Reference code: JR121560
Surrounded by his family and guided by his strong entrepreneurial mindset, Georges-Edouard Piaget decided, in 1874, to create a watchmaking workshop in La Côte-aux-Fées, a small village in the middle of the Swiss mountains of the Jura.
Since that day, Piaget has pushed the limits to “do what has never been done before” and crafts sophisticated and flamboyant watches and jewellery creations.
Within the walls of our Ateliers de l’Extraordinaire, our master artisans continue to harness rare skills that have been preserved and perfected from generation to generation.
Today, Piaget’s exceptional craftsmanship is celebrated worldwide, supported by a strong global presence and a dedicated network of client support and retail colleagues who bring the spirit of our Maison to life every day.
MAIN PURPOSES
- Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs.
- Define and execute training action plans for retail and partner retail teams: deliver training/coaching, E-learning understanding follow-up, coaching follow-up.
- Identify specific needs for improvement to enhance staff skills in line with market/network objectives.
- Share training practices and tools with HQ, to guarantee message consistency and resource optimization.
KEY RESPONSIBILITIES:
1. Develop Service Excellence
- Promote Piaget team selling ceremony across all networks (internal or external) to improve client’s satisfaction and efficiency
- Work closely with the retail team on the follow up of the mystery shopping results and support retail to improve Japan results in internal boutiques
- Continuously monitor the quality of the Piaget Selling Ceremony implemented by all internal and external boutique members and take appropriate measures to reach excellence
- Collaborate with external partners when needed to analyze our selling teams’ strengths and challenges. Organize workshops and role-play sessions on a regular basis.
2. Be a trainer/coach
- Coordinate with HQ training team to gather all available content and ensure a proper, qualitative translation in Japanese language
- Build your annual training program (novelties, e-training, collection launch, specific local). Plan, organize and coordinate all training according to the budget, and follow it.
- Train all teams on selling speech (Maison, creation watches, jewelry, High jewelry), know-how knowledge and selling ceremony, Piaget Art of Sharing, …
- Coach our sales teams:
- 60% of time to be in Boutiques to create an in-boutique training dynamic.
- Conduct role-play to stimulate the teams to always do better than necessary, as per Piaget’s motto.
- Follow-up the implementation of Maison standards related to client experience
- Ensure both office and sales teams join and complete the available training programs
3. Be a network animator
- Once aligned with HQ and local stakeholders on priorities, define your way to animate your teams/networks.
- For retail, create initiatives, leveraging HQ teams, if needed be, to stimulate and enrich them: best practices sharing, community building activities, gathering, etc.
- For partners, leverage all training and learning tools available and make sure programs are completed by our watch dealers’ teams
4. Be a Piaget expert
- Learn and know Piaget history, creations and on-going Brand activity to share with the local sales team.
- Constant check of the competition environment: know the key players in the markets in terms of product offer and Piaget competitive advantage.
- Learn and share with WW training community: yearly Train the trainer, monthly Trainers’ calls.
CANDIDATE PROFILE
PROFESSIONAL SKILLS:
- A minimum of five years in training or sales in luxury activities (retail or service) is required.
- Work autonomously with good organizational skills.
- Fluent in Japanese and business level in English.
PERSONAL QUALITIES:
- Excellent presentation
- Excellent public speaker
- Excellent communicator with vast intercultural competences
- Natural leader with a sense of empathy
- Natural client-centric mindset
