Reference code: JR132607
我们是谁？
作为传承悠久历史的高级珠宝世家，梵克雅宝崇尚在充满魅力和创意的环境中追求卓越的专业技术；
世家正在广募英才，寻觅勤勉认真、毫不妥协，专注于提升和传播专业知识的优秀人才；
在梵克雅宝世家，您将与满怀激情的行业专家们共事合作，助力世家不断革新；
梵克雅宝以支持多元文化背景为荣，聘请不同背景、经历和身份的优质人才。
世家坚信，当我们充分接纳并支持各类不同的经历与背景时，创意与知识便能自由绽放与翱翔。我们将一如既往，竭力打造一个和谐互补的世家团队。
Are you a good match?
You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders.
You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes.
What are we expecting from you?
As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link.
In this role, you will:
* Maintain and nurture ongoing relationships with select clients and sales teams.
* Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
* Provide advanced product and service information, addressing complex client questions with expertise.
* Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
* Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
* Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
* Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development.
* Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
* Deliver exceptional service to encourage continued use of the Maison’s products and services.
* Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
* Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
* Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
* Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities.
More than a role… We recruit for a career!
By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams.
The Recruitment Process
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the relevant Hiring Manager and key stakeholders as part of the interview process.
Otherwise, you will receive an email informing you that your application has not been successful.
