providers' technologies and provide guidance and feedback regarding technologies available in the market.
•You will be able to work with an open-minded and self-learner team in a cutting-edge technical environment to provide excellent value to the business.

1. Team Management & People Development

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement

• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication

• Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

• Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets

• Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary

• Optimizes boutique performance and profitability

• Monitors boutique KPIs

3. Boutique Operations & Administration

• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines

• Supervises the boutique back office and admi¬nistration

• Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

• Is the warrant of a unique and highly professional client service within the boutique

• Leads the implementation and monitoring of the ROI for client relationship programs and actions

• Acts as an Ambassador of the Maison and builds direct contact with VIPs

Key skills

• Management and leadership skills

• Business acumen

• Strategic thinking

• Client intelligence

• Excellent representation skills

Mission:
Manufacture Jewelry pieces in accordance with the quality/cost/delivery commitments for stock pieces, transformations, special orders, and after-sales service reproduction, as defined by activity management. Support the jewelry after sales service teams as needed. This role reports to the Head of the North America Workshop.

Responsibilities:

• Management of production jewelers (and CAD designer – 9 HCs)
• Ensures the technical skill development of their teams.
• Ensures compliance with workshop rules (wearing lab coats, breaks, respect of others, punctuality, cell phone use, clocking, etc.).
• Ensure Standard Time of Operation (STOs) are met and create action plan as needed
• Conducts their team individual performance reviews and career development.
• Manages the training plan for their teams, validates training requests in accordance with individual and Maison needs, monitors the training schedule in accordance with the workshop's workload, communicates the list of training courses to their teams (accepted, refused, reasons, etc.).
• Is responsible for the work-in-progress inventory of their production and for preparing the yearly workshop inventory.
• Is responsible for precious metal management of their team and themselves. Prepare for monthly and yearly audits.
• Is responsible for the safety/security of their teams (compliance with standards, health and safety instructions, etc.).
• Is responsible for participating in hiring new or replacement of their employees

Activity Management

• Participates in the allocation of the production pieces to jewelers.
• Organizes the pieces in the workshop with their production pilot, with validation from the workshop management.
• Establishes and leads a weekly production meeting with their team and provides technical support to their teams via a daily update on the progress of each piece.
• Ensure compliance with manufacturing instructions and will be the main point of contact with our International Technical Partners
• Ensures smooth technical coordination with setters/polishers/CAD and Quality Controller (and other partners) on each piece and set technical QC to prevent any issues.
• Maintain machinery and equipment, identify new trend and update existing tools

Ensures the Fulfillment of Delivery Commitments for Pieces Assigned to their Production

• Ensure compliance with schedules and alerts to delays.
• Ensure compliance with the costs of the initial estimate and the review of the estimate if major changes occur.
• Ensures compliance with aesthetic and quality requirements (quality of finishes).

Manage external workshops technical

• Manufacture pieces in adherence to the same standards of their internal teams
• Provide training to meet desired quality and meet lead times
• Review CAD files and ensure compliance with manufacturing instructions.
• Organize weekly meetings as needed to improve blocking points and decrease Qc rejection rate.

Production of Jewelry Pieces for 50% of their Working Time

• Manufacture pieces in adherence to the same standards of their teams
• Productivity level to be at minimum 85%

Profile:

• Jeweler OJ4
• Team management skills
• Rigorous, proactive, reliable
• Speaking French is recommended

Required Experience:

• 5 - 8 years of operations management experience in luxury retail environment
• Required experience in leading leaders and managing direct reports

WE OFFER

We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!

Expected salary range: $100,000 to $125,000. Please note, salaries will be negotiated based on relevant skills and experience.