• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.

• Support in achieving/exceeding Boutique overall target

• Actively participate to the briefings and contribute to the development of the Boutique performance.

• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.

• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.

• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.

• Develop a good understanding of competition and luxury industry through self-learning and trainings.

• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.

• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).

• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).

• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).

• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.

• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.

• Applies CRM relational strategy as per Headquarters’ guidelines

• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.

• Ensure seamless customers experience when handling SAV requests

• Ensure customers’ requests are followed up and solved in due time (call back…).

• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target

• Transformation rate

• Average Price

• CRM KPI’s (data quality and volume…)

• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.

• Strong sense of luxury service and aesthetics.

• Fluent in English, additional language skills are a plus.

• Result and action oriented.

• Strong selling skills.

• Team player with good interpersonal competences and empathy.

• Curious and self-motivated, with excellent customer service mindset.

• Strong attention to detail with ability to handle multiple tasks simultaneously.

• Excellent communicator, able to develop a network.

• Excellent computer skills.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $24 - $25

Salary will be determined based on relevant skills and experience.

• Commercial target:
• Achieve and exceed individual and boutique sales targets
• Understand the boutique KPIs and follow related action plans defined by Boutique Management
• Operational excellence:
• Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
• Confidently handle sales transactions, including processing payments, handling returns
• Participate in inventory management, including receiving, stocking, and securing products and accessories
• Build operational knowledge on all digital tools
• Adhere to our Maison commercial policy and rules
• Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
• Assist with visual merchandising and product displays

CULTIVATE LASTING CLIENT RELATIONSHIPS

• Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
• Identify client needs and preferences through active listening and thoughtful questioning
• Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
• Actively seek opportunities to expand our client network through referrals and targeted outreach
• Maintain client database and proactively manage client relationships to drive repeat business
• Invite clients to private events and previews
• Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
• Address client inquiries and resolve issues promptly and professionally
• Facilitate communication between clients and Maison service centers
• Go the extra mile to ensure client satisfaction and build brand loyalty

TRANSMIT YOUR PASSION

• Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
• Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
• Stay up to date on industry trends, competitor activities, and new product launches
• Represent the Maison with sophistication at exclusive events
• Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
• Share knowledge and best practices with team members
• Support and assist colleagues as needed
• Actively participate in team meetings and training sessions

1. Application Design & Development

• Analyse business requirements and translate them into functional, scalable Pega application designs.
• Develop case types, data models, UI components, integrations, and decision rules using Pega best practices.
• Ensure compliance with Pega guardrails and Richemont technical standards.
• Collaborate with business analysts and product owners to refine requirements and validate solutions.
• Contribute to reusable components and frameworks in coordination with the platform team.

2. Integration & Technical Implementation

• Design and implement system integrations following enterprise integration patterns.
• Work closely with API teams, data teams, and external system owners to ensure seamless integration.
• Troubleshoot integration issues and ensure robust error handling and data integrity.

3. Quality Assurance & Delivery

• Participate in sprint ceremonies and follow Agile delivery practices.
• Perform unit testing, support functional testing, and ensure high-quality deliverables.
• Conduct peer reviews to maintain development quality and promote knowledge sharing.
• Prepare deployment packages and collaborate with Pega DevOps and platform teams for successful releases.

4. Stakeholder Collaboration & Requirements Translation

• Collaborate extensively with business analysts, solution architects, product owners, and other stakeholders to meticulously gather, analyze, and refine business requirements.
• Translate complex business needs into clear, actionable technical specifications and detailed Mendix models, ensuring alignment between business objectives and technical solutions.

5. Application Support & Continuous Improvement

• Provide support for Pega applications, analysing incidents and implementing durable fixes.
• Monitor application performance and recommend enhancements.
• Contribute to continuous improvement by identifying optimisation opportunities and promoting best practices.
• Support Pega platform upgrades by validating impacted features and updating application components as needed.

REQUIREMENTS

Experience

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience in Pega application development.
• Strong understanding of case lifecycle design, data modelling, UI/UX in Pega, and integrations.
• Experience working in Agile delivery teams.
• Solid understanding of Pega guardrails and best practice application design.
• Experience collaborating with business stakeholders and cross functional teams.

Technical Skills

• Strong knowledge of Pega PRPC (8.x).
• Experience with REST integrations and authentication protocols.
• Knowledge of SQL, APIs, and related technologies.
• Understanding of performance tuning, debugging, and application monitoring.
• Familiarity with Pega DevOps pipelines and deployment processes is a plus.
• Familiarity with SAP systems is a plus.

Certifications

• Pega Certified Senior System Architect (CSSA) required.
• Pega Certified Lead System Architect (CLSA) is a plus.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to work collaboratively in an international, multi‑team environment.
• Proactive, structured, and quality oriented.

Desired Skills

• Experience with cloud environments (Pega Cloud, AWS, GCP).
• Understanding of CI/CD and automation tools.
• Exposure to enterprise-level application landscapes.
• Knowledge of Constellation UI framework is a plus.

• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met
• Lead and promote networking activities for the boutique team
• Point of contact for visiting stylists and press photo shoots in partnership with the PR team
• Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further
• Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

• Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs
• Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs
• Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
• Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

Team Development and Management:

• Motivate and support the Boutique staff
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
• Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management
• Actively recruit and maintain a talent pipeline
• Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Lead the performance management process through regularly scheduled individual meetings including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

Be a Maison Ambassador:

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

• Bachelor’s degree in a business-related field is a plus
• Additional language skills are a plus
• 8-10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports
• Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
• Previous experience with SAP is preferred
• Strong leadership skills
• Excellent analytical, organizational, and interpersonal communication skills required
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long-lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environment
• Intellectual curiosity and passion for learning

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $125,000 to $140,000. Please note, salaries will be negotiated based on relevant skills and experience.

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

MAIN ACCOUNTABILITIES

1. Sales Achievements

• Ensures a unique and exceptional client experience during a sale.
• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
• Adapts according to client(s) needs and motivations.
• Strives to always improve and surprise the client(s).
• Deals with ease during negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for the client(s) in case of After Sales.
• Meets individual and boutique targets, both quantitative and qualitative.

2. Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty.
• Efficiently develops the client portfolio.
• Executes targeted CRM actions.
• Participates to client events and acts as an Ambassador of the Maison.

3. Daily Boutique Operations

• Respects all brand and boutique policies and procedures.
• Participates to inventories.
• Participates to the set up and breakdowns at opening and closing of the boutique.
• Participates to the implementation of Visual Merchandising guidelines.
• Assists with special projects when requested.

SKILLS

• Commercial ability, selling skills, service and client focused, strong interpersonal skills, curiosity, and team spirit.
• Product knowledge.
• Local language, fluent in English, 3rd language is a plus.

• Store Management:

  Support retail operation across SAPAC with primary focus on SEA boutiques. Ensure business performance and development of Delvaux Stores in national-wide. Promote best practices and training of the staffs.

  In charge and supervising all retail daily operation to ensure smooth operation.

  Ensure the annual achievement of KPI (CRM, Conversion, UPT, SPT). Provide feedback, coaching and direction on performance improvement of sales team.

  Provide weekly and monthly qualitative and quantitative sales feedback to the Commercial Director; and work with store leaders on the sales improvement plan.

  Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store.

  Support the after sales service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints.

  Responsible for store openings and relocations.

  Support on store staff recruitment, and ensure proper growth among all retail staffs.

  Collaborate with CRM manager to enhance CRM tools and organizing in store events to build brand awareness.

  Strong connection with relevant third party to attract high potential prospects

• Training & Coaching:

  Work closely with HQ to obtain training support and execute locally to enhance customer service and product presentation. Ensure all training tools provided are used at the store level.

  Coach and mentor Store Managers/ Store In charge: Serve as a role model, develop managerial skills, promote staff development & teambuilding, and support a constant feedback culture and delegation of responsibilities.

• Merchandising:

Constant feedback on product quality, market trend, price position to enhance product development. Work closely with Merchandising Manager to ensure an efficient and appropriate assortment per boutique and request replenishment or urgent reallocation when needed

• Visual Merchandising:

Ensure stores up hold VM standards and present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and is reflective of brand’s corporate direction.

• Finance

  Support in providing business analysis & presentations for internal and external meetings

  Review market trend and competition

• Marketing / Communication

  Work closely with the Mark/ Comm department to develop and implement effective marketing strategy for Brand awareness, Client’s recruitment and sales efficiency

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Bachelor Degree or above in business management field
• At least 7 years of retail management experience with a strong understanding of KPI’s and multi-unit management in Fashion and Luxury industry
• Previous retail experience is a plus
• Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the business
• Good team player
• Attention to details and be able to manage time efficiently with good project management ability
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis
• Good Excel/Powerpoint skill
• Good communication skill (best to comprehend Mandarin and Cantonese), strong spoken and written English
• Be able to travel frequently

MISSION
Au sein de notre département Développement, nous recherchons un/e Concepteur-joaillier afin de définir et concevoir les produits finis en prenant en compte les contraintes technologiques, esthétiques, budgétaires et qualité.

RESPONSABILITES

• Vous êtes chargé de réaliser un cahier des charges en intégrant les critères d’ergonomie, d’intégrité et de réparabilité d’un bijou exprimé par la Création, l’expert joaillier et le service client
• Vous retranscrivez le besoin de la Création (gouache) en un volume CAO en 3D suivant les standards de la Maison Cartier
• Vous êtes garant de la faisabilité lors de la conception du produit en collaboration avec les techniciens méthodes
• Vous présentez les prototypes en résines pour validation du concept par la Création
• Vous garantissez la conformité du prototype physique (or/platine) avant validation par la Création
• Vous présentez le prototype physique à la Création et argumenter des choix techniques si nécessaire
• Vous réalisez le dossier technique complet comprenant les volumes 3D (en suivant la méthodologie de dessin de la Maison Cartier), les mises en plan et chaînes de cotes garantissant le besoin exprimé dans le cahier des charges ainsi que les nomenclatures des produits (dossier de chaîne de cote avec 2D/3D) en collaboration avec les méthodes et la qualité
• Vous fournissez les données nécessaires à la création de références produits dans le PLM
• Vous participez à la fiabilisation et l’amélioration continue des produits

CE QUE NOUS RECHERCHONS

Titulaire d’un diplôme d’ingénieur en microtechnique, en mécanique, en conception ergonomique et design ou équivalent, avec une expérience confirmée de minium 3 ans, dans un poste similaire idéalement au sein d’un environnement industriel.

Vous êtes à l’aise sur la CAO, idéalement sur CREO, vous avez une bonne maîtrise de la démarche d’analyse fonctionnelle et des chaînes de côte. Vous possédez de solides connaissances en assemblages techniques, intégrant les contraintes de faisabilité industrielle par usinage.

Grâce à votre sens des priorités, vous êtes capable de gérer des projets de grande envergure et de travailler en toute autonomie. Vos compétences en communication vous permettent de présenter et de défendre vos projets avec aisance lors des réunions. Grâce à votre flexibilité, votre rigueur et votre aptitude à établir des relations, vous entretenez des échanges fructueux avec les différentes interfaces.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez notre HR Business Partner, et le/la Responsable du poste, et passerez des cas d’étude ou d’évaluation en fonction des besoins du poste.

Écrivez la prochaine étape de votre histoire avec Cartier.

You possess a university degree and bring a minimum of 7-8 years of experience in the luxury retail or hospitality industry, demonstrating proven expertise in client hosting, event curation, and VIP handling.

You have an entrepreneurial mindset, strong proactivity, and creativity, paired with exceptional organization and attention to detail. You also excel in communication and interpersonal skills, mastering English, Cantonese, and Mandarin.

What are we expecting from you?

Reporting to the Maison Director of Alexandra House, you will support the Maison’s overall performance by ensuring client satisfaction is upheld to the highest standards and leads the Client Experience team in boutique. To that extent you will:

• Deliver personalized high-level services and recommendations, including art and cultural experiences, private aviation, restaurant reservations, entertainment, and floral orders;

• Curate and organize exceptional in-boutique and external client experiences (e.g., private viewings, high tea, dinners, HJ overseas and local events) in partnership with the Maison Director and Client Development team;

• Develop and implement a strategic yearly client experience plan, covering overseas events, in-boutique activations, and gifting, aligned with business priorities;

• Oversee event logistics, operations, and on-site execution to ensure a seamless and refined client journey;

• Act as a key stakeholder in rolling out new hospitality tools, ensuring alignment with the Maison’s vision;
  Plan and monitor dedicated budgets for client treatments and gifting throughout the year;

• Analyse quantitative and qualitative results post-activation to measure impact and identify improvements;
  Support boutique client base development, recruiting and upgrading High Jewelry clients while building other segments through profiling, targeting, and tailored journeys;

• Promote strategic clienteling and coach the sales team on related best practices;

• Build and maintain strategic partnerships and supplier relationships to enrich client experiences and support High Jewelry recruitment;

• Maintain daily communication with Mall VIP teams, acting as the bridge between the boutique and landlord for prospect enquiries and acquisition.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Manager HKMO, the Maison Director of Alexandra House and the Area Manager HK.

CONTEXT

Our Manufactures have embarked into a journey with to accelerate digitalization and support more precise, data driven, operational inputs, based on latest technologies for Industrial Manufacturing & Analytics

The scope of our manufacturing operations covers 30+ sites in Europe on which 20+ in Switzerland and various business activities mainly based on watchmaking & jewellery, from traditional to more industrialized practices.

HOW WILL YOU MAKE AN IMPACT?

The role is embedded in Richemont’s Group Technology Product Domain “Operations & Services” and part of the Manufacturing Product Area.

As a Controlling Manufacturing Tech Team Lead, you and your team will be responsible for the analysis, design, deployment and support of the different components of our Applications supporting Manufacturing Controlling operations. You will be accountable for the improvements and delivery of the applications according to the roadmap of our “Product Owner” and guidelines of our Architects.

Our scope of Controlling Manufacturing includes all business processes of the value chain related to Manufacturing Activities. This scope requires specialized solutions as back-end like SAP CO-PC and Anaplan, which are tightly linked to Manufacturing Operations Management Processes and Tools (such as MES), and Data Analytics Platforms. Our technology stack is based on a modern landscape leveraging on APIs and Event Driven Architecture for more real-time execution data driven operations and performance management.

Key Responsibilities:

• Define a technical Vision and maintain the roadmap in alignment with product strategy and enterprise architecture.
• In charge of managing a Technology Team of experienced Consultants in designing, deploying and supporting our solutions for our Manufactures, according to our Agile practices
• Lead, Develop and motivate your Team to propose the best solutions and continuously learn new skills and technologies
• Ensure compliance with architecture and security guardrails.
• Prepare Budget and plan your team capacity to support all the initiatives requested by our Maisons
• Liaise and be the key contact to integrate with other teams on all integration topics

HOW WILL YOU EXPERIENCE SUCESS WITH US?

• Master degree / Engineer with strong emphasis in Industrial / Manufacturing Controlling.
• 7+ years of experience, ideally with a consulting background, in contact with industrial environments in Production as well in IT
• Strong Experience in full Projects lifecycle deploying Manufacturing ERP from Design to Run
• Collaborative leadership and coaching mindset.
• Experience in designing business solutions based on SAP CO, ideally completed by knowledge on Anaplan and Data Analytics Platforms
• Good understanding of architecture design principles and integration technologies such as APIs
• Good understanding of software development & customizing lifecycle in Agile and Scrum models
• Experience in Team Management overseeing the Design, Deployment and Support activities, including budget follow up and planning activities
• Excellent ability and experience to effectively communicate technical information to management, peers and partners.
• Fluent in French and English

HOW DO WE KEEP YOU SMILING?

• The role is a perfect mix between designing, building and maintaining new solutions while developing and leading an experienced agile team at the service of all our Maisons’ Manufactures
• The variety and density of initiatives with our Maisons provides a great portfolio of opportunities to always learn and develop new skills
• At Richemont we can and do discuss with all levels of technology and business, and your value-added and advice is highly appreciated by the business stakeholders.

YOUR JOURNEY WITH US:

1. If your application is selected, we will reach out to you ASAP for an informal introductory call.

2. The next step from there would be a first Technical interview with the Manufacturing Product Area Manager and if there is a match, you will have a personal meeting with him/her and our HR Business Partner.

• Passionate about the financial health and strategic growth of prestigious Maisons within a leading luxury group, with a strong financial and commercial mindset, eager to understand and drive the business of well-known brands.

• Highly analytical, proactive, and results-driven, adept at driving performance, supporting strategic decision-making, and thriving in a fast-paced, diverse, and challenging environment with numerous stakeholders.

• A strong and clear communicator, and a collaborative team player, able to articulate complex financial information to diverse audiences and eager to share knowledge.

• A self-starter with integrity and professionalism, capable of working independently, prioritizing tasks, and managing multiple deadlines effectively.

• Committed to providing insights and ensuring robust financial control.

Then, you must be the right candidate to join our Finance team in Madrid as a Senior Controller for 3 Maisons, including Van Cleef and Arpels.

You will be successful in the role by:

• Leading the annual budgeting process and periodic forecasting cycles for your assigned brands/Maisons, ensuring alignment with Group objectives and brand strategies, and following-up on deviations versus plan.

• Acting as a trusted financial advisor and business partner to brand management and their teams, offering expertise for strategic initiatives, commercial decisions, and operational improvements and providing support to facilitate appropriate decision-making.

• Providing in-depth financial analysis on brand performance, identifying key trends, risks, and opportunities, and driving cost optimization.

• Preparing and presenting regular, comprehensive financial reports, including monthly, quarterly, and annual performance reviews, to brand management and senior finance leadership.

• Conducting detailed variance analysis (actual vs. budget/forecast) and providing clear, actionable commentary on deviations.

• Ensuring strict adherence to Group financial policies, procedures, and internal controls, and supporting seamless month-end and year-end closing processes, acting as a finance referent.

• Contributing to continuous improvement initiatives within the finance function, streamlining processes and enhancing reporting tools.

Your Future Peers and Colleagues:

• You will work closely with controlling, accounting, and Maisons operational teams.

• The controlling team is dynamic, digital-oriented, dedicated, and always open to new ideas.

Your Competencies:

• You hold a Bachelor's Degree in Business Administration or a related field is required, with a Master's Degree being a significant advantage.

• You have minimum 5-7 years of progressive experience in financial controlling, FP&A, audit, or similar analytical finance roles.

• You possess a solid understanding of accounting principles (IFRS/GAAP) and financial reporting.

• You are highly analytical, detail-oriented, and skilled in problem-solving and quantitative analysis.

• You are agile, committed, autonomous, and possessing a continuous improvement mindset.

• You are aligned with values such as integrity, professionalism, proactivity, accuracy, compliance, excellence, empathy, collaboration, and courage.

• You are fluent in both spoken and written Spanish and English.

• SAP, Oracle, Microsoft Excel, Microsoft PowerPoint, and financial planning software have no secret for you. Automated and digital skills (e.g., Power Apps, Knime, Looker) are appreciated.

The role is embedded in Richemont’s Group Technology Product Domain “Operations & Services” and part of the Supply chain planning Product Area.

As Product specialist, you will be responsible for the analysis, design, deployment and support of different components of our end-to-end Supply Chain Architecture. You will be accountable for the improvements and delivery of the applications according to the roadmap of our “Product Owner” and guidelines of our Architects.

Our scope of Supply Chain downstream Planning area includes all business processes of the value chain related to distribution planning processes (demand, inventory, supply & assortment planning, S&OP, allocation decision) managed with our Anaplan platform solution.

Key Responsibilities:

• In charge of support & continuous improvement designing, deploying and supporting our solutions for our Maisons, according to our Agile practices
• Propose the best solutions and continuously learn new skills and technologies
• Liaise and be the key contact to integrate with other teams on all integration topics
• Consult and advise Business users in their operations, by maintaining software updates, scaling the solutions and any type of service that keeps the systems optimized and bringing business value

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 4+ years of experience, ideally with a consulting background, in contact with supply chain planning environments as well as in IT
• Hands-on experience in designing business solutions based on an APS solution (Anaplan, O9, BlueYonder, SAP-APO, IBP…).
• Hands-on project experience in supply chain projects (distribution)
• Knowledge on other SAP modules such as SD-MM-LE, S/4 is a plus
• Good understanding of architecture design principles and integration technologies such as APIs
• Excellent ability and experience to effectively communicate technical information to management, peers and business stakeholders.
• Fluent in English
• Open for travelling to meet peers & business stakeholders

HOW DO WE KEEP YOU SMILING?

• The role is a perfect mix between designing, building and maintaining new solutions while developing and leading an experienced agile team at the service of all our Maisons
• The variety and density of initiatives with our Maisons provides a great portfolio of opportunities to always learn and develop new skills
• At Richemont we can and do discuss with all levels of technology and business, and your value-added and advice is highly appreciated by the business stakeholders.

VOS TACHES PRINCIPALES :

Coordination du Showroom :

• Maintenir un showroom propre et organisé, en s'assurant qu'il est toujours prêt pour les visites;

• Gérer la logistique des pièces, en suivant les attributions et les retours;

• Préparer les sélections pour les stylistes et les événements en utilisant les options disponibles;

• Coordonner avec les agences de presse pour des prêts de pièces fluides;

• Gérer la réception quotidienne du courrier et des colis.

Soutien presse et média :

• Planifier et organiser les voyages de presse, y compris les arrangements d'hôtel, de restaurant et de transport;

• Superviser la traduction et la distribution des communiqués de presse;

• Créer des pages de liens presse avec tous les éléments nécessaires pour l'accès des médias;

• Préparer et distribuer les dossiers de presse suite aux lancements de collections;

• Surveiller et gérer les revues de presse, la couverture mondiale et les alertes presse, assurant un suivi en temps réel des médias en ligne et hors ligne.

Cette liste n'est pas exhaustive.

VOTRE PROFIL :

• Vous êtes étudiant(e) en communication, relations publiques ou économies (ou études similaires);

• Vous disposez de solides compétences organisationnelles avec une capacité à gérer plusieurs tâches simultanément;

• Vous avez d'excellentes compétences en communication et le souci du détail;

• Vous êtes proactif et ingénieux;

• Vous avez un intérêt pour les relations presse et médias au sein de l'industrie de la mode ou du luxe;

• Si vous êtes familier avec les plateformes logistiques SAP, Launchmetrics et Lebi, c'est un plus;

• Vous avez une excellente connaissance du français et de l'anglais (à l'écrit comme à l'oral). Le néerlandais est un réel atout.

L’équipe Retail Back Office France & Monaco recherche un(e) alternant(e) pour un contrat d’un an à partir de septembre 2026 à Paris.

• Support the Design team on bespoke projects and special projects;
• Design animations for iconic models;
• Technical drawings for any accessory components for collection bags;
• Rendering;
• Creation of vector drawings for collection models and details;
• Creation of graphics for corporate materials;
• Create renderings of boutiques/windows’ visual merchandising;
• Participate to the production of internal guidelines for product visual merchandising;
• Competition analysis.

LEARNING OBJECTIVES AND SKILLS TO BE ACQUIRED

• Knowledge of the design and structuring phases of bag and accessory collections;
• Knowledge of the processes for creating a new model from drawing, to the initial prototype (e.g., cardboard model), with related adjustments, up to the approved sample;
• In-depth understanding of the leather goods market, with a focus on men's and women's "bag" products;
• Work organization, both individually and in a team, in relation to required timelines, objectives, and methods;
• Relationship management with colleagues and superiors.

HOW YOU WILL EXPERIENCE SUCCESS WITH US

• Background in Fashion & Accessories Design;
• Excellent knowledge of the Adobe suite (Photoshop, Illustrator, InDesign ++);
• Good knowledge of 3D design software (Rhino, KeyShot ++);
• Good knowledge of the Microsoft Office suite (PowerPoint ++);
• Plus: freehand drawing;
• Fluent in Italian and English.
• French knowledge is a plus:
• Accuracy / Attention to detail;
• Flexibility;
• Proactivity;
• Sense of responsibility and initiative;
• Ability to work in a team.

• Manage and keep updated private client records related to pick-up and delivery services.
• Prepare, organize, and coordinate the dispatch of necessary kits to clients for collection and delivery services, ensuring the completeness and accuracy of documentation.
• Monitor the status of shipments and proactively intervene to resolve any logistical issues, guaranteeing a smooth and positive customer experience.

• Prepare and organize materials (e.g., products, components, instructions) to be sent to third-party suppliers for repair, processing, or other specific services.
• Manage the email registration of products to be repaired, ensuring correct traceability and accuracy of information.
• Perform validation of products returning from third-party suppliers, verifying their conformity to quality standards and specified requirements before returning them to the client or proceeding to the next internal phase.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• High school diploma or university degree, preferably in logistics, administration, or management.
• Previous experience in administrative, logistics, or customer service roles, preferably in contexts involving the management of external clients and suppliers.
• Excellent organizational skills, planning abilities, and attention to detail.
• Good knowledge of the Microsoft Office suite (especially Excel and Outlook).
• Excellent interpersonal communication skills, both written and oral.
• Proactivity, autonomy, and problem-solving abilities.
• Familiarity with customer master data management systems or CRM will be considered a plus.
• Ability to work in a team and manage multiple tasks simultaneously.

Bu rolün temel görevi, müşteriler ve stoktaki ürünler için geniş bir yelpazede mücevher tamir ve hizmetlerini ustalıkla, yüksek kalite ve verimlilik sağlayarak gerçekleştirmektir. Bu, teknik çalışmaları, müşteri etkileşimini ve Cartier butiği içindeki operasyonel standartları sürdürmeyi içerir.

The primary duty of this role is to expertly perform a wide range of jewelry repairs and services for customers and stock items, ensuring high quality and efficiency. This includes technical work, customer interaction, and maintaining operational standards within the Cartier boutique

Temel Sorumluluklar / Key Responsibilities

• Müşteri Hizmetleri ve Tamiratlar / Customer Service & Repairs:

Mücevher kreasyonları üzerinde teşhisler yapmak ve gerekli müdahaleleri belirlemek. Temizleme ve mücevher ayarlarını kontrol etme, parça değişimi (kilitler, pimler ve atlama halkaları), kolye ve bilezik boyutlandırma, kilit ve küpe klipslerini ayarlama, hasarlı ürünleri onarma, lazer kaynağı, gravür yapma/silme, parlatma ve yenileme dahil olmak üzere çeşitli hızlı onarım ve hizmetleri gerçekleştirmek, butikteki müşteriler ve meslektaşlar için ana teknik irtibat kişisi olarak hareket etmek.

Perform Diagnostics on Jewelry creations and define the interventions required.

Perform a variety of quick repairs and services, including: cleaning and checking jewelry settings, replacing parts (locks, pins, and jump rings), resizing necklaces and bracelets, adjusting locks and earring clasps, fixing damaged items, laser welding, and engraving/removing engravings, polishing and refurbishment, act as the main technical contact for clients and colleagues in the boutique.

• Atölye yönetimi / Workshop Management:

Butik atölyesine gelen ve giden onarım akışını yönetmek. Yeni alet ve sarf malzemelerinin siparişini yönetmek. Yedek parça, aksesuar ve değerli metallerin verimli bir stoğunu sürdürmek. Stok, alet ve ekipmanları 5S prensiplerine (ayıklama, düzenleme, temizleme, standartlaştırma, sürdürme) göre organize etmek. Değerli yedek parçaların üç aylık envanter kontrollerini yapmak ve kullanılmış parçaların aylık olarak iade edilmesini sağlamak.

Manage the flow of repairs in and out of the boutique workshop.

Manage the ordering of new tools and consumables

Maintain an efficient stock of spare parts, accessories, and precious metals.

