Reference code: JR133300
Wir sind Macher*innen. Denker*innen. Strateg*innen. Geschichtenerzähler*innen. Seit über 150 Jahren verbinden wir handwerkliche Tradition mit Fortschritt, getragen von Menschen, die etwas bewegen wollen. Gemeinsam feiern wir das Erbe der Uhrmacherkunst und gestalten Deine Zukunft: Takt für Takt, im Einklang mit der Zeit. Es ist ganz gleich, wo Du herkommst. Uns interessiert, wohin Du willst. Ob im Herzen von Schaffhausen oder irgendwo auf der Welt – wir sind neugierig, wohin es Dich zieht. Komm zu uns, wachse mit uns und bring Deine eigene Geschichte mit.
To lead our Guest Experience department, we are looking for a
TEAM LEAD GUEST EXPERIENCE (100%)
Duration: Permanent
Start: December 2026
In this role, you will be responsible for Marketing initiatives in the area of Guest Experience and Relation. You will focus on supporting the team through unique guest experiences (such as Manufacture and Museum Tours, Global Watchmaking-Experiences and reception services). It acts as a central interface between brand strategy, global markets, and direct customer engagement to enhance brand awareness and build long-term relationships.
YOUR MISSION AT IWC.
- Strategically align Guest Experience initiatives to support commercial team.
- Establish and cultivate strategic partnerships with global markets to expand reach and standardize exceptional experiences.
- Design and implement a global watchmaking activation strategy that enhances brand visibility.
- Lead, mentor, and empower a high-performing team to achieve operational excellence and superior service delivery.
HOW YOU BECOME PART OF THE JOURNEY.
- Degree in Marketing, Business Administration, or a related field, or an equivalent recognized professional qualification.
- Demonstrated flexibility, adaptability, and high resilience in a fast-paced, results-oriented environment.
- Leadership experience, with a focus on fostering high-performing teams marketing context.
- Strategic mindset, that drives market engagement and brand loyalty.
- Profound enthusiasm and deep understanding of the watch industry and hospitality.
- Excellent knowledge of the MS Office Suite, especially PowerPoint for presentations and Excel for data analysis and reporting.
- Fluent in English, German is a plus.
WHAT YOU CAN EXPECT FROM US.
IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:
- Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
- Yearly health insurance contribution of CHF 2'340 for full-time contracts.
- 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
- Special conditions on selected IWC & Richemont products.
- Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
- IWC Sport Club (est. 1972) for sport enthusiasts.
- Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
- Memorable internal events (Christmas, summer after work drinks, etc.).
- And many more!