Reference code: JR131927
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You have extensive experience in Sales and Retail functions in luxury, fashion or retail industry.
You have excellent understanding of retail selling and customer service process and customer behavior in retail.
You have leadership skill in vital to give the directions and to nurture the commercial team.
You have strong analytical skill and demonstrate the ability and willingness to make a difference and challenge the status quo.
You have excellent communication skill in Korean and English.
What are we expecting from you?
Sales Management: You will develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects and manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy. You will provide monthly sales estimate, sales target for all sales activities and monitor and analyze weekly & monthly sales trend and KPI performance. You will also support boutiques to identify & develop the High Jewelry/High Ticket clients and business.
Operations: You will directly supervise the daily operations of the boutiques in the area aligning with the corporate requirements of compliance & service standard in collaboration with Retail Ops. Internal audit, Finance, IT team. You will regularly visit to the boutiques and provide feedback to boutique managers and staffs to make improvements in a timely manner and control the boutiques T&E cost. You will be responsible to cross check the individual commission and check the sales invoice & the relevant supporting documents.
Customer Relationship: You will monitor the handling of those outstanding CS claims within the respective area and improve overall service quality to meet Satisfaction Barometer standard.
Team Management & Development of Boutiques: You will define recruitment criteria and conduct the interviews. You will identify staffs’ potential & the talents in the existing team and assess, define and oversee retail and in-boutique training program to support/minor the integration of staffs. You will inspire and motivate boutique managers to build a cohesive and productive team and manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local Retail Director, local Talent Acquisition Manager, local Senior Human Resources Manager, Managing Director Korea.
Otherwise, you will receive an email to inform you that your application has not been successful.
