Vos principales responsabilités seront les suivantes :

• Expertise technique et suivi des procédés
• Être le référent technique en usinage sur l’ensemble du parc machine (tournage, fraisage 3axes)
• Définir, valider et optimiser les paramètres d’usinage
• Réaliser et/ou valider les réglages machines pour garantir la conformité et la répétabilité
• Assurer un niveau de qualité optimal en respectant les standards internes
• Assurer la préparation et l’entretien des machines et des équipements associés

• Gestion des priorités et amélioration continue
• Identifier et résoudre les défauts d’usinage
• Mettre en place et suivre des actions correctives durables en collaboration avec la production, les méthodes et la qualité
• Contribuer à l’optimisation des procédés existants
• Participer à l’industrialisation des nouveaux produits
• Assurer le respect des délais et la gestion des priorités en lien avec l’ordonnancement

• Développement des équipes et respect des normes
• Former et accompagner les collaborateurs pour garantir une montée en compétences y compris les apprentis.
• Expliquer et faire appliquer les instructions de poste et standards internes.
• Favoriser un bon climat de travail en encourageant la communication et la coopération entre les équipes
• Assurer le respect des normes de sécurité, de santé et d’environnement (SST).
• Sensibiliser les équipes aux bonnes pratiques et contribuer à la prévention des accidents.
• Superviser les essais des candidats lors des processus de recrutement.

Les must haves et compétences nécessaires pour ce poste :

• Idéalement titulaire d’un CFC de polymécanicien ou d’une formation jugée équivalente
• Expérience confirmée en usinage notamment en tournage et fraisage.
• Solide compétences sur les moyens d’usinage CNC
• Usage régulier des commandes Fanuc et Siemens
• Sens du détail et capacité à diagnostiquer et résoudre rapidement les anomalies de production
• Aptitude à structurer et transmettre un savoir-faire technique avec pédagogie.
• Leadership naturel pour accompagner, transmettre, encadrer et motiver les équipes
• Rigueur, sens de l’analyse et capacité à résoudre des problématiques techniques
• Esprit équipe et sens de la communication pour favoriser un climat de travail positif et une collaboration efficace
• Organisation et autonomie dans la gestion des priorités et des tâches quotidienne
• Engagement fort pour le respect des normes SST et leur application au quotidien.

Nous offrons :

- Un environnement de travail stimulant, des équipes dynamiques, exigeantes en quête de nouveaux challenges.

- Un espace de travail moderne, agréable et de belles prestations sociales

- Des horaires flexibles (départ dès 15h00)

- Des possibilités d’évolution, développement des compétences

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

Consider the importance/frequency in which these are performed when listing. Duties less than 5% of overall time should be combined.

• Essential duties (daily and occasional)
• Direct reports and business areas to cover
• Relationships:Clients/Co-workers/Management/Vendors

·Other tasks and duties as requested by manager.

A Client Relationship Owner

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle

An Omnichannel Business Partner

• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

An Operations Excellence Supporter

• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $23-$26/hr

Salary will be determined based on relevant skills and experience.

We are seeking a highly skilled and experienced Tech Team lead with a strong background in SAP logistics and integration to join our dynamic team. The candidate will play a pivotal role in managing a team defining, developing, and implementing solutions that seamlessly integrate our product and systems (ERP LE & EWM). This role requires a deep understanding of logistics processes, SAP functionalities, and modern integration technologies to ensure efficient and reliable supply chain operations.

HOW WILL YOU MAKE AN IMPACT?

• Team Management: Manage a team of internal and external consultants.

• Budget follow-up: Able to understand and manage a budget, and all its constraints.

• Risk management: Identify the knowledge at risk and propose solutions.

• Trus & Transparency: need to provide a full transparency to the management, and alert to be raised

• Requirements Definition: Elicit, analyse, and document detailed functional and non-functional requirements for integrating internal warehouse activities with ERP LE with or without EWM, ensuring alignment with business objectives and technical feasibility.

• Solution Design & Development Support: Work closely with development teams, architects, and external partners to translate business requirements into technical specifications and integration designs. Provide guidance throughout the development lifecycle. For this part, the Forward Deployed Product Engineer will receive support from the product

• SAP Logistics Expertise: Leverage extensive experience in SAP logistics modules to design and optimize processes, configurations, and data flows related to internal warehousing (e.g., order fulfillment, warehousing, shipping, inventory management).

• Integration & API Management: Utilize strong knowledge of micro-services, APIs, and other integration technologies to design robust and scalable integration solutions between internal systems and 3PL platforms.

• Troubleshooting & Debugging: Apply excellent debugging skills in SAP to identify, analyze, and resolve complex issues arising from 3PL integrations, ensuring minimal disruption to operations.

• Testing & Quality Assurance: Define test cases, support user acceptance testing (UAT), and ensure the quality and reliability of integrated solutions before deployment.

• Stakeholder Communication: Act as a key liaison between business users, IT teams, and PO partners, facilitating clear communication and managing expectations throughout project lifecycles, or product sprints.

• Continuous Improvement: Monitor the performance of integrated solutions, gather feedback, and identify opportunities for continuous improvement and optimization.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Education

  • Master's degree in Computer Science, Computer Engineering, or a related technical field.

  • SAP EWM Certification would be a plus.

• Experience

  • Minimum of 5 years of hands-on experience working on multiple SAP projects specifically within the logistics domain (e.g., SAP WM, EWM, SD, MM, LE).

  • Team Management experience in a challenging environment.

• Languages

  • English (fluent mandatory)

  • French and/or German are a plus

• Technical Skills:

  • Proven strong debugging skills within SAP environments (ABAP debugging, transaction analysis, etc.).

  • Good knowledge and practical experience with idocs/queue.

  • Knowledge and practical experience with micro-services architecture, RESTful APIs, SOAP, and other modern integration patterns and technologies.

  • Demonstrated experience in integrating SAP systems with external platforms, digital tools.

  • Solid understanding of logistics and supply chain processes (warehousing, transportation, order management).

  • Knowledge in EWM Outbound, inbound, and other processes flow.

• Soft Skills:

  • Excellent analytical and problem-solving abilities.

  • Strong communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

  • Ability to work independently and collaboratively in a fast-paced, cross-functional team environment. Ability to identify whenever communication to his peers or superiors in the SAPCC or business organization is required.

  • Detail-oriented with a focus on delivering high-quality solutions.

  • Good writing skills.

  • Ability to travel

As the Sr. Manager, FP&A for Van Cleef & Arpels Americas, you will play a pivotal role in shaping the financial strategy and performance of the entity. You will lead the comprehensive planning, monitoring, and in-depth analysis of the financial outlook, with a critical focus on Network Capital Expenditure (CapEx), Sales Analysis, and Cash Flow Forecasting and Control.

Responsibilities

Strategic Planning & Forecasting:

• Actively participate in and support the development of annual budget/Latest Estimate (LE) planning cycles and long-term strategic plans (e.g. 3-year plans), ensuring alignment with overarching company goals.
• Execute accurate and timely upload of Budget/Latest Estimate (LE) data into financial planning systems, including Gemini and Anaplan, to support robust financial reporting and analysis.
• Provide strategic recommendations and actionable guidance to achieve financial targets, optimize cost structures, and identify synergy and efficiency opportunities across operational functions.
• Prepare capital investment requisitions including detailed P&L’s, supporting commentary and relevant comparatives to brand KPI’s. Provide insight on P&L specifics based on brand and/or regional metrics.
• Proactively monitor and manage CAPEX by project, comparing actuals against budget and approved investment requests. Foster close collaboration with brand teams to ensure transparency, facilitate reconciliation, and promptly identify and communicate potential variances or issues.
• Proactively monitor, manage, and report on the company's cash forecast, with a primary emphasis on net acquisitions, debtors (accounts receivable), and creditors (accounts payable). Ensure the accuracy and timeliness of cash flow projections.

Performance Reporting & Analysis:

• Provide clear and accurate financial analysis to the budget owner for cost control and planning, such as Capex analysis, variance analysis, and network sales analysis
• Prepare consolidated monthly/quarterly financial packages for business reviews, focusing on P&L, revenue drivers, and expenses, and providing insights to leadership.
• Provide timely variance analysis to business partners with commentary highlighting risks and opportunities.

• Review sales analysis to monitor evolution and trends as well as understand key drivers.

• Implement tools and processes to analyze expense evolutions and prepare monthly reports with variance insights to Store Planning Team.
• Complete ad-hoc reporting and analysis to support broader finance team as needed.
• Working collaboratively across functions to identify new opportunities, including establishing and tracking financial performance targets.

Accounting

• Partner with Accounting team on monthly and year-end close process to ensure timely and accurate submission of accruals and provisions.
• Ensure the company’s compliance with the HQ reporting requirements and accounting policies.
• Provide supporting documents for audit.

Maintain System Data Integrity:

• Maintain the integrity of Investment Management (IM) System.
• Manage Capex IO and new boutique project code creation as needed.
• Coordinate requests from local, regional and/or Group and collaborate with Finance and Corporate teams.

Qualifications

• Education: BA/BS degree in Finance or Accounting.
• Experience: 7-10+ years of progressive FP&A experience, ideally within the Retail industry, with a preference for experience in luxury consumer products.
• Financial Acumen: Strong analytical and foundational knowledge in finance, accounting, and operations, adept at navigating complex financial and operational challenges.
• Collaboration & Communication: Proven ability to build strong cross-functional relationships, collaborate effectively, and demonstrate excellent communication and interpersonal skills with a service-oriented approach.
• Adaptability & Problem-Solving: Agile, adaptable, and proactive in problem-solving and prioritization within dynamic environments.
• Analytical & Organizational Skills: Highly detail-oriented with excellent time management, organizational, and analytical skills, capable of deep-dive analysis while maintaining a strategic perspective.
• Work Ethic: Ability to work both independently and collaboratively, managing multiple projects and prioritizing effectively to meet deadlines in a fast-paced, high-growth environment.
• Technical Proficiency: Advanced proficiency in Excel, ERP systems (SAP strongly preferred), and BI reporting tools (e.g., Power BI, Anaplan).

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $140,000-160,000

Salary will be determined based on relevant skills and experience.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

Boutique Assistant - CARTIER, PALO ALTO

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Key Responsibilities

• Create exceptional client experiences
• Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
• Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
• Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
• Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
• Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
• Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
• Consistently reach and aim to exceed all KPIs

Optimize the boutique environment

• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
• Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
• Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Participate in daily set up and break down of boutique for opening/closing as needed
• Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
• Assist with special projects as needed

Maison / industry knowledge and compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
• Remain current on all industry news, local/global competition, and connection to community
• Strive for operational excellence related to the boutique environment and upholding standards
• Share and collaborate best practices with the boutique team

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

Education

• Associate’s or Bachelor’s degree preferred

Industry experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Personal skills

• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 to $25 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Job Responsibilities

1.売上達成

ロジェ・デュブイのコマーシャル戦略と目標に則して、毎月、及び年間のブティックにおける売上目標の達成

2.卓越した顧客サービス

ブティック内において、ロジェ・デュブイのブランド名とイメージを最高水準に高めるアンバサダーとなる

顧客が予期しない、大胆でかつすばらしい、新しい体験を提供する

常に、完璧な個人としての装いを保つ

ブティックにおいて、ロジェ・デュブイのガイダンスと基準を踏まえ、電話やメール、SNSを通じお客様と密接にコンタクトを図る。

顧客情報を的確に入手し、データの質を向上する

優れたサービスとおもてなしを通じ、顧客のロイヤリティーを高める

3.ビジュアルマーチャンダイジング

最高水準のディスプレイと調度品をブランドガイダンスに則し、順守する。

常にブティックを清潔で整理された状態に保つ

4.ブティックオペレーション

チームミーティング、イベント、棚卸し、そして日々のオペレーションを行う

販売の際、カスタマーサービス、包装、ストックからの商品の補充など、ほかのアンバサダーをサポートする

在庫補充、ディスプレイの維持、アクセサリー販売のフォローアップ、そしてメンテナンスなどのブティックマネージャーによる指示を遂行する

セキュリティールールと考え方を順守し、促進する

Profile

強い目標達成意欲、好奇心とビジネスへの情熱をお持ちの方。

リテール業界もしくはホスピタリティー関連（ホテル・航空業界などの経験があれば尚可）での経験をお持ちのプロフェッショナルな方

言語：日本語（流暢）、英語もしくは中国語ができれば尚可

細部にわたる高い水準の顧客対応を優れた対応力で組織化できる方

優れた人間関係構築スキルとマルチタスク能力のあるチームプレーヤーの方

大胆かつ斬新な発想をお持ちの方

パソコンスキルの高い方

募集要項：

深川プラットフォーム勤務 カルティエ時計技術者

レポート先：カスタマーサービス本部ウォッチワークショップ 担当チームリーダー

深川プラットフォームに常駐し、カルティエウォッチの修理を担当いただきます。研修はOJTが中心となり、研修内容並びに期間は経験に応じ決定します。

カスタマーサービス本部では、修理ニーズや社会的変化に迅速に対応できるよう、複数の業務に柔軟に従事できる体制を構築しています。また、技術者としての成長の機会として、他のロケーションへ短期サポートや異動も積極的に提案しています。従いまして、当面は記載された業務を主として従事いただきますが、中期的には他ブランドや他職務の追加、他ロケーションでの就業の可能性があります。

業務内容：

• ブランドポリシーに沿った時計修理（主にオーバーホール。ベーシックなETAムーブメントからクロノグラフ、スモールコンプリケーションまで。簡易な外装修理やテストまで広く実施。ただし分解・磨き・外装洗浄は他チームで担当するため、業務の対象外）
• 納期、品質、生産性、関連部署との協力を維持した業務遂行
• ワークショップ内の５Ｓ実践

求めている人材：

• 時計の専門知識を備え、3年以上のオーバーホール修理の経験必須
• 修理に関するシステム入力作業や部品の検索ができる
• 論理的に考え、誠実に行動できる
• ラグジュアリーブランドの時計技術者として責任感と自律性をもって仕事ができる
• チーム内並びに前工程/後工程を含む関連部署とチームワークを維持でき、良好なコミュニケーションができる
• 気づいた変化に柔軟に対応し、生産性向上・品質向上・顧客重視のための改善マインドを常にもっている
• 日本語（母国語レベル）必須

• 見積もり分析の経験 尚可
• お客様と直接のコミュニケーション経験 尚可
• 英語の読み書き、会話 尚可

アルフレッド・ダンヒルは、彼の革新性によって、デザインと機能性の両方に優れた最高品質の製品を生み出すことができました。 ダンヒルのストーリーを語り続けるダンヒルの従業員たちはつねにその価値を守り続けています。 アルフレッド・ダンヒル・リミテッドは、世界トップのラグジュアリー製品グループのひとつであるリシュモングループに属しています。 ダンヒルは、全世界に1000名以上の幅広い職種の従業員を有するグローバルカンパニーです。

ダンヒルは、1号店を1893年にロンドンにオープンし、その後1920年代初期にパリやニューヨークに拡大しました。当時ダンヒルのストアは、「最もラグジュアリーに設えられた、男性のためのラグジュアリー専門店」として知られていました。 ダンヒルのネットワークは、1960年代初期の香港や東京、そして1990年代の中国での開店によって、20世紀を通して拡大してきました。 ダンヒルは現在、真のグローバルブランドとして、アメリカ、ヨーロッパ、中東、アジアで店舗展開をしています。ダンヒルの販売チームは、世界中のいずれのダンヒルにおいてもお客様に他にはない体験をご提供することを誇りとしています。

募集要項：

ダンヒルブティックでの接客・販売、売上・在庫管理業務、 店舗内の商品レイアウト実行、顧客情報管理業務 等

求めている人材：

-海外ブランドの販売経験をお持ちの方
-スーツやジャケットなどのカスタムオーダーの経験をお持ちの方
-ブランドの歴史や理念を深く学ぶ姿勢をお持ちの方 -お客様ひとりひとりとじっくり向き合う接客をしたい方
-店長やマネージャーへキャリアアップをめざす意欲をお持ちの方

応募資格：
-メンズウエア販売の経験をお持ちの方 -高卒以上

あなたの主なミッションは、旗艦店において、お客様の記憶に強く残る顧客体験を提供し、チームメンバー全員がやりがいを持って働ける環境を作り、意欲的かつ持続可能な業績を生み続けるような強力なクライアンテリングを実現・実行していくことです。

主な業務内容

事業展開:

• 国内・国外の両方にまたがる顧客層の拡大とビジネス全体の成長を目指すことで、メゾンの評判と魅力の向上に大きく貢献する
• 限定商品の発売や特別なイベントの実施など、ブティックのポジショニングと商品提供を強化するパートナーシップやコラボレーションを模索する
• 国内のビジネス環境と売上への影響を、競合他社の商業活動も含めて、把握する

クライアンテリング(購入体験) :

• 顧客の獲得に焦点を当てた、戦略的なクライアンテリング・アプローチを行う
• 特別なサービスや顧客体験に精通し、特別イベントやプレビューを主催し、顧客を獲得する
• 一貫性のあるプレミアムなメゾン体験を開発・維持するために、自らが模範となり、顧客や見込み客との個々の関係を発展させる
• ブティックチームと協力し、すべてのCRMとクライアンテリングのイニシアチブを推進し、モニタリングする
• VVIPデータベースの構築と開発

ブティックの業績および運営管理：

• メゾンの目標に沿った、定量的かつ定性的な目標の達成
• メゾンとブティックの売上目標を達成するためのダイナミックなアクションプランの提案、決定、管理、実行
• 業績を推進、管理、報告する。ブティックビジネスに関する深い知識を身につけ、チームと共有する
• チームメンバーに対してセールスのプロフェッショナルとしてのリーダーシップを発揮し、関連するKPIを用いてチームと個人の業績目標を設定する
• 新しいツールやサービスを確実に導入し、変革を推進する
• ブランドおよびグループのコンプライアンスポリシーに従って、ブティックの運営を管理する
• チームが店頭で最高のパフォーマンスを発揮できるよう、メゾンとリシュモンにおけるすべての手順が完璧に守られるよう徹底する

メゾン・アイデンティティの代表 - メゾンのアンバサダーとしての活動:

• 旗艦店を市場におけるメゾンのショーケースとし、メゾンのアイデンティティと価値を充分に表現する責任を負う
• メゾンのアンバサダーとして、顧客や国内の業界内でのメゾンのイメージの一貫性を保つ
• アンバサダーとして、グループおよび海外本社とのあらゆる交流の主要な窓口となる（ブティックの紹介、訪問やイベントの企画など）
• メゾンが確立した価値観とプレゼンテーションの様式に情熱を持って従う

チームマネジメントと人材開発:

• 最適な組織を設計し、適任者を採用し、ブティック内の人材パイプラインを積極的に確保する
• 社員の個々のモチベーション、ニーズ、懸念を理解し、対処することで、チームと良好な関係を築く
• チームのトレーニングの必要性を特定・定義し、各メンバーに適した育成プランを作成・周知する
• 定期的なロールプレイやその場でのコーチングを通じて、ブティックにおけるビジネス志向のアプローチを開発し、個人とチームのパフォーマンスを一貫して向上させる
• コーチング、トレーニング、モチベーションアップなど、高いプロ意識を持って模範を示す
• 結束力のあるチームスピリットを引き出すことで、チームに強い目的意識を与え、エンゲージメントを強化する
• メゾンの戦略とビジョンに基づき、ブティックチームとコミュニケーションを図り、連携させ、モチベーションを高める
• KPI・期待以上のパフォーマンスを達成するためパフォーマンス管理を推進する

プロフィール

• 顧客との関係：富裕層顧客および主要ステークホルダーとの関係構築と管理における豊富な経験
• チームマネジメントと人材育成：天性の強いリーダーシップ、チームを率い人材を育成した実績
• ラグジュアリーに関する専門知識：ブランド、トレンド、顧客の期待など、ラグジュアリー環境に関する深い知識
• オペレーショナル・エクセレンス：店舗運営に関するオペレーションを全方位的に管理し、オペレーションの効率化とブティック全体のエクスペリエンスを推進する専門知識
• 10～12年のリーダー職経験、高いコミュニケーション能力と対人能力
• 読み書きおよびスピーキングにおける流暢な英語スキル
• 母国語もしくは流暢なレベルの日本語スキル

Richemont is seeking a talented and experienced Scrum Master to play a pivotal role in supporting the delivery of cutting-edge Client Interactions solutions within our dynamic Client Platforms area. This is an exceptional opportunity to join a high-impact team at the forefront of a major, multi-Maison, worldwide Salesforce initiative, shaping the client experience for some of the most prestigious luxury brands globally.

You will thrive in a truly global environment, collaborating with highly distributed teams across different countries and time zones, fostering a culture of agility, continuous improvement, and high performance.

As a dedicated Scrum Master, you will be the heartbeat of our Rendez-Vous (book an appointment) team. Your primary mission will be to empower these teams to deliver high-quality, impactful solutions on time and with exceptional efficiency, along with participating in the business design of new features to be implemented.

RESPONSIBILITIES

• Serve as Scrum Master for your project team (Service Cloud, Marketing Cloud and Front end), guiding them through the implementation process and facilitating all scrum ceremonies.
• Continuously improving the ways of working to bring effectiveness and efficacy to the implementation teams.
• Collaborate closely with Technical Team Lead, Product Owners, Business Analysts and stakeholders to prioritize and groom the product backlog.
• Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution.
• Work closely with Salesforce developers and administrators to understand technical requirements and constraints.
• Perform business design and reflect it in Jira tickets in collaboration with Product Owner.
• Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment through KPI of the Product team.
• Facilitate effective communication and collaboration within the team and across departments.
• Collaborate with cross-functional teams to identify system improvements and best practices.
• Promote a positive team environment that encourages creativity, innovation, and excellence.
• Support business design team in case of workload fluctuations enacting as a business analyst when needed.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Certified Scrum Master (CSM) or equivalent certification.
• Minimum 4 years of experience as a Scrum Master, preferably in a Salesforce environment.
• Experience of at least 2 years working as a business analyst, preferably in Salesforce environment.
• Ability to understand technical concepts, challenges, and architectural considerations to effectively support development teams and facilitate technical discussions.
• Strong understanding of Salesforce platform capabilities, including configuration, customization, and integration.
• Exceptional Communication & Facilitation Skills: Ability to communicate complex ideas clearly, facilitate engaging discussions, and influence stakeholders at all levels.
• Experience with Confluence, Jira & Zephyr enterprise.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• A self-starter with a strong sense of ownership and a commitment to delivering high-quality outcomes.
• Fluent English required.
• Ability to work in a complex, fast-paced, distributed environment with high expectations.

BOUTIQUE ASSISTANT - CARTIER, SOHO

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $24 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

The Client Data and Insights Analyst will support client data related projects and daily activities. You will be a client data subject matter expert, responsible for maintaining our client database, supporting client reporting, sharing client insights and communicating business recommendations. The role will report to the Senior Manager, Client Data and Insights.

KEY RESPONSIBILITIES

Database:

• Support client data topics across Cartier North America.
• Responsible for data quality and cleansing updates, including client profile merges and client reassignment.
• Focus on continuous improvement of data collection, regular maintenance, cleansing, quality monitoring and updates.
• Ensure local client data governance, security and compliance adherence in partnership with the Data Solutions team.
• Assist on all database and client data related projects; be a subject expert on tools such as Salesforce, SAP, Power BI, Looker and other platforms.

Reporting:

• Assist on all client data reporting for the commercial teams (boutiques and specialist retail) to ensure they are achieving their clienteling, MyClients, data capture and Cartier Care KPI objectives.
• Help to identify, analyze, interpret and present the performance of all client-related KPIs, intelligence and insights.
• Support building reports that assist the network with their client development activation plans, client data capture, prioritizing the Maison’s programs and activities.

Insights:

• Support analytics and insights surrounding the client database and all client channels, with an emphasis on identifying and understanding client behavior patterns.
• Serve as a liaison with cross-functional corporate teams on all client data needs and insights; help identify actions and recommendations.
• Partner with senior manager to recommend solutions and insights that influence client loyalty, acquisition and retention with an omni lens.
• Extract client lists to support client engagement strategy, product launches and boutique activations.
• Collaborate to deliver training to boutiques on data input and insights best practices.

YOUR PROFILE

• Bachelor's degree in Business Administration, Data Science, Statistics, or related field.
• 2+ years of experience in managing data and analytics projects; luxury experience a plus.
• Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word); experience with Salesforce and Looker a plus.
• Excellent written and verbal communication, interpersonal, analytical, organizational skills.
• Excellent time management and problem-solving skills.
• Strong critical thinking ability.

Pay Range: $30-$34

• Do you have extensive experience leading large-scale retail architecture projects in global and dynamic environments, from initial concept to successful delivery?
• Do you have in-depth technical and architectural knowledge and competencies, including proficiency in CAD and SketchUp, a relevant architectural degree, and a strong understanding of architecture-related laws and regulations?
• Are you a people-oriented manager with a proven ability to inspire and develop high-performing teams?
• Are you fluent in Japanese (native level) and English (business level)?

What are we expecting from you?

As the Store Design Senior Manager, you will lead the strategic development and execution of our boutique design vision across a network of over twenty locations nationwide. This pivotal role demands a blend of visionary leadership and hands-on management, ensuring every boutique embodies our Maison's unique identity and global standards of excellence.

• You will lead, coach, and grow the Store Design team in Japan, ensuring clarity of roles, efficient ways of working, and long-term capability building, while creating a strong team culture, encouraging innovation, collaboration, and resilience in a context of rapid business growth.
• You will drive large-scale projects from concept through delivery, by orchestrating internal & eternal stakeholders and ensuring quality, compliance and timely delivery.
• You will ensure elevating the client experience and the staff experience: boutiques must inspire clients while also providing teams with efficient, functional, and engaging workspaces.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.

Along the recruitment process you will meet the HRBP, Retail Excellence Director, HQ Architecture Team, Regional Retail Director, and VCA Japan President.

BOUTIQUE ASSISTANT - CARTIER, HUDSON YARDS

Role Overview
The Boutique Assistant role will support the execution of the client experience strategy in boutique with a 360 view that align with our Maison Values such as Open-mindedness, Curiosity, Generosity, Sharing, Respect, Rigor, and Independence. Our objective is to create the most exceptional client experience with the most productive environment and its people, all through the lens of hospitality.

In partnership with boutique management, the Boutique Assistant will support the execution of a tailored client experience journey to ensure seamless and memorable experiences that will foster brand loyalty for generations to come. The Boutique Assistant will be an integral part of delivering our mission to exceed client expectations through the lens of a luxury boutique environment.

Rooted in our Cartier heritage-we strive to deliver on our promise of emotion to our clients; through finding the extraordinary and the ordinary, elevated moments, and creating lasting impressions through a culture of beauty, love, and passion.

In doing so, we create consistency across the network, giving our clients a bespoke experience throughout North America while enhancing our client development opportunities through anticipating client needs and a curated experience within boutiques.

Responsibilities
Build extraordinary client experiences through hospitality excellence

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with our Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences, primarily focusing on client treatment such as appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service)
• As part of appointment support, assist sales associates to set the stage with impactful discovery and pre-appointment browsing.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.

