Reference code: JR132674
万宝龙品牌创立于1906年，自推出首款防漏墨水笔以来，始终致力于革新书写文化，以卓越工艺、非凡美学和创新方案享誉四海。此外，我们还坚持不断突破局限。我们将优良传统、尖端技术和匠心设计有机融合，深耕书写工具、腕表、皮具、高新科技设备、精选配饰等多元领域。万宝龙品牌名称和徽记皆承载着我们的使命：以精湛工艺诠释大胆创意，为追求卓越的人士打造精美杰作。为此，我们始终走在技术和设计的前沿，凝聚全球3000余名员工的热忱，并秉持如产品般精益求精的企业文化：鼓舞员工挖掘自身潜能，促进蓬勃成长，取得非凡成果。
MAIN PURPOSE
As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover
- To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy
Customer Service Excellence
- To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
- To “WOW” your Customer with an unexpected, audacious and incredible experience!
- To ensure a constantly perfect personal appearance
- To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
- To gain qualitative Customer data and improve the Boutique Customer portfolio
- To develop Customer loyalty through excellent Service and Treatment
Visual Merchandising
- To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
- To ensure a constant Boutique cleanliness and tidiness
Boutique Operations
- To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
- To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
- To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
- To respect, apply and promote Security rules and mindset
- To report key information to Maison’ knowledge of information systems
PROFILE
- Strong Achievement, Curiosity, Hardworking nature and Empathy
- First professional experience preferably gained in Retail
- At least experienced 5 years in luxury field
- An organized person with an excellent attention to detail and high Customer Treatment standards
- A team player with excellent interpersonal skills and multi-tasking ability
- Computer Literate
- Knowledge of Product (Luxury Goods)
- High level Communication Skills
