Reference code: JR131935
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You have a bachelor degree or above.
You have training and coaching experience in a luxury retail or Contact Center environment, including Quality Management.
You have Clienteling, Coaching and Selling skill.
You have a proactive mindset with a strong sense of ownership and continuous improvement.
You have excellent communication skills in Korean and English.
What are we expecting from you?
Service Quality Management: You will monitor service quality and CRC VOC performance to identify trends and improvement opportunities. You will develop and implement action plans to enhance client experience and work efficiency. You will ensure the execution of improvement actions in partnership with the Online Retail Operations team.
Coaching & Client Advisor Development: You will lead quality evaluations, calibration sessions, coaching, and training for Client Advisors. You will identify development needs based on QA results, KPIs, and stakeholder feedback. You will act as the subject matter expert for client handling and CRC coaching standards.
Lead CRC Clienteling & Coaching Performance Analytics: You will analyze client journeys, VOC, KPIs, and channel performance to generate actionable insights. You will provide regular CRC coaching reporting and recommendations to support improvements. You will be a partner with Team Managers and Trainers to identify improvement opportunities and measure CRC action plan effectiveness.
Enable Operational Excellence through Systems & Digital Tools: You will be a partner with Regional and HQ teams to implement and enhance client service systems and digital tools to coordinate User Acceptance Testing and support system validation. You will facilitate change management initiatives, including user communication, training, and the adoption of new systems and processes. You will identify and lead system and process improvement initiatives to enhance CRC operational efficiency and service quality.
More than a role…. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local CRC Manager, local Senior Online Retail Manager, local Talent Acquisition Manager, local Retail Director, local Senior Human Resources Manager.
Otherwise, you will receive an email to inform you that your application has not been successful.