Enhance the boutique environment

• Support and maintain the visual standards of wrap rooms, and organization of Client Services areas.
• Maintain and replenish daily needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization.
• Support client treatment and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed.
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries.
• Assist clients with quick service requests, personalization requests, such as complimentary services including strap changes, watch sizing, steam cleaning, cord changes, engraving, embossing, etc.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Partner with the Operations Coordinator to manage the stock maintenance of non-sellallables as needed.
• Assist with special projects as needed.

Maison / industry knowledge and compliance

• Understand and comply with security and operational procedures.
• Remain current on all industry news, local/global competition, and connection to community.
• Strive for operational excellence related to the boutique environment and upholding standard.

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.

Qualifications
Experience

• Previous experience especially in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities

• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus

Physical Requirements
Boutique Assistants must be capable of prolonged standing, walking, and frequent bending or kneeling. The role typically requires lifting/moving up to approx. 45 lbs. High energy, physical stamina, and the ability to work in fast-paced environments are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Core Physical Demands:

• Mobility: Extensive standing and walking throughout shifts.
• Strength: Lifting, carrying, pushing, and pulling items (often up to 45 lbs.).
• Flexibility: Regular bending, stooping, kneeling, and crouching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Requirements

• Ability to frequently climb stairs while moving between areas. (e.g., multi-level locations)
• Comfortable working in tight or confined back of house spaces where storage and service areas may be compact)
• Ability to safely handle and work with glassware during hosting and service operations.

Personal skills

• Must be available to work retail hours (including weekends) and travel for training as needed.
• Ability to work in a fast-paced, evolving environment.
• Excellent organizational and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
• Intellectual curiosity and passion for learning.

We Offer – United States
This role offers a variety of benefits, available through our Adecco Staffing partners.

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs.

Understanding the importance of work-life balance and your wellbeing is at the heart of who we are.

At Richemont, We Craft the Future!

*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Expected Hourly Range: $23 to $24 (Overtime eligible)

Please note, salaries will be negotiated based on relevant skills and experience. This position is payrolled through a third party.

Assistant Boutique Manager

Delvaux | San Jose, California

Reports to: Retail & Client Director

Role Overview

As a Delvaux Ambassador, the Assistant Boutique Manager supports the overall management of the boutique, associates, merchandise, and customer service. This role is crucial for the development and optimization of boutique performance and profitability, ensuring excellence in boutique operations, client service, and brand promotion. The Assistant Boutique Manager will be responsible for supporting all aspects relating to boutique operations and administration, including reporting, retail operations, stock control, security, and performance analysis. A solid understanding of both front and back-office boutique operations is essential to effectively achieve sales objectives, maintain high operational and merchandising standards, and foster a highly motivated team.

Responsibilities

Boutique Performance and Sales Achievement

• Monitor the achievement of sales targets and KPIs for the boutique.

• Monitor visual merchandising and displays to maintain Delvaux brand image and boutique presentation.

• Propose and manage initiatives in the Boutique according to the Delvaux Direction that will develop new clients, drive sales, and enhance the Delvaux presence in the marketplace.

• Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount) and propose corrective actions.

• Manage the effective running of the boutique.

• Motivate and coach sales associates to meet assigned sales & productivity goals.

Team Management and People Development

• Manage the team to optimize personal and boutique performance and profitability.

• Communicate and motivate the boutique team around the strategy and vision of the Maison and their collective and individual contributions.

• Conduct team meetings, ensuring that staff is aware of the targets and clients experience best practices.

• Provide training to the team to reach their targets and support the coaching of staff to drive success.

• Ensure the grooming guidelines are always followed within the team.

• Contribute to creating a business-oriented approach and positive mindset in the boutique through team building and a supportive environment.

• Support with the annual performance management process to provide feedback for individual meetings and development plans.

Boutique Operations and Administration

• Support the implementation and adherence to all group, Maison, and boutique policies, procedures, and guidelines.

• Ensure compliance with sales, financial, and security procedures as outlined by the Maison.

• Supervise the boutique back office and administration, including invoices, commissions, etc.

• Manage the stock inventory to ensure no discrepancies and communicate any stock issues to the management team and Head Office.

• Communicate the delivery schedules to the team.

• Create and monitor rotas in accordance with business needs and legal requirements.

• Monitor the quality of the client database per sales associate and ensure daily traffic is counted correctly.

• Ensure the boutique is properly maintained (light, furniture, etc.) and take corrective actions.

• Support the effective utilization of the POS system and its inventory management functions.

• Assist with daily, weekly, monthly qualitative and quantitative business reports as required.

• Support in determining staffing needs and creating staff schedules to ensure appropriate store coverage and match to traffic.

• Assist with all store administration in an accurate and timely fashion.

• Ensure compliance with all internal control procedures, including maintaining inventory accuracy.

• Maintain the highest standard of housekeeping and organization both on and off the sales floor.

Client Relationship and Portfolio Development

• Support the development and management of customer relationships and the customer database system.

• Act as an Ambassador for the Delvaux Maison, promoting the brand to clients and partners.

• Build and develop strong relationships with VIPs and top clients.

• Ensure a highly professional client service within the boutique.

• Support initiatives to build and develop a network of people who have an impact on local, national, and international luxury business to promote customer loyalty

Brand Promotion and Business Development

• Support initiatives to develop the notoriety of the house and build brand awareness in the market, embodying Delvaux in the city.

• Promote the culture of the brand internally and externally.

• Ensure the store atmosphere upholds the brand image.

• Assist in developing the store business plan, including marketing and promotional strategies to drive traffic and grow the customer base, with emphasis on the local market.

• Stay aware of the local market and business environment, including competitors' activities and luxury goods market trends.

Qualifications

• Previous boutique management experience (a minimum of 2 years), especially in the field of luxury retail, is required.

• Good knowledge of MS Office is required

• Experience in supporting a team in a luxury retail environment.

• Commercially minded with an understanding of the Luxury Market.

• Strong management and leadership potential, with developing business acumen.

• Excellent interpersonal, communication, and organizational skills.

• Ability to motivate and develop a team in line with Delvaux's image.

• Ability to show innovation and initiative, be proactive, and pre-empt boutique and team issues.

• Excellent communication and presentation skills.

• Successfully able to handle multiple demands and competing priorities.

• Strong customer service approach and team spirit.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $75,000 - $85,000

Salary will be determined based on relevant skills and experience.

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewellery, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

HOW YOU WILL MAKE AN IMPACT

In this role, you will be responsible for ensuring the seamless daily functioning of the boutique by providing comprehensive administrative support and meticulous follow-through of stock and inventory procedures. Upholding a high standard, you will also assist the essential coordination in the boutique, encompassing maintenance, external partner relationships, purchase orders processing, and more. The active collaboration with the team will enhance operational efficiency and promote an organized working environment.

KEY RESPONSIBILITIES

STOCK MANAGEMENT

• Manage stock and maintain inventory accuracy – verifying and resolving discrepancies to optimize selling opportunities
• Coordinate and diligently manage all product movements, including shipments, client reservations, special orders, transfers, consignments, repairs, and return shipments
• Manage stock movements diligently and maintain accurate inventory systems
• Partner closely with the Sales & Operations team to ensure smooth management of stock transfers and special orders.
• Manage stock storage for both sellable and non-sellable products
• Conduct quality checks and report defective products at defined stages
• Provide accurate price labeling for new stock and update price tags for existing inventory
• Organize visual merchandising (VM) display materials within the boutique

DAILY OPERATIONS

• Manage suppliers (including sourcing) and coordinate services, deliveries, and maintenance to ensure seamless boutique operations
• Serve as the administrative liaison for landlord, tenant coordinator, building management, and facility-related matters, ensuring safety and compliance with property regulations
• Oversee administrative documentation, including processing of purchase orders, invoices, and maintaining accurate records of contracts and operational documents
• Provide administrative support for inventory and stockroom operations, coordinating logistics and ensuring meticulous record-keeping
• Coordinate for meetings, visits, and inspections, ensuring necessary documentation is in order
• Collaborate with the boutique team to anticipate operational needs, propose improvements, and contribute to an organized and efficient working environment
• Prepare, process, and track purchase orders, invoices, and other administrative documents to ensure accuracy, timeliness, and proper filing.

KEY COMPENTENCIES

• At least 3 years of experience in stock management within retail industry, with an added advantage for experience in luxury retail
• Good organization skills and details oriented
• Service-focused, and a collaborative team player
• Proficient in computer skills (including Microsoft Office); SAP proficiency is a plus
• Good interpersonal and communication skills
• Fluent in Thai and proficient in English

You will work within Group Supply Chain Execution team to enrich the new Supply Chain Knowledge platform for Watch and Jewelry Maisons, interacting directly with them to build the right approach for publishing and enhancing Group Operating Model knowledge and ensuring W&J business continuity through it.

You will be involved in various ongoing projects to be able to capitalize on documentation and allow the W&J knowledge to spread through the various Group Supply Chain actors in a more structured way and better user accessibility.

You will also deliver the documentation within the appropriate tools, validate each key processes with Maisons and experts, and support the final publication on the platform, looking for a “User buy-in” of this reshuffled and completed documentation platform

WHAT DO YOU NEED TO BE SUCCESSFUL IN THIS ROLE?

You will bring:

• your desire to explore the Supply Chain end-to-end business models, procedures, and best practices of our Watch & Jewelry Maisons
• your appetence for detailed process mapping and for tools associated.
• your soft skills to interact with the Supply Chain departments of our W&J Maisons, IT department, and Richemont Group technical experts.

HOW WILL YOU EXPERIENCE SUCESS WITH US?

You will work with diverse teams and have the opportunity to learn about a wide variety of domains.

You will gain insights into the luxury industry from the perspective of one of the global leaders that is bridging more than two hundred years of heritage with cutting edge innovation.

Working in the close to the Swiss countryside right outside Fribourg, we offer an on-site restaurant, a beautiful setting, and a spacious open-plan working environment. The offices are close to local transport with direct access to the train station.

• Avec plus de 1000 collaborateurs dans le Monde, Chloé est l’une des Maisons de mode phare du groupe Richemont.
• Notre siège social, en plein cœur du 8ème arrondissement de Paris réunit 300 collaborateurs aux parcours et expériences variés, issus du monde entier.
• Nos espaces de travail hybrides favorisent un dialogue ouvert et un sentiment d'appartenance, tout en encourageant l'esprit d'entreprise, la créativité, l'excellence et l'impact positif.
• Nous encourageons la diversité et l'inclusion sur le lieu de travail, tout en soutenant et en inspirant chaque individu.

L'EQUIPE

PROFIL RECHERCHE

• Appliqué(e) dans votre travail, vous avez le sens du détail.
• Vous êtes reconnu(e) pour votre efficacité et votre rigueur.
• Vos qualités relationnelles vous permettront d’être parfaitement à l’aise au sein de la Maison

우리는 심장을 뛰게 합니다.

알라이아(Alaïa)는 따뜻한 보금자리와 특별한 순간들을 통해 여성성을 드러내고 이를 북돋으며, 세대를 이어 지속될 다양한 문화의 고객들을 창출하고, 인재들을 육성하고자 합니다.

알라이아는 1964년부터 꾸뛰르 정신과 시대를 초월한 아름다움을 지닌 파리의 패션 메종입니다.

80년대, 조각적인 실루엣으로 패션계에 혁신을 가져온 전설적인 재단의 거장, 아제딘 알라이아(Azzedine Alaïa)의 비전을 바탕으로 설립된 알라이아는 변함없는 열정과 뛰어난 기술로 미래를 개척하고 있습니다.

오늘날에도 우리는 완벽함과 현대성을 향한 끊임없는 추구를 해나가고 있습니다. 형태를 중시하는 디자인과 몸의 곡선을 아름답게 살린 아이코닉한 니트를 통해, 창의성, 정교함, 그리고 예술에 대한 깊은 열정을 바탕으로 여성의 자유로운 아름다움을 독창적으로 표현해냅니다.

알라이아와 함께 하신다면 오랜 전통과 현대적 감각, 그리고 뛰어난 장인정신의 조화를 통해 서로에게 영감을 주고, 우리의 역량을 강화하며, 오래도록 기억될 가치를 만들어가는 메종의 일원이 되실 것입니다.

[담당 업무]

1. 매장 매출 목표 달성

2. 맞춤형 고객 경험 제공

3. 클라이언텔링을 통한 고객 창출 및 관리

4. 메종 기준에 따른 제품 및 매장 환경 관리

5. 재고 관리 및 제품 이동

6. 브랜드 엠버서더로서의 역할 수행

[자격 요건]

1. 5년 이하의 럭셔리/리테일 경험

2. 패션 및 상품에 대한 이해도

3. 서비스 마인드

4. 문제 해결 능력, 상황 판단력

5. 적극적 태도, 팀워크 정신

The mission is part of Richemont Group Technology, in the Retail Engagement area. You will supervise the Catalog capacities of this area and the multiple applications in this perimeter as an IT Solution Owner.

In collaboration with the Product Owner and following the Solution Architect guidelines, you identify the relevant technical components, define the roadmap, coordinate all the stakeholders and ensure a smooth delivery of our portfolio of projects to increase our users’ satisfaction.

You manage team members' effectiveness to match the continuous evolution of the application and overcome technical challenges. You may selectively take on additional roles within the team.

You will operate in a global, multi-maisons environment, engaging with teams at different management levels to ensure seamless integration and performance.

KEY RESPONSIBILITIES

PEOPLE

• Establish your leadership as team lead. Lead by example, applying the agile values and mindset.
• Set clear roles and objectives for each internal and external team member and carry out regular performance reviews.
• Continuously develop technical and soft skills of your technology team members, in line with personal and product team / area needs.
• Develop a customer-oriented mindset and a culture of collaboration, trust and transparency.

MANAGING

• Define and track the capacity needs for the team, in alignment with the Product Area Manager (PAM).
• Work in a global environment with highly distributed teams in different countries and time zones and at different management levels. Coordinate project stakeholders and especially work closely with the Technology teams to ensure proper tracking of all dependencies, risks, constraints, using the methodology and processes in place at Richemont.
• Coordinate all phases of the projects from initialization to stabilization post-delivery in production.
• Take care of project communication and report progress to the PAM.

BUDGET

• Work with the PAM in establishing contracts during the fiscal year with external suppliers within the budget.
• Work with the PAM in planning budget for next fiscal year and anticipate expenses in your perimeter.
• Drive and control contractors with PAM together.
• Check supplier billing and invoices for correctness.

PROCESSES

• Embrace a continuous learning approach.
• Proactively identify and resolve team member related risks/impediments. Escalate when needed.

REQUIRED SKILLS & QUALIFICATIONS

Technical Skills

• Hands-on experience in retail or web application management and delivery.
• Strong understanding of web technologies and applications.
• Hands-on experience with technology concepts such as APIs, OMS and CRM.

Tooling

• Planning and capacity management.
• Budget Management
• Atlassian Suite (Confluence/Jira).

Soft Skills

• Strong problem-solving and analytical skills.
• Demonstrated experience in leadership, team mentoring.
• Ability to present ideas in context, which can be understood by technology, business and non-IT personnel.
• Ability to function effectively in a fast-paced environment, handle multiple efforts simultaneously, prioritize and meet deadlines.
• Proactive, self-driven, and eager to explore new technologies.
• Comfortable working independently in an agile environment.

Education & Language

• Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent.
• Fluency in English (French, Portuguese or other languages is a plus).

そこで不可欠なのが、ブティックの顔となるセールスアドバイザーの増員。

「Best service」の先にある「Brand development」こそが、本当の意味でのミッションです。

募集要項：

• 新しい輝きを放つ場所

それはあなた自身にも言えること。ブランドを育てる醍醐味だけでなく、ブランドの成長に合わせて必要ポジションが変化するなど、キャリアパスのチャンスも豊富です。

• ブランドテーマとは

全てのPIAGETスタッフは、-Culture of Joy 楽しむ文化- を重んじ、分かち合っています。そしてブランドテーマである『The Sunny side of life』は一つひとつの輝きの瞬間を逃さず謳歌する人生への招待状。それは、私たちを取り巻く全てのものが、夢や喜びをもたらすライフスタイルへの、生活美学への賛歌です。

業務内容：

PIAGET（ピアジェ）ブティックにおける接客・販売

【具体的には】

• 接客・販売
• 顧客管理、在庫管理などの販売関連業務
• ジュエリー・時計等の修理受付業務
• システムを使用してのオペレーション業務

【入社後の研修について】
新入社員の方には、ご入社後に開催される最も近い研修を受講して頂きます。1日目は、リシュモンジャパンに入社した方々が参加する会社全体に関する研修、2日目、3日目はブティックで使用するシステムの研修、PIAGETに関しては3日目以降に研修を行います。その後もフォローアップトレーニングに参加。更に細かい業務知識や専門知識を学んでいただきます。

【スポンサー制度について】
入社後3カ月間は各店舗（勤務地）にて、スポンサー（先輩の指導担当社員）からスポンサーブックを使い業務の細かい指導を受けますので、未経験の方でも安心して学んでいただきます。販売・サービス業界経験者に限らず、異業種から挑戦し活躍しているスタッフも大勢います。

求めている人材：

販売/接客経験者（下記をご参照下さい）

【具体的には】

• 高級消費財、宝飾・時計販売経験者
• 高級車販売やホテル、アパレル・航空業界等でのカスタマーサービス・接客経験のある方
• 社会人経験が2年以上あり、販売及び接客経験ある方
• チームワークが重視される職場での業務経験がある方
• お客様との信頼関係を築き、フレキシブルな対応のできる方
• 目的意識を持ち、自らのスキルアップに積極的に取り組める方

【歓迎します】

• 業界未経験でもPIAGET（ピアジェ）ブランドに強い情熱をお持ちの方
• 成長段階にあるブランドと共に成長していきたい方
• 中国語・英語での接客販売経験者
• 百貨店等の外販経験、店舗マネジメント経験者
• GIA G.G.、ジュエリー・ウォッチコーディネーター等宝飾関連資格保有者や時計のメンテナンス経験者

Reporting to the Brand President the Regional Senior Training Manager is responsible for the successful planning and implementation of all Retail, Partners and Teams training activities across North America.

Responsibilities

• Define local yearly training roadmap, in line with strategic market priorities and HQ guidelines, building a long-term vision for team growth & development
• Work closely with HQ to support the development of strong localized training content relevant for the North American business
• Design and deliver engaging in-person (in-class and in-store) and virtual training sessions, alongside individual coaching to enhance skills, performance & motivation, focusing on:
  • Brand and product knowledge & luxury culture
  • Clienteling and selling soft skills (emotional intelligence and managing client expectations)
  • Key profiles empowerment and retail management upskilling
• Establish a strong partnership with Commercial Directors and Boutique Managers to secure day-to-day coaching follow up while providing guidance and support, including tailored training plans by boutique
• Extensive utilization of data analytics such as CRM data, NPS, mystery shopping scores, etc to track results to support the creation of strong action plans with clear results
• Act as a strong business partner & key contributor on global and regional projects, including local retail initiatives (active participation in monthly retail & commercial calls)
• Maintain detailed reporting of all trainings, follow up on participants` training path, monitoring the efficiency of training and achievements while individualizing development action plans along with the respective managers
• Plan and execute a Maison onboarding program for new joiners, in compliance with Headquarters’ guidelines
• Strong collaboration with International Training Manager and continuous exchanges/feedback with L&D content creator
• Training Budget Management (plan and monitor) according to priorities and needs of the region
• Utilize mystery shopping insights to strengthen training content and development

Qualifications

• 7 to 10 years in the luxury industry with proven field/sales experience within luxury boutiques, of which 5+ years in retail training is a must
• Strong knowledge of the North American luxury retail landscape
• Excellent communication skills with vast intercultural competences and a collaborative and empathetic mindset; strong public speaker, ability to motivate and inspire audiences, eager to share field expertise to make others shine
• Demonstrated ability to effectively influence and persuade audiences and stakeholders
• Motivated by people development, retail & overall sales-related projects. You are passionate about retail, relationships, building on a strong emotional intelligence & a value business-oriented mindset
• Excellent collaborative mindset to partner with local and HQ teams
• Driven by impact & performance culture
• Self-motivator, works autonomously with good organizational skills, capacity to manage several projects and deadlines simultaneously
• Very strong knowledge of Office tools (especially PowerPoint & Excel)
• Exceptional English communications skills, both written and verbal
• Open to travel extensively throughout North America, at 50-70% of the time

Salary Range: $130,000 to $150,000 (Annual)

Role is bonus eligible.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

The role is embedded in Richemont’s Group Technology Product Domain “Operations & Services” and part of the Manufacturing Operation Area.

Our scope of Manufacturing Operations includes all business processes of the value chain to produce goods including Production Execution, Maintenance Management, Quality Management, and Logistic Execution.

To support our digital transformation, the Richemont strategy is based on 3 majors pillars:

• The decoupling principle between front-end and back-end applications using a modern integration landscape based on APIs and Event Driven Architecture, to let the flexibility to the Maison on their User Interface.
• Select the most appropriated back-end system as SAP PP, SAP EWM, Rhize MES, MaintainX CMMS and QES as Qualaxy and Elistat, to reply to the business requirement without customs developments, and to benefits form the editors innovations.
• Real-time execution and data driven, Richemont is applying advanced solution regarding the IIOT (Industrial Internet of Things) for machine connectivity, with the ambition of an harmonized data conversion (based on ISA95 concept) to make data accessible from our entire manufacture to a single point (Unified NameSpace).

As a Manufacturing Operations Semantic/Data Architect, you will be responsible for the analysis, design, deployment and support the data models and data flows for all Manufacturing Operations Applications, based on the ISA95 model.

This role ensures that data models are scalable, secure, efficient, and aligned with business objectives and regulatory requirements. You will be accountable for the improvements and delivery of the applications according to the roadmap of our “Product Owner” and guidelines of our Architects. You will work closely with various stakeholders, including business analysts, Solution Engineers, Software Engineers, to translate business requirements into robust and effective data solutions.

Key Responsibilities:

• Define and maintain the overall data architecture strategy, standards, and guidelines for the organization respecting IS95 standards, based on graphQL data base.
• Design and implement scalable, high-performance data model.
• Support and guide Solution Engineer to extend the data model.
• Establish and enforce data governance policies, procedures, and standards to ensure data quality, integrity, security, and compliance.
• Implement data quality checks and validation processes to maintain high data accuracy.

HOW WILL YOU EXPERIENCE SUCESS WITH US?

• Master degree / Engineer in Information Technologies with strong emphasis in Industrial or Mechanical Engineering, and Data Science.
• 7+ years of experience, ideally with a consulting background, data architecture, data modeling, database design, or a similar role, in contact with industrial environments in Production.
• Experiences based on ISA95 standard, and GraphQL data base.
• Collaborative leadership and coaching mindset.
• Good understanding of architecture design principles and integration technologies such as APIs
• Good understanding of software development & customizing lifecycle in Agile and Scrum models
• Excellent ability and experience to effectively communicate technical information to management, peers and industry partners.
• Fluent in English

Stage de 6 mois à pourvoir à partir de Septembre 2026 à Cannes.

Richemont owns some of the world’s leading luxury goods Maisons, with strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

Salesforce Developer Lead

“Challenges and changes are your motto, and you are fan of the retail world?

Do you enjoy contributing to future-ready Solutions?

Are you looking to implement the latest technologies and build applications that constantly improve our clients and retailers’ lives?

If yes, then apply now!

A customer and service oriented obsessed team is waiting for you to step up and have an impact on our transformation.

Richemont is seeking a talented and highly motivated Wholesale Salesforce Developer Lead to join our dynamic “Wholesale Engagement” teams. This role is crucial in building and maintaining scalable, secure, and reliable infrastructure to support Richemont Maisons’ digital platforms.

In collaboration with the Technology Team Lead, you will lead and support the development team to deliver successful features and automations that will make the operational activities of our product more efficient.

You will work closely with the Product Specialist, Technical Lead and Solution Architect to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard.

You will support the refinement of the product backlog while proactively removing impediments. You will have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template.

Your expertise in Salesforce configuration, Apex programming, and Lightning components will be key in helping the team deliver high-quality solutions that meet business requirements.

Your role will also include facilitating Scrum ceremonies, mentoring team members, and fostering a culture of continuous improvement.

This position requires working in a global environment and eco-system with distributed teams across multiple countries and time zones, collaborating with stakeholders at different management levels.

• You support the Product Owner in refining the product backlog (e.g., writing user stories, clarifying acceptance criteria).
• You enable the team’s success by removing impediments and managing escalations.
• You provide technical guidance to developers delivering custom solutions, leveraging Salesforce technologies such as Apex, Visualforce, Lightning Web Components, and other relevant tools.
• You take ownership of onboarding new team members and mentor the development team to ensure consistent adoption of engineering best practices.
• You communicate and collaborate with architects, admins, configuration experts, and stakeholders on status, risks, and technical issues.
• You understand platform dependencies and proactively anticipate potential regressions.
• You actively participate in Agile ceremonies and provide regular updates on feature progress within the sprint.
• You safeguard the functional and technical health of features through peer cross-testing and active involvement in all test phases.
• You help the support team troubleshoot production issues and deliver high-quality fixes.
• You manage escalations end to end, taking all necessary actions to drive timely resolution.
• You partner with stakeholders to capture and analyze business requirements, translating them into technical solutions on the Salesforce Service platform.
• You customize and configure Salesforce applications (e.g., workflows/flows, Process Builder, validation rules, and security controls).
• With a client-centric mindset, you identify opportunities and recommend creative solutions to extend the platform beyond out-of-the-box capabilities.
• You stay up to date on Salesforce features and enhancements and assess their applicability to the organization.
• You collaborate with cross-functional teams to identify and implement system improvements and best practices.

• Play a pivotal role in a major, worldwide Wholesales transformation journey, collaborating across the dev teams to shape the future for some of the world's most prestigious Maisons.
• Be at the forefront of innovation, gaining exposure to the latest trends and cutting-edge technologies in a dynamic and forward-thinking environment.
• Thrive in a results-driven yet genuinely supportive work environment where your daily activities are consistently interesting, challenging, and diverse.
• Work within an Agile framework, contributing to high-quality deliverables and efficient project execution alongside a dedicated team.

• Bachelor’s or master’s degree in Information Technology or Computer Science or equivalent experience.
• Excellent problem-solving, communication and leadership skills.
• Strong knowledge and experience with Agile methodologies.
• Experience managing a development team.
• Experience with Jira and Confluence is a plus.
• Minimum 8 years of experience in Salesforce development with:
  • solid experience in back/front-end development on Salesforce platform
  • experience with REST integrations
  • good understanding of security models
  • basic knowledge of Salesforce administration
• Salesforce certifications
  • Salesforce Certified Platform Developer I (mandatory)
  • Salesforce Certified Platform Developer II
  • Salesforce Certified JavaScript Developer
• Strong technical knowledge of Salesforce products (ability to investigate and debug issues)
• Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript).
• Previous exposure to test automation technologies and best practices is a plus.
• Fluent English required.

