Reference code: JR132271
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Assistant Manager, VCA Client Relations Center
Tokyo, Japan
WHO ARE WE?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment! Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
Do you match with the profile?
- Do you have proven leadership experience in contact center management and/or in the relevant luxury business fields?
- Do you have in-depth sales acumen and obsession to the perfect client service?
- Do you have excellent communication skills with the ability to be persuasive, engaging and motivating with others?
- Do you have native Japanese & business level English?
If this is the case, then we would love to hear from you!
What are we expecting from you?
In a growing and dynamic context of the CRC (Client Relations Center), the CRC Assistant Manager ensures the management of the daily calls and operations, forward selling and Clienteling to deliver the highest quality of client service .
- You will follow team’s performance, KPIs, and manage follow up actions with Ambassadors.
- You will develop Clienteling plan with Ambassadors and follow-up clients all along their journey both online and offline with the Maison to deliver the best possible client experience.
- You will answering Ambassador’s questions, provide coaching (1-to-1 meetings, feedback, role play…) and develop the team in collaboration with the training team.
- You will handle and solve escalated issues in close coordination with Operations, Client Development teams and boutiques.
More than a job … it’s an experience!
If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.
The recruitment process :
Send your application online If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, Online Retail Senior Manager, Regional Retail Director and Brand Manager.
