Director, Retail Operating Systems & Applications

Are you a good match?

For this role, we are looking for a candidate who has 10+ years of progressive experience in retail technology, with 6+ years in a leadership or management position. You will have a proven track record of delivering digital transformation or innovation initiatives from concept through execution. You will have demonstrated strength in competitive research, industry trend analysis, and innovation. The ideal candidate will have a Bachelor's degree; Master's degree or relevant certifications preferred. You will have excellent collaboration and stakeholder management skills, with confidence engaging senior leadership and cross-functional partners.

What are we expecting from you?

The Director, Retail OS & Applications will serve a transformative role in retail operations, supporting growth within the Retail network. This position requires a blend of strategic thinking, industry expertise, problem-solving capabilities, and a customer-centric approach to bridge the communicate market needs to local and global leadership.

This position requires vision, technical depth, and exceptional project management and communication skills. By supporting the Maison’s technical solutions, you will drive efficiencies and minimize manual interventions throughout the network, ensuring that our infrastructure remains agile and innovative. This role reports to the Director, Retail Operations and will be based in New York City.

In this role, you will:

Stakeholder Collaboration

• Build strong relationships with internal and external stakeholders, including boutiques, department heads, HQ, and Group.

• Partner with cross-functional teams to co-create innovative, industry-specific solutions.

Strategy Contribution

• Contribute to the on-going evolution of the retail technology strategic roadmap by partnering with HQ to share local perspectives, and leading the local execution of updates in line with overall retail operations and business objectives.

• Serve as a trusted advisor, providing thought leadership on how to navigate local industry disruptions and capitalize on opportunities.

• Maintain expertise on industry developments and competitor retail systems and applications solutions.

Application Delivery & Management

• Oversee the local lifecycle of retail technology projects, with emphasis on implementation, adoption, and ongoing optimization.

• Act as the voice of the customer, ensuring solutions are tailored to meet Maison-specific requirements and deliver measurable outcomes.

• Monitor solution performance, gather feedback, and refine offerings to maximize impact and scalability.

Team Leadership & Development

• Build, mentor, and lead a high-performing team of retail technology specialists, fostering a culture of innovation, collaboration, and continuous improvement.

• Structure and monitor the work of multiple groups and projects, articulating clear and compelling storylines that drive action.

Retail Excellence & Optimization

• Develop a deep understanding of the retail customer experience, pain points, new use cases, regulatory environments, and competitive landscapes to shape solutions.

• Drive change management and cultural adoption of digital-first tools and practices across the Maison.