Organize stock, tools and equipment according to 5S principles (sort, set in order, shine, standardize, sustain).

Conduct quarterly inventory checks of valuable spare parts and ensure used parts are returned monthly.

Gerekli Yetenekler / Skills Required:

Deneyimli Kuyumcu: Minimum 5 yıl deneyim.

Müşteri Odaklılık: Müşteriler ve meslektaşlarla olumlu etkileşim kurma, ihtiyaçlarını anlama ve mükemmel hizmet sunma yeteneği.

Detaylara Dikkat: Onarımları yaparken, kalite kontrollerini gerçekleştirirken ve ekipman ile envanteri korurken titiz olmak.

Problem Çözme: Sorunları teşhis etme, onarımlar için etkili çözümler bulma ve iş yükü zorluklarını ele alma yeteneği.

İletişim Becerileri: Türkçe'yi akıcı kullanma (yazılı ve sözlü), İngilizce'yi etkili bir şekilde kullanabilme (yazılı ve sözlü), e-posta yazma ve genel bilgisayar kullanımında yetkinlik.

Organizasyon Becerileri: İş akışını yönetme, düzenli bir çalışma alanı sürdürme (5S prensipleri) ve envanteri verimli bir şekilde organize etme yeteneği.

Zaman Yönetimi: Onarım sürelerini doğru bir şekilde tahmin etme ve görevleri vaat edilen süreler içinde tamamlama yeteneği.

Proaktiflik ve İnisiyatif: İyileştirme alanlarını belirlemeye, yeni araçlar önermeye ve değişiklikleri uygulamaya hevesli olmak.

Uyarlanabilirlik: Etkinlikleri desteklemek ve çeşitli projeler üstlenmek dahil olmak üzere farklı görevlere uyum sağlayabilen ve esnek olmak.

Ekip Çalışması ve İşbirliği: Butik personeline yardımcı olmaya, teknik destek sağlamaya ve eğitim materyallerine katkıda bulunmaya istekli olmak.

Sorumluluk ve Güvenilirlik: Değerli eşyaları özenle kullanma, ekipmanı koruma ve yönergelere uyma.

Kalite Odaklılık: Tüm çalışmaların yüksek estetik ve işlevsel standartları karşıladığından emin olmak için güçlü bir bağlılık.

Experienced Jeweler: Minimum 5 years experience.

Customer Focus: Ability to interact positively with clients and colleagues, understand their needs, and provide excellent service.

Attention to Detail: Meticulous in performing repairs, quality checks, and maintaining equipment and inventory.

Problem-Solving: Aptitude for diagnosing issues, finding efficient solutions for repairs, and addressing workload challenges.

Communication Skills: Fluent in Turkish (written and spoken), able to communicate effectively in English (written and spoken), proficient in email writing and general computer usage.

Organizational Skills: Capable of managing workflow, maintaining a tidy workspace (5S principles), and organizing inventory efficiently.

Time Management: Ability to estimate repair times accurately and complete tasks within promised deadlines.

Proactiveness & Initiative: Eager to identify areas for improvement, suggest new tools, and implement changes.

Adaptability: Flexible and able to adjust to different tasks, including supporting events and undertaking varied projects.

Teamwork & Collaboration: Willingness to assist boutique staff, provide technical support, and contribute to training materials.

Responsibility & Trustworthiness: Handles valuable items with care, maintains equipment, and adheres to guidelines.

Quality Orientation: A strong commitment to ensuring all work meets high aesthetic and functional standards.

Çalışma Ortamı ve Kültürü / Work environment & Culture

Richemont, Lüks Endüstrisi'nde saygın ve profesyonel lider bir şirkette çalışma konusunda size harika bir fırsat sunuyor.

Yaratıcı, Hırslı ve Çeşitli bir ekibin parçası olun ve organizasyonumuz içinde kariyer gelişiminiz için belirleyici adımınızı atın.

Richemont, 1988 yılında Güney Afrikalı işadamı Johann Rupert tarafından kurulan, İsviçre merkezli bir lüks ürünler holding şirketidir. Maisons'larının ve işletmelerinin miraslarına sadık kalarak büyümelerini sağlayan, aile ruhu taşıyan bir Grup olup, özellikle mücevher, lüks saatler ve yazı gereçleri alanlarında güçlü yönleri olan, dünyanın önde gelen lüks ürün şirketlerinden bazılarına sahiptir.

Richemont'ta gerçek gücümüz benzerliklerimizde değil, sanatlarımızın, kültürlerimizin ve insan becerilerimizin zengin çeşitliliğinde ve keşfedilmemiş potansiyeli besleme konusundaki özel yeteneğimizde yatmaktadır.

Kısacası, Richemont'ta iş unvanınızdan çok daha fazlası olma potansiyeline sahipsiniz!

Richemont is offering you a great opportunity to work in a reputable and professional leading Company in the Luxury Industry.

Become a part of a Creative, Ambitious & Diverse team, and take your decisive step towards your career development within our organization.

Richemont is a Switzerland-based luxury goods holding company founded in 1988 by South African businessman Johann Rupert. It is a family-spirited Group, enabling its Maisons and businesses to grow while staying true to their heritage and owns several of the world’s leading companies in the field of luxury goods, with particular strengths in jewelry, luxury watches and writing instruments.

At Richemont, our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

Quite simply, at Richemont you have the potential to be much more than your job title!

Plan-les-Ouates

CDI

POUR CEUX ET CELLES QUI MAÎTRISENT CHAQUE DÉTAIL

Rejoignez une communauté où l’attention au moindre détail soutient notre engagement constant vers l’excellence. Prenez part à notre succès collectif.

VOTRE RAISON D’ÊTRE AU SEIN DE LA MAISON

Au sein du Manufacturing de Plan-les-Ouates, nous recherchons un Responsable Qualité & Fiabilité Process Manufacturing pour piloter la qualité opérationnelle et porter la feuille de route Fiabilité Process.

Véritable voix du Manufacturing, vous êtes un leader reconnu, capable de fédérer les équipes, d’influencer les décisions et d’agir comme interface transverse business entre la Production, les Méthodes, l’Industrialisation, la R&D, les Achats et l’AQF.

Vous garantissez un système de management de la qualité robuste, adapté aux enjeux de production, et impulser une dynamique d’amélioration continue structurée.

VOTRE RÔLE À JOUER

Vous serez responsable de :

• Définir, mettre en place et animer un système de gestion de la qualité robuste et adapté à l'activité de production du Manufacturing PLO.
• En étroite collaboration avec l'équipe Data, piloter l'analyse et l'exploitation des données qualité pour fiabiliser les processus de fabrication, tout en étant garant de la robustesse et de la fiabilité des données enregistrées dans nos systèmes.
• Piloter la Feuille de Route Fiabilité Process : Impulser et diriger une démarche d'amélioration continue structurée au sein du Manufacturing.
• Définir et mettre en œuvre des contrôles qualité stratégiques et pertinents aux étapes clés du processus de fabrication.
• Garantir un système efficace de traitement des non-conformités, en assurant des sécurisations robustes et efficaces, en identifiant les causes racines et en mettant en œuvre des actions correctives et préventives pour éviter que celles-ci ne se reproduisent.
• Sensibiliser le personnel de production et ses propres équipes aux exigences de qualité de la Maison.
• Déployer la culture qualité via la formation, les audits internes et la sensibilisation des équipes.
• Manager et développer une équipe qualité opérationnelle et des chefs de projet fiabilité.

LES QUALITÉS POUR EXCELLER

La réussite dans ce rôle repose sur une :

• Formation supérieure d’ingénieur en mécanique, micromécanique ou génie industriel (ou équivalent).
• Minimum 5 ans d’expérience en environnement manufacturier, idéalement en composants de précision ou en industrie horlogère.
• Expertise solide en systèmes de management de la qualité et en amélioration continue.
• Forte capacité d’analyse de données et de pilotage de la performance.

• Véritable leader et team player, vos excellentes capacités de communication vous permettent de fédérer et motiver les équipes à atteindre les objectifs de la Maison
• Vous devrez :

• Avoir un impact positif sur votre équipe et vos collègues
• Promouvoir une forte collaboration entre les départements
• Inspirer par votre esprit d'amélioration continue
• Remettre en question le statu quo
• Faire preuve d'humilité et d'intelligence émotionnelle
• Avoir de solides compétences en matière de gestion des parties prenantes à tous les niveaux de l'organisation
• Être très agile, collaboratif, orienté solution

Vacheron Constantin célèbre 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

Responsibilities

SALES

• Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.

• Support in achieving/exceeding Boutique overall target

• Actively participate to the briefings and contribute to the development of the Boutique performance.

• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.

• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.

• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.

• Develop a good understanding of competition and luxury industry through self-learning and trainings.

• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.

• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).

• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).

• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).

• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.

• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.

• Applies CRM relational strategy as per Headquarters’ guidelines

• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.

• Ensure seamless customers experience when handling SAV requests

• Ensure customers’ requests are followed up and solved in due time (call back…).

• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target

• Transformation rate

• Average Price

• CRM KPI’s (data quality and volume…)

• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.

• Strong sense of luxury service and aesthetics.

• Fluent in English, additional language skills are a plus.

• Result and action oriented.

• Strong selling skills.

• Team player with good interpersonal competences and empathy.

• Curious and self-motivated, with excellent customer service mindset.

• Strong attention to detail with ability to handle multiple tasks simultaneously.

• Excellent communicator, able to develop a network.

• Excellent computer skills.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Pay Range: $24 - $26 Hourly

Salary will be determined based on relevant skills and experience.

Rejoignez l’une des Maisons emblématiques de la haute horlogerie, où l’excellence est une exigence constante. Prenez part à notre succès collectif et à la création de notre héritage futur.

VOTRE RAISON D’ÊTRE AU SEIN DE LA MAISON

Nous recherchons un(e) Technicien(ne) Méthodes.

Rattaché aux Opérations, le département Méthodes & Industrialisation Horlogerie et Service Client, a pour mission de maximiser l’efficience opérationnelle tout en maintenant l’excellence des savoir-faire.

Il contribue activement à l'optimisation des processus d'assemblage et d'emboîtage, à l'amélioration continue de la qualité des produits et au support technique des activités de production.

VOTRE RÔLE À JOUER

Vous serez responsable de :

Supporter la Production et l’Amélioration Continue :

• Assurer un soutien technique continu à la production pour l’atteinte des objectifs de production et une amélioration des process d’assemblage calibre et d’emboîtage.
• Gérer l’intégration et le suivi des nouveaux équipements et outillages ainsi que l’aménagement des postes de travail.
• Rédiger et mettre à jour les documents techniques (instructions de travail, utilisation équipement/outillage).

Optimiser les Processus et Innover :

• Proposer et mettre en place des solutions innovantes en termes d’outillage, de méthodologie d’assemblage et d’équipement.
• Analyser les processus d’assemblage existants (temps, équipement, flux, outillages), identifier les poches de gains pour gagner en efficience.

Supporter la Qualité et Résoudre des Problèmes :

• Apporter son expertise technique dans la résolution de problème et l’amélioration Qualité des produits.
• Remonter les problématiques terrain en synthétisant les informations pertinentes aux responsables d’atelier et aux Techniciens Assurance Qualité.

Gérer des Données Techniques et Outils :

• Maîtriser et utiliser des outils de conception (Creo un plus) et de gestion de données (Windchill).
• Garantir la cohérence des données techniques concernant les instructions, les temps et les outillages.

LES QUALITÉS POUR EXCELLER

La réussite dans ce rôle repose sur :

• Votre motivation à travailler dans un environnement dynamique proche de la production
• Votre Formation d’ingénieur en génie industriel, mécanique, microtechnique ou équivalent
• Votre expérience dans un poste similaire, idéalement dans le secteur horloger avec connaissance en assemblage calibre / emboitage
• Votre maitrise d’outil de conception (Idéalement Creo), de gestion de données (Windchill, SAP)
• Votre capacité à travailler en équipe et à interagir avec différents services
• Votre force de proposition, votre rigueur, votre sens de l’organisation et votre autonomie
• Vos excellentes compétences en communication
• Votre maîtrise de l’anglais technique, idéalement

Vacheron Constantin célèbre 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

The main mission of the Visual Merchandising (VM) Executive is to support and help bring to life the Visual Merchandising strategy for the KSA market. You will be crucial in maintaining excellence across all points of sale in KSA and will support the VM Project Manager in optimizing VM displays, ensuring alignment with Marketing strategic objectives. In this role, you will follow the lead of the VM Project Manager and collaborate with all key departments in the KSA market, as well as with Boutique Managers and Deputy Managers, to successfully roll out and execute all VM projects and related initiatives.

This dynamic role requires frequent travel to various sites across Cartier KSA network .

WHAT WILL BE YOUR MISSION?

VISUAL MERCHANDISING EXCELLENCE:

• Assist in the overall implementation of Visual Merchandising initiatives across all points of sale for the network, ensuring timely execution of display materials, seasonal campaigns, and visual replacements.
• Responsible for carrying out regular boutique visits across KSA. assisting with VM display needs, conducting VM checklists, and contributing to boutique briefings to update on VM topics.
• Provide on-ground support for the installation of product launches, seasonal animations, and generic display material in the sales network, with close follow-up and reporting across the market.
• Ensure seamless communication between all stakeholders involved in installation schedule plans, including permit preparations, administrative support, and logistics.
• Execute and supervise agency works overnight for VM installations in all boutiques, ensuring a smooth handover to the retail team before opening.
• Assist with the set-up and establishment of new points of sale within the network.

MANAGEMENT OF POINTS OF SALE MATERIAL:

• Responsible for tracking the POS material required for the full sales network, including ordering, logistics, and distribution.
• Develop and maintain a comprehensive POS material database inventory for each point of sale, detailing boutique type, display cabinets, photos of each display, and POS material on display and in storage.
• Regularly review POS material held in the sales network and warehouse, and coordinate the removal of VM material no longer required.

PR EVENTS/EXHIBITIONS/SPECIAL DECORATION:

• Provide hands-on assistance in the installation, running, and dismantling of event productions, exhibitions, and special decoration installations.
• Assist in the coordination and collaboration with external suppliers and agencies.

REPORTING AND VM TRAINING:

• Conduct monthly Visual Merchandising reports for the full network following regular monitoring and surveying of boutique visits.
• Supply regular photographic reports and images of seasonal launches in the regional network and HQ via the IWD platform.
• Deliver training programs to enhance the skills of the boutique VM community
• Follow and document the activity and trends of main competitors in terms of Visual Merchandising within the KSA market.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Minimum 2 years’ experience as a Visual Merchandiser/Decorator for a Luxury Brand, coupled with an Education degree in Visual Arts.
• Displays a clear understanding of the luxury industry and the Middle East retail and distribution channels.
• Very good knowledge of MS Office (Outlook, Excel & PowerPoint).
• Comprehensive understanding of floorplans, technical drawings, and interiors.
• Strong organizational skills and essential project management skills.
• Digital expertise/interest is a plus.
• Presentable, focused, and target-oriented, with a high attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proactive approach and an operational, “hands-on” mentality.
• A collaborative team player with excellent communication and interpersonal skills.
• Fluent in both spoken and written English and Arabic

WHAT DO WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

YOUR JOURNEY WITH US

If your application is selected, you will receive an introductory call from a member of our Talent team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the VM and HR Team as part of a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!

Take your next step with Cartier, we look forward to hearing from you!

You will work closely with hospitality and soft services teams, technical staff, and contractors to provide services in an effective, efficient, and timely manner. Additionally, this role is instrumental in defining and implementing procedures to enhance organizational effectiveness and efficiency for the office and boutique portfolio.

HOW WILL YOU MAKE AN IMPACT?

Offices and Boutiques Operations

• Ensure high service standards for hospitality and soft services, managing contracts, budget and tracking performance (surveys, audits, KPIs).

• Liaise with landlords and office management on operational matters.
• Develop and align hospitality methodologies with Richemont standards, proposing improvements and digitalization initiatives with a long-term vision (e.g., visitor management, car fleet).
• Ensure the integration of ServiceNow in all sites for the department services.
• Supervise reception services (externalised).

• Supervise mail and shipping services.

Offices & boutiques Projects

• Ensuring the hospitality and soft services are well integrated in the projects.
• Supervise the implementation of new office processes, and procedures.
• Engage in boutique projects to anticipate and deliver tailored soft services, cleaning, coffee machines, waste management, and more.

Administrative and Real Estate Management:

• Manage monthly & annual budgets (Capex & Opex) for Hospitality and Soft Services, including managing monthly payment schedules and updating deadlines for various administrative obligations.
• Utilize SAP for Purchase Order (PO) and Goods Receipt (GR) management, invoice control and approval, and supplier master data maintenance.
• Support the digitalization and improvement of BOS budget management, including expense registration.
• Oversee the management and payment of various taxes and utilities, including TARI (Waste Tax), COSAP (Public Land Occupancy Tax), and Advertising Tax, ensuring timely processing for new activations, closures, and ongoing payments.

Vehicle Fleet and Mobility Management

• Select providers in collaboration with Procurement function.
• Manage relationships with external providers .
• Supervise compliance with Richemont car policy.
• Issues resolutions with users or providers..

Contract and Supplier Management:

• Manage hospitality and soft service contract, schedule updates, and communication with tenants.
• Manage utilities (water, energy, gas) for headquarters and other locations, including new activations, closures, and agreement management.
• Monitor SLAs to ensure compliance .
• Conduct tender processes in cooperation with Procurement function.

Team Leadership & Communication:

• Lead, mentor, and develop the resources assigned to the function, fostering a high-performance and service-oriented culture.
• Propose, support, and lead change management processes.
• Maintain positive communication with suppliers and internal stakeholders, fostering strong collaboration.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A degree in Business Administration, Hospitality, soft services Management, or a related field is preferred.
• Proven experience of 5 years in a similar Hospitality and soft services Management role, preferably within a multinational environment, 3-5 years in a managerial capacity. Experience in luxury environment preferred.
• Administrative, financial, and basic accounting competence.
• Basic legal and fiscal knowledge related to utility supplies and contract law.
• Demonstrated experience in supplier management, negotiation, and contract management.
• Proficiency in SAP (PO, GR, invoice control, supplier master data) and Microsoft Office Suite.
• Fluent English, written and spoken.
• Exceptional organizational and planning skills with strong attention to detail.
• Service-oriented approach with a focus on delivering high-quality support.
• Proactive mindset with a strong drive for developing new solutions and digital process improvement, acting as a change agent.
• Excellent communication and interpersonal skills, with the ability to manage a team, demonstrate leadership, and coordinate effectively.

Vos principales responsabilités seront les suivantes :

• Expertise technique et suivi des procédés
• Être le référent technique en usinage sur l’ensemble du parc machine (tournage, fraisage 3axes)
• Définir, valider et optimiser les paramètres d’usinage
• Réaliser et/ou valider les réglages machines pour garantir la conformité et la répétabilité
• Assurer un niveau de qualité optimal en respectant les standards internes
• Assurer la préparation et l’entretien des machines et des équipements associés

• Gestion des priorités et amélioration continue
• Identifier et résoudre les défauts d’usinage
• Mettre en place et suivre des actions correctives durables en collaboration avec la production, les méthodes et la qualité
• Contribuer à l’optimisation des procédés existants
• Participer à l’industrialisation des nouveaux produits
• Assurer le respect des délais et la gestion des priorités en lien avec l’ordonnancement

• Développement des équipes et respect des normes
• Former et accompagner les collaborateurs pour garantir une montée en compétences y compris les apprentis.
• Expliquer et faire appliquer les instructions de poste et standards internes.
• Favoriser un bon climat de travail en encourageant la communication et la coopération entre les équipes
• Assurer le respect des normes de sécurité, de santé et d’environnement (SST).
• Sensibiliser les équipes aux bonnes pratiques et contribuer à la prévention des accidents.
• Superviser les essais des candidats lors des processus de recrutement.

Les must haves et compétences nécessaires pour ce poste :

• Idéalement titulaire d’un CFC de polymécanicien ou d’une formation jugée équivalente
• Expérience confirmée en usinage notamment en tournage et fraisage.
• Solide compétences sur les moyens d’usinage CNC
• Usage régulier des commandes Fanuc et Siemens
• Sens du détail et capacité à diagnostiquer et résoudre rapidement les anomalies de production
• Aptitude à structurer et transmettre un savoir-faire technique avec pédagogie.
• Leadership naturel pour accompagner, transmettre, encadrer et motiver les équipes
• Rigueur, sens de l’analyse et capacité à résoudre des problématiques techniques
• Esprit équipe et sens de la communication pour favoriser un climat de travail positif et une collaboration efficace
• Organisation et autonomie dans la gestion des priorités et des tâches quotidienne
• Engagement fort pour le respect des normes SST et leur application au quotidien.

Nous offrons :

- Un environnement de travail stimulant, des équipes dynamiques, exigeantes en quête de nouveaux challenges.

- Un espace de travail moderne, agréable et de belles prestations sociales

- Des horaires flexibles (départ dès 15h00)

- Des possibilités d’évolution, développement des compétences

Durée : 1 an

Lieu du stage : Paris

Gratification : jusqu’à 1400 euros bruts mensuels (selon niveau d’études)

L’objectif de ce contrat en alternance est de compléter votre parcours académique par une expérience professionnelle stimulante au sein d’un environnement international. Rejoignez dès maintenant la Direction Internationale Marketing Communications d’une prestigieuse Maison de Luxe !

DESCRIPTION DES MISSIONS :

Au sein du département Communications, vous êtes rattachés à l’équipe Editorial & Messaging qui pilote la stratégie éditoriale pour les lancements stratégiques et prises de parole Maison en définissant les messages, les briefs éditoriaux ainsi que la rédaction des textes pour les différentes plateformes de communication de la Maison.

Dans le cadre de ce contrat en alternance, et sous la responsabilité de votre tuteur, vous serez amené(e) à contribuer aux missions suivantes :

• Suivi actif du calendrier éditorial Maison et de la bonne implémentation de la stratégie éditoriale online
• Aide à la rédaction, coordination et validation de textes (presse et digital) entre les différentes équipes et l’enrichissement des briefs
• Gestion de projets liés à la stratégie éditoriale
• Analyse des tendances et veille de la concurrence

Afin de faciliter votre intégration au sein de notre Maison, un parcours d’intégration incluant notamment une formation à l’Histoire et aux Produits de la Maison vous sera proposé, ainsi que différents suivis tout au long de votre stage.

A l’issue de cette année d’alternance, un point avec le service Ressources Humaines vous sera également proposé afin d’identifier les potentielles opportunités au sein de la Maison et du Groupe Richemont.

PROFIL RECHERCHE :

Issu(e) d’une formation en communication ou marketing, vous justifiez d’une première expérience de 6 mois dans ces domaines.

Doté(e) d’une forte sensibilité à la création et d’une solide culture générale, vous avez développé une bonne compréhension digitale et des réseaux sociaux.

Vous parlez et écrivez en anglais couramment.

Les plus recherchés :

• Organisation, sens pratique et rigueur
• Enthousiasme, esprit d’équipe, sens de l’adaptation et bon relationnel
• Réactivité, sens des initiatives
• Disponibilité, autonomie, diplomatie
• Aisance rédactionnelle, bonne expression écrite

PROCESSUS DE RECRUTEMENT

1 – Si votre candidature est retenue, vous échangerez avec un recruteur de la Maison Cartier. Cet échange nous permettra de comprendre qui vous êtes, votre projet professionnel et vos appétences.

2 – Afin de conclure ce processus de recrutement, vous serez amené(e) à rencontrer vos potentiels futurs managers. La Direction des Ressources Humaines vous accompagnera tout au long du processus de recrutement afin de garantir une expérience candidat unique !

Permanent Contract

Plan-les-Ouates

FOR THOSE WHO SEEK EXCELLENCE

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

Reporting to the Chief Commercial Officer, we are seeking a Commercial Operations Director to drive the strategic and operational performance of our network. In close collaboration with international markets, this leadership role is pivotal in optimizing business forecasting, reporting, merchandising, and overall performance across all channels and international markets.

Leadership of a team of 7, ensuring that all network performance strategies and business planning, align with our company’s growth objectives. Market knowledge, expertise and understanding, analytical expertise and strategic mindset will be crucial in supporting sales forecasting, reporting, and performance optimization.

PLAYING YOUR PART

Performance

• You will be responsible for Forecasting & Reporting of performance, by market, by network
• You will be responsible for building in close collaboration with Finance departments all Budget and LE exercises
• You will provide strategic recommendations to improve sales, profitability, and operational efficiency
• You will develop and maintain sales forecasts and business reports
• You will analyse network, business, and product performance, identifying growth opportunities
• You will present performance insights and strategic recommendations to management
• You will lead the business performance analysis of network and international markets

Merchandising & Stock Management

• You will oversee assortment planning and stock allocation across the retail network
• You will lead the product performance analysis of collections, SKUs and novelties
• You will establish in collaboration with key departments, product lifecycles and relevant stock monitoring
• You will work closely with the Supply Chain team to ensure optimal product availability and inventory management

Team Leadership & Collaboration

• You will manage and mentor a team of 7 people across performance management, business planning, and analysis
• You will foster cross-functional collaboration with Finance, Product Marketing, Supply Chain and Retail Operations teams

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• 10 years minimum of experience in retail, with strong expertise in business performance management, planning and merchandising
• Experience in international retail markets as a Commercial leader in mandatory
• Proven leadership skills, with a track record of managing cross-functional teams
• Strong analytical mindset with proficiency in forecasting, reporting, and performance analysis
• Excellent communication and stakeholder management skills
• Fluent in English and French, additional languages are a plus

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

Lieu : Paris 8ème

L’objectif de cette alternance est de compléter votre parcours académique par une expérience professionnelle stimulante au sein d’un environnement international.

Rejoignez dès maintenant la Direction Communication d’une prestigieuse Maison de Luxe !

DESCRIPTION DES MISSIONS

Au sein de la Direction Brand Image, vous êtes rattaché(e) au département Brand Identity qui gère au niveau international tous les projets liés au branding et à l’identité visuelle de la marque en collaboration avec l’ensemble des départements de la Maison.

Vos principales missions :

• Participation à la construction et à la cohérence de l’identité de marque : utilisation des codes et de la charte graphique, retail branding, projets RH, iconographie.
• Gestion des demandes ponctuelles liées à l’identité de la Maison avec le central et les filiales
• Participation à la définition des messages stratégiques
• Gestion de projets créatifs (briefs agence, aller-retours créa, etc.)
• Suivi de l’animation packaging de noël
• Benchmark et analyse de la concurrence
• Développement de la veille créative envoyée mensuellement aux équipes internes

Afin de faciliter votre intégration au sein de notre Maison, vous bénéficierez d’un parcours d’intégration, incluant notamment une formation à l’histoire et aux produits de la Maison, ainsi que différents suivis tout au long de votre alternance.

A l’issue de votre expérience, un point avec le service Ressources Humaines vous sera également proposé afin d’identifier les potentielles opportunités au sein de la Maison et du Groupe Richemont.

PROFIL RECHERCHE

Vous êtes étudiant(e) en dernière année d’école de Communication, Commerce ou équivalent et êtes organisé(e), rigoureux(se), pro-actif(ve) et sensible à la création.

Votre enthousiasme, votre esprit d’équipe et votre réactivité vous permettront de vous épanouir dans vos missions.

Vous êtes à l’aise à l’oral comme à l’écrit, en français et en anglais. Vous avez une certaine aisance relationnelle et appréciez le travail d’équipe.

Vous maitrisez le pack office, la maîtrise de Figma est un plus

Vous recherchez un environnement de travail stimulant et en mutation rapide ?