• If your application is selected, we will contact you ASAP for an informal introductory call.
• The next step from there would be a first technical interview with an area team representative; and if there is a match, you will have a personal meeting with him/her and our HR Business Partner.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

#RICHEMONT #REVEALTHEEXCEPTIONNAL

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Installé au cœur d’une région de savoir-faire et d’exception, notre atelier est spécialisé dans la fabrication de pièces de Joaillerie. Filiale de la Maison Van Cleef & Arpels, Aurigane est un Atelier à taille humaine où excellence et satisfaction client sont les maître-mots.

Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire uniques.

Correspondez-vous au profil ?

Vous possédez une expérience significative en atelier, et avez idéalement un BTS Fonderie. Vous souhaitez avoir des missions diversifiées.

Vous êtes connu(e) pour votre discrétion, votre rigueur, et votre organisation. Vous faites preuve d'un bon relationnel et aimez travailler en équipe.

Enfin, vous êtes sensibles aux créations de Joaillerie de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d’Atelier Alliages et Fonderie métaux précieux, vous serez amené(e) à préparer et réaliser des mises en revêtement des empreintes.

Après l’injection effectuée par le responsable fonte, vous réaliserez le décochage, le nettoyage des pièces, et la découpe des pièces de l’arbre de fonte.

Vous renseignerez les documents de fabrication et de suivi des pièces, et vous en assurerez la traçabilité.

Plus que pour un poste… nous recrutons pour une carrière !

Venez rejoindre notre équipe et participer au développement et à la transmission de nos savoir-faire! L’atelier Aurigane vous accompagne et vous forme pour atteindre l’Excellence.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par la responsable RH pour un entretien dans nos locaux.

Vous rencontrez ensuite le chef d’atelier Alliages et Fonderie métaux précieux.

Vous possédez une expérience significative dans la direction d’évènements au sein d’un environnement exigeant où l’expérience client et l’excellence d’exécution sont au cœur des enjeux.

Vous avez piloté des évènements d’envergure internationale et encadré des équipes.

Vous disposez d’une forte sensibilité esthétique et d’un grand sens aigu du détail, vous êtes reconnu(e) pour votre leadership, votre capacité fédérer des parties prenantes variées et votre aptitude à arbitrer dans des environnements complexes.

Vous maîtrisez l’anglais et évoluez avec aisance dans un environnement international.

Qu’attendons-nous de vous ?

Rattaché(e) à la Directrice VM & Event Internationale, vous pilotez l’activité évènementielle internationale de la Maison pour l’ensemble de ses catégories (Haute Joaillerie, Joaillerie, Horlogerie et Collaborations Artistiques)

Dans le cadre de vos fonctions vous :

- Encadrez une équipe d’une dizaine de collaborateurs composée de deux Chefs de Groupe et de Chefs de Projets, définissez les priorités de l’activité, accompagnez les équipes dans leur développement et veillez à la bonne allocation des ressources pour répondre aux ambitions de la Maison.

- Etes garant de l’excellence et de la cohérence des dispositifs évènementiels développés par les équipes en veillant à maintenir un haut niveau d’exigence dans leur conception comme dans leur exécution.

- Favorisez une collaboration fluide avec l’ensemble des partenaires internes, externes et des marchés, et intervenez en arbitrage stratégique, organisationnel ou opérationnel nécessaire à la réussite des projets.

- Accompagnez les managers et les équipes dans leur rôle, développez les talents et contribuez à faire évoluer l’organisation, les méthodes de travail et les expertises du pole Event afin d’accompagner les enjeux de la Maison.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Dès votre intégration, vous serez immergé dans l’univers de la Maison grâce à des formations sur notre histoire, notre savoir-faire et notre culture.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien.

Vous rencontrez la Directrice Visual Merchandising & Event.

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

OVERVIEW

To support the company growth strategy, the Client Engagement Manager is responsible for defining and leading the global Clienteling strategy, driving client retention, customer lifetime value, and excellence in Client Engagement across all touchpoints.

This strategic and hands-on leadership role aims to position Clienteling as a key growth driver by fostering a strong client-centric culture, implementing best-in-class tools and processes, and delivering highly personalized experiences aligned with the Maison’s DNA.

The Client Engagement Manager will work closely with the Head of VIC, Retail, Marketing, E-commerce, CRC, Merchandising, and regional teams to ensure a consistent and impactful Clienteling approach worldwide.

KEY RESPONSIBILITIES

Define and Lead the Global Clienteling Strategy

• Develop and implement the Maison’s global Clienteling vision in line with business growth objectives
• Establish Client Engagement standards and best practices across all markets
• Build and execute 3YP roadmap focused on client retention, loyalty, and customer lifetime value
  

Drive Client Knowledge and Insights

• Leverage client data to identify growth opportunities
• Monitor key client metrics related to acquisition and client lifetime value
• Partner with Data and Analytics teams to enhance client data quality, governance, and utilization
• Define new client segmentation framework and associated engagement plans
• Define personas in collaboration with Communication team
  

Develop Clienteling and Engagement Programs

• Develop personalized engagement journeys throughout the client lifecycle
• Oversee outreach strategies, client activation programs, and personalized communication initiatives tailored to client segments
• Lead newsletter strategy in collaboration with key stakeholders
• Ensure global consistency while allowing for relevant local market adaptations
  

Foster Retail Excellence and Field Adoption

• Drive adoption of Clienteling and promote a strong client-centric culture across retail teams worldwide
• Define Clienteling standards, methodologies, and operational guidelines
• Partner with Retail Excellence and Learning teams to develop training programs and capability-building initiatives
• Support regional teams in achieving Clienteling objectives and performance targets
  

Lead Clienteling Tools and Innovation

• Act as the business owner for Clienteling and CRM platforms
• Identify and lead technological enhancements that improve both client experience and team productivity
• Collaborate with Richemont teams & IT on omnichannel transformation projects
• Lead the design and global rollout of the Maison’s NPS & NSS program, transforming Client feedback into continuous in-store client experience improvements
  

Monitor and Drive Performance

• Define Clienteling targets and performance dashboards
• Track regional performance and identify opportunities for continuous improvement
• Measure the ROI and business impact of Clienteling initiatives
• Present performance insights, recommendations, and strategic updates to the commercial team and CODIR
  

Team management

• Management of the team: 1 permanent role, 1 apprentice, 1 intern and external partners
• Own the Clienteling team’s operating budget

• Establish commercial targets in terms of volumes, profitability, market shares, and client base for the designated region or major country (e.g., US, Japan, China) and define sales plans and forecasts in alignment with Maison strategies.
• Ensure the achievement of targets through the coordination of all commercial channels.
• Contribute to the development of corporate strategy for the local organization by applying functional expertise, testing the viability of the strategy, and providing creative ideas and insights.
• Identify and develop the capabilities needed to meet current and emerging business needs, evaluate current capabilities, identify gaps, and prioritize development activities.
• Motivate and mentor others to develop their capabilities and fulfill their potential.
• Manage and report on business performance, holding direct reports accountable for achieving business plans, and take corrective actions as necessary to balance short-term objectives with long-term stakeholder value.
• Identify and manage stakeholders up to the C-suite level, addressing their needs, issues, and concerns, and lead the development of stakeholder engagement plans.
• Develop and implement strategies for significant business areas, anticipating megatrends and complex challenges, ensuring alignment with long-term business needs.
• Lead the development of annual and long-term business plans, quantifying business outcomes and resource budgets, and ensuring integration of key activities across the organization.
• Oversee the design, development, and delivery of the organization's financial management and control strategy.
• Set and communicate the strategy for achieving the organization's mission, vision, and values, inspiring a diverse workforce to achieve business goals.
• Develop and maintain professional relationships with senior executives of strategic accounts to facilitate business acquisition and retention.
• Represent the organization in various industry, institutional, and professional forums to promote the company brand.
• Develop and improve relationships with board members, identifying priorities, issues, and strategic challenges for discussion.
• Implement the organization's brand strategy and develop change management plans to support overall strategy.
• Ensure compliance with diversity and inclusion guidelines, using precise and descriptive language for tasks and responsibilities.
• Required qualifications include a Master's Degree or equivalent level of education, extensive experience in strategic management and leadership across company functions, and the ability to direct substantial resources over long time frames.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Master's Degree or Equivalent Level

Experience level enables job holder to provide leadership to others regarding work related systems, processes and challenges.

Recruitment

• Manage the end-to-end recruitment of interns across our various sites in Switzerland, covering all business functions.
• Partner closely with hiring managers from role briefing through candidate selection, interviews, offers, and hiring.
• Identify and leverage the most effective sourcing channels based on business needs, location, and hiring volume.
• Define relevant selection criteria tailored to each area of recruitment.
• Analyze recurring hiring needs and anticipate recruitment cycles across business functions to build proactive talent pipelines.

Early Career

• Coordinate and represent the Group at career fairs, networking events, and employer branding initiatives with partner schools and universities.
• Participate in end-of-internship evaluations and ensure effective follow-up with early-career candidates.
• Design and continuously enhance the candidate experience for early talent before, during, and after their internship.
• Contribute to the continuous improvement and implementation of the Group’s Early Career strategy and related initiatives.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Final year Bachelor or Master's student in HR, Business Administration or related.
• Currently have an internship agreement (convention) with your school or university.
• Proficiency in office tools, specifically handling datas with Excel and comfortable with Powerpoint (MS Office Suite).
• A first experience in HR, ideally in recruitment or project management, is a strong asset.
• Knowledge of an ATS, ideally Workday, is a plus
• Fluent in French and English (spoken and written).
• Available for a 6-month internship.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

If your application is selected, you will be invited for a first round of interview with the Talent Acquisition Partners, then a second round with the Swiss Early Careers & Campus Manager.

Finally you will meet with the Head of Swiss Talent.

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we're more than our products; we're custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewelry, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier's illustrious story.

HOW YOU WILL MAKE AN IMPACT:

The Events & PR Senior Executive supports the planning, execution and overall management of Cartier’s local events and PR activities in line with Maison strategy and guidelines. The role contributes to the delivery of high-quality brand, client and media experiences through close collaboration with internal stakeholders and external partners while ensuring operational excellence and strict adherence to Maison’s standard.

KEY RESPONSIBILITIES:

Event Management & Execution

• Responsible for and oversee the end-to-end planning and execution of Maison events including key launches, High End moments, client activations, retail programming as well as client gifting initiatives, ensuring full compliance with Maison guidelines and standards
• Manage and coordinate closely with internal stakeholders (Boutiques, Retail, Clients, CVE, Security, Logistic, Regional and International teams) and external partners (agencies, vendors, venues) through regular alignment meetings to ensure seamless communication and execution across all event deliverables: including but not limited to holistic run-of-show documents, guest lists, and post event reports with clear KPI and insights
• Manage roles & responsibilities, on-site supervision and ensure smooth logistical execution before and during events
• Budget management and tracking: PO creations, invoice processing and post-event reconciliations
• Ensure compliance with internal processes, timelines and governance requirements
• Ensure high quality production and timely roll-out of all events in line with Maison’s standards
• Oversee all event-related administrative tasks and logistics including deliveries and inventory management

PR

• Establish and maintain strong working relationships with PR agency, media partners and POIs to support the Maison’s communication objectives
• Plan, coordinate and support daily PR operations including media enquiries, PR stock coordination, photoshoots press meeting & presentations and fact-checking
• Write, edit and adapt press materials, assist in media pitches and prepare weekly briefing notes for PR agency to ensure clear alignment on priorities and messaging
• Coordinate with regional and international PR teams to ensure message alignment, approvals and timely reporting
• Monitor, consolidate, and analyze media coverage, preparing press clipping and reports and qualitative analysis to evaluate YoY performances
• Monthly clippings validation on DMR
• Monitor current market opportunities to identify new PR strategies. Actively and systematically track daily, weekly, monthly industry related and competitors’ news
• Manage local and international press trips, including editorial negotiations and coordination with internal and external stakeholders to create distinctive editorial opportunities aligned with market’s communication strategies and global guidelines
• Oversee PR-related budgets and performance tracking, including SOV, ROI and post activation reporting
• Assist in the conceptualization and execution of seasonal client & media gifting initiatives
• Arrange and coordinate media interviews
• Plan and coordinate press gifting moments in line with Maison guidelines, ensuring thoughtful execution and proper tracking
• Effectively deploy different media channels to optimize PR campaigns reach and impact
• Compile and share monthly communications plan and performance reports with internal stakeholders to support continuous improvement

SKILLS & REQUIREMENTS:

• Highly motivated, strong ability to multi-task, pro-active
• Solid knowledge on Malaysia’s media landscape
• Familiarity in luxury/retail segment is preferred
• Excellent communication and presentation skills
• A creative mind with strong problem solving skills, curious and open-minded
• Good organization and planning skills
• Independent and resourceful
• Team player with ability to build strong relationships with key people and organizations
• Meticulous and results-oriented
• Digitally-savvy, creative, enjoys innovative and new challenges

The Product Manager - CRCs will play a pivotal role in defining, developing, and optimizing the digital products and tools that empower Richemont's Customer Relations Centers (CRCs) teams.

This senior position is responsible for enhancing the client experience by ensuring our CRC ambassadors have best-in-class technology and streamlined processes to efficiently and effectively manage client inquiries and transactions, primarily over the phone.

The role requires a strategic vision for the future of client technology, coupled with a deep understanding of operational processes and a hands-on approach to product delivery.

HOW WILL YOU MAKE AN IMPACT?

• Product Strategy & Vision: Define and champion the product vision, strategy, and roadmap for all applications and platforms utilized by Richemont's CRCs, aligning with overall business objectives and client experience goals and omni-channel needs.

• Leadership & Oversight: Act as a leader, overseeing and guiding product teams responsible for the development and continuous improvement of CRC-facing products. Provide mentorship and strategic direction to ensure consistent product excellence.

• Stakeholder Management: Collaborate extensively with CRC operations, Group Technology and Maisons responsible teams. Manage as well external vendors to gather requirements, orchestrate expectations, and ensure product solutions meet diverse business needs.

• Product Lifecycle mindset: Own the end-to-end product lifecycle, from discovery, ideation, and requirements gathering to development, launch, adoption, and post-launch optimization.

• Roadmap & Backlog Management: Develop and maintain a clear, prioritized product roadmap and backlog, ensuring features deliver maximum business value, enhance agent efficiency, and improve the overall client journey.

• Technology Expertise: Drive the strategic adoption and optimization of key technologies within the CRC ecosystem, with a strong focus on Salesforce (particularly Service Cloud) and integrated telephony solutions.

• Process Optimization: Champion a business profile rooted in process excellence, identifying opportunities to streamline workflows, automate tasks, and improve operational efficiency through technological solutions.

• Performance Analysis: Define key performance indicators (KPIs), monitor product performance, analyse user feedback, and leverage data insights to inform product decisions and drive continuous improvement.

• Compliance & Security: Ensure all product developments adhere to Richemont's data privacy, security, and compliance standards.

• Market & Trend Analysis: Stay abreast of industry trends, emerging technologies, and competitor activities in the contact center space to identify innovative opportunities.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Education:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

• A Master's degree or relevant certifications (e.g., CSPO, SAFe Product Owner/Product Manager) are a plus.

Skills and Experience:

• Minimum of 8-10 years of progressive experience in Product Management or Senior Product Ownership roles, with a significant focus on customer service, contact center, or client relations technologies. Certifications in the space are considered a plus.

• Demonstrated expertise in managing products related to Salesforce (e.g., Service Cloud, Sales Cloud, Experience Cloud) and integrated telephony platforms (e.g., Genesys, Vonage, AWS, Twilio, Avaya).

• Strong business acumen with a deep understanding of operational processes within a customer service environment, particularly for phone-based client inquiries.

• Proven ability to define and drive product strategy, translating complex business needs into clear product requirements and user stories.

• Strong experience leading and inspiring cross-functional teams in an Agile development environment.

• Exceptional stakeholder management, communication, and presentation skills, with the ability to influence and engage effectively at all levels of the organization.

• Strategic thinker with a hands-on approach to problem-solving, execution, and continuous improvement.

• Analytical mindset with the ability to use data to inform decisions and measure impact.

• Experience in the luxury retail or high-end service industry is a significant advantage.

• Fluency in both English and French (written and spoken) is mandatory

The In-House Stylist plays a key role in shaping the Dunhill styling identity across multiple touchpoints, including E-commerce, Marketing, Training, and Visual Merchandising. Working closely with the VM team and cross-functional partners, the stylist ensures that all product styling reflects the Dunhill brand, British heritage, and seasonal collection narratives. The role contributes to showroom presentations, mannequin styling guidelines, and training materials, helping to maintain a consistent and elevated retail experience globally.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

General:

• Report directly to the Visual Merchandising Director.

• Work collaboratively across Ecomm, Marketing, Training, and VM to ensure consistent styling across all brand platforms.

• Participate in collection styling sessions and showroom preparations.

• Contribute styling insights, notes, and inspiration to help guide mannequin looks and retail styling best practices.

Ecommerce:

• Support the Creative Services team with product styling for all E-commerce shoots, including product laydowns and ready-to-wear looks on models.

• Pull and build complete outfits based on the seasonal buy and key collection looks.

• Support all off-cycle shoots with styling preparation and execution.

• Ensure styling reflects the collection narrative and aligns with the brand’s visual direction.

Training:

• Develop 360 styling and collection training modules in both printed and video formats.

• Create styling videos that outline the do’s and don’ts of British styling in the context of the Dunhill brand.

• Lead in-store styling sessions across regions to support retail teams.

• Provide guidance on how to build complete looks using key products from each collection.

Marketing:

• Support styling needs for off-calendar marketing shoots, including lookbooks, made-to-measure shoots, and gifting catalogues.

• Collaborate with the marketing and creative teams to ensure all styling reflects the brand’s aesthetic and collection vision.

Visual Merchandising:

• Support all collection showroom activities in London and Milan.

• Focus on ready-to-wear styling and presentation for showroom environments.

• Work closely with Simon and the Design teams to select and build key looks for presentation.

• Dress and style all mannequin looks for Best Practice sessions at Bourdon House.

• Dress and photograph mannequin looks for inclusion in VM directives.

• Create clear styling guidelines and look direction for VM directives to support global retail teams.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity

• We foster empathy, curiosity, courage, humility, and integrity

• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the HR Manager

The Senior Manager, Network Development is responsible for leading the end-to-end coordination of retail development projects from initial business brief through boutique opening on a specific regional scope.

Acting as the central orchestrator across multiple functions, the role ensures strategic alignment, governance, operational readiness, and successful execution of new boutique openings, relocations, renovations and expansions.

The position serves as the key connector between Retail Performance, Real Estate, SDP, Retail Operations, HR, Client, Product, Marketing, Finance, and HQ stakeholders to translate business objectives into executable plans and deliver exceptional boutique openings across North America.

Key Responsibilities

1. Lead Brief Phase Development & Project Definition

• Coordinate the development of boutique project brief and business cases for new boutiques, relocations and expansions.
• Consolidate inputs from Commercial, Finance, SDP, Real Estate, Product, and Regional stakeholders.
• Develop and maintain sales forecasts, boutique ambition, organizational assumptions, and strategic rationale.
• Facilitate project validation and governance reviews with Regional and HQ partners.
• Ensure alignment between commercial objectives, operational requirements, and project investment decisions.
• Support APS launch and transition from concept approval into project execution.

2. Orchestrate 360° Boutique Openings

• Lead cross-functional taskforces for boutique openings, expansions, and relocations.
• Establish and manage integrated project plans covering all workstreams, including:
  • Retail Operations
  • HR & Recruitment
  • Product & Assortment
  • Client Development
  • Marketing & Communications
  • Training & Learning
  • IT & Security
  • Facilities & Services
• Ensure timely delivery of milestones, dependencies, and critical path activities.
• Drive risk identification, mitigation plans, and escalation where necessary.
• Maintain executive visibility and governance throughout project execution.

3. Governance, Planning & Stakeholder Management

• Establish project governance frameworks and meeting cadences.
• Facilitate decision-making among cross-functional and international stakeholders.
• Prepare executive-level updates, steering committees, and ExCo presentations.
• Define ownership, responsibilities, and RACI models throughout project lifecycles.
• Build strong partnerships across Regional, HQ, and Richemont functions to ensure project success.

4. Operational Readiness & Boutique Launch

• Lead readiness assessments from 18 months pre-opening through launch and post-opening stabilization.
• Coordinate recruitment, training, client strategy, operational readiness, assortment planning, and boutique activation.
• Ensure all functions are aligned to opening objectives and timelines.
• Drive lessons learned and continuous improvement following openings.
• Orchestrate the post-opening phase, including continuous improvement based on the learnings of the development and operations on site after the opening.

5. Project Management Excellence

• Develop and maintain project management tools, dashboards, critical paths, and reporting standards.
• Track progress, risks, budget impacts, and key decisions across all projects.
• Standardize methodologies and best practices for boutique opening governance.
• Contribute to the ongoing evolution of the Network Development operating model.

Profile

Education & Experience

• Bachelor's or Master's degree in Business, Engineering, Architecture, Project Management, Retail Management, or related field.
• 8–10 years of experience in project management, retail development, operations, or luxury retail.
• Proven experience leading large-scale, cross-functional projects with multiple stakeholders.
• Experience in boutique development, retail expansion, store openings, hospitality, or luxury environments strongly preferred.

Technical Skills

• Strong project management expertise.
• Excellent stakeholder management and influencing skills.
• Ability to manage multiple projects and priorities.
• Advanced PowerPoint and Excel capabilities.
• Experience with project planning and governance tools.

Leadership Competencies

• Strategic thinker with strong business acumen.
• Exceptional organizational and execution skills.
• High level of ownership and accountability.
• Collaborative and relationship oriented.
• Ability to operate effectively within matrix organizations.
• Strong communication skills.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $130,000 to $150,000 plus incentives.

Début du stage : Janvier 2027

Durée : 6 mois

Lieu du stage : Paris (8ème)

Gratification : jusqu’à 1400 euros bruts mensuels (selon niveau d’études)

Dans le cadre de l’accélération de la transformation digitale de la Maison, la gestion du contenu multimédias/assets (images, documents, vidéos) est plus que jamais au cœur de la stratégie Omnichannel.

L’équipe Asset Content & Studio Photo est un des piliers de l’intense transformation de l’écosystème digital et travaille en étroite collaboration avec les différentes fonctions centrales de la Maison et les marchés locaux pour assurer la qualité, la cohérence du contenu et la mise en place des règles de distribution.

Au sein du département Image, Style & Patrimoine l’assistant Asset Content Management assure :

• Préparation et suivi des lancements produits (e-commerce et événements) :
  • Coordonner avec les équipes centrales pour assurer la mise à disposition des assets sur les sites et applications.
  • Vérifier la qualité des données et réaliser des reporting aux équipes concernées.
  • Apporter un support au studio photo pour fluidifier les processus.

• Audit et optimisation des plateformes digitales :
  • Réaliser des audits des sites et applications pour identifier et résoudre les erreurs de diffusion de contenu.
  • Contribuer à l'homogénéisation des plateformes et à l'optimisation des pages produit pour l’expérience client.
  • Effectuer des benchmarks et analyser les performances des production assets sur les sites.

• Monitoring et amélioration de la qualité des données assets sur OCP :
  • Vérifier et analyser les données assets sur OCP (data crunching, data analysis).
  • Mettre en place et suivre des chantiers spécifiques d’homogénéisation des données.
  • Créer des dashboards de visualisation pour garantir une haute qualité des données.

• Support et amélioration continue des processus :
  • Former et accompagner les équipes métiers sur l’OCP.
  • Contribuer à la mise à jour des guidelines et des processus existants.
  • Gérer des projets transverses liés à l'amélioration des données et des processus.

Profil

• Vous êtes étudiant(e) en Master, école d’ingénieur et/ou de commerce.
• Vous êtes organisé(e), curieux(se) et soucieux(se) du détail ; avez un bon sens du relationnel.
• Vous êtes intéressé(e) par les nouvelles technologies et comprenez les enjeux techniques.
• Vous maitrisez le pack Office et avez à minima des connaissances sur Excel.

Afin de faciliter votre intégration au sein de notre Maison, vous bénéficierez d’un parcours d’intégration, incluant notamment une formation à l’histoire et aux produits de la Maison, ainsi que différents suivis tout au long de votre stage.

A l’issue de votre expérience, un point avec le service Ressources Humaines vous sera également proposé afin d’identifier les potentielles opportunités au sein de la Maison et du Groupe Richemont.

PROCESSUS DE RECRUTEMENT

1 – Si votre candidature est retenue, vous échangerez avec un recruteur de la Maison Cartier. Cet échange nous permettra de comprendre qui vous êtes, votre projet professionnel et vos appétences.

2 – Afin de conclure ce processus de recrutement, vous serez amené(e) à rencontrer vos potentiels futurs managers. La Direction des Ressources Humaines vous accompagnera tout au long du processus de recrutement afin de garantir une expérience candidat unique !

COMMENT ALLEZ-VOUS FAIRE LA DIFFERENCE ?

Vous assurerez le polissage et le dégraissage des montres et pièces de joaillerie des Maisons du Groupe au sein d’une équipe, travaillant en polyvalence.

L’atelier comprend des postes de polissage, une sableuse, des bacs de dégraissage, et un poste de rhodiage. Il est prévu un équipement pour les retouches laser prochainement.

CORRESPONDEZ-VOUS AU PROFIL ? De formation spécialisée CAP ou bac professionnel, vous êtes expérimenté avec 5 ans d’expérience minimum. Vous assurez un travail de qualité et aimez progresser techniquement. Vos qualités organisationnelles et votre fiabilité seront les garants de votre réussite dans cette fonction. Vous êtes également une personne avec un sens du service très développé et qui apprécie le travail en équipe.

La connaissance du rhodiage et du laser serait un plus, sachant qu’il est envisageable de se former en interne.

Travailler dans un groupe de renommée vous motive et vous avez envie d’approfondir vos connaissances sur des produits de qualité. Votre curiosité et volonté d’apprendre seront des atouts dans vos missions et votre évolution de carrière.

QU’EST-CE QUI DIFFÉRENCIE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

• Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.
• Nous encourageons l’empathie, la curiosité, le courage, l’humilité et l’intégrité.
• Nous prenons soin du monde dans lequel nous vivons.

VOTRE EXPERIENCE CANDIDAT AVEC NOUS

Postulez directement en ligne.

Si votre profil correspond à notre recherche, vous serez contacté par notre équipe Talent pour un entretien. Au cours du processus de recrutement, vous rencontrerez un(e) interlocuteur(rice) de l’équipe RH et votre futur(e) responsable. Vous serez également amené à réaliser un test technique.

Dans le cas contraire, vous recevrez un courriel vous informant que votre candidature n'a pas abouti.

Vous possédez une expérience significative en Sertissage vous ayant permis de travailler sur tous types de sertis. Vous aimez les défis et êtes dans une démarche constante d'apprentissage.

Vous souhaitez travailler sur des pièces diversifiées et techniques. Vous êtes connu pour votre rigueur, votre exigence et votre proactivité.

Vous faites preuve d'un bon relationnel et aimez travailler en équipe.

Enfin, vous êtes sensibles aux créations de Joaillerie & Haute-Joaillerie répétitive de la Maison Van Cleef & Arpels.

Qu’attendons-nous de vous ?

