Reference code: JR128922
自1995年以来，罗杰杜彼一直走在当代高级制表业的前沿。其富有表现力的时计牌搭载于日内瓦一体化制表厂自主研发的精湛机芯，并获日内瓦印记权威认证。
对卓越的不懈追求，对至臻工艺的极致探寻，以及对独到技艺的持续打磨，构成了罗杰杜彼不变的核心精神。我们致力于打造充满活力的工作环境——在这里，协作备受推崇，大胆创新受到鼓舞，而对事业的热爱，则成就真正丰盈的职业体验。我们正在寻找独具个性、敢于突破、富有创造力的人才，诚邀您共同投身罗杰杜彼的非凡旅程。z
KEY RESPONSIBILITIES
Customer Database Management:
Ensure the quality, consistency, and enrichment of the customer database.
Support data structuring and segmentation effective clienteling actions.
Clienteling Strategy Execution:
Translate CRM strategy into actionable clienteling initiatives.
Support frontline teams in leveraging customer insights and promote a personalized approach.
Target the relevant client pool to support the planning and execution of activation initiatives (events, outreach).
Manage activation calendars and coordinate cross-functional execution.
Performance Tracking & Analysis:
Analyze engagement and retention KPIS (repurchase rate, frequency, average basket).
Provide regular performance reports and actionable insights.
Cross-functional Coordination:
Act as a key point of contact between boutique, markets, marketing and commercial teams.
Ensure alignment and consistency across all CRM initiatives and disseminate best practices, best practices and support adoption of clienteling tools and processes.
PROFILE & SKILLS
- Bachelor’s or Master’s degree in Marketing, Business, or related field
- 3–7 years of experience in CRM, clienteling, or customer engagement roles
- Experience in retail, luxury, or premium environments is a strong advantage
- Strong project management and organizational skills
- Customer-centric mindset with a strong attention to detail
- Analytical skills with the ability to translate data into actions
- Excellent communication and stakeholder management skills
- Ability to manage multiple projects simultaneously
- Experience with CRM systems Salesforce & The View
- Proficiency in Excel or similar analytical tools
- Proactive and hands-on approach
- Strong sense of ownership and accountability
- Ability to work cross-functionally in a dynamic environment
- Detail-oriented with a focus on execution excellence