Cette alternance est faite pour vous !

Début du stage : Juillet 2025

Durée : Stage de 6 mois à temps plein

Correspondez-vous au profil recherché ?

Vous êtes doté(e) d’un bon relationnel et d’un excellent sens de l’organisation ?

Vous êtes proactif(ve) et avez le sens du service ?

Vous êtes reconnu(e) pour votre curiosité, votre rigueur et votre créativité ?

Vous souhaitez intégrer une équipe conviviale et bienveillante et vivre une expérience responsabilisante et épanouissante ?

Qu’attendons-nous de vous ?

Au sein de la Direction des Ressources Humaines au siège de la Maison Van Cleef & Arpels, vous avez pour missions de recruter les futurs stagiaires & alternants et participez à des projets RH en fonction de l’actualité de la Maison.

Vous accompagnez les managers dans le cadre des recrutements dont vous avez la charge sur l’ensemble des départements de la Maison. Vous êtes responsable de toutes les étapes : la rédaction des annonces, la publication sur nos différentes plateformes, le sourcing et l’organisation des entretiens jusqu’à la sélection finale des candidats, tout en veillant à véhiculer les valeurs de la Maison tout au long du processus.

Vous êtes également en charge de la mise en place de temps forts internes dans la Maison comme l’organisation des Marketing et Communication Talents Days.

De plus, vous supervisez l’intégration des stagiaires et alternants au sein de la Maison, vous animez cette communauté et êtes force de proposition dans la mise en place de moments fédérateurs.

Enfin, vous êtes amené(e) à développer des contacts privilégiés avec l'ensemble des équipes.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience

Depuis 1847, Cartier crée des pièces intemporelles et célèbre la beauté, l’amour et l’individualité. De nos boutiques à nos ateliers en passant par nos bureaux, notre Maison continue d’inspirer, une communauté de 10 000 personnes de plus de 100 nationalités, travaillant ensemble, s’épanouissant individuellement et contribuant à notre succès mondial. Partout dans le monde, nous offrons des opportunités à des personnes passionnées et talentueuses qui peuvent nous aider à poursuivre notre héritage d’exploration et d’échanges riches de sens.

En rejoignant la Maison, vous inscrivez vos expériences et vos talents uniques dans cette mission, animée par nos valeurs.

Au fil des années, plusieurs engagements ont été pris par la Maison, afin d’avoir un impact positif via des initiatives culturelles, éthiques, sociales et environnementales. La Maison a su imposer un style et un univers uniques et faire de ses créations de véritables mythes, grâce à des femmes et des hommes qui font de leur passion leur métier.

Lieu de rencontre entre modernité et tradition, le Manufacturing Cartier Joaillerie développe et assure la production de pièces joaillières d’exception, en alliant performance logistique, savoir-faire techniques et innovation.

CHEF DE PROJET METHODES INDUSTRIELLES (H/F)

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique. Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

A travers son histoire, Cartier s'est démarqué du fait de l'engagement de femmes et d'hommes singuliers. A ce titre, notre Maison offre à toutes et tous les mêmes opportunités d’accès à l’emploi, sans distinction notamment de genre, ethnicité, religion, orientation sexuelle, statut social, handicap et d’âge.

QUEL SERA VOTRE IMPACT

Vous aurez pour mission de concevoir, déployer, maintenir et faire vivre opérationnellement le canevas d’industrialisation Groupe ainsi que la structure des gammes de fabrication, en garantissant leur application homogène, leur robustesse et leur adéquation aux réalités terrain des différents sites de production.

Vous aurez le rôle de référent.e opérationnel.le des standards Méthodes Maison sur votre périmètre, en interface étroite avec les équipes Méthodes locales, la Production, la Qualité et les autres fonctions industrielles.

Conception et pilotage du canevas d’industrialisation :

• Décliner la vision Méthodes Maison en un canevas d’industrialisation opérationnel, structuré et utilisable par l’ensemble des sites.
• Définir et maintenir la structure standard du dossier d’industrialisation :
  • livrables attendus par phase (avant-projet, industrialisation, série),
  • règles de complétude et de validation,
  • articulation avec la vie série.
• Adapter le canevas aux typologies de produits et procédés (usinage, fonte, assemblage, mixte), dans un cadre commun maîtrisé.
• Piloter les évolutions du canevas en fonction :
  • des retours terrain,
  • des évolutions produit,
  • des exigences qualité, industrielles et business.

Définition, structuration et simplification des gammes de fabrication :

• Définir et faire appliquer la structure standard des gammes :
  • niveaux de décomposition,
  • codification des opérations,
  • règles d’enchaînement et de regroupement.
• Piloter les travaux de mise à plat, restructuration et harmonisation des gammes existantes.
• Identifier et activer les leviers de simplification des gammes pour :
  • réduire le lead time industriel,
  • diminuer les temps d’immobilisation de l’or,
  • améliorer la lisibilité et la fiabilité des données.
• Contribuer à la définition et à l’application des règles de calcul et d’allocation des temps opératoires

Déploiement et Accompagnement des sites :

• Piloter le déploiement opérationnel du canevas et des standards de gammes sur les sites.
• Accompagner les équipes Méthodes locales dans :
  • l’appropriation des standards,
  • leur mise en pratique sur des cas concrets.
• Animer des ateliers terrain (revues de gammes, revues d’industrialisation, points de synchronisation).
• Contribuer à la formation des équipes sur les nouveaux standards Méthodes

Optimisation et Amélioration Continue :

• Mettre en place des indicateurs de performance (KPIs) pertinents pour suivre l'efficacité des méthodes industrielles et l'atteinte des objectifs.
• Identifier les opportunités d'optimisation des processus, de réduction des coûts et d'amélioration de la productivité.
• Assurer une veille technologique et méthodologique pour intégrer les innovations et les meilleures pratiques du secteur.

Cohérence données Méthodes & ERP :

• Contribuer à la fiabilisation et à l’alignement des données Méthodes dans l’ERP :
  • gammes,
  • temps,
  • nomenclatures,
  • ressources.
• Vérifier la cohérence entre :
  • standards définis,
  • réalité terrain,
  • données systèmes.
• Participer à la mise en place des règles de gouvernance de la donnée industrielle.

Support aux projets industriels et à la vie série :

• Contribuer à l’analyse des impacts industriels lors des :
  • modifications en vie série,
  • évolutions produit ou process.
• Apporter un support méthodologique pour :
  • l’évaluation des impacts sur les gammes,
  • les temps,
  • les capacités.
• Capitaliser les retours d’expérience terrain pour renforcer la robustesse des standards.

Animation transverse et amélioration continue

• Participer à l’animation de la Communauté Méthodes Industrielles.
• Structurer et partager les bonnes pratiques entre sites.
• Proposer des améliorations continues sur :
  • les standards,
  • les outils,
  • les méthodes de travail Méthodes.
• Contribuer aux projets transverses de performance industrielle pilotés par le Responsable Méthodes Industrielles.

CE QUE NOUS RECHERCHONS

Vous justifiez d’un minimum de 3 années d’expérience professionnelle dans les Méthodes Industrielles / Industrialisation / Ingénierie de Production et êtes titulaire d’un diplôme en tant qu’Ingénieur.e en Génie Industriel, Mécanique, Production ou équivalent.

Compétences techniques :

• Solides bases en méthodes industrielles :
  • analyse de processus,
  • structuration de gammes,
  • calcul de temps.
• Connaissance des ERP industriels (lecture, structuration, cohérence des données).
• Capacité à formaliser des standards clairs, pragmatiques et applicables.
• Bonne compréhension des contraintes terrain (production, qualité, délais).

Compétences projet & relationnelles :

• Capacité à piloter des sujets transverses sans lien hiérarchique.
• Aisance dans l’animation d’ateliers et de groupes de travail multi-métiers.
• Excellentes capacités de communication, pédagogie et écoute.
• Rigueur, organisation et sens du concret.
• Esprit de synthèse et orientation solutions.

Langues : Maîtrise du français et de l'anglais. La connaissance de l'italien est un atout majeur.

Postulez dès maintenant ! La date limite de candidature est fixée au 30/04/2026.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez l’un de nos Recruteurs, un membre de notre équipe RH, le/la Responsable du poste et passerez des cas d’étude ou d’évaluation en fonction des besoins du poste.

Pour toute question, merci de contacter Margot BOUCHET.

Écrivez la prochaine étape de votre histoire avec Cartier.

The Boutique Manager is responsible for the overall management and successful operation of a luxury retail boutique. This includes driving sales performance, ensuring exceptional customer service, managing inventory, maintaining visual merchandising standards, and leading, motivating, and developing the boutique team. The Boutique Manager acts as a brand ambassador, upholding Montblanc Maison's image and values while ensuring a premium client experience.

KEY RESPONSIBILITIES

Sales and Business Performance:

• Maximize turnover and profitability development of the boutique.

• Develop and implement strategies to achieve and exceed sales targets and KPI's (Key Performance Indicators).

• Analyze sales data, market trends, and competitor activities to identify opportunities and challenges.

• Manage the boutique budget, control operational costs, and maximize profitability.

• Drive clienteling initiatives to build strong customer relationships, foster loyalty, and increase repeat business.

• Ensure effective use of CRM tools to track client preferences and purchase history.

Client Experience and Service Excellence:

• Ensure the highest standards of customer service are consistently delivered by all team members, reflecting the luxury nature of the Montblanc maison.

• Handle customer complaints and issues promptly and professionally, ensuring satisfactory resolution.

• Cultivate a welcoming and exclusive atmosphere within the boutique.

• Act as a brand ambassador, embodying the Montblanc maison's values and image.

Team Leadership and Development:

• Recruit, onboard, train and develop a high-performing sales team.

• Set individual targets and manage team deficits, implement the Group/Maison people management cycle, provide constructive feedback and set clear KPI’s objectives.

• Inspire the team to achieve individual and collective goals.

• Foster a positive, transparent and collaborative work environment.

• Manage staff scheduling, attendance, and adherence to company policies.

Operations and Inventory management:

• Ambassador for all requests related to the boutique.

• Oversee all daily boutique operations, ensuring efficiency and compliance with Montblanc and Richemont policies and procedures.

• Manage inventory levels, conduct regular stock counts, and minimize shrinkage.

• Proper execution and timely delivery of boutique reports.

• Proper maintenance in the boutique, ensure the boutique is clean, well-maintained, and secure.

• Execution of promotion, incentives on boutique level, and implement and maintain visual merchandising standards in line with brand guidelines (collaboration with VM Manager)

• Ensure proper handling, storage, and display of merchandise.

• Manage point-of-sale (POS) systems and ensure accurate transaction processing.

Group and Maison Compliance:

• Boutique fiscal audits, Cycle counts, Annual stock count, After Sales/Customer Service procedures, AML and local customer regulations and processes.

• Oversee and minimize the risks of workplace incidents and compliance issues.

• Streamline operations and improve efficiencies for overall client experiences.

• Incorporate a strong culture of compliance within the team and in all operational streams.

• Ensure adequate proximity of the team to all internal and external compliance factors.

Brand Representation and Communication:

• Ensure consistent brand messaging and image presentation within the boutique.

• Communicate effectively with corporate office, management, and other departments.

• Stay informed about new product launches, brand campaigns, and industry trends.

BOUTIQUE MANAGER ENSURES:

In coordination with with Country Manager

• Definition of Sales Target and KPI’s objectives for the boutique.

• Definition, support and realizations of marketing activities in the boutique (commercial).

• Develop a merchandising concept.

In coordination with Visual Merchandising Manager

• Excellence at POS at all times and control the quality of displays.

• Adherence to appropriate display and product guidelines at all times.

In coordination with Sales Trainer

• Coaching of the boutique teams.

• Monitor self-learning progress of the team.

In coordination with Sales and Operation Manager

• Ensuring the sufficient stock level on best sellers.

• Monitor and analyze boutique model stock and define category clusters.

Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, Retail Management or a related field is preferred.

• Experience: Minimum of 8 years (+) of experience in luxury retail management, with a proven track record of achieving sales targets and leading a team. Hospitality background is welcomed.

Skills and Competencies:

• Leadership: Strong leadership and team management skills, with the ability to inspire and motivate.

• Sales Acumen: Proven ability to drive sales, understand market dynamics and implement effective sales strategies.

• Agilities : People, Change, Mental and Results.

• Customer Focus: Exceptional customer service skills and with a deep understanding of luxury client expectations.

• Organizational Skills: Strong organizational, planning and time management abilities.

• Problem-Solving: Ability to analyze situations, make sound decisions and resolve issues effectively.

• Financial Acumen: Understanding of retail KPI's, budgeting and profit management.

• Tech-Savvy: Proficiency with POS systems (SAP is preferred) , standard Microsoft office applications.

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships:Clients/Co-workers/Management/Vendors

·Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $23-$26/hr

Salary will be determined based on relevant skills and experience.

• Designing & developing complex ML & AI-driven applications to solve business problems, including natural language processing (NLP), computer vision, time series analysis, recommendation systems, etc.
• Leveraging Generative AI to build and deploy innovative multimodal RAG (Retrieval-Augmented Generation) systems and Agentic AI solutions.
• Industrialize, maintain and improve AI solutions in Google Cloud Platform.
• Manage the infrastructure with a special focus on reliance, security, and scalability.
• Exploring new AI technologies to drive innovation across Richemont.
• Developing reusable modules or templates for AI applications.
• Partnering with our Maisons to understand their unique business challenges and empower them by providing Machine Learning Engineering training, mentorship, and best practices to enhance their data capabilities.
• Partnering with Data Scientists, Analytics Engineers & IT to deliver solutions.

If you have:

• Master's or PhD degree in a relevant field such as Data Science, Artificial Intelligence, Computer Science, Statistics, Mathematics, or a related Engineering discipline.
• 2+ years of experience in Machine Learning Operations, with a proven track record of deploying and managing machine learning models.
• 2+ years of professional experience in Python programming languages and data-related libraries.
• 2+ years of professional experience in Cloud platforms (GCP preferred).
• Professional experience with infrastructure as a code, ideally Terraform.
• Professional experience in deploying generative models for various applications.
• Knowledge of Data Engineering principles.
• Knowledge of REST API and microservices.
• Autonomy, proactive, & curious with a strong sense of ownership.
• Proficiency in English is a must: Strong communication skills, ability to explain complex topics to top-level management.
• Bonus if you’re experienced in DBT and/or Infrastructure as Code (IaC).

Join Cartier and immerse yourself in a world where luxury and innovation converge, elegance meets creativity, and tradition embraces modern design. As a globally renowned jeweler and watchmaker with a 170-year heritage, Cartier is more than just exceptional products; we are the keepers of a remarkable legacy, setting the standard for high jewelry, watches, and accessories. At Cartier, your contributions will shape the future of luxury, fostering excellence, sustainability, and creativity. Your journey enriches our shared story, inviting you to play a vital role in Cartier's illustrious legacy.

HOW YOU WILL MAKE AN IMPACT

Join our team and gain hands-on experience in a dynamic supply chain environment! As a Supply Chain Intern, you will play a vital role in supporting our operations through data analysis, internal order management, and operational support. This internship offers the opportunity to develop your analytical skills, contribute to process improvements, and collaborate with cross-functional teams.

Your key responsibilities include:

Data Analysis & Reporting:

• Extract, cleanse, and analyze large datasets from various sources (e.g., SAP, Excel, internal databases).
• Develop and maintain interactive dashboards and reports using MS Power BI and Looker to visualize key performance indicators (KPIs) and identify trends.
• Utilize Python for data manipulation, statistical analysis, and automation of reporting processes.
• Present data insights and recommendations to the supply chain team to support data-driven decision-making.
• Contribute to the development and improvement of data models to ensure data accuracy and consistency.

Internal Staff Orders Management

• Manage the end-to-end process for internal staff orders across 6 countries, ensuring timely and accurate fulfilment.
• Extract order information from the system, verify product availability, and coordinate with the warehouse for order processing.
• Proactively monitor stock levels and source out-of-stock items to minimize delays.
• Communicate effectively with logistics, finance, and HR departments to resolve any issues related to order fulfilment, compliance, or payment.
• Assist in the planning and execution of annual and seasonal internal sales events, including inventory preparation, order processing, and customer support.

Operational Support

• Support the preparation of business presentations for management reviews and strategic planning sessions.
• Assist with project management activities, including tracking project timelines, coordinating meetings, and documenting action items.
• Participate in technical testing of SAP ERP system updates and enhancements.
• Collaborate with SEAO teams to identify and resolve operational inefficiencies and improve supply chain processes.
• Assist with inventory control activities, including quality checks, reconciliations, and discrepancy resolution.
• Provide administrative and ad-hoc support to SEAO Operations Department as needed.

YOUR PROFILE/KEY SKILLS

• Pursuing a Bachelor’s or Master’s degree in Supply Chain, Engineering, or a related field
• Familiarity with basic programming languages (Python, SQL) is essential
• Strong analytical skill to analyze large data sets and present findings in concise manner
• Strong proficiency in Excel is a must; data visualization tool is a plus
• Good organizational, communication, and problem-solving skills
• Self-starter with a high integrity, and strong attention to detail
• Familiarity with SAP or other ERP systems is an added advantage
• Fluent in English; an additional Asian language is a plus for effective collaboration with the SEAO team

YOUR JOURNEY WITH US

If your application is shortlisted, we will start with an introductory call to discuss the opportunity. Successful candidates will then be interviewed by the Regional Operations team, and the offer will go to the finalist who best fits the role. This is where your journey with us begins.

WHAT WE OFFER YOU

At Cartier, people are at the heart of our Maison, and we understand that the growth of our employees is integral to our success. Our six-month internship program empowers you to grow both personally and professionally with a robust onboarding program, guidance from our growing team of diverse experts and on-the-job training, ensuring you are well-equipped to navigate the challenges and opportunities ahead with confidence and strategic insight.

For any questions about the position or application process, please reach out to our Talent Acquisition Partner.

Join Cartier and immerse yourself in a world where luxury and innovation converge, elegance meets creativity, and tradition embraces modern design. As a globally renowned jeweler and watchmaker with a 170-year heritage, Cartier is more than just exceptional products; we are the keepers of a remarkable legacy, setting the standard for high jewelry, watches, and accessories. At Cartier, your contributions will shape the future of luxury, fostering excellence, sustainability, and creativity. Your journey enriches our shared story, inviting you to play a vital role in Cartier's illustrious legacy.

HOW YOU WILL MAKE AN IMPACT

We are seeking candidates who are passionate about building cutting-edge data models that support business growth and building the future of business intelligence.

Reporting to the Regional Data & Analytics Lead, you will participate in a project to transform business questions into impactful data products using advanced analytics. Operating on our data platform, your mission is to enable markets to leverage data for improved processes and decision-making, gaining experience in a fast-paced, dynamic environment. Your key responsibilities include:

Data & Analytics Projects Execution: Participate in challenging and impactful data and analytics projects across the South East Asia and Oceania (SEAO) markets, supporting the overall planning, efficient management, and successful delivery of assigned projects

• Collaborate closely with business stakeholders to understand their data needs, translate those needs into clear and concise data requirements, and develop actionable data models that address their specific challenges and opportunities.

• Develop, maintain and optimize business-ready data products that effectively support local analytical needs levering collaborative data transformation tools such as dbt

• Apply the best practices of software engineering to analytics projects including version control (e.g., Git), thorough testing methodologies, and continuous integration/continuous deployment (CI/CD) pipelines to ensure code quality and reliability

• Leverage analytics platforms available within the Group, such as Google Looker, to enable the development of data visualization solutions that empower users to make data-driven decisions

• Assist in evaluating and resolving data-related issues, including but not limited to data quality reviews, data cleansing and data integration

• Ensure data accuracy, consistency, and reliability by applying effective data governance practices

• Create and maintain comprehensive documentation of data models ensuring transparency and knowledge sharing within the teams

Analytics Upskilling: Act as an active promotor of data culture and awareness through ongoing training initiatives, development of learning materials and providing support to data users

• Under the guidance of Data & Analytics Lead, develop and deliver engaging training workshops and create comprehensive learning materials to educate users on the analytics platform, empowering them to build dashboards and extract actionable insights

• Organize and maintain documentation on the usage of the analytics platform and the creation of the main existing KPIs, following established guidelines

• Bring creative methodologies to workshop sessions with users to explore and define their business needs, identifying opportunities for data-driven solutions and foster a collaborative environment

• Use agile frameworks to regularly follow up with the data champions community and advocate for data best practices across the organization

YOUR PROFILE/KEY SKILLS

• Pursuing final year of Master’s degree in Data Science/Analytics, Computer Science, Data Engineering, or in any equivalent field

• Proficiency in advanced programming languages is essential, specifically, SQL. Python is a plus

• Experience with cloud data warehouses is mandatory, preferable with Google Cloud Platform – BigQuery

• Familiarity with data transformation tools such as DBT and LookML is highly needed

• Ability to translate complex business needs/constraints into concise technical specifications

• Excellent interpersonal and communication skills to work effectively with multi-cultural teams, build relationships with stakeholders and present findings clearly

• Self-starter with a high level of integrity, a proactive approach to problem-solving and strong attention to detail

• Demonstrated ability to multi-task and prioritize effectively to meet deadlines

• Fluent in English is required

YOUR JOURNEY WITH US

If your application is shortlisted, we will start with an introductory call to discuss the opportunity. Successful candidates will then be interviewed by the Regional Data & Analytics Lead, and the offer will go to the finalist who best fits the role. This is where your journey with us begins.

WHAT WE OFFER YOU

At Cartier, people are at the heart of our Maison, and we understand that the growth of our employees is integral to our success. Our six-month internship program empowers you to grow both personally and professionally with a robust onboarding program, guidance from our growing team of diverse experts and on-the-job training, ensuring you are well-equipped to navigate the challenges and opportunities ahead with confidence and strategic insight.

For any questions about the position or application process, please reach out to our Talent Acquisition Partner.

We are seeking a highly skilled and experienced Tech Team lead with a strong background in SAP logistics and integration to join our dynamic team. The candidate will play a pivotal role in managing a team defining, developing, and implementing solutions that seamlessly integrate our product and systems (ERP LE & EWM). This role requires a deep understanding of logistics processes, SAP functionalities, and modern integration technologies to ensure efficient and reliable supply chain operations.

HOW WILL YOU MAKE AN IMPACT?

• Team Management: Manage a team of internal and external consultants.

• Budget follow-up: Able to understand and manage a budget, and all its constraints.

• Risk management: Identify the knowledge at risk and propose solutions.

• Trus & Transparency: need to provide a full transparency to the management, and alert to be raised

• Requirements Definition: Elicit, analyse, and document detailed functional and non-functional requirements for integrating internal warehouse activities with ERP LE with or without EWM, ensuring alignment with business objectives and technical feasibility.

• Solution Design & Development Support: Work closely with development teams, architects, and external partners to translate business requirements into technical specifications and integration designs. Provide guidance throughout the development lifecycle. For this part, the Forward Deployed Product Engineer will receive support from the product

• SAP Logistics Expertise: Leverage extensive experience in SAP logistics modules to design and optimize processes, configurations, and data flows related to internal warehousing (e.g., order fulfillment, warehousing, shipping, inventory management).

• Integration & API Management: Utilize strong knowledge of micro-services, APIs, and other integration technologies to design robust and scalable integration solutions between internal systems and 3PL platforms.

• Troubleshooting & Debugging: Apply excellent debugging skills in SAP to identify, analyze, and resolve complex issues arising from 3PL integrations, ensuring minimal disruption to operations.

• Testing & Quality Assurance: Define test cases, support user acceptance testing (UAT), and ensure the quality and reliability of integrated solutions before deployment.

• Stakeholder Communication: Act as a key liaison between business users, IT teams, and PO partners, facilitating clear communication and managing expectations throughout project lifecycles, or product sprints.

• Continuous Improvement: Monitor the performance of integrated solutions, gather feedback, and identify opportunities for continuous improvement and optimization.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Education

  • Master's degree in Computer Science, Computer Engineering, or a related technical field.

  • SAP EWM Certification would be a plus.

• Experience

  • Minimum of 5 years of hands-on experience working on multiple SAP projects specifically within the logistics domain (e.g., SAP WM, EWM, SD, MM, LE).

  • Team Management experience in a challenging environment.

• Languages

  • English (fluent mandatory)

  • French and/or German are a plus

• Technical Skills:

  • Proven strong debugging skills within SAP environments (ABAP debugging, transaction analysis, etc.).

  • Good knowledge and practical experience with idocs/queue.

  • Knowledge and practical experience with micro-services architecture, RESTful APIs, SOAP, and other modern integration patterns and technologies.

  • Demonstrated experience in integrating SAP systems with external platforms, digital tools.

  • Solid understanding of logistics and supply chain processes (warehousing, transportation, order management).

  • Knowledge in EWM Outbound, inbound, and other processes flow.

• Soft Skills:

  • Excellent analytical and problem-solving abilities.

  • Strong communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

  • Ability to work independently and collaboratively in a fast-paced, cross-functional team environment. Ability to identify whenever communication to his peers or superiors in the SAPCC or business organization is required.

  • Detail-oriented with a focus on delivering high-quality solutions.

  • Good writing skills.

  • Ability to travel

This pivotal role demands a blend of strategic and financial planning, meticulous inventory management, in-depth product analysis, and comprehensive range planning. You will be instrumental in developing compelling and commercially viable collections, ultimately optimising sales and enhancing our brand's market position.

HOW WILL YOU MAKE AN IMPACT?

• Develop and execute comprehensive merchandising strategies for all product categories across our Omni-channel landscape (Bricks & Mortar and E-commerce).
• Collaborate closely with Finance and the Sales Director on forecasting, budgeting, and financial planning for all product lines.
• Monitor and analyse all key performance indicators (KPIs) including sales, stock, traffic, conversion, and profit margin on a weekly, monthly, and seasonal basis.
• Provide strategic seasonal and monthly insights on product performance and market trends to inform decision-making.
• Align with all aspects of retail pricing and intake margin in collaboration with the Design and Product departments.
• Manage all markdown strategies to maximise sales and profitability across channels.

• Lead the sales planning of all stock at a line level, ensuring optimal inventory levels across all channels.
• Develop and manage detailed sales plans by line and category for all product areas.
• Oversee in-season stock management, ensuring timely replenishment, allocation, and efficient stock flow across the Omni-channel.
• Conduct detailed size curve analysis to ensure all buys and stock allocations are perfectly aligned with customer demand.
• Set and manage the lifecycles of products from seasonal to continuous/carry-over.
• Run end-of-season events to optimize stock clearance.

• Conduct in-depth analysis of product performance, combining quantitative data with qualitative insights to understand customer preferences and market response.
• Maintain a high level of awareness of category and line performance across the entire business.
• Monitor competitor activity and broader market trends, providing actionable insights and suggesting product developments to the design team.
• Identify opportunities for product development and assortment optimization to enhance the overall offering.
• Develop strategic range plans, including pricing and option counts, in close collaboration with Design and Production.

• Responsible for pulling all necessary data and preparing comprehensive reports for weekly trade meetings, highlighting key insights and actionable recommendations.
• Perform essential administrative duties related to merchandising operations, including data entry and system updates to maintain accurate information.

HOW WILL YOU EXPERIENCE SUCCESS?

