Reference code: JR132141
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.
Are you a good match?
You are an agile, inspiring, client and results-oriented leader with a flexible mindset, passionate about delivering exceptional experiences. You possess strong managerial, organizational, and interpersonal communication skills, with a proactive approach to business needs. You are an ambassador for luxury service, attentive to every detail, and capable of fostering cross-functional collaboration. You have a minimum of 5 years of experience in the luxury retail or hospitality industry, demonstrating proven expertise in client hosting, event curation, and VIP handling. Strong leadership and customer service skills are essential. Knowledge of the jewelry/watchmaking industry is a plus. You master English.
What are we expecting from you?
Reporting to the Boutique Director, you will be an ambassador of Van Cleef & Arpels identity and expertise, leading a new department dedicated to "Client Experience & Hospitality" within our Sydney Flagship. As part of the Boutique management team, your role will be to:
- Lead and Develop: Set up, supervise, and develop a new team dedicated to "Client Experience & Hospitality," ensuring the client is at the heart of all actions and that the Client Experience is an immersive journey within the Sydney Flagship.
- Strategize & Implement: Develop and implement strategic yearly client experience plans, roll out Maison programs, and support the sales team in enhancing client outreach and engagement.
- Orchestrate Experiences: Design, animate, and curate exceptional in-boutique and external client experiences, leveraging hospitality teams and all available service offerings, including private viewings, high tea, dinners, and special events.
- Manage Gifting & Entertainment: Oversee the deployment of client experience and treatment strategies, manage respective budgets, and execute seasonal gifting campaigns, analyzing results for continuous improvement.
- Network & Represent: Embody the Maison's image and values, represent Van Cleef & Arpels to internal and external audiences, and proactively develop partnerships and 3rd party activations to introduce new clients and enhance cultural presence.
- Ensure Operational Excellence: Maintain a strong presence on the sales floor, define team roles, promote strategic clienteling, and ensure adherence to Maison and Group security, confidentiality, and commercial procedures.
- Coach & Develop Team: Recruit, integrate, supervise, and guide your team, addressing development areas, providing feedback, and fostering a culture of high performance, ethical standards, and continuous growth.
More than a role.... We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our TA team for an interview. Along the recruitment process you will meet the Boutique Director, Human Resources Business Partner Oceania, the Retail Director Oceania and MD for Oceania. Otherwise, you will receive an email to inform you that your application has not been successful.
