Reference code: JR133247
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
“At Richemont, our most important asset are our people. We foster a culture where our people feel inspired, enabled to do their best and share their passion. Through strong partnerships, we shape an agile, innovative and inclusive environment, contributing to our Group’s transformation and growth.”
Richemont owns a portfolio of leading international ‘Maisons’ (brands) which are recognized for their distinctive heritage, craftsmanship, and creativity. In an environment where excellence, attention to detail, and productive workplace experience are essential, the Technical Executive is responsible for organizing and coordinating general affairs, facilities, and operational services, ensuring H&S and security levels are met to Richemont standards across the dedicated Customer Service platform.
The Technical Executive will be responsible for overseeing the entire office area designated for Customer Service. This role involves close collaboration with various stakeholders in and out of the entity. The individual will proactively identify and manage daily requirements, encompassing daily office operations, facility maintenance, equipment and supply management, on-site H&S and security management all with the goal of ensuring organizational effectiveness and efficiency for the Customer Service platform.
[Key Responsibilities]
Site Maintenance & General Affairs
- Deliver high-level services (e.g., office maintenance, cleaning, office supply management, event support) aligned with Richemont standards; proactively identify and address operational challenges within the platform.
- Provide ongoing support for the platform facilities, equipment, and minor improvement projects.
- Manage service providers (e.g., cleaning, maintenance, security, catering) for the platform, ensuring efficiency and service quality.
- Demonstrate agility and adaptability in multitasking, consolidating and summarizing space and resource requirements for the platform. Coordinate minor workplace adjustments, refurbishments, or moves as needed.
- Guarantee regulatory compliance across the entire scope of office operations, including health & safety and sustainability requirements.
- Equipment Management: Oversee the procurement, inventory, maintenance, and repair of office equipment, furniture, and IT peripherals for the platform.
- Supply Management: Manage the procurement, inventory, and distribution of office supplies, stationery, pantry items, and other consumables.
- Cleaning Services Management: Supervise cleaning staff (internal or external vendors) and monitor cleaning standards to ensure a consistently clean and hygienic workplace.
- Event & Meeting Support: Organize and coordinate internal events, meetings, and special occasions for the platform, including venue setup, catering, and logistical support.
Health & Safety (H&S) Management
- Manage dangerous goods (DG) in accordance with group safety standards, ensuring only approved products are utilized on the platform.
- Oversee the proper use of Personal Protective Equipment (PPE) for DG handling, including procurement and stocking of necessary items.
- Organize and implement first-aid procedures and ensure availability of first-aid supplies.
- Manage fire-related equipment (e.g., extinguishers, alarms) and coordinate fire safety training for staff.
Security Management:
- Ensure the safety and security of the platform and staff.
- Manage safes, including maintenance and control of access keys/codes.
- Administer site access control systems, managing staff access keys/codes and handling on/off-boarding procedures.
- Oversee visitor management, including logging and access card issuance.
- Manage video surveillance and intruder alarm systems, ensuring daily operation, maintenance, and follow-up on incidents.
- Update and disseminate H&S and security directives, and conduct safety and security training for new employees.
[QUALIFICATIONS]
- Bachelor’s degree or higher
- Certified to take role as occupational health manager
(Degree holder in Industrial Health, Occupational Hygiene or related fields,
Technical certifications such as Industrial Hygiene Management Engineer, Atmospheric Environmental Engineer and Ergonomics Engineer or Higher,
Licensed Industrial Health Instructor or Licensed Nurse) - Proficiency in English and MS Office
- Highly organized, detail-oriented
- Multi-tasking capability with excellent time management
- 2-3 years of relevant experience (Preferred)
[BEHAVIOUR COMPETENCIES / RICHEMONT VALUES ALIGNMENT]
Collegiality & Solidarity: A strong believe in the power of collective knowledge; works in harmony, listening to others, and caring for colleagues across all levels of the business.
Empathy & Humility: Active listener who respects heritage, diverse viewpoints, and places the success of the team and the excellence of the client experience above self-interests.
Courage & Curiosity: Self-starter who dares to challenge the status quo when it serves long-term excellence, continuously learns, and is proactive in identifying communication gaps.
Integrity: Commits to honesty, transparency, and leads by example to build trust and safeguard the reputation of the Group and its Maisons.