• You possess significant experience in Omni-channel merchandising, demonstrating a strong understanding of both retail and e-commerce dynamics.
• You have strong analytical and financial acumen, with the ability to interpret complex data and translate it into actionable strategies.
• You exhibit excellent planning and forecasting abilities, coupled with meticulous attention to detail.
• You have a genuine passion for product, market trends, and delivering an exceptional client experience.
• You are able to work autonomously and drive initiatives from strategic conception to successful execution.
• You are highly organised with strong administrative capabilities, ensuring smooth operations.
• You have the ability to influence creatively while maintaining a strong commercial acumen.
• You possess excellent communication, negotiation, and cross-functional partnership skills.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• 1st Interview with Line Manager - Sales Director

• 2nd Interview with HR Director

• Final with a member of Senior Management Team

Rattaché à l’acheteur sénior, l’Alternant Achats Parfums est en charge de la bonne gestion des achats packaging et sous-traitance (nouveautés & gamme) sur un portefeuille donné en collaboration avec les équipes Développement, Approvisionnements, Qualité, Formules & Règlementaire de la Direction Industrielle Parfums ainsi que les équipes de Cartier Opérations.

KEY RESPONSIBILITIES

Dans le respect des objectifs Maison, en partage avec l’ensemble de la Direction Industrielle et des équipes Cartier Opérations, il s’agira de :

• Être en charge de projets en lancement de la prise de brief à la livraison en lien avec les équipes projets + la Finance (appels d’offres & négociations / GO projet / notes de validation) dans le respect des objectifs & des délais définis et en proposant des pistes d’amélioration
• Suivre des lignes gammes avec les équipes Approvisionnements & Cartier Opération (mise à jour contrats/ négociation tarifs selon taille de lots/ …)
• Assurer la gestion des données des projets en lancement & en gamme dans les SI (paramétrage SAP) + réaliser les checks MDM
• Participer à la préparation du budget et aux négociations attenantes + à la saisie des nouvelles conditions tarifaires dans SAP
• Participer à la préparation de la feuille de route Achats et points de gouvernance Fournisseurs.
• Assurer le suivi du panel fournisseurs (CA, taux de pénétration, santé financière, mise à jour des éléments de référencement, critères CSR, suivi des certifications, etc) + la mise à jour des reportings afférents
• Assurer le suivi des KPI CSR avec les fournisseurs + la mise à jour des reportings afférents. Communiquer sur les initiatives RSE des fournisseurs.
• Suivre les facturations avec le service comptable

PROFILE

• Issu(e) de formation de niveau Master, type école de commerce, d’ingénieur, ou équivalent avec spécialité Achats
• Vous êtes attiré par le monde de la Cosmétique et des Parfums
• Vous êtes rigoureux(se), autonome et avez de grandes capacités de coordination et d’organisation.
• Vous êtes doté d’un esprit d’initiative et de capacités d’analyse.
• Vous maitrisez les outils Excel et êtes à même de créer des TCD et outils de pilotage d’activité. La connaissance de SAP et Power BI est un plus.
• Vous êtes d‘un naturel dynamique et avez un excellent relationnel.

Afin de faciliter votre intégration au sein de notre Maison, vous bénéficierez d’un parcours d’intégration, incluant notamment une formation à l’histoire et aux produits de la Maison, ainsi que différents suivis tout au long de votre alternance.

A l’issue de votre expérience, un point avec le service Ressources Humaines vous sera également proposé afin d’identifier les potentielles opportunités au sein de la Maison et du Groupe Richemont.

PROCESSUS DE RECRUTEMENT

1 – Si votre candidature est retenue, vous échangerez avec un recruteur de la Maison Cartier. Cet échange nous permettra de comprendre qui vous êtes, votre projet professionnel et vos appétences.

2 – Afin de conclure ce processus de recrutement, vous serez amené(e) à rencontrer vos potentiels futurs managers. La Direction des Ressources Humaines vous accompagnera tout au long du processus de recrutement afin de garantir une expérience candidat unique !

This internship will allow you to participate in several IT projects to assist project and program managers. Your responsibilities will include the following:

· Project administration: Initiate and maintain project documentation (Scope, budget, timeline, quality) and registers. Provide recordings/minutes of meetings.

· Report: create dashboards and project reporting

· Tracking: Track activities, issues, risks, decisions, or work packages, and identify blockers.

· Governance: Standardise project management practices and documentation, support project teams, and ensure alignment with the PMO organisation.

· Information Gathering & Consolidation: Gather, collect, and consolidate large set of information from stakeholders.

· Process coordination: Coordinate the execution of processes or work packages.

· Facilitation: Facilitate collaboration, discussions between SMEs with a common outcome.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

· You are doing a master's degree (Business or Engineering School) with a strong willingness to become Project Manager.

· You have strong communication skills, both verbal and written, curious, rigorous, and able to anticipate needs with a strong sense of initiative, and a good team spirit.

· Good interpersonal skills and action-oriented mindset

· Excellent organizational and technical skills

· Strong analytical thinking, attention to details and technicalities

· High level of personal interest in digitalization and technology

· Knowledge in IT infrastructure and operations

· Internship agreement with your school/university mandatory

· You are able to commit to a 6-months internship with starting date ASAP

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. - We value freedom, collegiality, loyalty, and solidarity. - We foster empathy, curiosity, courage, humility, and integrity. - We care for the world we live in.

YOUR JOURNEY WITH US

If your application is selected we will reach out shortly for an introductory call. As part of the interview process, we always ensure complete insight and transparency, namely, you will have the chance to meet the people who will be crucial to your future success in the role.

Cette expérience vous permettra d’avoir une bonne connaissance des données issues de l’activité media ainsi d’un écosystème data dans un contexte international et au sein d’un secteur en pleine mutation.

Rôle :

Vos missions s’articuleront autour des activités suivantes :

1/ Attributions principales :

• Assister aux Media Data Manager et Media Data Project Manager dans les différents projets en cours (Data Warehouse, Analytics, Taxonomy)
• Aide à la consolidation et analyse des données Google Analytics, Plateformes Médias, Outils reporting interne à la demande du département
• Gérer la gouvernance des accès aux outils internes du Groupe aux Maisons et aux partenaires
• Veiller à la qualité de la donnée et donner de support aux maisons dans l’outil d’agrégation de la donnée (Funnel.io)
• Maintenir le Digital Glossary et ajouter les informations à jour dans les outils (Looker et Accutics)
• Aide à la documentation technique sur Confluence
• En dépendant du profil, vous pourriez être invité à travailler avec l’équipe de data engineers sur l’analyse des données en BigQuery.

2/ Missions transverses :

• Participer à l’organisation de la réunion annuelle “HQ Media Coordination Meeting” d’octobre avec les Maisons et l’agence media
• Fournir un support à l’équipe pour les différentes présentations / meetings (auprès des agences, des Maisons, des publishers)

Profil:

Etudiant(e) en école d’ingénieur, école de commerce, université ou équivalent, vous préparez un Master 2. Vous avez une forte sensibilité aux chiffres et un intérêt sur les sujets technologiques et data science. Vous souhaitez approfondir dans le domaine du Marketing. Votre rigueur, votre autonomie, votre sens du service et votre capacité à réfléchir « out of the box » seront clé pour ce poste.
Vous parlez couramment anglais et maîtrisez les applications bureautiques, notablement excel. Des connaissances sur Google Analytics et des plateformes Médias sont appréciés

Lieu : Paris, FR (Avenue Percier – 8ème)

Début : Octobre 2026

CRC Brand Ambassador

Cartier | Coral Gables, FL

The Brand Ambassador at the Client Relations Center is responsible for delivering an exceptional service experience to all internal and external customers. This position will provide information via phone, email, and chat. The ideal candidate will have luxury retail sales experience, outstanding customer service skills, and the ability to convey enthusiasm and passion for the brand(s) they support during every interaction.

Primary Duties:

Handle inbound calls; greet all customers in a timely, professional and engaging manner.

Provide elegant written responses to customers’ inquiries via email, social media and other channels, while meeting our service expectations in each conversation.

Build lasting relationships with customers by delivering first call resolution and taking ownership of every scenario.

Assisted sales: orders initiated by phone and/or website; this will involve a great deal of data entry and knowledge of the collections and use of storytelling trainings

Initiate proactive outbound calls to clients for clienteling, celebrating milestones, communicating product launches, and providing service updates, with the goal of strengthening client relationships and enhancing their overall experience.

Consistently seek new product knowledge to act as an expert for the maison. Apply Maison storytelling and product expertise to make contextual, value‑adding recommendations.

Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales. Drive tasteful cross‑sell/up‑selling. Maintain composure through high volume or complex problems; escalate cases thoughtfully and with precision.

Answer a wide variety of customer inquiries, as well as guide clients through repairs, status of repairs, timelines, estimates, returns/exchanges, and service policy clarifications; set clear expectations and follow through.

DIMENSION

Geographical Area Under Responsibility: Client Relations Center, Americas (Latin America Focus)

JOB PROFILE

Education:

• Bachelor’s degree preferred but not required, especially in Business, Fashion, Retail or related field

Required Experience:

• 3+ years in contact center, customer service environment, retail, hospitality or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired

Technical Skills/Abilities:

• Professional Experience & Industry Knowledge
  • Experience in eCommerce, preferably within the luxury retail sector
  • Knowledge and enthusiasm for the luxury market (fashion, jewelry, etc.)
  • Ability to absorb extensive information about brand history, product offerings, and communications/advertising programs
• Technical Skills
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)
  • SAP and/or Salesforce experience is a plus
  • Strong computer literacy and technical agility to learn multiple systems and applications
  • Ability to multitask across various tools and platforms

• Client Service & Professionalism
  • High level of maturity, poise, sound business judgment, and strong change‑management skills when working with luxury and highly demanding clients
  • Excellent verbal and written communication skills
  • Strong understanding of formal and informal etiquette and culturally relevant manners
  • Organized, efficient, and detail‑oriented in day‑to‑day operations
  • Self‑sufficient, proactive, and positive attitude; strong team player
  • Quick learner with the ability to adapt to new information and processes

• Scheduling & Availability
  • Flexible availability to work Monday through Sunday, between 8am–9pm (hours subject to change)
  • Availability to work all holidays
  • Ability to travel as required

Personal Skills:

Bilingual ambassador: Spanish and English is a must. Portuguese is a plus

We Offer

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

• Providing Employment Life Cycle Support and Enhancing Employee Experience: actively participate in HR Operations from onboarding to offboarding, including but not limited to staff movement, benefits administration, personnel filing, payroll, etc. Lead a team of 3-4 to support 2000+ employees in North East Asia.

• Data Integrity and Accuracy: maintain timely and accurate employee data within HR Systems, ensuring that all profiles are up to date to support decision-making and enhance operational efficiency.

• Driving HR System Migration and Digitalization: facilitate the migration of HR systems to enhance data integrity and streamline processes across the company. Provide training, support, troubleshooting for HR staff on various HR systems, experience in HR transformation and digitalization as a key asset.

• Enhancing Employee Support and Autonomy: deliver comprehensive support for all HR-related inquiries, facilitating employees resolve issues by providing advisory services and connecting them to right tools and resources

• Contributing to HR Initiatives: play an active role in various HR initiatives and projects, such as process improvement and deployment of new HR technologies to enhance both employee experience and HR efficiency by driving continuous improvement.

• HR Compliance: self-monitoring SLAs and control points in HR processes to make sure we meet local labor laws and regulation, also company internal control requirements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• A degree in any discipline, preferably in Human Resources Management or Business Administration.
• At least 10 years of HR Operations or HR Shared Service Centre experience in sizable companies to navigate our dynamic environment; min. 5 years on a people manager role.
• Familiarity with HR systems, with HRIS background is a plus (Workday, SAP).
• Solid understanding of Hong Kong Employment Ordinance and regulatory practices ensures compliance, same for Macau and Taiwan.
• A detail-oriented approach and high level of responsibility to thrive under pressure in a highly matrixed organization.
• Customer focused, passionate to drive change and transformation with resilience and learning agility.
• Open-minded with excellent collaboration and communication skills.
• High proficiency in spoken and written English, Cantonese and Mandarin.
• Immediate availability is preferred.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

YOUR JOURNEY WITH US

You will first meet with our Talent Acquisition Team for an overview of the role. Following that, you will engage with the Hiring Manager and Function Heads to explore company culture, team structure and expectations.

여러분은 꼼꼼하고, 열정적이고, 자신감 있고, 호기심이 많고, 신뢰할 수 있으며, 도전을 좋아합니다. 여러분은 탁월한 고객 경험을 제공하면서 설득력 있고 매력적인 커뮤니케이션 및 대인 관계 기술을 가지고 있습니다.

여러분에게 기대하는 것은 다음과 같습니다.

여러분은 부티크 매니저에게 보고하며, 반클리프 아펠의 정체성과 전문성을 알리는 앰배서더가 되어 부티크에 방문하는 모든 고객들을 환영하고 서비스를 제공합니다.

부티크 팀의 일원으로서 여러분의 역할은 다음과 같습니다:

• 비즈니스에 기여 – 고객을 모객하고, 고객 로열티를 높이고, 세일즈 타겟을 달성합니다.
• 고객의 전문성 향상 – 메종의 세계, 역사, 작품 및 영감의 원천을 소개합니다.
• 탁월한 경험 제공 – 고객 맞춤 응대를 하고, 고객의 니즈를 예측합니다.
• 모든 방문객에게 서비스 제공 – 모든 고객의 요청, 애프터 서비스 및 제품 관리 조언에 응답합니다.
• 긍정적인 팀워크에 기여 – 데일리 부티크 업무에 적극적으로 참여합니다.
• 오퍼레이션 효율성 개선 – 부티크 내 툴을 숙지하고, 커머셜 정책 및 절차를 준수합니다.

역할 그 이상.... 커리어를 위한 채용을 합니다!

반클리프 아펠에 입사하시면 직원 경력 개발이 중심이 되는 메종의 일원이 됩니다. 역사, 노하우, 작품에 대한 교육을 통해 여러분은 반클리프 아펠의 아름다운 세계에 빠져들게 될 것입니다.

채용 프로세스

온라인으로 지원서를 보내주시면 검토 후 HR팀에서 면접을 위해 연락을 드립니다. 채용 프로세스에서 만나게 될 분들은 Boutique Manager, HR / Retail team 입니다.

합격하지 못한 경우 별도로 이메일을 드립니다.

CDI

Plan-les-Ouates

FOR THOSE WHO SEEK EXCELLENCE

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Head of Marketing Specialties & High-end Offer to define and implement the 3-5-year product strategy among Les Historiques, Métiers d ’Art collections and high-value timepieces, ensuring coherence with our Maison's global strategy, desirability, growth, and profitability. Reporting to the Product Marketing & Creation Direction, this role guaranties operational excellence and product data integrity, supervising quantitative/qualitative analysis and strategic launch planning, and managing a team of 3 team members. A critical responsibility for 2026 will be the integration of small series management into the launch orchestration, from brief to commercialization.

PLAYING YOUR PART

DEFINITION OF PRODUCT STRATEGY

• You will define, steer, and present the medium-to long-term product strategy for Specialties & High-End Offer
• You will shape compelling product narratives and storytelling
• You will manage product performance and competitiveness, monitoring KPIs and collaborating cross-functionally
• You will lead and present strategic product presentations internally, as well as during Watches & Wonders and other events
• You will ensure new product coherence with cultural institutions, developing 360° strategies through international partnerships to maximize desirability and business growth

STEERING PRODUCT DEVELOPMENTS

• You will coordinate new product development flow, including monitoring progress through milestones and validating prototypes and first production pieces with Design and Product Development teams
• You will steer new product launches by coordinating deployment with relevant departments across points of sale and markets
• You will participate in integrating high-end pieces development into a new governance model to ensure agility, product reliability, and enhanced customer experience throughout the production process

PROMOTION OF 360° ACTIVATION TOOLS AND PRODUCT MASTER DATA MANAGEMENT

• You will coordinate internal and external product offer tools to ensure information transmission and relevance for other departments

• You will set up the implementation of 360° Toolboxes with Marketing Communication, Sales, Retail, IT, and Digital departments

• You will create and participate in updating product training tools, whilst guaranteeing semantic and visual coherence around the product offer with Brand Content teams

• You will ensure the creation of new product references, as well as the evolution of Product Marketing information management and dissemination tools

TEAM MANAGEMENT AND BUDGET COORDINATION

• You will lead and inspire the Product Marketing Specialties & High-End team, defining vision, coordinating activities, and motivation Talents to achieve strategic objectives and foster collective performance

• You will develop Talent and manage performance

• You will monitor and manage the annual budget, including Travel & Entertainment and other expenses
  

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• A Master’s degree in Marketing or equivalent
• A strong experience in a similar role, including expertise in Strategic Marketing / Product Marketing, an excellent knowledge of High Watchmaking, and people management background
• Agility, priority management, Leadership, strong analytical and a strategic vision
• Results and service-oriented, curiosity and a strong interest in Art, Culture, and the High Watchmaking or High Jewelry industry
• Experience in deploying and implementing large-scale projects, as well as strong command of Office Suite, Photoshop, XML files, databases, and ideally Adobe Pro
• Fluency in English and French

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

If this fires your imagination, we welcome your application.

As the Sr. Manager, FP&A for Van Cleef & Arpels Americas, you will play a pivotal role in shaping the financial strategy and performance of the entity. You will lead the comprehensive planning, monitoring, and in-depth analysis of the financial outlook, with a critical focus on Network Capital Expenditure (CapEx), Sales Analysis, and Cash Flow Forecasting and Control.

Responsibilities

Strategic Planning & Forecasting:

• Actively participate in and support the development of annual budget/Latest Estimate (LE) planning cycles and long-term strategic plans (e.g. 3-year plans), ensuring alignment with overarching company goals.
• Execute accurate and timely upload of Budget/Latest Estimate (LE) data into financial planning systems, including Gemini and Anaplan, to support robust financial reporting and analysis.
• Provide strategic recommendations and actionable guidance to achieve financial targets, optimize cost structures, and identify synergy and efficiency opportunities across operational functions.
• Prepare capital investment requisitions including detailed P&L’s, supporting commentary and relevant comparatives to brand KPI’s. Provide insight on P&L specifics based on brand and/or regional metrics.
• Proactively monitor and manage CAPEX by project, comparing actuals against budget and approved investment requests. Foster close collaboration with brand teams to ensure transparency, facilitate reconciliation, and promptly identify and communicate potential variances or issues.
• Proactively monitor, manage, and report on the company's cash forecast, with a primary emphasis on net acquisitions, debtors (accounts receivable), and creditors (accounts payable). Ensure the accuracy and timeliness of cash flow projections.

Performance Reporting & Analysis:

• Provide clear and accurate financial analysis to the budget owner for cost control and planning, such as Capex analysis, variance analysis, and network sales analysis
• Prepare consolidated monthly/quarterly financial packages for business reviews, focusing on P&L, revenue drivers, and expenses, and providing insights to leadership.
• Provide timely variance analysis to business partners with commentary highlighting risks and opportunities.

• Review sales analysis to monitor evolution and trends as well as understand key drivers.

• Implement tools and processes to analyze expense evolutions and prepare monthly reports with variance insights to Store Planning Team.
• Complete ad-hoc reporting and analysis to support broader finance team as needed.
• Working collaboratively across functions to identify new opportunities, including establishing and tracking financial performance targets.

Accounting

• Partner with Accounting team on monthly and year-end close process to ensure timely and accurate submission of accruals and provisions.
• Ensure the company’s compliance with the HQ reporting requirements and accounting policies.
• Provide supporting documents for audit.

Maintain System Data Integrity:

• Maintain the integrity of Investment Management (IM) System.
• Manage Capex IO and new boutique project code creation as needed.
• Coordinate requests from local, regional and/or Group and collaborate with Finance and Corporate teams.

Qualifications

• Education: BA/BS degree in Finance or Accounting.
• Experience: 7-10+ years of progressive FP&A experience, ideally within the Retail industry, with a preference for experience in luxury consumer products.
• Financial Acumen: Strong analytical and foundational knowledge in finance, accounting, and operations, adept at navigating complex financial and operational challenges.
• Collaboration & Communication: Proven ability to build strong cross-functional relationships, collaborate effectively, and demonstrate excellent communication and interpersonal skills with a service-oriented approach.
• Adaptability & Problem-Solving: Agile, adaptable, and proactive in problem-solving and prioritization within dynamic environments.
• Analytical & Organizational Skills: Highly detail-oriented with excellent time management, organizational, and analytical skills, capable of deep-dive analysis while maintaining a strategic perspective.
• Work Ethic: Ability to work both independently and collaboratively, managing multiple projects and prioritizing effectively to meet deadlines in a fast-paced, high-growth environment.
• Technical Proficiency: Advanced proficiency in Excel, ERP systems (SAP strongly preferred), and BI reporting tools (e.g., Power BI, Anaplan).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $140,000-160,000

Salary will be determined based on relevant skills and experience.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Boutique Assistant - CARTIER, PALO ALTO

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Key Responsibilities

• Create exceptional client experiences
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
• Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
• Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
• Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
• Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
• Consistently reach and aim to exceed all KPIs

Optimize the boutique environment

• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
• Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
• Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Participate in daily set up and break down of boutique for opening/closing as needed
• Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
• Assist with special projects as needed

Maison / industry knowledge and compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
• Remain current on all industry news, local/global competition, and connection to community
• Strive for operational excellence related to the boutique environment and upholding standards
• Share and collaborate best practices with the boutique team

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

Education

• Associate’s or Bachelor’s degree preferred

Industry experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Personal skills

• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Vos missions principales seront les suivantes :

• Garantir l’application et l’amélioration des dispositions en matière de santé et sécurité au travail, environnement et protection incendie, en veillant au respect des dispositions légales (CFST, LTr, LAA, AEAI, etc.) et des directives du Groupe.
• Identifier et répertorier les dangers présents dans l’entreprise dans les domaines de la santé, la sécurité au travail et l’incendie
• Procéder à des analyses ponctuelles des postes de travail en matière de SST et d’ergonomie
• Développer une culture de la santé et sécurité au travail par l’information, la formation et l’implication de l’ensemble des collaborateurs
• Dispenser des cours de sensibilisation en matière de santé, sécurité au travail et sureté aux collaborateurs
• Proposer et mettre en œuvre des programmes de prévention des risques en matière de SST et de sureté
• Superviser et animer le comité SST et accompagner les membres dans leur rôle de référent en matière de santé et sécurité au travail
• Superviser et enquêter sur les accidents et maladies professionnelles, presqu’accidents, situations dangereuses et autres incidents. Analyser les causes racines, proposer des mesures d’amélioration et suivre leur mise en œuvre
• Suivre les indicateurs de santé et sécurité et tenir à jour des statistiques sur les accidents/incidents
• Collaborer à la gestion des opérations et dispositifs de sûreté des sites (contrôle d’accès, vidéosurveillance, rondes, etc.). Proposer les améliorations nécessaires et suivre leur mise en œuvre.
• Participer aux contrôles internes et externes et assurer le suivi des plans d’actions correctives.
• Participer activement à divers projets SST et sureté

COMMENT ALLEZ-VOUS REUSSIR AVEC NOUS ?

Vous êtes titulaire du Brevet fédéral STPS et d’une certification AEAI (ou apte à l’obtenir l’AEAI). Vous justifiez d’une expérience avérée dans un poste similaire en milieu logistique ou industriel, avec une expertise en Sécurité au Travail et Protection de la Santé (STPS), en environnement et en protection-incendie, ainsi qu’une expérience ou une sensibilité pour la sûreté et la qualité des processus.

Vous disposez de bonnes connaissances des réglementations en matière de sécurité au travail, de protection de la santé et de protection-incendie.

Rigoureux, organisé et autonome, vous avez une bonne résistance au stress et êtes capable de comprendre/anticiper les problèmes et de visionner un impact et une solution.

Excellent communicateur, vous assurez une communication efficiente avec l’ensemble des parties prenantes et vous démarquez par votre force de proposition.

Vous aimez mettre vos compétences analytiques en œuvre pour trouver des solutions efficientes en matière de santé, sécurité au travail et sûreté.

Vous parlez et rédigez parfaitement le français et avez de bonne connaissance en anglais. Enfin, vous êtes à l’aise avec les nouvelles technologies et maîtrisez les outils informatiques (MS Office, Power BI, Sharepoint, etc.).

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

- Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

VOTRE VOYAGE AVEC NOUS

Si votre candidature est sélectionnée, l’équipe RH vous contacterons pour un premier échange téléphonique.

Ensuite, un entretien avec le manager direct sera planifié.

In this role, you will contribute to the operational excellence and continuous enhancement of Cartier.com, contributing to both commercial performance and client experience across channels and SEAO markets.

Reporting to the Regional Senior E-commerce Manager, you will focus on campaign execution, on-site merchandising implementation, performance tracking, cross-functional coordination and managing day-to-day e-commerce operations, ensuring business continuity while supporting ongoing improvements to the website and operations.

Your key responsibilities include:
Campaign Planning & Execution:

• Execute on-site updates across homepage, category and product pages, aligning with defined campaign calendar

• Facilitate timely and accurate implementation of campaigns, product launches, and refreshes

• Ensure alignment between campaign priorities, product availability, and site visibility

• Proactively perform regular checks to ensure site accuracy, content consistency, and verify functionality

Website Enhancement & E-Merchandising

• Monitor website performance and identify opportunities to enhance product discoverability and on-site navigation

• Support implementation of eMerchandising to improve product discovery, storytelling, and product visibility

• Serve as a key coordinator, collaborating with Digital and central teams to swiftly resolve website issues and continuously optimize user experience

• Track and manage the resolution of website bugs, issues, and enhancement initiatives

• Ensure accurate and timely updating of Contact Information and Store Locator details across all digital platforms

System Roll-out & Governance:

• Assist in the management of key e-commerce and omnichannel systems rollout across SEAO

• Execute comprehensive system testing (KUT) during deployment of technical enhancements

• Under the guidance of senior manager, support the preparation and validation of operational reports throughout migration phases

• Contribute to process improvements, particularly in evolving environments

Reporting

• Generate weekly and monthly reports covering key performance metrics such as sales, traffic, conversion, product performance

• Support post-campaign performance reviews by consolidating and analyzing results as well as learnings

• Partner closely with the Data team to ensure robust reporting capabilities

Operations & Cross-Functional Coordination:

• Manage daily e-commerce operations – encompassing order processing, fulfilment coordination, return management, payment monitoring, fraud checks, etc.

• Foster strong collaboration with Client Relations Centre (CRC), logistics, merchandising and local markets to drive seamless end-to-end operational delivery

• Continuously identify process improvement opportunities and engage relevant stakeholders to enhance efficiency and customer experience

• Provide support for broader regional e-commerce initiatives when required

YOUR PROFILE/KEY SKILLS

• Minimum of 2-3 years of experience in e-commerce or digital roles, with a preference for regional or multi-market exposure

• Experience in website management, eMerchandising, or digital operations is a plus

• Familiarity with e-Commerce and digital tools (e.g. analytics platforms, Salesforce, GA, OMS)

• Experience in managing strong working relationships with diverse stakeholders

• Exhibit excellent attention to detail and applies a highly structured approach to tasks

• Possess keen analytical mindset, adept at interpreting performance data to drive insights

• Track record in managing projects

• Demonstrated experience in managing stakeholders

• Proactive and solutions-driven

• Comfortable operating within evolving environments and matrix structure

• Strong interpersonal and communication skills (oral and written

Part of the Communication Team, you will report to the Head of Digial Communication. As a Paid Media Specialist, you will be the driving force behind our paid digital campaigns, ensuring their strategic coordination and management across all our platforms. Your role is essential for analyzing performance, continuously optimizing the effectiveness of each campaign, and developing the best paid social media strategy. The primary objective is to increase global brand awareness, while scrupulously preserving our brands' image and equity.

Your main responsibilities will include:

• Manage and optimize paid digital campaigns (SEA & SMA) in close collaboration with digital agencies, overseeing setup, monitoring, and adjustments.

