Reference code: JR127053
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.
Advising, Selling & Clienteling
•Welcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremony
•Actively contribute to boutique turnover
•Recruit clients
•Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
•Follow boutique’s & personal action plans to reach sales target
•Know the boutique KPIs
•Participate in commercial & non-commercial events for the Maison (incl. travel)
Maison Identity & Expertise
•Know the Maison’s products & History
•Be a referent for High Jewelry, Jewelry, and Watchmaking know-how beyond the Maison’s creations and develop general knowledge on the competition
•Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance…)
Customer Services
•Receive clients for repairs drop-offs and pick-ups
•Gather client information (product aesthetic & condition, client request, pre-approved/declined services…)
•Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
•Register the products for repair / maintenance
•Perform CS activities allowed in the boutique (shining, engraving…)
•Inform clients on his/her repair (cost estimate, status)
•Foster business opportunities through CS (cross-selling)
Client Experience & In-Store Journey
•Prepare the boutique to welcome clients
•Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
•Personalize relationship with clients & anticipate their needs
•Ease client waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)
Operations
•Be aware of products in stock
•Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management…)
•Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
•Comply with Maison’s policies & commercial rules
•Abide by procedures
•Pay attention to product storage and manipulation
Team Development
•Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
•Transmit & share knowledge with peers and support other team members when needed
•Contribute to positive team spirit & actively participate in the day-to-day boutique life
