Reference code: JR126817
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
HOW WILL YOU MAKE AN IMPACT?
Recording and invoicing of incoming repairs for our extensive product range
Preparing and processing cost estimates for repairs
Carrying out a final aesthetic and functional control of the repairs
Providing direct support to our business partners via telephone and email for all questions regarding spare parts (price, availability, reference, compatibility) and repairs
Analyzing reports and organizing information
Taking on general administrative tasks within the department(s)
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Good German, English, and Spanish language skills, written and spoken
Exceptional Organizational and Flexible Workload Management: Highly adaptable and flexible, with the ability to smoothly transition between multiple cases and tasks, efficiently prioritizing and meeting deadlines in response to evolving workload demands. Must be comfortable and effective working in a dynamic, fast-paced environment, consistently maintaining focus and a high level of performance and quality
Proactive Analytical and Problem-Solving Initiative: Ability to proactively analyze processes and data to identify inconsistencies, errors, or deviations, anticipate potential problems, and autonomously propose and implement effective solutions or improvements, without the need for constant supervision
Customer Orientation: Even if not on the front line, you need to understand the impact of your work on the final customer experience
Good PC skills (MS-Office, comfortable with Excel, and SAP application)
Having some experience in the luxury sector and in customer service would be a plus
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
We value freedom, collegiality, loyalty, and solidarity.
We foster empathy, curiosity, courage, humility, and integrity.
We care for the world we live in.
