Reference code: JR133054
YOUR MISSION:
You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.
You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.
You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.
HOW WILL YOU MAKE AN IMPACT?
1. Sales performance & customer service:
Contribute to the boutique achieving its sales targets;
Assist clients with Customer Service needs maintaining the brands high standards;
Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
Adapt approach according to the client needs and motivations;
Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;
2. Stock management and merchandising:
Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
Assist in the inventory process, including but not limited to stock counting and special projects as needed;
Assist in completing prices changes within the Boutique when required;
3. Boutique operations and cash management:
Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register;
Adhere to all Company policies, procedures and practices;
Implement discounts and gratuities under supervision of Boutique manager;
Comply with all safety regulations and Boutique operational procedures including security;
4. Product knowledge & sales techniques:
Maintain an awareness of all product knowledge information;
Master the Brand's sales techniques as per training received;
Attendance to required training;
5. Presentation & visibility:
Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines;
Report maintenance issues to the Boutique Manager;
Represent the Brand by wearing the appropriate provided uniform;
Represent the Brand instore and at local events under the direction of Boutique Manager;
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Education:
College degree preferred;
Required Experience:
2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment
Technical Skills:
Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required
Personal Skills/Abilities:
Fluency in Italian and English is mandatory;
Excellent interpersonal and communication skills are required;
Confidence in handling high-value transactions;
Strong understanding of Customer Service needs and Customer (internal and external) priorities;
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
Self-Starter with Team-Player approach;
Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences;
WHAT WE OFFER:
CCNL Commercio
Salary Range 30K – 35K€
Commission scheme
8 euro per Meal Voucher per working day
Welfare
