Reference code: JR131398
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Do you match with the profile?
- Do you have in-depth experience in client treatment or VIP/loyalty programs at luxury and/or international environment?
- Are you a strategic thinker with structured mind and analytical skills, being able to design new action plans creatively to enhance VIP clients loyalty strategy?
- Do you have excellent communication skills with a client- and team-oriented approach?
- Are you able to collaborate effectively with HQ and cross-functional teams?
- Do you have in-depth understanding of high-end retail industry?
If this is the case, then we would love to hear from you!
What are we expecting from you?
The Client Treatment Manager’s mission is to plan and implement VIP clients loyalty strategy of the Maison in line with HQ guideline in order to maximize the local VIP clients’ acquisition, loyalty and satisfaction, as well as customer profitability, optimizing VIP related experience.
- You will define and drive the VIP experience strategy in Japan, in line with the Maison’s DNA.
- You will develop and manage tailored loyalty programs, bespoke events and experiences for VIP clients, ensuring measurable ROI while strengthening the Maison’s High Jewelry image.
- You will personally engage with selected VIPs, acting as a role model for service excellence.
- You will lead the end-to-end planning and execution of international and domestic VIP Voyages, ensuring a seamless and exceptional client experience.
- You will work closely with Retail Managers and the High Jewelry team to drive growth and engagement of the Maison’s VIP clients.
More than a job…it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development
The recruitment process:
Send your application online If your profile matches our search, you will be contacted by the HR team for an interview. You will meet with HR, Client Engagement Senior Manager, Retail Excellence Director, and Japan President.
