Reference code: JR134755
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You have previous proven operational experience in a cross-functional and fast-paced environment, ideally within the Luxury, Retail or Hospitality sector, and have a keen interest in these industries.
You possess very strong project management and organizational skills, paired with a strong attention to detail.
You show proactivity, a solution-oriented mindset as well an ability to multitask and to juggle priorities.
You demonstrate curiosity and adaptability in your daily work and are recognized for your excellent team spirit and collaborative attitude.
You have strong communication skills and are fluent in both French & English.
You are proficient in PowerPoint & Excel.
What are we expecting from you?
The role is based in Geneva, attached to the regional Retail Client department and reporting to the Client Experience Manager Europe-CIS.
As a Client Experience Project Manager, you coordinate and follow-up on various regional initiatives aimed at optimizing the client experience, particularly concerning tools, gifting, hospitality and client satisfaction.
Your main responsibilities include but are not limited to the following ones:
• Coordinate and execute regional client experience initiatives across Europe in line with Maison guidelines
• Oversee and optimize forecasting, stock & budget management, operational follow-up and implementation of client experience tools and gifting
• Develop and deploy gifting campaigns to elevate the client experience and contribute to streamlining the process to enhance client experience
• Coordinate with markets, suppliers and internal stakeholders in various projects & requests and support markets in implementation
• Monitor client satisfaction and follow-up on action plans
• Analyze client feedback, KPIs and insights to identify improvement opportunities
• Initiate and lead continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
The recruitment process
Please submit your application online.
If your profile matches our search criteria, you will be contacted by the Human Resources team for an interview. Along the recruitment process you will meet the Human Resources Manager Europe-CIS, the Client Experience Manager Europe-CIS and the Client Development Director Europe-CIS.
Otherwise, you will receive an email to inform you that your application has not been successful.