Rattaché(e) à la cheffe d’Atelier, vous serez amené(e) à sertir des pièces de Moyenne et de Haute Joaillerie répétitives :

• Vous travaillerez sur tous types de sertissage,

• Vous respecterez l’ensemble des étapes de préparation de celles-ci,

• Vous vous assurerez de la qualité de la pièce une fois les pierres serties,

• Vous participez aux démarches de progrès de l’Atelier en remontant de façon proactive les problématiques de fabrication,

• Vous participez à leur résolution en échangeant avec les autres métiers de l’Atelier.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous aurez ainsi l'opportunité d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et un accompagnement quotidien.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien dans nos locaux.

Vous rencontrez ensuite un chef d’atelier et l’Expert Sertissage.

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

Depuis 1847, Cartier crée des pièces intemporelles et célèbre la beauté, l’amour et l’individualité. De nos boutiques à nos ateliers en passant par nos bureaux, notre Maison continue d’inspirer, une communauté de 10 000 personnes de plus de 100 nationalités, travaillant ensemble, s’épanouissant individuellement et contribuant à notre succès mondial. Partout dans le monde dans environ 40 pays, nous offrons des opportunités à des personnes passionnées et talentueuses qui peuvent nous aider à poursuivre notre héritage d’exploration et d’échanges riches de sens.

En rejoignant la Maison, vous inscrivez vos expériences et vos talents uniques dans cette mission, animée par nos valeurs.

Au fil des années, plusieurs engagements ont été pris par la Maison, afin d’avoir un impact positif via des initiatives culturelles, éthiques, sociales et environnementales. La Maison a su imposer un style et un univers uniques et faire de ses créations de véritables mythes, grâce à des femmes et des hommes qui font de leur passion leur métier.

Lieu de rencontre entre modernité et tradition, le Manufacturing Cartier Joaillerie développe et assure la production de pièces joaillières d’exception, en alliant performance logistique, savoir-faire techniques et innovation.

Chargé de Projets Excellence Opérationnelle France (H/F) / STAGE TALENT DAY

Date de début : entre janvier et mars 2027

Durée : 6 mois

Lieu : Paris 9ème . Déplacements ponctuels à prévoir à Reims et La Rochelle.

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique. Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

A travers son histoire, Cartier s'est démarqué du fait de l'engagement de femmes et d'hommes singuliers. A ce titre, notre Maison offre à toutes et tous les mêmes opportunités d’accès à l’emploi, sans distinction notamment de genre, ethnicité, religion, orientation sexuelle, statut social, handicap et d’âge.

QUEL SERA VOTRE IMPACT

Au sein de la manufacture joaillière France de la Maison Cartier, vous êtes intégré.e à la Direction Transformation et Projets France, cellule transversale, et vous participez à la mise en œuvre du plan de progrès de nos différents sites situés à Paris, Reims et La Rochelle.

Dans ce cadre, vos principales missions seront les suivantes :

Assister le Chef de projet Excellence Opérationnelle dans le déploiement du Système de Management Opérationnel :

- Réalisation du diagnostic terrain du périmètre visé et proposition d’un plan de déploiement

- Participation aux instances et coaching des équipes sur les bonnes pratiques

- Mise en place des leviers de performance opérationnelle (standards, tournée terrain, résolution de problème)

- Accompagnement au changement

Assister le Chef de projet Excellence Opérationnelle dans la gestion de projets stratégiques :

- Préparer les éléments de cadrage

- Animer des groupes et ateliers de travail

- Diffuser des synthèses et des plans d’actions

- Suivre l’avancée de vos projets

Mener des projets d’amélioration continue sur le terrain :

- Mener en autonomie ses propres projets d’amélioration continue en atelier

Assister le Responsable Transformation dans la création et à l’animation transverse du Plan de Progrès :

- Préparer et participer aux rituels de suivi projets (Comités Projets & CoDir Projets)

- Préparer et participer aux revues trimestrielles du Plan de progrès avec le CoDir France

- Préparer et participer aux comités d’encadrement et aux revues manufactures

- Diffuser les indicateurs du performance mensuels

CE QUE NOUS RECHERCHONS

Vous êtes étudiant.e en Ecole de commerce ou d’ingénieur et à la recherche d’un stage de fin d’études.

La maîtrise des outils Microsoft Office est indispensable.

Vous êtes reconnu.e pour votre aisance relationnelle, votre autonomie et votre rigueur.

Postulez dès maintenant !

Si votre profil correspond à notre recherche, vous êtes sélectionné.e pour passer un entretien en vidéo différé sur la plateforme ICIMS.

Votre entretien en vidéo différé est validé par notre équipe Talent Acquisition, vous êtes convié.e à notre journée de recrutement digitale #talentday le jeudi 1er octobre 2026.

Quelques jours avant le Jour-J, vous recevez les invitations avec les liens Teams vous permettant de participer aux différentes activités : une étude de cas à réaliser en groupe et un entretien individuel.

Dans un délai d’une semaine maximum, nous vous informons de la sélection ou non de votre profil pour rejoindre nos équipes #WeAreCartier dans le cadre d’un stage de 6 mois.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez l’un de nos Recruteurs, un membre de notre équipe RH, le/la Responsable du poste et passerez des cas d’étude ou d’évaluation en fonction des besoins.

Écrivez la prochaine étape de votre histoire avec Cartier.

Vous disposez d’une expérience solide sur un poste de Product Owner et de 3 ans d’expérience minimum sur un poste de Product Manager, dans un environnement international. Vous organisez votre travail selon les bonnes priorités, vous savez identifier et remonter les risques et alertes à votre management avec rigueur et transparence. Vous êtes organisé(e), proactif/ve et orienté(e) solutions, capable de prendre des initiatives dans un environnement dynamique. Vous disposez d'une expertise digitale reconnue, notamment sur différentes technologies web, CMS et la suite Atlassian. Vous maîtrisez le pilotage d'une roadmap produit dans sa globalité, incluant la gestion des risques et des dépendances. Vous possédez un background technique solide vous permettant de comprendre les enjeux d'architecture et d'interagir efficacement avec les équipes en charge de l'infrastructure IT. Vous maîtrisez l’anglais à l’oral comme à l’écrit.

Qu’attendons-nous de vous ?

Rattaché(e) au Program Manager, vous êtes garant(e) de la vision et de la roadmap de produits digitaux, de leur conception à leur livraison, ainsi qu'en phase de run. Vous veillez à les développer en cohérence avec les enjeux de la Maison, tout en pilotant et en soutenant trois à quatre Product Owners externes dans l'avancement opérationnel des projets.

Dans le cadre de vos missions :

En tant que pilote de la vision Produit, vous définissez et faites vivre la stratégie produit au sein de l'organisation :

• Vous traduisez la stratégie de la Maison et les besoins métiers en une feuille de route produit cohérente et actionnable ;

• Vous collaborez étroitement avec les différentes équipes business afin d'avoir une vision produit à 360° et d'aider à la priorisation des initiatives ;

• Vous intervenez en amont des projets en identifiant l'ensemble des interlocuteurs, des dépendances et des impacts associés ;

• Vous soutenez les Product Owners dans le macro-cadrage du besoin en vue du brief intégrateur.

En tant que garant(e) des process et du pilotage des développements, vous assurez la qualité et la bonne exécution des projets dans leur intégralité :

• Vous supervisez l'exécution de tous les processus du cycle de vie du produit : études, planification, développement des besoins, jusqu'au lancement et au run ;
• Vous définissez, suivez et pilotez les KPIs de qualité des produits dont votre équipe a la charge ;
• Vous apportez un éclairage fonctionnel et technique au regard de l'architecture, des projets et des outils du Groupe et de la Maison, afin d'accompagner les réflexions autour du produit ;
• Vous coordonnez les agences techniques (intégrateurs ou fournisseurs de solutions) en faisant le lien avec les environnements existants et les nouveaux services à venir ;
• Vous contribuez à la sélection de nouvelles agences ou partenaires d'un point de vue technique et faisabilité.

En tant que manager, vous animez et structurez votre équipe pour garantir la performance collective :

• Vous pilotez l'activité de l'équipe afin d'assurer la capacité nécessaire pour délivrer les roadmaps produits définies ;

• Vous mettez en place et renforcez la gouvernance avec les équipes Business ;

• Vous pilotez les processus internes et externes afin d'assurer une collaboration fluide et efficace entre les parties prenantes ;

• Vous contribuez aux points de partage projets avec le management en remontant les alertes et en assurant le suivi des calendriers.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c’est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous bénéficierez d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations, et un accompagnement au quotidien.

Le processus de recrutement

Postulez directement en ligne

Si votre profil est sélectionné, vous êtes contacté(e) par l’équipe RH pour un entretien. Vous rencontrez ensuite, la Program Manager puis la Directrice des Solutions Digitales.

Sinon, vous recevez un email vous informant du refus de votre candidature.

Expected hourly range: $25.00-$26.00 per hour + Commission

Please note, salaries will be negotiated based on relevant skills and experience.

YOUR MISSION:
As a Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

HOW WILL YOU MAKE AN IMPACT?

Sales & turnover

• To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

Customer Service Excellence

• To represent the highest standards and promote Maison’ name and image inside and outside the Boutique

• To “WOW” your Customer with an unexpected, audacious and incredible experience!

• To ensure a constantly perfect personal appearance

• To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards

• To gain qualitative Customer data and improve the Boutique Customer portfolio

• To develop Customer loyalty through excellent Service and Treatment

Visual Merchandising

• To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance

• To ensure a constant Boutique cleanliness and tidiness

Boutique Operations

• To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required

• To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock

• To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance

• To respect, apply and promote Security rules and mindset

• To report key information to Maison’ knowledge of information systems

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Min. AAS (전문학사) or Bachelor's (학사) degree holder preferred

• Strong Achievement, Curiosity, Hardworking nature and Empathy

• First professional experience preferably gained in Retail

• At least experienced 2 years in luxury & high-end field

• One local language(Korean), and ideally be able to speak in Chinese & English would be perfect

• An organized person with an excellent attention to detail and high Customer Treatment standards

• A team player with excellent interpersonal skills and multi-tasking ability

• A touch of Audacious and Incredible

• Computer Literate

• Knowledge of Product (Luxury Goods)

Durée : 6 mois - temps complet

Correspondez-vous au profil ?

Vous aimez les belles créations et vous souhaitez participer à leur diffusion auprès de nos clients ?

L’Histoire et les pièces de la Maison vous fascinent ?

Vous êtes rigoureux(se) et prêtez une grande attention aux détails ?

Vous êtes organisé(e) avec une bonne gestion des priorités ?

Appréciant le travail d’équipe et doté(e) d’un bon relationnel vous êtes enthousiaste

et curieux(se) ?

Vous maîtrisez l'anglais ?

Qu'attendons-nous de vous ?

Au sein de la division Traitement Client Evénement, vous aidez à la coordination de l’approche du traitement des invités dans le cadre des événements organisés par la Maison. Vous collaborez avec les équipes Event pour garantir la cohérence globale de l’approche traitement client entre les marchés.

Vous êtes en soutien du chef de projet sur la création d’expériences liées à nos événements : compréhension du traitement client et presse de la Maison, création de catalogues d’expériences liés à des thématiques, développement d’outils pour nos équipes à l’international et agences, analyses des retours d’expériences, veille sur des destinations, des lieux, des expériences… Vous êtes force de proposition sur les différentes initiatives de traitement clients. Vous prenez part aux négociations avec les prestataires et au suivi des contrats. Vous gérez les différents budgets et assurez le suivi des factures, devis, accords de confidentialité.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience !

Vacheron | Las Vegas

• In charge of defining, planning and budgeting training plan in coordination with the regional team. Responsible for training spending according to guidelines and allocated budget
• Monthly report on budget spending to retail director

• Prepare training plan with retail director for boutique team to leverage their productivity & develop individual potentials
• Implementation of all training modules: through external trainer or internal resources
• Field coaching: To upgrade and monitor boutique team members’ selling skills, level of client service (Especially for new comers)
• Mystery shopper: Result analysis/ Action plan and follow-up activities/ etc

Key responsibility 2: Training delivery & Field coaching

Key responsibility 3: Boutique Talent Development (ie. High-end community - incl. HJ ＆ HEW, Enchanting Week, Poetry of time week)

Key responsibility 4: Image, Service Quality and Client Care

Buccellati has been part of the Global Luxury Group Richemont since September 2019, but the Buccellati family is still present in the Company with top level managerial functions.

Buccellati boutiques are present in the most important cities and in the most prestigious Malls of the world.

As part of its strategic development in Switzerland, Buccellati is looking for a Boutique Manager capable to handle the opening and success of the boutique.

Your mission:

As an Ambassador of the Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and in delivering the best client service and experience. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be in charge of the daily operations of the boutique (front and back office) with the aim to communicate the overall brand message in a successful manner to generate business.

You will be responsible for establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives.

You will be accountable for ensuring maximum sales and profitability of the boutique through merchandise, inventory, expense control and human resources management.

Your Key Responsibilities:

Boutique performance & Sales achievement:

• Achieve or surpass monthly and yearly sales targets of the boutique;
• Meet or exceed the KPI’s set by Retail Management;
• Respect the brand’s discount policy;
• Establish budget, track sales and expenses. Maintain budget and related costs within established guidelines;
• Develop and implement the boutique action plan with the commercial department with a focus on business development;
• Ensure the sales growth;
• Gain market share;
• Review competition trends, recommend and initiate changes for maximizing goals and objectives;

Management:

• Set, implement and supervise the Boutique sales strategy;
• Guarantee the implementation and regular monitoring of the Boutique action plan (Result driven, monthly review and keep update, monitor and follow up the plan);
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through, audits .. ;
• Together with the Visual Merchandising Team, ensure that the standards on store image are kept according to Company guidelines and coordinate the proper training for sales staff;
• Ensure appropriate merchandise stock levels;
• Ensure proper attire, grooming and behavior in line with the brand’s guidelines;
• Grant the compliance to operational procedures provided by the Group;
• Lead by example & Team spirit: lead and motivate the team to accomplish and maximize the sales target and retail KPIs;
• Oversee the boutique maintenance;
• Handle all customer’s enquiries and complaints;

Customer Relations Management:

• Treat the customer according to brand’s standards: ensure that each customer receives outstanding standards, solid product knowledge and all other components of Customer Service;
• Act as a Brand Ambassador when representing the Brand at meetings, events (local & international) and other work-related functions;
• Build strong customer relationships and enhance loyalty;
• Acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions;
• Monitor & execute the Boutique CRM program;

Team Management:

Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned:

• Hire, lead and act as advisor to boutique team regarding projects, tasks and operations;
• Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines;
• Formulate sales team’s goals and objectives, motivate staff and reinforce engagement;
• Motivate the boutique team around the strategy and vision of the Maison;
• Fosters a cooperative and harmonious working climate to maximize employees morale and productivity;
• Act as a coach and assist the colleagues in operations, sales and training;

Job profile:

• Bachelor graduated with at least 10 years retail experience, preferably in luxury jewelry/watchmaking sector;
• Qualification/ training in watches & jewelry, knowledge of diamond grading and design;
• Preferably with qualification in gemology;
• Ability to work in a fast-paced retail store environment;
• MS Office experience required (Word, Excel, PowerPoint);
• Fluency in English and French is mandatory; the knowledge of another language is a plus (Arabic, Chinese, Russian, Italian);

Personal Skills:

• Managerial skills and proactive approach;
• Excellent interpersonal and communication skills are required;
• Ability to delegate tasks and follow up to ensure execution;
• People friendly and comfortable dealing with VIP clients;
• Excellent representation skills;
• Focused, target oriented and organized;
• Strong understanding of Customer Service needs and Customer (internal and external) priorities;
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
• Self-Starter with Team-Player approach;

Qu'attendons-nous de vous ?

L'assistant(e) chargé (e) Administration RH prend en charge l’ensemble du dossier administratif et l’accompagnement du collaborateur sur l’ensemble du cycle de vie de son contrat de travail ; et ce dans le respect des délais et règlementations en vigueur.

Il est garant de la qualité du process administratif en lien avec les différents partenaires concernés (RRH, service paie,…) et assure un rôle de proximité avec les collaborateurs.

• Réaliser les démarches administratives nécessaires à l’intégration ou la mobilité des collaborateurs : DPAE, affiliations mutuelle, médecine du travail, etc ;
• Assurer les différents suivis administratifs des collaborateurs tout au long de la vie du contrat de travail du collaborateur ;
• Réaliser les démarches administratives pour les évènements récurrents : tickets restaurants, transports, réception des arrêts de travail, RDV médecines du travail, etc ;
• Mise à jour et suivi des tableaux de suivi administratif ;
• Proposer et participer à l’amélioration continue des process administratifs RH (évolution législation, outils, directives Groupe ou Maison) ;
• Assurer l’accueil administratif des collaborateurs lors de leur arrivée au sein de la Maison ;
• Proposer et participer à l’amélioration continue des process administratifs RH (évolution législation, outils, directives Groupe ou Maison) ;
  

Et bien d’autres missions !

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience !

The Quality Analyst ensures that the Cartier’s Client Relations Center (CRC) consistently upholds Cartier’s experience standards by monitoring, evaluating, and calibrating client interactions across multiply channels of communication. This role drives continuous improvement through analytics and cross-functional collaboration.

Primary Purpose

This role contributes to operational excellence through structured evaluations, calibration sessions, and actionable recommendations that elevate client experience delivery.

Detailed Responsibilities

• Evaluate client interactions across all channels (voice call, email, chat, social media, and internal communication) to assess and drive our Brand Ambassadors’ adherence to Cartier’s tone, empathy, and service standards.
• Ensure calibration consistency through regular QA sessions with Leadership.
• Identify trends and partner with Training and Operations on improvement plans, including focus topics for new hires and upskilling/redirection for tenured team; anticipates and communicates future needs, and assists with planning/developing/implementing/evaluating quality assessment needs.
• Collaborate with the Business Analyst to link quality trends with operational KPIs.
• Present QA insights to key stakeholder meetings; supports Leadership by synthesizing results and identifying positive trends to celebrate and areas of opportunities to resolve.
• Maintain quality data dashboards and ensure accuracy of reporting.
• Drive adherence to Cartier’s tone, empathy, and service standards.
• Communicate feedback on-the-spot, side-by-side, to reinforce and redirect behaviors.
• Document QA processes and recommend continuous improvement opportunities, , including knowledge of industry and competitive landscape.

Competencies

Technical:

• Proficient in QA tools, CRM systems, and evaluation platforms.
• Analytical: Ability to derive insights from large data sets and present findings clearly.
• Behavioral / Interpersonal: High attention to detail and objective judgment; Outstanding verbal and written communication skills; Organized with excellent interpersonal skills; Professional presence and ability to influence and build consensus among groups

Metrics of Success (KPIs)

• ≥95% completion rate of planned evaluations per month.
• Calibration accuracy ≥90% across QA and Operations alignment.
• Actionable QA insights implemented within 30 days of identification.

Qualifications / Experience

• Bachelor’s degree preferred or equivalent experience in QA or customer experience.
• 2+ years in quality assurance within a luxury, hospitality, or service environment.

Personal skills: Communication/ Influencing

• Curiosity, proactivity, and the ability to anticipate needs before they become issues
• Excellent verbal and written communication skills, especially regarding presentation of data and translating technical information into simple language
• Must display a high level of maturity, poise, and finesse to work with leadership and stakeholders within Richemont
• Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

You have extensive experience in Sales and Retail functions in luxury, fashion or retail industry.

You have excellent understanding of retail selling and customer service process and customer behavior in retail.

You have leadership skill in vital to give the directions and to nurture the commercial team.

You have strong analytical skill and demonstrate the ability and willingness to make a difference and challenge the status quo.

You have excellent communication skill in Korean and English.

What are we expecting from you?

• Sales Management: You will develop each boutique’s action plan to achieve commercial target and higher performance in terms of qualitative & quantitative aspects and manage overall turnover, sales & CS activities and make a relevant commercial decision to safeguard the Maison’s retail/commercial policy. You will provide monthly sales estimate, sales target for all sales activities and monitor and analyze weekly & monthly sales trend and KPI performance. You will also support boutiques to identify & develop the High Jewelry/High Ticket clients and business.

• Operations: You will directly supervise the daily operations of the boutiques in the area aligning with the corporate requirements of compliance & service standard in collaboration with Retail Ops. Internal audit, Finance, IT team. You will regularly visit to the boutiques and provide feedback to boutique managers and staffs to make improvements in a timely manner and control the boutiques T&E cost. You will be responsible to cross check the individual commission and check the sales invoice & the relevant supporting documents.

• Customer Relationship: You will monitor the handling of those outstanding CS claims within the respective area and improve overall service quality to meet Satisfaction Barometer standard.

• Team Management & Development of Boutiques: You will define recruitment criteria and conduct the interviews. You will identify staffs’ potential & the talents in the existing team and assess, define and oversee retail and in-boutique training program to support/minor the integration of staffs. You will inspire and motivate boutique managers to build a cohesive and productive team and manage boutique managers by monitoring and evaluating performance, and by conducting corrective or disciplinary actions.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet Regional Talent Manager, local Retail Director, local Senior Human Resources Manager, Regional Retail Director Asia Pacific, Managing Director Korea.

• Do you have prior experience in Merchandising or in relevant function?
• Are you a collaborative team player with excellent communication skills in a multicultural environment?
• Are you a proactive, self-motivated leader who is flexible, positive, accurate, and thrives in dynamic, challenging environments?"
• Do you have a good command of PC skills, especially in Excel (experience of SAP, BI analysis, Power BI, or other ERP systems is a plus)?
• Do you have business fluency level both Japanese & English?

If this is the case, then we would love to hear from you!

What are we expecting from you?

Merchandiser role requires a data-driven approach and close collaboration with internal stakeholders to support sales achievement and establish the Maison's identity, all in alignment with global business objectives.

• You will define and implement stock allocation strategies for regular operations and boutique openings, leveraging relevant planning tool.
• You will lead the planning and arrangement of Fair packs, including delivery schedules and circulation plans.
• You will coordinate end-to-end stock transfers, including SAP registrations, product data extraction, transfer accuracy monitoring, and transportation/logistics coordination for delivery schedules.
• You will collaborate with other teams to provide operational support for boutique openings, commercial and non-commercial events.

More than a job … it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process:

Send your application online If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with HR, Supply Chain Manager, Regional Operations Director, and VCA Japan President.

1. Manager et développer l’équipe :

> En accord avec son directeur, il construit une organisation optimale, participe au recrutement des profils adéquats, tout en s’assurant pro activement du développement du vivier de talents dans sa boutique. Il pilote le suivi des performances des membres de l’équipe, est force de proposition lors des révisions salariales, et suit le versement des primes ( trimestrielle, annuelle, vente High ticket, etc … ). Il est acteur de leur développement (lors des comités carrière, entretiens semestriels, plans de développement et de formation), motive et renforce leur engagement. > Est responsable de l’intégration et de la formation des nouveaux arrivants.

> Assure le management quotidien de l’équipe, sa formation, son coaching, et sa motivation.

> Assure le management quotidien de l’équipe SAV.

2. Piloter les performances de la boutique

> Grâce à une analyse approfondie des performances, une solide connaissance de l’environnement concurrentiel, il assiste le directeur de la boutique dans la construction d’un plan d’action dynamique, afin d’atteindre les objectifs de la maison et de la boutique qui lui sont fixés.

> Déploie et pilote les plans d’actions

> Assiste le directeur de la boutique pour améliorer et optimiser les performances et la profitabilité de la boutique, notamment en ventilant mensuellement, journalièrement et individuellement les objectifs.

> Assiste le directeur de boutique dans le pîlotage des indicateurs de performance

3. Relation client et développement de réseau

> Assiste le directeur de boutique dans l’optique d’assurer un service client unique et hautement professionnel au sein de la boutique

> Assiste le directeur de la boutique dans le déploiement et le pilotage du retour sur investissement dans le cadre des actions et programmes CRM

> Agit en Ambassadeur de la maison et est soutien du directeur dans les relations avec les VIP’s

4. Operations Boutique & Administration

> Est responsable de services administratifs de la boutique ( caisse et stock )

> Assure la réalisation de tous les rapports de la boutique dans les délais attendus.

>Supervise les dépenses de la boutique

> Déploie et applique les procédures, politiques et recommandations du groupe et de la maison

Compétences clés

> Fortes aptitudes de management et sens des responsabilités

> Orienté résultats

> Intelligence stratégique

> Sens du client

> Excellente présentation et aisance relationnelle

> Structuré et organisé

To work closely with and support the Manufacturing Manager in order to develop and produce high quality small leather goods, bags, gift items and luggage using handmade techniques.

To work closely with the Manufacturing Manager on:

• Pattern creation

• Mock Ups and prototypes

• Completion of specification sheets

• Bespoke Developments/problem solving

• General bench assembly work (preparing leather skins, cutting, splitting, skiving, gluing, edge dyeing and finishing , machine sewing, hand stitching, metal accessory fixing and foil blocking, …)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Case and Box work experience essential · To ensure all leather products are developed to the standards required by dunhill

• Manage own time, in liaison with the Manufacturing Manager, to produce products within agreed standard times

• To assist colleagues in the team when required

• To utilise current leather skills and share these through training and guidance with other team members

• To take part in any training which is offered to upskill current leather working skills

• Maintain a safe & healthy working environment and comply with company guidelines

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity

• We foster empathy, curiosity, courage, humility, and integrity

• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager at the Walthamstow workshop

• Interview with the HR Manager for dunhill

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique.

Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

CONTEXTE

Rattaché au département Support de Production, vous assurez la gestion quotidienne du secteur Outillage afin de garantir l’approvisionnement sans rupture des outils de coupe et consommables, les gains sur achats planifiés et le déploiement de la roadmap de transformation du département. Vos succès contribueront à l’amélioration de la performance de nos ateliers.

QUEL SERA VOTRE IMPACT

Responsabilités

En tant que manager d’équipe :

• Vous organisez de façon optimale le département, définissez et développez le potentiel et l'expertise technique de l’équipe ainsi que sa polyvalence et son autonomie
• Vous assurez une communication fluide et régulière (ascendante, descendante, transversale) auprès des collaborateurs et promouvez les valeurs de la Maison
• Vous contribuez à développer un climat de travail sain et stimulant
• Vous collaborez étroitement avec les différentes interfaces

En tant que « pilote » de votre activité :

• Vous rationnalisez les frais de production
• Vous mettez en place une stratégie d’achats respectueuse de notre écosystème, consolidant les partenariats en place
• Vous négociez avec les fournisseurs le juste prix des articles à approvisionner
• Vous optimisez les stocks

En tant que garant des démarches d’amélioration continue :

• Vous déployez la roadmap de transformation du département
• Vous digitalisez les flux
• Vous automatisez les process
• Vous rationalisez le portefeuille articles Cartier Horlogerie

CE QUE NOUS RECHERCHONS

En tant que Responsable Outillage, vous vous distinguez par votre leadership, votre esprit de service et d’analyse ainsi que par votre compréhension des enjeux industriels. Force de proposition, vous apportez des solutions innovantes permettant l’amélioration des processus.

Vous savez faire preuve de qualité managériales et humaines qui vous permettront de fédérer votre équipe vers un objectif commun.

