Reference code: JR125596
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
The Client Advisor is the voice of Van Cleef & Arpels for our clients, as he/she builds and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales.
Aside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction.
KEY RESPONSIBILITIES
Advising, selling & clienteling
- Drive sales through professional and courteous client interactions meeting the Maison targets
- Be a role model regarding the Maison selling ceremony
- Handle & solve issues related to clients
- Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
- Actively develop outbound clienteling actions to enhance your client portfolio
- Process orders initiated by phone; this will involve a great deal of data entry in the CRC systems
- Consistently seek new product knowledge to act as an expert for the Maison
- Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales
- Follow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks
Maison identity & expertise
- Know the Maison products, History and events calendar to convey story telling to your clients
- Know the Maison e-Retail procedures (selling, customer services, return & exchanges, delivery)
- Be a referent for High Jewelry, Jewelry & Watchmaking know-how
- Be proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients
YOUR PROFILE
If you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef & Arpels Client Advisor. Your background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. To be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef & Arpels personify. As a good team player, you are flexible, positive, dedicated and a multitask wizard.
You must be able to demonstrate the following key capabilities:
- Excellent understanding of customer service
- Keen sales skills
- Computer literacy
- Keyboarding skills of at least 50wpm
- Written and verbal communication skills at a near native level of German (additional languages are appreciated)
- Be constructive in difficult situations
- Collaborate with others to enhance work processes, tools and governance
- Be eager to learn new competencies, capabilities and knowledge
WE OFFER
A supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals - and before you know it, you might even pick up an additional language or two from your colleagues.
Apart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments.
To reward your dedication, we offer a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs.
If this opportunity sounds like a good challenge to you, we would like to hear from you.
