Retail Operations Intern

WE WELCOME

A passionate university student who is eager to assist and support the IWC Retail team in The Netherlands & Nordics region. If you live and breathe operations excellence, have a client centric mindset and want to show your skills in a luxury environment, if you are an energetic person to support the team with the willingness to learn and hands-on approach: you are the person we are looking for! We aim to have fun, but are driven to succeed and passionate about the brand and industry we are in. If you see yourself as this individual, we would love to have a conversation with you.

WHAT YOU CAN EXPECT

This internship enables you to develop yourself in an international environment. You can expect to gain excellent insight into luxury markets, as your team members will gladly share their years of expertise with you. Furthermore, you have the opportunity to receive training and gain a deep understanding of operations processes at a luxury brand. Joining in on boutique visits and KPI targeted meetings is part of the journey.

Starting internship: 1st September 2026 Duration: 6 months

Please note that only the applications under an internship agreement with their university will be considered

KEY RESPONSIBILITIES

1) SALES SUPPORT:

• Support the Merchandising and Sales Coordinator, handling requests and orders.

• Support commercial team with retailer meeting preparation / business decisions through timely provision of the relevant information.

• Communicate to and follow up with retailers on sales related topics

• Data gathering (on product line and reference level) and assessment to develop, recommend sales strategies

• Create and improve dashboards and reports to assist the sales team

• Weekly reports by accounts, detailing the sell-in and sell-out activity, analyze partner inventory, stock-turn, track and evaluate SOSI by account and POS.

• Assist on sell-out and warranty extension retailer follow-up

• On-site event support (TBD)

2) RETAIL BOUTIQUES SUPPORT:

• Assist growth into Retail Excellence by supporting operations, assortments, on site event support and improve boutique non-stock articles ordering process.

• Support on dealer communication platforms troubleshooting

3) VISUAL MERCHANDISING SUPPORT:

• Support VM deployment at POS in close collaboration VM Manager.

• Ordering of VM displays, lightbox visuals and accessories for new or refurbished POS.

PROFILE

• Positive and out-going mindset, strong communications skills and stakeholder management

• Affinity with the luxury industry is an advantage.

• Strong investigative & analytical skills

• Excellent proficiency in Microsoft Excel and Powerpoint