• Critically evaluate and validate paid media plans, targeting strategies, and creative approaches to ensure alignment with brand objectives.

• Analyze campaign performance through detailed KPI reporting, providing strategic recommendations for continuous optimization (e.g., budget reallocation, A/B testing, audience refinement).

• Ensure global consistency by coordinating with our seven regions for effective worldwide implementation of the paid digital media strategy.

• Drive continuous improvement through a "test and learn" approach, sharing best practices and fostering innovation.

• Align campaigns strategically with product launches, seasonal trends, and user behavior by collaborating with product and commercial teams.

• Stay abreast of digital luxury trends, proactively proposing new ideas and optimization opportunities.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We are looking for a candidate who:

• Is a true digital native, with a profound understanding of the evolving digital landscape and a keen awareness of the latest trends and innovations.

• Possesses solid experience and an in-depth understanding of the luxury industry's unique dynamics and brand preservation imperatives.

• Demonstrates expertise in leveraging campaign analytics tools to extract actionable insights and drive data-driven decisions.

• Is highly analytical, with a meticulous and structured approach to work, ensuring accuracy and efficiency.

• Has a proven ability to thrive in a complex, multi-stakeholder environment, effectively managing multiple priorities and consistently meeting deadlines.

• Has excellent proficiency in both French and English, written and spoken.

• Has a minimum of 5 years of experience in a similar role.

• Has prior experience gained within a media agency, which is essential for this position.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

L’objectif de ce stage est de compléter votre parcours académique par une expérience professionnelle stimulante.

Rejoignez dès maintenant le département des Ressources Humaines d’une prestigieuse Maison de Luxe !

DESCRIPTION DES MISSIONS

Intégré(e) au sein du pôle Business Excellence & Performance, vous accompagnerez la Learning & Development Manager sur la formation des populations siège & retail.

Vos missions :

Participer à la stratégie et déploiement de la formation :

• Assurer la communication des activités de Formation sur le réseau
• Planifier et organiser les cycles de formation et veiller à leur bon déroulement

Excellence opérationnelle et évaluation de l’impact :

• Préparer les dossiers de formation, échange avec les différents prestataires
• Gérer les formalités administratives et le suivi budgétaire
• Construire et analyser le reporting mensuel des activités de Formation et outil de mesure de la satisfaction (KPI Formation sur la plateforme e-learning…)

Autre :

• Participer à la création des contenus (In-Class, digitaux …)
• Contribuer à une veille active sur les nouveaux modes de formation et partenaires

Afin de faciliter votre intégration au sein de notre Maison, vous bénéficierez d’un parcours d’intégration, incluant notamment une formation à l’histoire et aux produits de la Maison, ainsi que différents suivis tout au long de votre stage.

A l’issue de votre expérience, un point avec le service Ressources Humaines vous sera également proposé afin d’identifier les potentielles opportunités au sein de la Maison et du Groupe Richemont.

PROFIL RECHERCHE

Vous recherchez un environnement de travail stimulant et en mutation rapide et n’hésitez pas à innover et prendre des initiatives ?

Ce stage est fait pour vous !

Les plus recherchés :

• Etudiant(e) en école de commerce, université ou équivalent
• Première expérience significative de 6 mois demandée
• Parfaite maîtrise d’Excel et de Power Point
• Bonne maîtrise de l’Anglais

Organisé(e ), autonome et fortement orienté(e) résultats, vous êtes enthousiaste et curieux(se).

Vous avez un très bon relationnel, un sens du service et un bon esprit d’équipe.

Proactif(ve), vous êtes rigoureux(se) et avez une bonne gestion des priorités

Stage à pourvoir à partir de juillet 2026, pour une durée de 6 mois temps plein.

BOUTIQUE ASSISTANT - CARTIER, SOHO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Votre mission consistera à participer aux différents salons et rencontrer les fournisseurs afin d’identifier les nouveautés en composants et broderies.

Principales missions :

COMPOSANTS

• Disposer d’une bonne connaissance des différents composants, fournitures liées au prêt à porter de luxe
• Disposer d’un bon réseau de fournisseurs et entretenir une communication fluide et rapide avec eux
• Suivre les développements spécifiques extérieurs au vêtement comme les boutons, les boucles étiquettes, etc … mais également les développements des composants et fournitures intérieurs comme, les plastrons, épaulettes, cigarettes, thermo, etc …
• Négocier les prix des développements et des composants sélectionnés
• Avec l’aide de l’acheteur, suivre les commandes des répétitions collection et respecter les deadlines des plannings
• Rechercher et proposer des substituts si nécessaire
• Préparer les handovers production et veiller à ce que les produits soient en conformité avec les législations en cours.

BRODERIES

• Disposer d’une très bonne introduction auprès des différents Artisans Brodeurs à Paris et à l’étranger, auprès des entreprises de broderie mécanique en France et à l’étranger, et auprès des artisans en transformation et manipulation des matières
• Être force de proposition, présenter les nouveautés au Studio
• Suivre les développements, broderies et ornements, négocier les prix
• Anticiper une éventuelle industrialisation des broderies et ornements développés en collection
• Respecter les délais de livraison des répétitions collection.

DÉVELOPPER/DESSINER

• Maitriser les outils de design, Photoshop, Illustrator, InDesign etc…
• Être en capacité d’établir un dessin technique ou une maquette rapide

Profil recherché :

Vous disposez d’une expérience d’au moins 3/5ans dans le secteur mode et d’une bonne connaissance des fournisseurs en Europe

Vous disposez de notions techniques sur les composants et les broderies, ainsi que des connaissances techniques sur le produit

Vous appréciez travailler en équipe et maitrisez les imprévus.

Vous faites preuve de rigueur, êtes force de proposition et vigilant aux deadlines imposés

Vous disposez d’une bonne maitrise de la suite Office, Illustrator & Photoshop

Le français et l’anglais sont requis, l’italien serait un plus.

:

The Enterprise Architect for OS & BF plays a strategic role within Group Technology by shaping and evolving the architectural landscape across foundational business domains such as Finance, HR, Procurement, Manufacturing , Traceability, Logistics, Supply Chain, and Omnichannel Operations. This role ensures that enterprise architecture provides a coherent, scalable, and business‑aligned blueprint for these vertical capabilities, enabling Richemont’s Maisons and Group Functions to operate efficiently and transform effectively.

While business domains define strategy, capabilities, and process priorities, the OS & BF Enterprise Architect ensures that these ambitions are translated into robust, sustainable, and standardized technology architectures. Acting as the architectural referent for domain‑specific solution architects and program teams, this role defines the structure, principles, and patterns that guide solution design, promote harmonization, and ensure long‑term platform viability.

A critical success factor for this role is the close collaboration with business stakeholders, solution architects, enterprise architecture peers, and technology teams to ensure that designs remain coherent across domains, compliant with Group Technology standards, and aligned with global transformation trajectories

HOW WILL YOU MAKE AN IMPACT?

• Provide domain specific architectural leadership

  • Serve as the architecture authority for all OS & BF functional domains, defining how application, data, and integration landscapes should evolve to support business strategy.

  • Translate business capability needs into target architectures, high level designs, and actionable architectural guidance.

• Guide and harmonize solution delivery

  • Support and coach solution architects across Finance, HR, Procurement, Manufacturing, Logistics, Supply Chain, and Omnichannel programs.

  • Ensure that solutions adhere to enterprise principles, domain boundaries, integration standards, and technology guardrails.

• Lead and animate design authorities

  • Chair or co-chair Design Authority sessions for OS & BF, ensuring consistent architectural decision making.

  • Validate solution designs and manage architectural risks, tradeoffs, and technical debt considerations.

• Define and maintain domain reference architectures

  • Build and update business capability maps, target state blueprints, domain architecture models, and transition roadmaps.

  • Provide reusable patterns, architectural building blocks, and guidelines specific to OS & BF domains.

• Support major transformation programs

  • Engage with initiatives such as composable ERP modernization, manufacturing & supply chain digitization, traceability platform development, omnichannel platform evolution, HR platform enhancements, and procurement transformation.

  • Ensure architectural coherence across program streams and alignment with enterprise wide roadmaps.

• Promote cross domain alignment

  • Represent the OS & BF domains in enterprise-wide architecture forums and contribute to global architectural principles.

  • Identify cross domain dependencies and drive harmonization across Applications, Integration, Data, Technology, and Security domains.

• Ensure compliance with standards and governance

  • Guarantee adherence to enterprise architecture standards, security guidelines, integration patterns, and technology frameworks.

  • Support quality gates, governance processes, and architectural assurance mechanisms.

• Evaluate emerging technologies and innovation opportunities

  • Assess innovative solutions relevant to vertical domains (e.g., AI in operations, automation in supply chain, digital twins in manufacturing, advanced analytics in finance).

  • Recommend opportunities for modernization, simplification, or consolidation.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Significant experience as an Enterprise Architect in a complex, large-scale enterprise.

• Strong knowledge of enterprise architecture frameworks (e.g., TOGAF, SABSA, Zachman) and their application.

• Strong expertise in one or more domains: Finance, HR, Procurement, Manufacturing, Logistics, Supply Chain, Retail/Omnichannel, etc.

• Deep understanding of ERP platforms (e.g., SAP S/4HANA), HRIS systems, supply chain suites, and related enterprise platforms.

• Proven ability to design and maintain target architectures, capability models, and transition roadmaps.

• Fluency in architecture modeling and documentation tools (e.g., LeanIX, ArchiMate, etc.).

• Ability to translate control objectives into practical, repeatable, and standardized technical controls.

• Balances the long-term (“big picture”) and short-term implications of individual decisions and organization goals.

• Ability to estimate the financial impact of EA alternatives and apply multiple solutions to business problems.

• Skilled at influencing, guiding, and facilitating stakeholders and peers in decision making.

• Ability to work effectively in a team environment and guide cross-functional teams on architectural topics.

• Technology neutral: unbiased toward specific technologies or vendors, focused on outcomes.

• Fluency in English is required; fluency in French is an asset.

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have relevant working experience of +3yrs with strong knowledge of luxury brands, the fashion industry and current trends whilst being product savvy.

You have tertiary study preferably in finance, accounting, merchandising, supply chain operations

exposure to a matrixed business operations, market dynamics and client requirements in the industry and a strong track record and proven results in adapting & implementing global product strategies.

You are analytical, curious, positive, flexible, organized, reliable and eager to build the success of the Maison with excellent interpersonal skills at all levels. You show initiative, ownership, and commitment.

You master English, and other Asian language(s) would be a plus and are proficient in Microsoft Excel & Powerpoint with SAP experience an asset.

What are we expecting from you?

Reporting to the Merchandising Manager, this role is responsible for executing daily operational and distribution activities across the Oceania retail market and boutiques.

The role requires a commercial mindset, with a proactive approach to monitoring stock availability, identifying potential opportunities and/or risks, and supporting efficient distribution across the network.

Your role will be to:

Operational Execution & Flow Management

• Manage daily operational activities to ensure smooth and accurate stock movement across boutiques and distribution channels.
• Key SAP user. Be proactive on resolving system blockages, supporting root-cause identification on system issues to improve reliability.
• Proximity to retail organisation with regular boutique communication and visits; exchange of feedback with frontline to enhance service levels and business needs.
• Act as a reliable coordination point between operations, retail teams, and internal stakeholders.
  Follow up with relevant stakeholders to ensure operational requests are completed efficiently.

Distribution Support & Availability Monitoring

• Support distribution planning by monitoring stock levels and availability across the network to maximize sales opportunities.
• Close monitoring on staff purchase, best sellers' movement to ensure timely replenishment.
• Provide accurate sales and stock reporting to support distribution planning decisions.

Operational Accuracy, Risk Awareness, Escalation & Continuous Improvement

• Maintains strong accuracy in system updates, stock movements, communications and reporting.
• Provides timely updates and ensures key information is shared effectively.
• Anticipate potential operational and/or distribution issues i.e. stock shortages, delivery delays, or system inconsistencies.
  Timely coordination and escalation to stakeholders to minimize business impact.
• Support development on streamlining operational procedures, reporting tools, and communication platforms.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online.
If your profile matches our search, you will be contacted by our TA team for an interview.
Along the recruitment process you will meet the Merchandising Manager for Oceania, Senior Human Resources Manager for Oceania and the MD for Oceania.

Otherwise, you will receive an email to inform you that your application has not been successful.

Sales Manager

Montblanc | New York City

Reports to: Boutique Manager

Role Overview

Reporting to the Boutique Director the overall responsibility for the Sales Manager role is co-manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

Responsibilities (or Mission)

• Plans and directs the day-to-day sales operations of the boutique.
• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Develop a strong sales team to deliver consistent luxury client experience.
• Implementation and execution of sales initiatives
• Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability.
• Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas together with the District Manager.
• Participates in the annual review process

Qualifications

• A bachelor's degree or its equivalent; at least 5 years of experience in retail sales.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Lead and directs the work of others.
• Excellent understanding and appreciation of the luxury goods markets
• Excellent communication skills both verbal and written to people of varying levels and cultures;
• Excellent interpersonal skills with the ability to cultivate good working relations within the company;
• Highly creative. Out-of-the-box thinker;
• Self motivated seeking challenge and growth
• Strong analytical and organizational skills;
• Microsoft Office, SAP, experience with Client Relationship Management systems and Outlook

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $90,000 - $110,000

Salary will be determined based on relevant skills and experience.

.

Duration: 6 months

Location of the internship: Paris 8th arrondissement

Remuneration: from €1300 gross per month (depending on the level of studies)

Advantages: Access to private sales, right to telework, 75% of travel expenses covered by the company

The objective of this internship is to complete your academic course with a stimulating professional experience in an international environment.

Join the Communications Department of a prestigious Luxury Brand now!

WHAT WE OFFER:

Within the Digital Team (Communication Department), you will have a support role in the coordination of 'Digital and Website' actions. As such, you will report to the digital project manager and carry out the following duties:

• Support the digital team in the follow-up and coordination of the website orchestration.
• Support in the management of the website content planning.
• Assist in the deployment of digital campaign strategy through benchmarks (identify trends, best practices …)
• Collaborate closely with HQ teams (creative, editorial, Ecom, etc...) ensuring smooth communication and alignment.
• Collaborate with market/regions as well as external partners.
• Provide general support on digital projects and day to day tasks within the team.

To facilitate your integration into Cartier, you will benefit from an induction programme, including training in the brand's history and products, as well as various follow-ups throughout your internship.

At the end of your experience, an appointment with the Human Resources department will also be offered to identify potential opportunities within the Brand and the Richemont Group.

REQUIREMENTS

The ideal profile:

Student in last year of business/communication school, with a strong interest in Digital Marketing or E-commerce.

Basic understanding of website management and CMS tools

Understanding of UX/UI principles and customer journey optimization

Interest in emerging digital trends is a plus (Personalization, immersive experiences…)

You are curious, meticulous, and have good analytical, deductive, project management skills.

You are also dynamic and responsive, have a team spirit, and want to discover the world of Jewellery.

Written and spoken fluency in the English language is indispensable.

Looking for a stimulating and fast-paced work environment?

This internship is for you!

RECRUITMENT PROCESS

1 - If your application is accepted, you will be interviewed by a Maison Cartier recruiter. This exchange will help us to understand who you are, your professional project and your skills.

2 - To conclude the recruitment process, you will meet your potential future managers. The Human Resources Department will support you throughout the recruitment process to ensure a unique candidate experience!

Stage de 6 mois à pourvoir à partir de Octobre 2026 à Cannes.

Directement rattaché au département Expérience Client, vous serez en charge:

Vous êtes ambassadeur de la Maison et de son image tant en interne qu’en externe.

Vous transmettez le raffinement, l’élégance et l’innovation qui inspirent les créations de la Maison.

Richemont Senior Watchmaker

Richemont Regional Functions | Fort Worth, TX

About Richemont Group: Richemont is a Swiss luxury goods conglomerate that owns several of the world's leading companies in the fields of jewelry, watches, and accessories. Our Maisons are renowned for their exceptional craftsmanship, timeless design, and unwavering commitment to excellence. We are dedicated to preserving the heritage of fine watchmaking while embracing innovation and pushing the boundaries of horological artistry. Joining Richemont means becoming part of a global family that values passion, precision, and unparalleled quality.

About the Role: We are seeking a highly skilled and experienced Senior Watchmaker to join our esteemed team. This pivotal role involves the meticulous repair, maintenance, and restoration of high-complication mechanical timepieces from our prestigious Maisons. The ideal candidate will possess an exceptional understanding of horological mechanisms, a keen eye for detail, and a commitment to upholding the highest standards of craftsmanship. As a Senior Watchmaker, you will contribute to our legacy of excellence, ensuring that each timepiece functions flawlessly and retains its intrinsic value.

Key Responsibilities:

• Perform comprehensive diagnostics, servicing, and meticulous repairs on a wide range of mechanical watches, including high-complication movements (e.g., chronographs, perpetual calendars, tourbillons). This includes precise disassembly, cleaning, lubrication, reassembly, regulation, and component replacement or fabrication.
• Conduct thorough quality control checks, including timing, water resistance, and aesthetic inspections, to ensure optimal performance and appearance.
• Ability to follow instructions and efficiently provide a high level of quality.
• Provide technical guidance and mentorship to junior watchmakers.
• Stay abreast of the latest advancements in watchmaking technology and techniques through continuous learning and professional development.
• Collaborate and communicate effectively with colleagues and other teams to ensure seamless service delivery.

Required Experience:

• A recognized watchmaking qualification from an accredited institution (e.g., WOSTEP, SAWTA, AWCI 21, or equivalent). A High School Diploma or GED is preferred.
• Minimum of 7-10 years of professional experience as a watchmaker, with significant exposure to high-end mechanical movements and complications.
• Proven expertise in the repair and servicing of a diverse range of luxury watch brands.

Required Skills:

• Exceptional manual dexterity, precision, and strong attention to detail.
• Profound knowledge of horological theory, movement construction, and diagnostic techniques.
• Proficiency with specialized watchmaking tools and equipment.
• Strong problem-solving abilities and a methodical approach to complex repairs.
• Ability to work independently and as part of a team in a fast-paced, high-standards environment.
• Excellent communication skills, both written and verbal.
• A deep passion for horology and a commitment to continuous learning.

Desired Skills (Advantageous):

• Experience with specific Richemont Maisons' movements (e.g., Cartier, IWC, Jaeger-LeCoultre, Vacheron Constantin, Piaget, Panerai).
• Fluency in additional languages (e.g., French, German, Italian, Spanish).
• Experience in training or mentoring junior watchmakers.
• Computer skills are a plus.

Salary will be determined based on relevant skills and experience.

This position offers limited relocation assistance.

Duration: Alternance - 12 months

Location of the contract : Paris 8th arrondissement

Remuneration: from €1300 gross per month (depending on the level of studies)

Advantages: Access to private sales, right to telework, 75% of travel expenses covered by the company

The objective of this contract is to complete your academic course with a stimulating professional experience in an international environment.

Join the Communications Department of a prestigious Luxury Brand now!

JOB DESCRIPTION

Main Purpose: Within the Communications department, the Editorial & Messaging Project Manager Assistant supports the team in the implementation and monitoring of the editorial strategy. He/she contributes to the consistency of messages and content across the Maison's various touchpoints, in line with its positioning, values, and the objectives of the various areas of expertise (Media, Press, Website, Social Media…).

KEY RESPONSIBILITIES

1/ Editorial Strategy & Content

• Participates in researching and preparing elements for the definition of the editorial strategy for communication campaigns (identification of key themes, editorial angles, message hierarchy).

• Contributes to the development of narrative concepts and content writing (copywriting).

• Assists in the elaboration of editorial briefs (storytelling, key messages) and ensures coordination with the 360 Communication teams and other expertises (Media, Press, Website, Social Media) for brief consolidation.

• Supports the deployment and execution of the editorial strategy, collaborating with internal teams to ensure the implementation of defined messages across different touchpoints (digital, CRM, local markets…).

• Assists in the development of the annual digital editorial calendar in collaboration with the Social Media team, taking into account the Maison's key moments on an international and local scale.

2/ Benchmarks & Creative Prospection

• Conducts continuous monitoring of trends in luxury, art, and communication fields to feed benchmarks and sharing sessions with creative teams.

• Proposes creative and innovative ideas to enrich content and editorial approaches.

Profile:

• Education: Student pursuing a Master's or Bachelor's Degree (Bac+3/4/5) in Communication, Arts, Marketing, or equivalent.

• Experience: First experience (internships, academic projects) in communication, marketing, or project management, ideally in the luxury industry.

• Skills:

• Good understanding of communication challenges, particularly in the luxury sector.

• Analytical and synthesis skills, curiosity for communication strategy and its translation into creative concepts.

• Curious, open-minded, with a strong interest in culture and creative fields.

• Autonomous, organized, and rigorous. Ability to manage priorities.

• Comfortable working in an international environment.

• Fluent in English (written and spoken) is essential.

Contract Type: Apprenticeship or Professionalization Contract (Alternance)

RECRUITMENT PROCESS

1 - If your application is accepted, you will be interviewed by a Maison Cartier recruiter. This exchange will help us to understand who you are, your professional project and your skills.

2 - To conclude the recruitment process, you will meet your potential future managers. The Human Resources Department will support you throughout the recruitment process to ensure a unique candidate experience!

The In-House Stylist plays a key role in shaping the Dunhill styling identity across multiple touchpoints, including E-commerce, Marketing, Training, and Visual Merchandising. Working closely with the VM team and cross-functional partners, the stylist ensures that all product styling reflects the Dunhill brand, British heritage, and seasonal collection narratives. The role contributes to showroom presentations, mannequin styling guidelines, and training materials, helping to maintain a consistent and elevated retail experience globally.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

General:

• Report directly to the Visual Merchandising Director.

• Work collaboratively across Ecomm, Marketing, Training, and VM to ensure consistent styling across all brand platforms.

• Participate in collection styling sessions and showroom preparations.

• Contribute styling insights, notes, and inspiration to help guide mannequin looks and retail styling best practices.

Ecommerce:

• Support the Creative Services team with product styling for all E-commerce shoots, including product laydowns and ready-to-wear looks on models.

• Pull and build complete outfits based on the seasonal buy and key collection looks.

• Support all off-cycle shoots with styling preparation and execution.

• Ensure styling reflects the collection narrative and aligns with the brand’s visual direction.

Training:

• Develop 360 styling and collection training modules in both printed and video formats.

• Create styling videos that outline the do’s and don’ts of British styling in the context of the Dunhill brand.

• Lead in-store styling sessions across regions to support retail teams.

• Provide guidance on how to build complete looks using key products from each collection.

Marketing:

• Support styling needs for off-calendar marketing shoots, including lookbooks, made-to-measure shoots, and gifting catalogues.

• Collaborate with the marketing and creative teams to ensure all styling reflects the brand’s aesthetic and collection vision.

Visual Merchandising:

• Support all collection showroom activities in London and Milan.

• Focus on ready-to-wear styling and presentation for showroom environments.

• Work closely with Simon and the Design teams to select and build key looks for presentation.

• Dress and style all mannequin looks for Best Practice sessions at Bourdon House.

• Dress and photograph mannequin looks for inclusion in VM directives.

• Create clear styling guidelines and look direction for VM directives to support global retail teams.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity

• We foster empathy, curiosity, courage, humility, and integrity

• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the HR Manager

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?
• Profil type Ingénieur Génie Mécanique, Microtechnique ou Industriel avec une première expérience en gestion de projets, ou profil technicien justifiant une expérience de gestion de projets similaire avec une expérience d’au moins 5 ans.
• Très bonnes facultés de communication, maitrise du français, aisance relationnelle et rédactionnelle.
• Acteur convaincu par la Santé et Sécurité au Travail et l’Environnement.
• Orienté résultats et doté d’une bonne capacité d’analyse et de synthèse.
• Excellente maîtrise des outils informatiques et de la suite Office.
• Connaissance de l’anglais et/ou l’allemand permettant les interactions commerciales et techniques avec nos partenaires (fournisseurs, prestataires) un atout.
• Curieux, doté d’un fort sens pratique et passionné par la technique
• Autonome et rigoureux.

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?
Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.
- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité. - Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

VOTRE VOYAGE AVEC NOUS

Rejoignez un environnement de travail stimulant où l'héritage de l'horlogerie de luxe rencontre l'innovation.

Nous nous réjouissons de recevoir votre candidature complète sur notre site de carrières. Si vous correspondez au profil recherché vous aurez un premier contact téléphonique avec notre équipe RH afin de convenir d’un entretien.

You have a proven experience in luxury retail or hospitality. You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English, and other Asian language(s) would be a plus.

What are we expecting from you?

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
• Serve all our visitors – answering to all client’s requests, after sales services and care advices;
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner SEA, the Area Retail Manager SEA and the Boutique Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.

Reporting to the Technical Supervisor of the Department, the QC Technician is responsible to perform quality controls on all kind of watches. The position requires a high level of dexterity and focus to handle small parts and provide a best-in class quality.

Perform tasks following accepted industry standard procedures for product repairs

Responsibilities

Pressure test: Testing all kind of watches according to specification of the different brands/models regarding the pressure resistance expectation and being able to

QC fail the ones not passing the test

Esthetical and functional check: Checking that our watches are in our esthetical expectations according to our standards, as example:

• Cases
• Pushers
• Dials
• Hands
• Crystals

Checking that the functions of our watches are accurate, according to our standards, as example:

• On time
• Hands aligned
• Chrono-function
• Wet testing
• Handling of straps
• Maintain tools

0h-24h test / Power reserve

• Being sure the different watches are following the brand expectations on 0-24h
• Being sure the watches concerned are in the specification of the brands power reserve

Qualifications

Education:

• High School Diploma or GDA

Required experience:

• Technical experience in the watch industry is preferred.
• Working experience with luxury brands is a plus.

Technical skills / abilities:

• High level of dexterity and focus to handle small parts, with a strong attention to detail.
• Understanding of Mechanical Applications is a plus.
• Ability to follow instructions and efficiently provide a high level of quality.

Other Skills and Attributes:

• Proven ability to work in a fast-paced environment.
• Good communication and listening skills.
• Computer skills are a plus.

An Ambassador of Cartier and will become your second nature in the Boutique and at external Client events. You will have the mission to deliver an outstanding service to high value guests while making them feel at home in our Boutique.

By proactively building a strong relationship with your Client’s portfolio, you will guide them across our Creations to deliver unique Client experience. Thanks to your team spirit, working towards individual targets as well as making a key difference to the shared team objectives will be your two main goals. Your contribution will be key to a seamless and smooth running of the Boutique operations.

The unique nature of our client's boutique means you have a realistic opportunity to deliver an amazing experience for guests. Our client can provide outstanding product training and development, but we need the passion, commitment and drive from you.

HOW WILL YOU MAKE AN IMPACT?

Passionate and excel in understanding luxury client needs. You are delighted to cherish a true relationship with your Clients. As you will first join a team, you’re excited to create great energy with your team members. You will be welcomed by a friendly and open-minded and diverse team that focuses on providing an ultra-personal service. Each of them have unique skills, competencies and different background that you will learn from.

If you have a relevant experience of working in and succeeding in a Luxury Watch or Jewelry retail environment, you have a strong interpersonal and sales skills, you speak fluently English & German and you have a positive energy, then this challenge will be perfect for you!

APPLY NOW IF YOU ARE THE UNIQUE TALENT WE ARE LOOKING FOR!

Missions :

Structurer, harmoniser et piloter :

• les activités parajuridiques,

• les processus achats / procurement,

Afin de garantir sécurité juridique, conformité, maitrise des engagements et performance économique, en cohérence avec les standards d’exigence d’une maison de luxe.

