Reference code: JR132674
自 1906 年推出首支防漏鋼筆，並完全革新書寫文化以來，萬寶龍一直以卓越工藝、頂尖美學和創新作品著稱。我們不斷突破界限，將書寫工具、腕錶、皮件、創新科技和精選配件融合最卓越的傳統、技術和設計。我們的品牌名稱和標誌體現了我們的使命：以精湛工藝實踐大膽發想，為要求最高的人打造精緻的產品。為達到這個目標，我們採用尖端技術和時尚設計，並借助 3,000 多位員工的熱情，實踐與眾不同的文化：像我們的產品一樣，感動人們釋放潛力、綻放自我並創造成就。
MAIN PURPOSE
As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover
- To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy
Customer Service Excellence
- To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
- To “WOW” your Customer with an unexpected, audacious and incredible experience!
- To ensure a constantly perfect personal appearance
- To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
- To gain qualitative Customer data and improve the Boutique Customer portfolio
- To develop Customer loyalty through excellent Service and Treatment
Visual Merchandising
- To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
- To ensure a constant Boutique cleanliness and tidiness
Boutique Operations
- To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
- To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
- To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
- To respect, apply and promote Security rules and mindset
- To report key information to Maison’ knowledge of information systems
PROFILE
- Strong Achievement, Curiosity, Hardworking nature and Empathy
- First professional experience preferably gained in Retail
- At least experienced 5 years in luxury field
- An organized person with an excellent attention to detail and high Customer Treatment standards
- A team player with excellent interpersonal skills and multi-tasking ability
- Computer Literate
- Knowledge of Product (Luxury Goods)
- High level Communication Skills
