Reference code: JR123136
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You possess a university degree and bring a minimum of 7-8 years of experience in the luxury retail or hospitality industry, demonstrating proven expertise in client hosting, event curation, and VIP handling.
You have an entrepreneurial mindset, strong proactivity, and creativity, paired with exceptional organization and attention to detail. You also excel in communication and interpersonal skills, mastering English, Cantonese, and Mandarin.
What are we expecting from you?
Reporting to the Maison Director of Alexandra House, you will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards and leads the Client Experience team in boutique. To that extent you will:
Deliver personalized high-level services and recommendations, including art and cultural experiences, private aviation, restaurant reservations, entertainment, and floral orders;
Curate and organize exceptional in-boutique and external client experiences (e.g., private viewings, high tea, dinners, HJ overseas and local events) in partnership with the Maison Director and Client Development team;
Develop and implement a strategic yearly client experience plan, covering overseas events, in-boutique activations, and gifting, aligned with business priorities;
Oversee event logistics, operations, and on-site execution to ensure a seamless and refined client journey;
Act as a key stakeholder in rolling out new hospitality tools, ensuring alignment with the Maison’s vision;
Plan and monitor dedicated budgets for client treatments and gifting throughout the year;Analyse quantitative and qualitative results post-activation to measure impact and identify improvements;
Support boutique client base development, recruiting and upgrading High Jewelry clients while building other segments through profiling, targeting, and tailored journeys;Promote strategic clienteling and coach the sales team on related best practices;
Build and maintain strategic partnerships and supplier relationships to enrich client experiences and support High Jewelry recruitment;
Maintain daily communication with Mall VIP teams, acting as the bridge between the boutique and landlord for prospect enquiries and acquisition.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Manager HKMO, the Maison Director of Alexandra House and the Area Manager HK.