Responsabilités clés :

• En collaboration avec le département légal du groupe Richemont : superviser la gestion juridique opérationnelle : contrats, conformité, documentation et support aux équipes
• S’assurer du bon respect de la politique procurement (avec les opérationnels en amont puis dans les systèmes)
• Faire le lien entre juridique Groupe et business : supervision des sujets légaux de la Maison sur toute la chaîne de valeur
• Suivi de la Proprieté intellectuelle (shooting légaux, dépôt des designs, coordination des contentieux, veille ..)
• Gestion des freelance (contrats, négociation et facturation)

Profil :

• Bac +5 droit spécialisation dans les contrats ou la propriété intellectuelle

• 10 ans d’expérience idéalement comme juriste au sein d’une Maison de mode et maroquinerie

• Expérience en groupe structuré (luxe / retail / industries créatives)

• Solide expertise contrats + négociation + procurement

• Anglais courant

Compétences clés :

• Vision stratégique & capacité de structuration

• Rigueur et sens du détail

• Forte capacité de négociation

• Orientation business & résultats

Ce stage s'articule autour de deux axes : une expérience significative en Trade Marketing complétée par des responsabilités clés en CRM.

• Trade Marketing : Au coeur de ce stage, le stagiaire apportera un soutien essentiel à l'organisation et à la coordination des activations en boutique (retail et wholesale), contribuant à créer des expériences mémorables pour nos clients. Cela inclut l'assistance dans la planification et l'exécution de soirées événementielles, de cocktails exclusifs, et d'opérations spontanées visant à dynamiser les ventes et renforcer l'image de marque de Montblanc.
• CRM : En parallèle, des missions CRM comprendront la rédaction et la traduction de newsletters, en lien avec le calendrier du siège (HQ).

Responsabilité 1 : Retail Activations

• Soutien à l’organisation et l’exécution d’événements en boutique.
• Suivi des événements et des actions d’activation : budget, KPIs, ROI.
• Recherche proactive de nouveaux fournisseurs et partenariats afin d’améliorer l’expérience client et optimiser le budget.
• Recherche proactive de nouvelles idées d’activation en boutique.

Responsabilité 2 : Wholesale Marketing

• Aide à la définition des plans marketing pour le réseau wholesale en étroite collaboration avec les partenaires et le responsable des ventes afin d’atteindre les objectifs.
• Veiller au respect des brand guidelines.
• Création de kits d’outils et de supports pour les partenaires.
• Aide à la gestion budgétaire.

Responsabilité 3 : budget

• Suivi rigoureux du budget marketing.
• Contact quotidien avec les prestataires pour les demandes de devis.

Responsabilité 4 : Campagnes eDM (newsletter)

• Relecture des traductions, du wording et approbation des e-mails.
• Communication quotidienne avec l’équipe globale et l’agence CRM.
• Soutien aux partenaires wholesale dans leurs stratégies de newsletter.

Formation : formation supérieure en master marketing, vous justifiez impérativement d’une première expérience dans le monde du luxe, ou en Trade Marketing.

Vos points forts :

• Vous justifiez d’un très bon niveau d’anglais.
• Votre orthographe est irréprochable.
• Vous êtes rigoureux, proactif et autonome.
• Vous avez une bonne connaissance de l’univers du luxe et de ses enjeux.

Stage de 6 mois – date de début souhaitée : juillet 2026

We are seeking a highly analytical and detail-oriented HR Assistant Manager, Cost Planning to assume a critical role in driving strategic HR financial planning across Southeast Asia & Oceania. This position involves close collaboration with regional business leaders, HR Business Partners (HRBPs), Centres of Excellence (COEs), and the Financial Planning & Analysis (FP&A) team to manage and optimise the HR cost and headcount planning processes for our diverse Maisons and functions.

The successful candidate will operate at both strategic and operational levels, leveraging their expertise to influence key stakeholders and deliver significant business impact. This role represents a great opportunity for Finance professionals seeking to transition into Human Resources, or for HR professionals aiming to deepen their financial acumen within a strategic context.

KEY RESPONSIBILITIES

HR Cost and Headcount Planning

• Partner closely with regional business leaders, HR Business Partners (HRBPs), Centres of Excellence (COEs), and the Financial Planning & Analysis (FP&A) team to gather requirements, validate data, and ensure alignment on HR cost and headcount strategies, ensuring a good quality of headcount planning & its costs track, analysis, assumption and forecast.

• Conduct in-depth financial analysis of HR expenditures (i.e. personnel costs etc.), identify trends, variances, and potential risks or opportunities.

• Prepare comprehensive data for regional business leaders, HR Business Partners, and the FP&A team, offering actionable insights.

• Enhance the efficiency and effectiveness of the planning & controlling process in collaboration with HRBP and Finance team.

• Develop and maintain robust forecasting models for HR costs and headcount, ensuring accuracy and responsiveness to business changes. Monitor actuals against budget and forecast, providing regular updates and re-forecasts as needed.

• Standardise HR planning & controlling process and ensure consistency in assumptions across Maisons and markets

• Challenge the business to ensure proper cost discipline and justify significant variances.

• Serve as the bridge of communication between Finance, HR, and the business at the local and regional level.

• Ensure all HR cost planning activities adhere to internal policies, financial regulations, and local labour laws.

KNOWLEDGE & SKILLS:

• Bachelor’s degree in Finance, Accountancy, Business Analytics, or Statistics is highly preferred

• At least 5 years of experience in related areas such as FP&A or Business Analytics

• Exceptionally well-organised with an aptitude for data; strong data analytical skills, including advanced knowledge of MS Excel, Powerpoint, and SAP

• Able to develop strong, cooperative relationships within HR teams and with business functions / leaders

• Excellent verbal and written communication skills (in English)

PERSONAL ATTRIBUTES:

• Resilient in the face of challenging situations

• Fast-learner and adaptable to change

• Strong interpersonal / consultative / business partnering skills

• Continuous improvement mindset to reduce non-value-added activities

• Able to prioritise amidst multiple timelines and deliverables

COMMENT AUREZ-VOUS UN IMPACT ?

Vous serez en charge des tâches suivantes :

• Définir les projets : contexte, objectif, périmètre, risque, ROI (Return On Investment) et planning

• Animer une équipe projet pluridisciplinaire avec des acteurs internes et externes

• Résoudre les problèmes techniques

• Assurer la communication transversale et ascendante des projets

• Être garant des standards projets définis

• Garantir les délivrables, le délai et le budget des projets

• Prendre en compte les aspects de sécurité et environnementaux

• Capitaliser et verrouiller les résultats des projets (via les standards)

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?

• Vous êtes étudiant en école d’ingénieur avec une orientation dans les process de production, le management industriel et souhaitez construire votre parcours professionnel dans le domaine du génie industriel

• Vous êtes une personne autonome, proactive, organisée et rigoureuse, possédant de fortes capacités d’analyse, de synthèse, de communication et sachant gérer les priorités

• Vous avez la capacité à faire aboutir des projets complexes dans le respect des délais qui vous sont impartis.

• Vous disposez d’une forte orientation terrain et d’une appétence pour la technique et les procédés de fabrication

• Vous avez de solides connaissances des outils informatiques usuels

• Vous avez une excellente capacité relationnelle et d’écoute

QU'EST-CE QUI DISTINGUE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

- Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

- Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

- Nous prenons soin du monde dans lequel nous vivons.

VOTRE VOYAGE AVEC NOUS

Nous vous proposons d’évoluer dans un environnement de travail stimulant, combinant l'héritage historique du savoir-faire de l'horlogerie de luxe avec les technologies de pointe de l'industrie 4.0.

Vous bénéficierez d'une formation approfondie tout au long de votre stage (métier & gestion de projet), ainsi que d'un accompagnement personnalisé pour atteindre vos objectifs professionnels.

Nous sommes convaincus que l'autonomie est un élément clé pour la réussite professionnelle, c'est pourquoi nous offrons un environnement de travail qui vous permettra d'être pleinement responsable dans votre travail.

Nous nous réjouissons de recevoir votre candidature complète sur notre site de carrières. Si vous correspondez au profil recherché vous aurez un premier contact téléphonique avec notre équipe RH afin de convenir d’un entretien

YOUR MISSION:
As a Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

HOW WILL YOU MAKE AN IMPACT?

Sales & turnover

• To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

Customer Service Excellence

• To represent the highest standards and promote Maison’ name and image inside and outside the Boutique

• To “WOW” your Customer with an unexpected, audacious and incredible experience!

• To ensure a constantly perfect personal appearance

• To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards

• To gain qualitative Customer data and improve the Boutique Customer portfolio

• To develop Customer loyalty through excellent Service and Treatment

Visual Merchandising

• To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance

• To ensure a constant Boutique cleanliness and tidiness

Boutique Operations

• To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required

• To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock

• To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance

• To respect, apply and promote Security rules and mindset

• To report key information to Maison’ knowledge of information systems

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Min. AAS (전문학사) or Bachelor's (학사) degree holder preferred

• Strong Achievement, Curiosity, Hardworking nature and Empathy

• First professional experience preferably gained in Retail

• At least experienced 2 years in luxury & high-end field

• One local language(Korean), and ideally be able to speak in Chinese & English would be perfect

• An organized person with an excellent attention to detail and high Customer Treatment standards

• A team player with excellent interpersonal skills and multi-tasking ability

• A touch of Audacious and Incredible

• Computer Literate

• Knowledge of Product (Luxury Goods)

Please note that you must be enrolled in a university for the entire duration of the internship.

MAIN PURPOSE
As part of the European Cartier team, the CRC coordinator will work closely with senior management teams to provide assistance with administrative tasks, teams support & accompany the development of the Amsterdam platform as a strong Relational hub of excellence within the Cartier Maison.

KEY RESPONSIBILITIES

• Assist the Head of CRC in various tasks and projects
• Coordinate, organize and follow major teams’ events, external visits in partnership with concerned departments and projects
• Support our department in special projects/initiative and ensure their coordination
• Provide seamless support to leadership teams
• Support teams in day-to-day operations
• Organize, execute, and assist with activities (staff meeting, all-hands meetings, on-sites/off-sites, and team social events).
• Ensure qualitative communication internally to inform, update and promote activities and projects within the CRC

SKILLS

• Strong organizational skills & time efficiency
• Excellent communication skill
• Ability to lead and coordinate different projects
• Ability to work with cross-functional teams and roles
• Ability to take initiatives

PROFILE

• Areas of study in communications, business management/development or hospitality
• Luxury background is a plus
• English mandatory as main working language
• Self-motivated, pro-active and persistent

HOW DO WE KEEP YOU SMILING?

This internship enables you to develop yourself in an international environment. You can expect to gain excellent insight into luxury markets, as your team members will gladly share their years of expertise with you.

This is a paid internship (including commuting allowance).

YOUR JOURNEY WITH US

If your application is selected, we will reach out to you within 2 weeks for an informal introductory call.
In the interview process with us, we always ensure you have complete insight and transparency.

If this sounds like the perfect opportunity for you, apply now!

Richemont is an equal opportunity employer.

• 재고 이동 (입고 및 트랜스퍼), 보관 (금고, 재고 수량 및 사양), 리포트 및 서류 작성 (예약, 컨사인먼트, 재고, 트래픽, 인보이스, 아카이빙, 메일)을 효과적으로 실행합니다.
• 워크샵의 컨택 포인트로서 세일즈 어소시에이트와 긴밀하게 협력하여 리페어 프로세스, 고객 서비스 활동, 스페어 부품 재고를 관리합니다.
• 긍정적인 팀워크에 기여하고, 데일리 부티크 업무에 적극적으로 참여합니다. 개인 지식 및 스킬을 향상시키고, 세일즈팀의 백오피스 업무에 대한 이해도를 높이기 위해 그룹 교육과 화상 학습 플랫폼을 개발하여 교육합니다.

역할 그 이상.... 커리어를 위한 채용을 합니다!

반클리프 아펠에 입사하시면 직원 경력 개발이 중심이 되는 메종의 일원이 됩니다. 역사, 노하우, 작품에 대한 교육을 통해 여러분은 반클리프 아펠의 아름다운 세계에 빠져들게 될 것입니다.

채용 프로세스

온라인으로 지원서를 보내주시면 검토 후 HR에서 면접을 위해 연락을 드립니다. 채용 프로세스에서 만나게 될 분들은 Boutique Manager, HR / Retail team 입니다.

합격하지 못한 경우 별도로 이메일을 드립니다.

Job Responsibilities

1.売上達成

ロジェ・デュブイのコマーシャル戦略と目標に則して、毎月、及び年間のブティックにおける売上目標の達成

2.卓越した顧客サービス

ブティック内において、ロジェ・デュブイのブランド名とイメージを最高水準に高めるアンバサダーとなる

顧客が予期しない、大胆でかつすばらしい、新しい体験を提供する

常に、完璧な個人としての装いを保つ

ブティックにおいて、ロジェ・デュブイのガイダンスと基準を踏まえ、電話やメール、SNSを通じお客様と密接にコンタクトを図る。

顧客情報を的確に入手し、データの質を向上する

優れたサービスとおもてなしを通じ、顧客のロイヤリティーを高める

3.ビジュアルマーチャンダイジング

最高水準のディスプレイと調度品をブランドガイダンスに則し、順守する。

常にブティックを清潔で整理された状態に保つ

4.ブティックオペレーション

チームミーティング、イベント、棚卸し、そして日々のオペレーションを行う

販売の際、カスタマーサービス、包装、ストックからの商品の補充など、ほかのアンバサダーをサポートする

在庫補充、ディスプレイの維持、アクセサリー販売のフォローアップ、そしてメンテナンスなどのブティックマネージャーによる指示を遂行する

セキュリティールールと考え方を順守し、促進する

Profile

強い目標達成意欲、好奇心とビジネスへの情熱をお持ちの方。

リテール業界もしくはホスピタリティー関連（ホテル・航空業界などの経験があれば尚可）での経験をお持ちのプロフェッショナルな方

言語：日本語（流暢）、英語もしくは中国語ができれば尚可

細部にわたる高い水準の顧客対応を優れた対応力で組織化できる方

優れた人間関係構築スキルとマルチタスク能力のあるチームプレーヤーの方

大胆かつ斬新な発想をお持ちの方

パソコンスキルの高い方

募集要項：

深川プラットフォーム勤務 カルティエ時計技術者

レポート先：カスタマーサービス本部ウォッチワークショップ 担当チームリーダー

深川プラットフォームに常駐し、カルティエウォッチの修理を担当いただきます。研修はOJTが中心となり、研修内容並びに期間は経験に応じ決定します。

カスタマーサービス本部では、修理ニーズや社会的変化に迅速に対応できるよう、複数の業務に柔軟に従事できる体制を構築しています。また、技術者としての成長の機会として、他のロケーションへ短期サポートや異動も積極的に提案しています。従いまして、当面は記載された業務を主として従事いただきますが、中期的には他ブランドや他職務の追加、他ロケーションでの就業の可能性があります。

業務内容：

• ブランドポリシーに沿った時計修理（主にオーバーホール。ベーシックなETAムーブメントからクロノグラフ、スモールコンプリケーションまで。簡易な外装修理やテストまで広く実施。ただし分解・磨き・外装洗浄は他チームで担当するため、業務の対象外）
• 納期、品質、生産性、関連部署との協力を維持した業務遂行
• ワークショップ内の５Ｓ実践

求めている人材：

• 時計の専門知識を備え、3年以上のオーバーホール修理の経験必須
• 修理に関するシステム入力作業や部品の検索ができる
• 論理的に考え、誠実に行動できる
• ラグジュアリーブランドの時計技術者として責任感と自律性をもって仕事ができる
• チーム内並びに前工程/後工程を含む関連部署とチームワークを維持でき、良好なコミュニケーションができる
• 気づいた変化に柔軟に対応し、生産性向上・品質向上・顧客重視のための改善マインドを常にもっている
• 日本語（母国語レベル）必須

• 見積もり分析の経験 尚可
• お客様と直接のコミュニケーション経験 尚可
• 英語の読み書き、会話 尚可

アルフレッド・ダンヒルは、彼の革新性によって、デザインと機能性の両方に優れた最高品質の製品を生み出すことができました。 ダンヒルのストーリーを語り続けるダンヒルの従業員たちはつねにその価値を守り続けています。 アルフレッド・ダンヒル・リミテッドは、世界トップのラグジュアリー製品グループのひとつであるリシュモングループに属しています。 ダンヒルは、全世界に1000名以上の幅広い職種の従業員を有するグローバルカンパニーです。

ダンヒルは、1号店を1893年にロンドンにオープンし、その後1920年代初期にパリやニューヨークに拡大しました。当時ダンヒルのストアは、「最もラグジュアリーに設えられた、男性のためのラグジュアリー専門店」として知られていました。 ダンヒルのネットワークは、1960年代初期の香港や東京、そして1990年代の中国での開店によって、20世紀を通して拡大してきました。 ダンヒルは現在、真のグローバルブランドとして、アメリカ、ヨーロッパ、中東、アジアで店舗展開をしています。ダンヒルの販売チームは、世界中のいずれのダンヒルにおいてもお客様に他にはない体験をご提供することを誇りとしています。

募集要項：

ダンヒルブティックでの接客・販売、売上・在庫管理業務、 店舗内の商品レイアウト実行、顧客情報管理業務 等

求めている人材：

-海外ブランドの販売経験をお持ちの方
-スーツやジャケットなどのカスタムオーダーの経験をお持ちの方
-ブランドの歴史や理念を深く学ぶ姿勢をお持ちの方 -お客様ひとりひとりとじっくり向き合う接客をしたい方
-店長やマネージャーへキャリアアップをめざす意欲をお持ちの方

応募資格：
-メンズウエア販売の経験をお持ちの方 -高卒以上

あなたの主なミッションは、旗艦店において、お客様の記憶に強く残る顧客体験を提供し、チームメンバー全員がやりがいを持って働ける環境を作り、意欲的かつ持続可能な業績を生み続けるような強力なクライアンテリングを実現・実行していくことです。

主な業務内容

事業展開:

• 国内・国外の両方にまたがる顧客層の拡大とビジネス全体の成長を目指すことで、メゾンの評判と魅力の向上に大きく貢献する
• 限定商品の発売や特別なイベントの実施など、ブティックのポジショニングと商品提供を強化するパートナーシップやコラボレーションを模索する
• 国内のビジネス環境と売上への影響を、競合他社の商業活動も含めて、把握する

クライアンテリング(購入体験) :

• 顧客の獲得に焦点を当てた、戦略的なクライアンテリング・アプローチを行う
• 特別なサービスや顧客体験に精通し、特別イベントやプレビューを主催し、顧客を獲得する
• 一貫性のあるプレミアムなメゾン体験を開発・維持するために、自らが模範となり、顧客や見込み客との個々の関係を発展させる
• ブティックチームと協力し、すべてのCRMとクライアンテリングのイニシアチブを推進し、モニタリングする
• VVIPデータベースの構築と開発

ブティックの業績および運営管理：

• メゾンの目標に沿った、定量的かつ定性的な目標の達成
• メゾンとブティックの売上目標を達成するためのダイナミックなアクションプランの提案、決定、管理、実行
• 業績を推進、管理、報告する。ブティックビジネスに関する深い知識を身につけ、チームと共有する
• チームメンバーに対してセールスのプロフェッショナルとしてのリーダーシップを発揮し、関連するKPIを用いてチームと個人の業績目標を設定する
• 新しいツールやサービスを確実に導入し、変革を推進する
• ブランドおよびグループのコンプライアンスポリシーに従って、ブティックの運営を管理する
• チームが店頭で最高のパフォーマンスを発揮できるよう、メゾンとリシュモンにおけるすべての手順が完璧に守られるよう徹底する

メゾン・アイデンティティの代表 - メゾンのアンバサダーとしての活動:

• 旗艦店を市場におけるメゾンのショーケースとし、メゾンのアイデンティティと価値を充分に表現する責任を負う
• メゾンのアンバサダーとして、顧客や国内の業界内でのメゾンのイメージの一貫性を保つ
• アンバサダーとして、グループおよび海外本社とのあらゆる交流の主要な窓口となる（ブティックの紹介、訪問やイベントの企画など）
• メゾンが確立した価値観とプレゼンテーションの様式に情熱を持って従う

チームマネジメントと人材開発:

• 最適な組織を設計し、適任者を採用し、ブティック内の人材パイプラインを積極的に確保する
• 社員の個々のモチベーション、ニーズ、懸念を理解し、対処することで、チームと良好な関係を築く
• チームのトレーニングの必要性を特定・定義し、各メンバーに適した育成プランを作成・周知する
• 定期的なロールプレイやその場でのコーチングを通じて、ブティックにおけるビジネス志向のアプローチを開発し、個人とチームのパフォーマンスを一貫して向上させる
• コーチング、トレーニング、モチベーションアップなど、高いプロ意識を持って模範を示す
• 結束力のあるチームスピリットを引き出すことで、チームに強い目的意識を与え、エンゲージメントを強化する
• メゾンの戦略とビジョンに基づき、ブティックチームとコミュニケーションを図り、連携させ、モチベーションを高める
• KPI・期待以上のパフォーマンスを達成するためパフォーマンス管理を推進する

プロフィール

• 顧客との関係：富裕層顧客および主要ステークホルダーとの関係構築と管理における豊富な経験
• チームマネジメントと人材育成：天性の強いリーダーシップ、チームを率い人材を育成した実績
• ラグジュアリーに関する専門知識：ブランド、トレンド、顧客の期待など、ラグジュアリー環境に関する深い知識
• オペレーショナル・エクセレンス：店舗運営に関するオペレーションを全方位的に管理し、オペレーションの効率化とブティック全体のエクスペリエンスを推進する専門知識
• 10～12年のリーダー職経験、高いコミュニケーション能力と対人能力
• 読み書きおよびスピーキングにおける流暢な英語スキル
• 母国語もしくは流暢なレベルの日本語スキル

ショップ売上予算達成の為の販売戦略立案と実行および進捗・業績管理

チームマネジメント（管理・育成・評価）

• ブランドアンバサダーとして、DNAを体現したサービスを実施し、侵透させる
• スタッフの販売スキル向上
• 高いレベルでのサービスの提供

ショップの効率的・効果的な運営

• 店頭・後方業務の管理・改善

ステークホルダーとの協働のための、良好なリレーション構築

• 百貨店・各種取引先との連携、交渉、対応窓口
• 社内各部署との適切な連携（情報提供、提案/進言）

Requirements:

経験: 5年以上のアパレル業界経験

• 百貨店での経験が望ましい（百貨店内のインショップ）

その他: ファッションへの情熱があること

• クロエのブランドイメージを体現できること
• 売上予算達成の為の手段を自ら考え実行できること

• Do you have relevant experience in training or education? Jewelry, gemology knowledge is a plus.
• Do you have an academic background in education, training, Jewelry, gemology, luxury, art or culture?
• Are you recognized for your sense of organization, responsiveness, dynamism, and positive energy?
• Are you able to prioritize, work under pressure, be proactive and provide qualitative work?
• Are you a good manager, with a solid sense of team spirit, agility and reporting?
• Do you have strong skills in presentation & demonstration, both in Japanese & English?

If this is the case, then we would love to hear from you!

What are we expecting from you?

L’ECOLE, School of Jewelry Arts, was established in Paris in 2012 with the support of Van Cleef & Arpels. The mission of L’ECOLE is to transmit jewelry culture to the public at large through 3 main pillars: know-how, gemology and art history of jewelry. L’ECOLE organizes courses, lectures, exhibitions, offline and online events as well as other activities.

The Education Manager of L’ECOLE, School of Jewelry Arts Japan ensures transmission and understanding of contents, by delivering various educational tools and assets and by managing teachers.

• You will search for, recruit and manage internal and external teachers, both individually and collectively as a team.

• You will supervise the preparation and local adaptation of contents for courses (including translation, proof reading, etc.), publications, conferences and the library, as well as events outside L’ECOLE campus.
• You will oversee the training of teachers in coordination with general guidelines, to ensure consistency and quality in teaching methods and to optimize resources.
• You will establish and supervise a liaison with relevant internal and external stakeholders on the schedule, the purchase and preparation of teaching materials, and other activities in the development of courses.

More than a job … it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

Send your application online If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, L’ECOLE Japan Director, Japan President, and L’ ECOLE International Education & Research Director.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Sales Support

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client-ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdey's high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Inventory Management

• Assist with daily stockroom operations, ensuring accurate receiving, tagging, storage, and replenishment of merchandise.
• Assist with regular stock counts as directed by the business.
• Assist with the in-store processing of online orders.
• Manage the processing of returned items in accordance with company procedures.

HOW WILL YOU EXPERIENCE SUCCESS?

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset and a passion for luxury retail.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals

Richemont owns some of the world’s leading luxury goods Maisons, with strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Wholesale Salesforce Developer Lead

“Challenges and changes are your motto, and you are fan of the retail world?

Do you enjoy contributing to future-ready Solutions?

Are you looking to implement the latest technologies and build applications that constantly improve our clients and retailers’ lives?

If yes, then apply now!

A customer and service oriented obsessed team is waiting for you to step up and have an impact on our transformation.

Richemont is seeking a talented and highly motivated Wholesale Salesforce Developer Lead to join our dynamic “Wholesale Engagement” teams. This role is crucial in building and maintaining scalable, secure, and reliable infrastructure to support Richemont Maisons’ digital platforms.

In collaboration with the Technology Team Lead, you will lead and support the development team to deliver successful features and automations that will make the operational activities of our product more efficient.

You will work closely with the Product Specialist, Technical Lead and Solution Architect to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.

You will support the refinement of the product backlog while proactively removing impediments. You will have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.

Your expertise in Salesforce configuration, Apex programming, and Lightning components will be key in helping the team deliver high-quality solutions that meet business requirements.

Your role will also include facilitating Scrum ceremonies, mentoring team members, and fostering a culture of continuous improvement.

This position requires working in a global environment and eco-system with distributed teams across multiple countries and time zones, collaborating with stakeholders at different management levels.

• You support the Product Owner in refining the product backlog (e.g., writing user stories, clarifying acceptance criteria).
• You enable the team’s success by removing impediments and managing escalations.
• You provide technical guidance to developers delivering custom solutions, leveraging Salesforce technologies such as Apex, Visualforce, Lightning Web Components, and other relevant tools.
• You take ownership of onboarding new team members and mentor the development team to ensure consistent adoption of engineering best practices.
• You communicate and collaborate with architects, admins, configuration experts, and stakeholders on status, risks, and technical issues.
• You understand platform dependencies and proactively anticipate potential regressions.
• You actively participate in Agile ceremonies and provide regular updates on feature progress within the sprint.
• You safeguard the functional and technical health of features through peer cross-testing and active involvement in all test phases.
• You help the support team troubleshoot production issues and deliver high-quality fixes.
• You manage escalations end to end, taking all necessary actions to drive timely resolution.
• You partner with stakeholders to capture and analyze business requirements, translating them into technical solutions on the Salesforce Service platform.
• You customize and configure Salesforce applications (e.g., workflows/flows, Process Builder, validation rules, and security controls).
• With a client-centric mindset, you identify opportunities and recommend creative solutions to extend the platform beyond out-of-the-box capabilities.
• You stay up to date on Salesforce features and enhancements and assess their applicability to the organization.
• You collaborate with cross-functional teams to identify and implement system improvements and best practices.