Au bénéfice d’une formation à dominante mécanique ou microtechnique de technicien supérieur, d’ingénieur ou formation jugée équivalente, vous êtes fort d’une première expérience professionnelle de 2 ans durant laquelle vous avez fait preuve de dynamisme et d’autonomie. Vous maîtrisez les outils

informatiques, disposez idéalement de connaissances SAP et êtes attirés par les nouveaux outils numériques.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez notre Responsable Support de Production ainsi que notre HR Business Partner.

Sales and customer service

• Maximize the sales of products, by achieving his or her own individual sales targets and helping to achieve the Boutique targets (total turnover, average sales receipt amount, product mix, number of transactions)
• Provide qualitative customer service by delivering the best customer service
• Promote and sell products by identifying customers’ needs and suggest merchandise to meet their needs

Policies and procedures

• Understands and abide by safety regulations and security procedures
• Ensure that the Boutique appearance is up to standards and the display of products are presented in accordance with specifications
• Have complete and accurate knowledge of the Brand and our products
• Follow authorization and reporting procedures

Candidate Profile

• Minimum 5 years' experience in luxury watch industry
• Good command of Cantonese, English and Mandarin
• Self-motivated with positive attitude and professional selling techniques
• Outgoing team player with strong interpersonal and communication skills

As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.

KEY RESPONSIBILITIES

Sales & turnover

• To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy

Customer Service Excellence

• To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
• To “WOW” your Customer with an unexpected, audacious and incredible experience!
• To ensure a constantly perfect personal appearance
• To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
• To gain qualitative Customer data and improve the Boutique Customer portfolio
• To develop Customer loyalty through excellent Service and Treatment

Visual Merchandising

• To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
• To ensure a constant Boutique cleanliness and tidiness

Boutique Operations

• To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
• To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
• To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
• To respect, apply and promote Security rules and mindset
• To report key information to Maison’ knowledge of information systems

PROFILE

• Strong Achievement, Curiosity, Hardworking nature and Empathy
• First professional experience preferably gained in Retail
• At least experienced 5 years in luxury field
• An organized person with an excellent attention to detail and high Customer Treatment standards
• A team player with excellent interpersonal skills and multi-tasking ability
• Computer Literate
• Knowledge of Product (Luxury Goods)
• High level Communication Skills

KEY RESPONSIBILITIES

Deeply involve in each accounts to be accurately booked in order to reflect actual transactions on financial reports on a monthly/yearly financial closing.

Mainly take in charge of below items during monthly closing

• CAPEX_: Fixed asset book keeping, maintain accurately with depreciation, physical counting, disposal and acquisition, including group reporting

• Lease_: Lease liability & asset posting (RECEEP)/ ST/LT Lease liability balance adjustment/ Captital & Interest balance adjustment

• STOCK : Stock requisition, Stock & COGS reconciliation, System interface validation

• Prepare IC netting list

• Ensure to record IC transactions accurately and complete IC reconciliation

• Review and control Intercompany transactions, and ensure the relevant Group Reporting is accurate and complete.

• General adjustment if any

Interview, evidence provide for external audit and internal control

Possible extension/transfer role to

Treasury : Cash forecast, transfer, IC netting including BOK submission and weekly/monthly group reporting, Loan handling, communication with the bank for any issues.

Duties : Record accrued duty from GTS accurately and communicate with logistics team to correct any issue identified, Reconcile the accrued duty and advance payment to agent, Timely clear Duty refund after reconciliation between receivable and actual refund in a timely manner.

VAT filing : Reconciled input & output VAT monthly basis , Prepared and filed VAT tax return quarterly basis

QUALIFICATION

• At least 7 years’ experience in multinational company

• At least Bachelor’s degree

• Fluent in business English writing

• Preferred big ERP system experience (e.g. SAP, oracle, and so on)

• Good communication skills

• Good team player, self-management

• AICPA or KICPA is preferred

Sr. Manager, FP&A – Watch Maisons

Richemont | New York

Reports to: AVP, FP&A – Watch Maisons

Role Overview

As Sr. Manager, FP&A, you will develop collaborative relationships within 2-3 of the 8 watch brand teams locally, regionally and centrally to master the specifics and gain in-depth knowledge of each brand to facilitate strategic partnerships and the ability to drive the various financial processes, support brand management with special projects for strategic decision making and monitor brand KPI’s. You will lead all finance activities (actuals, budget, forecasts, variances) of these watch brands, including but not limited to analysis to explain underlying business dynamics, pro-active insights into costs review/control to support business development as well as reporting and commenting on results. As a member of the FP&A Watch Brands team, you will also maintain various cross brand initiatives such as a strong internal controls environment and compliance with regional, brand and Group directives/regulations.

This role requires strong interpersonal skills with significant interaction amongst key stakeholders throughout the organization within the brands locally as well as centrally plus within Richemont Americas regional functions across US, Canada, LATAM, Mexico and Brazil. Based in NY to capitalize on proximity to local brand team, enabling strong business partnership and agility, this role reports into the AVP, FP&A Watch Maisons.

Responsibilities

Budgeting, Forecasting and Financial Results

• Lead the annual budget and latest estimate processes to ensure timely and accurate submissions, including detailed workpapers and commentary. Ensure figures accurately reflect brand’s regional strategy through in-depth and detailed collaboration with brand management, both locally and centrally.
• Work closely with local brand presidents to realize each brand’s strategic vision for the region. Support the brands during annual strategic plan presentations.
• Control personnel costs planning together with brand management and HR team for accurate budgeting/forecasting of personnel costs as well as headcount. Continually monitor personnel costs evolution to optimize brand’s organizational strategy.
• Review sales analysis to monitor evolution and trends as well as understand key drivers.
• Drive the monthly close process by collaborating with business partners, managing deadlines, ensuring accurate financial results, monitoring phasing and analyzing trends.
• Balance sheet/cash flow analysis (customer deposits, current liabilities, accounts receivable, stock provisions, sales return provisions, lease reporting) as basis for sound budgeting/forecasting, including monthly phasing.
• Provide timely variance analysis to business partners highlighting potential risks and opportunities.
• Deliver month-end reporting to brand management, including insightful commentary. Continue to evolve relevant reporting and dashboards to meet brands’ needs.

Capital Expenditure (Capex) and Strategic Projects Management

• Prepare capital investment requisitions (CAR’s) including detailed P&L’s, supporting commentary and relevant comparatives to brand KPI’s. Provide guidance on appropriate policies and templates as well as insight on P&L specifics based on brand and/or regional metrics. Liaise will all key stakeholders (local and central brand teams – commercial, finance, construction; real estate, accounting).
• Track capex spending by project vs budget and approved capital investment requests; collaborate with brand teams for transparency and reconciliation. Identify and communicate potential issues.
• Support business development activities and control costs to optimize brand’s regional profit and cash flow.
• In collaboration with local and HQ marketing teams, review A&P costs for accurate reporting, budgeting and forecasting as well as support the brand’s optimization of A&P funds to fulfill marketing initiatives for the region.

Operational Support and Internal Controls

• Work together with Mexico/Brazil finance teams and consolidate operating results across the Americas region to provide regional overview for local brand management and ensure consistency and accuracy of regional best practices, brand objectives, Richemont policies, internal controls and compliance.
• Key strategic partner for brands as well as Richemont regional functions regarding invoice coding, approval matrix, non-stock purchase orders and other operational concerns.
• Essential advocate of internal controls, including communication to brands, monthly reviews and follow up to ensure compliance as well as meaningful feedback on control documentation.
• Complete ad-hoc reporting and analysis to support broader finance team as needed.

Qualifications

• Education / Experience
  • Bachelor’s Degree in Accounting, Finance, Business, or other relevant field.
  • 8-10 years of FP&A experience, preferably in a large, multinational corporate environment.
  • Luxury and/or retail company experience a plus.
• Technical / Personal Skills
  • Solid background in accounting and finance principles.
  • Technology proficiency with knowledge of and ability to leverage technology and digital tools to support and drive continuous improvement and optimize financial processes for efficiency.
  • Extensive knowledge of Excel, Analysis and PowerPoint. Power BI, Looker and/or SAP Analytics Cloud helpful.
  • Experience with SAP and/or Anaplan a plus.
  • Exceptional analytical skills and ability to interpret qualitative as well as quantitative information.
  • Excellent verbal, written, and interpersonal communication skills.
  • Capability to work with all levels and functions within a matrixed organization, adapting communications and deliverables to diverse audiences.
  • Entrepreneurial spirit, results oriented, ability to deal with ambiguity and manage multiple priorities in a high volume, fast-paced environment.
  • Curious nature with aptitude to be proactive and problem-solve, flexible to adapt to changing circumstances.
  • Detail oriented with keen time management skills; able to dive deep into specifics while keeping an eye on the bigger picture.
  • Ability to work both independently and as a team player; hands on approach and comfortable taking on big and small tasks alike.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $144,000-150,000

Salary will be determined based on relevant skills and experience.

This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

HOW WILL YOU MAKE AN IMPACT?

Clienteling

• Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products)

• Prepare & wrap the products

• Process the sales (prepare product related documents, follow payment procedures…)

• Support sales team in their daily clienteling activities

Maison Identity

• Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance)

• Provide support for event organisation

Customer Service

• Assist Sales Associates during CS presentations

• Perform CS activities allowed in the boutique (shining, engraving)

• Prepare & wrap products

• Process the CS (prepare product related documents, follow payment procedures) when needed

Client Experience & In-Store Journey

• Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)

• Support Sales Associates in client presentation preparation

• Review and set-up the workspace

• Check daily the cleaning of counters, displays, and windows

Operations

• Review and set-up back-office sales tools (catalogues, boxes)

• Contribute to operational tasks if needed (stock counts, safe replenishment, price tags update, consumables management, deliveries pick-up & drop-off)

• Monitor supply stock (consumables, drinks, stationary)

Training

• Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in customer facing roles (like retail, hospitality, tourism)

• Excellent communication skills

• Excellent English language skills (oral and written)

• Understanding of luxury retail service standards, particular attention to detail

• Ability and willingness to work retail hours, including weekends

• Ability to work in a fast pace environment, flexible mindset

• Understand the job implications of belonging to a multicultural and cross-functional environment and business

• Look for solutions to increase customers or suppliers satisfaction

• Identify ways to improve efficiency and effectiveness of work

AVP, Financial Planning & Analysis

Watch Maisons | New York City

Reports to: VP, Financial Planning & Analysis

Role Overview

Lead all finance activities for the eight Watch Maisons (Vacheron, IWC, Jaeger-LeCoultre, Panerai, A. Lange & Sohne, Piaget, Roger Dubuis and Watchfinder), within Richemont Americas. The role is responsible for supporting business development and driving financial performance while ensuring compliance, a strong internal control environment and alignment with brand Headquarters and Group directives and local regulations. The role will be a strategic business partner to the Watch Maisons Presidents and to Americas business through collaborative relationships with the brand teams locally and centrally and the Americas region functional teams. These partnerships and comprehensive financial support will enable strategic decision-making to optimize Maisons fixed cost leverage, profit and cash flow.

This position is based in New York City to create proximity to the Watch brand Presidents, allowing for the business partnership, more agility and faster decision-making. The role reports to the VP of FP&A for Richemont Americas. This role will be overseeing a team of four FP&A analysts while partnering with various departments across the organization to ensure alignment with business goals.

Key Responsibilities

Team leadership

• Lead, inspire, and develop a high-performing team of four financial analysts, fostering a culture of excellence, continuous learning, and accountability.
• Strategically assign tasks, drive their professional growth, and ensure the delivery of accurate, insightful, and timely financial analysis that supports strategic decision-making.

Financial Planning & Analysis

• Manage the monthly close process through team supervision, collaboration with business partners, safeguarding deadlines, ensuring accurate financial results, monitoring phasing, and reviewing trends.
• Monitor sales evolution and trends as well as understand key drivers.
• Oversee the development and maintenance of financial models to forecast future performance, including revenue, expenses, profitability, and cash flow, considering various scenarios and market conditions.
• Guide and support the team to work closely with brand personnel to drive the rolling forecast, latest estimate and annual budget processes to ensure timely and accurate submissions, including detailed workpapers and commentary. Ensure consistency in best practices across brands. Support the brands during annual strategic plan presentations.
• Ensure the team provides timely variance analysis to business partners, highlighting potential risks and opportunities. Understand main trends across brands.
• Manage and distribute consolidated month-end reports with insightful commentary, consistently refining reporting to address brand management's evolving requirements.
• Monitor headcount and work liaise with the HR and FP&A teams to drive personnel cost controlling and accurate reporting, budgeting and forecasting.
• Support business development activities and control fixed costs to optimize the region’s profit and cash flow.

Capital Expenditure (CAPEX) Management

• Oversee capital approval requests (CAR), including detailed P&Ls, supporting commentary, and relevant comparatives to brand KPIs. Provide guidance on appropriate policies and forms, as well as insight on P&L specifics based on brand and/or regional CAPEX, sales, personnel and profitability metrics. Guide collaboration across all key stakeholders, including local and central brand teams, commercial, finance, store planning, construction, real estate and accounting partners.
• Monitor CAPEX spending by project vs. budget and related CAR; support collaboration amongst brand and functional teams for transparency and reconciliation, to identify and communicate potential issues.

Operational Support & Internal Controls

• Direct internal controls process and requirements for the Watch brands to ensure compliance with the organization’s policies and procedures, applicable laws and regulations.
• Drive a strong internal control environment, with appropriate risk mitigation, including communication to brands, monthly reviews, and follow-up to ensure compliance, as well as meaningful feedback on control documentation.
• Ensure compliance aspects are respected in all financial activities.
• Manage ad-hoc reporting and analysis to support the broader finance team as needed.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, Business, or other relevant field.
• 10 to 15 years of FP&A experience, preferably in a large, multinational, publicly traded company environment.
• Experience managing and developing a team of varying skill levels.
• Luxury and/or retail company experience a plus.

Technical / Personal Skills

• Deep background in finance and accounting principles, particularly IFRS.
• Strong business acumen and ability to exercise sound judgment in all situations.
• Technology proficiency and a forward-looking mindset, with a strong ability to leverage digital tools and drive automation in financial processes and reporting to enhance efficiency, accuracy, and provide advanced insights.
• Experience with SAP and Anaplan a plus.
• Extensive knowledge of MS-Excel, SAP Business Objects Analysis, PowerPoint, Looker/GCP and Power BI.
• Exceptional analytical skills and ability to interpret qualitative as well as quantitative information.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work with all levels and functions within the organization, adapting communications and deliverables to diverse audiences in a matrixed organization.
• Entrepreneurial spirit, results oriented, ability to deal with ambiguity and manage multiple priorities in a high-volume, fast-paced environment.
• Curious nature with the ability to be proactive and problem-solved, as well as flexibility to adapt to changing circumstances.
• Detail-oriented with keen time management skills; able to dive deep into specifics while keeping an eye on the bigger picture.
• Ability to work both independently and as a team player; hands-on approach and comfortable taking on big and small tasks alike.
• Capable of providing appropriate guidance and oversight across team of finance professionals while encouraging curiosity, autonomy and strategic focus.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $200,000-230,000

Salary will be determined based on relevant skills and experience.

Staff Accountant

Finance | Shelton, CT

Reports to: Brand Accounting Supervisor

Role Overview

We are seeking a highly motivated and detail-oriented Staff Accountant to join our North America Brands finance team. This role is pivotal in ensuring the accuracy and integrity of our financial operations, supporting accounting closes, and maintaining full compliance with IFRS and Group reporting standards. The Staff Accountant will not only apply core accounting principles but also act as a proactive partner to our Maisons, identifying opportunities for process improvement and contributing to the development of a robust financial and commercial mindset within the organization. This is an excellent opportunity for an individual passionate about a career in luxury retail finance, eager to learn, and grow within a prestigious global group.

Responsibilities

• Execute comprehensive general accounting functions, including the preparation and posting of journal entries, general ledger account reconciliations, and balance sheet and P&L account analysis.
• Ensure the timely and accurate completion of the financial month-end and year-end closing processes, adhering to IFRS & Group reporting standards.
• Liaise and advise Brands and support functions on the appropriate accounting treatment of transactions & business drivers.
• Manage all aspects of fixed asset accounting, including the creation, maintenance, and monitoring of related CAPEX reporting.
• Oversee and execute monthly lease accounting processes, including the review of applicable lease agreements for key information, preparation and execution of monthly lease accounting entries (including modifications) for assigned business areas.
• Responsible for reviewing the trial balance and providing commentary for variances if necessary.
• Actively participate in and support the annual external and internal audits.
• Support process improvement initiatives, driving efficiency, compliance, and best practices in line with business needs.
• Support and participate in ad-hoc accounting projects.

Qualifications

• Bachelor's degree in accounting (or a related field with an accounting minor) with 1-3 years of progressive experience in accounting, preferably within a multinational or retail environment.
• Solid understanding of accounting concepts, including proficiency in P&L, Cash Flow, and Balance Sheet analysis.
• Proactive and eager to learn and develop accounting skills
• Result-oriented team player and able to work in a fast pace multiple reporting units/maisons environment
• Strong analytical skills with a high level of integrity
• Highly responsible, self-motivated, and organized, capable of managing multiple priorities and meeting tight deadlines independently.
• Proficiency in Excel (v-lookups, pivot tables, etc.) and financial systems
• Experience in SAP ERP system a plus
• Excellent written and verbal communication skills
• Strong collaboration skills, with the ability to partner effectively with various stakeholders across the organization.

Au sein de notre Manufacture du Brassus (VD) vous orchestrer et optimiser l'ensemble des flux physiques et informationnels liés à la production, depuis l'approvisionnement jusqu'à l'expédition, afin de garantir une adhérence optimale au plan de production.

Pour ce faire, vous coordonner de manière directe les activités de planification/ ordonnancement (4 personnes) et de manière indirecte, les réceptions /expéditions (9 personnes) tout en menant une démarche globale d’optimisation des flux et process.

VOTRE RÔLE À JOUER

PILOTAGE OPERATIONNEL & COORDINATION TRANSVERSE

• Participer activement au processus S&OP afin d’assurer l’adéquation charge/capacité et anticiper les besoins de production.
• Piloter les analyses de performance et les plans d’actions associés grâce à des KPI pertinents et orientés résultats.
• Garantir le suivi et la maîtrise des opérations afin d’atteindre les objectifs de qualité, coûts et délais.
• Collaborer étroitement avec les équipes transverses (Développement Mouvements, Achats, Qualité, Production) afin de garantir une coordination efficace et une communication proactive.
• Coordonner les lancements de production en lien avec le Plan Directeur de Production.
• Superviser les activités du Warehouse central et assurer une gestion fluide des flux logistiques.

OPTIMISATION DES FLUX & EXCELLENCE OPERATIONNELLE

• Accompagner la transformation des flux et des processus pour renforcer l’agilité et la robustesse de l’organisation.
• Identifier, prioriser et piloter les initiatives d’amélioration continue en cohérence avec les enjeux stratégiques du site.
• Optimiser les flux logistiques et industriels en appliquant les principes Lean Manufacturing (Kanban, CONWIP, flux tirés, standardisation).
• Structurer les processus et renforcer les standards opérationnels afin d’améliorer durablement la performance.
• Développer une culture orientée résolution de problèmes, innovation et efficacité opérationnelle.

MANAGEMENT D’EQUIPE & DEVELOPPEMENT DES COMPETENCES

• Manager et développer une équipe performante : planifier et organiser le travail, soutenir et responsabiliser les collaborateurs pour atteindre les résultats escomptés.
• Promouvoir le développement des compétences : gérer le plan de relève, favoriser la polyvalence, identifier les besoins en formation et encourager l’évolution professionnelle de chaque membre de l’équipe.

LES QUALITÉS POUR EXCELLER

Issu(e) d’une formation d'ingénieur (ou titre équivalent) en Supply Chain, Gestion de Production Industrielle ou Logistique, vous bénéficiez d’une expérience managériale de 10 années dans un environnement industriel.

Vous êtes capable de vous positionnez à la fois sous un angle stratégique et opérationnel pour supporter au mieux l’activité de production du site.

Vous êtes en parfaite maîtrise de SAP, des outils bureautiques, notamment Excel mais aussi Power BI.

Vacheron Constantin célèbre 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

Durée : 6 mois - temps complet

Correspondez-vous au profil ?

Vous êtes étudiant(e) ?

Vous aimez les belles histoires et êtes sensible à l’univers de la Haute Joaillerie et de l’Horlogerie ?

Vous avez de solides compétences rédactionnelles et une parfaite maîtrise de la grammaire et de l’orthographe ?

Vous avez l’esprit de synthèse, une forte capacité d’adaptation, le sens de l’organisation et une bonne gestion des priorités ?

Vous êtes proactif(ve), ouvert(e) d’esprit et êtes engagé(e) dans vos missions ?

Vous avez une sensibilité créative et une forte attention aux détails ?

Vous aimez le travail en équipe, êtes enthousiaste dans vos missions et démontrez une forte curiosité ?

Vous êtes autonome et faite preuve de rigueur ?
Vous avez une parfaite maîtrise de l’anglais, du Pack Office (Word, Excel, PowerPoint, Outlook), de la Suite Adobe et de InDesign ?

Qu'attendons-nous de vous ?

Stage Assistant(e) Contenus Editoriaux (H/F)

Intégré(e) au sein du service Communication, vous accompagnez l’équipe dans la production des contenus éditoriaux. Vous contribuez au développement des supports destinés aux différentes audiences de Van Cleef & Arpels (presse, clients, visiteurs d’expositions et internautes) en collaboration avec les différents départements de la Maison.

À ce titre, vous aurez trois grandes missions :

Vous participez à la gestion de la production, validation et traduction des contenus éditoriaux. En lien avec les différents départements, vous réunissez les éléments nécessaires à la production des contenus éditoriaux (dossiers de presse, catalogues, portfolios, emailings clients, contenus site et réseaux sociaux, etc.).

Vous participez à la rédaction et aux corrections de textes en français et en anglais, et assurez le suivi de la validation en interne et de la traduction français/anglais.

Enfin, vous tenez le planning général des prises de parole à jour.

Vous coordonnez la mise en page des dossiers de presse. Vous réunissez les éléments iconographiques nécessaires à la mise en page des dossiers de presse pour préparer les briefs et assurer le suivi de mise en page en lien avec des agences ou graphistes externes.

Vous participez activement au secrétariat de rédaction et au BAT (Bon à Tirer) des dossiers de presse en collaboration avec les chefs de projet.

Vous tenez à jour le budget prévisionnel de l’équipe et vous assurez la transmission des éléments de facturation.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience

• Define and deploy annual VIC and client development objectives per store within the territory, in alignment with HQ targets and Retail Manager direction (retain / upgrade / recruit).

• Map the regional High-End client landscape — tier distribution, geographic concentration, cross-door client opportunities — and set store-specific action plans accordingly.

• Identify the region's top-priority VIC relationships and personally invest in the highest-potential and most strategic, complementing store-level management.

• Partner with Couture teams to identify regional Couture prospects; ensure the regional network is equipped and motivated to deliver the Couture selling ceremony at the required standard.

• Provide strategic guidance on local market dynamics — competitor activity, cultural calendar, wealth migration — to support store directors in adapting their client approach.

• Support the Head of VIC Relations with C-suite reporting on regional VIC and client development performance, flagging key relationship developments and commercial opportunities. Set a baseline of residents vs. tourists clients per door and define local recruitment target with clear strategy to achieve local clients objectives & development.

2- RETAIL SUPPORT, TRAINING AND ORCHESTRATION.

• Serve as the primary interface between HQ client development strategy and store-level execution — cascading priorities, clarifying expectations, and troubleshooting implementation barriers.

• Design and deliver regional training programmes on VIC service standards, CRM best practices, outreach personalisation; adapt content to local market specificities when necessary with up-to-date training calendar

• Support stores management in new joiners onboarding on VICs development and service standards.

• Conduct regular store visits to audit clienteling practices, observe team behaviours, and deliver targeted coaching to store managers and Client Advisors.

• Identify high-potential talent within the retail network and support their development into future in-store client development roles or couture ambassadors.

• Coordinate with regional HR and Learning & Development teams to integrate client development competencies into onboarding and performance frameworks.
  
• Own the regional A&P budget allocated to VIC and commercial events — allocating resources across doors, managing forecasts, and reporting on spend vs. return in accordance with the Head of VIC Relations and Client Development.

3- REGIONAL ANIMATION & CROSS-MARKET ACTIVATIONS.

• Propose and orchestrate a regional event calendar — covering in-store activations, cross-door moments, regional trunk shows, and previews — ensuring coherence with the HQ animation framework and local relevance, and ensuring a coherent annual planning with local happenings and business needs.

• Develop flagship regional client experiences that leverage Alaïa's brand territories.

• Define guest lists and engagement strategies for international Maison events (fashion shows, re-sees, dinners); manage client logistics in partnership with HQ & Store management

• Personally host key client moments across the region, embodying the brand’s values.

• Liaise with local partners to ensure all events are executed to the highest experiential standard.

4- PARTNERSHIPS, BUSINESS PROVIDERS & CLIENT RECRUITEMENT.

• Build and maintain a regional network of strategic business providers — private offices, luxury concierge services, stylists, cultural institutions, private members' clubs — capable of introducing qualified new clients to the Maison.

• Identify and formalise partnership frameworks with relevant regional players, reporting opportunities to the Head of VIC Relations and Client Development for brand-level validation and broader activation.

• Develop a systematic new client recruitment strategy for the region, including prospecting protocols, referral programmes, and community penetration plans for underserved client segments in line with the Alaïa codes and aesthetic.

• Act as brand ambassador in key market environments — attending cultural and social events to represent Alaïa and naturally expand the house's relationship map.

5- DATA ANALYSIS & REGIONAL REPORTING.

• Consolidate and analyse VIC and High-End client performance data across the regional store network — spend trends, tier migration, client acquisition costs, and activation ROI.

• Produce structured reviews for the Head of VIC Relations and Client Development and Local GM-Brand President: monthly performance dashboards, post-activation reviews, and annual strategic assessments.

• Identify regional patterns and anomalies in client data that signal commercial opportunity or relationship risk, and propose data-driven responses.

• Oversee CRM hygiene standards across all regional doors, establishing consistent protocols and holding store teams accountable for data quality.

• Model budget scenarios and event ROI projections to support resource allocation decisions within the regional A&P envelope.

CANDIDATE PROFILE

Background

• Minimum 8–10 years in luxury retail, with a clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position) — store experience at a high level is non-negotiable.

• Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison.

• Proven ability to influence, coach, and align diverse store teams without direct line management authority.

• Solid command of CRM systems and regional data consolidation; ability to translate data into actionable strategy.

• Prior exposure to budget management and A&P accountability is strongly preferred.

Skills & Attributes

• Strategic clarity combined with operational rigour — able to think at altitude and execute at ground level with equal precision.

• Natural leadership presence: inspires confidence in store directors and Client Advisors alike; leads through example, not authority.

• Deep market intelligence and relationship capital within the territory — existing networks in luxury, culture, and finance are an asset.

• Entrepreneurial mindset: proactively identifies opportunities, proposes solutions, and operates with a high degree of autonomy.

• Exceptional written and verbal communication; fluency in English & Arabic required.

