Reference code: JR135848
Main Purpose:
The Boutique Senior Sales Associate is a fully engaged individual who is committed to contributing to the success of Buccellati, with the ambition to grow with the Maison.
He/she is developing his/her client portfolio while investing time and efforts in the boutique life, operations and actions and transmitting knowledge and passion to the clients.
Your Mission:
You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.
You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.
You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.
Key Responsibilities:
1. Sales performance & customer service:
- Contribute to the boutique achieving its sales targets;
- Provide clients with the utmost level of customer service in accordance with the Maison standards;
- Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop);
- Ensure that all sales are processed in accordance with required procedures using the systems provided;
- Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
- Adapt approach according to the client needs and motivations;
- Assist and support after sales clients in accordance with Maison values; provide recommendations that will grant an exceptional client experience;
2. Stock management and merchandising:
- Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
- Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
- Assist in the inventory process, including but not limited to stock counting and special projects as needed;
- Assist in completing prices changes within the Boutique when required;
3. Boutique operations and cash management:
- Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register;
- Master the process of opening and closing of the boutique;
- Adhere to all Company policies, procedures and practices;
- Implement discounts and gratuities under supervision of Boutique manager;
- Comply with all safety regulations and Boutique operational procedures including security;
4. Product knowledge & sales techniques:
- Maintain an awareness of all product knowledge information;
- Learns about the creations and the products, transmitting the passion and values of the Maison;
- Master the Brand's sales techniques as per training received;
- Attendance to required training;
- Assist clients with their returns and queries ensuring that brand image is enhanced and clients' expectations are met;
5. Presentation & visibility:
- Maintain boutique tidiness, decoration and visual merchandising in line with the visual merchandising guidelines;
- Report maintenance issues to the Boutique Manager;
- Represent the Brand by wearing the appropriate provided uniform;
- Represent the Brand instore and at local events under the direction of Boutique Manager;
6. Client Relationships:
- Cultivate strong relationships and develop client loyalty;
- Efficiently develop the client portfolio and share actions with the Boutique Manager;
- Execute targeted CRM actions;
Job Profile:
Education:
- College degree preferred;
Required Experience:
- At least 5 - 8 years of previous experience in luxury retail, services or luxury hospitality environment
Technical Skills:
- Ability to work in a fast-paced retail store environment
- Computer and internet Savvy
- MS Office experience required
Personal Skills/Abilities:
- Excellent interpersonal and communication skills are required;
- Confidence in handling high-value transactions;
- Well established VIP customers portfolio;
- Track record of high levels sales;
- Strong understanding of Customer Service needs and Customer (internal and external) priorities;
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
- Self-Starter with Team-Player approach;
- Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences;