• Play a pivotal role in a major, worldwide Wholesales transformation journey, collaborating across the dev teams to shape the future for some of the world's most prestigious Maisons.
• Be at the forefront of innovation, gaining exposure to the latest trends and cutting-edge technologies in a dynamic and forward-thinking environment.
• Thrive in a results-driven yet genuinely supportive work environment where your daily activities are consistently interesting, challenging, and diverse.
• Work within an Agile framework, contributing to high-quality deliverables and efficient project execution alongside a dedicated team.

• Bachelor’s or master’s degree in Information Technology or Computer Science or equivalent experience.
• Excellent problem-solving, communication and leadership skills.
• Strong knowledge and experience with Agile methodologies.
• Experience managing a development team.
• Experience with Jira and Confluence is a plus.
• Minimum 8 years of experience in Salesforce development with:
  • solid experience in back/front-end development on Salesforce platform
  • experience with REST integrations
  • good understanding of security models
  • basic knowledge of Salesforce administration
• Salesforce certifications
  • Salesforce Certified Platform Developer I (mandatory)
  • Salesforce Certified Platform Developer II
  • Salesforce Certified JavaScript Developer
• Strong technical knowledge of Salesforce products (ability to investigate and debug issues)
• Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript).
• Previous exposure to test automation technologies and best practices is a plus.
• Fluent English required.

• If your application is selected, we will contact you ASAP for an informal introductory call.
• The next step from there would be a first technical interview with an area team representative; and if there is a match, you will have a personal meeting with him/her and our HR Business Partner.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

#RICHEMONT #REVEALTHEEXCEPTIONNAL

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Richemont is seeking a talented and experienced Scrum Master to play a pivotal role in supporting the delivery of cutting-edge Client Interactions solutions within our dynamic Client Platforms area. This is an exceptional opportunity to join a high-impact team at the forefront of a major, multi-Maison, worldwide Salesforce initiative, shaping the client experience for some of the most prestigious luxury brands globally.

You will thrive in a truly global environment, collaborating with highly distributed teams across different countries and time zones, fostering a culture of agility, continuous improvement, and high performance.

As a dedicated Scrum Master, you will be the heartbeat of our Rendez-Vous (book an appointment) team. Your primary mission will be to empower these teams to deliver high-quality, impactful solutions on time and with exceptional efficiency, along with participating in the business design of new features to be implemented.

RESPONSIBILITIES

• Serve as Scrum Master for your project team (Service Cloud, Marketing Cloud and Front end), guiding them through the implementation process and facilitating all scrum ceremonies.
• Continuously improving the ways of working to bring effectiveness and efficacy to the implementation teams.
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog.
• Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution.
• Work closely with Salesforce developers and administrators to understand technical requirements and constraints.
• Perform business design and reflect it in Jira tickets in collaboration with Product Owner.
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment through KPI of the Product team.
• Facilitate effective communication and collaboration within the team and across departments.
• Collaborate with cross-functional teams to identify system improvements and best practices.
• Promote a positive team environment that encourages creativity, innovation, and excellence.
• Support business design team in case of workload fluctuations enacting as a business analyst when needed.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certified Scrum Master (CSM) or equivalent certification.
• Minimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment.
• Experience of at least 2 years working as a business analyst, preferably in Salesforce environment.
• Ability to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions.
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration.
• Exceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels.
• Experience with Confluence, Jira & Zephyr enterprise.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• A self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes.
• Fluent English required.
• Ability to work in a complex, fast-paced, distributed environment with high expectations.

HOW WILL YOU MAKE AN IMPACT?

• Vendor Master Data Management: Create, maintain, and deactivate/block vendor records in MDGS, ensuring accuracy, completeness, and compliance with data standards. Identify and resolve data quality issues by collaborating with business requesters and suppliers to obtain accurate information.

• Supplier Engagement & Onboarding: Act as the primary contact for suppliers, communicating data requirements, guiding the submission process, and collecting necessary documentation (e.g., register of commerce, Tax registration, beneficiary bank details, Supplier Organization form). Support supplier onboarding by ensuring accurate and complete vendor master data.

• Collaboration & Issue Resolution: Liaise with business requesters to understand their needs and collaborate with internal stakeholders (Regional MDM, Procurement) to ensure compliance. Proactively identify, investigate, and resolve data discrepancies with suppliers and internal teams, escalating complex issues as needed.

• Compliance & Documentation: Ensure adherence to company policies, procedures, and regulatory requirements related to vendor master data. Maintain accurate and up-to-date documentation of vendor master data processes.

• System & Process Improvement: Identify opportunities to enhance vendor master data processes and systems. Participate in projects to implement new features or enhancements to MDGS system and contribute to the development of data standards.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in vendor master data management, procurement, or a related field.

• Understanding of vendor master data principles, best practices, and procurement processes (a plus)

• Familiarity with ERP systems (e.g., SAP, SAP MDG S, Oracle)

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

• Excellent written and verbal communication skills in both English and French, German is a plus. Additional languages make the difference

• Excellent communication, interpersonal, problem-solving, and analytical skills

• Strong attention to detail, accuracy, organizational, and time management skills

• Ability to work independently and collaboratively

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity,

- We foster empathy, curiosity, courage, humility, and integrity,

- We care for the world we live in.

YOUR JOURNEY WITH US

If your application is selected, we will reach out to you ASAP for an informal introductory call, The next step from there would be a first interview with our Swiss HR Applications & Projects Manager; and if there is a match, you will have a personal meeting with him/her and our HR Business Partner.

Nous recherchons un(e) stagiaire pour accompagner le développement produit au sein de l'équipe R&D & Innovation.

COMMENT FEREZ-VOUS UN IMPACT?
Au sein du Pôle Matériaux & Hardware, vous participerez à :

• Conception 3D de pièces métalliques (CAO - Rhino / Solidworks / Blender)

• Développemet de pièces de maroquinerie : fermoirs, boucles, éléments techniques et esthétiques

• Réalisation de prototypes numériques et préparation des fichiers pour prototypage

• Analyse de faisabilité technique (assemblage, tolérances, contraintes matière)

• Collaboration avec les équipes R&D, style, achats et industrialisation

• Suivi de développement avec les fournisseurs (France, Italie)

• Participation à la recherche de nouvelles solutions techniques et de finitions

• Vous travaillez sur des produits concrets en lien direct avec la colleciton

• Vous évoluez dans un environnement mêlant création, technique et exigence produit

VOTRE PROFIL:
Etudiant(e) en fin de cursus en école d'ingénieur, design industriel ou formation spécialisée en conception 3D

Vous avez une sensibilité aux produits forte (luxe, maroquinerie, objet)

Vous maitrisez un logiciel de CAO (Rhino, Solidworks ou équivalent, Blender est un plus).

Vous possédez une rigueur technique et la capacité à comprendre un produit dans sa globalité. Vous êtes capable de passer d'un concept 3D à une pièce industrialisable.

Curieux, autonome et challenger.

Intérêt pour les matériaux, procédés industriels ou fabrication métal.

Vous comprenez les contraintes réelles de développement en maroquinerie de luxe.

Vous êtes diplômé(e) d’un diplôme d’ingénieur généraliste orienté production, conception ou matériaux et avez une première expérience au sein d’un département Méthodes, Bureau d’Etudes ou Développement ?
Vous avez un excellent relationnel et vous savez faire preuve d’assertivité ?
Vous gérez vos projets dans les temps impartis tout en faisant preuve de rigueur et de flexibilité ?
Votre capacité à travailler en équipe et votre capacité à proposer seront de réels atouts pour ce poste.

Qu’attendons-nous de vous ?

Rattaché(e) à la Directrice d’Atelier, en lien avec la Cheffe de Projet Méthodes, vous pilotez le cycle de vie d’un panel de références de pièces de Joaillerie et de Haute Joaillerie répétitive. Vous jouez un rôle clé dans l'optimisation de nos processus de fabrication en contribuant directement à la qualité et à l'efficacité de notre production.

Vous êtes en charge des transferts de produits en binôme avec le département des méthodes centrales.
Vous assurez la collecte, l'analyse et l'exploitation des données techniques et des plans. Vous rédigez et mettez à jour les nomenclatures, les gammes de fabrication et les modes opératoires, tout en garantissant le suivi rigoureux des qualifications.

Vous définissez et mettez en œuvre les actions nécessaires pour assurer les contrôles qualité des pièces, incluant la rédaction des fiches dimensionnelles et poids, dans le respect des délais impartis.

En binôme avec les Formateurs métiers de l’Atelier, vous jouez un rôle d’anticipation des risques et de validation des différentes phases jusqu’à la production des pièces : validation fonctionnelle, outillages, process de fabrication etc.

Vous animez et participez activement aux démarches d'amélioration continue sur les produits en gamme, en synergie avec les équipes de production, qualité et les formateurs. Vous accompagnez les Chefs d'Atelier dans la mise en place des actions nécessaires à la production et à la résolution proactive des problèmes.

Vous réalisez les essais nécessaires concernant les processus de fabrication spécifiques (collage, gravure, rhodiage, etc.) pour valider et optimiser la mise en production des pièces.

Dans le cadre de vos missions, vous êtes amené(e) à travailler sur l’ERP SAP ainsi qu’avec d’autres applications internes.

Plus qu’un poste … une expérience !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.
Vous aurez ainsi l'opportunité de participer à une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations

Le Processus de recrutement

Postulez directement en ligne

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe Recrutement pour un premier échange. Vous rencontrez ensuite la Responsable RH et la Directrice d’Atelier.
Sinon, vous recevez un email vous informant du refus de votre candidature.

Au sein de notre équipe IT, votre mission sera de participer activement à la migration d'une de nos solutions de Business Intelligence, en travaillant sur l’étude de cas préalable puis sur l'ensemble du pipeline de données, de l'ingestion à la visualisation.

VOS RESPONSABILITÉS CLÉS :

• Analyse de l'existant : étudier la solution actuelle, mener des entretiens avec les utilisateurs clés, proposer des solutions d'optimisation modernes.

• Développement du flux des données : Concevoir et développer des pipelines d'ingestion de données avec Talend, créer l'architecture des données sur GCP BigQuery, implémenter des transformations de données avec le framework dbt.

• Développement de tableaux de bord : concevoir et développer des tableaux de bord interactifs sur Looker, mettre en place des indicateurs de performance et assurer la maintenance et l'évolution de ceux-ci.

• Veille technologique : se tenir informé des dernières tendances et technologies en matière de data engineering et proposer des solutions innovantes pour améliorer nos processus.

COMMENT RÉUSSIREZ-VOUS CHEZ NOUS ?

• Formation : Projet de Master pour étudiant en dernière année

• Langue : Français, Anglais

• Compétences réseaux: Développement GCP (Big Query), DBT, Looker, Talend, langage SQL

• Compétences professionnelles : connaissance en base de données, maîtrise des concepts de data warehousing et data modeling, intérêt pour les technologies de traitement et de stockage de données.

• Compétences personnelles : gestion de projet, esprit d'analyse et de synthèse, écoute active, esprit d'équipe et d'initiative

Début du stage : Juillet 2026

Durée : 6 mois

Lieu du stage : Paris 8ème

Gratification : jusqu’à 1400 euros bruts mensuels (selon niveau d’études)
Avantages : Accès aux ventes privées, droit au télétravail, 75% du titre de transport pris en charge par la Maison

Ce stage est l’occasion pour vous de compléter votre parcours académique par une expérience professionnelle stimulante au sein d’un environnement international. Rejoignez dès maintenant la Direction Marketing International d’une Maison de Luxe française de référence !

NOTRE PROPOSITION :

Au sein de l’une de nos quatre Directions Marketing Internationales, vous intervenez en soutien d’un ou de plusieurs Chefs de Produit sur ses missions. Vous développerez ainsi vos compétences en développement produit et votre connaissance des clients et du marché.

Dans le cadre de ce stage et grâce à l’accompagnement de votre tuteur, vous serez amené(e) à contribuer aux missions suivantes :

• Découverte du métier de Chef de produit Développement : analyses chiffrées & pricing, participation à l’élaboration du plan stratégique et des plans de collections, aux brainstormings, à certaines réunions de développement et à la rédaction des briefs créatifs, gestion des prototypes et des shootings photos, construction du 360 produit.
• Analyse des ventes, recommandations stratégiques et participation à la réalisation des business review mensuelles : Analyses mensuelles et annuelles des ventes par ligne de produits, suivi du lancement des nouvelles collections, création de reportings de vente et analyses spécifiques ad hoc.
• Rédaction des outils d’aide à la vente des nouveautés : Participation à la création des Product News à destination des vendeurs sur l’intégralité des marchés, définition de l’univers du produit et rédaction des fiches produits.
• Etude de la concurrence : Veille concurrentielle produits en vue de l’élaboration des plans de collections (prix et nouveautés), analyses des stratégies de pricing, analyses de tendances, rédaction de rapports liés à ces analyses.
• Gestion des demandes des marchés et autres départements de la Maison.
• Accompagnement des Chefs de Produit tout au long du cycle du produit sur les missions opérationnelles et missions ponctuelles (contribution à la préparation des présentations produits, suivi des plannings de développement, couverture de shootings, création de boards, etc.)

Dans le cadre de votre arrivée au sein de notre Maison, un parcours d’intégration incluant notamment une formation à l’histoire et aux créations de la Maison vous sera proposé, ainsi que différentes actions de développement et de suivi tout au long de votre expérience à nos côtés.

A l’issue de votre stage, un point avec la Direction des Ressources Humaines vous sera notamment proposé afin d’identifier les potentielles opportunités au sein de la Maison Cartier et du Groupe Richemont.

PROFIL RECHERCHE :

• Etudiant(e) en école de commerce, université ou équivalent, vous préparez un Master 1 ou un Master 2.
• Première expérience significative de 6 mois en Marketing
• Orienté(e) résultats, vous êtes à l’aise avec les données chiffrées et disposez de très bonnes compétences analytiques qui s’illustrent notamment par une excellente maîtrise d’Excel et de PowerPoint.
• Anglais courant.
• Vous êtes également reconnu(e) pour votre sensibilité produit et votre sens créatif ainsi que pour votre bon sens du relationnel, votre proactivité et votre orientation service.

Vous recherchez un environnement de travail stimulant et en mutation rapide ?

Ce stage est fait pour vous !

PROCESSUS DE RECRUTEMENT :

1 – Si votre candidature est retenue, vous échangerez avec un recruteur de la Maison Cartier. Cet échange nous permettra de comprendre qui vous êtes, votre projet professionnel et vos appétences...

2 – Dans le cadre de notre processus de recrutement, nous vous inviterons à réaliser un entretien vidéo autour d’une création de la Maison Cartier.

3 - Afin de conclure ce processus de recrutement, vous serez amené(e) à découvrir l’environnement de la Maison lors d’un Marketing Day, au siège. Cet évènement vous permettra de rencontrer vos potentiels futurs managers et des collaborateurs de chez Cartier. La Direction des Ressources Humaines vous accompagnera afin de vous proposer une expérience candidat unique et immersive !

＜仕事内容＞
1: ブティックオペレーション&アドミニストレーション
法令順守／在庫管理／時間管理／アフターサービス／ブランディング
2: ブティックパフォーマンス&セールス
売上管理／店頭フォーカス／イベントの準備と実施／レポーティング／デベロッパー折衝
3: カスタマーフォーカス
クライアンテリング／サービス向上
4: チーム&ピープルマネジメント
チームビルディング／スタッフトレーニング／キャリア開発／パフォーマンス改善

＜求められる条件＞
・マネジメントリーダーシップスキル
・オペレーションスキル
・コミュニケーションスキル
・問題発見・解決力
・ビジネス感覚
・論理的思考
・顧客分析力

- Develop and execute a regional client strategy aligned with global headquarters and APAC business objectives.

- Drive client acquisition, retention, reactivation, and lifetime value growth.

- Identify and nurture VIC (Very Important Client) and top-tier client segments.

- Monitor regional client KPIs and implement action plans to optimize performance.

Retail Partnership & Leadership

- Partner closely with Commercial Director and Head of retail to embed clienteling culture in stores.

- Train and coach store teams on client engagement, CRM usage, and luxury service excellence.

- Support store events, private appointments, and high-profile client activations.

- Ensure consistent client experience standards across all APAC markets.

CRM & Data Analytics

- Oversee CRM strategy and ensure effective utilization of client data.

- Analyze customer insights to identify trends, opportunities, and areas for improvement.

- Collaborate with global CRM teams to localize initiatives for APAC markets.

- Ensure data quality, compliance, and best practices across the region.

Events & Client Experiences

- Lead planning and execution of exclusive regional client events and brand activations.

- Partner with Marketing and Communications teams to create elevated, brand-aligned experiences.

- Identify strategic partnerships that enhance client engagement and brand desirability.

Performance & Reporting

- Track and report on client KPIs, including recruitment, retention, repeat purchase rate, and VIC growth.

- Provide regular performance updates and strategic recommendations to the Managing Director and global teams.

- Manage regional client budget effectively.

Qualifications & Experience

- 8–12+ years of experience in luxury retail, CRM, or client development roles.

- Proven track record in managing high-value client portfolios across multiple markets.

- Strong understanding of the Asia Pacific luxury consumer landscape.

- Experience working in a regional or multi-country capacity preferred.

- Excellent interpersonal, communication, and presentation skills.

- Strong analytical mindset with proficiency in CRM systems and data analysis tools.

- Ability to travel regionally as required.

Key Competencies

- Strategic thinking with strong commercial acumen

- Relationship-driven and client-centric mindset

- Leadership and influence across multicultural teams

- High level of discretion and professionalism

- Strong project management and organizational skills

• High Jewellery Business Analysis/Reporting/Tools: Providing business analysis, presentations, reporting, budget support, and managing sales force and analysis tools for HE clients. Monitoring HE sales daily on SAP and updating the HJ Tableau.
• High-End Events: Supporting client participation in international, regional, and local High Jewellery events, including preparation, execution of individual treatment plans, and on-site support.
• Merchandising: Managing daily HE needs/requests from boutiques, watch specialists, and regional/international merchandising teams, including checking piece availability, transfers, shipment monitoring, stock balancing, and quality checks.
• High-End Community: Animating the prestige community with product information and event updates, participating in training programs, developing a monthly newsletter, supporting client analysis, and managing client treatment actions.
• Commercial Support (High End Sales): Following up on invoicing with Sales Associates, managing after-sales service, resizing, packaging, and supporting post-event sales follow-up.
• Consignment: Monthly stock confirmation management for each boutique

How will you experience success with us?

• Communication Skills
• Sensibility for Luxury ad Jewellery
• Language: Italian & English mandatory, French could be a plus
• Event Management Skills
• Organizational Skills: Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines
• Problem-Solving Skills: Ability to identify and resolve issues related to stock availability, shipments, and client requests
• Teamwork: Collaborative mindset to work effectively with the High Jewellery team, boutiques, and other departments
• Attention to Detail: Meticulous attention to detail for tasks such as invoicing, stock confirmation, and quality checks
• Proficient in MS Office

What makes our group different?
Our true power does not lie in our similarities but in the riche diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty and solidarity
• We foster empathy, curiosity, courage, humility and integrity
• We care for the world we live in

Your journey with us:

During the interview process, you will have the opportunity to meet the Talent Acquisition Team, the High Jewellery Client Project Manager, the Head of High Jewelry.

You have a first experience in the retail industry in marketing or communications.

You have excellent organizational skills and attention to detail .

You are highly adaptable with an agile mindset.

You are able to work autonomously, proactively and you are solution oriented.

You are able to build strong collaboration cross-department and with different stake holders.

What are we expecting from you?

As Events Assistant, you will support the Events Assistant Manager SEA with logistics coordination and ensuring smooth execution of events within the South-East Asia market (Singapore, Malaysia and Vietnam). You will work in close collaboration with Retail, Boutiques and APA Regional teams.

Your main missions will be:

• Assist in sourcing and coordinating with third parties, including agencies, venues, and vendors
• Provide logistical and operational support for events
• Develop and maintain detailed event action plans
• Provide administrative support, including invoice processing via SAP and tracking and expense management
• Support on-site event execution and ensure everything runs seamlessly
• Coordination and management of ad-hoc projects

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet Events Assistant Manager and Communications Manager, SEA.

Otherwise, you will receive an email to inform you that your application has not been successful.

The Group Marketing Department supports Richemont and its Maisons in nurturing their marketing strategy and development. To accomplish this, the function is divided into five sub-functions, each with its specific area of expertise: strategic planning, consumer insights, competitor intelligence, media, and public relations.

The Richemont Group Marketing team in Singapore fosters closer collaboration among Southeast Asia & Oceania subsidiaries, the APAC regional teams, and headquarters.

What you will learn

• To assist in:

- Holistic analysis for market intelligence and digital marketing projects

- Integrated Communications projects

- Desk research and organizing data for insights and to create presentations

- Internal Events’ organization and ad-hoc support in admin

• Be able to work independently and also collaboratively with the team

• Develop and execute plans for guideline implementation and monitoring

• Build up knowledge in marketing and communications – with a specialization in the luxury space

Requirements

• Passionate, detailed-oriented and proactive

• Team-motivated and willing to take up responsibility and ownership of tasks and projects

• Proficiency in PowerPoint, Excel, MS office applications is required

• Strong interest and understanding in digital and social media landscape of Southeast Asia, as well as passion for the luxury industry/categories would be an advantage

• Strong command of written and spoken English for efficiency of communication across a diverse sub-region

• Minimum of a 6 month availability – one year preferred

Installé au cœur d’une région de savoir-faire et d’exception, notre atelier est spécialisé dans la fabrication de pièces de Joaillerie. Filiale de la Maison Van Cleef & Arpels, Aurigane est un Atelier à taille humaine où excellence et satisfaction client sont les maître-mots.

Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire uniques.

Correspondez-vous au profil ?

Vous possédez une expérience significative en atelier, et avez idéalement un BTS Fonderie. Vous souhaitez avoir des missions diversifiées.

Vous êtes connu(e) pour votre discrétion, votre rigueur, et votre organisation. Vous faites preuve d'un bon relationnel et aimez travailler en équipe.

Enfin, vous êtes sensibles aux créations de Joaillerie de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d’Atelier Alliages et Fonderie métaux précieux, vous serez amené(e) à préparer et réaliser des mises en revêtement des empreintes.

Après l’injection effectuée par le responsable fonte, vous réaliserez le décochage, le nettoyage des pièces, et la découpe des pièces de l’arbre de fonte.

Vous renseignerez les documents de fabrication et de suivi des pièces, et vous en assurerez la traçabilité.

Plus que pour un poste… nous recrutons pour une carrière !

Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire! L’atelier Aurigane vous accompagne et vous forme pour atteindre l’Excellence.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par la responsable RH pour un entretien dans nos locaux.

Vous rencontrez ensuite le chef d’atelier Alliages et Fonderie métaux précieux.

Vous avez une première expérience dans des fonctions transverses service client, performance, opérations, data métier, outils digitaux, projets support…

Vous avez une excellente maîtrise de l’analyse de données complexe.

Vous maitrisez les outils BI (Power BI, Looker, etc.)

Vous parlez couramment anglais. Enfin, vous être curieux(se), structuré(e), rigoureux(se), avec une réelle appétence pour le Service Client et les métiers de la Joaillerie.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef de Groupe Service Client, vous serez en charge de piloter la performance, la fiabilisation de la donnée et le déploiement des outils digitaux au sein d’un réseau international d’ateliers.

Dans le cadre de vos fonctions :

• Vous garantissez l’accessibilité des données de services sur l’ensemble de la chaine de valeur

• Vous interprétez et analysez la donnée

• Vous proposez des axes d'amélioration suite à vos analyses

• Vous accompagnerez les développements d’outils d’accès à ces données d’autorisation.

• Vous serez force de proposition sur des outils pour les formations techniques complémentaires pour améliorer la qualité du service client

Plus qu’un poste… nous recrutons pour une carrière

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous aurez ainsi l'opportunité de bénéficier d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et d’un accompagnement quotidien.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous serez contacté(e) pour l’équipe RH, vous rencontrerez le Chef de Groupe Service Client, puis la Responsable de l’équipe.

Sinon, vous recevez un email vous informant du refus de votre candidature.

Passionate and enthusiastic young talent curious to participate in the day-to-day of the regional e-commerce team.

YOUR ROLE:

As part of the European E-commerce team based in Geneva, you will participate in the animation and optimization of our European e-commerce websites. With the support of your manager, you will coordinate the e-merchandising activities working with various stakeholders: Regional Hub, E-commerce HQ team, Digital communication HQ team, integration and translation agency and operations.

KEY RESPONSABILITIES:

CATALOG MANAGEMENT

• Assist in updating European catalogs, mastering all key product listing pages as well as European dedicated selections, optimizing best sellers & novelties visibility.
• Ensure that all the products pushed are relevant, in stock and well aligned with the content & the period.
• Ongoing adaptations to animate our assortment in regard of priorities during key commercial periods.
• Constant check of our key listings & products.

INTERNAL SEARCH OPTIMIZATIONS

• Update our internal search – following main KPIs and identifying new or missed opportunities to implement required adaptations.
• Prepare key commercial periods search rework, brief the agency & follow-up the integration (new keywords, headers & key assortment)
• Integrate and deploy new products assortments following seasonality & priorities.

KEY COMMERCIAL PERIODS ANTICIPATION

• Assist the e-merchandising team to prepare future assortment, check stocks and reassortment with planners.
• Prepare European key commercial messages proposition, including contact details and taking into consideration SEO needs. Following up the deployment with our integration agency.
• Assist into preparing retex for each period including an overview of what was activated, sales data; main behavior as well as any interesting insights to propose some recommendation to HQ, plus a competitor’s benchmark for main periods.

AB TESTING

• Propose new tests ideas / optimizations in line with the European E-commerce strategy. Including brief preparation with mock-ups and all needed information.
• Support the E-merchandiser in deploying tests & patches on all European websites
• Follow-up competitors & new testing possibilities,
• Be part of HQ E-commerce development calls to ensure proactive information sharing & follow up on ongoing topics.

REQUIRED EXPERIENCE:

• Bachelor’s or master’s degree in digital marketing, international business or luxury.
• First experience in E-commerce or Digital communication is preferred.
• Digital tools knowledge at large is a plus.
• Analytical, detail oriented, motivated and team player.
• Proactive with an ability to prioritize in a fast-paced environment.
• Fluent in English, any further european language is a plus.

BOUTIQUE ASSISTANT - CARTIER, BELLAGIO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Début du stage : Septembre 2026

Durée : 6 mois - temps complet

Correspondez-vous au profil ?

Vous êtes étudiant(e) en école d’ingénieur et avez une appétence pour le domaine de la mécanique, des matériaux ou du génie industriel ?

Vous êtes dynamique, rigoureux et avez le sens des responsabilités ?

Autonome, vous savez prioriser vos tâches et travailler en mode projet ?

Vous êtes curieux et avez un intérêt pour les nouveaux projets ?

Vous avez un bon relationnel et appréciez l’esprit d’équipe ?

Vous parlez anglais et maîtrisez les outils de CAO ?

Qu'attendons-nous de vous ?

Dans le cadre du développement et de l'industrialisation de procédés de mise au point de nouveaux produits, vous assisterez le Chef Groupe R&D dans ses missions quotidiennes.

Vous aurez notamment la charge de réaliser des plans de test en interne (manipulations, expérimentations) en lien étroit avec les ateliers (métiers d’art).

De plus, vous analyserez et formaliserez les résultats des expérimentations de manière lisible et succincte.

Vous soutiendrez le besoin d’outillage production et développement par la construction de solutions techniques en 3D (CAO).

Vous suivrez les demandes d’outillage auprès des fournisseurs.