• Aesthetic alignment with the Alaïa universe — a genuine understanding of and connection to the house's philosophy of the body, craftsmanship, and cultural rootedness.

• Ability to travel to different markets in the region is necessary.

You support our Maisons in their strategic projects across product categories (Watches/Jewelry/Fashion & Accessories and Beauty). Concretely you will:

• Participate to strategic adhoc request to support Richemont Maisons in collaboration with other Group Marketing departments
• Participate in benchmarking activities
• Work on brand equity related topics
• Conduct marketing & financial due diligence of competitors
• Assist in the creation of prospective and inspirational content for Maisons

This internship is a great opportunity to develop a strong understanding of the luxury industry, its takes and its long-term shaping trends. You will work in a fast-paced environment and enjoy a senior exposition.

WHAT DOES THE IDEAL CANDIDATE LOOKS LIKE?

• You are a Master student from a top Business school or university
• You have a first relevant professional experience, ideally in Marketing, Consulting or/and in the Luxury Industry
• You are highly detail–orientated, flexible, efficient and autonomous
• Your are able to work with multiple reportings
• You have a strong analytical profile, are comfortable with figures (Excel) and able to create visual and impactful presentations (PowerPoint)
• You have an open-minded and curious mindset
• You enjoy working in a fast-paced but friendly environment, and have good interpersonal skills
• You are fluent in English with a good level of French
• You are knowledgeable about the luxury industry

HOW DO WE KEEP YOU SMILING?

With a unique opportunity to work within a leading Luxury Group. You will be part of a dynamic team and will be able to build your career development within our organization. You will be part of our Integration Program provided by Campus Team.

During the recruitment process, you will meet a member of our HR team and your future manager

Start date : January 2027

Duration : 6 months

Regional CEO

MAIN PURPOSE

Regional Project Office are responsible for entire regional project management in the region. We are now seeking a talented Regional Project Senior Manager to join in the team. This position to be responsible for handling Strategic Project Management, Business Intelligence and Data Analysis, and Regional Project Development in order to increase business productivity and efficiency.

KEY RESPONSIBILITIES

Strategy & Project overview:

• Maintain an up-to-date view of all key projects across the Region

• Lead the execution of some strategic & regional initiatives and/or following-up on their implementation

• Leads and coordinate strategic presentations for Japan (strategic plan, budget presentation, etc.)

Project Management

• Define project scope and objectives and develop comprehensive project plans to be shared with relevant parties (internal/external stakeholders)

• Ensure that all projects are delivered on-time, within scope and on budget

• Ensure a proper coordination & animation of all relevant stakeholders (internal resources,third parties/vendors) and a seamless communication for cross-functional projects

• Monitor and track project performance, specifically to analyse the successful completion of short and long-term goals

• Manage changes to the project scope, project schedule, and project costs in an efficient manner

• Perform risk management to minimize potential risks

Business Intelligence and Data Analysis:

• Drive effective data sharing using dashboards, report templates, and visualization to support Management in making strategic business decisions.

• Improve cross-functional processes, including various reporting optimization and data harmonization initiatives ensuring business consistency and accuracy.

• Perform ad hoc analysis and contributing to various strategic initiatives.

Regional Project Development:

• Constantly collaborate with other regions, identify and roll-out best practices from other regions

• Leverage existing platforms to identify and track best practices in the Region

• Develop new projects needed to increase business productivity and efficiency in the region

Specialist Watchmakers Maisons (SWM) whole sales coordination:

• Coordinate market projects, information and distribution analysis on wholesales business of SWM

• Develop the understanding of multi-brand external strategic partner’s business

• Get involved in the development of “Time Vallee” multi-brand stores in Japan

• Monitor POS data on productivity, store openings/closing, identity and handing reporting on relevant business information (“BOOSTER”)

REQUIRED EXPERIENCE/TECHNICAL SKILLS/PERSONAL SKILLS

• 8+ years of working experience in consulting, and/or project management in complex and multicultural organizations.

• Proven hands-on experience setting up and optimizing action plan across multiple projects.

• Detail-oriented and responsive, with good quantitative skills - must be able to analyse data, draw conclusions and develop actionable recommendations.

• Adaptable and able to flex with changes in prioritization, in order to meet new or changed goals.

• Proactive, show good judgment and come with suggestions and ideas.

• Strong knowledge of how business operate.

• Strong working knowledge of Microsoft Office.

• Solid organizational skills including attention to detail and multitasking skills.

• Excellent written and verbal communication skills.

• Fluent in business English/Japanese communication

Début du stage : Janvier 2027

Durée : 6 mois

Lieu du stage : Paris 8ème

Gratification : jusqu’à 1400 euros bruts mensuels (selon niveau d’études)

Avantages : Accès aux ventes privées, droit au télétravail, 75% du titre de transport pris en charge par la Maison

Ce stage est l’occasion pour vous de compléter votre parcours académique par une expérience professionnelle stimulante au sein d’un environnement international. Rejoignez dès maintenant la Direction Marketing International d’une prestigieuse Maison de Luxe !

NOTRE PROPOSITION

Au sein du département Marketing International Horlogerie , vous apportez un soutien opérationnel au Business Analyst. Vous travaillez également en collaboration avec les chefs de produit sur l’ensemble des reportings de collections.

Vous participez activement à la coordination et au suivi de la performance commerciale :

• Participe à la refonte et à l’amélioration des formats de reporting (ventes, stock) de nos marchés & collections clés
• Aide à la consolidation, analyse des résultats de ventes mensuels de nos marchés (quantitatif et qualitatif) et construction de business reviews
• Analyse de la performance des nouveautés
• Suivi des demandes marchés, boutiques et autres départements

Et aux projets transverses :

• Soutien à la préparation des templates du plan stratégique
• Analyse et benchmark de la concurrence
• Suivi de tendance du secteur

Afin de faciliter votre intégration au sein de notre Maison, un parcours d'intégration incluant notamment une formation à l'histoire et aux produits de la Maison vous sera proposé, ainsi que différents suivis tout au long de votre stage.

A l’issue de votre stage, un point avec la Direction des Ressources Humaines vous sera notamment proposé afin d’identifier les potentielles opportunités au sein de la Maison Cartier et du Groupe Richemont.

PROFIL RECHERCHE

• Etudiant(e) en école d’ingénierie, école de commerce, université ou équivalent, vous préparez un Master 1 ou un Master 2.
• Première expérience significative de 6 mois en tant que Business Analyst.
• Parfaite maîtrise d'Excel et de Power Point, des connaissances sur Power BI sont appréciés.
• Anglais courant demandé.
• Enthousiaste et curieux(se), vous avez de solides capacités analytiques, organisationnelles et le sens du détail, ainsi qu'un bon relationnel, un sens du service et un bon esprit d'équipe.
• Proactif(ve), vous êtes particulièrement rigoureux(se) et avez une bonne gestion des priorités.

Vous recherchez un environnement de travail stimulant et en mutation rapide ?

Ce stage est fait pour vous !

The DevOps Service Enablement team serves as the primary client-facing gateway for all stakeholders interacting with Cloud & DevOps. In this critical role, you will act as the ambassador for Cloud & DevOps, engaging directly with both business and technology stakeholders. Your mission will be to deeply understand their business needs, clarify expectations, and expertly guide them to the most suitable service path: whether through standard service offerings, guided enablement, or tailored solutions.

This position uniquely blends strong business acumen, expert stakeholder relationship management, technical advisory, and passionate Cloud & DevOps service advocacy. You will be instrumental in elevating the quality of incoming demands, enhancing transparency across the service delivery lifecycle, driving the adoption of standardized service blueprints, and ensuring stakeholders receive proactive communication and exceptional follow-up.

This role is perfectly suited for an individual who thrives on integrating technical understanding with customer-facing communication, strategic service consulting, effective demand management, and a commitment to continuous improvement

Stakeholder Communication & Service Representation

• Serve as the primary client-facing liaison for Maisons, product teams, application teams, and internal stakeholders interacting with Cloud & DevOps.
• Cultivate strong, trusted relationships through transparent communication, expert guidance, and consistent follow-up.
• Deeply understand stakeholder business context, priorities, constraints, maturity levels, and desired outcomes.
• Professionally represent Cloud & DevOps, embodying a structured and customer-oriented approach

Demand Qualification & Service Guidance

Build strong relationships with Maisons, product teams, and internal stakeholders.

• Translate complex stakeholder needs into clear, actionable Cloud & DevOps service requirements.
• Provide expert advice on available Cloud & DevOps services, packaged solutions, standard patterns and self-service options.
• Strategically guide stakeholders to the optimal service path: standard offerings, Internal Developer Portal self-service, guided enablement, or tailored delivery.
• Champion the adoption of standard service offerings, ensuring stakeholders understand prerequisites, responsibilities, and readiness criteria.
• Evaluate stakeholder maturity to proactively identify and address potential barriers to successful service consumption.

Cross-Team Coordination & Continuous Improvement

• Orchestrate seamless collaboration with DevOps Services, Cloud Infrastructure, DevOps Platform, Cloud Governance & Architecture, Enterprise Integration and delivery teams.
• Contribute to defining and aligning service guardrails, readiness criteria, approval processes, cost controls and governance rules for services within the Cloud & DevOps catalog.
• Proactively identify recurring stakeholder pain points and drive continuous improvements in processes, documentation, communication, and service adoption.
• Support comprehensive reporting on demand status, lead times, service adoption, self-service utilization, and overall process efficiency.
• Enhance transparency, predictability and professionalism throughout the entire demand and service lifecycle.

Experience

• 5+ years of experience in a client-facing role, such as service enablement, business analysis, technical consulting, customer success, application delivery, or service management.
• Proven ability to effectively engage with both business and technical stakeholders, translating complex needs into clear requirements and actionable plans.
• Demonstrated experience coordinating and driving initiatives across multiple teams.
• Possess a strong customer-oriented mindset completed by excellent communication and follow-up skills.
• A significant plus: Experience in the commercialization of managed or centralized services within a company of similar size and complexity.

Technical Acumen

Solid working knowledge and technical fluency across Cloud & DevOps domains, enabling you to deeply understand stakeholder needs, ask incisive questions, challenge assumptions, and effectively translate requirements into the appropriate service path.

This includes practical understanding of:

• Leading Cloud platforms (e.g., AWS, GCP, Alibaba Cloud).
• Cloud and DevOps service models.
• Kubernetes, containerization and modern application deployment concepts.
• CI/CD, GitOps, Infrastructure as Code, and automation principles.
• Cloud Security, governance, cost control and architecture guardrails.
• Service management, demand management, and delivery lifecycle concepts.
• Internal Developer Portals, self-service models, and packaged service offerings.

While deep hands-on implementation expertise is not required, the successful candidate must possess strong technical credibility to effectively engage with business stakeholders, product teams, and technical teams.

Please note, the Sales Associate will solely be focusing on Clothing & Accessories.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Sales Support

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client-ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdey's high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Inventory Management

• Assist with daily stockroom operations, ensuring accurate receiving, tagging, storage, and replenishment of merchandise.
• Assist with regular stock counts as directed by the business.
• Assist with the in-store processing of online orders.
• Manage the processing of returned items in accordance with company procedures.

HOW WILL YOU EXPERIENCE SUCCESS?

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset and a passion for luxury retail.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education:

• College degree preferred

Required Experience:

• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2 to 5 years of previous experience in luxury retail.

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program.

Expected Hourly Range: $26/HR-$29/HR (Commission and Overtime eligible) Please note, salaries will be negotiated based on relevant skills and experience.

At Richemont, We Craft the Future!

Per il nostro HQ di Milano, stiamo cercando un/una ICS Trainee.

Corrispondi a questo profilo?

• Laurea in Economia, Business, Finanza o affini.
• Forte interesse in ICS/Audit.
• Conoscenza eccellente della lingua inglese
• Ottima padronanza di Excel.
• La conoscenza di SAP 4HANA costituisce un Plus.
• Capacità di lavorare in team e di adattarsi a un ambiente in continua evoluzione.

Se sì, candidati per questa posizione!

Principali responsabilità:

• Diffusione di best practice e redazione di policy & procedure (P&P), sia retail sia manufacturing oriented;
• Introduzione di nuovi processi e/o ottimizzazione dei processi esistenti;
• Definizione e revisione periodica dei controlli necessari alla gestione dei rischi finanziari e proposta di azioni correttive (tod – test of design);
• Gestione dei diversi accessi ai sistemi di maison e revisione degli accessi ai sistemi di gruppo;
• Sensibilizzazione e diffusione della cultura del controllo interno;
• Attività di change management a sostegno del ICS & Compliance Manager per ICS update periodici, presentazione risultati assesment e supporto all’applicazione P&P.;
• Valutazione dei controlli implementati e assesment periodici (random TOE – Test of effectiveness) per garantire ll corretto aggiornamento del portale ICS (Riskonnect) da parte dei Control Owner;
• Evidenza ed indirizzamento rischi finanziari presenti nella Maison (issue management);
• Gestione e supporto Riskonnect;
• Partecipazione a progetti (focus su tematiche SoD ed implementazioni a supporto ICS).

Rimborso: €700 + €8 buoni pasto

Durata: 6 mesi + 6 mesi

Sede: Via Brisa 5, Milano

Il processo di selezione:

• Candidatura online.
• Se il tuo profilo corrisponde alla nostra ricerca, sarai contattato/a dal nostro team HR per fissare un primo colloquio conoscitivo. In caso contrario, riceverai un'e-mail per informarti che la candidatura non è allineata con quanto richiesto.
• In caso di esito positivo del primo colloquio, incontrerai la ICS & Compliance Manager.

Vous possédez une solide expérience du 8 à 10 ans dans la retouche de photographies, idéalement dans le secteur du luxe ou de la joaillerie.

Expert de Photoshop, vous maitrisez les techniques avancées de retouche.

Vous êtes reconnu(e) pour votre exigence, votre rigueur et votre sens du détail.

Vous savez partager votre expertise et collaborer avec des interlocuteurs variés.

Organisé(e) et doté(e) d’un fort sens du collectif, vous disposez d’un vrai sens du service.

Qu’attendons-nous de vous ?

Rattaché(e) au Chef de Groupe Studio Photo & Video, vous êtes est en charge de la retouche des packshots des collections de Joaillerie et Haute Joaillerie du pôle Production Photos et Vidéos.

Dans le cadre de vos fonctions vous :

• Réalisez les retouches des visuels de la Maison en garantissant la qualité technique et esthétique des livrables, dans le respect de l’identité visuelle et des standards de la Maison ;

• Apportez votre expertise technique en contribuant à l’évolution des bonnes pratiques et en accompagnant, lorsque nécessaire, les partenaires externes sur les standards de la Maison ;

• Assurez le suivi de production en préparant les fichiers pour les différentes parties prenantes, en intégrant les retours jusqu’à la livraison finale et en veillant à l’archivage des livrables.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Dès votre intégration, vous serez immergé dans l’univers de la Maison grâce à des formations sur notre histoire, notre savoir-faire et notre culture.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien.

Vous rencontrez ensuite le Chef de Groupe Production Photo et Vidéo.

• As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

KEY RESPONSIBILITIES

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor

Client Relationship Management:

• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Appropriately resolve client issues/concerns and escalate as needed to Management
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
• Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)

JOB PROFILE

Education:

• College degree preferred

Required Experience:

• Must be able to work Saturday and Sunday consistently in addition to one weekday
• 2 to 5 years of previous experience in luxury retail

Technical Skills:

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• General knowledge of timepiece movements, are preferred
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Being a genuine Maison Ambassador
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
• Self-Starter with Team-Player approach
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

We Offer – Canada

Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected hourly rate range: $23.00 to $26.00 plus incentives. Salary will be determined based on relevant skills and experience.

This pivotal role offers the exciting opportunity to manage day-to-day boutique operations, transforming corporate objectives into operational goals, and acting as a brand ambassador.

You will be instrumental in achieving desired results through creative and effective use of resources, retail and CRM tools, contributing to an unforgettable client experience, and upholding the renowned craftsmanship of our Maison.

KEY RESPONSIBILITIES

SALES

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).
• Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Act as a reference in terms of building action plans to achieve personal targets.
• Assist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
• Achieve Boutique KPIs defined by Boutique Manager and/or regional brand manager.
• Learn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual).
• Support the preparation and delivery of monthly boutique meetings and follow-up actions.
• Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.

TEAM MANAGEMENT

• Act as a manager-on-duty when the boutique manager is absent
• Identify and share with the boutique manager the training needs of boutique members.
• Ensure monthly staff programs are planned and communicated to boutique manager.
• Responsible for supporting the boutique manager in integrating and training new and existing team members.
• Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
• Provide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
• Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.

STORE MANAGEMENT

• Ensure Excellence in and outside of the boutique.
• Ensure maximum client welcoming, handling, and servicing.
• Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

STORE OPERATIONS

• Learn and practice compliance with Group and Brand (Retail Manual) procedures.
• Act as a manager-on-duty when the boutique manager is absent.
• Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
• Actively ensuring all measures to avoid stock discrepancies at all times.
• Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.
• Weekly follow up with regional head office for stock replenishments and active order requests.
• Compliance with procedures, and with legal, fiscal and customs regulations.
• Control cash register.
• Ensure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager.
• Identify strengths and weaknesses in existing operation to define action plans for implementation.

CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES

• Support and ensure the boutique team confidently delivers Lange selling ceremony.
• Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
• Ensure accurate and genuine relationship building with customers.
• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

QUALIFICATIONS

• Proven experience in luxury retail management, ideally within the high-end watch or jewelry sector.
• Demonstrated leadership abilities with a 'can-do' attitude, capable of motivating and developing a sales team.
• Exceptional sales performance track record, with a deep understanding of luxury client experience and CRM strategies.
• Strong operational acumen, including proficiency in stock management, financial controls, and retail procedures.
• Excellent communication, interpersonal, and organizational skills, with the ability to build lasting client relationships.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with retail/CRM systems.

YOUR JOURNEY WITH US:

• Firstly, you will speak with our TA Team to get to know you and to give you a preview of the team dynamics and company culture.
• Subsequently, you will be meeting with the Flagship Manager and HR Manager followed by the Regional MD to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position.
• With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us.

Stage - 6 mois

Rattaché.e à la Directrice Merchandising Accessoires, l’Assistant Collection Merchandising Accessoires Alaïa contribue à la présentation d’une offre produit cohérente en termes de structure de collection, de positionnement prix/marché. Il.elle l’accompagne également dans l’organisation des showrooms et des shootings produits.

Ses principales missions sont :

• Participation à la stratégie Merchandising Accessoires :
  • Etudes de concurrence : produits, offres, prix, devises, communication
  • Mise à jour du PLM et des outils merchandising de suivi de collection

• Analyse de la performance des Accessoires :
  • Analyses sell-out hebdomadaires et ad-hoc selon les besoins
  • Analyses sell-in en fin de showroom
  • Analyses ad-hoc durant la préparation des briefs

• Suivi du showroom :
  • Participation à l’élaboration de la plateforme d’achats wholesale
  • Participation à la rédaction du Brief Showroom
  • Suivi des ventes et des Editings
  • Diffusion des notes d’information aux vendeurs

• Participation à la rédaction des supports de formation Retail

COMMENT AUREZ-VOUS UN IMPACT ?

• Etablir des plans de fabrication à partir du dossier technique
  • Crée les plans de phase de marquage
  • Etablit les plans d’outils de coupe nécessaires
  • Définit et construit les plans de phases composants en collaboration avec les MP-programmeurs et les MQ-techniciens méthodes qualité (trinôme)
  • Est garant de la cohérence du dossier d’industrialisation
• Construit les outillages
  • Collabore avec les départements concernés (qualité, production, mécanique, etc.) pour rassembler l'information nécessaire
  • Analyse les besoins et construit les outillages
  • Construit le dossier de fabrication et coordonne son approvisionnement
  • S’assure du bon fonctionnement des outillages pour la production
  • Rationnalise et standardise les outillages en relation avec la mécanique et la
  • production (qualité, coûts et délais)
• Gérer les plans de fabrication dans la base de données
  • Apporte les modifications et effectue la mise à jour des plans dans le système
  • Respecte les cycles de vie dans le PLM
• Participer à l’amélioration produit et process
  • Participe aux démarches d’amélioration continue
  • Accompagne les améliorations en production, l’optimisation des produits et des
  • processus

QUELLES SONT LES CLES DE VOTRE REUSSITE AU SEIN DE NOTRE MAISON ?

Au bénéfice d’un CFC de dessinateur ou équivalent, vous justifiez d’une première expérience dans le milieu industriel. Vous maitrisez les techniques du dessin, possédez également de connaissances des logiciels CAO et êtes à l’aise avec les environnements IT. De nature méthodique, vous êtes doté d’une personnalité autonome, rigoureuse et ayant un intérêt pour le travail en équipe.

QU’AVONS-NOUS A VOUS OFFRIR ?

Nous créons un environnement positif où nous sommes fiers d'employer des talents issus de différents milieux, expériences et identités. Nous sommes convaincus que lorsque la diversité et l'inclusion sont pleinement acceptées et renforcées, la créativité et le savoir émergent pour atteindre l'excellence.

VOTRE PARCOURS CANDIDAT AVEC NOUS :

Si votre candidature correspond à ce que l'on recherche, vous aurez un premier contact téléphonique au plus vite avec notre équipe RH.

Par la suite, vous accèderez à un entretien individuel avec notre Responsable technique amélioration et vie série ainsi que notre HR Business Partner.

Tout au long de son histoire, la Maison Cartier s'est distinguée par l'engagement de chacun de ses employés. Nous sommes convaincus que lorsque la diversité, l'équité et l'inclusion sont pleinement assumées, l'innovation et la créativité émergent pour offrir l'excellence. Quelles que soient les différences visibles ou invisibles, nous nous engageons à créer un environnement où chacun a une chance égale de réaliser son plein potentiel, d'être entendu et de se sentir valorisé.

As Head of Commercial Area you will be responsible for driving the commercial performance, operational excellence, and team development across a designated portfolio of boutiques and external Points of Sale. You will oversee sales, budget management, client engagement, and team leadership, ensuring alignment with Maison strategy, image and regional priorities. The role requires dynamic leadership with a strong focus on achieving business objectives, fostering a high-performance culture, and delivering exceptional client experiences, while driving an omni-channel portfolio across boutiques and partner PoS.

Key Responsibilities:

1. Performance Management & Business Development:

• Lead performance, sales and profitability of the boutiques and PoS/Partners, setting annual, quarterly, monthly targets per location and per partner
• Drive and monitor the overall area turnover and manage budget control, including selling costs and travel & entertainment (T&E) expenses.
• Drive relevant action plans for Boutique leaders & Partners to elevate business and image, ensuring alignment with Maison strategy and regional KPIs (e.g., openings, expansions, closings).
• Ensure the effective implementation and adaptation of all boutiques and PoS action plans.
• Negotiate commercial terms, ensuring commercial consistency, legal and contractual adherence, across all stores in the network, including Department Stores and Partners
• Train and coach Boutique leaders and external Partners on Cartier performance metrics to optimize sales and profitability
• Animate and train the external sales ambassadors’ community in collaboration with L&D teams on targeted needs, such as Cartier products, selling ceremony, CS conversion to sales, or Cartier Care, Watches&Wonder organization and content
• Continuously monitor performance across all PoS and boutiques, identifying areas for improvement and implementing corrective actions.
• Lead client engagement initiatives by monitoring dashboards and training Boutique leaders and external Partners to activate Cartier client engagement activities, with specific actions and initiatives by PoS
• Oversee and analyze the Client Satisfaction Barometer to ensure high levels of client service and satisfaction.
• Promote and implement new commercial projects and initiatives, such as "match to traffic" strategies, and boutique excellence programs.

2. Team Leadership & Development:

• Lead and manage the development of boutique teams and animate Partners’ community within the assigned area.
• Oversee team evolution in selected boutiques to optimize structure, agility and efficiency.
• Actively participate in the recruitment process for boutique profiles, ensuring the selection of high-caliber talent.
• Provide on-site mentoring and coaching to Boutique leaders, fostering their professional growth and leadership capabilities.
• Nurture and support Career Committees to promote clear retail career paths and talent retention.
• Act as an ambassador for the Maison building relationship with internal and external leaders, including regional leadership & peers, department stores and Partners ecosystems

3. Boutique Operations & Standards:

• Maintain a regular in-store and PoS presence through frequent visits to boutiques and PoS within the area.
• Ensure impeccable merchandising implementation, optimal stock levels, and adherence to grooming standards.
• Maximise assortment, flows, and manage Partners’ clients requests in collaboration with internal teams (high-end, operations, marketing etc)
• Verify that all necessary tools and resources are in place to optimize boutique operations and maximize client-facing time.
• Monitor competitor activities and services, including utilizing mystery shopper programs, to identify opportunities for improving client satisfaction.
• Oversee and address client service cases to ensure prompt and effective resolution.
• Provide on-site support for brand activities and projects, including events, pop-ins, exhibitions, and boutique opening, relocation or renovation initiatives, both internal and external.

4. Market Intelligence & Projects:

• Manage commercial omnichannel intelligence and related projects (stock, VM, clients activations etc).
• Closely monitor market trends and competitor activities to maintain Cartier’s market positioning and react swiftly to defend market share, and control grey market
• Report on competitors' public news and events within the area, providing strategic insights to the regional team.

PROFILE

• Proven experience in senior commercial roles, ideally with prior experience in boutique management.
• Strong project management capabilities, demonstrated by a track record of successfully leading complex initiatives from conception to completion.
• Strong analytical skills, with the capacity to translate complex data into clear, actionable insights that drive business results.
• Successful experience in managing complex and mature teams.
• Excellent communication and presentation skills, with the ability to inspire, influence, and engage diverse stakeholders across all levels.
• A deep understanding of market dynamics, consumer behavior, and competitive landscapes, enabling strategic decision-making.
• The ability to work collaboratively and effectively within a matrix organization, contributing positively to cross-functional teams.
• Fluency in English is essential, and proficiency in additional languages will be considered a significant advantage.
• A self-motivated, positive attitude, and a strong team player mentality.
• High learning agility, with a continuous desire to adapt and grow in a dynamic environment.

You have a first experience in the retail industry in marketing or communications. You have excellent analytical skills and the ability to interpret data. You are able to work autonomously, proactively and you are solution oriented. You are able to build strong collaboration cross-department and with different stake holders.

What are we expecting from you?

As Media & Digital Assistant, you will support the Media & Digital function in quality executions of media campaigns and data collection for performance learnings. You will work in close collaboration with APA Regional teams, Media and creative agencies.

Your main missions will be:

• Coordinate with local media agencies and creative agency on daily operations to ensure timely and quality executions of media campaigns.
• Curate and circulate creative assets to creative agency, landlords and media owners.
• Liaise with Regional counterpart to foster campaign executions discussion. This includes creative validation once media plans are approved.
• Support in consolidating documents in HQ templates for different markets, such as full year media calendar PPT, OOH approval forms etc.
• Compile and process launch and post campaign reports from media agencies/ landlords/ vendors for performance learnings with SEA & HQ stakeholders.
• Run data reports in Google analytics and/or internal dashboards for media performance analysis
• Coordinate Vietnamese copy translation and proofreading with Translation agency and PR agency.
• Assist in all media-related administrative tasks such as raising of POs and conducting GRs in a timely manner, reconciling of billing issues etc.

More than a role…. We recruit for a career!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The recruitment process

Pls send your application online.If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet Media & Digital Manager and Communications Manager, SEA. Otherwise, you will receive an email to inform you that your application has not been successful.

Play a crucial role in creating a smooth and efficient environment, allowing our team to deliver exceptional experiences to our clients.

If you have a passion for boutique operations and enjoy working in a dynamic and inclusive team, we welcome you to apply now!

HOW WILL YOU MAKE AN IMPACT?

As a Boutique Office Executive, you will be at the heart of our boutique, ensuring its smooth and efficient operation while upholding the highest standards of compliance.

Your responsibilities will include:

CONTROLS

• Generate and review daily reports any discrepancies are followed up and resolved before the end of each month.
• Support the Boutique Management to conduct periodic spot check of all areas of control & compliance within the Boutique.
• Conduct weekly meetings with Boutique Management to provide a summary of boutique controls, highlighting issues and concerns for escalation.
• Assist the Boutique Management to prepare for any upcoming audit and to take any necessary action required as directed. Supports the audit process with sampling review and the required documentation as part of that process.
• Identify areas of improvement and provide recommendations as part of Continuous Improvement to achieve an outstanding client and employee experience.

COMPLIANCE

• Support the Boutique Management in driving internal processes through active communication and reinforcement of the Cartier Boutique Operations Manual (BOM), Richemont Security Manual, Richemont Health & Safety Policies and any other relevant procedures and policies as required.
• Ensure full understanding of all procedures and policies applicable to the Boutique and be the key contact for boutique team queries.
• Review all transactions to ensure full compliance to procedures and follow up with the internal stakeholder if necessary to resolve within the required timeline.
• Assist the Boutique Management in inputting shifts into Kronos in a timely manner.
• Contribute to ad-hoc network level projects in partnership with Retail Operations.

BOUTIQUE OPERATIONS

• Support the Boutique Management in the regular upkeep of the Back of House areas, ensuring that space is optimised.
• Support in compliance of Security and Health & Safety procedures within Boutique.
• Responsible for the procurement and expense claims for the Boutique petty cash card and provides a monthly review and submission of all boutique’s related procurement expenses to Boutique Management.
• Procurement of sales supplies, miscellaneous, and vendor creation and purchase orders and ensuring they are delivered on-time and within reasonable quantities to operate efficiently.
• Coordinate Boutiques Uniforms Orders and stock for new and existing staff as required.
• Support in the organisation of daily security, as well as organise any before/afterhours security details for the boutique as required.
• Responsible for the distribution and maintenance of boutique keys, fobs and any other passes for all boutique staff.

BOUTIQUE MAINTENANCE

• Daily management of regular contractors ensuring the image of the Boutique is per standards and Cartier guidelines are followed.
• Work closely with the SDP team in ensuring all boutique maintenance issues are raised in a timely manner and followed through.
• Ensure a list of emergency contacts for contactors is regularly updated and shared amongst the management team to aid in ensuring smooth operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

To truly thrive in this role, you’ll bring:

• outstanding time management and communication skills to ensure tasks are completed efficiently and effectively, fostering clear and positive interactions with colleagues and clients.
• a positive and adaptable multitasking approach, ready to tackle diverse responsibilities and contribute to a dynamic and fast-paced environment.
• your meticulous attention to detail to ensure accuracy and precision in all aspects of your work, contributing to the smooth and compliant operation of the boutique.
• a desire to thrive in environments that require flexibility and readily adjust to evolving priorities and requirements.

HOW DO WE KEEP YOU SMILING?

• The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele.
• A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.
• A generous salary with a market leading incentive scheme

YOUR APPLICATION JOURNEY

• Step 1: Submit your application! If your profile aligns, our TA team will contact you for a brief introductory call to discuss your background and answer initial questions.

• Step 2: Following a successful screening, you'll interview with our HR Business Partner, Boutique Management Team, Area Manager and Commercial Director to learn about the role, our culture, and how your talents can contribute.

• Step 3: Join the Cartier Family! With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.

Ignite your passion for luxury and make a meaningful impact at Cartier – apply now!

Assurer la formation, l'accompagnement et le développement des apprentis au sein de l'atelier mécanique afin de leur transmettre les compétences techniques, les bonnes pratiques métier ainsi que les valeurs de la Maison, tout en garantissant une formation de haute qualité répondant aux exigences de l'entreprise et de la profession.

Formation minimale requise

• CFC de Polymécanicien·ne, Micromécanicien·ne ou titre jugé équivalent.
• Expérience professionnelle confirmée dans les domaines de l'usinage et de la mécanique.

Responsabilités principales

Formation et accompagnement des apprentis

• Assurer l'encadrement quotidien des apprentis durant leur parcours de formation.
• Former / accompagner les apprentis aux différentes techniques de fabrication et de mécanique :
  • Tournage conventionnel
  • Fraisage conventionnel
  • Assemblage mécanique
  • Contrôle dimensionnel et qualité
  • Programmation CNC
  • Usinage CNC
  • Lecture de plans
  • Conception et dessin technique
• Développer leur autonomie, leur rigueur et leur esprit critique.
• Transmettre les standards métiers, les règles de sécurité et les bonnes pratiques de l'entreprise.
• Incarner et transmettre les valeurs de la Maison.

Construction et pilotage du parcours de formation

• Construire et maintenir les parcours de formation des apprentis en adéquation avec les exigences du CFC.
• Établir, suivre et adapter les plannings de formation.
• Identifier les besoins de développement et mettre en place les actions de progression nécessaires.
• Être force de proposition dans l'amélioration continue des contenus et méthodes pédagogiques.

Suivi et évaluation

• Réaliser le suivi régulier de la progression des apprentis.
• Préparer et conduire les évaluations hebdomadaires/mensuelles.
• Participer aux entretiens avec les apprentis et les partenaires de formation.
• Assurer le suivi des objectifs de développement.

• Veiller à la bonne intégration des apprentis dans les équipes.

Gestion des moyens de formation

• Assurer la gestion du matériel, des équipements et des consommables dédiés à la formation.
• Garantir la disponibilité et le bon état des moyens pédagogiques et techniques.
• Participer à la définition des besoins d'investissement liés à la formation.

여러분은 검증된 오퍼레이션 경험, 강한 문제 해결 능력, 커뮤니케이션, 시간 관리 및 협업 기술을 가지고 있으며, 업무의 효율성 및 고객 만족도를 향상시키기 위해 능동적으로 행동합니다.

여러분에게 기대하는 것은 다음과 같습니다.

여러분은 부티크에서 세일즈팀을 서포트하며, 여러분의 역할은 다음과 같습니다:

• 재고 이동 (입고 및 트랜스퍼), 보관 (금고, 재고 수량 및 사양), 리포트 및 서류 작성 (예약, 컨사인먼트, 재고, 트래픽, 인보이스, 아카이빙, 메일)을 효과적으로 실행합니다.
• 워크샵의 컨택 포인트로서 세일즈 어소시에이트와 긴밀하게 협력하여 리페어 프로세스, 고객 서비스 활동, 스페어 부품 재고를 관리합니다.
• 긍정적인 팀워크에 기여하고, 데일리 부티크 업무에 적극적으로 참여합니다. 개인 지식 및 스킬을 향상시키고, 세일즈팀의 백오피스 업무에 대한 이해도를 높이기 위해 그룹 교육과 화상 학습 플랫폼을 개발하여 교육합니다.

역할 그 이상.... 커리어를 위한 채용을 합니다!

반클리프 아펠에 입사하시면 직원 경력 개발이 중심이 되는 메종의 일원이 됩니다. 역사, 노하우, 작품에 대한 교육을 통해 여러분은 반클리프 아펠의 아름다운 세계에 빠져들게 될 것입니다.

채용 프로세스

온라인으로 지원서를 보내주시면 검토 후 HR에서 면접을 위해 연락을 드립니다. 채용 프로세스에서 만나게 될 분들은 Boutique Manager, HR / Retail team 입니다.

합격하지 못한 경우 별도로 이메일을 드립니다.

Durée : 6 mois – temps complet

Correspondez-vous au profil ?

Vous êtes étudiant(e), les enjeux de la vente dans le secteur du luxe vous intéressent ?

Doté(e) d’un bon relationnel, vous appréciez le travail en équipe ?

Curieux(se), vous avez le sens du service et possédez une sensibilité multiculturelle ?

Proactif(ve) et organisé(e), vous avez le sens du détail ?

Créatif(ve), vous maîtrisez le Pack Office et parlez couramment français et anglais ?

Qu’attendons-nous de vous ?

Intégré(e) au département Retail Training, vous êtes rattaché(e) à la Responsable du Pôle Management Teams. Vous accompagnez l’équipe dans la création et le suivi des programmes de formation pour les Managers de vente.

Vous apportez du soutien à la préparation et coordination des sessions de formation en classe dédiées à nos managers, et assistez aux chefs de projet dans l’organisation et la gestion de ces événements.

Vous participez à la création et au design de programmes de formation dédiés à nos Managers, en contact sur toute la durée des projets avec les équipes Training régionales, Marketing, Patrimoine, Retail Performance, Retail Operations, en France et à l’international.

Vous aidez à la bonne gestion administrative de notre département, et vous participez aux échanges avec nos prestataires et partenaires.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers.

Plus qu’un stage… une expérience !

In line with the ambitious RTW plan for Chloé, he/she will be a key support in defining the RTW strategic plan. He/She will follow the translation of both the strategic targets and the design vision into a carry-over and seasonal assortment of RTW products within an efficient collection framework while respecting development calendar milestones.

HOW WILL YOU MAKE AN IMPACT?

- Participates in the definition of the collection plan brief based on the category strategy, sales history and competition.

- Monitors retail performance by region and category to aliment the PD and design (Sell-in, EOS, Pricing analysis) and liaise with Sales merchandising to gather qualitative feedback from markets.

- Collaborate actively with PD to ensure PLM is kept up-to-date and analyze the collection efficiency, including seasonals and carry-overs.

- Supervises collection development monitoring tools to support product follow-up with the collection merchandising assistant.

- Assist the prebuy and pricing process.

- Prepares buying tools for the buying sessions and supports the brief preparation with the collection merchandising assistant.

- Leads the competition analysis in terms of collection structure and market evolutions, in collaboration with Sales Merchandising

- Guarantees the storytelling and accuracy of product information, up till store training

- Coordinates 360 product actions (Press samples, clients, training, e-commerce, sustainability ).

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

* Significant experience in Ready-to-Wear Merchandising within the luxury fashion industry.

* Strong product sensitivity and understanding of RTW collections, market trends and client expectations.

* Solid analytical skills with the ability to translate business insights into actionable recommendations.

* Proven experience managing seasonal assortments and driving product performance.

* Strong communication and collaboration skills with the ability to influence cross-functional stakeholders.

* Organized, agile and solution-oriented mindset.

* Previous team management experience is a plus.

* Fluent in English; French is a plus.

VOTRE MISSION :

En tant que Stagiaire Qualité Service Après-Ventes, vous intégrerez notre équipe dédiée à l'excellence du service client. Votre mission principale sera d'apporter un soutien essentiel aux contrôleurs qualité et aux conseillers restauration dans le suivi des réparations (Retour Avant-Ventes et Service Après-Vente), ainsi que de contribuer activement à l'organisation et à l'optimisation de notre atelier. Vous jouerez un rôle clé dans la fluidité de nos opérations, la gestion des stocks et la satisfaction de nos clients, au sein d'un environnement exigeant et passionnant.

Vos principales responsabilités incluront :

• Support Retour Avant-Vente (RAV) :

  • Assister les contrôleurs qualité dans le suivi rigoureux des réparations Retour Avant-Ventes.

  • Assurer l'encodage précis des informations dans les fichiers de suivi Excel dédiés.

  • Garantir la bonne exécution des mouvements de stocks adéquats sur SAP liés aux opérations de Retour Avant-Ventes.

• Support Service Après-Vente (SAV) :

  • Apporter votre aide aux conseillers restauration pour le suivi des réparations Services Après-Vente.

  • Prendre en charge la réception et l'identification des articles (sacs) en début de processus après-vente.

  • Assurer l'encodage détaillé des informations dans les fichiers de suivi Excel.

  • Veiller scrupuleusement au respect des priorités de réparations au sein de l'atelier afin d'optimiser les délais de traitement.

• Organisation de l'Atelier :

  • Soutenir le Customer Quality Service & Restoration Manager et l'ensemble de l'équipe dans l'organisation générale de l'atelier.

  • Gérer l'entrée en stock des marchandises (cuirs et accessoires) au sein de l'atelier.

  • Contribuer à l'amélioration continue de la gestion des stocks disponibles (marchandises et consommables).

COMMENT ALLEZ-VOUS RÉUSSIR AVEC NOUS ?

Profil recherché :

• Vous êtes étudiant(e) en école d'ingénieur ou équivalent, et recherchez un stage d’une durée de 5 à 6 mois conventionné par votre établissement scolaire (d'autres parcours pourront être étudiés en fonction des compétences) ;

• Votre rigueur, votre sens du détail et votre excellente capacité d'organisation sont des atouts majeurs pour la gestion des suivis et des stocks ;

• Vous êtes à l'aise avec les outils informatiques, la connaissance d'Excel est essentielle et celle de SAP est un plus ;

• Vous faites preuve d'une maîtrise courante du français et de l'anglais, tant à l'écrit qu'à l'oral ;

• Votre intérêt pour l'univers de la maroquinerie, du luxe et du travail artisanal vous permettra de vous intégrer pleinement à nos valeurs et à notre environnement.

QU'EST-CE QUI REND NOTRE GROUPE DIFFÉRENT ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à développer des potentiels inexploités.

• Nous valorisons la liberté, la collégialité, la loyauté et la solidarité.

• Nous encourageons l'empathie, la curiosité, le courage, l'humilité et l'intégrité.

• Nous prenons soin du monde dans lequel nous vivons.

• Define a hospitality program and services roll-out aligned with Richemont standards;
• Deliver high level services (reception, events, F&B, conciergerie…), proactively identify and address operational challenges across the portfolio.
• Manage all Food & Beverage services, including the cafeteria, catering service, coffee corners, VIP support, encompassing budget management, strategy definition, and seamless execution.
• Provide ongoing support to Maisons to enhance the workplace experience and apply our Hospitality guidelines respecting a seamless and elevated service for all.
• Manage service providers across the portfolio, identifying synergies to ensure efficiency and service quality through an Integrated Facility Management (IFM).
• Coordinate all our conference center bookings, set-up, VIP demands, F&B services and activations.
• Create and develop a concierge services offer for all sites.
• Manage stock and inventories within the scope of responsibility
• Manage local projects and ensure successful implementation of digitalization and automation initiatives for offices and hospitality experience (Visitor Management etc.).
• Demonstrate agility and adaptability in multitasking, consolidating and summarizing offices event requirements - Coordinate when needed workplace activations.
• Implement KPI and SLA’s monitoring and reporting to enable continuous improvement of services quality.
• Develop and monitor operating budgets with a focus on performance and synergy.
• Guarantee regulatory compliance across the entire scope, including Sustainability requirements.
• Creation of purchase orders and invoicing follow-up for the scope of responsibility.

Communication & Relationships

• Promote collaboration with internal division (Maisons and Richemont) following correct lines of communication and best practices sharing.
• Facilitate seamless events and operations through effective Change Management and Communication, ensuring engagement and alignment.
• Maintain positive communication with suppliers and partners, fostering strong collaboration.
• Structure and develop Workplace & Hospitality team to reflect the 4 pillars.
• Ensure solid communication with Local, Regional and Group.

Education

• Bachelor’s or Master’s degree from a business school, Hospitality school, or equivalent.
• Specialization in Hotel industry, hospitality or luxury retail is mandatory.

Experience

• 5 to 8 years of experience in hotel or service office management, ideally in the luxury industry.
• Proven experience managing multi-site portfolios in an international environment.
• Fluent English is essential; additional languages are a strong asset.

Key skills

• High standards, attention to detail and results-oriented mindset.
• Strong project management proficiency.
• Humility, responsiveness, agility and communication skills with stakeholders at all levels.

• Piloter nos campagnes de recrutement de stagiaires et alternants pour l’ensemble des Maisons de Richemont France tels que Van Cleef & Arpels, Montblanc et bien d'autres
• Collaborer avec les managers pour définir les besoins et la rédaction des annonces
• Organiser et animer des journées de recrutement
  

• Devenez le/la réfèrent(e) RH privilégié(e) pour les stagiaires et alternants, dès leur intégration
• Assurer le suivi de la population campus (bilan de mi-parcours et fin de parcours)
• Animer des évènements internes (découverte des Maisons, ateliers CV, afterworks, etc.)
  

• Accompagner la stratégie Campus et participer au développement de la Marque Employeur
• Créer du contenu pour la communication interne et externe

• Vous êtes reconnu pour vos qualités relationnelles et rédactionnelles.
• Vous êtes autonome, dynamique et créatif. Rigueur et organisation font partie de votre mode de fonctionnement.
• Vous avez un bon niveau d'anglais.

Rejoignez l’une des Maisons emblématiques de la haute horlogerie, où l’excellence est une exigence constante.

POUR CEUX ET CELLES QUI TISSENT DES LIENS

Rejoignez une communauté où l’expertise individuelle et les expériences collectives font émerger des idées nouvelles.

POUR CEUX ET CELLES QUI CULTIVENT LA TRANSMISSION

Rejoignez une Maison où la transmission du savoir-faire est en constante évolution, s’appuyant sur notre patrimoine pour ouvrir la voie à un avenir encore plus radieux.

VOTRE RAISON D’ÊTRE AU SEIN DE LA MAISON

Vacheron Constantin France est à la recherche de son futur Head of Sales. Sa mission principale consistera à élaborer et à déployer une stratégie commerciale ambitieuse, visant à dynamiser la croissance, à renforcer la présence de la marque et à atteindre les objectifs commerciaux sur l'ensemble des canaux de distribution du marché France/Belux.

Nous nous adressons à un leader stratégique, doté d'une connaissance approfondie du marché de l'horlogerie de luxe, d'un sens commercial affûté et d'une expérience confirmée dans la gestion des réseaux de distribution retail et wholesale. Si vous êtes passionné par un environnement dynamique où vision, initiative et collaboration sont les piliers du succès, nous serions ravis de vous accueillir au sein de nos équipes.

VOTRE RÔLE À JOUER

Vous serez chargé de concevoir et de déployer une stratégie commerciale ambitieuse et globale pour les marchés français et Belux. À ce titre, vous définirez et piloterez des objectifs de vente exigeants sur l’ensemble des canaux de distribution, tout en assurant un suivi précis des performances, une analyse approfondie des tendances du marché ainsi que l’élaboration de prévisions et de reportings stratégiques à destination de la direction.

Garant de l’excellence opérationnelle et d’une expérience client irréprochable, vous superviserez l’ensemble de notre réseau : boutiques en propre et partenaires, distribution wholesale ainsi que la plateforme e-commerce. Vous veillerez à optimiser l’assortiment produits et le merchandising afin de maximiser la performance commerciale et la rentabilité.

En parallèle, vous identifierez et développerez de nouvelles opportunités de croissance en entretenant des relations privilégiées avec les clients clés, les VIP et les segments de clientèle à fort potentiel. Vous collaborerez étroitement avec les équipes Marketing et Communication afin de concevoir et déployer des initiatives locales, des événements exclusifs et des activations clients à fort impact.

Enfin, vous incarnerez un leadership inspirant, humain et fédérateur, capable d’accompagner, de motiver et de faire évoluer une équipe de haut une équipe de haut niveau composée d'un directeur de boutique, de conseillers de vente et de merchandiser/business analyst. Votre management encouragera une culture d’excellence, une forte orientation client et une dynamique d’amélioration continue.

LES QUALITÉS POUR EXCELLER

Vous justifiez de plus de 10 ans d’expérience dans des fonctions de leadership commercial au sein des univers du luxe, de la haute horlogerie ou de la joaillerie. Vous possédez une compréhension approfondie des attentes, des comportements et des leviers d’engagement d’une clientèle luxe, locale comme internationale.

Stratège doté d’une vision claire et d’un excellent sens du business, vous évoluez avec aisance dans des environnements dynamiques et collaboratifs, et faites preuve d’une forte capacité d’adaptation dans des contextes en constante évolution.

Votre leadership, à la fois humble, inspirant et porté par une grande intelligence émotionnelle, vous permet de fédérer, accompagner et faire grandir des équipes de haut niveau.

Vous bénéficiez également d’une solide expertise des réseaux retail, wholesale et partenaires, avec un parcours démontrant votre capacité à atteindre et dépasser des objectifs ambitieux dans des environnements multicanaux complexes.

Enfin, vous maîtrisez couramment le français et l’anglais et êtes disponible pour des déplacements réguliers en France et au Belux.

Vacheron Constantin célèbre 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

VOTRE EXPERIENCE CANDIDAT AVEC NOUS

Postulez directement en ligne.

Si votre profil correspond à notre recherche, vous serez contacté par notre équipe Talent pour un entretien. Vous rencontrerez par la suite le Brand Manager, la Directrice Recrutement et l'équipe managériale HQ.

Dans le cas contraire, vous recevrez un courriel vous informant que votre candidature n'a pas abouti.

HOW WILL YOU MAKE AN IMPACT?

• Ensures every client is welcome and well taken care of, taking pride in developing long-term relationships

• Is aware of CRM targets and actively engages in all actions to reach them

• Implements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframe

• Offers excellent customer service and improve individual business performance

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 1/2 years of previous experience in retail sales and operations

• Fluent in Italian and English. Any third language is considered a plus

• Excellent interpersonal, communication, and computer skills

• Strong attention to detail with the ability to handle multiple tasks simultaneously

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

YOUR JOURNEY WITH US

Apply directly online.

If your profile is selected, you are contacted by the HR team for an interview and then you meet the Boutique Manager.

Otherwise, you will receive an email informing you of the rejection of your application.

WHAT WE OFFER

• CCNL Commercio

• Salary Range (full time) 29.7K – 34K€

• Commission scheme

• 8 EUR Meal Vouchers per working day

A.Lange and Sohne is looking for a Customer Service Advisor who will lead the daily operations and administration of our service/repair and watchmaker workshop within our Flagship Boutique in New York City.

Responsibilities

• Serve as a key liaison between Boutique Management, watchmakers, Boutique teams, clients and internal departments, ensuring clear communication and timely follow through on directives and requests.

• Support the day-to-day administrative and operational needs of the workshop, proactively coordinating priorities and following through to completion.

• Manage the preparation, packing documentation and coordination of all incoming and outgoing service/ repair shipments. shipments received, processed, tracked and dispatched accurately and according to schedule and brand standards.

• Execute and follow up on directives from retail operations manager and Retail Director, ensuring actions, deadlines and outstanding items are tracked and completed.

• Maintain an organized and efficient front and back of Boutique workshop environment in accordance with brand standards,

• Provide accurate, timely, and professional communication with Boutique teams and clients regarding service and repair matters.

• Communicate effectively with clients via phone, email, and web inquiries, coordinating internally to ensure timely responses and resolutions.

• Proactively identify potential client or operational issues, particularly related to service lead times, and escalate concerns appropriately.

• Co-ordinate the flow of information and services between watchmakers, boutique teams and other internal stakeholders.

• Maintain spare parts inventory and ensure compliance with Richemont inventory and audit controls.

• Ensure adherence to Richemont Group and A.Lange & Sohne policies and audit requirements in the handling of customer service and repair merchandise.

• Prepare and distribute weekly reporting and other business information as requested by management.

• Execute and follow up on directives from retail operations manager and Retail Director, ensuring actions, deadlines and outstanding items are tracked and completed.

• Maintain visibility on outstanding tasks, follow up with relevant stakeholders and proactively flag delays or issues requiring management attention.

• Provide flexible administrative and operations support to Retail Director as business needs and priorities evolve.

Qualifications

• Possess a strong ‘can do’ attitude with an understanding of the luxury client experience.

• Bachelor’s Degree preferred

• 3+ years of relevant professional experience, experience within the luxury, timepiece, or service administrative industry preferred.

• Highly organized, agile, and able to effectively manage multiple priorities in a fast-paced environment.

• Demonstrates strong critical thinking and problem-solving skills with solution-oriented mindset.

• Taking initiative and demonstrates a strong sense of ownership, accountability and consistent follow through.

• Ability to take direction, execute efficiently and proactively follow up on outstanding tasks and priorities.

• Detail oriented and conscientious with a high degree of accuracy and discretion.

• Must be flexible to change and adaptiveness in work responsibilities.

• Availability and flexibility to work to the changing of Boutique schedule.

• Proficiency with MS Office software required – including strong excel skills, SAP experience preferred.

• Additional language skills are a plus.

• Assist with special projects as needed. - Able to lift up to 40lbs.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $32-35/hour

Salary will be determined based on relevant skills and experience.

« Notre vision pour le secteur Précieux? Allier la rigueur horlogère à une énergie d'équipe positive.

Nous cherchons un mécanicien régleur pour qui l'excellence est un standard, et l'esprit d'équipe une priorité.»

CE QUE NOUS OFFRONS

Chez Cartier, vous intégrerez une communauté unie par un sens fort des responsabilités, où florissent connexion, collaboration et esprit collectif.

Nous valorisons l’individualité de nos talents, animés par un engagement commun envers l'excellence, inspirés par la diversité des cultures du monde, et attachés à respecter et enrichir notre héritage unique.

Nous sommes convaincus que des perspectives variées nourrissent l'innovation et nous encouragent à créer des expériences exceptionnelles.

Nous vous offrons un environnement stimulant et l’opportunité de contribuer, par votre vision personnelle, à un héritage de créativité.

Nous célébrons toutes les réussites, quelles qu’elles soient, favorisant ainsi des liens significatifs fondés sur la gratitude et le soutien mutuel et cultivant un fort sentiment d'appartenance.

Rejoignez-nous chez Cartier, un lieu unique et en constante évolution.

QUEL SERA VOTRE IMPACT

Mission

Au sein de notre département précieux, vous êtes membre d’une équipe d’environ 10-12 collaborateurs, vous travaillez en horaire d’équipe 2x8 ou de nuit dans un parc de machines CNC (principalement fraisage) et procédez aux réglages ainsi qu’à la production.

Responsabilités

• Assurer la conduite, le réglage, la mise en train de nos machines de fraisage CNC de type Chiron FX/FZ, Micro 5 (UGV), Bumotec S181, CT501 (meulage) lors de l’usinage de nos pièces d’habillage horloger précieux

• Être garant de la conformité de la fabrication en procédant aux contrôles visuels et dimensionnels et si besoin, effectuer les corrections nécessaires dans le respect des consignes de l'atelier

• Préparer le poste d’usinage en montant les outils et les posages et en contrôlant la conformité des outillages. Si besoin, effectuer les corrections d’outils nécessaires.