Vous aurez également l'opportunité de collaborer à déployer des méthodes favorisant l'expression artistique de nos artisans.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience !

Installé au cœur d’une région de savoir-faire et d’exception, notre atelier est spécialisé dans la fabrication de pièces de Joaillerie. Filiale de la Maison Van Cleef & Arpels, Aurigane est un Atelier à taille humaine où excellence et satisfaction client sont les maître-mots. Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire uniques.

Correspondez-vous au profil ?

Vous possédez une expérience significative en Sertissage. Vous aimez les défis et êtes dans une démarche constante d'apprentissage. Vous souhaitez travailler sur des pièces diversifiées et techniques. Vous êtes connu pour votre rigueur, votre exigence et votre proactivité. Vous faites preuve d'un bon relationnel et aimez travailler en équipe. Enfin, vous êtes sensibles aux créations de Joaillerie & Haute-Joaillerie répétitive de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d’Atelier, vous serez amené(e) à sertir des pièces de Joaillerie répétitive.

Dans le cadre de vos fonctions, vous :
• Travaillez sur tous types de sertissage,
• Respectez l’ensemble des étapes de préparation de celles-ci,
• Vous assurez de la qualité de la pièce une fois les pierres serties,
• Participez aux démarches de progrès de l’Atelier en remontant de façon proactive les problématiques de fabrication,
• Participez à leur résolution en échangeant avec les autres métiers de l’Atelier

Plus qu’un poste … une expérience !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.
Vous aurez ainsi l'opportunité d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et un accompagnement quotidien.

Le Processus de recrutement

Postulez directement en ligne
Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH.
Vous rencontrerez la Responsable RH puis les Chefs d'Atelier pour un entretien dans nos locaux.
Sinon, vous recevez un email vous informant du refus de votre candidature

• Lead and develop the boutique team with a focus on performance, inclusion and engagement,
• Oversee sales operations and ensure exceptional client experience aligned with the Cartier standards,
• Contribute to the definition and implementation of boutique strategies and activations,
• •Act as the right hand of the Boutique Manager and support all aspects of operations in their absence.

Team Management & People Development

• Lead, coach and grow a diverse and high-performing team.
• Define individual objectives aligned with boutique goals and conduct regular performance reviews.
• Foster an inclusive work culture and act as a role model in all aspects of team engagement.
• Client Experience & Sales Performance
• Define and implement a boutique-specific client experience strategy to strengthen loyalty and brand perception.
• Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
• Engage the team with clientelling tools and oversee loyalty programs and CRM actions.

Boutique Strategy & Operations

• Co-define boutique strategy with the Boutique Manager and execute operational action plans.
• Lead creative in-store animations and activations that reflect Cartier’s singularity.
• Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have a minimum of 5–7 years of experience in luxury retail or a customer-centric leadership role.
• You bring a strong background in team leadership, client service, and boutique operations.
• You hold a degree in Business, Retail Management, or a related field.
• A proactive and entrepreneurial mindset with strong creativity.
• Strong analytical and performance management skills.
• Experience working with VIP clients and high-end luxury clientele.
• Ability to lead with empathy, communicate effectively, and drive results.
• A natural leader who inspires, motivates and unites teams around a shared vision.
• Organized, detail-oriented and able to handle shifting priorities with grace.
• Confident in handling confidential matters and working under pressure.
• Collaborative, adaptable, and a trusted partner across all boutique functions.
• Solid understanding of retail KPIs and sales reporting.
• Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

WHAT DO WE OFFER

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO WE ARE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

Controller (m/f/d)

A full-time position at our Headquarters in Hamburg starting 1st April 2025

“We are looking for a motivated and detail-oriented Controller to join our finance team. This role is an excellent opportunity for an aspiring finance professional to grow with hands-on experience in financial reporting, analysis, and internal controls. The Controller will work closely with the Stakeholders and other finance team members, supporting the accurate and timely preparation of financial statements, assisting with budgeting processes, and ensuring compliance with accounting standards. This position is key to maintaining the integrity of our financial data and contributing to the overall financial health of the organization.” Jakob - Director Intern. Controlling

Indulge your passion…

• in Financial Reporting & Analysis Support:
  • Assist in the preparation of monthly, quarterly, and annual financial statements.
  • Help prepare financial reports and schedules for management review.
  • Conduct basic financial analysis, such as variance analysis, to identify trends and discrepancies.
  • Prepare data-based decision making for the management
• in Budgeting & Forecasting:
  • Support the annual budgeting process by gathering data, preparing templates, and assisting with budget input.
  • Assist in monitoring budget vs. actual performance and investigating variances.
  • Contribute to forecasting activities by providing data and initial analysis.
• in Cash Flow Management Support:
  • Assist in monitoring daily cash balances and preparing cash flow reports.
  • Support the preparation of short-term cash flow forecasts.
• in Process Improvement & Technology:
  • Identify opportunities to improve efficiency in routine financial tasks.
  • Assist in the implementation or upgrade of financial systems and tools.

You’ll have…

• a bachelor’s degree in accounting, Finance, or a related field. Progress towards a CPA, ACCA, or equivalent professional accounting qualification is a plus
• + 3 years of experience in controlling or other finance roles, preferably with some exposure to financial reporting
• solid understanding of accounting principles
• proficiency with ERP systems (e.g., SAP) is highly desirable
• strong Excel skills (pivot tables, VLOOKUPs, financial functions) are essential and experience with Power BI and PowerPoint a plus
• familiarity with data analysis tools or financial modeling
• strong analytical skills with the ability to identify issues, analyze data, and propose solutions
• good verbal and written communication skills in English, with the ability to explain financial information clearly; German language skills are a plus
• meticulous attention to detail and a commitment to accuracy in all tasks
• the ability to work effectively as part of a team and collaborate with colleagues
• a self-starter mindset with a strong desire to learn and grow within the finance function
• the ability to manage multiple tasks and adapt to changing priorities in a dynamic environment

In a culture that…

• has combined tradition with a pioneering spirit for over 100 years
• extends its innovative approach far beyond product development
• brings together individuality, enthusiasm and the joy of creativity
• is cosmopolitan, vibrant and diverse
• invites you to go above and beyond as part of a team
• is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

• an international environment and good development opportunities
• flexible working hours
• site services such as: Canteen, on-site café and laundry service
• company sports and other health programs
• discounted Urban Sports membership
• a subsidized ticket for local public transport (HVV-ProfiTicket)
• an employee car park and free charging stations for electric vehicles
• special conditions on Montblanc products and products from other Group brands
• employee benefits portals
• 30 days' holiday
• regular events for employees
• various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

Apply directly online via the applicant portal and contact HR if you have any questions. We look forward to receiving your application and to meeting you! The HR team

Postulez dès maintenant au Cartier talent day afin de participer à un évènement dédié au recrutement sur nos fonctions Marketing International !

Stage - Assistant(e) Chef(fe) de Produit Marketing Développement (F/H)

Début du stage : Juillet 2026

Durée : 6 mois

Lieu du stage : Paris 8ème

Gratification : jusqu’à 1400 euros bruts mensuels (selon niveau d’études)
Avantages : Accès aux ventes privées, droit au télétravail, 50% du titre de transport pris en charge par la Maison

Ce stage est l’occasion pour vous de compléter votre parcours académique par une expérience professionnelle stimulante au sein d’un environnement international. Rejoignez dès maintenant la Direction Marketing International d’une Maison de Luxe française de référence !

NOTRE PROPOSITION :

Au sein de l’une de nos quatre Directions Marketing Internationales, vous intervenez en soutien d’un ou de plusieurs Chefs de Produit sur ses missions. Vous développerez ainsi vos compétences en développement produit et votre connaissance des clients et du marché.
Au cours de votre processus de recrutement, vous aurez l’occasion d’échanger sur les enjeux de chacune des catégories suivantes, et d’émettre votre préférence pour l’une à deux d’entre elles :

• Horlogerie
• Joaillerie
• Maroquinerie

• Accessoires
• Parfums

Dans le cadre de ce stage et grâce à l’accompagnement de votre tuteur, vous serez amené(e) à contribuer aux missions suivantes :

• Découverte du métier de Chef de produit Développement : analyses chiffrées & pricing, participation à l’élaboration du plan stratégique et des plans de collections, aux brainstormings, à certaines réunions de développement et à la rédaction des briefs créatifs, gestion des prototypes et des shootings photos,construction du 360 produit.

A savoir : les missions sont adaptées en fonction des catégories.
• Analyse des ventes, recommandations stratégiques et participation à la réalisation des business review mensuelles : Analyses mensuelles et annuelles des ventes par ligne de produits, suivi du lancement des nouvelles collections, création de reportings de vente et analyses spécifiques ad hoc.
• Rédaction des outils d’aide à la vente des nouveautés : Participation à la création des Product News à destination des vendeurs sur l’intégralité des marchés, définition de l’univers du produit et rédaction des fiches produits.
• Etude de la concurrence : Veille concurrentielle produits en vue de l’élaboration des plans de collections (prix et nouveautés), analyses des stratégies de pricing, analyses de tendances, rédaction de rapports liés à ces analyses.
• Gestion des demandes des marchés et autres départements de la Maison.
• Accompagnement des Chefs de Produit tout au long du cycle du produit sur les missions opérationnelles et missions ponctuelles (contribution à la préparation des présentations produits, suivi des plannings de développement, couverture de shootings, création de boards, etc.)

Dans le cadre de votre arrivée au sein de notre Maison, un parcours d’intégration incluant notamment une formation à l’histoire et aux créations de la Maison vous sera proposé, ainsi que différentes actions de développement et de suivi tout au long de votre expérience à nos côtés.

A l’issue de votre stage, un point avec la Direction des Ressources Humaines vous sera notamment proposé afin d’identifier les potentielles opportunités au sein de la Maison Cartier et du Groupe Richemont.

PROFIL RECHERCHE :

• Etudiant(e) en école de commerce, université ou équivalent, vous préparez un Master 1 ou un Master 2.

• Première expérience significative de 6 mois en Marketing

• Orienté(e) résultats, vous êtes à l’aise avec les données chiffrées et disposez de très bonnes compétences analytiques qui s’illustrent notamment par une excellente maîtrise d’Excel et de PowerPoint.

• Anglais courant.

• Vous êtes également reconnu(e) pour votre sensibilité produit et votre sens créatif ainsi que pour votre bon sens du relationnel, votre proactivité et votre orientation service.

Vous recherchez un environnement de travail stimulant et en mutation rapide ?

Ce stage est fait pour vous !

PROCESSUS DE RECRUTEMENT :

1 – Si votre candidature est retenue, vous échangerez avec un recruteur de la Maison Cartier. Cet échange nous permettra de comprendre qui vous êtes, votre projet professionnel et vos appétences...

2 – Dans le cadre de notre processus de recrutement, nous vous inviterons à réaliser un entretien vidéo autour d’une création de la Maison Cartier.

3 - Afin de conclure ce processus de recrutement, vous serez amené(e) à découvrir l’environnement de la Maison lors du Cartier talent day, au siège. Cet évènement vous permettra de rencontrer vos potentiels futurs managers et des collaborateurs de chez Cartier. La Direction des Ressources Humaines vous accompagnera afin de vous proposer une expérience candidat unique et immersive !

HOW WILL YOU MAKE AN IMPACT?
•Contribute to and enhance a complete stack of solutions for cloud security & DevSecOps management from a people, process, and technology perspective. This includes but is not limited to CSPM, CWP, SAST, secret detection, policy as code, and Infrastructure as Code modules review.
•Provide practical guidance to engineering and project teams to support the implementation of security controls, guidelines, and best practices.
•Be a driving element and enable greater cooperation between product teams, cybersecurity teams, and compliance functions, helping quantify the risk and define relevant control objectives and activities to secure cloud workloads.
•Contribute to cloud security governance (including participating in committees, building dedicated dashboards with associated KPIs, and evangelizing to other teams).
•Be autonomous and proactive; Able to understand functional and technical requirements, identify gaps, and suggest improvements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
•Minimum 2-3 years of experience in a cloud environment, with a proven track record in developing and implementing effective cloud security solutions and managing security challenges.
•A deep understanding of cloud providers' services, especially AWS, Alibaba Cloud, or GCP, with one or more cloud certifications such as AWS Certified Security.
•Experience in management and definition of security in the software development lifecycle (SDLC) is a plus.
•Experience with OWASP Testing Guide v3 / 4 and OWASP TOP 10.
•Experience in data architecture, protection, and mitigating data exfiltration risks on sensitive data (PII).
•Understanding in container technologies (Kubernetes, Anthos).
•Hands-on technical experience in Security Architecture, Automation & Configuration Management, Integration and Deployment (Terraform).
•Strong verbal and written communication skills and ability to share technical ideas in business-friendly language.
•Fluent in English, with also a good level of French.

HOW DO WE KEEP YOU SMILING?
•In a young and dynamic team environment focusing on personal development (training, conferences, certifications, etc.), you will participate in our Cloud transformation journey at Richemont Group.
•You will work with a multicultural stakeholder (Maison’s and markets) and for a great company in the luxury industry.
•You will be able to participate in Conferences and Summits about cloud providers' technologies and provide guidance and feedback regarding technologies available in the market.
•You will be able to work with an open-minded and self-learner team in a cutting-edge technical environment to provide excellent value to the business.

“In Richemont, la nostra vera forza non risiede nelle nostre somiglianze, ma nella ricca diversità delle nostre arti, culture e competenze umane, nonché nella nostra specifica capacità di promuovere il potenziale inespresso.”

In Richemont ci impegniamo a creare un ambiente che valorizzi lo spirito creativo e l’ispirazione dei nostri collaboratori.

Abbiamo aperto quindi una selezione per dare l’opportunità a persone che appartengono alle categorie protette (L.68/99) di crescere insieme a noi.

Valutiamo attentamente ogni candidatura per individuare l'opportunità di inserimento più adatta, considerando sia le necessità dell'azienda che il potenziale unico di ogni persona.

Sono tante le professionalità che concorrono a contribuire alla nostra mission e per questo siamo aperti a valutare opportunità in diverse aree aziendali:

Ricerca e Sviluppo Prodotto

Prototipia/Modelleria

Taglio

Produzione

Acquisti

Qualità

Logistica e Magazzino

Risorse Umane

Contabilità e Controllo di Gestione

Alcuni ruoli sono compatibili con lo smart working (per un massimo di 1 giorno a settimana).

Se il Fashion Luxury è la tua passione e aspiri a far parte di un’azienda in continua crescita, la nostra realtà di Pelletteria, fiore all'occhiello del gruppo Richemont, ti aspetta! Invia la tua candidatura.

Play a crucial role in creating a smooth and efficient environment, allowing our team to deliver exceptional experiences to our clients.

If you have a passion for procedure and management of stock, we welcome you to apply now!

HOW WILL YOU MAKE AN IMPACT?

As a Stock Executive, you will be at the heart of our boutique, ensuring its smooth and efficient operation by developing and driving stock accuracy and integrity while upholding the highest standards of compliance.

Your responsibilities will include:

• Management of quality stock transfers
• Day to day stock integrity and protection
• Client reservations
• Coordination and facilitation of regular inventory checks and accurate reporting
• Ensures that the stock handling is in line with all the compliance procedures and rules
• Liaising with other company stakeholders

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

To truly thrive in this role, you’ll bring:

• Exceptional organization skills and detail orientation
• Ability to multi-task and have the passion to help
• Strong communication skills
• Excellent time management skills and ability to quickly adapt to a fast pace environment

HOW DO WE KEEP YOU SMILING?

• The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele.
• A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.
• A generous salary with a market leading incentive scheme
• This role will help build your knowledge and experience in all aspects of Luxury Retail
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.
  

YOUR JOURNEY WITH US:

Step 1: Submit your application! If your profile aligns, our TA team will contact you for a brief introductory call to discuss your background and answer initial questions.

Step 2 : Following a successful screening, you will attend an in person interview with our Boutique Management team to learn about the role, our culture, and how your talents can contribute.

Step 3: If selected you will then interview online with our HR Business Partner and Area Manager.

Step 4 : The final candidate will interview with our Commercial Director

Step 5 : With successful interviews completed you will begin your journey in your new role

Ignite your passion for luxury and make a meaningful impact at Cartier – apply now!

For this Senior Manager, Training Retail Expertise role, we are looking for the ideal candidate who has a bachelor’s degree; master’s degree or specialization in Education, Organizational Development, or a related field is a plus, with at least 5 years of experience in luxury retail, training, or learning & development. The ideal candidate should have expertise in instructional design and advanced facilitation with the ability to deliver impactful and inspiring learning experiences. Exceptional verbal and written communication skills, with the ability to engage and connect with audiences at all levels. We are also looking for this candidate to have a collaborative spirit and the ability to thrive in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite. Experience with digital learning tools and LMS platforms is preferred. 30% of travel is required across the Americas.

What are we expecting from you?

At Van Cleef & Arpels, we believe that our employees are our greatest treasure. We are looking for a Senior Manager, Training – Retail Expertise, to help us craft exceptional training experiences for our boutique teams across the Americas. Reporting directly to the Director of Training, you will partner closely with Regional Trainers, HQ, and cross-functional teams, the Senior Manager ensures training programs are strategically aligned, consistently delivered, and measurably effective. With your expertise in instructional design and advanced facilitation, you will play an integral role in shaping how our teams embrace the Van Cleef & Arpels client experience. With strong expertise in learning design and advanced facilitation, this role plays a critical part in developing teams who create exceptional moments for our clients. This is an opportunity to make a lasting impact on the individuals who help create exceptional moments for our clients. This role will be based in New York City.

In this role, you will be responsible for the following:

Learning Design & Development

• Own and evolve Retail Expertise training content and frameworks, ensuring alignment with Maison values, business priorities, boutique performance, and client experience objectives.

• Act as a liaison with the Regional Trainer team to identify needs and translate them into impactful, scalable training solutions.

• Collaborate with HQ and cross-functional partners to ensure training content remains aligned, relevant, and innovative.

Program Facilitation & Enablement

• Facilitate select core client experience programs, including signature selling ceremony and specialized training moments.

• Lead Train-the-Trainer initiatives to support Regional Trainers in delivering engaging, high-quality learning experiences.

• Provide content briefings, co-facilitation, and resources that enhance consistency and capability across regions.

Onboarding & Transversal Projects

• Oversee the evolution of onboarding guidelines, ensuring new team members are effectively integrated into the Van Cleef & Arpels culture and ways of working.

• Contribute to transversal initiatives supporting regional growth, new boutique openings, and Maison priorities.

• Partner with HQ on key training projects and activations, ensuring alignment with Maison objectives.

Training Impact & Continuous Improvement

• Develop post-training recaps, toolkits, and action plans to support sustained learning and boutique-level impact.

• Oversee engagement with BLOOMwithVCA, supporting ongoing development and knowledge sharing.

• Measure training effectiveness using tools such as DISC, EQ-i, and other methodologies to assess impact and inform continuous improvement.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process:

Please submit an application online. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA.

Richemont offers a generous compensation and benefits package for eligible employees.

Expected Salary Range- $120k - $140k/yearly

This role is eligible for a yearly bonus.

UHRMACHER*IN (d/w/m)

Ihre Aufgaben:

• Als Uhrmacher/Uhrmachermeister (m/w) sind Sie für die Prüfung, Wartung und Reparatur von mechanischen und quarzgesteuerten Uhren zuständig • Fertigstellen bzw. Endmontage der Gehäuse inkl. Wasserdichtheitsprüfung
• Sie führen nach erfolgter Reparatur selbstständig die Sicht- und Qualitätskontrollen an unseren Luxusuhren durch Ihr

Qualifikationsprofil:

• Sie sind ein Uhrmacher (d/w/m) oder ein Uhrmachermeister (d/w/m), dessen Herz für Luxusuhren mit Manufakturkalibern schlägt
• Im Laufe Ihrer mehrjährigen Berufserfahrung im Bereich der Reparatur von wertvollen Markenuhren haben Sie sich eine sorgfältige und akkurate Arbeitsweise angeeignet

Was macht unsere Gruppe anders?

Unsere wahre Stärke liegt nicht in unseren Gemeinsamkeiten, sondern in der reichen Vielfalt unserer Künste, Kulturen und menschlichen Fähigkeiten sowie in unserer besonderen Fähigkeit, Potenziale zu fördern.

• Wir schätzen Freiheit, Kollegialität, Loyalität und Solidarität.
• Wir fördern Einfühlungsvermögen, Neugierde, Mut, Demut und Integrität.
• Wir kümmern uns um die Welt, in der wir leben.

Was wir bieten:

Wir bieten eine spannende und abwechslungsreiche Position im Münchner Westen und in einem sympathischen Team. Dabei übernehmen Sie schnell und umfangreich Verantwortung, bringen Ihre Erfahrungen ein und kooperieren mit Kollegen:innen auf nationaler und internationaler Ebene. Darüber hinaus bieten wir innerhalb des Richemont Konzerns sowohl lokale als auch internationale Weiterentwicklungsmöglichkeiten.

Vor Ort erwarten Sie ein modernes Arbeitsumfeld mit flexiblen Arbeitszeiten und einer state-of-the-art Ausstattung hinsichtlich Technik und IT.

Richemont is seeking a highly experienced and proactive Senior Anti-Fraud Specialist to play a pivotal role within the Anti-Fraud Team. This position is critical in leading and optimizing all aspects of daily operations related to fraud detection, prevention, and the chargeback process for all card-not-present transactions and POS Boutique transactions. The Senior Anti-Fraud Specialist will be instrumental in driving the optimization of fraud and chargeback reporting processes, conducting in-depth manual reviews of high-risk transactions, strategically representing chargebacks, and providing advanced reporting and data insights to the Maisons. This role will also be key in developing and implementing internal operating procedures, policies, and training programs. The Senior Anti-Fraud Specialist will work closely with the Maisons, Internal Teams, Solution Providers, and the Anti-Fraud Team Manager, often acting as a lead or mentor, to ensure robust day-to-day operations and strategic fraud mitigation. Come join the exciting world of luxury and be a part of the Team that works to protect the Maisons! If you are looking for an opportunity to lead and innovate in a dynamic environment, we would love to hear from you.

Responsibilities

• Organize daily briefing with Anti-Fraud team to delegate tasks and provide updates on any fraud attacks and actions taken. Ensure SLA’s are being met

• Develop, and update as needed based on evolving fraud, a Fraud Specialist onboarding program with a ‘fit to fly’ checklist.

• Lead complex investigations into ‘high risk’ orders for potential fraud or other illicit behavior within manual review queues, making informed decisions on acceptance or rejection. Proactively identify, analyze, and communicate emerging fraud trends, patterns, and typologies to the team and management, providing actionable recommendations.

• Utilize advanced data analysis techniques to identify sophisticated fraud trends, provide deep insights, and forecast potential risks.

• Develop, prepare, and deliver comprehensive monthly, quarterly and ad hoc and recurring reporting to Maisons and Leadership, translating complex data into clear, strategic insights.

• Oversee and optimize the process for incoming chargebacks, meticulously gathering and presenting evidence and documentation from Maisons, Transportation, and Client Relation Center to maximize recovery rates. Act as the primary subject matter expert providing guidance and training to junior team members and cross functional partners.

• Manage and resolve complex incoming tickets and inquiries from the Maisons, serving as a primary point of contact and subject matter expert.

• Lead the collaboration with the Manager and other departments in the development, implementation, and continuous improvement of the Anti-Fraud Policy framework and Procedures including updating and maintaining the Anti-Fraud SharePoint sites ensure processes are current and accurate.

• Partner closely with internal/external Product and Engineering Teams, providing expert requirements and subject matter expertise for new product development, feature updates, and other strategic projects.

• Ensure and proactively maintain Richemont North America’s compliance with all payment, privacy, and data security laws/regulations pertinent to Anti-Fraud functions, identifying and mitigating potential compliance risks.

• Cultivate strong, effective communication channels with Boutiques and Maisons, acting as a trusted advisor.

• Provide Fraud Awareness Training to Ambassadors and Boutique Sales Associates

• Operate with significant autonomy and strategic direction to accomplish all personal and team goals, often leading specific initiatives or projects.

• Consistently meet or exceed established deadlines, independently resolve complex issues, and strategically escalate critical matters to management with proposed solutions.

• Mentor and provide guidance to junior Fraud Analysts, fostering their development and contributing to team expertise.

Qualifications

• Bachelor’s degree in Business Administration, Criminal Justice, or other related field preferred; Master’s degree or advance certifications in a related field are a plus.

Certifications:

• Fraud-related certifications are highly preferred (e.g., CFE, CAMS, MRC certification, etc.)

Required Experience:

• 5+ years of progressive experience in “Card Not Present” fraud prevention and chargeback management, support an Ecommerce or Omnichannel Merchant, Financial Institution, or Solution Provider; or equivalent experience in related fields such as AML, Law Enforcement, Trust and Safety, Risk Management.

• Demonstrated expertise in fraud detection platforms, tools, and advanced strategies for preventing E-commerce fraud and mitigating risk, including experience with machine learning-based fraud solutions.

• Extensive prior experience in leading complex investigations into high-risk orders/persons, advanced KYC checks, or other sophisticated investigative techniques. Proven ability to fully investigate any transaction or client using a wide array of internal resources and external intelligence, including advanced open-source intelligence (OSINT) and social media analysis.

• Advanced proficiency in using Excel for complex data analysis, reporting, and dashboard creation (e.g., VLookups, Pivot Tables, advanced formulas, macros).

• In-depth, expert-level knowledge of the chargeback process across all major payment networks and proven strategies for dispute resolution.

• Comprehensive understanding of the Payment Card Industry Data Security Standard (PCI DSS) regulations, Reg E, and applicable data/privacy laws for the US and Canada. Experience with other international regulations/compliance frameworks is highly desirable.

• Advanced proficiency with Microsoft Office Product Suite (Excel, Outlook, PowerPoint, Word).

• Strong knowledge of data visualization tools and Customer Relationship Management (CRM) tools (e.g., SFCC, Looker).

• Exceptional analytical, quantitative, and problem-solving skills

• Superior written and oral communication skills, with the ability to articulate complex findings and recommendations to diverse audiences, including senior leadership.

• Proven ability to manage multiple priorities, meet tight deadlines, and maintain high productivity standards in a fast-paced environment.

• Exceptional attention to detail, organizational skills, and a methodical approach to problem-solving.

SCHEDULE:

Monday- Friday: 9:00 am – 5:30 pm EST. Must be flexible to work weekends and holidays, if needed.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

1. Team Management & People Development

• Designs the optimum organization, recruits the right profiles and ensures proactively talent pipe¬line in his/her boutique. Drives performance and compensation management, ensures people de¬velopment (career committees, mid-year discus¬sions, training & development plans), motivates and reinforces engagement

• Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their collective and individual implication

• Supervises on a day-to-day basis the Care Service team

2. Boutique Performance & Sales Achievement

• Makes a diagnosis based on a solid performance analysis, review of competencies and environ¬ment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets

• Guarantees the implementation and regular mo¬nitoring of the action plans and amends modifi-cations if necessary

• Optimizes boutique performance and profitability

• Monitors boutique KPIs

3. Boutique Operations & Administration

• Is responsible for the respect of all group, Maison and boutique policies, procedures and guidelines

• Supervises the boutique back office and admi¬nistration

• Oversees the boutique maintenance

4. Client Relationship & Portfolio Development

• Is the warrant of a unique and highly professional client service within the boutique

• Leads the implementation and monitoring of the ROI for client relationship programs and actions

• Acts as an Ambassador of the Maison and builds direct contact with VIPs

Key skills

• Management and leadership skills

• Business acumen

• Strategic thinking

• Client intelligence

• Excellent representation skills