• S'assurer de la passation des consignes aux équipes relais

• Participer au nettoyage et à l'entretien des équipements, des machines et des outils ainsi que respecter les règles en matière de Santé et Sécurité au Travail SST

• Participer à l'amélioration continue des processus et de son environnement de travail ainsi qu'aux actions de formation dans le cadre des évolutions du processus de fabrication

CE QUE NOUS RECHERCHONS

• CFC de polymécanicien, CFC de mécanicien de production ou BEP/BTS dans le domaine de la mécanique de précision

• Expérience professionnelle confirmée dans l'usinage CNC

• Connaissances des machines CNC 5-7 axes avec commande Fanuc serait un plus

• Bonne maitrise des outils de contrôle dimensionnel habituels, Marcel Aubert et contrôle 3D type Zeiss

• Personne rigoureuse, motivée, organisée et consciencieuse sachant travailler en équipe. Analytique, vous savez détecter les problèmes et les suivre jusqu’à leur résolution dans une dynamique d’amélioration constante.

VOTRE EXPERIENCE AVEC NOUS

Notre équipe RH se tient à votre écoute, selon votre souhait et vos besoins, tout au long de votre expérience au sein de notre Maison.

Au fur et à mesure de votre avancée dans notre processus de recrutement, vous rencontrerez le Responsable du poste ainsi que notre HR Business Partner.

Écrivez la prochaine étape de votre histoire avec Cartier.

Reporting

• Analyze sales and revenue reports on weekly and monthly basis
• Monitor CRM action results by store and by individual staff.

• In charge of CRM tools and responsible for sending email blasts and generating call list according to boutique specific needs.

• Regular analytical analysis of competitors and the customer landscape to ensure the competitiveness of the CRM program
• Establish key performance indicators (KPIs) to measure the ROI of client development programs and provide regular performance updates to store leaders and senior management

Retail Events

• Innovate and propose activations of all scale, leveraging market best practices, data insights, and your knowledge of market dynamics
• Understand different boutique CRM needs and develop specific activities suitable to their needs, including acquisition, conversion and retention

• Develop relationships with suppliers and vendors
• Managing retail event calendar planning and keeping related expense in-line with budget
• Advocate for a culture of personalization, hospitality, and client obsession across the retail network through retail events and in store activations

CRM Activity

• Work with Retail Team to develop CRM strategy and customer loyalty program to meet company's objectives
• Share insights and business needs with the global CRM team, proposing adjustments to continuously refine and improve the global strategy that can adopt to the region.

• Evaluation all CRM actions / program efficiency and propose changes
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.

• Overseeing direct communications with customers through the CRM program.

• Responsible to facilitate with store teams to build customer base by developing a strong rapport with VIP customers potential, finding their particulars and meeting their requirements

• Proactively work and facilitate with different partners to generate new business opportunities, partnerships and host events accordingly

• Develop and manage on-going email campaign strategy that includes segmentation of customer groups to optimize sales and retention

Client Experience

• Responsible to evaluate staff customer service level.

• Set objectives to each store according to their weaknesses.

• Lead sales team to develop actions to improve / maintain excellent results at Client experience program.

• Develop training program with Trainer / Store in Charge on customer service standards

• To proactively review and seek feedback from frontline staff and assist Retail manager to develop systematic staff coaching with store manager to monitor staff service performance

Requirement

• At least 3-5 years of experience in luxury retail management, managing client servicing, CRM tools and client relationship management.

• Proven project management skills with multiple stakeholders in fast paced organizations.

• Outstanding communication and interpersonal abilities

• Strong analytical skills, experience in managing budgets, and leveraging data to drive actionable insights tailored to performance.

• Commercial awareness

• Analytical mind and familiarity with data analysis principles

• Comprehensive understanding of VIP's, CRM and events operations

• Customer oriented Ability to accurately profile and segment VIP clients effectively with good communication skills.

• Creativity in finding ways to retain customers and ensure business growth

• Multitasker with the can-do attitude and ability to produce results whilst working under pressure

• Good team player and able to work independently

• Good command in Chinese and English

Objectifs du Stage :

Au sein du département Sûreté de Richemont France, et en collaboration avec les différents marchés et fonctions supports, vous contribuerez au développement des futures évolutions d’une application interne conçue avec Microsoft Power Platform, dédiée à la gestion des processus opérationnels quotidiens liés à la sûreté.

Vous participerez à la gestion globale du projet, incluant le développement technique, la coordination projet ainsi que l’analyse d’affaires, dans une logique d’excellence opérationnelle et d’amélioration continue. Vous pourrez également être amené(e) à initier l’analyse d’affaires d’un nouveau projet digital.

Missions Principales :

· Recueillir et analyser les besoins métiers.

· Participer au cadrage et au pilotage du projet (planning, priorités, coordination des parties prenantes).

· Concevoir et développer les évolutions de la solution sous Microsoft Power Platform.

· Garantir la qualité, la conformité et la cohérence de la solution avec les standards du groupe.

· Accompagner les phases de tests, de mise en production et le suivi post-déploiement.

· Contribuer à la documentation, à l’accompagnement des utilisateurs et à l’amélioration continue de l’outil.

· Mise en place d’une veille opérationnelle

QUELLES SONT LES CLES DE VOTRE REUSSITE AU SEIN DE NOTRE GROUPE ?

· Etudiant(e) en école d’Ingénieur, en informatique, gestion de projets numériques ou domaine connexe.

· Esprit d’équipe

· Sens de l’organisation et de la discrétion

· Autonomie, rigueur et capacité d'adaptation.

Compétences techniques souhaitées :

· Programmation : Suite Microsoft 365 et Power Platform

· Sensibilité aux principes d’interface utilisateur (UX/UI)

· Gestion de bases de données.

· Maîtrise des outils de bureautique (Microsoft Office).

· Connaissances en Open Source Intelligence.

COMMENT ALLONS-NOUS VOUS FAIRE GARDER LE SOURIRE ?

Avec une opportunité unique de travailler dans un groupe international, leader dans l'industrie du luxe.

Vous ferez partie d'une équipe dynamique au sein du département Sûreté afin de vous développer sur les différents aspects de la gestion de projet dans un environnement dynamique, inclusif et innovant.

You are highly organized, proactive and detail-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment. You enjoy building relationships and feel confident liaising with media, agencies and internal stakeholders.

Curious and collaborative, you have excellent communication skills and a genuine interest in luxury, culture and the evolving media landscape. Your ability to take initiative, anticipate needs and ensure a high level of execution will be key to succeeding in this role.

What are we expecting from you?

As part of the Regional PR team, you will support the implementation of the Maison’s PR strategy across the MEIAT region. Working closely with regional markets, media partners, agencies and internal teams, you will contribute to strengthening the Maison’s visibility while ensuring consistency with our image and standards.

Your main responsibilities will include:

* Supporting the execution of the regional PR strategy across multiple markets and coordinating day-to-day media requests and activities.
* Building and nurturing relationships with regional media and supporting interviews, editorial opportunities and press requests.
* Coordinating press releases, including translations, approvals, distribution timelines and maintaining accurate media lists.
* Supporting the planning and execution of press events, presentations, activations and press trips.
* Coordinating local and international photo shoots, including creations, consignments and logistics, while ensuring alignment with Maison guidelines.
* Monitoring media coverage, coordinating PR reporting and identifying relevant editorial highlights and insights.
* Maintaining PR calendars, trackers, databases and project timelines to ensure accurate and timely follow-up.
* Working closely with agencies, Operations and internal stakeholders to coordinate multiple PR projects and initiatives.
* Anticipating team needs and proactively supporting upcoming launches, events and editorial opportunities.
* Ensuring the Maison’s image and reputation are upheld across all external communications and interactions.

More than a role… We recruit for a career!

By joining Van Cleef & Arpels, you will become part of a Maison where excellence, creativity and people development are at the heart of everything we do.

From your first day, you will be supported through comprehensive onboarding and continuous learning opportunities designed to help you grow your expertise and build a long-term career within the Maison and the Richemont Group.

The recruitment process

Once you apply, our Talent Acquisition team will review your application and, should your profile match our requirements, you will be invited to meet with the recruiter. You will then have the opportunity to meet with the Hiring Manager and relevant business stakeholders throughout the recruitment journey.

Plan-les-Ouates

Contrat CDD

POUR CEUX ET CELLES QUI RECHERCHENT L’EXCELLENCE

Rejoignez l’une des Maisons emblématiques de la haute horlogerie, où l’excellence est une exigence constante. Prenez part à notre succès collectif et à la création de notre héritage futur.

VOTRE RAISON D’ÊTRE AU SEIN DE LA MAISON

Vous êtes attiré(e) par un poste de Technicien Qualité polyvalent et bénéficiez d’une expérience réussie dans ce domaine, cette opportunité peut répondre à vos aspirations !

VOTRE RÔLE À JOUER

• Animer la performance qualité auprès de nos partenaires : Vous serez le maillon clé pour assurer le déploiement de la démarche Qualité Vacheron Constantin et garantir la diffusion de nos exigences auprès des fournisseurs.

• Garantir la conformité des produits achetés : De la phase du premier prototype jusqu'à la vie série, vous veillerez à la conformité de nos produits.

• Créer et optimiser les plans de contrôles réception.

• Apporter un support aux ateliers de production lors de difficultés liées aux composants achetés.

• Piloter, suivre et valider les plans d'actions concernant les non-conformités fournisseurs ou les plans de progression fournisseur. Vous vérifierez leur pertinence et leur mise en œuvre.

• Mener les audits qualité produits et process auprès de nos fournisseurs.

LES QUALITÉS POUR EXCELLER :

La réussite dans ce rôle repose sur :

• Une formation type Ingénieur en Mécanique et/ou qualité.

• Votre motivation pour un rôle riche au sein d’une équipe Assurance Qualité Fournisseurs dynamique et en développement.

• Votre autonomie dans les décisions stratégiques

• Votre aisance avec les moyens de mesures, les méthodes de résolutions de problème, les outils qualité, la gestion de projets, les processus de fabrication et idéalement le domaine horloger.
• Votre excellente capacité à faciliter la communication avec les équipes internes et les fournisseurs.
• Votre grande aisance avec les logiciels de bureautique.

• Votre excellente maîtrise du français et bonnes capacités en anglais.

• Votre expérience en tant que technicien/ne qualité au sein d'une manufacture horlogère serait un réel atout.

Vacheron Constantin a célébré 270 ans en tant que plus ancienne manufacture horlogère au monde, en activité continue depuis 1755. Basée à Genève, Suisse, notre Maison opère un réseau mondial de près de 200 points de vente dans 36 pays. Chaque membre de notre communauté exceptionnelle – horlogers, artisans et professionnels – partage une même passion pour notre héritage et l’ambition de construire un avenir encore plus radieux.

Prêt(e) à faire partie de notre histoire ? Nous serons ravis de découvrir votre candidature.

Durée : 6 mois, à temps complet

Correspondez-vous au profil ?

Vous êtes étudiant(e), curieux(se), enthousiaste et appréciez le travail d’équipe ?

Vous avez le sens du service et êtes doté(e) d’un bon relationnel ?

Proactif(ve), vous êtes rigoureux(se), organisé(e) et avez le souci du détail ?

Vous êtes capable de gérer plusieurs projets en même temps tout en ayant une bonne gestion des priorités ?

Vous avez l’esprit créatif ?

Vous maîtrisez la suite Office et parlez couramment anglais ?

Qu’attendons-nous de vous ?

Le Département Retail Architecture est en charge de la conception et de l’agencement des boutiques à l’international. Vous êtes intégré(e) au sein du service Architecture Organisation & Performance, dont le rôle est d’accompagner les architectes dans les projets d’ouvertures de boutiques et d’assurer un support auprès des équipes locales de chaque région (Europe, Moyen-Orient, Amériques, Asie et Japon).

En ce sens, vous assistez les Chefs de projets du département sur différentes missions :

Accessories :

Vous aidez à la mise à jour de la base de données du catalogue des accessoires de vente (récolte d’information sur les produits, auprès de nos fournisseurs sur l’origine des composants, matériaux etc… ). Puis consolidez les informations avant connexion au PowerBI.

Vous accompagnerez la cheffe de projets, sur les appels d’offres, les fiches articles, la création des comptes fournisseurs ainsi que l’élaboration de cahier des charges des différents développements de nouveaux produits.

Iconographie :

Vous aidez à l’élaboration des propositions iconographiques pour les boutiques qui consiste à promouvoir les collections et l’histoire de la Maison à travers différents visuels et cadres.

Maintenance :

Vous accompagnez nos régions dans la gestion et la maintenance de leur réseau de boutiques. Vous participez au déploiement de la stratégie maintenance afin de garder notre réseau boutique au standard de la Maison.

Vous aidez à la gestion de l’application de maintenance interne : création de campagnes et sondages pour suivre l’amélioration constante de notre réseau, création de comptes pour les boutiques, suivi des demandes ponctuelles de la part des boutiques, analyse des données.

Juridique :

Vous coordonnez les demandes d’engagements de confidentialité (fournisseurs) entre les équipes internes et le département juridique.

Afin de faciliter votre intégration, nous vous proposerons une formation à l’histoire et aux valeurs de la Maison au sein de L’École des Arts Joailliers

Plus qu’un stage… une expérience !

Responsabilité 1 : Retail Activations

- Soutien à l’organisation et l’exécution d’événements en boutique.

- Suivi des événements et des actions d’activation : budget, KPIs, ROI.

- Recherche proactive de nouveaux fournisseurs et partenariats afin d’améliorer l’expérience client et optimiser le budget.

- Recherche proactive de nouvelles idées d’activation en boutique.

Responsabilité 2 : Wholesale Marketing

- Aide à la définition des plans marketing pour le réseau wholesale en étroite collaboration avec les partenaires et le responsable des ventes afin d’atteindre les objectifs.

- Veiller au respect des brand guidelines.

- Création de kits d’outils et de supports pour les partenaires.

- Aide à la gestion budgétaire.

Responsabilité 3 : budget

- Suivi rigoureux du budget marketing.

- Contact quotidien avec les prestataires pour les demandes de devis.

Responsabilité 4 : Campagnes newsletter

- Relecture des traductions, du wording et approbation des e-mails.

- Soutien aux partenaires wholesale dans leurs stratégies de newsletter.

Vos points forts :

- Vous justifiez d’une première expérience en Trade Marketing.

- Vous justifiez d’un très bon niveau de français et votre orthographe est irréprochable.

- Vous êtes rigoureux, proactif et autonome.

- Vous avez une bonne connaissance de l’univers du luxe et de ses enjeux.

Localisation : Paris
Date de début : Janvier 2027
Durée : 6 mois

Please note, this is a part-time opportunity working 24 hours per week at the Montblanc New Bond Street boutique.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.

We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support the internationally diverse customer base. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. A second language would be advantageous.

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

• 2nd Stage – Interview with Hiring Manager

• 3rd Stage – Interview with Brand Director

Embark on a unique opportunity to actively contribute to the financial landscape of our Group Platforms department.

In this transversal role, you will drive essential financial activities, primarily focusing on cost controlling, financial planning, and internal allocation model management. To succeed in this role, you should have a demonstrated interest in Technology topics, particularly in Digital, Infrastructure, and Data services areas.
Your responsibilities will be dynamically split, with 70% dedicated to hands-on controlling tasks, working closely with managers to ensure financial rigor, and 30% focused on providing essential support to the wider controlling team, particularly in enhancing data quality and streamlining administrative functions.

HOW WILL YOU MAKE AN IMPACT?

As part of Group Finance and based in Meyrin, your responsibilities will encompass, but are not limited to, the following key areas:

Drive Financial Performance & Control

• Oversee day-to-day financial operations for our technology domains and cost centers, ensuring efficient and appropriate financial control systems.

• Actively contribute to monthly, quarterly, and annual financial closing activities, including preparing accruals, reviewing commitments, and assisting with allocation cycles.

• Partner closely with Group Technology Managers to foster cost awareness and enhance understanding of financial performance, providing insightful analysis and ad-hoc reports.

• Support the tracking and monitoring of resources for key technology projects and initiatives.

Master Planning & Forecasting

• Play a key role in the planning and forecasting cycles (Budget, Latest Estimate, Roadmap), from data collection and analysis to presentation and report preparation.

• Assist in the review and consolidation of budget components (Investments, Operating expenses, Headcounts) for supported areas.

• Prepare preliminary management reports and conduct initial variance analysis against financial targets.

Ensure Financial Integrity & Compliance

• Support the Capital Approval Request (CAR) process and contribute to the follow-up of financial commitments, including budget assumption validation and vendor contract checks.

• Assist in the control and validation of Purchase Orders (PO) in close collaboration with the P2P team.

• Contribute to the maintenance and improvement of cost allocation models, ensuring accurate evaluation of internal and business services.

• Support the application of Richemont's internal controlling procedures, identifying and addressing potential gaps.

Champion Data Quality & Process Improvement

• Conduct regular and thorough checks on financial data quality within systems, particularly for time allocation entries and master data accuracy.

• Identify discrepancies, investigate root causes, and collaborate with stakeholders to resolve data integrity issues.

• Assist in collecting, validating, and consolidating financial data from various sources for reporting and analysis.

• Contribute to identifying and implementing process improvements within the controlling function, focusing on automation and efficiency.

• Provide support for ad-hoc financial analysis, data extraction, and special projects as required.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Transversal skills

• Strong team spirit and communication skills with aptitude to collaborate transversally across various teams, organizations, and stakeholders.

• Curious to learn, develop, and contribute to challenging the status-quo.

• Strong analytical and quantitative skills, with an ability to pay close attention to detail.

• Good organizational abilities with proactivity, and keen to work independently while managing ambiguity with guidance when necessary.

• Ability to work effectively in a fast-paced environment under tight deadlines, and balance multiple priorities.

Education, experience and core competencies

• University graduate in Finance, Accounting, Business Administration, Engineering, or a related field.

• 1 to 3 years’ experience in a finance or controlling role, preferably within a multinational environment. Relevant internships will be considered.

• Familiarity with SAP FICO, Anaplan and/or BI tools is an asset.

• Knowledge of coding languages (like Python), AI prompts (Copilot), and/or RPA.

• Strong proficiency in Excel is required

• Demonstrated interest in Technology topics, particularly in Digital, Infrastructure, and Data services areas.

• Fluent in English, French knowledge is a strong asset.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value curiosity, collegiality, loyalty, and solidarity.

• We foster empathy, excellence, courage, collaboration, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US

Your application will be carefully reviewed by our recruitment teams, who will give you a follow-up shortly. If your profile is selected, we will contact you for an initial phone interview. The next step will be an interview with the Managers and our HR Business Partner.

En tant que Hospitality Manager, rattaché au Workplace & Facilities Director, vous aurez un rôle à la fois de leadership stratégique mais également d’excellence opérationnelle.

A ce titre, vos principales missions seront :

• Fournir des services de haut niveau (hospitalité, réception, événements, F&B…) alignés sur les standards de Richemont ; identifier et résoudre de manière proactive les défis opérationnels.
• Superviser tous les services de restauration (Food & Beverage), y compris le restaurant, le café Bistrot, les salons VIP et les coins café, englobant la gestion budgétaire, la définition de la stratégie et une exécution sans faille.
• Apporter un soutien continu aux Maisons pour améliorer l'expérience sur le lieu de travail et appliquer nos directives d'hospitalité en respectant un service fluide et de haute qualité pour tous.
• Gérer les prestataires de services, en identifiant les synergies pour assurer l'efficacité et la qualité du service grâce à une Gestion Intégrée des Installations (IFM).
• Coordonner toutes les réservations de notre centre de conférence, les installations, les demandes VIP, le F&B et les activations.
• Gérer les projets locaux et assurer la mise en œuvre réussie des initiatives de digitalisation et d'automatisation pour les bureaux et l'expérience hospitalité.
• Maintenir des services de conciergerie sur site et virtuels.
• Démontrer de l'agilité et de l'adaptabilité dans la gestion multitâche, en coordonnant les besoins évènementiels sur les différents sites.
• Mettre en œuvre le suivi et le reporting des KPI et des SLA pour permettre une optimisation continue des activités du site et des budgets.
• Développer et suivre les budgets de fonctionnement en mettant l'accent sur la performance et la synergie.
• Garantir la conformité réglementaire sur l'ensemble du périmètre, y compris les exigences en matière de Durabilité.
• Créer des bons de commande et suivre la facturation pour le périmètre de responsabilité

Communication & Relations

• Promouvoir la collaboration avec les divisions internes (Maisons et Richemont) et le partage des meilleures pratiques.
• Faciliter des événements et des opérations fluides grâce à une gestion du changement et une communication efficaces, assurant l'engagement et l'alignement.
• Maintenir une communication positive avec les fournisseurs et les partenaires, favorisant une forte collaboration.
• Structurer et développer l'équipe Workplace & Hospitality pour refléter les 4 piliers.
• Assurer une communication solide avec les niveaux Local, Régional et Groupe.
• Organiser un comité VIP avec nos différentes entités et s'assurer que les agendas des PDG soient bien anticipés.
• Gérer les stocks et les inventaires dans le périmètre de responsabilité.

CORRESPONDEZ-VOUS AU PROFIL ?

• Diplôme d’études supérieures en école de commerce ou d’hôtellerie (Bachelor ou Master). Une spécialisation dans l'industrie hôtelière, l'hospitalité ou le commerce de détail de luxe est obligatoire.

• Minimum 10 ans d'expérience en gestion hôtelière ou de bureaux de services, idéalement dans l'industrie du luxe.
• Expérience avérée dans la gestion de portefeuilles multi-sites dans un environnement international.
• La maîtrise du français et de l’anglais est impérative.

• Exigence élevée, souci du détail et orientation résultats.
• Solide maîtrise de la gestion de projet.
• Humilité, réactivité, agilité et compétences en communication avec les parties prenantes à tous les niveaux.

QU’EST-CE QUI DIFFÉRENCIE NOTRE GROUPE ?

Notre véritable force ne réside pas dans nos similitudes, mais dans la riche diversité de nos arts, de nos cultures et de nos compétences humaines, ainsi que dans notre capacité spécifique à encourager les potentiels inexploités.

• Nous valorisons et encourageons la collégialité, le courage, la curiosité, l’empathie, l’humilité et l’intégrité.
• Nous prenons soin du monde dans lequel nous vivons.

Standardisation des données de fabrication du secteur SAV

• Réaliser un état des lieux des données industrielles et systèmes existants
• Définir et mettre en place un standard de structuration des données reflétant l’organisation industrielle du département
• Fiabiliser les données de fabrication et améliorer leur cohérence dans les outils systèmes
• Développer des outils de pilotage et de contrôle de la qualité de la donnée
• Construire des reportings simples, visuels et pertinents pour les équipes opérationnelles et le management

Performance et digitalisation du flux de restauration de cadrans

• Réaliser une analyse détaillée des flux physiques et des flux d’informations
• Identifier les leviers de performance et les axes d’amélioration
• Participer à la définition et à la mise en œuvre d’un nouveau flux de production
• Accompagner les évolutions organisationnelles : rôles, responsabilités, investissements et standards opérationnels
• Digitaliser les outils de suivi de production et moderniser les reportings associés

Analyse charge / capacité du secteur SAV

• Développer un outil d’analyse charge-capacité pour l’ensemble des activités SAV
• Construire des indicateurs permettant d’anticiper les besoins de capacité
• Participer à l’amélioration du pilotage opérationnel et à la prise de décision

4. Optimisation des flux – secteur décalque du secteur SAV

• Revoir et optimiser la stratégie de stockage des kits de production
• Définir et mettre en place un flux d’archivage des clichés
• Structurer un flux complet de commande, fabrication, stockage et réutilisation des clichés internes pour l’activité restauration

Les must haves et compétences nécessaires pour ce poste :

- Etudiant en école d'ingénieur, dernière année

- Intérêt pour les méthodes lean management, amélioration continue

- Esprit analytique, rigueur et capacité de synthèse

- Maitrise des outils de gestion des data : Excel avancé, PowerBI, structuration de données, logique ERP/MES

- Autonome, organisé, proactif et souhaitant être force de propositions

- Bon relationnel et appréciant de collaborer avec des interlocuteurs diversifiés

Nous offrons :

- Un environnement de travail stimulant, des équipes dynamiques, exigeantes en quête de nouveaux challenges.

- Un espace de travail moderne, agréable et de belles prestations sociales

- Des horaires flexibles (départ dès 15h00)

- Des possibilités d'évolution, développement des compétences

Correspondez-vous au profil ?

Vous possédez une expérience confirmée en Atelier de Haute Joaillerie / Joaillerie.

Vous aimez les défis et êtes dans une démarche constante d'apprentissage.

Vous souhaitez travailler sur des pièces diversifiées et techniques. Vous êtes connu pour votre rigueur, votre exigence et votre proactivité.

Vous faites preuve d'un excellent relationnel et aimez travailler en équipe et transmettre votre savoir.

Enfin, vous êtes sensible aux créations de Joaillerie & Haute-Joaillerie de la Maison Van Cleef & Arpels et souhaitez mettre vos compétences au service de la construction d’un atelier de haute joaillerie au cœur du Pays-Basque ?

Qu’attendons-nous de vous ?

Rattaché(e) au Chef d'Atelier, vous serez en charge de la fabrication de pièces de Haute Joaillerie.

Dans le cadre de vos fonctions :

• Vous réalisez les pièces en atelier en respectant les attendus de la Maison en termes de délais de fabrication et de qualité.
• Vous êtes force de proposition sur la conception des produits techniques (exemples : fermoirs, emmaillement, etc.).
• Vous participez aux projets internes d’amélioration continue et veillez à la mise en application des règles de sécurité et de sûreté.

Plus que pour un poste… nous recrutons pour une carrière !

Intégrer la Maison Van Cleef & Arpels, c'est avant tout rejoindre une équipe où le développement des collaborateurs est au cœur de notre ambition.

Vous aurez ainsi l'opportunité d’une intégration complète avec des formations sur notre histoire, nos savoir-faire et créations et un accompagnement quotidien.

Le processus de recrutement

Postulez directement en ligne.

Si votre profil est sélectionné, vous êtes contacté(e) par l'équipe RH pour un entretien dans nos locaux.

Vous rencontrez ensuite nos Directeurs d’Atelier.

Le cas échéant, vous recevrez un email vous informant du refus de votre candidature.

A Chloe Boutique Assistant is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

As an Ambassador of the Maison, they are responsible for the welcoming of clients, supporting boutique management, customer service, ensuring that clients are being greeted and taken care of in the most efficient manner. They also provide assistance to the stylists during a sale and participates in daily operational tasks. We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

Responsibilities

Customer service

• Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.
• Assist selling team with running products, wrapping products for clients, client’s beverage service and clean-up, coat check, faxing/copying forms as need.
• Supports the sales team with handling service items, providing to the service/operations team for repairs.

Daily Operational Support

• Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
• Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
• Participates to set up and breakdowns at opening and closing of the boutique.
• Assist as needed with the proper preparation and packaging of product for shipment.

A retail EXCELLENCE supporter

• Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
• Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
• Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
• Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.

Qualifications

• College degree preferred.
• Previous experience in luxury retail or hospitality is a plus.
• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Basic computer skills (tablets, PC).
• Must be able to stand on feet all day.
• Passionate about Chloe
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Strong attention to detail with the ability to multitask with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Self-Starter with Team-Player approach.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

Opening October 2026!

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Adapt approach according to the client needs and motivations
• Negotiate and handle objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will provide an exceptional client experience
• Remain current on industry news and competitor